Choice Home Warranty: Read 46,166 User Reviews From Real Homeowners

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Mary Chicago, IL

They set up a appointment, and arrived on time. Are polite and respectful, and (to me this is important) listened when I explained what was happening and what I felt was causing the problem. Worked steady and made sure to be clean and clean up after done (not easy with a gunky snake :0 ) .

3 years ago

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Richard Wheeler Indianapolis, IN

First claim has not gone well. AC not repaired yet. Choice could not get “their” technician on site. They offered another alternative where I hired my on contractor. On day 3 still don’t have authorization to complete repairs. If my house was on fire I wouldn’t want choice to be the fire department. I hope I can resolve this issue and continue with Choice in future

3 years ago Edited September 1, 2022

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Jan Archer, FL

Choice has been their for us in the past and now we are asking them to step up to the plate again . Tomorrow will tell volumes when I contact a company I have used in the past .

3 years ago

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Reta Fuson Ardmore, OK

Information received was very concise, no pressure, several options offered, picked the one for my needs, but it didn't jnclude G. F's grill, No high pressure. I will update my review after my first service call, when or if I ever have one.

3 years ago

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Joellen Dennison Nashville, TN

There is no service person for pools in my area. I have to find someone myself to fix it. My dishwasher died. I didn’t think I was offered enough money to it. Not close to replacement. They do respond well and set up appts quickly.

3 years ago

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Mike S

Choice makes appointments that their contractors can't keep due to scheduling issues.

3 years ago Edited August 26, 2022

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Carol Gabica Melbourne, FL

Choice responded quickly with an appointment for a service technician to repair my leak in my kitchen sink. The issue that kept me from giving a 5 star is the technician was only able to look the issue over and then request permission to proceed since it would be over $100. It will likely take an additional 2 or 3 days to get the actual repair done now. That is very poor response to a very minor issue. They need to lift their approval threshold to at least $500 so that the technician can do their work and get my issue repaired.

3 years ago

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Richard Allen Clemmons, NC

So far things have been good. Claim for microwave was handled quickly. Case manager reviewed the claim and was able to increase cash reimbursement by 20% due to additional feature that was not identified initially.

3 years ago

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Allen Sampson Seattle, WA

well about 6 weeks ago a worker came out and inspected my dishwasher said it needed to be fixed or replaced and it was cheaper to replace it very kind kid I give him a 9 out of a 10 only because I never give pins anyway that's been like 5 6 weeks ago maybe longer and I still don't have a dishwasher still haven't got a check to buy a dishwasher they you guys haven't done crap so for the man who came out and inspected my machine I give him a nine for the people in the office taking care of my paperwork getting me my money so I can get a dishwashing here I give you a two now I am 69 years old I have 12 back surgeries nine stomach surgeries I can't stand in the kitchen washing dishes that's why I had a dishwasher give me my money

3 years ago

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Denys Moreno Converse, TX

Tracie was amazing to work with took care of our needs and was able to give us a great price so thankful We made the switch to Choice Home Warranty so worth it. Looking forward to great service

3 years ago

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Paulette Griffin Hephzibah, GA

I was not happy to find out they don't cover many repairs. My garage door broke and it cost me over $700 for repairs. Choice says they only cover the motor. Huh!!! Than if you need a repair and it interfere with living in home and their Technician can only come in a week - you ask for reimbursement and you are denied because the Technician you used DONT HAVE THE RIGHT BROWSER to upload a diagnostic form prior to repairs YOU STUCK! why can't they allow Technician to discuss and get approval on the phone. So no my experience was not good. I did have a second problem and didn't chance that reimbursement process. I waited for Choice to send Technician. Paid my ?$65 call fee. Man fixed my outlet and left. Cost was $125. So Choice used my $65 and only had to pay $60. I am not seeing the value. When my contract expires I will be saying goodbye to this company unless I see a change. Bottom line if you don't wait for Choice Technician you might get burned. This hurts since I paid over a year and never used them and my 1st time I get stuck with the bill. Ughhhh PS They quick to call you and tell you about the section subsection paragraph dd as to why you are denied!!!! Sincerely First time User

3 years ago

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Chris Thoms Union, MO

I love that I have a comprehensive plan in place to cover things in my home. I dislike that I live so far out of the metropolitan area that it sometimes takes a while to FIND a service company that will make the trip to provide service, however, they DO find one companies and we have been extrememly satisfied for 8 years now.

