Choice Home Warranty: Read 52,564 User Reviews From Real Homeowners

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Teresa

Excellent customer service provided. The assistance provided is awesome.

8 months ago

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Patricia

Their sales person said a lot of things that turned out to not be true. He convinced me that Choice was different. Not true!

8 months ago

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Nancy

Very quick to respond. The contractors they send are very professional.

8 months ago

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Judith

Quick response. Repairman was knowledgeable ,courteous and friendly.

8 months ago

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Brian

Good service, delivered as promised! Courteous representatives!

8 months ago

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Lakshma

good Customer service and prompt response on website assigning a plumber.

8 months ago

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Barry

Professionalism, easy to schedule, knowledgeable repair person

8 months ago

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Richard

They are true to what they say, and follow thru with the repairs

8 months ago

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George Kenton, OH

I liked the appliance technician that came to my house. I dislike not being able to get a plumber to work on my drains.

8 months ago Edited October 20, 2026

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Kevan

No help in resolving my heating problem. Told I would be compensated if I hired my own service tech, but was short changed.

8 months ago

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Debby313

Service is good. We’ve only had two minor claims, but monthly premium was increased.

8 months ago

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Larry

They efficiently fixed my problem. The tech was professional

8 months ago

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Allison

Thank you for the awesome service since the day we signed up.

8 months ago

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Mark

Price was reasonable and your serviceman was very professional.

8 months ago

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Arooj Naeem Washington, DC

My experience with Choice Home Warranty has been positive overall. The service provides peace of mind by covering major home appliances and systems. The claims process is straightforward, and customer service has been responsive. However, occasional delays in service and limitations in coverage for certain items have been noted. Despite these minor drawbacks, Choice Home Warranty offers valuable protection for homeowners.

2 years ago

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Barbara Lyttle Rancho Cucamonga, CA

On 6-15-2023, I called Choice Home Warranty to receive a quote and coverage info. I had the pleasure of talking with Adrian S. He was very professional and answered all my questions. He took the time to explain everything involved with their home warranty program. I appreciate his friendly attitude and willingness to address all my concerns. After checking into other home warranty programs, I chose Choice Home Warranty.

3 years ago

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James M. Brady Tomball, TX

We were pleased with the rapidity that CHW resolved our claim. Within 48 hours they had decided that the range/oven was not acceptable to repair and offered to issue an eLowes card to purchase a replacement. The replacement should arrive within 30 days. Were were disappointed in the amount of the ecard, which amounted to about 1/3 to 1/2 the cost to replace the unit. It will be a help but not what we had hoped for.

3 years ago

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Kathy Brayton Vero Beach, FL

I haven't used the company yet because I just finished the sales, discussion and payment portion of the contract. Three companies were vying for my business, and they all are equally persistent with almost identical ratings. It took all day for me to decide, compare and read the fine print because each of the three companies called and called and called. I then went to the reviews of the 3 different companies, and could have tossed a coin because the top two on my list had an equal number of negative reviews with a very high positive rating. I went with Choice Home Warranty because their (very persistent) sales person took the time to send the contract fine print for his company as well as his competition. Yes, I do read the fine print! I will say that although I went with Choice, they almost lost my business because they criticized their competition while their competition never criticized them. It may be a petty reason for losing business, but openly criticizing your competition and telling me "to be honest with you" just turns me off.

4 years ago

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Nicole Garcia League City, TX

Justin M was exceptionally helpful, professional, and extremely kind. Justin explained the policy to me along with encouraging me to obtain the three-year policy that also comes with six months free as opposed to a one year policy. This will save us a tremendous amount of money. I am extremely grateful to Justin for all of his assistance and guidance. He was amazing to work with!

4 years ago

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JJ Jenkins Eagle Mountain, UT

This company is very responsive when you need them to make a claim. Their price is a great value for your money. They have prompt and friendly customer service. We had a heating and air conditioning problem. They sent someone out within two days to check the system. First they cleaned it and then it worked. That saved us a lot of unnecessary repair costs because nothing was broken. This was a rental and all the way across the country from where we live. It gives us lots of peace and mind as customers and landlords, to know that we can count on them to fix problems quickly at a fair price.

4 years ago

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Miki Bartl Akron, Ohio

Loved my technician but once again Choice didn't approve the work. Choice weaseled its way out of paying just like they did when it came to needing a new air conditioner. I am seriously considering canceling my policy.

3 months ago

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Patricia Harrison Kinston, North Carolina

Waiting for my gift card to buy another dryer it’s been over two weeks and I still have not received it. Company not informative. I had to contact the service person to find out. I even had a gift card. I am not happy at all with the service from this home warranty. Buyers beware

3 months ago

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Marvin Ehrlich Orlando, Florida

The technician was extremely polite, knowledgeable, and timely. Would definitely recommend him to others.

