Choice Home Warranty: Read 42,087 User Reviews From Real Homeowners

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Verified Customer

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Shaun Jones Orange, NJ

Company takes your money and then when something goes wrong they don't replace for the value and they make excuses why check or gift card isn't sent. Been waiting 2 months for replacement money for stove and dishwasher.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 28th, 2021

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Verified Customer

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Lucretia Y Buford Indianapolis, IN

I enjoy the professional to explain in details of what I need and how to go about getting help

3 years ago

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Doreen Dulowski Moyock, NC

I am without air conditioning for close to a month waiting for a contractor. My water pump leaked and had to be replaced and I had to pay out of pocket as I could wait for your contractor to be assigned.. we need help!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 27th, 2021

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Verified Customer

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John Martin Little Rock, AR

There is no true appliance replacement. $350 will not buy a new washing machine. So we had to a) wait three weeks for a check and then got a used one and have our fingers crossed it won't break.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 28th, 2021

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Verified Customer

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Stacy D Rodriguez Jacksonville, FL

I say this about all home warranty companies. I pay so much for help but there is always a catch of why something is not covered.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 28th, 2021

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Verified Customer

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Ruth McFadden Murfreesboro, TN

Low service fee. Good response time to service request. Friendly customer service.

3 years ago

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Jordan Burnett Phoenix, AZ

Service is always quick and effective. Costs are low. Everything was fixed in a timely manner.

3 years ago

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Surinder Sabharwal Raleigh, NC

approval has taken longer than expected. It is not stipulated in the policy that approval depends on the diagnosis. That means there could be denials as well.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 22nd, 2021

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Verified Customer

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Javier Cavazos McAllen, TX

The issues I called for we taken care of quickly and the local service providers did great work

3 years ago

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H Shaver Oklahoma City, OK

When I called they were very good and helped me get the necessary service right away

3 years ago

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DONALD SCHAEFER North Las Vegas, NV

When we needed repairs he companies they sent were very prompt and solved the issue

3 years ago

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Verified Customer

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Graciela Lopez Kissimmee, FL

Online services fast and easy. Techs are professionals & very respectful of property & home.

3 years ago

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Verified Customer

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Aaron Sawyer Upper Marlboro, MD

I was not satisfied with the amount nor the Technician. Nor had the amount I paid, as a result of my claim. The claim was filed in Early August and completed in September

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 21st, 2021

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Verified Customer

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Bruce Karels Sun City West, AZ

This was my first time using their services. Reserving the highest rating if I should require additional services.

3 years ago

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Verified Customer

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Robert Kutner Las Vegas, NV

Good service so far. Our air conditioning went out and it was fixed quickly and professionally.

3 years ago

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Angela S Mccarville Cabot, AR

They resolved my issue within the same day. Great service and contact was very easy.

3 years ago

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Stephen Alford Johnson City, TN

Very affordable for quality service - reported an issue and it was fixed the next day

3 years ago

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Verified Customer

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Anonymous Salt Lake City, UT

Chioce Home Warranty handles the situation immediately. I had an issue with my air conditioning and they were able to get someone out ASAP

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

Sep. 15th, 2021

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Verified Customer

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Loretta Williams Henderson, NV

Very prompt the guy came out before he was scheduled, very nice company, very cordial

3 years ago

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Rochelle Pearland, TX

The staff was very Professional and handled my A/C needs and Very Professional!!

3 years ago

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Paulette Barran Snellville, GA

Great customer service n great techs. Take there time to answer all my questions

3 years ago

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Verified Customer

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Mary North Las Vegas, NV

Professional repair company, timely response, knows what the problem was, good coomunicatiion

3 years ago

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Joan Maulding Bridgeton, MO

Any time I have needed to contact them they have always taken care of me right away.

