Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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kristy Midlothian, VA

They don't hire the best companies to do repairs. I've had a good deal of issues with various companies that were doing repairs this year. That is my main reason for not renewing. There is no chat option to contact choice warranty, and when you hate being on the phone, that's a big deal. They do not return your emails either, so you have to call. You can place your repair request online, but after that, it's phone calls. Wait times and CS are acceptable.

2 years ago

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Edward Brown Rancho Cucamonga, CA

I LIKE THE SERVICE TECHNICIANS THAT THEY SEND OUT TO DO THE REPAIR WORK. THEY ARE EXPERIENCED AND KNOW ENOUGH TO MAKE THE JUDGEMENT CALL TO FIX THE PROBLEM OR REPLACE THE APPLIANCE. WITHOUT WASTING TIME.

2 years ago Edited August 24, 2023

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Yiwen

I enjoyed the convenience and fast service that Home Warranty provides to my home. I have a peace of mind knowing Home Choice and the technicians are professional and help me fixing issues at my house.

2 years ago

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Paulette Humble, TX

Joe was super. He did a great job, told me what was wrong and helped me prevent the same problem from happening in the future. I really learned a lot and he really helped me have a much more comfortable home.

2 years ago

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Joann

Choice is always there for me with service for broken appliances, plumbing problems etc. Appointments are made within 24 hours by reputable service people. I'm a happy customer!

2 years ago

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Frank Hatchett Carrollton, TX

I am as skeptical as they come. Choice Home Warranty has exceeded my expectations in every key measurement. I find them easy to work with; fair with their evaluations and the technicians are good.

2 years ago

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Cynthia Lewis Damon, TX

The service was good. But the fact that I am being harassed and forced to leave a review is wrong can’t I just get good service without having to praise you over and over again publicly? I am considering canceling my account because of the harassment for this. I pay for your service. Why is it that I am forced to do this when I don’t have time or desire to do it?

2 years ago Edited January 10, 2024

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EARNESTINE M HAWKINS Memphis, TN

I spoke whit a person that cared about my claim gave, me good information He took care of the mater and email me what I needed to know. The technician came and solved the problem.

2 years ago Edited January 10, 2024

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Mike

He was very professional, fixed our attic fan and we thank Choice for fiinding him and not giving up after no one answered our request for 4 days. This is why we stick with Choice for all these years.

2 years ago

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Bob Gaston NM

I have been very pleased with the service we have received from Choice Warranty. We have have several instances of needed repairs and have been serviced quickly with reputable companies. Thank you for the excellent service.

2 years ago

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ShaQuana Giles Fort Worth, TX

I dislike the fact that it's my dishwasher not working, but the problem maybe the electrical breaker so I would have to pay for another electrician to come out when I just paid the plumber to come here and it's all connected to the same thing.... The plumber said I shouldn't have to pay the electrician due to it's connected to the disposal and I spoke with this manager for your company name Quedea who wouldn't help me with this situation at all. She just kept explaining how I would have to pay the additional $85 for the electrician... That was no help at all... Just out of more money.

2 years ago

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John Westfield, NJ

Representative explains every coverage and offered more product but did not push when i said no, so there is no pressure selling which i found very nice business practice. Thank you.

2 years ago

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Joseph Krol Ponte Vedra, FL

Speed of which my claim was handled. Professionalism by the repair person. Under new management CHW is now a good choice. Prior management had several issues and requirements before iaauing the repair.

2 years ago Edited January 10, 2024

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Jerry Brown Tulsa, OK

It seems Choice warranty does not have a very good network of service providers . We had to wait 2 weeks to get an AC tech scheduled. We had to wait a week for an electrician. Service companies who are a preferred vendor for Choice should be more responsive to Choice customers needs. However, it appears these vendors do not care as they have stated they do not like doing Choice Warranty jobs because they are very hard to work with and they never want to cover items. This is not instilling a lot of confidence in me when I have heard this from a couple companies.

