Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Shakeyna Toledo, OH

They sent somebody over to fix my kitchen sink, but they weren't able to fix m bath tub. They said they couldn't fix it because it was a pre existing situation, when it actually wasn't. I initially chose them because they have an affordable warranty, but I just wasn't happy with their service.

8 years ago

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Anonymous Mesa, AZ

My pool pump went out couple of weeks ago, and within two days they had fixed it. It's been a good company, I haven't had a problem with them.

8 years ago

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Randall Villa Park, IL

My experience with them has been fine, I haven't had any problems. They did some heavy work on my dryer, so everything has been good.

8 years ago

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Erika Junger Mountain Home, ID

I cancelled mine, after a BIG disappointment. My Micro broke. We had to find our own repairmen. he called your comp. and old them it could not be repaired. We were told, to get a new Micro . after i payed the installation and the check up $90 . all i received was a check for $ 216

8 years ago

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Lou+Ilysa Shorr Warrington, PA

Customer Service was terrible. I waited over a month for one of the contractors that was supposed to look at my AC unit in the summer no less. I was very disappointed in home warranty companies used so far. The better option is to not have one and receive better cost and service.

8 years ago

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Anonymous Jacksonville, FL

Customer Support was good. I just called them up and they sent somebody out to fix my issue. It's been a positive experience.

8 years ago

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Larry Wilson Rockmart, GA

We chose them for value and price, but customer support was terrible, they did not want to help me. They cancelled me because we disagreed on the issue that they didn't want to fix the problem, and I stopped using them, they were a terrible company. I would recommend them to my worst enemy.

8 years ago

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Gary Whitney Portland, OR

I read about it and thought it sounded good. Well, it hasn't been good. I've called them 3 times to have some plumbing work done, and 3 times I haven't got them to come out and do it. That's the only time I've tried to use them.

8 years ago

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Anthony James St. Louis, MO

Customer support was great, but I had to use my warranty to fix my air-conditioner, and they refused to help. I originally went with them because of the premium receipt, but they will, in fact, not pay for your items. There is a problem trying to get them to be able to put the claim in, and they find ways to not pay it. Don't use them.

8 years ago

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Edward Stewart Schenectady, NY

I saw it in an advertisement, that's all it had— good advertisement— and I thought they had a lot to offer. I had a bad experience every time I would call, for any items that were definitely covered in my contract, whether it was plumbing or an appliance; I was never satisfied. It's always been a bad experience with them.

8 years ago

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Anonymous New Rochelle, NY

I've have to use it twice, and they were very response. They sent appropriate people that could get the job done.

8 years ago

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T.N. Houston, TX

I think they've done their part pretty well. Their representatives are very good, and so is the price. It's been a positive experience so far.

8 years ago

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Jamiese

Thought it would be fair in replacing items that could no longer be repaired.

2 months ago

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Carol

A fried & I decided we would try choice to make life easier

2 months ago

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Carolyn Vernon

Nothing!!!! they never showed.. no call no text no email I am canceling

2 months ago

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Keith

Problem not fixed still making unusual noise and cooling inconsistently

2 months ago

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Radiyyah

the claim was not covered.. very upsetting

2 months ago

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Jose Pina

Will send a letter to management to detail my concerns.

2 months ago

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Don

Wanted to find way to save money on repairs

2 months ago

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Ralph

It was included in the purchase of the property

2 months ago

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Robie

You do not honor your contract, you look for reasons To turn a claim down.

2 months ago

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Rose

Didn't cover my service call. Having problems with sewer system.

2 months ago

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Joanie Everett

I assumed they would take care of issues and any needed covered repairs.

2 months ago

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Theresa Baros

As seniors exposed to an open garage, we're concerned about our safety. However it looks like we'll be spending another night worried night exposed because Choice can't find a company to come and fix it. I usually have a great experience with Choice but unfortunately not now.

8 months ago

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Betsy Wright

I do not understand the point. I purchased my first home in April. It’s a newer build but still 9 years old so I purchased a warranty. A month after purchase I noticed a soft spot in the floor of our shower…not covered. Recently I noticed a water spot under the shut off in my basement; concrete visibly wet and dripping coming from the pipe above. Files a claim and they sent a plumber out. He comes and takes photos, says warranty should have no issue covering it and he has seen this multiple times. Only thing is they used pex ultra piping in my house; so NOT covered. Waiting to hear back how much this is going to cost me out of pocket. I just don’t understand the point in having this if when things go wrong nothing is covered.

8 months ago

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Dissatisfied & Irritated Customer

Absolutely ridiculous outcome. Company was willing to pay $1,800 in parts but when a part was back ordered and the supplier said it could be sooner but average time for part is a few months. Choice decided they’d only give me $800 towards a new fridge. Now I don’t understand this at all. It doesn’t make any sense to me. They also told me the check for $800 takes 30 to receive it. It’s already been 3 weeks since it broke!! What’s 4 more?!

