Choice Home Warranty: Read 46,166 User Reviews From Real Homeowners

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Mike McGinn

Pipes were backing up w hen washing machine was draining. Tech finally broke thru the clog but he told me it was a temporary fix needed scoped. CHW at first told me the additional scope and repair was covered. Talked to the Tech I was told to call. Initially we talked and then he would not return calls. Emailed CHW again and then was told it was not covered. That has been my experience.

3 years ago

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JJ Arida Apache Junction, AZ

They were helpful explaining! They told me about the great deals I could take advantage and my savings, but you know the BEST part! He was helpful but not pushy! He just showed me my advantages and savings. Good Job!

3 years ago

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Greg Fort Lauderdale, FL

Very fast and professional respond to the claims. Technician Cesar was very accommodating and repaired the the dryer fast even though should order parts and come a second time.

3 years ago

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Adirondack Guy Clermont, FL

Had a problem with our air conditioning and Choice Home Warranty immediately dispatched a technician to repair the problem. He fixed the problem in under a half hour and we had our central air back on….a life saver!

3 years ago

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Michael Chavis Ashburn, VA

Corey was very professional, He was able to diagnose the cause of the outage and had to track down a few different problems and the reason the RFI breaker tripped and would not reset. He was very knowledgeable

3 years ago

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Joe X Johnson City, TN

The service tech was on time, performed the work required, keeping us informed the entire time and left the area as he found it (cleaned up after his work was performed). The tech was friendly, courteous and knowledgeable.

3 years ago

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Otis Avworo San Antonio, TX

Choice always works to get a technician to my house in the fastest way. It’s easy to make a claim online and they begin working on it immediately. It takes the hassle out of finding a repair main.

3 years ago

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Art Smith Dacula, GA

Choice is very reliable, trust worthy, very easy to communicate with and quick to respond to your problems. I've tried others and without mentioning their names...I can honestly say that CHOICE is second to none!

3 years ago

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Youngbloodkc Marshall, MN

Extremely knowledgeable and friendly. Easy to talk to and took the time to answer my many questions. Hopefully I never have to use this coverage but if I do I feel confident it will be handled and done right. Thanks

3 years ago

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Pam Wilson

The technicians you have sent have mostly been highly competent, respectful, and timely. When a technician didn't come, you reassigned the job. Unfortunately, your hold time is excessive which makes resolving issues difficult.

3 years ago

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John Eschemuller Haymarket, VA

A K Home Repairs came as scheduled, were very professional, diagnosed the problem and had the parts to repair the defective shower control valve. He was very courteous, competent, and knowledgeable.

3 years ago Edited June 23, 2022

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Ruth Aspinall New York, NY

I had a claim in to repair my electric double oven. The repair man came in and it too multiple calls to Buget repairs and to CHW to get an answer on the repair. Final CHW sent me an email to settle for approx $300 e-card from Lowes. I refuse to settle and sent a text to speak with a claim rep. I got an email a few days later, which I answered to call me in person. After several weeks I called and an appointment was set for another week. The claim rep called on the appointed time and after taking pictures of the appliance they determined that they will give me $700 for the oven. I was offered before Pennies and now offered nickles. I ask the Rep to tell me what are they using to base the replacement cost, she cannot disclose that information. I also had a heating valve issue in the winter and the vendor again took several weeks and phone call with excuses to have that repaired too.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 29th, 2022

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Alicia Johnson Louisville, KY

Easy to request service through the website, user friendly system, excellent customer service from representative that called me to set service appointment, and everything went very smoothly.

3 years ago

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Allen Hollingsworth Richmond, VA

The company has been very responsive and quick to send out a technician. We have had every claim addressed. My only issue is the companies sent to do the work are small, unknown businesses. We have also had a continuing electrical issue that has yet to have been resolved.

3 years ago

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Gwen Stroud Baltimore, MD

J&J Electrical - sent by Choice - did a great job. I would request them for my Electrical repairs. DO "NOT" SEND OSAM Electrical to my house again. Contractor was unprofessional and did not complete the job and did not return my calls.