3 years ago

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Martin Lopez Hot Springs National Park, AR

Very helpful and super fast in finding someone to help you out with any problems

3 years ago

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DAM Olive Branch, MS

They use companies that are not reputable on some items. They need to really check out the companies that they send to your home.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 15th, 2021

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Verified Customer

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gelsomina Bonacorso Yorktown Heights, NY

30 days for a gift card for a washing machine is absurdity/lunacy. Cant wait to leave choice and tell everyone i know and discourage anyone to get Choice. would never recommend ever. you guys suck to leave

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 15th, 2021

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Verified Customer

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Beth Bee Florence, AL

They have made it easier for getting something fixed in a timely manner with less expense on me

3 years ago

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John majors Ventress, LA

They stayed in touch while they searched for a tech in our area to check our problem

3 years ago

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Lisa Riggs Gresham, OR

Choice did not find a repair person so I had to myself. And then I had to cover the 400 dollar expense and have had to really work on getting Choice to see

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 15th, 2021

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Verified Customer

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Kathy Humphrey Chippewa Lake, OH

Everyone I was in contact with was very pleasant and professional and they handled my claim well.

3 years ago

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James Swinkin Bayport, NY

On my most recent claim (2nd claim), my vendor was excellent and Choice Home covered the issue with my broken system.

3 years ago

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Verified Customer

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jan keith

Not helpful with problems with gift card over 30 day to get an 1.egiftcard

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 15th, 2021

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Verified Customer

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Janice Chipman Lawrenceburg, IN

I had to have them replace my water heater and I was very satisfied with the service.

3 years ago Edited January 10, 2024

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Verified Customer

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Gary Spizzirri Charlotte, NC

The technicians that were sent out were very good, they fix the problem without replacing anything

3 years ago

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Tanisa scippio Jacksonville, FL

They have great contractors to provide you the service you need when you need it

3 years ago

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Nancy Waynesville, NC

Did not cover items as stated in policy even after the 30 day waiting period. Got into a shouting match with a case manager who kept talking me in circles. Horrible and total waste of money if buying an existing home!!!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 15th, 2021

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Verified Customer

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Robert Canady Indianapolis, IN

Service has been timely (minimal time scheduling & repairing); quality of work done has been good.

3 years ago

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Steven Cordova, TN

Because they do not replace the item that is broken they try to settle with you at a lower price and then it takes money out of your pocket to replace that item

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 15th, 2021

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Verified Customer

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Errol Trent Ross Chicago, IL

Great customer service!!!! Very professional, super nice just over all great service.

3 years ago

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Imtiyaz Mavani Carrollton, TX

When you call , they talk good than after signing the contract there change, they don’t care for customer I was with American home shield but I made mistake switch to choice. Very big mistake. Before careful. Good luck

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Sep. 14th, 2021

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Verified Customer

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Cecilia Faucette-Ray Mebane, NC

Because when I called for help with my washer they had someone there the next day.

3 years ago

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Betty Mangum Fleming Island, FL

I called for an electrician and the man they sent fixed everything and was pleasant to work with.

3 years ago

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Johnny Walter Phoenix, AZ

Prompt service and friendly workers that get back to you quickly after you fill out a ticket

3 years ago

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Mary Basta Las Vegas, NV

1 Claim employee was rude and hung up on my wife. (Tanesha?) She was talking so fast that could not understand her name.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 14th, 2021

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Verified Customer

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Jessica Washington Lansing, IL

the serviceman was on time, and very knowable of the problem. He took care of it very quickly.

3 years ago

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Donny Wiley Edmond, OK

CHW was always quick to handle my claims and I had several over the past 3 years. Very good company.

3 years ago

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Csseiro Vernon, NJ

Good repair, took a couple of calls to find technician . All done and completed very well.

3 years ago Edited January 10, 2024

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Ariam Frezghi Chapel Hill, NC

I had a bad experience with a claim. I was assigned and case manager and she never picks up or responds to my email. The opening date she has on her calandra is 2 weeks from now and I need my bathroom fixed ASAP.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 14th, 2021

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Carolyn Green Ellenwood, GA

I rate them that way, because when I filed my first claim, I had to go through hell and high water and threaten to sue before that would repair my refrigerator.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Sep. 14th, 2021

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Verified Customer

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Linda Jett Miccosukee Cpo, FL

They are there when you need them; they are kind, and prompt in their dealings with the customers.

3 years ago

Choice Home Warranty Reviews