Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Eileen Vinton, VA

I was very excited about having a Home Warranty, but this was not a good experience. The first plumber did not show up and did not call, I drove for an hour to meet the plumber twice. The third plumber did show up and I think the problem is fixed but it took more than two weeks to get it fixed. If I had an emergency, this would have been a very bad situation. I hope if I ever have another situation, I have a better experience.

3 years ago

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Ray Akinseli

Response time is slow. The approval of claims are not done judiciously and conscientiously. They are not diligent in reviewing claims before they disapprove them. Once a claim was disapproved, it's an arduous task that is very time consuming and energy draining to go through their layered bureaucratic processes to file an appeal. They are quick to earn you business and take your money but when it comes to delivery, they foot-drag on you and come up with excuses to deny your claim. I have a total coverage policy with them and water heater is part of what was listed as being covered. When my water heater broke down and started leaking water, Choice Home Warranty denied my claim by claiming that my water heater is a holding or storage tank. The experience has been disappointing and distasteful.

3 years ago

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Cassius Harris Alexandria, VA

I very much like the technicians sent to address my family’s house issues. Since we are a new client, more time is needed to adequately and accurately assess how well your corporate entity is effectively managing the enterprise. So far I see more positives than negatives.

3 years ago

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Rachel Tutor Jackson, MS

Not all what I was led to believe. I have had 2 claims within the last year. One for washing machine that after several months I was offered a gift card to apply to a new purchase. They would not replace the machine and it was not repairable and I was offered a little over $400 gift card to Lowes, there was not a washing machine anywhere near that price. I bought a new one but still have not received the gift card. Claim is almost 6 months old. Second claim on air conditioning unit. They will replace outside condenser but according to them, both the inside and outside units have to be replaced because they will t be compatible and according to their contract, they are not liable for the whole u it and it will cost me a minimal of over $300 for outside and a minimal of $1200 for inside and undetermined amount for other items thst will not be covered. I am not happy with choice home warranty. Bet this one won’t be in any of your publicized reviews. The only thing worse than their performance is the communications on claim status. I hate talking to computers and answering g machines, but humans are very difficult to reach and claims managers will not return calls.

3 years ago

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Ron Ingram Henderson, NV

So far, good experience with our first claim. Assigned to a technician and scheduled within a few hours and repairs completed within a few days. Happy with the response and customer service.

3 years ago

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Bryan Reeves Austin, TX

I like knowing major expenses should be covered, however it was difficult to speak to an actual person during my claims process (impossible actually), and so the process overlooked some important considerations I needed to NOT be overlooked.

3 years ago

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Jack Crosley Pflugerville, TX

I've never had a bad experience with the technicians who have come to repair anything. The only negative thing I can say is that Choice Warranty sets up an appointment for me, without going through the company that's going to do the work, so I have to contact the company myself to schedule the real appointment.

3 years ago

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jules mackie Sarasota, FL

My garage door stopped opening and I called for an appointment. The response was excellent and I had an appointment with a technician the next day. (He was great and worked until the problem was fixed) The problem was that CHW only covered ONE Spring for about $100. You can't fix the door without replacing both springs. I had to pay another $700 out of pocket to get the door working properly.

3 years ago

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Pravin Vadhan Valley Stream, NY

One repair service was quick and resolved. One appointment today to look at exhaust fan over the cooktop was cancelled. I found that out when I called. They assigned the wrong repair company. I have been waiting for this repair for more than 3 months. Very dissatisfied.

3 years ago

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Judy Greene Pahrump, NV

This time this technician was on time, fast, efficient, and knew what he was doing. That is not always true with the technicians sent to my house. Sometimes they misdiagnose the problem, sometimes they don't show up, sometimes Choice can not find anyone to come to my house. Choice impressively paid for a new microwave when mine was broken but they did not pay for someone to install it. So, when something goes right, it is wonderful. But, when something goes bad, it is extremely frustrating.