3 years ago

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Dixie Hawkins East Saint Louis, IL

It seems when I need them they don't help out. Always some tiny techancality to get out of paying for a repair. I hate the policy they have of the technician having to email their diagnois BEFORE they will authorize the work to be done. No one has time for this. No one wants to work with warranty companied due to slow payment to the company. It saddens me when my copay keeps gping up. It started st $49 in 2015. Now it's up to $85. My preium went from $29 a mon to over $60 a mon. I won't recommend them. Too much red tape to go through. Frustrating trying to reach them by phone, email or their portal.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 23rd, 2022

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Anthony Di Pietro Ocean City, MD

The technicians are always excellent. For this most recent claim the technician was able to be there in 3 days which was very good. The previous claim for the refrigerator which was more telling me Chuck almost 2 weeks.

3 years ago

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Kevin Magnolia, TX

Happy with effort to get new vendor when 1st didn't show and accelerate their arrival date. 2nd vendor was great! Not happy with 1st vendor who did not come and was rude. Additionally, when called Choice on weekend due to no show and was hung up on 3 time when starting to explain issue. Talked with supervisor the next day who showed no concern we were upset and seemed put out to take my call.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 15th, 2022

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Laura Rockwall, TX

This was the best experience we have had with Choice so far. Had had several claims over the past couple of years and have not always be pleased but this time was very pleased. Choice replied to us and made an appointment immediately. The company they sent was professional, competent and polite.

3 years ago

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Becky Alvarado Rio Rancho, NM

Luke the sales person very responsive and accommodating The service, dispatch departments don't communicate well and unfortunately seem to have no authority in the service management area. Company doesn't correspond well with Contract teams that provide the work Technicians continue to insist not covered and try to get customer to agree to pay (unprofessional). I have 5 homes with CHW and 3 are on a 6 year plan but if I keep having issue I might change to another as i came to CHW from another due to these issues. This program should not be so cumbersome for the customer

3 years ago Edited January 10, 2024

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Jenny Roman McKinney, TX

It was so easy to get a new plan for coverage on my home. Less than 5 minutes and I now have the peace of mind that we won't have any huge out of pocket surprises on our aging home.

3 years ago

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Kathy Hernandez Naples, FL

Aaron S was awesome! I had questions and he was able to quickly answer them so that I completely understood. I will definitely recommend Choice Home Warranty to family and friends.

3 years ago

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Linda Kozak Houston, TX

Quick response, Peter was great in fixing my pipe that was spraying water. I was skeptical at first, due to a bad experience with another company, but Peter showed me the problem and did the repair quickly.

3 years ago

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Y Hood Hyattsville, MD

The set up for this was excellent. I hope when it’s time to use the service, it will be as efficient as enrolling. The agent/specialist was very pleasant and gave me the best plan.

3 years ago

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Sandra Lazinsky Wilmington, NC

I put in a service call on-line for air condition not working. A couple of hours later, I was able to communicate to Choice that my system was working. It was very easy to schedule and cancel on the website.

3 years ago

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Tammy Clark

Unfortunely CHW have been difficult to deal with, not completely truthful when I bought policy. I get very fustrated when I call and no one speaks english or understands English in the claims department. Have had incrediably long hold times then line just disconnects. I had to find my own technician after 48 hours because the technician CHW assigned to claim said he was to far away to come. The one I found told me he has done work for CHW before so I don't understand why he was not contacted.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 9th, 2022

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Chastain Smith Crofton, MD

Well solely based on this experience...submitted claim Friday night on a holiday weekend. Wasn't expecting anyone to come right away and they didn't. Technician came out on Memorial Day, took pictures and submitted info to Choice. Contacted Choice today at noon and was told still being reviewed and I'd know within 4 hrs. Never heard anything. Spoke to someone at 5:50 pm saying I'll hear something within 4 hrs, six hours after I was last told that. It's 9:08 pm and I have not heard anything. I hope I'll hear more tomorrow or I will move on and cancel my home warranty because what's the point if you can't get a quick turnaround.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2022

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Jeanne Forest, VA

I just signed up with Choice so I haven’t had to use the service yet. The representative on the phone was so helpful and answered all my questions friendly and professionally!

3 years ago

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Forever home Weslaco, TX

I have requested for a work order for different appliances or clogged sinks or shower and they have responded in a timely manner. I have done this via phone and online and the response has been amazing.

3 years ago Edited January 10, 2024

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Constance Vetrano Jupiter, FL

I am happy that I have a plan that I can call when I have a problem with my house. Choice Home Warranty is professional and courteous I would not be able to maintain my home without Choice Home Warranty.

