Choice Home Warranty: Read 52,564 User Reviews From Real Homeowners

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Aideen

Good contract pricing but poor service with two bursts in the same pipe and they refuse to replace the pipe. They will repair the burst but will not replace the pipe. How many bursts have to be repaired to have a replacement?

1 year ago Edited November 10, 2025

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Aaron

Have the plan for over a year. First claim they need to replace the dryer outright, but will only give me half the price of what dryer cost now. Replacement should be average or standard cost of what they are in stores today.

1 year ago Edited November 8, 2025

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John

Dislike is speaking to a bot, but it worked. They took quick action and followed up, no one does that anymore.amazing..

1 year ago

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Robertson

It has been 2 months and I still do not have a refrigerator now you sent an email stated it's going to be 30 days until I get a Lowe's card this is unbelievable what it my AC was out I'd have to go 2 months without AC

1 year ago

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Diane

We received excellent customer service. The repairs were done timely. I highly recommend this company.

1 year ago

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Timothy

It was easy to make an appointment. The repairman was terrific. I do wish the appointment could have been scheduled sooner.

1 year ago

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Mark Ritts

At the time I came on board Choice seemed to be the most interested and responsive as well as the better bang for the buck.

1 year ago

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Robert

Had bad experience with previous company. (First Premier Home Warranty) Choice did what they should have done. Good experience.

1 year ago

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Sandra

Zachary was on time arriving and was friendly and quite efficient . He even took time out to change my filters.

1 year ago

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Tomas

I called to report is so and in a few hours a plumber called that he was on his way. Plumbing problem resolved.

1 year ago

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Brenda

Great job, very professional. My representative was extremely helpful and put my claim through immediately.

1 year ago

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David

The representative was very hard to understand but we eventually got on the same page. Once that was done the arrangements were made quickly.

1 year ago

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Corbin

They’ve been great for minor things but barely cover the cost of major replacements. We’ve had a furnace and fridge go out this year. Barely covered 5% of the furnace replacement cost. Fridge was better at 40%.

1 year ago

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Janet

I liked when you found a plumber that knew what he was doing and did it well! Efficient and pleasant man!

1 year ago Edited November 8, 2025

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Ira

Appliance needed repair. We had been registered with Choice for several years and took advantage of the service

1 year ago

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Essa

This company is a scam. They do not provide replacement coverage as advertised. Their valuations are based on computerized figures that make no sense. I have a Viking stovetop worth $5,000, and they offered me only $590, saying “that’s the way it is.” Completely unacceptable. Stay away from this warranty company.

1 year ago

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Terry

You always take too long to find a provider for our needs and then charge a ridiculous fee above and beyond what we've paid for years without ever needing you.

1 year ago

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Stuart

From request to service took WEEKS. When I reached out for updates I got no response. The only reason I gave them two stars instead of one was the person who did the work was excellent.

1 year ago

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Joann

Whole experience was great. The refrigerator and the contractor that fixed it were timely and efficient.

1 year ago

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Lionel Tilakaratne

The Choice Home Warranty is very easy to work with any service that you need to your home appliance.

1 year ago

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Dale Ackerman

Because I thought it was supposed to fix the things that were broke on my home. What I’m finding out is is that you give the cheapest crap that you can to replace anything. And you don’t cover almost half of the stuff that you said you were when I signed up to this. I would just assume have my $1500 refunded I should’ve known better.

1 year ago

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Ursula Walters

So far they have fixed issues in a timely manner service techs have been reliable clean and dependable

1 year ago

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Dolores Flowers

Nothing they do works out I had gas leaks. They charged too much for me to pay so I didn’t use them for that my refrigerator. They gave me a gift card to Lowe’s. I don’t even shop at Lowe’s for any of my appliances and my bathroom went and help fix my bathroom so I’m really not pleased with this company at all

1 year ago Edited November 8, 2025

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Amit Gangulee

Timely support and always attentive. Have been with you for several years and satisfied with your services.