9 months ago

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Bethann Zayas

When my garbage disposal broke, they had a plumber out in a day. We needed a new one and they had approved the claim and the plumber was out the next day to replace it.

9 months ago

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Larry Rice

I filed my first claim for my air conditioner that was not working. The technician came out and told me the compressor was broken. Then I received an email from the company stating I had to pay $3100 out-of-pocket to repair my air conditioner. When I inquired as to why such a huge amount to have the warranty company, fix my air condition, they stated that items needed to be. replace that we’re not covered under the warranty. I had a conversation with most of the claims adjuster as well as a technician, and I received two different stories from each of them. I do not trust them and I feel like I’m being scammed out of additional monies I would not have to spend otherwise. But now I have no choice, but to deal with this company that could never use again.

9 months ago

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Lynn Jordan-Shields

When i received an appointment from a company I've never heard of with a phone number from another state, I questioned whether this was a good match for us. When I finally was able to reach a live person, she put me on hold to "look up my account" for 9 1/2 minutes and then hung up without saying another word. This is unacceptable. Amazingly unacceptable.

10 months ago

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Steve corsi

Everything went wrong. They are terrible and should never be considered for Home Warranty. I submitted a claim on April 27 for repair of my stove which was not heating CHW is a terrible Home Warranty company. correctly. Their customer service is beyond awful. It took two weeks and me calling them every other day to even get a technician scheduled. Then once they came and assessed the issue, then they made up a reason to deny my claim with no factual basis Then when I protested, they did not respond to my inquiries over and over again, then my May 23, they declined my claim saying it took to long. Their whole system is set up to make submitting a claim and getting timely service as difficult as possible.

10 months ago

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Mary Kaduk

Website is very user friendly. Easy to submit a claim and check status. Very quick response and service technician came the next day. Professional and speedy repairs. Thanks!

10 months ago

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Gloria Bergman

I called today to get someone to look at my dryer. Choice Warranty customer service was very prompt in calling me back. The agent was very helpful and so pleasant to talk to

11 months ago

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Lewis perez

Worst experience with this company. I was approved for a water heater replacement but they refused to pay for the installation. So I discovered that they will only pay $300 for the installation and will leave the rest to the customer which was $455. Nowhere in the contract does it mention that they will only pay $300 for labor and or installation. They use the term "uncovered cost" and try to blame it on the plumbing company they use. The only other option they gave me was to buy the water heater myself and they would reimburse me after sending in the receipt. However, they only offered me $417 dollars for the water heater which costed over $1500. Stay away from this company!

11 months ago

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Ls Littleton

Agreed to a one year prepaid premium of $613.50 and gave my debit info. Specified the debit was only for one year's premium to be debited. Right after, they offered me the VIP premium offer if I signed up for 6 years. I considered the offer then was informed that the 6 year's coverage was to be prepaid as well. I balked...refusing the offer. They told me my cancellation was accepted. Upon discontinuing the call, I checked my account, the debit for the UNAUTHORIZED amount of $2835.00 had already been removed from my account. Then I get an email detailing the cancellation and that my refund would be returned within 15 to 30 days! Don't deal with them...a combination of used car sales and fly by night solar system companies. And now, at 75 years old, I've been bit by all 3.

11 months ago

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Sally Heet

They are fast and reliable on taking your claim.

1 month ago

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Wanda

False advertising and misinformation provided

3 months ago

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Larry

renewed my 2025 contract without any contact

3 months ago

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Felecia

I'm still waiting for complete service to my HVAC

3 months ago

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Joe

Better rate and less service fee- than American Home Shield

3 months ago

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Alan

Less expensive than Total and a suggestion from a friend

3 months ago

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Martha

Because of the rating that was posted vs other providers.

3 months ago

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Alan

Advertising but not impressed any longer

3 months ago

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Sylvia

Customer service was not friendly,nor claims

3 months ago

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Michael

Wish the replacement process for stove would be sooner than 30 days

3 months ago

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Brian

They didn't give me enough money to replace my dishwasher. Only about half of what we needed.

3 months ago

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Raffi

Worst company I have dealt with. I will never again criticize American Home Shield.

3 months ago

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Khushi Jain

One of the best home warranty companies, that takes action right away. Issues are fixed and covered by Choice. From opening a ticket with choice to the fix is a smooth process. Very happy client from last 5 years.

1 year ago

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Trina Hall

The company takes a long time to answer claim requests. Often the technician does not show up at time of appointment. When you try to call the company assigned to the claim they are often non-existent. Its a hassle to keep going back and forth with the claim department and some of the companies. It always takes two service calls to get the job completed because the technician says they have to receive approval from Choice Home Warranty. This is often very awkward when you have to deal with setting up times with a tenant.

1 year ago

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Tricia Davis

I appreciate being able to make a claim online with Choice Home Warranty it was so easy. I had a on time experienced technician at my home within less than 18 hrs. Thank you Choice Home Warranty!

1 year ago

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Doyle Reimer

1 year ago

Choice Home Warranty Reviews