Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Anonymous

They've always come out when I needed them. I called in for my refrigerator and they came out and fixed it.

6 years ago

check_circle

Verified Customer

star star star star star_border

Joel

The last time I used it was a plumbing issue and the contractor that they used actually came a day earlier than the appointment time.

6 years ago

check_circle

Verified Customer

star star star star star

Rosa Thomas Philadelphia, PA

I have not had a problem with Choice or with any of the companies that Choice sends to service my repair requests.

6 years ago

check_circle

Verified Customer

star star star star star

Shameika Cunningham Columbia, SC

So far have not had any issues with results, contacting them, and each representative has been super helpful

6 years ago

check_circle

Verified Customer

star star star star star

Starr Boise, ID

Great response time and courtesy staff. Showed up on time and fixed my water heater quickly and efficiently.

6 years ago

check_circle

Verified Customer

star star star star star

Brian Smith Alexandria, KY

They are very efficient and timely. The technician was very friendly. I would recommend them to anyone.

6 years ago

check_circle

Verified Customer

star star star star star

Dina Bowie, MD

Efficiency. I have always received a service call right away when I have called to make a appointment

6 years ago

check_circle

Verified Customer

star star star star star

Gavin Carriger Whitesboro, TX

The workers always show up when they say they are going to be at my house and it seems that CHW is on my side!

6 years ago

check_circle

Verified Customer

star star star star star_border

Marsha Delray Beach, FL

Always respond promptly to my request for service. appliance replaced but not the same quality product as the broken one.

6 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Patricia Bryant Gainesville, GA

They got there even two days earlier then they was going to and it was fixed ,service guy was very nice and pleasant.

6 years ago

check_circle

Verified Customer

star star star star star

Linda

When they come over they are able to help. I've used it twice already - for my electricity and my stove.

6 years ago

check_circle

Verified Customer

star star star star star

Yan

One of my toilets was not working properly so I called them on that and they came pretty quickly and it got fixed

6 years ago

check_circle

Verified Customer

star star star star star

Stephanie Cooper Asheville, NC

They respond promptly to your calls and problems. Service provoders are promp, professional and caring.

6 years ago

check_circle

Verified Customer

star star star star star

Peter Levy North Miami Beach, FL

You make this a very easy process. From the time a claim is made until the problem is resolved they are with you.

6 years ago

check_circle

Verified Customer

star star star star star

Karla Harris Hazel Crest, IL

Great customer service. Friendly in taking your claim and make sure you are satisfied with your service provider

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Rodney Hanson Fort Worth, TX

I am disappointed with your denial service policy. I sent you a new customer a couple of months ago and you denied the claim on her AC during these difficult times.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 28th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Jesse Torres San Antonio, TX

Customer service are rude and hang up on you when you ask for a supervisor, after service to your residence was canceled by them and no one called to explain why . All my payments have been deducted by bank draft so no reason to not answer my concerns

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 28th, 2020

check_circle

Verified Customer

star star star star star

Cesar

When our water heater went out they just came out and replaced it which was really nice. It's pretty fast.

6 years ago

check_circle

Verified Customer

star star star star star

Carle

When you call them, they answer the phone and answer your questions. They take care of clients when something's broken.

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous

The technicians have been real friendly and helpful. You don't cover a lot of things I thought, like I have a second refrigerator and the ice maker went out and it wasn't covered.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on or website.

Apr. 22nd, 2020

check_circle

Verified Customer

star star star star star

Thomas

They are very prompt when they make an appointment and they have excellent people that do the right job.

6 years ago

check_circle

Verified Customer

star star star star star

Mygnon

My washing machine broke and they came evaluated it and fixed it within maybe about a week and a half.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Alicia

They hardly ever pay for anything so I'm considering not using them anymore. You have to fight with them every single time. They're not in the business of actually serving customers, they're just in the business of collecting money.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home. Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Apr. 21st, 2020

check_circle

Verified Customer

star star star star star

Chad

They've been quick to respond and taking care of our needs. The technician that came out was friendly and honest.

6 years ago

check_circle

Verified Customer

star star star star star_border

Dawn Smith

I think they are great because they respond to your problem in a very timely manner and their representatives are very pleasant.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Pheonix Rider

CHOICE HOME WARRANTY take your money and have thier "inexperienced technicians" come to your house and tell you one thing about your appliance and CHW puts what they think is wrong with your appliances so it fit their exclusions!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home. Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Apr. 21st, 2020

check_circle

Verified Customer

star star star star star

The Bright Family

They have acted quickly when we have used them & we have been very happy with the techs they associate with.

