Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Ramana Charlotte, NC

The service is good and economical. We are happy with the service. We used it for the dryer and the sent someone to fix the issue.

5 years ago

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Gianni Las Vegas, NV

Everything I’ve needed to be covered has been covered and it is easy to do because everything is online.

5 years ago

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Jabaar Austin, TX

The service is good but customer support could improve with a bit more knowledge about certain aspects of the claims.

5 years ago

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Shuchuan Sugar Land, TX

Like the coverage and the cost and they respond pretty fast. Didn’t like the initial two claims but the recent ones have been much better.

5 years ago

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Denise Ocoee, FL

I wanted help having things fixed not outrageous charged for a plumber. They don’t ask you about your appliances when you buy it to see if they are under the warranty.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Feb. 25th, 2021

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Verified Customer

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Steve And Leeann Longmont, CO

All issues have been resolved. My dishwasher was fixed, the heat coil in my oven was fixed, as was the furnace.

5 years ago

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Leverne Sparta, IL

The repair that came out was excellent. He was very informative and was very helpful. I was very impressed.

5 years ago

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Jyoti Irving, TX

It's a competitive deal. The whole process is simple. They take care of things. The experience is good.

5 years ago

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Emma Indianapolis, IN

In January, the furnace went out and the came out and fixed it. I also like that I got a discount using them.

5 years ago

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Jesus Providence, RI

They did a good job fixing my washing machine. Everything was fine. The guy who came to my house was very professional.

5 years ago

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Theresa Spring, TX

We can always get someone out here pretty quickly with choice home warranty. We never have a problem calling them.

5 years ago

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Francis Griffin, GA

All is excellent. I call and within a couple of days somebody is here. It’s transferable so I love that.

5 years ago

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N Houston, TX

I called about a blockage in my sink disposal and I had to pay the service fees for it to be replaced. I hope I don’t have any more problems or I will find another service.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 25th, 2021

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Verified Customer

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Traci Winter Springs, FL

The process is very easy. It was very simple when they fixed the problems with out heater and refrigerator.

5 years ago

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Darylin West Babylon, NY

I’ve had more good experiences with them than bad. They are usually responsive and being able to make appointments online has improved the service.

5 years ago

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Donis Baton Rouge, LA

My latest experience with choice home was good but the first one was not helpful. They didn’t cover the light in the microwave. The guy on the phone was not very helpful.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Feb. 25th, 2021

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Verified Customer

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Anonymous Portsmouth, VA

The service people are excellent. They were polite and I was satisfied with the job. The quality of the work was good.

5 years ago

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Verified Customer

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Lesheryl Murfreesboro, TN

As a whole I like the company. I never have any issues. They are always respectful and solve my problems.

5 years ago

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Brian Atlanta, GA

All my needs have been attended to. Everything was fixed in a timely manner and is working perfectly.

5 years ago

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Verified Customer

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CHERYL PEROULAKIS Hobe Sound, FL

the service person sent fixed problem right away, I did not expect that. Even had the correct parts with him!

5 years ago

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Cleo Jones Miami, FL

Their tech's work is only 3 for 30 days and then you have to pay another service fee for them to return for the same problem that the supposed to have fixed .

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 11th, 2021

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Verified Customer

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Gilberto Kenner, LA

They have excellent support. They came out and diagnosed the problem and got it fixed in a day and they were courteous.

5 years ago

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Isidro Las Vegas, NV

Nationwide coverage that is reasonably priced. The quality of the service is great. I used it to repair my washer and I was pleased with the repair.

5 years ago

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Lynn Breuer

They are happy to take your money, but they refuse to fix much of anything and if they do, you‚Äôve then maxed out your coverage. I‚Äôve had two claims that I paid the repair guy to come address and they refuse to even respond to my request.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 4th, 2021

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Verified Customer

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M. Reyes Columbus, OH

5 service whenever we need to have someone repair something they are efficient in getting someone to come to our house

5 years ago

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Frank

I had a broken garbage disposal that they replaced and they did a good job doing that. They offer a good deal for what's covered in their price.