3 years ago

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Annette Patterson Panama City, FL

I have been a customer for 4 years. I have used the warranty on several appliances. For the most part, my experience was good. Until I most recently needed repairs to my washer. The warranty company sent a technician, the technician said the washer could be repaired. However Choice's decision was to offer a Lowe's e gift . The amount would never cover the full cost of a new washer at Lowe's. I was very disappointed. I decided to take the offer because I had no other option offered. Then I find out the "E" gift card would take 30 days to receive!!!! So that's a total of 7 weeks without a washer . 7 weeks of paying for the laundromat. My experience has me considering a different option. Choice did not meet my expectations as I am still waiting for my gift card and will still need to ce out of the pocket.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 9th, 2022

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Deuce Spurlock Madison, AL

It was graduation week for my son and family was coming into town. Why did my refrigerator have to break down on me at that time? Called customer service and they settled the refrigerator claim within 24 hrs of receivingthe technician notes. LOVE IT!! I had time to order me a new refrigerator before family arrived.

3 years ago

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Larry A. Nowell Dothan, AL

Had trouble talking rep. due to accent. My trouble was a smoking ceiling fan . But had to teck. over 50 miles to say yes it was burned up. I went and bought one before the teck. got here, so he was able to install it while he here. I haven't Been for it yet. The teck. was very nice and did a very good job.

3 years ago Edited May 31, 2022

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Sareva Justice Charlotte, NC

Courteous gentleman. Gave detailed offers with incentatives. Different payment options with senior discounts. Surprised called on weekends but whatever works for the sales. Made me comfortable in getting started

3 years ago

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Debbie Zerner Ocean View, DE

The experience was not good at all and it was our first time using our 3 year plan. First a technician couldn't be found for our problem. Then you found one and scheduled service. We waited all day to find out first that you didn't send a work order and then the technician refused to come. That was after being on the phone at least 6 times with CHW and the technician. Then you asked me to get my own technician which I declined. I am paying you to do that. Finally after a few weeks total you found a good technician and the problem was repaired. The second technician was sexcellent! CHW however not so much! Wondering if I made a horrible mistake. I had a home warranty in MD and never had these issues!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 27th, 2022

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Marketia Head-Green Dallas, TX

My claims are generally processed quickly. If a mistake is made in sending the wrong type of contractor/service company, they quickly rectify the situation at no additional cost to me. I only pay the service fee one time.

3 years ago

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Jsnet Walker Bridgeton, NJ

After purchasing our contact with Choice Home Warranty, I explained to representative that I would believe all he explained to us if I ever had to use them and just pay service call. We’ll, I’m eating my words.

3 years ago

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Steve Marshall Madisonville, KY

CHOICE HOME WARRANTY has responded in a timely manner and with professional help on all occasions when required. They have been a good investment in home repairs and will follow thur until the job is completed.

3 years ago

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Renee Vessels Melbourne, FL

The customer service was nice but not very knowledgeable of the benefits or that a walk-in tub for the disabled is a in house bathroom tub. But she finally understood and was able to assist me in entering my claim

3 years ago

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Leticia Myers Las Vegas, NV

I had my first claim last weekend, I filled a claim and they responded right away, by Monday morning I had a repairman in my house and he took care of the problem, thank you for taking care of me in such short notice.

3 years ago

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Lori Knowles Lillington, NC

Waited till after service was performed to respond. Entire process was user friendly, response immediate and follow through with contractor sent perfect! Could not ask for more

3 years ago

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Sandi Potts-Copus Harvey, LA

They gave prompt respone to my service needs. However, providing me with an ecertificate sometime within 30 days is not the prompt solution I was looking for to replacing my washer. That is a long time to wait to replace a washer

3 years ago

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Mel Pensacola, FL

After I had called a out of network vendor for A/C repair 5/20 at nite who arrives 2hrs After my call,I then called CHW I was told that there would be no reimbursement for the a/c work, I then was asked if I wanted to place a new order which I did for ceiling fan repair I've yet to hear from anyone in regards to ceiling fan repair ,in the future I would prefer to speak with someone who speaks better English as it was difficult to understand the person I spoke to.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 25th, 2022

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Joan latham Sparks, NV

choice warranty was easy to use and I got very fast service. The technician was able to fix the problem the next day. He made a special trip so I could have the use of my toilet. Brad was great and personable

3 years ago

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Bill Albuquerque, NM

On this occasion, everything worked out great. On my first occasion, nobody responded to my problem. This time the entire problem was resolved in one day. This the 5 star rating. Will use again.