2 years ago

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Tim Nelson Marietta, GA

I had an A/C system claim. There was not a vendor available on the CHW network and I was advised to hire my own and have it approved through CHW. My technician charged the system with freon which fixed the problem until it leaked out in less than 30 days. They denied paying for the service because he completed it before approval. While waiting for the appeal process, my A/C stopped working and I filed a new claim. That one was assigned a CHW vendor and they confirmed the leak and submitted a work order to replace parts. Now, CHW will not allow that new claim until the old claim proof of work was submitted. (My technician did not specify in the invoice the work that was done.) I am on another 4-hour decision-making wait to see if the proof of repair is approved. Communication is difficult with customer service that cannot explain well enough what I needed to do, English not being their first language. The online messaging service is automated and there is a delay in any answer. They have policy and customer service issues.

2 years ago

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Gina Wilson Chesapeake, VA

Well l have had great service in the past but when my refrigerator went it out and couldn’t be fixed l was only paid a portion towards a new refrigerator because my appliance was old. I would not purchase this warranty if l had just bought a home, l have been in my home 20 years and now l need the warranty!!!!!!!

2 years ago Edited September 6, 2023

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Robert Niccolai Salem, WI

Greg was great. Friendly and straight forward. He kept me up to date throughout the process and got the new hot water heater replaced and my household back to normal as soon as he could. Thank you.

2 years ago

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Karon Stokley Weatherford, TX

Placed a order on June 14th, 2023 because A/C unit went out. Still waiting for a repair on August 9th!!! Totally unexceptional. Called customer service and they couldn't help me, asked for a supervisor and was told there wasn't one. After asking for a phone number so I could call one. It wasn't given. Finally someone else got on the phone and was completely unapologetic and borderline rude because I was trying to speed up the situation because of the 100+ degree weather. Was told that if I wanted service sooner I could call someone else at my expense..which I did!! They told me right away that the problem was a leak in the system and due to the age of the unit the EPA it couldn't be fixed. Called your number with the information and your people were not interested in that! Needless to say with the weather as bad as it was, we had to purchase window units for each room just to make it liveable-not comfortable-to be able to stay in our home. Enough complaining, I think you get the jest of my frustration.

2 years ago

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Mark Leventhal Florence, KY

The electrician was fabulous. He solved the problem and REPAIRED the existing unit. Has he needed to replace the unit it would have involved a second trip and dry wall work and[painting.

2 years ago

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robert freeman Gastonia, NC

When you have waited 4 days for the technician to arrive and the diagnosis in burned out motor in the dishwasher and he leaves with trip charge in hand you start to wonder. You receive an email from Choice saying they are going to replace the dishwasher and you are elated. THEN they explain that die to the age of the unit. they will give you $246 in Lowe's gift cards for a new unit. A Whirlpool replacement ON SALE is $399 not counting tax or install and carry away. The install is $250 with the take away. I wait another day after declining their offer to speak to a Case Manager. She explains that due to the age of the unit they cannot give full replacement cost I did get them to send a check so I could shop anywhere for a new dishwasher. It hasn't arrived BUT I have their number. I told the case manager that Choice drafts my money monthly with NO hesitation. I also told her I didn't know how much longer I would stay with them. I had discovered a way to recover the extra funds I am laying out: I SIMPLY WOULD STOP BEING THEIR CUSTOMER AFTER MANY YEARS. When I was a new customer I learned that corrosion in a plumbing pipe was NOT covered YET they never asked if I had a well or not. I do. You learn these caveats after watching the repairman leave with a check for more than a trip charge.

2 years ago Edited August 7, 2023

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Walter Lovings Austin, TX

I like the courtesy of Virginia when she was assisting me with reporting my claim. She was very thorough in asking me pertinent questions relating to my claim and she did not appear to be in a hurry to end my request.

2 years ago

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Chuck Dunow

Once I put in my claim, I waited for a week with no response, then waited another 6 days and had to call again before I finally got a response for a scheduled appointment. The technician that came was very considerate and professional and fixed the problem, although he wasn't sure what caused the problem, so I'll just have to see what happens.

