Choice Home Warranty: Read 52,493 User Reviews From Real Homeowners

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Yvette

The fact you are not covering more of the cost of the replacement item. Also you all not allowing your clients to get better price options by using your vendors.

2 years ago

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Doyle Phillips

I do not like the review process that Choice goes through after the contractor has submitted the information. This seems to get an automatic denial and until you give more information and fight for the claim nothing will happen.

2 years ago

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Todd

On second usage. First time they didn't cover an outside electrical issue and my current usage involves my primary refrigerator going out. It's been over a week and repairs have not been completed.

2 years ago

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Lewis

The tech worked quickly and explained what he was doing and found. I was very satisfied with the result.

2 years ago

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Lisa Winokur

The fastest appointment they could get is for a week and two days after the day we reported the problem. That’s not what Choice advertises. I called and left a message and no return calls. We have no electricity in half of the house and have to wait a week and 3 days for someone to come check this out. You should be ashamed.

2 years ago

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Cheryl Walraven

I have called Choice Home Warranty 3 time. They send someone out, but I never see them again. They were to order parts, one for my garage door and one for my refrigerator. I'm looking into changing companies. Cheryl W.

2 years ago

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Juliet James

They take forever to provide repair. I had to keep calling them. I foolishly renewed for the coming year and they won't give me my money back for the renewal that doesn't start until the middle of August unless they immediately cancel and don't complete current repair.

2 years ago

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Edris Ryan

I had a few disappointed service at start however after the service was awesome especially the plumber who knows exactly what he's doing.

2 years ago

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Randy Top

It was easy to file a claim online. The repairman arrived on time and quickly got my AC up and working again.

2 years ago

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Travis Calmez

Immediate service when requested, always same day assigned technician that have the skills to solve the problem.

2 years ago

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Paula Cipriano

Great service, they contacted me the same day and the next day the technician was here and problem was resolved.

2 years ago

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Jayson

I appreciate the attention to my matter. There was a last minute cancellation, but the issue was resolved in short time.

2 years ago

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Dawn M.

I had to locate a vendor that was contracted with Choice to complete the repair. I had dogs and a child in a house that was 85 degrees and they were not helpful in any way. They were ‘waiting for a vendor to pick up the ticket’ instead of proactively searching for one.

2 years ago

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Terry Green

2 years ago

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noland garrett

The first appointment from the service was 3 to 4 days from the call. Totally unacceptable for not having air in the home.

2 years ago

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Judy Rose

It took WEEKS for the refridgerator to finally receive approval for the repair. I lost a great amount of food and money for eating out while awaiting the repair.

2 years ago

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Bryan

Thay did take care of some repairs but at least 50% thay could not find someone in my area to do the work or it took way to long and we had pay for ways to compensate, like having to take closes to the langry mat

2 years ago

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Carol

Had to wait too long for service but the Pro Team is great. Pietro ordered a pump & will come on July 8th to install it.

2 years ago

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AbstracKt Entertainment

I was told that my plumber would arrive on the first of the month which has now been pushed back to the fifteenth. Very irritating to have to wait two more weeks for a shower that isn't burning me to death, but hey... what can you do at this point.

2 years ago

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Verified Customer

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Mike

Easy to file a claim. They came the same day, finished the job the same day. Very Happy with the service.

2 years ago

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Verified Customer

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Meechel

They do not have a technician in my area ever! It takes them forever to respond to my question! They haven’t meant my claims! I am still waiting a month later to get water provided in my house! I wish I wouldn’t have paid a lot of money for this service!

2 years ago

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Lisa Funk

I wish I could give them a higher rating, but unfortunately, I haven't had the best of luck with Choice. Their call center is out of the country and they are horrible to work with.

2 years ago

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Kelly Porter

Horrible. You didn't even pay for all the cost of my fan when I pay you a monthly fee and an 85 dollar service charge. The fan was 150 and you paid 70. I had to pay the difference. That is not what I expected. Unexceptable.

2 years ago

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Shed Barber

Scheduled service call last week (Thursday ) for today. The AC has been out during record Heatwave with my Mother & Aunt (80+) stuck inside. Called Sears - said no record of the appt confirmed online. Told me to call Choice. Such a disappointment after renewing within the past 72hrs

2 years ago

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Verified Customer

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Robert Whitmer

My washer could not be fixed. So I'm suppose to get 343.00 dollars on a card at Lowe's in 30 days. Takes that long to get the card. So I have to be without a washer for a month because they Don't want to give their money up. By the way, can't get a washer that sheep.

2 years ago

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Jeffrey Foster

Good communication, fast service. Omar is a great business man and looking forward to doing more business with him.

2 years ago

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K Grosso

Cristian was very helpful and informative and answered all my questions. He was very thorough in his work.