3 years ago

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SONIA EIBER Cypress, TX

The prompt arrival of the service technician was great, however our appliance needed to be replaced. We took the offer for a lowes gift card to replace the appliance with. We still do NOT have the card and are still with out a working appliance. There is no way for me to track when the gift card/e-card will be sent to me. I would think that knowing a family is with out an appliance they would be faster at sending out a e-card. Especially since this is all electronically done!!!

3 years ago

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A Sharpe Land O' Lakes, FL

First time using Choice Home, it took some time to get someone to come out. They were persistent and found someone. When the tech came out the problem wasn't what we thought and was considered maintenance, so I'm not sure if CH is paying. Puzzled

3 years ago

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Amigwyn J. New York, NY

Quick appointments for repairs, prompt responses - in most cases - to claims. The biggest con I have experienced is the "Cost" of replacements seem to come from the 2010 economy! $335 for a new brand name dryer is not even NEAR retail - and doubtful would even cover COST by big box stores.

3 years ago

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Hameed Salaou Hampton, GA

With Home Choice Warranty I have a good relationship and the best experience ever. They are professional and help to solve any issue. I will like to refer them to my friends and relatives.

3 years ago

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Lori Bullock San Tan Valley, AZ

You respond very quickly and work with the customer to get someone out here quickly. You also take care when we don't like that contractor or he doesn't show up - you send someone else very quickly.

3 years ago

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Melissa Sullivan Dorchester, MA

Choice has excellent customer service. They are timely and always assist when I’ve had an issue. The contractors are typically professional and knowledgeable. I would recommend Choice to my family and friends!

3 years ago

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Beverly Moline Rockford, IL

The person I talked to on the phone was very courteous and got a technician within a week. The technician that fixed my garage door opener was very courteous and got it fixed right away. Highly recommend

3 years ago

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Suzanne Swain Las Vegas, NV

I needed a plumber to check my garbage disposal and standing water in the line. Nick was fantastic. Knowledgeable, fast, and polite AND he cleaned up after the job was finished. All is well and working great! 🤩

3 years ago

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Deyait Watson-Irvine Durham, NC

The technicians were great. They had a cancellation so my service was moved up by a day! I didn’t have to pre-pay the service fee! I was very pleased! Thank you for a great first impression!

3 years ago

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Ron Mc Snellville, GA

The best thing that CHW does is send out professional people that know what they are doing. The worst is their sales pitch. Be sure to read the fine print first. When they say they cover systems, this is not accurate. They cover components of systems. They will fix or repair a component, but not the whole system. In my case I had a 20-year old split system heat pump that used R22 refrigerant. The compressor of the outdoor unit went out making the whole system inoperable. CHW would only cover upgrading the outdoor unit. R22 is no longer the standard refrigerant. In order for the system to work, the indoor and outdoor units must be compatible with the refrigerant - which is currently R410a. CHW told me that I would have to replace my indoor unit in order for the system to work and that would be my expense. My cost to upgrade the indoor unit was about 2-1/2 times the cost to replace the outdoor unit. So, BEWARE. You can be shocked when you find out that you're not getting exactly what they said in the sales pitch over the phone. And the sales person will not tell you these details of the contract. READ THE CONTRACT before you sign. I would not recommend purchasing a home warranty after this experience. I simply did not find it worth it.

3 years ago

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Carriebeth Pottinger New Castle, IN

Theo was a courteous and informative agent and did his best to get me a good protection plan that I could afford. Steady but not pushy is the way to go and he displayed a willingness to follow that path.

3 years ago

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Steffanie Buford, GA

Very easy to set the appointment. One phone call and I was all set. The repair person showed up when they said they would and completed the job quickly and completely. Switching to Choice has been a great experience for me.

3 years ago

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Kristine Luehr Phoenix, AZ

The technician showed me where I can look on the air conditioning unit on what the numbers should be. He told me at this time me unit is working fine and that there is not a need to replace the parts.

3 years ago

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Satin Danielle St Louis, MO

The service is good. But, the customer service rep who sold me the service was very rude and nasty because i didn't want to purchase a 3 year warranty. I tried to explain to him that i could afford it but he got annoyed with me. He cut me off as i was talking and says, "You have paid for your 1 year service" and hangs up on me. He didn't give me my policy number and i had to call back. I thought he was trying to scam me.

