Choice Home Warranty: Read 42,087 User Reviews From Real Homeowners

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Verified Customer

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Stella Sugar Land, TX

Whenever I have called they have always responded promptly and everything has been done promptly.

3 years ago

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Paul Weatherford, TX

I went with Choice Home Warranty because of the price. It covers everything I wanted it to cover.

3 years ago

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Amber Plano, TX

I went with them based off of Google reviews. They are prompt and they have good providers.

3 years ago

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Roxanne Tampa, FL

Customer service seems to be really efficient and on the ball and haven't had any problems.

3 years ago

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Raleigh Raleigh, NC

Heater stopped working and they came out and repaired it. They have fast response times.

3 years ago

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David Naperville, IL

Every experience I have had has had a quick response and the job was done right the first time.

3 years ago

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Gaynell M Kansas City, MO

Customer service always calls me back to let me know what's going on. They give me professional people to work with.

3 years ago

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Rhonda Arlington, TX

As soon as I submit a claim they are calling me back within the hour to take care of my needs.

3 years ago

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Michael

Fast response to claims, service tech. usually next day.

3 years ago Edited January 10, 2024

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Brian Parker, CO

We've had a very good experience. They are very quick and very responsive to get us a technician.

3 years ago

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Christopher Huntington Station, NY

They fixed our oven and our dishwasher and boiler. They took care of the problem with no issues.

3 years ago

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Joanne Chesapeake, VA

I've been very fortunate with their service. The people they have sent did an excellent job.

3 years ago

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Cheryl Port Charlotte, FL

Both repair people that they have sent were excellent and very considerate and quick and efficient.

3 years ago

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Issac Brooklyn, NY

Choice is the best company and has the best service dedicated with the customer in mind.

3 years ago

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William Clearwater, FL

I had plumbing issues and they were solved right away. They have good servicemen who work hard.

3 years ago

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Maria Kissimmee, FL

I like Choice Warranty, they answer the phone, they send help, it's a professional company.

3 years ago

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Amy Davis Lees Summit, MO

Excellent customer service. Service calls have been resolved quickly and professionally

3 years ago

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LASHAUN EDWARDS Columbus, OH

Submitting a claim has been very easy & CHW has been very responsive to my claim(s)

3 years ago

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John Sexton Lebanon, MO

They responded to mo need quickly and the service was completed in a timely manner.

3 years ago

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Julie T Atlanta, GA

Very easy to file claim online; great contractors! I have used them twice already.

3 years ago

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Ann Stimac Wichita, KS

I would probably rate them five-star except for sometimes it has taken a while to get some one out to repair

3 years ago

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Rene Kuziv Kissimmee, FL

Have always been quick to respond to my requests and items have all been fixed in a timely manner

3 years ago

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Nathan Brown Conroe, TX

They suck and I wish I would have chosen a different warranty company. I am telling every realtor I know to recommend their clients NOT use Choice. They are crooks and find every unbelievable reason to not cover a claim!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 17th, 2021

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Michael Stricos Las Vegas, NV

Overall ease in filing a claim, promptness of vendors to respond and remedy the problem.

3 years ago Edited January 10, 2024

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LaShawne Carter Gwynn Oak, MD

I had an issue with a technician that came to the house and broke my appliance and the warranty companies offered no help or any kind of compromise. I had to find another technician to replace what was damaged

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 17th, 2021

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Verified Customer

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Sandra Santacruz Columbus, OH

Always quick response to service needed. Always courteous & timely in responding to a claim.

3 years ago

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Kim Hunter Fruitland Park, FL

This is a wonderful company. The service technicians are very knowledgeable and thorough.

3 years ago

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Debora Richmond, VA

Well I think the price of the monthly cost is very reasonable and I think the service fee is very reasonable.

3 years ago

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Laranna Fort Worth, TX

They were very polite, professional, and efficient, and got the problem solved immediately.

3 years ago

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Mohit Nolensville, TN

Choice Home Warranty’s offers a great pricing on the premium so no complaints on that.

3 years ago

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Helen M Tucson, AZ

I've only had the use someone and they were very responsive and I had a good result.

3 years ago

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Kris Casa Grande, AZ

I feel like the ball got dropped more than once. It seems like every time I go to use it for a big thing, it's never covered.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Mar. 17th, 2021

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Verified Customer

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Joe Houston, TX

You do excellent work I've had 5 different claims and they've done excellent work every time.

3 years ago

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Adrienne Concord, NC

I can call and speak to somebody at any time and get someone out here within twenty four to forty eight hours.

3 years ago

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Megan Virginia Beach, VA

Everyone I've spoken with in customer support is always very attentive helpful.

3 years ago

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Scott Rockwall, TX

Customer support helps me schedule the contractors pretty quickly and they have come out the same day.

3 years ago

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Patricia Imlay City, MI

Customer services listens to the customer and they get right to fixing the issue.

3 years ago

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Vicki Indianapolis, IN

I wouldn't recommend Choice Home Warranty. My dryer was down and my basement was backing up so I call and filed a claim on it and they sent out a couple technicians out and they end up denying the claim.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 16th, 2021

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Elliot Delray Beach, FL

The two issues I had were dealt with quickly and efficiently and satisfactorily.

3 years ago

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Mary Jo Richmond Hill, GA

They seem to come out and set appointments and do what they have to. My electrical problem was fixed. So far so good.

3 years ago

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Sabrenna Birmingham, AL

It takes too long. I need to use it a lot and it takes longer. It took them about a week to come out for an electrical problem.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 16th, 2021

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Ray Las Vegas, NV

They are always responsive and they are there when we need them. The price is good.

3 years ago

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Anonymous Hilton Head Island, SC

Customer service can be difficult. The person I spoke to didn’t understand what an HVAC was and she kept asking dumb questions. The replaced the fan motor but it wasn’t the correct fan motor.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Feb. 25th, 2021

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Anonymous Atlanta, GA

Choice Home Warranty is very dependable and reliable. The results have been quick and favorable.

3 years ago

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William/Doris Springfield, MO

You are prompt. The person you sent was polite and got the job done. I am happy.

3 years ago

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Billy Arlington, TN

Except for the ice maker, everything has been good. I’ve had the ice machine service three times and it is still bad.

3 years ago

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Mahbubur Suwanee, GA

The price for a 3 year contract was very reasonable. The first time I used it, I was not happy but the next time was good.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 25th, 2021

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Verified Customer

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Earnest Philadelphia, PA

All the questions asked are answered. Everything is explained. The people sent out are good.

3 years ago

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Anonymous Ridgefield, CT

Usually they are good. I had to get my own technician for the bathroom but they reimbursed me so it worked out well.

3 years ago

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Miguel Clinton, MD

When I call them, they answer right away. They are very quick. It is a good price and a good deal.

3 years ago

Choice Home Warranty Reviews