3 years ago

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Irma Pastrana Houston, TX

I have three homes covered by Choice. On one of them I have had a good experience. Not so much on the others. I upgraded to have the well covered and when we tried to use it, the tech was very irresponsible on timing and less knowledgeable than expected. He adv the problem was not covered and left, we ended up having to call a company and paying out of pocket. Other thing that I dislike the most is the sales person, who says he has worked there since 2009, was very arrogant, not polite, with sarcastic yokes he only understood. I have a need for warranty, for peace of mind, and the reviews I had read advised this was one of the best company, I have experienced less than that. I did not buy cause he was a good sales guy, I bought for a need and I totally regret buying from him, I should have called later and gotten another sales person who really liked his job.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

May. 19th, 2022

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Tom Martineau Tallahassee, FL

All of the technicians I ever had come to my home were courteous, skilled and competent professionals. I believe your approach to offering warranty services provides sustainable peace of mind.

3 years ago Edited January 10, 2024

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Kevin Carmel, NY

They were prompt and dispatched a service technician quickly only to find in their opinion that out AC unit was NOT COVERED as it wasn’t faulty due to “normal wear &tear”. AC compressors due malfunction over time and is “normal” Like most Insurance company’s their primary function seems to collect premiums and not to pay a claim, that’s their business and really don’t care about their customers.I recently did recommend Choice Warranty to a few people and I now will have to advise them not to use them

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 19th, 2022

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Barbara Brastoff Twinsburg, OH

What I like is the ease of filing a claim online and receiving back an email shortly acknowledging your claim and assigning a claim number. Shortly thereafter, a company sends another email setting up the service call. Easy and quick. What I don't like is that they seem to pick and choose what they will and will not cover. I've had it! Once my policy expires, I will NOT renew. Last year, they sent some so called "plumbers" who said they would have to cut out my ceiling to find a leak. After paying for the service fee and being told to watch it awhile and have them come back for no further service fee, they wanted to charge me again. Hired a different plumber who came and diagnosed in 2 minutes flat that the problem was the toilet needed to be resealed. Paid the service fee to the first vendor for nothing! This time, air conditioning not working. According to the heating/cooling person they sent, the transformer is blown all caused by a "short" in the wiring within the unit. Choice denied my claim because they said the short was within the walls of my home and they do not cover that. The co. that came out said NO, not in the walls, but within the unit. I appealed the claim and they still turned it down saying a short "usually" comes from within the walls, to it wouldn't be covered and even if I pd out of pocket for the wire trace, they wouldn't cover the transmitter because a "short" caused it. They say a broken wire is not a normal part that goes bad from wear and tear. REALLY????? Once again, I had to pay the company the service fee to come out for nothing! I've had a couple of small claims in the past for my garage dr. not opening and they did cover them. Apparently, they do not have a problem covering a $35 part after paying the service fee and the the price of the policy. I checked the plumbing company and the Heating/Cooling Company and neither were accredited with the BBB. I have to say the guys they sent to fix the garage dr were very good. Choice is better than the prior company I had in terms of communication, but I have reached the conclusion that these policies are NOT worth it. Not when they are charging you for the policy and for service charges with no repairs. Once this expires, I am DONE with them!!!!!!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 19th, 2022

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Ship-Keets Woodstock, GA

Our experience so far with Choice has been mixed but over all not great. We had an appliance go out a month ago, and even though we had the top tier warranty and it was sold to us as "covering appliances" - that is not quote the truth. Our appliance could not be fixed and has a safety issue, so it can not be used. Choice will only off a SMALL fraction (approximately 7%) of what it will cost us to replace the appliance. We are still waiting on the check from Choice for that 7%, so not 100% sure yet they will do anything at all, but my understanding in purchasing the warranty was they would repair or replace. They are doing neither. We also had a hot water heater break earlier this year - and came completely out of pocket for it since the first appointment with choice was a week out and we had water spraying in our house. When we called Choice to see if we could get someone faster as it was an urgent situation - they informed us they can not do anything for emergency or urgent situations. Seems a bit scampish to sell a warranty for an item that when it breaks it is by nature an emergency, but do not offer emergency service. That guarantees they will not have to pay at all to fix a hot water heater that bursts!!! We had to pay the repair and replacement 100% out of pocket. We have had to use choice for 2 other issue besides the ones above. One was seamless and great - the other ended good, but not before we went through a week of hassles and one really really bacd contractors first.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 19th, 2022

Choice Home Warranty Reviews