Choice Home Warranty: Read 46,166 User Reviews From Real Homeowners

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Art Bottorff Ava, IL

Turned in a claim for repair of my kitchen exhaust fan. They sent out a very nice and professional technician to investigate. He diagnosed a bad fan motor. I paid the tech the service fee per contract. Within minutes I received an email stating it was not covered. The contract clearly states that ceiling and exhaust fans are covered. Outrageous. I am awaiting a review by a claim specialist. If they continue to decline, I will pursue by other means. A couple months ago, they declined to replace my shot garage door opener as well. Not currently a big fan. Will see how they handle this claim.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 21st, 2021

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Stephanie Wallace Thomson, GA

Once I filed my claim, I received an email within 24 hrs within appt day and time. I've been with Choice since 2015. I'm very pleased with my warranty and will continue to do business with them

4 years ago Edited June 21, 2023

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Carolyn Orr Greensboro, NC

In this case, my request for service was filled promptly by a repairman who was readily available to do the job I needed. He was courteous, knowledgeable, and completed the repair quickly.

4 years ago

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Cindy Katy, TX

This is the first time that I have had to put in a claim. Service was impeccable. I needed a garbage disposal replaced. The plumber was very professional and friendly. Very impressed.

4 years ago

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Dan Newport News, VA

It is a very good service. Yet, there are improvements that could be made. I needed a new thermostat and I had one to be installed but was told it would cost an extra $150 if if they install my thermostat. Therefore I have to wait at least five days for them to obtain a much cheaper thermostat to install.

4 years ago

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Susan Levine Henderson, NV

I can't write why I like Choice Home Warranty I just joined. I guess the only thing I could say is the person who signed me up was very helpful & the price was really good & the service call price is good as well.

4 years ago

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Regina Lane Wichita, KS

When my fridge stopped working they sent out a technician at least four times had to wait almost a month for a part to come in I lost hundreds of dollars worth of food waiting this final time which would have been the fifth time they decided to replace my fridge with a gift card from Lowe's which they said would be within 30 days so I'm still stuck with a fridge that does not work and not able to keep food in it and have to eat out and spend hundreds of dollars on food they should give you your gift card immediately so that you can replace the broken appliance. I sent an email to them explaining that I would appreciate getting my gift card sooner than later which is an egift card and have not received a response back from them

4 years ago Edited January 10, 2024

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Kimber Kingsland, GA

Very prompt in getting a technician out to repair my garage door opener. The thing that I did not like was the automated computer voice that took my service request. I would have rather talk to a real human.

4 years ago

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JULIA M BAEZ BONILLA Queens, NY

JACOB IS A EXCELLENT SALE PERSON. JACOB WAS KNOWLEDGEABLE,PROFESSIONAL NOT ONLY SOLD ME 1 POLICY BUT FOR 2 HOMES,1 FOR 1 YR AND THE OTHER FOR A 3 YR. A GREAT ASSEST TO YOUR COMPANY. AMAZING.

4 years ago

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Yahoo Show Low, AZ

I really like the response time with Choice. They schedule as quickly as possible. Everybody I have talked with has been most courteous and helpful. I really appreciate that.

4 years ago

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Maria Ricksgers Melbourne, FL

So far so good on the service. Some of the technicians come way late and the jobs take a long time but I just moved into this place and it is a mess and this warranty has saved me a lot. I am so thankful for it and the jobs that have been done for me.

4 years ago

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Celpower Lutz, FL

Jeff was great, but a sales person nonetheless, called to sign up and then was pushed a 3 year term. When I gave in to that offer, he then wanted to push a 6 year term. I had an issue with the address on my policy and Jeff was very helpful in resolving that. Not shortly after I signed up (maybe next day) I was already receiving calls to sign up for home security system. Their sales people are very pushy and sometimes won't take no for an answer, even if they call you and you tell them you are driving and need to hear the GPS directions, they continue going.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Dec. 10th, 2021

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Kenneth Dunn Milton, FL

Got through to a contact person in less than five minute. My repair tech showed up very ext day from y call in. Tech ordered parts before he left my home,and was back next day to install them.

