Choice Home Warranty: Read 42,087 User Reviews From Real Homeowners

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Verified Customer

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NATHANIEL WILSON JR Shreveport, LA

I HAD A FRIDGE PROBLEM.THEY SENT A FIRST AND SECOND TECHNICIAN,UNTIL THEY GOT IT FIXED.

2 years ago

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Ron Kratz Paterson, NJ

Not covering my claims. Been denied on more than one claim and took extreme work to get one thing covered that should have not taken that much effort.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jan. 11th, 2022

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Verified Customer

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joe allen Hendersonville, TN

Immediate response, timely technician schedule, professional evaluation of problem

2 years ago

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B Whitfield Catonsville, MD

Choice Home Warranty found a company to come out to address my problem a lot faster than I thought they would.

2 years ago

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Robert Katz Clear Brook, VA

No control over providing repair dates. It seems like when a provider accepts request which could be from hours to days.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 11th, 2022

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Verified Customer

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Ana Houston, TX

Efficient, professional, took care of my situation quickly. Southwest Pool and Spa was phenomenal.

2 years ago

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Dana Everett Sherwood, OR

Speedy service, quick response time and easy to approve our request from vendor.

2 years ago

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Linda Fleming Charlotte, NC

Very affordable, excellent appointment scheduling, professional service excellent!

2 years ago

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Kathleen Haas Trenton, OH

Your customer service person did not do anything when I told her of a problem after my dryer had been "fixed"

2 years ago

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Louis Walker Rockford, IL

Fast and accurate and to the point. Also did not like the fact that they gave me half the value of my dryer

2 years ago

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zhi zhi ma Houston, TX

Case manger need to be more professional and need field sit experience. There are no any chances to get the appeal case approved. l case

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 30th, 2021

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Myra Alabaster, AL

The replacement key option was great. But the person for heating service did not leave any paper work identify results.

2 years ago

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Rosemary Anderson Shreveport, LA

Excellent service. Technicians are knowledgeable and care about the service they provide.

2 years ago

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Sheryl Vance

When I had a problem 2 months ago the contractor didn't fix the problem and he suppose to come back to work on it and never came back poor service

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 30th, 2021

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Verified Customer

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Soom Chandrika Chattanooga, TN

Lisa R customer service skills are phenomenal. Lisa is efficient with great business ethics.

2 years ago

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Zohra perry Naples, FL

I love the way they respond but I am not happy with the service provider in Naples fl

2 years ago

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Anthony Brockman Fond Du Lac, WI

They are quick to respond to problems that you have and I are loyal workers to fix the problem

2 years ago

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Johanne beebe Tucson, AZ

Took too long to find problem in the kitchen. People that were sent we're incapable of finding the problem.

2 years ago

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Elda Mae Bunny Johnston Swanville, MN

The repair man was very polite and the service was always at the tme he said he was coming

2 years ago

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C A. Price Birmingham, AL

My first claim and I had an awful experience! Choice approved a claim with a contractor and then he flaked on us and didn't come back to do the work, then a new contractor came out and they denied the same claim.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 21st, 2021

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Verified Customer

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James Newell Goldsboro, NC

Very fast and dependable service! Never know when things can go wrong and Choice has always been there for me!

2 years ago

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Steve Helton

We had a electrical problem and they sent somebody out to look at it and said they couldn't figure it out and he did everything that I did before he got here but in any event they turned it down and declined me.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 3rd, 2022

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Verified Customer

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Valerie Smith San Antonio, TX

they can NEVER get me a technician immediately when needed -2-7 days minimum as a rule. I paid out more to get my own repair people in a timely manner than I paid for this worthless warranty

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 21st, 2021

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Verified Customer

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Karin D Altman Myrtle Beach, SC

Very quick service when our garage door went out. The service was scheduled the same day.

2 years ago

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Vamsi Krishna Parepalli Coppell, TX

Good and on time service. Nohickups. Within 48 hours of ser ice request, service was done.

2 years ago

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Daniel & Barbara Palmeri Baldwin, NY

representatives are polite and efficient, response time is timely, contractors are professional and respectful

2 years ago

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Audrey Houston, TX

The repair guy did not have all the things that was needed to fixed the dryer. He had to leave and come back.

2 years ago

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James Powell Simpsonville, SC

CHW is generally responsive to our needs. No complaints. Especially attentive to calls.

2 years ago

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Lyn Shade Hoschton, GA

Assist with providing timely, professional and knowledgeable, individuals who provide the best services to customers

2 years ago

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ThAnh Le Las Vegas, NV

Not finish to fix the dry I called 2 times make 2 claim at same stuff then have to paid 150$ for nothing Don't trust them any moo

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 21st, 2021

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Verified Customer

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Carlin Belleview, FL

It was hard to Communicate because it is a rental property. But once the appointment got made it was taken care of.

2 years ago

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Jack Grove City, OH

Excellent assistance and easy to use. All repairs were corrected in a quick manner.

2 years ago

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Jeannette y Brown Edgewood, MD

while sent service tech promptly, when replacement was warranted, was no informed installation was not included and had to be paid by insured

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 21st, 2021

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Verified Customer

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Adelene Jonesboro, GA

Choice's staff is attentive and accurate and professional. They came through for us.

2 years ago

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William Durham, NC

I'm completely satisfied. The serviceman was very helpful and accommodating. It was very efficient.

2 years ago

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Delores Joliet, IL

They're fair. They came out when you call quickly. It did take a while to get the part.

2 years ago

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Joy Chicago, IL

They respond quickly. People came out really quickly and they are able to help me with my issue.

2 years ago

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Robert Southampton, PA

I like that you can put a claim in on online. I've only used them twice and second time was lot easier than first.

2 years ago

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Anonymous Wilmington, DE

They just don't do what they offer and they are not customer service oriented the whole company is bad. The serviceman fixed the outlet but did it incorrectly so he had to come back to fix it.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 16th, 2021

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Verified Customer

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Carla Fort Lauderdale, FL

Good service. My AC broke It took like two days to fix. Very good customer service.

2 years ago

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Verified Customer

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Judy Tucson, AZ

We had an issue and the gentleman worked with us very good. I would like to see them have quicker response times for repairs.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

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Verified Customer

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Kathy / Hector Ogden, UT

The person that helped me when I called with a clogged drain was efficient and very fast.

2 years ago

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Janice Tyler, TX

Three weeks ago my dryer broke and they never got to it. I've been without a dryer for three weeks. I am very upset. They are not following through with their contract. I do not want to continue with this.

2 years ago

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Verified Customer

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Shirley Cordova, TN

They were very timely getting me the service for the kitchen. A friend recommended them to me.

2 years ago

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Janet Harris

Even though my problem was not covered under my contract‚Ä¶everyone was very helpful and kind

2 years ago

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Sara Bonnett Harold, FL

CHW is prompt to respond to my requests for service. The companies they send have provided the requested technicians.

2 years ago

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Dave Woodman Little Rock, AR

Prompt response, excellent tech, Choice also covered call- back for related services.

2 years ago

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Qui K Nguyen Converse, TX

They've always been good to me. And the service call prices are absolutely so affordable.

2 years ago

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Stuart Mooresville, NC

I placed a service request Thursday morning and could not get a repair person until Monday for a refrigerator that wasn't working.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 16th, 2021

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Verified Customer

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Paul May Plano, TX

Efficient, prompt and fair! They respond quickly and get repair people out quickly.

2 years ago

Choice Home Warranty Reviews