1 year ago

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Stephanie Gill

I have received quality repair paperwork by your technicians and I’m happy with Choice Home Warranty

1 year ago

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Geraldine Ruthenberg

I had my refrigerator looked at by Ray's Appliance on 10/08/25 I was approved on 10/12/25 for condenser belt for a hotpoint I have not been notified when they will return. I'm going to call Choice to inquire on the claim.

1 year ago

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Ruby Phillips

I have always heard good things about Choice home warranty and want to give them a try so far it has been great

1 year ago Edited November 8, 2025

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Stacey Wingen

I paid for the plumber to come for my water heater and then had to pay again for the electrician when the plumber said it wasn’t him… seems like the second one I should not be charged for.

1 year ago

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James

We called, they aligned the service provider, they fixed, problem solved. Could not have gone any better. Thank you.

1 year ago

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Stan Singer

Their appliance people can't fix a sandwich let alone anything else. Their plummers are good but Choice won't ever approve a repair. Their HVAC guys are good and they will approve those. I will NOT be renewing.

1 year ago

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Karen Gonzales

Very disappointed. Used to be good. Waited and argued with multiple people for 3 weeks before I could buy a new dryer. The pool repair person was a complete waste and again more calls and my pool pump is not fixed. I'm done after 10 yrs. No more!

1 year ago

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Major R Coleman

Great service on my appliances regardless whether they’re still covered by the original warranty. Love it!

1 year ago

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Joyce

It takes a long time, but I think we've reached an agreement and I'll get my reimbursement - hopefully.

1 year ago

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Willie

I have filed several claims in the past and CHW has honored them with no hassle. I made a good choice selecting CHW.

1 year ago

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Winfred

I dislike the way they choose to deny claims that are obviously legitimate. I.e; claiming a pipe which has not leaked for more than 45 years until now was not normal wear and tear.

1 year ago

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Josette

whenever I put a claim the wait is reasonable and they always send professional to resolve the problem.

1 year ago

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Richard

The last guy that came here did not fix my dishwasher. He was not certified. He did not know what he was doing and he said it would take three weeks to get apart. I told him to leave because that didn’t sound right because I could get the part next day from Amazon. So sad. I still have a broken dishwasher probably going to fix tmyself.

1 year ago

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Steven

The repairman was nice but could not repair the dishwasher. He said he will write up a report that we need a new one.

1 year ago

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Richardjoyce

Whenever we’ve had something go wrong they have been there to help solve the problem in a reasonable amount of time.

1 year ago

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Michael

It is the best Warranty company on market. Fast, reliable and thorough work. Good repair technician.

1 year ago

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Diane

CHW was prompt getting my air conditioner part that went out. They had my air conditioner up and running right away.

1 year ago

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Lin

I being with other home warranty company, the most iOlike Choice Home Warranty is it offer monthly payment

1 year ago

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Edward

Finding company to fix problem but then they want the homeowner to find someone and to fill out a lengthy report Some companies they pick do not show

1 year ago

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Eileen Valle

Prompt attention to requests Great communication through out entire process I never had questions when things were happening or ordered

1 year ago

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John Lombardo

We found Choice truly accessible and had a subcontractor (GE) to repair our washer machine. Could not be any better

1 year ago

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Somjith

We experienced poor service with Choice Company as our home warranty provider. The coverage was insufficient. Client claims were met with delayed responses. Typically, we had to rectify issues ourselves, and they often found justification to selectively cover certain repairs for their customers.

1 year ago

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Julie Rack

I am not happy with your customer service policy for clients or professionals to only communicate their needs via computer and wait for a response. It is important for people to communicate their needs the way that is best for each individual . Your methods delay and make communication frustrating.

1 year ago

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Verified Customer

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Douglas

I will not renew my contract after this term. Took over a week to get a technician assigned to work on my wash machine. I had to speck with a supervisor to finally get a technician assigned.

1 year ago

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Sylvia

Very quick response, we did not have a service tech in our area, they found one quickly--great results

1 year ago

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Anthony

I dislike the fact that the technician would not be able to service my home when I needed him to. He tried to service my home during the times that was convenient for him.

1 year ago

Choice Home Warranty Reviews