Choice Home Warranty: Read 42,087 User Reviews From Real Homeowners

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Verified Customer

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Terissa Mosier Kissimmee, FL

They got to us really quickly. And worked with us for the price on a French door refrigerator.

2 years ago

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Gary D McGuigan Blackwood, NJ

CHW responds to your request promptly but getting someone to fix your problem sure does take a while!! Should be more quickly!!

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 20th, 2022

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Linda Marshall Las Vegas, NV

The contractor was able to find the part for our washing machine sooner than we thought. Great job

2 years ago

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Deborah Finn Goodyear, AZ

They got me help right away and with a couple of days I had a new water heater. Thank you so much

2 years ago

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Anonymous Laurel, MS

I've had good experiences with the technician. The jobs have been performed to my satisfaction.

2 years ago

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Anonymous Naperville, IL

The claims department definitely is currently and rude and based on my experience. I had a bad experience with the claims team.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 17th, 2022

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Verified Customer

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Rose Houston, TX

I used it last month and the guy was very very nice. Very dependable. They're very nice people.

2 years ago

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Kathleen West Islip, NY

They were very responsive they sent wonderful people fix the problem immediately. Very reliable.

2 years ago

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Esther Corpus Christi, TX

Problems with air condition and they fixed it. I haven't had any problems with them.

2 years ago

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Naveen Helotes, TX

They always there to help whatever they got allow in the policies and procedures.

2 years ago

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Victor Bogue Chitto, MS

It’s been very good and only had one complaint with a service company over my washing machine.

2 years ago Edited January 10, 2024

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Verified Customer

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Young yoon Carrollton, TX

I lost $60 as a result of bathroom faucet stoppage. Choice plumbing coverage shoud be removed. Electric coverage is satisfactory.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 17th, 2022

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Verified Customer

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Eugene A Cook Houston, TX

They had problems ,but they finely were able to fix the trouble. Now the unit is working fine.

2 years ago

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Paula Jensen Odenton, MD

It has been over a month I placed my first service request, and I still haven't received a resolution nor the issue with my dryer has been addressed.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 17th, 2022

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Verified Customer

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Suzanne morris Port Arthur, TX

Excellent service and very fast. I had a new heater less than a week after I turned in the claim

2 years ago

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Verified Customer

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Lillian Ramos Rodriguez Gainesville, FL

Prompt service great provider. No problems placing a claim and same day referral.

2 years ago

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Verified Customer

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VIRGINIA HALL-BROADNAX Fort Walton Beach, FL

Took care of my claim in a very timely manner. Reps were always professional and courteous.

2 years ago

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Bruce Ward Tyler, TX

For the most part the coverage has been good, but some of the monetary replacement amounts are very low.

2 years ago

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Verified Customer

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joy adair Atlanta, GA

got appointment for service immediately - very professional - highly recommend - quality service

2 years ago

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anthony Charlottesville, VA

Excellent technician dispatched for the specific job. Extremely prompt response.

2 years ago

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barbara adler Ocala, FL

It is easy to reach them and they quickly schedual an appointment for the needed service.

2 years ago

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James Scott Anderson Havre De Grace, MD

I was deceived by the salesman to start. Then I was offered a crazy low price for the replacement of a dishwasher. Then it took a long time to get the replacement money.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 13th, 2022

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Verified Customer

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srinivasa r ekkurthi Aurora, IL

They are prompt and reliable. When I called for problem last 2 times they attended with one hour

2 years ago

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Fred Cross Ingleside, IL

Your marketing campaign ( numerous email, unsolicited phone calls despite being asked to remove my number from your calling list) makes it clear that you do not care about your customers.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jan. 17th, 2022

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Verified Customer

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Garrick Hinaga Makawao, HI

They get someone to fix whatever it is that is not working in a reasonable time and the cost is fair.

2 years ago

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Verified Customer

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Pat Gibson

Liked repairman. Did not like: slow communication of choice agents with customer as well as repairman.

2 years ago Edited April 18, 2024

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Verified Customer

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Robert S. Buzney Cleveland, OH

Even though it took over a week to get my fridge repaired I am happy with the co that did the work.

2 years ago

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Harlan Harper Lee's Summit, MO

Little disappointing at this point. Did not actually talk to anyone. Tried to get help after ac went out. As a rule they do well.

