Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Jake Cuaron

I have had my first claim and it went very smooth. Filing the claim was super easy on their portal and the response and scheduling the repair was also fast. The was done complete and the service was great.

1 year ago

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Melinda

It takes weeks to get someone to come and look at your appliance issue. parts need ordering after that if Choice warranty approves. You then need to schedule the repair. Choice is good about covering it just takes weeks which most of us can not wait for. It took about a month to address my issue. and received a check a month later which didn't cover a third of replacement cost.

1 year ago

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John brockhaus

Ease of filing a claim. Very quick response acknowledging that the claim had been filed. Appointment for the repair was scheduled quickly and repair made within 2 days of filing the claim

1 year ago

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Anabel Viernas

CHW is the best. I filed a claim on line & I received a quick respond right away. They gave an appointment regarding the issue of my home. The service technician was so knowledgeable & impressive. CHW is highly recommended

1 year ago

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Gary

Every experience we’ve had has been horrible. We’ve been without an air conditioner going on 6 weeks now in 90 plus degree weather with elderly people in the house. Called over 15 times to help expedite to no avail. Given the run around on part approval , Original technician they assigned quit the job because they wouldn’t approve the cost he submitted to make the necessary repairs. As of today it has burned reassigned and still has not been fixed. They also took over 3 months to for the board issue on our dishwasher. Not impressed with the service we received to date. When you call in for assistance all you get is a run around. Will be looking for a new warranty company when our policy expires. Buyers beware!

1 year ago

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Donna

My A/C died, Choice home warranty had me set up with a technician. The technician was outstanding. I paid my deductible and am very happy with Choice Home Warranty and the claim process.

1 year ago

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William

Choice provides terrific feedback and organization of all claims, It tries to make the process run smoothly. Occasionally the outside "technitions" it finds to perform the needed work may not be the very best but Choice always tries to make it work.

1 year ago

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Robert

The service guy was pleasant and somewhat knowledgeable. He tried to convince me that using a 12-foot snake was as good as a Roto-Rooter cutter for cleaning my drain of tree roots. The problem is still partially there as the toilet and shower drain better but are still slower that 6 months ago.

1 year ago

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Kathleen

My first claim with my microwave was satisfactory. However I tried to reach a representative yesterday with a question about what “electrical” covers. I have a wiring problem in my condo where vanity, lights and closet, lights and laundry room lights go on and off, especially when using another household appliance such as the washing machine. I tried five times on your automated system to say electrical and could never get through, no matter what I said. I did leave a callback number and never heard from anyone.

1 year ago

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Kevin B

Buyer beware of limitations, and contract is vague. Appliances are NEVER replaced, they offer you a.gift card in lieu of their "cost" to replace, which is a fictional database of what a.like kind product would cost them to replace. In my instance, the initially offered me $329 to "replace" a ge wall oven. I work in construction and buy wholesale appliances all the time. There is simply not a way to purchase a wall oven for $329 any where. After 3 phone calls, and going on 3 weeks, I finally agreed to settle for $1012. But the actual e-gift card may take another month or more to arrive. It is clear after discussing my claim that they are focused on paying the bare minimum for a claim, no matter how long you have been a customer, how much you've paid in premiums, and how few claims have ever been made. Also, it will commonly take 2-3 days to get an appointment for a service call, which is normally another 2-3 weeks out. Do not believe the 24-7 hype. It is a flat out lie.

1 year ago

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A. F

At first, I had reservations on how Choice home warranty handles claims, but so far, I've been happy with the outcome. The technicians were great. The issues I had with my washer and plumbing are resolved and we are very pleased with Choice home warranty.

1 year ago

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Jerome

On the first visit the problem was miss diagnosed. Said the washer was fine. We called back later with the same problem. He said we needed a control panel. 17 days later the problem was solved.

1 year ago

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Elizabeth Burrelle Fowler

My only complaint is It takes too long to get a service person to come out to my location from your warranty company. The service man you most recently sent, when one finally came, was great and did the work on my A/C system quickly and efficiently

1 year ago

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Mohammad

Hello, My refrigerator warming up and in process of troubleshooting 3 times. he door latch was ordered by Choice Warranty company and received the wrong one but now Home warranty saying it is not covered. Well way was it cover the first time and I received the wrong part. The refrigerator still having problem and waiting for to be fix as scheduled for tomorrow.

1 year ago

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GREGORY HOFFMAN

Its worth it because I am getting too old to repair the stuff myself...denied claims are frustrating though. I claimed a leaking outside faucet and it was approved and repaired, another claim with the exact same type pf faucet (laundry area) was denied. Overall though I am please with the service.

