Choice Home Warranty: Read 42,087 User Reviews From Real Homeowners

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Anonymous Fort Pierce, FL

They’re pretty accurate. They only covered half the price for the washing machine to be replaced.

3 years ago

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Richard Wichita, KS

The service they provide is not adequate. It did not go well when we tried to fix our fridge. They opted to replace it and I was without a fridge for about two weeks. I need to use something different.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 16th, 2021

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Verified Customer

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C Harris Kernersville, NC

Excellent response time when my claims are placed with customer service representatives.

3 years ago

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Cynthia Boucher Michigan City, IN

I needed service on my A.C unit. It was fixed promptly. I'm happy with Choice Home Warranty.

3 years ago

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Dee Tee

Technician was on time very helpful very courteous, extremely knowledgeable. Thank you.

3 years ago Edited January 10, 2024

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Glen Kuehn Yuma, AZ

Lack of service in a timely manner. When you have to wait 10 days or longer for service, not a good company. Never received service in temperatures to exceed 110 degree or more.rs

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 11th, 2021

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Verified Customer

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Harlan Hall

I got a response from Choice very quickly and the repair company was set up as quickly.

3 years ago Edited September 13, 2024

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Hue Vo Lewisville, TX

Because they're wanting my payment and when my AC broke they didn't want to fix I been buy warranty with them from the old house to the new house and they're never care this will be my last year with choice home

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Nov. 11th, 2021

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Verified Customer

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Kenneth Brannon Dallas, TX

The call in center has been very frustrating with multiple dropped calls. Also, the scheduling with the vendors is not collaborative.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 11th, 2021

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Verified Customer

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Kennetta Harris Belleville, IL

Quick and easy process. I started my process on line, I received an email with a appointment date.

3 years ago

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Linda Mcburneu Virginia Beach, VA

Worst customer service ever. Double charged my bank account and refused to refund my 5 months remaining on my account when I cancelled for fraudulent charges on my bank account.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 11th, 2021

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Verified Customer

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Marilyn Fryar Walterboro, SC

I have always had good experiences with Choice. Very timely setting appointments.

3 years ago

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Carrie Dobbins Fort Worth, TX

Customer service is excellent and my experience with their contractor who repair items is fantastic.

3 years ago

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Lori Williams Henderson, NV

Love this warranty company!!!! Always immediate dispatch for service need for repairs

3 years ago

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Linda Bonham, TX

Needed refrigerator icemaker repaired and it was fixed by the same day I called for repair.

3 years ago

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Ronald Marshall Fort Worth, TX

Service in a timely manner , company had repair parts on hand for my older unit

3 years ago

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Verified Customer

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Mari Carmen Sanchez-Carrera Odessa, FL

They send a technician within hours of me contacting them, and he repaired the issue.

3 years ago

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Deborah J Bixler Saint Charles, MO

They could not get plumber for almost week, so I handled the claim myself. Once I submitted bill it was handled great.

3 years ago

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Verified Customer

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Adlonia Haydel-Washington Baton Rouge, LA

We have saved so much money, whereas thousands of dollars would have been spent.

3 years ago

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jeff wingblade

My last two claims took over two weeks to be seen. Then the one claim took over three weeks to be repaired, and it was just a shower faucet

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Nov. 10th, 2021

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Verified Customer

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Heather Lexington, SC

I had to use my warranty on the 5th day in my new home. It was easy to use and painless!!

3 years ago

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Helen Knapp Kempner, TX

Slow service, inexperienced Rep, took 4 weeks to get the repair done. I was told that they would reduce monthly cost(did not happen)

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 4th, 2021

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Verified Customer

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Linda R. goldsmith

Because had no part for nearly 2 weeks . When it arrived , no one would help me schedule earlier than 9 days after 3nd visit !

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 24th, 2021

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Verified Customer

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Perry L Kilgore Palestine, TX

Their service is fast and easy. They do exactly what your contract says without hesitation.

3 years ago

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Beverly J Rogers Columbia, SC

We are very pleased with the fast, efficient service provided by Choice Home Warranty.