4 years ago

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Jennifer F Clermont, FL

Until this past week, Choice Home Warranty was the best idea and the best money I ever spent. My mind was at ease knowing that if a major appliance broke they were there when I needed them. I recommended so many clients to this company but now I have regrets. Customers are expected to justify why you need to have something fixed when it’s broken??? That’s the reason why I got the plan 6 years ago in the first place. So I am expected to justify this coming Monday so we shall see

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Dec. 10th, 2021

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Not too happy Phoenix, AZ

I find the fine print in Choice Home Warranty’s claims very easy for them to slip,out of a claim. I just had a claim denied and yet when I did my research they accept the wording they want o approve or deny a claim. When I google the definition of a word they used it was clearly in my favour however they still denied the claim. We are talking a $ 150.00 repair.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Dec. 10th, 2021

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HW Bridgewater, NJ

They are hit or miss. Sometimes they can respond quickly and have someone assess and help you solve the issue but other times I have had issues with them trying to get out of the coverage by saying the equipment wasn’t maintained and it wasn’t normal wear and tear. Also, one time parts were back ordered for so long to and only after 3 months did they finally approve replacement and cut a check for a certain amount.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 10th, 2021

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Bob Blue Springs, MO

Upon reporting the issue they picked the ball up and went straight to work on it. I reported my furnace had quit working late one evening and the next day it was fixed. Staying warm again !

4 years ago

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sheri shine Dallas, TX

The repair man arrived on time was very clean and very nice. He fixed my heater and told me the truth about what was wrong with it and yes I would definitely call him to come back and work on anything I have.

4 years ago Edited January 10, 2024

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Lily Chandler Orlando, FL

Jared L is great as always! - Quick and to the point. My clients are always happy with the home warranties as a closing gift. And the fact that it's a great deal is all the better! Thank you Jared. :)

4 years ago

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Denise E Sauls Houston, TX

Very unhappy with the way the company have handled my claim with my freezer. The company who has come out before replace new parts the freezer started cooling down like a refrigerator. I have lost too much meat . Choice Warranty does not offer replacement for lost food. From May up until now I am still losing meat. Some of Sears tech just come out and look at the freezer and say it's okay. Now the new company that has come out found ice has frozen up on the coils so this is a constant problem seemingly this problem be going on since the NEW PARTS HAVE BEEN REPLACED. I AM VERY DISAPPOINTED WITH CHOICE WARRANTY.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 10th, 2021

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Anna Lizama Orlando, FL

Very prompt initial response, but a week to find out what the resolution is. I'm taking into consideration the Thanksgiving holiday, but I wish I knew sooner if I need to look for a new washing machine, The Black Friday sales are passing me by. No washing machine for more than a week.

4 years ago

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Choice Show Low, AZ

Our first problem since buying this warranty. When called, the agents were very nice and cooperative. Have promised response from technician within 24 hours. Grateful for the help.

4 years ago

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Cenaire W Elgin, SC

The company representative was deligent about contacting me The customer representative was not very friendly and when I asked about policy exclusions his tone of voice was not pleasant, but he did help me save extra money and that was a plus for him. I would give additional feedback about Choice Home Warranty after using the service,

4 years ago

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Jean Marie Wolenski Indianapolis, IN

Daryl was wonderful. My furnace broke and I was freezing. He diagnosed the problem quickly. He needed to get a part, but he scheduled me for the next day. He was kind and informative.

4 years ago

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LMO Lebanon, OR

It was easy to sign up-I did it by phone. I just now had a claim and I am waiting to hear back from a contractor. I'm now hoping the response time is as good as the initial sign up.

4 years ago

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Carolyn Hunt Akron, OH

Love this warranty. They always deliver and I feel piece of mind. I have a warranty on almost everything and I can honestly say one service call a year covers the cost I pay.

4 years ago Edited January 29, 2024

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jhatle01 Charlotte, NC

Choice Home Warranty dispatches a service technician quickly to assess the problem. If they determine that a replacement is needed it can take an extended period of time (up to 30 days) to get a replacement or a payout. This is frustrating when you already have an appliance or system that is not working.