6 years ago

check_circle

Verified Customer

star star star star star

Bass

They were efficient and sent a very knowledgeable repairman. Saved my furnace downtime in the middle of winter.

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Angi Hill

It is a nice feature to have, but they only replace items with inferior products. You will not get the same or like item installed. It will be inferior and you will have to pay to have your like item returned.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 21st, 2020

check_circle

Verified Customer

star star star star star

Kathy

They got the problem fixed asap with a good plumber who did a very good job and he cleaned up his mess

6 years ago

check_circle

Verified Customer

star star star star star

Nicholas Elrod

Great, prompt service. I have been able to get in contact with them at all hours. Great value when buying a home.

6 years ago

check_circle

Verified Customer

star star star star star

Pedro Duarte

Always on time and fixing quick, they do it right and help with information needed, always good attitude

6 years ago

check_circle

Verified Customer

star star star star star

Syed Nawab

They are very prompt in attending the complaints in short period of time comparatively to others warranty company

6 years ago

check_circle

Verified Customer

star star star star star

Tami Geske

Easy to report issues, contact quick. Only pay the copay and nothing more. Only thing is copay could be a little less

6 years ago

check_circle

Verified Customer

star star star star star

Brenda

I got an instant response. Probably within an hour I had somebody signed up to come out to my house. It was wonderful.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Joe Orange, TX

On my clothes dryer, I called them out six different times and it was never fixed so I had to replace the machine and they would not replace it as their warranty indicated when I bought it, when I bought the warranty. They don't follow up on their customer service. The people they are contracted with are not confident. It's not a reliable company.

6 years ago

check_circle

Verified Customer

star star star star star

Cynthia Houston, TX

Service is good. Good response time. I called them and they sent somebody out and the people did a good job.

6 years ago

check_circle

Verified Customer

star star star star star

Robert Charlotte, NC

They are a great company, respond well. Whatever you require, their customer service go ahead and take care of it.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous

They responded quickly. My technician was knowledgeable and my disposal was quickly ordered and replaced.

6 years ago

check_circle

Verified Customer

star star star star star

Silas West Columbia, SC

Great customer service. The guy that came out here to fix my dryer was very professional and polite.

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Barbra

Customer support is prompt. When you file a claim they immediately give you a response. One time I wanted to use my warranty and it was not satisfactory to me at all. Choice Home Warranty claim that the item was not covered.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Apr. 21st, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

J Leesville, SC

It is difficult to reach the case mgr. and most times it is hard to communicate with them because they have thick foreign accents. Very discouraging! CHW looks for every excuse not to cover a claim, whether it is legitimate or not. The way I feel about this service I will not be renewing.

6 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Apr. 17th, 2020

check_circle

Verified Customer

star star star star star

Robert Apopka, FL

The last time I used it they came out and fixed it. They have somebody coming out here and they do the job well.

6 years ago

check_circle

Verified Customer

star star star star star_border

Bernie

The time when my air conditionign broke they took care of that in a timely manner. They always took care of everything when I had a problem.

6 years ago

check_circle

Verified Customer

star star star star star_border

Michael

I've had a few things break. I called very prompt. I got a text back when they'll be arriving. It's always within twenty-four hours.

6 years ago

check_circle

Verified Customer

star star star star star

Jerry Irena

I claimed on my air conditioner and it was fixed right away. Customer service is very attentive and follow through.

6 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Abilene, TX

This last time I had a bit of trouble getting things done. I had to talk to three different people before they went to come out and fix it.

6 years ago

check_circle

Verified Customer

star star star star star

Emily Ball, LA

My air condition and would not come and so I had to call on and they said on the next day and he fixed it.

6 years ago

check_circle

Verified Customer

star star star star star_border

Kimberly Sherwood, AR

I like that when I put in a request for survice they're usually pretty good about getting on it within twenty-four hours.

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Omar Wichita, KS

My line was backed up Friday night and I called them. They told me okay then in the morning and in the morning they called me and said afternoon. And that afternoon they told me not until Tuesday. Prices are good though.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Apr. 8th, 2020

Choice Home Warranty Reviews