3 years ago

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William Nelsonville, OH

I was pleased that the program offered a replacement offer for our dryer. It was much lower that expected so I asked it to be reconsidered. That call took another 7 days to take place. I was pleased that the conversation with the customer service rep increased to replacement amount to be more in line with our expectations. I was happy at that point as she said a Lowes Gift Card would be emailed. After several days I check to see that status as I had expected later that day 8/17/2022. After calling in I was informed it would be up to another 30 days before it would be sent. This is completely unacceptable. I have a tenant now that has been with a dryer for over a month. You need to do better on this turnaround. Can you expedite this request?????

3 years ago

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Cheryl Stratton South Bend, IN

what I like best? Haven't decided yet. what i think is worst? Pushy salespersons who try to get you to sign up for more expensive program before asking about your financial situation. Then when you said your couldn't afford the more expensive option, he treated me as though he was offering me a better deal, but I was rude when I insisted that I couldn't handle the price.

3 years ago

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Claire Fountaine Fairfax, VA

The gentleman on the phone was so kind and looked for every possible discount for me. Because of his kindness, I extended the warranty for 6 years. My son in law recommended Choice and I am glad he did.

3 years ago

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Denny Hurst Oklahoma City, OK

We emailed in our air conditioner problem and they were out the day after. The technician that came was very knowledgeable and fixed our problem quickly. He had all parts he needed with him which was nice and convenient.

3 years ago

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Judy dibbern Phoenix, AZ

Some of your contractors are not quality or accurate in their work. I have had continuous problems with my pool and had to pay a second repair service to fix my washer last year. Don’t know why I renewed with you this year. Time will tell.

3 years ago Edited January 15, 2024

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BLW Jackson, TN

They sent a really nice knowledgeable plumber to my house . It was scheduled for 5 days later to do the repair but the plumber was able to work me in faster. I was a little upset that the CHW didn’t cover the floor damage caused by the water leak but very happy with the plumber and what he did. Thank you CHW

3 years ago

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Terre Moore Salt Lake City, UT

This was my first experience with CHW, I was totally impressed by their timeliness taking care of my issue. And for the price they said! I would definitely recommend them if u are looking for a great home warranty policy!

3 years ago

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Eileen Vinton, VA

I was very excited about having a Home Warranty, but this was not a good experience. The first plumber did not show up and did not call, I drove for an hour to meet the plumber twice. The third plumber did show up and I think the problem is fixed but it took more than two weeks to get it fixed. If I had an emergency, this would have been a very bad situation. I hope if I ever have another situation, I have a better experience.

3 years ago

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Ray Akinseli

Response time is slow. The approval of claims are not done judiciously and conscientiously. They are not diligent in reviewing claims before they disapprove them. Once a claim was disapproved, it's an arduous task that is very time consuming and energy draining to go through their layered bureaucratic processes to file an appeal. They are quick to earn you business and take your money but when it comes to delivery, they foot-drag on you and come up with excuses to deny your claim. I have a total coverage policy with them and water heater is part of what was listed as being covered. When my water heater broke down and started leaking water, Choice Home Warranty denied my claim by claiming that my water heater is a holding or storage tank. The experience has been disappointing and distasteful.

3 years ago

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Cassius Harris Alexandria, VA

I very much like the technicians sent to address my family’s house issues. Since we are a new client, more time is needed to adequately and accurately assess how well your corporate entity is effectively managing the enterprise. So far I see more positives than negatives.

3 years ago

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Rachel Tutor Jackson, MS

Not all what I was led to believe. I have had 2 claims within the last year. One for washing machine that after several months I was offered a gift card to apply to a new purchase. They would not replace the machine and it was not repairable and I was offered a little over $400 gift card to Lowes, there was not a washing machine anywhere near that price. I bought a new one but still have not received the gift card. Claim is almost 6 months old. Second claim on air conditioning unit. They will replace outside condenser but according to them, both the inside and outside units have to be replaced because they will t be compatible and according to their contract, they are not liable for the whole u it and it will cost me a minimal of over $300 for outside and a minimal of $1200 for inside and undetermined amount for other items thst will not be covered. I am not happy with choice home warranty. Bet this one won’t be in any of your publicized reviews. The only thing worse than their performance is the communications on claim status. I hate talking to computers and answering g machines, but humans are very difficult to reach and claims managers will not return calls.