4 years ago

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Ernest Salerno Manahawkin, NJ

------------------------------------The four times that I have used them, I have been unsatisfied with the results. The first (7/2017) for my Maytag washer, took a long time to receive the service as the first company had a very poor rating of their services. The repair person ended up breaking a part in the machine. The second time (3/2018) for my hot water heater which took 10 days to get a repairman (a time limit violation of our contract) who then indicated the problem was due to my not draining the water yearly solely based on the noise the water heater made. They did finally send $200 to compensate me. Again too little to pay for a replacement unit. My third contact with choice (11/2019) was for the Maytag washer again. This time I was told it needed a bearing replacement. The repair was reportedly more expensive than a replacement so they had agreed to a $400. cash settlement but only sent me $299. There were no comparable washers for anything near that price. Three months later after my many phone calls and emails to you folks, I received another check for $100. The 4th request for a repair was in 11/21 for my GE Premium dishwasher. A Sears repairman came for my dishwasher. He could not fix it due to his company's policy of not working with copper plumbing which tends to easily leak. That repairman, as all others were friendly, knowledgeable and fast working, but unable to do the necessary repairs. I had requested a full refund from them back in July, 2016 when I initially took my 6-year policy and when I first learned from that they had no repairmen in my particular area of the southern part of Ocean County. They flatly refused my request stating that they would "find" someone to use from an established business to service my area. I

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 25th, 2021

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William Marianchuk Decatur, GA

This particular repair Took three different appointment times with different technicians. The first one never returned any calls. The second one was very unprofessional on the phone, and the third one Tim from tops to bottoms was excellent. My previous experience when I needed a repair was very negative. The technician came out to service my air conditioner. He gave me two options. I chose one of those options. He came back to the door in about 5 minutes to inform me that CHW would not authorize the repair. He was very deceptive. All he wanted was his $45 service call check. He knew they wouldn't authorize one of those to begin with. When I asked him to go ahead and put in some Freon, he said he couldn't do it now because I didn't use it first. If you ever use this company and you are asked do you want me to check for a leak or put in some Freon. Say Freon. If you asked to check for a leak, they won't do anything I request or $45. Overall I have found much more negative than positive with this company. I believe they have gotten much worse lately. I can say that because I have been a customer for seven years . I have decided not to renew my contract. Best regards, DR, William

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 22nd, 2021

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PJ Gipson Orlando, FL

Our sink disposal started leaking and stopped working. We filled a claim with choice warranty and waited for a reply. About a week later we got a reply from Choice and the next day acertified plumber called and said he would arrive the next day. He arrived early as requested and was VERY PROFESSIONAL.

4 years ago

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Steve Huzar Elgin, IL

The initial call to file a claim went very well - quick answer and claim number assignment. Contractor called within one day and scheduled a service call in two days. Repair was completed promptly and professionally.

4 years ago

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jack holden East Hampton, CT

He was great You not great took over a month to settle my claim which should have been settled in 2 days Now it is going to take up to another month to get reinbersterd NOT good service

4 years ago

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Aneta Ricketts Port Charlotte, FL

Choice Home Warranty has an easy online process to submit claims. Wait time for app is about 2- 3 days with about 30 min - 1 hour approval from Choice Warranty while contractor is waiting on ok to fix. I have used different home warranty in a past so to compare both the other one was a 5 and this one is at 3. Service teams showing up are great but claims are often not covered under the warranty and approval process is bit longer than other warranty companies.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Nov. 18th, 2021

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Calvin Murray Ocala, FL

In the past Home Choice has provided excellent service….. my most recent claim on 11/14/ 2021 has been scheduled for 11/19/2021. I’m impressed how fast Home Choice was in processing the claim. As soon as the problem has been satisfied I sure I will leave another 5 star review !!

4 years ago

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K Gedelian Butler, PA

They told me about appliances covered, told me there was a sale going on and said they would send more info. It was nice to not spend a lot of time on the phone going over things.

