Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Verified Customer

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Michele Absecon, NJ

Mike from Alpha Pro was wonderful. He fixed my problem right away, had the right part, was clean and knowledgeable. My appointment was scheduled quickly after I submitted my claim and Alpha Pro was most accommodating.

2 years ago

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John Rhodes Sherman, TX

The Choice Home Tech I spoke with to schedule my service claim was very professional and very Knowledgeable. The Request for service was very timely and they communicated with me at least 4 times while I was waiting.

2 years ago

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gwendolyn johnson San Antonio, TX

The technician that came to fix my refrigerator was very kind and friendly he got the work done fast I think he was very professional and I appreciate that a lot thanks Mr technician man for my GE refrigerator being fixed

2 years ago

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Verified Customer

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Jay Eh Jacksonville, FL

Original timeline of one week for an air conditioning repair was sub-par.... but after my initial protest they got a repair tech out to fix it on the following day... which was excellent. Just would've been nice not to have to call back 3 more times to get that result.

2 years ago

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Verified Customer

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Joe Sala Bethel Park, PA

Filed a claim for my dishwasher that wasn't cleaning properly. Choice response was quick, scheduled someone to come out, who was able to fix the issue. Based on this I can't complain. Hope future claims go this easy.

2 years ago

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Verified Customer

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BILL CHEN Hudson, FL

Very helpful and quick action by the dispatch of a repair technician. Handled professionally and was more accurate in the assessment of the range problem than the manufacturer.

2 years ago

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Verified Customer

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David and Amanda Manning, SC

I really liked Choice Home Warranty since we got them back in May of 2021… never had an issue, they even replaced our HVAC unit, we had to pay some but it was definitely a lot better than paying for all of it. So the reason I gave 2 stars… recently we had another issue with our HVAC unit that was replaced less than a year ago. CHW set up a contractor to come out and the day they were to come they cancelled the appointment. So CHW said they will find someone else. So we waited and waited and waited some more. After not have heat/AC for almost 3 weeks CHW finally said we could choose our own contractor and have him send them the work order and we had to send our receipt. I had the contractor here the very next day. He diagnosed and resolved with issue all in 2 day… nothing too major. Cost $290… CHW approved the WO and approved our receipt I think the very same day. So here’s where it just rough… we have been waiting for our reimbursement for almost 3 months. I was assured it would be sent to us by 4/5/2024 and it wasn’t. When I contacted them they told me they would send it to billing to allow an ADDITIONAL 30 days. When I told them I don’t understand why we have to wait 30 more days they said they can’t “expedite” the payment. I do not consider this expediting when it was supposed to be sent by 4/5 and still hasn’t been sent. It’s not that much money but it’s money that I expected to get back minus the service charge and I just feel like customer service it not the greatest when it comes to dealing with issues.

2 years ago

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Amy Buckley Jupiter, FL

I had a plumber come to check out my water heater. He did a thorough inspection, adjusted the heating coils and it is so much better. Very knowledgeable plumber. I am very impressed.

2 years ago

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James Borror Clermont, FL

We've only had two issues so far - one was addressed perfectly and timely. For the second one - we have one ongoing issue with our front burner, which is more a maintenance person's to address properly, but CHW responds quickly and sets up any calls we need with the service technician

2 years ago

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Ganiat Harris Silver Spring, MD

Professional service. Representative heard my concerns with our current home insurance and offered services that meet our needs at a better price, more coverage and lower deductible

2 years ago

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Verified Customer

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Jane Southbridge, MA

They don’t complete the work Just patch it up to work for awhile. There were 2 claims they did t have technicians for My well and my heating system but I paid for these services So had to get someone else and they wouldn’t reimburse me for the outside technician I used….this was during a cold spell below zero and I needed heat and water.

2 years ago

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Vicki Krausman Las Vegas, NV

Was not happy that it took almost 24 hours to assign a technician to our claim. We were getting heat instead of cooling on our first day over 85 degrees. The technician was thorough and explained the problem to us. He was able to fix it and our air works very well.

2 years ago

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Jay Chill Fortson, GA

This was my second attempt at utilizing the service. The first time was not a great experience. Long story. But this time, it worked out perfectly. Issue was resolved and the process was smooth from Choice Home to the contracted company.

2 years ago Edited November 21, 2023

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Verified Customer

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Christine Mastic Beach, NY

Response time from the filing of the claims was very fast. I had 3 claims and repairs were scheduled in a timely manner. Technician was knowledgeable and able to repair the 3 appliances.