2 years ago

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David Brockwell

The process was fast. The service/coverage is larger than old provider. Ruben was upfront about what is and is not covered as well as pricing. The price of the plan and the discounts offered made it hard to turn down.

2 years ago

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Ronald Jones Amelia, OH

The decision makers are all about saving the company money. They are not concerned about the customer! They have a chance to think preventive maintenance and didn't. When told the problem and the best fix, they attempted to deny the claim. The AC unit needed refrigerant and leak seal to prevent or reduce future problems. The decision makers decide against the technician advice to only allow the refrigerant to be used, and not the leak seal. That means that my unit still has a leak and if it doesn't malfunction again before ninety days I'll be out off another sixty dollars and Choice Home Warranty will have to pay for parts, and labor costs again. Not to mention if the issue causes the unit to have to be replaced. I just don't think that the decision was thought all the way through and it is all about making money and not your reputation or the customer.

2 years ago

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Lois Hodge Durham, NC

2 years ago

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Sanjay Gandhi Hoffman, NJ

They responded within 48 hours of my claim. The repair tech got the estimate done quickly. Choice offered to replace the unit with a compensatory gift card. The process was smooth!

2 years ago

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Debbi Jones Belleview, FL

Anthony, the tech that came out was very professional very helpful he found the problem quickly and had it fixed in about 5 or 10 minutes I really appreciated him taking the time that he did he did a great job

2 years ago

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Sandra Smith Matteson, IL

Was taken back when I found out. You were sending Sears tech. I left Sears to go with you. The appointment went well. He found the problem quick. Just needed cleaning the unit. He was excellent

2 years ago

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MGF Berman Sarasota, FL

I don't like that you are always getting some random company that just wants to get to the next customer to get paid so they can move on again. No true care about the issues and home warranty should also cover yearly maintenance on things to prevent issues instead of always just fixing things.

2 years ago

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Keisha Shipman Jacksonville, FL

I like that the service representative are here in the United States so there is not a language barrier if or when I need to call for service however the representative that set up my account was not very informative or friendly

2 years ago

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Linda Randall Urbana, OH

With this last service I finally felt I had a quality provider. In fact, I was considering cancelling my contract. Now I have hope based on Buckeye Air Conditioning from New Lebanon. OH. Meanwhile the increased co pay and monthly rate is difficult to budget however, O realize everything costs more.

2 years ago

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Alla Gordon

Here's the thing. We understand that warranty is not an emergency service. However with things like A/C, they could choose to work with companies that provide weekend services, there are plenty of them. Sitting without A/C while Florida's under an extreme heat advisory is dangerous. People are dying. Not everyone can afford to go to a hotel. If your washer or microwave breaks nobody will die if you have to wait a week for someone to come out. Being humane is what separates good businesses from the bad ones.

2 years ago

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J Kenner Lawrenceville, GA

Even though a technician wasn’t found by Choice, you gave me the “reimbursement option” of finding a replacement technician in my area. It’s hot and I needed an air conditioner company.

2 years ago

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AARON BURNETT Las Vegas, NV

ONLINE REPORTING IS EASIER THAN GOING THROUGH THE YELLOW PAGES. I CALL/REPORT MY PROBLEM AND CALL THE APPROPRIATE REPAIR SERVICE. THEN THE SERVICE PERSON ARRIVES CONDUCTS A EVALUATION OF SAID REPAIR, REPORTS THE COST GETS AN APPROVAL TO FIX, REPAIR OR REPLACE ITEM.

2 years ago

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Patrice Wynn Little Elm, TX

Warranty response and swift tech assignment was great. However the A/C company had to come out a 2nd time to repair the problem and tried to up sale us on additional services.

2 years ago

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Stephanie Whetstine

It took a while to get a tech out here to fix my plumbing issue. And never took that long usually one or two days. I was supposed to have a plumber come out here August 1st but somehow I got lucky and they had a cancellation and they came today 4 days earlier. That was a blessing.