2 years ago Edited January 10, 2024

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Jeff Johnson Draper, UT

Terrible experience, if an appliance you have for fixture you have needs to be replaced then you have to have it replaced with an inferior item and not what you had. low , low, ,low quality work and bad technicians.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 13th, 2022

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Verified Customer

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Alexandre Holly Springs, NC

The technician came after 3 days my heating system stop working. It took more than a week to approve and purchase the blower.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 13th, 2022

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Verified Customer

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Jackie M Baton Rouge, LA

Each time I needed service they were prompt and took care of my problem in a timely manner.

2 years ago

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Verified Customer

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Andrea Lamb New River, AZ

Great service. The technician was knowledgeable and got things fixed in a timely manner.

2 years ago

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Verified Customer

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Darnell Riley Statesboro, GA

The customer service was great and the technician that to my home had a lot of knownlege.

2 years ago

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Verified Customer

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Ravi Bhusani

"ROCZYNSKI PLUMBING & HEATING SERVICES" has the waste technician. he reported wrong diagnosis. For the same machine first time he came in he said its reset problem and then garbage disposal worked. after 3 weeks it had issue again, this time he said without touching the system said he cant do anything. over that he reported that switch was the problem which he fixed the first time. That means he is claiming that his first service is wrong. Choice home warranty is good but the vendor who came for the service is very bad.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 2nd, 2022

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Verified Customer

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Toni Matheny Central Point, OR

I have had used Choice Home Warranty for many things, so efficient, quick and great service!

2 years ago

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Lynn Accorti Avon Lake, OH

They only offer fly by night companies that are not reputable. Except this one time I got Sears for a job and he was very knowledgeable & professional. I am currently dealing with a furnace guy & I am very displeased!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 13th, 2022

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Verified Customer

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Mary Page Savannah, GA

I would give a 5 but it's so hard to get in touch by phone. The price went up but when you get in contact with them, they get job resolved quickly.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 13th, 2022

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Verified Customer

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Shauna Walker Atoka, TN

Even with proper documentation, they denied my claim. They kept citing issues with the furnace that were completely incorrect and shown to be in working order on an inspection report.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 13th, 2022

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Verified Customer

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April Canzano Reynoldsburg, OH

There is a misconception that the company replaces appliances when in reality they replace half of it with low ball value of replacement appliances.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 13th, 2022

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Verified Customer

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Pamela Childers McDonough, GA

For the quick response time. This was my first time using them and I was very impressed with them

2 years ago

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Whitney W Harvey, LA

Response time was extremely quick and the vendor sent was professional and knowledgeable

2 years ago

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Brigitte Conroe, TX

Problem was resolved with no follow up. Customer service was very good from beginning to end.

2 years ago

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Kelly Alvarez

They have basically covered not one thing. So in the end, I've paid more. We will replace your appliance is a lie. They didn't fix my refrigerator at all and I had to call in my own service person.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 13th, 2022

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Verified Customer

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Pat Jackson Macon, GA

Could not reach them had an emergency and then was totally rude to me. I have a six year contract that ends in July this year. I recommended them to three family members and two friends who all purchased, never again.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jan. 13th, 2022

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Verified Customer

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Dwayne Rogers, AR

Great customer service. They have been very positive to work with. They fixed my garbage disposal.

2 years ago

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Rodney Republic, MO

Things get done quickly. They replaced my ice maker in a week. It is a good value.

2 years ago

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NATHANIEL WILSON JR Shreveport, LA

I HAD A FRIDGE PROBLEM.THEY SENT A FIRST AND SECOND TECHNICIAN,UNTIL THEY GOT IT FIXED.

2 years ago

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Judith Cates Vero Beach, FL

The repairman came and left but the issue is still there. He supposedly put new parts in the dryer but he did not obviously it has the same problem.

2 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We are sorry to hear you are still having issue with your system. You may contact the technician directly to schedule the best available appointment. Thank you for being a valued customer of Choice Home Warranty.

Jan. 11th, 2022

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Verified Customer

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B Whitfield Catonsville, MD

Choice Home Warranty found a company to come out to address my problem a lot faster than I thought they would.

2 years ago

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joe allen Hendersonville, TN

Immediate response, timely technician schedule, professional evaluation of problem

2 years ago

Choice Home Warranty Reviews