2 years ago

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Alicia Marchioni Minneapolis, MN

Great service for simple household items. When there are larger system issues, the coverage is there but there seems to be a delay and unwillingness to quickly send a technician and approve repair or replacement. The service fee per visit is very reasonable!

2 years ago

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Verified Customer

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Maureen Ocala, FL

Prompt courteous and very professional repairmen. One young one was from Ukraine and a bit hard to understand and communicate with but A VERY hard worker and extremely professional.

2 years ago

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Verified Customer

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Carol Newport News, VA

My dryers stopped working, I called Choice Warranty, I immediately I was connected to the repair center, a nice young lady set my appointment. The repairman came to my home within no time I could use my dryer. Thanks

2 years ago

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Jeanette Griego Woodland Hills, CA

SIGNING UP WAS EXTREMELY EASY AND PLEASANT. IF THE SERVICE IS HALF AS GOOD AS MY LAST COMPANY (WHICH I UNDERSTAND IS EXCELENT) I WILL BE HAPPY I MADE THE CHANGE. THANKS JOE.

2 years ago

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Verified Customer

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Rosemarie Averhoff, Broker Assoc Irmo, SC

When we have to call for a repair service they have been prompt to set someone to our house. we were not happy to pay $200 for a new hot water heater but we got ours replaced with an equal one so we were happy in the end.

2 years ago

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Verified Customer

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Cristol Fredericksburg, TX

The initial time to find a technician to replace the hot water heater was way too long especially when the technician who did the job was local. In all it took 12 days from the time of the claim. Overall, the CHOICE people who took my calls were very cordial and said they were going to expedite the matter. The technician hired was very good.

2 years ago

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Verified Customer

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Julie Dallas, TX

We changed to Choice as the response to our requests for service was promoted as within 2 days. We have made a couple of calls for plumbing needs and the best service we have received as been 4 days. We had one company come out; reported a part was needed and said it would be 3 to 5 business days. We call after not hearing anything for over 10 days and get the information that the part is back-ordered. Why couldn't they communicate that to us. Thankfully it is not something critical we need. bottom line, service has not been that good

2 years ago

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Verified Customer

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Kathy Summerville, SC

I specifically chose to go with CHOICE HOME WARRANTY because I recently purchased my home and wanted reassurance that I wouldn’t run into unexpected issues and expenses. I spoke at great length with your representative and based upon those conversations that this was the right company. I made a claim because the hvac was making loud noises and the thermostat didn’t seem to give accurate readings. I was pleased that the contractor checked it out and assured me there was nothing to be concerned about. I then made a claim because my bathtub faucets don’t put out much water and the master tub faucet doesn’t work properly. The plumber was pleasant and very professional. He explained that the master tub faucet needed to be replaced or could possibly be repaired if he could locate the necessary parts. I then received an email refusing to fix it. I’m almost 71 years old and live on social security alone. I specifically took out the warranty program because I knew I couldn’t afford to make future repairs and I could roll the cost of my warranty into my financing. I’m very very disappointed and frustrated. I can only use one of my bathtubs and so I have to use the guest bathroom, which takes a great deal of time to fill the tub to a usable amount of water. As I only moved into the unit in January, I only starting to discover these issues. If I can’t get the things repaired that I need, then why should I continue to carry the warranty? Respectfully

2 years ago Edited January 10, 2024

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Verified Customer

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SRAV Houston, TX

I have generally been happy with CHW in my previous home. But the most recent experience has been awful. The repairman they sent was ok to repair my covered AC unit only under the condition that I would also replace the entire AC unit with them at a cost that was more than twice what I could get from other vendors. CHW did support the claim but under the same conditions. This is full blown extortion. I refused and went with my contractor that replaced the complete AC for the same price as CHW contractor was going to replace just the unit.... I will cancel my subscription and change to another company. Follow up customer service was awful and not amenable to anything.

2 years ago

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Verified Customer

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Sharon Houston, TX

Service was prompt and professional. Choice Home Warranty sent out Tactical Appliance when my washer had an issue and they were fantastic: Prompt, courteous, professional service!

2 years ago

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Verified Customer

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Richard Greenfield, IN

I have used Home Choice Warranty a couple of times since purchasing this protection and I'm completely satisisfied with their service and protection. I would recommend them to everyone.

2 years ago

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Verified Customer

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Tiffany Morris Tucson, AZ

Super great company! Made a claim and next day guy was out fixing it at no extra charge other than the site visit fee. They always come through when needed! Worth every penny.

2 years ago

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Verified Customer

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Scott Ellner Edwardsville, IL

Claims process has been fairly straightforward. Most of repair expenses have been covered for our claims, but we did have a bad experience with one contractor who took the service fee to diagnose the issue and never returned to complete the repair, and we had to find a local vendor to complete the repairs.