3 years ago

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Jeanette Rose Fort Mitchell, KY

I’m very happy with Choice’s follow -up to my ac issue . They sent another hvac tech and he was able to find the issue with my ac system. Impressive customer service! Fair dealings

3 years ago

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Sudhir Pardiwala Monrovia, CA

I am disappointed that the homes warranty did not cover anything and passes this off as a maintenance issue. I will talk with your agency to figure out what is really covered or else I will have to cancel my policy. I think the technician that came did a good job. He told me on the phone it would cost $150 but then asked for $200 in addition to the service charge.

3 years ago

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Robert E Cole Columbus, GA

The monthly premium fits my budget What I like the least is the appliance replacement policy. They offered me less than 50% of the cost of a replacement dryer and told me the story about that is what they would pay their wholesaler except I can't buy one from him. Pure crap, Most recent repair took 13 days for the tech to return with the part even though he said he had the part sooner, He did repair the machine correctly and was very nice and efficient.

3 years ago

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Bernice Diop West Bloomfield, MI

Choice Warranty gave top priority in assigning a technician to stop the water leak. The technician was courteous, informative, an provided a summary of the work that was performed.

3 years ago

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Disappointed Webster, NY

Recently I had to submit 2 claims. One was for my front load washer & the second for my gas range. CHW approved the repairs for a 12 year old washer which was close to $400.00. But it is taking over a MONTH already & no repairs have been made yet.. But when it came time for my 10 year old gas range, they denied the repairs of $500.00.. But they offered a replacement value. Well their offer wasn't even a 1/4 of what replacement value would be. My range is 5 burner, sealed unit, convection oven, cast iron grates, 3 oven racks, temperature probe cooking, self cleaning just to name a few. So I declined their 1st offer. Was assigned a case manager, set up the time to discuss it. Her second offer was still low, like not even half of what is going to cost to replace it. So her 3rd and final offer came in at about half of what the replacement would be. I'm sorry but replacement value means what it is going to COST to replace what you have Based on features & functions of what is currently in your home. CHW says they aren't an emergency coverage company. But at the same time how are you supposed to know when your major appliance is going to break down on you? Or your sewer is going to back up. How do they expect you to go weeks or months without functioning appliances, HVAC, plumbing.

3 years ago

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Linda Merklein Punta Gorda, FL

Courteous service try to accommodate clients easy scheduling service provider they sent out Bosch brothers were excellent was not happy with the first air conditioning company they sent out they did absolutely nothing

3 years ago

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Teresa matthews Macclenny, FL

Quick response for my washing machine repair. But unfortunately it’s not the washing machine. My service tech was professional n tried his best to figure out what was wrong.

3 years ago

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Rosemary McCartney Parsippany, NJ

Very happy with the prompt service I have always received. I put in a request, there is never a question and I always get a quick response. Plus the technicians they send are always knowledgeable and thorough.

3 years ago

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Mike McGinn

Pipes were backing up w hen washing machine was draining. Tech finally broke thru the clog but he told me it was a temporary fix needed scoped. CHW at first told me the additional scope and repair was covered. Talked to the Tech I was told to call. Initially we talked and then he would not return calls. Emailed CHW again and then was told it was not covered. That has been my experience.

3 years ago

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JJ Arida Apache Junction, AZ

They were helpful explaining! They told me about the great deals I could take advantage and my savings, but you know the BEST part! He was helpful but not pushy! He just showed me my advantages and savings. Good Job!

3 years ago

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Greg Fort Lauderdale, FL

Very fast and professional respond to the claims. Technician Cesar was very accommodating and repaired the the dryer fast even though should order parts and come a second time.

3 years ago

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Adirondack Guy Clermont, FL

Had a problem with our air conditioning and Choice Home Warranty immediately dispatched a technician to repair the problem. He fixed the problem in under a half hour and we had our central air back on….a life saver!