2 years ago

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Alice Boone

The best warranty Company! Reasonable prices . My Ac went out they got on it ASAP. Thanks CHOICE HOME WARRANTY

2 years ago

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George

it was going to take 2 weeks to get my air conditioning repaired in 100 degree days in Texas. we are also elders. That was terrible service time. Unacceptable. i would like a refund of balance of my contract. Was called in on June 21, 2024 said would repair on July 5,2024.

2 years ago

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Cherry Park

This is a great company. They get someone out to take car of the problem. You don't wait days before someone comes.

2 years ago

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Charles

When the company they hire does not fix the problem and company leave it up to to contact choice to get the repair fix and you still waiting on both companies to respond. It stinks when you have to do their job.

2 years ago

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Verified Customer

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Gary

Worst experience I have ever had. Job still hasn’t been completed and Choice Homes doesn’t seem to want to help Paid my service fee and the company declined to do the job. Was told a new company would be given the job and I would not be charged a new service fee I don’t believe it. It’s been over 3 weeks

2 years ago

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Verified Customer

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Dottie

Takes entirely too long to fix problems was without air conditioner from 6/13-6/25 innextreme temps. No hotel money no where to go. Then made me pay 354.00 for charges they wouldn't cover. Ridiculous. No discount or nothing

2 years ago

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Verified Customer

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Michael Jackson Jr

Very misleading company. They state they cover a list of things in your home but when you submit a claim they don't approve the claim stating they don't cover it. Very frustrating and not worth paying a monthly fee if your company not going to fix things that you say you cover.

2 years ago

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Verified Customer

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Melissa

I had a frustrating experience with Home Choice Warranty when my refrigerator wasn't cooling. The technician they sent couldn't do the work because he doesn't work on closed systems and couldn't add Freon. Now I have to wait another week for a different technician. Disappointing service.

2 years ago

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Verified Customer

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James

I found the coverage of this service to be very limited. Although I had a long term contract, I wouldn't renew it. Overall, I was disappointed with the service and wouldn't use them again.

2 years ago

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Mary

Most of the time, the contractors don't show up or claim they can't do the job, despite being sent by the company. It's frustrating dealing with this unreliable service.

2 years ago

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Verified Customer

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Ed DiNapoli

No payment after claim was agreed. Filed claim with an paid and active policy. Said they would send me a check for the claim on dishwasher that was covered under the policy. I was unhappy with the settlement and canceled the policy after the agreement pay the claim. They refused to process the check. This is Fraud

2 years ago

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Ray

The air conditioner had a problem, but the company resolved it in about 2 weeks. Overall, great service.

2 years ago

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Basem

I've had multiple frustrating experiences with this company. They only offer one option for service, which led me to cancel appointments. Technicians failed to show up or complete jobs, leaving me without a working dryer and dishwasher. Communication was lacking, and I was left feeling dissatisfied with their service.

2 years ago

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Verified Customer

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Bulus

I was disappointed with the slow response time and service from the company. When our heater wasn't working, it took a week to get a technician, leaving us in the cold. I won't be renewing my coverage with them.

2 years ago

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Verified Customer

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Suzanne

I had a terrible experience trying to get my refrigerator fixed. After promising to fix it, the service never showed up or called back. It took over 3 weeks for them to inform me they couldn't fix it, with no communication in between. The whole process was a nightmare, with horrible service and communication from the start.

2 years ago

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Abbie

Like the service man very much but wish Choice Home Warrenty had representatives to talk to. Every thing is too automated.

2 years ago

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gale anderson

I have 2 claims. Refrigerator seems to be fixed after 3 service calls. Ice maker is still not working after 3 service calls.

2 years ago

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Verified Customer

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Daniel Fossee

2 years ago

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Jake Benton

Choice is way too slow to respond. Obviously, they want their customers to get impatient, pay for it so they can turn the claim down. Terrible correspondence!

2 years ago Edited June 20, 2024

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Verified Customer

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Barbara Vogel

I have used Choice three times. Each time the repairman was friendly, professional and proficient. No regrets.

2 years ago

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Lavada

I've had mixed experiences with their service. While they kept in touch and informed me about my claim, finding a technician for a minor fix has been challenging. They provided financial assistance for a microwave instead of replacing it, and they did replace a dishwasher tray. Overall, communication was good, but I wish repairs were quicker.

2 years ago Edited June 18, 2024

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Steve and Debi Mohler

Coverage is great, but my premium went up $20 per month with no warning. Shouldn’t you notify customers of a rate increase?

2 years ago

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Verified Customer

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Kathie K

It's almost like not having any type of warranty since nothing seems to be covered. I had a pool issue and of course what my issue was, wasn't covered. I was also given back information by TWO and so my repair wasn't covered and my customer service rep was rude. Come renewal, I definitely will not be renewing.

2 years ago

Choice Home Warranty Reviews