3 years ago

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Fozia khan Tuscaloosa, AL

Response on time and very helpful. Understand the problem and then try to solve on time

3 years ago

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THOMAS E BIRD Edgewood, MD

They took my information an didn't do due diligents to read the description before asigning the job. Then when the plumber came they then denied the coverage. Costing the plumber and myself both time and money.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 4th, 2021

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Verified Customer

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Sherry Washington Charlotte, NC

So far, they have met my needs even when a contractor didn't show after committing to the job.

3 years ago

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Susanne Carpenter Virginia Beach, VA

Not customer friendly process. I have an issue on my claim and no one has done a follow up. I am working with vendor to fix my issue.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Oct. 27th, 2021

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william e toner Brooksville, FL

it taken over a month to get any satifaction to get my freezer fixed they sceduled a repair date two days before i got the part

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Our most recent review of your claim shows that the matters pertaining have been resolved.

Oct. 27th, 2021

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Verified Customer

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Carl Glendale, AZ

Offered a joke sum of money to pay me off for a broken oven. By the time I get my gift card it will be 2 months without oven or microwave. Not worth the string me along Claim service call nonsense

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 26th, 2021

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Verified Customer

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Marvin Fishers, IN

The two time I have use Choice, it was a great experience with coordination and professionalism.

3 years ago

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Verified Customer

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Nitin Jain Short Hills, NJ

Technician told me the pay out of pocket directly to him for an OEM motor and thermostat. I paid him $260 as he mentioned that the motor you would approved won't come for 2-3 weeks and won't be a good quality OEM.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 26th, 2021

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Verified Customer

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Darrin Indianapolis, IN

Had one breakdown with clothes dryer. Excellent response time and effortless repair.

3 years ago

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Ericka Salinas New Boston, TX

Very professional, the guys came in ask me about the issues and got right to work.

3 years ago

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Verified Customer

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James Edward Gerace

Because the last claim we had Choice Home Warranty had a Vendor that was excellent.

3 years ago Edited January 10, 2024

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Verified Customer

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stephen dominic spudis Palm Coast, FL

Response time was very fast, call to report broken appliance and they were on it right away

3 years ago

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Michael Howard Spring, TX

Service was prompt and the workmanship excellent. I will definitely recommend this company.

3 years ago

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Verified Customer

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Dorothy Abingdon, MD

Prompt service but renewed my contract s month ago and still no paper work in the mail.

3 years ago

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William D Wheeler St Jacksonville, FL

Outstanding service and ackted promptly when I submitted my claim on my microwave

3 years ago

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Verified Customer

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JIm Griffen Kansas City, KS

Tech showed up on time, got the parts on order, and they came back in a few weeks to fix the issue.

3 years ago

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Matthew Jones St Louis, MO

Customer service is terrible. Most home issues are an emergency but when dealing with Choice, expect anything to be an issue for at least a week or so. No heat, AC, or electric when you need it.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 27th, 2021

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Verified Customer

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Cecil Asheboro, NC

I like their coverage. Their service is very good. The service guy did excellent work.

3 years ago

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Walter Terhune Lady Lake, FL

Their contracts rely too much on "words" and not on solving the problem. Hence, because of words or lack of words the problem may not be fixed or functional after all.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 20th, 2021

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Verified Customer

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Lavon Jones Lewisville, TX

They go over and above to help expedite things and they stay in touch with you along the way.

3 years ago

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Juan Lopez Tomball, TX

The person who went to my house does not have the minimum of knowledge and the supposed recommendations are absurd, I lost my 65 dollars for the visit. In the end the appliance keeps failing

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 20th, 2021

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Verified Customer

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Jorge A Garcia San Antonio, TX

The plumbur sent was very profesional and fixed the leak, but the approval for the work was a little slow.

3 years ago

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Pamela Torge Bradenton, FL

They are good at getting service calls scheduled but they have so many exceptions, they always find a way to not cover repairs

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Oct. 20th, 2021

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Verified Customer

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Heidrun Webb Carrollton, TX

They were Friendly, Knowledgeable, Punctual and did exactly what they said they would.

3 years ago

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Verified Customer

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Kimberley Woodard-Henry

No issues this far. Each time I needed assistance I was helped immediately.

3 years ago Edited January 10, 2024

Choice Home Warranty Reviews