4 years ago

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Tim C Hartnett Buffalo, NY

I like that this plan includes my whole house system, including my inground pool... I have only used them once but it was easy to contact them and get my problem fixed. I did have a $65 Copay, which wasn't too bad...

4 years ago

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Pamela

Choice Home Warranty is Awesome. They are on Top of your care and really Fast to get you taken care of. I am Thankful for a awesome Company. I give them a 5 Star rating. Thank You Home Choice.

4 years ago

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abhishek singh Vernon Hills, IL

Process is simple, you raise your claim online and within few hours technician is assigned. It was fast but the only drawback is if you want to speak to customer service via phone. Waiting was too long and even after providing the number for call back twice, I didn’t receive any call. Would appreciate if call process is also improved

4 years ago

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Francine Perryman St Louis, MO

This company was recommended to me by my sister after my horrible experience with American Home Shield. This was my 1st claim and so far it was handled great!👍 Thus far I'm happy and satisfied 😌!

4 years ago

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Rclay Frankfort, IL

The customer service representative was very cordial and friendly. I told him I had one Home already covered and looking to add two more and he offered me both excellent rates and coverages for both.

4 years ago

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Vonda Thrasher Appleton, WI

Kurt was knowledgeable and very enjoyable to work with. Their prices were great and I'm now paying less then half for my yearly home warranty program. It pays to check around.

4 years ago

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Darryl Jackson Newnan, GA

Very professional company. Easy to work with and file a claim. However, the $65 service fee threw me for a loop. I paid $580 to be a member, filed two claims for a door on my dish washer that will not close, and a fireplace where the pilot will not stay lit. Service fee total.... $130. I found this to be a little expensive when the total of each repair would have cost me around $200. I'll be my own insurance by saving this $710 annually.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 11th, 2021

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Pamela Lin Taylor Auburndale, FL

We had our ice maker break and we filed a claim online and in less than a week they had a very competent and knowledgeable technician out to our home and fixed the ice maker, Much better service than our previous warranty.

4 years ago

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Jay Daniels Williston, SC

So far so good, except the company who initially took the claim never showed up nor called to let me know they were going to make it. The second company was spot on....early, knowledgeable, and genuinely nice guy (Mr. Riley).

4 years ago

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Jeff Smith Waukesha, WI

Using them has been a decent experience. They are quick to get a service provider out to the house, and issues are resolved in a timely manner. Know what you’re getting, though (it’s not what they lead you to believe). On top of the service fee that you’re charged anytime someone comes out, a water heater, for example, will cost you $450 in labor - completely out of pocket. This “warranty” isn’t a real warranty. You’re simply paying an upfront cost to mitigate some of the (potential) expenses later

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 10th, 2021

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Peter Nieuwland Anchorage, AK

The first vendor Intel Electric did not work out, they were rude and not very helpful, however Choice came up with a second vendor, A1 Electric, they were excellent and fixed the issue quickly.

4 years ago

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Wanda Medina Marcus, IA

Claim was picked up same day as claim made. Excellent technician. Per CHW email we are only receiving $191 to replace microwave. And to top it off we will have to shop only at Lowes. CHW doesn’t cover installation either. We are receiving disability income so somehow we will have to find a way to cover the balance on a much cheaper product and then find someone to help us with the installation. Doesn’t seem like a fair way to provide for your clients.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 4th, 2021

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John Moreno Hot Springs Village, AR

Matt was very nice. Took his shoes off when entering the house - nice. Work was done in a reasonable time. Had to order part and he didn’t notify us - my only complaint. That you!

4 years ago

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Jessica Patton

The service rep they sent out to my home was very knowledgeable, friendly, and efficient. I had to wait a week before they had an opening to look at my furnace so my family was in the cold for an extended time.

4 years ago

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Patty Heitkamp New Braunfels, TX

The technician came out on Friday. I put in a work order on Tuesday He was the best. Polite knowledgeable. He had my garage door opener fixed and working properly on 45 minutes. Call for Abel he’s the best!!

4 years ago

Choice Home Warranty Reviews