3 years ago

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Michael Chavis Ashburn, VA

Corey was very professional, He was able to diagnose the cause of the outage and had to track down a few different problems and the reason the RFI breaker tripped and would not reset. He was very knowledgeable

3 years ago

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Joe X Johnson City, TN

The service tech was on time, performed the work required, keeping us informed the entire time and left the area as he found it (cleaned up after his work was performed). The tech was friendly, courteous and knowledgeable.

3 years ago

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Otis Avworo San Antonio, TX

Choice always works to get a technician to my house in the fastest way. It’s easy to make a claim online and they begin working on it immediately. It takes the hassle out of finding a repair main.

3 years ago

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Art Smith Dacula, GA

Choice is very reliable, trust worthy, very easy to communicate with and quick to respond to your problems. I've tried others and without mentioning their names...I can honestly say that CHOICE is second to none!

3 years ago

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Youngbloodkc Marshall, MN

Extremely knowledgeable and friendly. Easy to talk to and took the time to answer my many questions. Hopefully I never have to use this coverage but if I do I feel confident it will be handled and done right. Thanks

3 years ago

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Pam Wilson

The technicians you have sent have mostly been highly competent, respectful, and timely. When a technician didn't come, you reassigned the job. Unfortunately, your hold time is excessive which makes resolving issues difficult.

3 years ago

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John Eschemuller Haymarket, VA

A K Home Repairs came as scheduled, were very professional, diagnosed the problem and had the parts to repair the defective shower control valve. He was very courteous, competent, and knowledgeable.

3 years ago Edited June 23, 2022

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Ruth Aspinall New York, NY

I had a claim in to repair my electric double oven. The repair man came in and it too multiple calls to Buget repairs and to CHW to get an answer on the repair. Final CHW sent me an email to settle for approx $300 e-card from Lowes. I refuse to settle and sent a text to speak with a claim rep. I got an email a few days later, which I answered to call me in person. After several weeks I called and an appointment was set for another week. The claim rep called on the appointed time and after taking pictures of the appliance they determined that they will give me $700 for the oven. I was offered before Pennies and now offered nickles. I ask the Rep to tell me what are they using to base the replacement cost, she cannot disclose that information. I also had a heating valve issue in the winter and the vendor again took several weeks and phone call with excuses to have that repaired too.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 29th, 2022

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Alicia Johnson Louisville, KY

Easy to request service through the website, user friendly system, excellent customer service from representative that called me to set service appointment, and everything went very smoothly.

3 years ago

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Allen Hollingsworth Richmond, VA

The company has been very responsive and quick to send out a technician. We have had every claim addressed. My only issue is the companies sent to do the work are small, unknown businesses. We have also had a continuing electrical issue that has yet to have been resolved.

3 years ago

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Gwen Stroud Baltimore, MD

J&J Electrical - sent by Choice - did a great job. I would request them for my Electrical repairs. DO "NOT" SEND OSAM Electrical to my house again. Contractor was unprofessional and did not complete the job and did not return my calls.

3 years ago

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Dixie Hawkins East Saint Louis, IL

It seems when I need them they don't help out. Always some tiny techancality to get out of paying for a repair. I hate the policy they have of the technician having to email their diagnois BEFORE they will authorize the work to be done. No one has time for this. No one wants to work with warranty companied due to slow payment to the company. It saddens me when my copay keeps gping up. It started st $49 in 2015. Now it's up to $85. My preium went from $29 a mon to over $60 a mon. I won't recommend them. Too much red tape to go through. Frustrating trying to reach them by phone, email or their portal.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 23rd, 2022

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Anthony Di Pietro Ocean City, MD

The technicians are always excellent. For this most recent claim the technician was able to be there in 3 days which was very good. The previous claim for the refrigerator which was more telling me Chuck almost 2 weeks.

3 years ago

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Kevin Magnolia, TX

Happy with effort to get new vendor when 1st didn't show and accelerate their arrival date. 2nd vendor was great! Not happy with 1st vendor who did not come and was rude. Additionally, when called Choice on weekend due to no show and was hung up on 3 time when starting to explain issue. Talked with supervisor the next day who showed no concern we were upset and seemed put out to take my call.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 15th, 2022

Choice Home Warranty Reviews