3 months ago

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Carol Valley Los Angeles, California

I disliked having to speak with a computer to file my claim, Speaking with a live person was far more satisfying.

4 months ago

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Cherline Jean-Pierre Fort Lauderdale, Florida

I think it’s a great idea and I have been using this warranty insurance now over a couple of years

4 months ago

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John Masih Fort Worth, Texas

Prompt responses and regular communication, as well as quick turnaround finding a technician to resolve the issue.

4 months ago

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Robert Secreto Summerfield, North Carolina

Choice Home Warranty will do everything in their power to use the cheapest junk replacement parts available. Policies are horrible. Staff can be rude and argumentative. They do not respond well to customer feedback. Nor do they truly care to fix your issues.

4 months ago

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Sheryl Peterson Aurora, Colorado

This was so easy to sign up for choice . The two people I talked to were really friendly and I really appreciate that.

4 months ago

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Leisa Dunham Lansing, Michigan

I had a great experience signing up for this. Anthony was very polite and knowledgeable about this product.

4 months ago

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Loretta Brown Charlotte, North Carolina

The service was great! The representative came, had the part on the truck, and fixed it! We are very pleased....

4 months ago

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Mike Herndon, Virginia

I like the responsiveness and prompt assignment of a technician to service broken or inoperable items in my house.

4 months ago

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Gwenda Orton Shreveport, Louisiana

Very helpful & prompt getting service. The representatives I have spoke to are always very helpful and courteous.

4 months ago

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Callista Cunningham Raeford, North Carolina

Always going above and beyond to see that our needs are met. Truly great company, glad we switched to them when we did!

4 months ago

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Karen Mcgraa Westlake Village, California

Fast response, and the tech knew what the problem was immediately. I am very pleased with your services.

4 months ago

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Richard Smithbauer Ross Township, Pennsylvania

Claims service was very good however, the technician that was assigned was terrible. He failed to respond or fix the unit after his initial appointment and paying him the $75 service fee. I had to request another service technician and am awaiting a response.

4 months ago

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Donniere Swansboro, North Carolina

Was very pleased with service . It sure helps having the security of knowing you have help when needed.

4 months ago

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Gloria Lane Fort Washington, Maryland

We filed a claim online on a Sunday evening and a technician came the next day. What a professional company CHW.

4 months ago

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alpine selvey Chicago, Illinois

Patrick was very professional, polite, respectful, and knowledgeable of what he was doing. Did not take anytime.

4 months ago

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John Lujan Houston, Texas

so far, I love the service. I do miss speaking to a real person as claims are filed online and you receive an workorder request. So far so good.

4 months ago

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Ruby Zeigler Philadelphia, Pennsylvania

Excellent response to our request for service. Repair contractor responded within 10 minutes of request.

4 months ago

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Robert Reyna San Antonio, Texas

Alan was on time and got the job when he said he would. Had no issues. Very polite and professional. Thank you Alan.

4 months ago

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Bruce Brandenburg St. Augustine, Florida

Arrived early . Diagnosed problem. Bought replacement and installed. Professional and efficient and communicative

4 months ago

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Liqin Wang Dover, New Hampshire

We are very satisfied with the Choice Home Warranty for how they handle the replacement of our 30-year old AC system.

4 months ago

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Sheila Henriques Rocklin, California

They send out quality technicians to work in whatever stopped working, be it pool pump, A/C, or plumbing issues.

4 months ago

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Marie Clary Villanova, Pennsylvania

The technician Devon was amazing. Very knowledgeable, completed tge job and his mannerisms were unbelievable.

4 months ago

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PJB Toomsboro, Georgia

Claims are acknowledged quickly, and response time for a service technician has always been faster than expected.

4 months ago

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Ted Smith Hickory, North Carolina

Not allowing enough time or resources to accurately identify the problem. A simple procedure could have identified exactly where a short had occurred but was not allowed by Choice. I still had to pay the service fee without knowing that the technician would not be able to identify and correct the problem which was the main reason for the claim.

4 months ago

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Randi Fahndrich Medford, Oregon

Great service, first time using it and everything went perfect. The AC company they sent out was great

4 months ago

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Bianca Salazar James San Antonio, Texas

Hugo was great at explaining everything. And I didn’t feel like I was forced to make a decision right then and there.

4 months ago

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Stephen Farlow Dallas, Texas

Placed claim at 6am and a tech was here by noon. Problem fixed. Very unhappy Choice dented my claim. Why am I paying a monthly fee if you are going to deny my claim?

4 months ago

Choice Home Warranty Reviews