2 years ago Edited July 31, 2023

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Eddie Malone Gilbert, AZ

After waiting all day, scheduled between 8-5, tech got there around 4pm the ice maker was fixed and it is working great. The tech that came to fix the washing machine says it is a diaphragm and that he would get one ordered, that was a week ago and I haven't anything form anyone since

2 years ago

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Brian Shallotte, NC

Choice Home Warranty has provide the coverage promised. Would prefer to speak with a person in the USA call center but I'm guessing that is a financial issue. The coverage is most important and Choice had done that!

2 years ago

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Richard Birnbach Monterrey, NLE

2 years ago Edited January 10, 2024

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Sonia Sauceda

Choice Home Warranty is fast to find a technician to do the job. Their wedsite is easy to make a claim. Like any company and technician look out for Pro and Con. So far its working for us. Out of pocket is increasing like ever thing .

2 years ago

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Mary C Chino Valley, AZ

It is very easy to file a claim with Choice Home Warranty company. I do it over the internet and they keep you informed of who and when someone will be there to take care of the problems. They stay on top of the job until you are satisfied that it is taken care of.

2 years ago Edited January 10, 2024

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Louanne Olson Amsterdam, NH

I generally appreciate the speed in which things were done. I half expected to have to wait for a tech to not come until after the weekend but we got a Saturday appointment. The response to resolve the issue was also quick. The only real issue for me is that we haven't received our eGift card to purchase a replacement yet.

2 years ago

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Janis G Mesa, AZ

I am very happy with service provided. I have found that the repair men will make the problem is resolved for you. Sometimes it may take more than one visit but the work gets done. Definitely feel service is good value.

2 years ago Edited March 4, 2024

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Natalie Burks Palestine, TX

The representative was knowledgeable, kind, courteous, and efficient. He was not at all pushy when I said I didn’t want to six-year plan, but did offer me the 3 1/2 year plan which I chose

2 years ago

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Debra Moore

Very kind and knowledgeable. All my questions were answered patiently, and I believe, honestly by the company representative I spoke with. I appreciated that I was not made to feel pressured in any way.

2 years ago

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marie-gabrielle ngono-binelli

After the first assigned technician failed to contact me, the second assigned technician was prompt, effective, nice, and professional. It was amazing and will highly recommend him and his companhy.

2 years ago

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Mary Mims-Smith Laurel, MD

I'm grateful for the things that have been repaired and that the cost was less than if I had called a actual plumbing company or electrian. I appreciate the money saved for those times, but there have been times when nothing was actually done upon arriving at my home, but I still had to pay the fee, so that wasn't fair in my opinion.

2 years ago Edited January 10, 2024

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Kendal Askins Stroudsburg, PA

The technician was amazing! He went above and beyond and fixed what I needed fixed. I did not like the Choice Home Warranty did find a loop hole with one of the items I needed fixed and denied it. I did not like that because it was a simple fix. It should have been covered.

2 years ago

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BJ Levin Los Angeles, CA

My 1st experience with Choice went well. My garage door opener broke and within a week a service person came, assessed and replaced it on the spot. My 2nd experience was quite different. My stovetop broke, a service person came out, and within only 5 mins assessed it was broken and needed to be replaced. Choice offered me $371 for its replacement and did not cover installation. I looked online and could not find a suitable replacement for that price so I called customer service and relayed that that price was unacceptable and that I was told when I purchased the service that installation was included. This felt like a bait and switch they said they don't do installations and the monetary value was all they would offer. I'm not a handyman and have no idea how to handle gas lines. They didn't budge on the price they were giving for the broken stove top and said they'd put a check in the mail. It's been over 2 weeks and the check has yet to arrive...

2 years ago Edited January 10, 2024

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Rheta Early Decatur, GA

Even though I reported my air conditioner problem just before a long holiday weekend Choice scheduled service promptly. The service provider was timely, friendly and efficient.

2 years ago

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