2 years ago

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Verified Customer

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Rayshell Port Saint Lucie, FL

Customer service has been fabulous. As I realtor I have bought Customer these for years with some other companies and Choice is by far the absolutely best home warranty company.

2 years ago

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Diane Van Wie Las Vegas, NV

I had a GARAGE DOOR that needed repair. When I called on Sunday all I got was a claim #. I needed to get my door closed for the night, so I called Precision, they came and closed it,I had to sign a contract with them. Well when I called CHW on Monday, they would not do anything about me stuck with Precision. Well I finally spoke to a Manager, he offered to send me $250 because my complaint is based on the ad states open 7 days a week 24/7. But no one was there to speak with on Sunday! Now a month I have not received the $250, they speak but no follow thru. Hopefully I have nothing that breaks on a weekend. Now I know they are there only Monday thru Friday until 8 pm eastern time.

2 years ago Edited January 10, 2024

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Lohen Ashford Portsmouth, VA

When I described the problem with my outdoor motion detector on the second floor eves of my home the customer service rep told me it was covered. I asked her specifically about my plan's coverage for that item before she sent the order out. After the technicians get to my home demanding the $85.00 co payment up front as soon as they stepped out of the truck before they even looked at the job. Then they come back (after being paid) to tell me that the claim was denied/rejected by Choice over the phone.

2 years ago

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Barb Linker Wildomar, CA

From submitting a claim to a company being dispatched was efficient. The time it took for approval of the repair was over 2 hours and the technician had to wait for CHW to call with the approval amount which took up our time as customers .

2 years ago

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Verified Customer

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Margaret Summerville, SC

I have never really had a problem with them before. I wish the price wasn't so costly because it seems like I hardly ever call them. I will need to check out a payment plan soon.

2 years ago

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Larri Spade

We were given many choices regarding the cost and services we needed and found that Choice was a better fit for us. We enjoyed talking with Diglind. He made our decision very easy. Thank you!

2 years ago

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Nora Ramos San Antonio, TX

The technician came out and quickly found the issue with my AC unit. The only problem that this company has a process for obtaining parts which takes to long. For this reason I would not recommend Choice Home Warranty. The process does not appear to be customer friendly and is in need of being streamlined for a more efficient timeline of completion.

2 years ago

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Verified Customer

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Joy Anoatubby Tulsa, OK

I would give their salesmen 5 stars for misrepresenting the extent of their coverage and 5 stars for pressuring this senior into purchasing. I would also give 5 stars for the prompt response of the service techs to schedule an appointment. As far as my satisfaction with the company and the warranty, I give CHW one star. I first made a claim on my heater as the fan never would stop blowing even if I had the system powered off. Their tech added coolant, as that was the only thing he could find wrong with my system that would actually be covered. Next, I made a claim on my oven/range because the bracket that holds the control panel in place broke. The service tech came out, told me what parts were required to fix it, and called it in to get approval to order the parts. CHW denied the claim even though my warranty says, "ALL PARTS AND COMPONENTS ARE COVERED" I filed a complaint with the president of the company and with the BBB. Four days later, I was told that "as a courtesy" they would go ahead and repair it for me. The first tech had given me the part numbers in case I needed to order them on my own, but none of the next three service people who came out knew that it had already been diagnosed. It was a complete waste of time and loss of money (they have an 8-hour window in which they could arrive, so I missed 2 days of work). By the time someone actually ordered the parts and came back to install them, I had been without an oven or range for almost a month.

2 years ago

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James Reid Marietta, GA

Choice provides ease of access through their awesome internet platform. It is very straight forward and easy to navigate. I described my service needs and they responded swiftly with qualified service professionals.

2 years ago

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Verified Customer

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Ze Rochester, NY

Had problems with my LG refrigerator. They came out and replaced the control board, fan panel, thermostat, ordered a UI control board. Finally the refrigerator stopped cooling and they said it was not repairable. Was disappointed on the amount they offered to replace my fridge. They should let customers know that they pro rate the replacement.

2 years ago

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Verified Customer

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Henry Setina Montgomery, TX

Technicians were knowledgeable, diagnosed the problems and advised Choice of needed repairs. Choice determined it was best to replace washer and made a reasonable offer for replacement.

2 years ago

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Will TheOnlyOne Ben Wheeler, TX

Looking forward to great customer service and being treated like a valued customer. The conversation on the phone dealt real promising, especially being the number 1 Warrenty company.