3 years ago

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Ron Ingram Henderson, NV

So far, good experience with our first claim. Assigned to a technician and scheduled within a few hours and repairs completed within a few days. Happy with the response and customer service.

3 years ago

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Bryan Reeves Austin, TX

I like knowing major expenses should be covered, however it was difficult to speak to an actual person during my claims process (impossible actually), and so the process overlooked some important considerations I needed to NOT be overlooked.

3 years ago

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Jack Crosley Pflugerville, TX

I've never had a bad experience with the technicians who have come to repair anything. The only negative thing I can say is that Choice Warranty sets up an appointment for me, without going through the company that's going to do the work, so I have to contact the company myself to schedule the real appointment.

3 years ago

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jules mackie Sarasota, FL

My garage door stopped opening and I called for an appointment. The response was excellent and I had an appointment with a technician the next day. (He was great and worked until the problem was fixed) The problem was that CHW only covered ONE Spring for about $100. You can't fix the door without replacing both springs. I had to pay another $700 out of pocket to get the door working properly.

3 years ago

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Pravin Vadhan Valley Stream, NY

One repair service was quick and resolved. One appointment today to look at exhaust fan over the cooktop was cancelled. I found that out when I called. They assigned the wrong repair company. I have been waiting for this repair for more than 3 months. Very dissatisfied.

3 years ago

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Judy Greene Pahrump, NV

This time this technician was on time, fast, efficient, and knew what he was doing. That is not always true with the technicians sent to my house. Sometimes they misdiagnose the problem, sometimes they don't show up, sometimes Choice can not find anyone to come to my house. Choice impressively paid for a new microwave when mine was broken but they did not pay for someone to install it. So, when something goes right, it is wonderful. But, when something goes bad, it is extremely frustrating.

3 years ago

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SONIA EIBER Cypress, TX

The prompt arrival of the service technician was great, however our appliance needed to be replaced. We took the offer for a lowes gift card to replace the appliance with. We still do NOT have the card and are still with out a working appliance. There is no way for me to track when the gift card/e-card will be sent to me. I would think that knowing a family is with out an appliance they would be faster at sending out a e-card. Especially since this is all electronically done!!!

3 years ago

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A Sharpe Land O' Lakes, FL

First time using Choice Home, it took some time to get someone to come out. They were persistent and found someone. When the tech came out the problem wasn't what we thought and was considered maintenance, so I'm not sure if CH is paying. Puzzled

3 years ago

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Amigwyn J. New York, NY

Quick appointments for repairs, prompt responses - in most cases - to claims. The biggest con I have experienced is the "Cost" of replacements seem to come from the 2010 economy! $335 for a new brand name dryer is not even NEAR retail - and doubtful would even cover COST by big box stores.

3 years ago

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Hameed Salaou Hampton, GA

With Home Choice Warranty I have a good relationship and the best experience ever. They are professional and help to solve any issue. I will like to refer them to my friends and relatives.

3 years ago

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Lori Bullock San Tan Valley, AZ

You respond very quickly and work with the customer to get someone out here quickly. You also take care when we don't like that contractor or he doesn't show up - you send someone else very quickly.

3 years ago

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Melissa Sullivan Dorchester, MA

Choice has excellent customer service. They are timely and always assist when I’ve had an issue. The contractors are typically professional and knowledgeable. I would recommend Choice to my family and friends!

3 years ago

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Beverly Moline Rockford, IL

The person I talked to on the phone was very courteous and got a technician within a week. The technician that fixed my garage door opener was very courteous and got it fixed right away. Highly recommend

3 years ago

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Suzanne Swain Las Vegas, NV

I needed a plumber to check my garbage disposal and standing water in the line. Nick was fantastic. Knowledgeable, fast, and polite AND he cleaned up after the job was finished. All is well and working great! 🤩

3 years ago

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Deyait Watson-Irvine Durham, NC

The technicians were great. They had a cancellation so my service was moved up by a day! I didn’t have to pre-pay the service fee! I was very pleased! Thank you for a great first impression!

