Choice Home Warranty: Read 42,087 User Reviews From Real Homeowners

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Verified Customer

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Carole harsch

They have been very prompt in getting a technician out for all the repairs i have needed.

4 years ago

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C RHINEHARDT

Great customer service overall on three calls for service on different claims in last few months

4 years ago

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Jerry

Refrigerator quit on Friday and service tech was at my house on Saturday and repaired it.

4 years ago

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Nancy

Performed as expected with no problems noted. Nothing remarkable to report at this time. No other info to provide.

4 years ago

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Michelle Davis

Very quick responces except when my policy did not cover repair. I was left hanging and didnt know why.

4 years ago

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Vincent Baldacchino

Fast service, courtesy employees and they get on the phone right away with minimal wait time.

4 years ago

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Terri

dishwasher fixed and fast - easy and works great now - not interested in saying anything further

4 years ago

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Bwarner

I've used it on washing machines and refrigerators and they have come out here and fixed it.

4 years ago Edited January 10, 2024

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Candice Arizona City, AZ

Their service isn't very good. They exclude everything. I had to constantly go after them because they didn't want to pay for anything.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 18th, 2020

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Ruth Surprise, AZ

It's a good price. I've made one claim so far and they were really fast getting it going.

4 years ago

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Eddie Byram, MS

The service was great. I called them and they got someone out within a day or two.

4 years ago

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Jessie Cordova, TN

I just used them on my garage. Customer support is excellent. They need to include movable parts and electrical parts and components.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 18th, 2020

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Mike

Choice Home Warranty has been great. We had a plumbing issue and they were out within 24 hours. They did a great job.

4 years ago Edited September 14, 2021

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Elie Las Vegas, NV

I like the prices and the copay. Every time I call them they serve me very fast. I recommend it.

4 years ago

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Abdul

Good value for the price. Very professional and punctual. The service was done to my liking.

4 years ago

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Torsha

They were very responsive when I needed to file a claim. They sent quality technicians.

4 years ago

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Jesse

I called them for my stove. They sent a technician out that knew what he was doing.

4 years ago

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Michael

They've always been great with me and come through everytime with exactly as they said.

4 years ago

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Steve

I had my heat go out in the middle of winter and they told me I'd have to find somebody myself and they'd reimburse me.

4 years ago

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anonymous Willis, TX

They are nice, efficient and always there. They fix it promptly and haven't had to come back.

4 years ago

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Bill Houston, TX

My washing machine quit working and they fixed it right away. So far it's excellent.

4 years ago

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Robert & Marilyn Anson, TX

It came with our house when we bought it. I made arrangements through the website for a garbage person and they never showed up and I would still like for them to come.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. I have sent a request to our dispatch department to reassign your claim to another technician. Once a new technician is assigned, you will be notified thru the email address that we have on file.

Mar. 17th, 2020

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David And Lynn Georgetown, TX

On average, they've been responsive. There have been some excellent technicians and there was one not so excellent job.

4 years ago

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Shirley Tucson, AZ

I've had to use them 3 times now. They were very courteous, fast and made sure things were done.

4 years ago

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Jerald

The price is competitive and they have good customer service and respond quickly.

4 years ago

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Rich

It is the best price and it works out. They always take care of me every time I call.

4 years ago

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Laura

Our washing machine and dryer needed repairs and they send someone right out. They've been very helpful.

4 years ago

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Ruby

I've had them for a long time and the process really works. They are prompt with answering.

4 years ago

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Trang

They answer the phone pretty quickly and we have somebody call within a day to come fix something.

4 years ago

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JB

I have requested that a certain company not pick up the job, but they keep accepting the company's acceptance.

4 years ago

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Dawn Torro

Companies reach out fast to schedule a time to come to your home and they are efficient.

4 years ago

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Chris

A technician telephone me within a few minutes after the claim was reported. Quick and easy.

4 years ago

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RLB Orlando, FL

Good response time each time I have called. Have liked all the service people who have come

4 years ago Edited January 10, 2024

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Marilyn

They do what they advertise. The companies they sent out to repair things are top notch.

4 years ago

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Nancy

Response time was one day. A good repair company took the job and everything was civeted

4 years ago

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Rekha Kanwar

Very quick to respond and genuine contractors contacts. Ticket Review process very effi

4 years ago

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Joyce

When something happens with the air conditioner, they never want to cover it. But I've had them for other things and they've been good.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 3rd, 2020

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Verified Customer

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Barbara Slater

Great service, quick to respond, resolve issues quickly, reasonable premium rate.

4 years ago

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Brian

The technicians used are "johnny on the spot". But, do not want to replace units, just keep fixing.

4 years ago

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Rasheed

Sometimes there are communication issues which can very easliy be avoided if they read their own contract.

4 years ago

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De Jackson

They never seem to pay for much and I have called them at least once a year. I think the only thing I was happy with was my washer being fixed.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 26th, 2020

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carmen

Becouse i have problem with my washing machine and call then ,and next they the tecnion was there.

4 years ago

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Barbara Stuckman

They make claims on AC units hard to get covered and if you have a dispute they are hard to connect with. Do not try to reach you

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 26th, 2020

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Verified Customer

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Lynda G.

Technicians who worked on our appliances were knowledgeable and efficient, they fixed our problem.

4 years ago

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Patricia F Samprone

Great response time, great service from vendors. I've always been pleased with the repair petsons.

4 years ago

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Carmen Lofton

Fast efficient professional service every time I've had to use my home warranty.

4 years ago

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Moran

Very few contractors in our area. Turned down our repairs two out of the four times we needed them. And reimbursed us less then a third the value to replace one of our appliances.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 26th, 2020

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Verified Customer

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Thomas

They are always responsive. I called them up and they scheduled an appointment, the technician came out and fixed it.

4 years ago

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ricardo Hoffman, NJ

I think it is better than others. They are professional and are fast enough. The contractors need to be more proactive.

4 years ago

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James And Betty Simpsonville, SC

They gave me a great deal from the beginning all range repaired. I am pleased with them.

4 years ago

Choice Home Warranty Reviews