5 years ago

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Gaurav Carrollton, TX

Very professional the team member took initative on solving the issue in one visit rather than dragging it.

5 years ago

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Linda Boyd-Hayes

Have had to call for service on more than one occasion. Never had a problem. The service response was always quick.

5 years ago

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Linda

Excellent customer service and excellent turn around time. They always take care of everything right away.

5 years ago

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Pervis

The couple of times I’ve had to make a claim, they always got right on it. The problem was fixed quickly.

5 years ago

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Helen

Very recently I had a house inspection and they found my garbage disposal was broken and it was fixed within close to twenty four hours.

5 years ago

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Ron

For me they’ve been pretty good. When my heater went out, they sent somebody to repair it right away. He was courteous that was good.

5 years ago

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Verified Customer

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Velma

I've never had any problems with this company, and I've used them twice to file a claim. Their service was excellent

5 years ago

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Verified Customer

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Ashton

It took quite a long time to get a hold of the person handling my claim, but everything ended up getting resolved to my satisfaction.

5 years ago

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Kimberly

I've had Choice Home Warranty for about a year and a half now and I've put in one claim in August. I'm still waiting on that claim to be fixed and it's January. I haven't been able to get the value for my money, and I don't think this is a very trustworthy company.

5 years ago

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Verified Customer

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Loida Levy

I've been a customer of Choice Home Warranty since 2016 and they're the best service I've ever gotten.

5 years ago Edited November 8, 2025

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Marsha A Russell Shawnee Mission, KS

They fixed both the flusher and the shut off valve as that was what would fix the toilet. Worked like a charm.

5 years ago

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Dawn

I am very dissatisfied with Choice Home Warranty. I called them with a claim and they never submitted it to be fixed. I called them and they finally sent someone out to fix it but it's been two weeks and the part hasn't been replaced yet.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 4th, 2021

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Verified Customer

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Anita

The servicemen that came out in response to our claim fixed the problem. They always come through on their promises.

5 years ago Edited January 10, 2024

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Willie

When I get service, it is pretty decent. It is taking longer to get the microwave dealt with because we have to negotiate the price for the replacement.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jan. 5th, 2021

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Verified Customer

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Christopher

Good service. Quick responses. I put in a ticket and the technician is there the next morning. It works well.

5 years ago Edited September 14, 2021

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Verified Customer

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Anonymous

I call choice and they call the vendor and the vendor gives me an appointment right away and they show up on time.

5 years ago Edited January 10, 2024

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Ravinder

Their vendors are pretty good. I am quite happy with them. They are pretty professional. Whenever I have a problem, I call them up.

5 years ago Edited January 10, 2024

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Verified Customer

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Salvador

I will stay with them because they are getting better but when the ac went out, the guy came and said it was not covered.

5 years ago Edited January 10, 2024

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Anonymous

The last job they came out was done in a timely manner. It all worked out fine. They have good customer service personnel. They give you good information.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Dec. 21st, 2020

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Verified Customer

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Jean

They are prompt to get you the service you need for home repairs and they are good with customer service.

5 years ago Edited January 10, 2024

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Rafael

When I call they respond right away. The response was quick. It was recommended to me by my realtor.

5 years ago

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Francisco

The people are friendly and the service is quick. I call in and they set up an appointment. They order all the parts and call me back to install it.

5 years ago

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Anonymous

Poor service and response. Told That I had Appointment and company who was to Service Said No I dididn't, so I called and representative& he said the next day I got up to be on time at 7AM the next day and waited and they didn't show up so I called them and they said I didn't have an appointment.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Dec. 17th, 2020

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Verified Customer

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Pasquale

Choice Home Warranty is always looking for reasons not to do the work and to not pay for the replacement of appliances that are unrepairable. Every interaction has been a struggle. We are very disappointed with this company. We gave it a fair shot but I would not recommend it.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Dec. 10th, 2020

Choice Home Warranty Reviews