3 years ago

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Ron Mc Snellville, GA

The best thing that CHW does is send out professional people that know what they are doing. The worst is their sales pitch. Be sure to read the fine print first. When they say they cover systems, this is not accurate. They cover components of systems. They will fix or repair a component, but not the whole system. In my case I had a 20-year old split system heat pump that used R22 refrigerant. The compressor of the outdoor unit went out making the whole system inoperable. CHW would only cover upgrading the outdoor unit. R22 is no longer the standard refrigerant. In order for the system to work, the indoor and outdoor units must be compatible with the refrigerant - which is currently R410a. CHW told me that I would have to replace my indoor unit in order for the system to work and that would be my expense. My cost to upgrade the indoor unit was about 2-1/2 times the cost to replace the outdoor unit. So, BEWARE. You can be shocked when you find out that you're not getting exactly what they said in the sales pitch over the phone. And the sales person will not tell you these details of the contract. READ THE CONTRACT before you sign. I would not recommend purchasing a home warranty after this experience. I simply did not find it worth it.

3 years ago

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Carriebeth Pottinger New Castle, IN

Theo was a courteous and informative agent and did his best to get me a good protection plan that I could afford. Steady but not pushy is the way to go and he displayed a willingness to follow that path.

3 years ago

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Steffanie Buford, GA

Very easy to set the appointment. One phone call and I was all set. The repair person showed up when they said they would and completed the job quickly and completely. Switching to Choice has been a great experience for me.

3 years ago

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Kristine Luehr Phoenix, AZ

The technician showed me where I can look on the air conditioning unit on what the numbers should be. He told me at this time me unit is working fine and that there is not a need to replace the parts.

3 years ago

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Satin Danielle St Louis, MO

The service is good. But, the customer service rep who sold me the service was very rude and nasty because i didn't want to purchase a 3 year warranty. I tried to explain to him that i could afford it but he got annoyed with me. He cut me off as i was talking and says, "You have paid for your 1 year service" and hangs up on me. He didn't give me my policy number and i had to call back. I thought he was trying to scam me.

3 years ago

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Jeanette Rose Fort Mitchell, KY

I’m very happy with Choice’s follow -up to my ac issue . They sent another hvac tech and he was able to find the issue with my ac system. Impressive customer service! Fair dealings

3 years ago

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Sudhir Pardiwala Monrovia, CA

I am disappointed that the homes warranty did not cover anything and passes this off as a maintenance issue. I will talk with your agency to figure out what is really covered or else I will have to cancel my policy. I think the technician that came did a good job. He told me on the phone it would cost $150 but then asked for $200 in addition to the service charge.

3 years ago

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Robert E Cole Columbus, GA

The monthly premium fits my budget What I like the least is the appliance replacement policy. They offered me less than 50% of the cost of a replacement dryer and told me the story about that is what they would pay their wholesaler except I can't buy one from him. Pure crap, Most recent repair took 13 days for the tech to return with the part even though he said he had the part sooner, He did repair the machine correctly and was very nice and efficient.

3 years ago

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Bernice Diop West Bloomfield, MI

Choice Warranty gave top priority in assigning a technician to stop the water leak. The technician was courteous, informative, an provided a summary of the work that was performed.

3 years ago

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Disappointed Webster, NY

Recently I had to submit 2 claims. One was for my front load washer & the second for my gas range. CHW approved the repairs for a 12 year old washer which was close to $400.00. But it is taking over a MONTH already & no repairs have been made yet.. But when it came time for my 10 year old gas range, they denied the repairs of $500.00.. But they offered a replacement value. Well their offer wasn't even a 1/4 of what replacement value would be. My range is 5 burner, sealed unit, convection oven, cast iron grates, 3 oven racks, temperature probe cooking, self cleaning just to name a few. So I declined their 1st offer. Was assigned a case manager, set up the time to discuss it. Her second offer was still low, like not even half of what is going to cost to replace it. So her 3rd and final offer came in at about half of what the replacement would be. I'm sorry but replacement value means what it is going to COST to replace what you have Based on features & functions of what is currently in your home. CHW says they aren't an emergency coverage company. But at the same time how are you supposed to know when your major appliance is going to break down on you? Or your sewer is going to back up. How do they expect you to go weeks or months without functioning appliances, HVAC, plumbing.

3 years ago

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Linda Merklein Punta Gorda, FL

Courteous service try to accommodate clients easy scheduling service provider they sent out Bosch brothers were excellent was not happy with the first air conditioning company they sent out they did absolutely nothing

3 years ago

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Teresa matthews Macclenny, FL

Quick response for my washing machine repair. But unfortunately it’s not the washing machine. My service tech was professional n tried his best to figure out what was wrong.

3 years ago

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