1 year ago

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Thurston Jones

Again I didn't need service. It was a false alarm. I called and canceled appointment. You keep sending service survey. You all did well on contacting me. But no service was done.

1 year ago Edited July 16, 2024

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Erwin Lopez

I have been with this company for years I have had some claim one for my AC another for my dryer machine this claims were Ok not really satisfied with the final results, but still ok, I Just had one for my washing machine and really disappointed they always want to replace they do not fix and want to offer almost nothing, $349 and I paid $75 of deductible, so at the end I am getting $274 so it will be more than impossible for me to renew.

1 year ago

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Lynn

website is so easy to use to report a problem and arrange a service call for repair. Theh program does exactly as promised and sends service companies to repair every problem for just the $65 fee as detailed.

1 year ago

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PASSION 4FORLAW2

I have been with Choice for about two years. The response to my claim was great but in my case waiting for a technician was not so great. My refrigerator was on the blink and by the time the technician appt time it was completely out. It’s going on week two… waiting for parts now. Otherwise, the technician I have is professional and diagnosed the problem in no time.

1 year ago

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Janet

They did an excellent job with getting somebody to service our air condition. They did save us money on the repair.,but I didn’t know I had to buy the guy the minute he screwed the last screw. I’m glad I had the contract

1 year ago

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Joe Correa San Antonio, TX

1 year ago

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Joyce

I just joined yesterday. I was with another company who were WAY more expensive and had less coverage Phil M was professional, knowledgeable, and very personable. I look forward to a long and equitable relationship!

1 year ago

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georgia brooks Oklahoma City, OK

I was emailed one price and when I paid I was charged a different amount even my service calls will be more than what the email said. I did call them and spoke with the gentleman ‘Melvin Q’ that sent me the quote, he was not interested in what I had to say about being over charged. Mr.Q was too busy trying to up charge me to a 3 1/2 year warranty.

1 year ago

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Srikanth Natarajan Portland, OR

Overall service is good, but sometimes it’s like pulling teeth to get them to acknowledge sometimes fixing one root cause will fix multiple symptoms. It seems like they want to collect multiple visit fees vs getting it done right one time.

1 year ago

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Susan Bremner Montague, CA

This is the 2nd time I’ve had to use my warranty plan. So far with my two different repairs they’ve had someone out within 3 days of receiving my claim and arrived on schedule and repaire done same day.

1 year ago

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LUPE P RAMIREZ El Paso, TX

Milan was Great she was very informative and even went as far as telling that she would leave me her number and ext on my copies that she was going to email me. I had asked about a certain plumbing company here in el paso tx and that's when she told me she would leave me her name number and ext. But I don't see that information anywhere. So that's why I rate it a 3. I think it's because I could not afford the vip price.

1 year ago

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ELLIS JOHNSON Markham, IL

The response was very fast and your technician was at my house within 30 minutes. My garage door springs were replaced within an hour. I was amazed with the quick response and service. Outstanding!!

1 year ago

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Fredrick Turner Dallas, TX

everything is fixed now. took the plumber a couple days on late night repair, so he returned the next day with new parts. good customer service and all was done well. Thank you.

1 year ago

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Dale Dietz

Service for my heat pump was scheduled. Tech came out as scheduled. Said my system was low on Freon. Didn't have the equipment with him to check for a leak. New A coíl was installed last March and system was fúlly charged . I had the system inspected in January and was told system was operating properly. Tech said he was unable to get in touch with CHW to get approval for any repairs. I paid my service charge and my system is still in the same condition as before. A waste of my money.

1 year ago

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Jackson

I like this company because I had a problem with my refrigerator and I called them for solution I mediatly I was helped. Because they sent a technician to repair the refrigerator. And now am very satisfied.

1 year ago

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Don Baughn Ventura, CA

We have utilized the services of Choice Home Warranty three times in the last year. The first time was for electrical issues and we STILL have outlets that don’t function properly. The next time was for a plumbing issue that involved our water softener and it was resolved. However, a week ago we called for a plumber to unclog a complete stoppage in our kitchen sink. The plumber arrived five days later and was unable to unclog the sink. Our issue is still not resolved and, because an email from Choice Home Warranty basically said that this is the “best we can do” we are having to call another plumber today to resolve the problem. I would not recommend this company.

1 year ago

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A Todd Freeman

Not happy with “Choice” sending repair person. After 6 days and they couldn’t find anyone they told me to find someone and they would reimburse. The cost was $160 for diagnostic. Now they say they dont pay for diagnostic if we use our own. If they found someone they would have to pay them. They gave us no choice but to find someone to come out.