2 years ago

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Verified Customer

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Keith Fredericksburg, VA

Technician arrived as promised, diagnosed problem and submitted for authorization, which did occur. Came back for actual repairs on the date promised and fixed our electrical issue.

2 years ago

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Verified Customer

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Lisa Grand Prairie, TX

I made my first claim on my washer on 2/11 at that time the washer would not come on and run. Sears came out and determined it needed a new control board. HE got the washer to work so i could use it and it did Came back in one week and replaced the motor board, then noticed it was dripping in the tub so he found a water valve and replace that I then washed one load of clothes and on the second load it stopped on drain and would not do anything else!!! I sent in another claim. Then starr appliance came out (who i will never use again!!!) he determined it was a drain motor and sent in the info to choice. I did not hear back from choice or starr i finally called starr and they said oh they are going to fix it but the drain motor is on back order and we have no idea when it will come in but it may arrive next wednesday 3/1 and then it will take a week for us to get it. i am now going on 1 month without a washer!!!! I called on 3/1 and no motor yet, maybe next week. They will call and let me know!! They have to date still not called me back! I asked why we are fixing it their reply was it is still viable! HOW IS IT VIABLE WHEN YOU CAN"T GET A PART TO FIX IT???????????????????????? To say the least i am very upset and dissappointed with this response from the appliance repair and from you!!!!!!!!!!!!!! It is now 3/23 and i have STILL HEARD NOTHING from starr applliance. So I had no choice but to buy a new washer myself. How long is a customer supposed to wait for a part? I understand there is a shortage and things take longer to get now BUT the washer is not workable when it can't be fixed This is the 3rd time i have written this response to you people and apparently you dont really care because I have gotten no response from you either!!!!! And you really need to replace the amazing button because this has been anything but an amazing experience!!!!

2 years ago

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Patricia Macaluso Middletown, NJ

Leo was an excellent salesperson. Very knowledgeable and informative. Great phone personality. Pleasure to deal with and would definitely highly recommend him as well as the service to others.

2 years ago

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Verified Customer

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Randal

Their customer service needs major improvement. When making a claim online if you have more than a few issues you are directed to a call center. When going through the call center it was extremely difficult for the rep (who seemed to be outside of the country) to understand our needs/concerns. I finally gave up and said just send out the service person (plumber). It took nearly a week to get someone to take the appointment and now Choice is questioning everything the plumber needs to do to repair the issues. I've been a customer for just over a month and so far, I regret my decision to have gone with Choice Home Warranty over others.

2 years ago

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Verified Customer

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Rich G Phoenix, AZ

Not the best company to work with. The last several times I have had requests for service it's been very hard to get a person here. I had an issue with a toilet and the earliest appointment was a week in a half. Choice was not willing to call the company an see if they had something earlier as this is something the computer generates. I have a 5 year contract with Choice. I am currently looking for a new home warranty company.

2 years ago

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Verified Customer

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Dianne England Rossville, GA

Dislike - initial technician didn’t correctly diagnose the problem with my washer, so additional parts had to be ordered. Like - second technician was very knowledgeable, quickly identified the issue, and was able to repair.

2 years ago

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Verified Customer

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GREG Tekamah, NE

It took about a week to get my visit scheduled, but repairman came and diagnosed the problem and ordered parts. Came back and fixed, but that wasn't the problem, call choice and they authorized more parts. Coming back in a week. Not really the fastest repaire service, but only cost me $65.

2 years ago

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Verified Customer

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Jan Redding, CA

My requests for services 3/7/23 have gone unanswered. The electrician in Feb apparently didn't turn in his diagnosis to Choice so I'm still waiting on this repair also. 3/13/23 I was told the repairs were being expedited. Today I was told they hadn't been. This is taking way too long to be contacted. I wont' recommend Choice unless there is significant improvement made in service requests.

2 years ago

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E Rachelle Daugherty New Orleans, LA

I submitted a claim to Choice Home Warranty to look at my A/C unit, and an appointment was scheduled quickly. The technician who came to my home was on time, professional, and personable.

2 years ago

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Sarah Jane Warren Tampa, FL

The plumbing guy service was awesome 🤩. Just not happy about paying the extra $88 from the appliance guy who didn’t fix anything. So if I can get that back I would be happy 😊

2 years ago

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Tony Thoreson Fond du Lac, WI

customer service was very good. However get a technician out is sometimes long. My furnace was having issues the gas company turned it off until it is fixed. now i have three electric heaters going to avoid pipes freezing. My last two problems were solve quickly as i did not need the appliance or outlet fixed right away. I applaud CHW on those. I think it wouñd be better if you had more responsible technicians available.

2 years ago

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