1 year ago

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Jaclyn McDonald Hurst, TX

First off I'm losing water by the hr while all this goes on for a month. Initially choice sends out this extremely incompetent supposed plumber that doesn't even go under the house to see the leaks. I complain enough to get a second opinion. Which were competent but slow on reporting back to choice. Then choice declines the claim all because they mentioned something outside the house. Even so they should cover what is inside the house! So furious about this whole ordeal. Dealing with this a month and just end up screwed. What do I have warranty for again!? The right thing for you to do is still cover the house and not the outside. Whether it means a new quote from the plumber or whatever. This isn't right

1 year ago

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Carla Cox Reynoldsburg, OH

I liked the quick response when a claim is completed online. I did not like fact that I was given an additional charge for a repair when it was indicated on the way that it was covered. Although the cist was minimal it should be clearly indicated in the contract. Overall for the most part it is worth having in the end.

1 year ago

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Astrid Monroe, NC

It took forever to get the part I need for my hot water heater, but they kept the comminication open and kept me informed about the status of my part, so TOMORROW they will finally finish and I'll have hot water again!!!

1 year ago

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David Dewberry Burleson, TX

I like the reliability of Choice Home Warranty. They have been great to work with, I have never had a claim denied, and they always use good quality replacement parts when needed.

1 year ago

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Richard Luft Montgomery, TX

Appointment was easy to place. Response was made within4hours & service was provided in 2 days. Service tech arrived & new garbage disposal was installed immediately. Could not have asked for more

1 year ago

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Sean Hamilton Tuxedo Park, NY

Communication is poor, when I call to speak with a representative at the number given I get an automated response to go online and send a message and wait for a response, I’m still waiting…. In order to speak to a customer service representative, I had to call the representative I brought my policy from to transfer my call. I’ve also had other issues with parts being ordered, but not shipped and not being told anything…..poor communication is main issue. Thank you.

1 year ago

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Susan D The Colony, TX

The technician was very thorough in trying to fix my refrigerator but it ended up needing a part. He put everything back in place and cleaned up well before leaving. I would recommend him anytime!

1 year ago

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Ellen Lartz Rochester, NY

Got a message via my Gmail account and requested a free quote for the company to provide me with a Home Warranty plan. Monthly payment was low, with only a 30 day waiting period.

1 year ago

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roseanne morano Greensboro, NC

This plumber, Arthur S, was very knowledgeable and did an excellent job with a leaking pipe. I am satisfied with the job he did and would recommend him for your plumbing needs.

1 year ago

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Jeremiah Brown Atlanta, GA

The wait time for service call was too long. Four day wait is a long time without heat. The technician was efficient and knowledgeable. The company responded to all my calls in a timely manner. Even offered to come a day earlier.

1 year ago

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Betty perkins

The professional services that were explained in detail was very informative and they offered a wonderful deal for seniors Very impressed that Michael answered the phone and I was not on hold.

1 year ago

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Rebecca C Warren Georgetown, KY

The price we pay per month in nominal & so worth it!! And, it was cheaper than all the other companies we priced. Thank you for the comfort you provide Choice Home Warranty!

2 years ago

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Pamila Preacely

Kevin cam wout on the 6th of February sis an awesome job.im thank you and please to work with Choice home warranty. very fast response and coming out performing satisfied work.

2 years ago

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Misha

Beginning with their clunky and cumbersome claims portal, to their automated claims assignation system, to the length of time and number of messages and micromanaging required to get anything done…and then to finally have a service provider assigned, but one who did not show up and failed to communicate, and then to have that same provider reassigned even after reporting the situation; and meanwhile, my initial claim was over a week ago and I am suffering at home; and then they only cover a fraction of the replacement cost…. In my experience, each of my claims have had something go wrong, and in every necessary communication one is directed to communicate through that clumsy claims portal where it feels like calls of distress fall into a black hole.

2 years ago

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DarleneJ Pound

Wilson O was professional, efficient and friendly. He pinpointed the problem immediately and made the correction quickly. I would highly recommend this individual to anyone with an electrical issue.

2 years ago

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Derik Scudder Boise, ID

After submitting my claim for a broken furnace on Friday morning, I waited two days (until Sunday) for Choice to provide any communication about a scheduled repair. My house was under 50 degrees. I called multiple times for service and was provided very little. Ultimately the technician was great, but sitting in a freezing house for multiple days was not.

2 years ago

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Anthony Matas Geneva, IL

A+++. Great communication, responsive + competitive plans and rates! Representative, John R - very professional! (New customer) Previous home warranty - customer of AHS, 2/2018 thru 2/2024.

2 years ago

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Rekeying new house Port Richey, FL

Dorna was very friendly and went above and beyond in rekeying my house. She explained everything she was doing and even changed the garage door keypad and clickers. I was quite impressed.

2 years ago

Choice Home Warranty Reviews