Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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Susan Bremner Montague, CA

This is the 2nd time I’ve had to use my warranty plan. So far with my two different repairs they’ve had someone out within 3 days of receiving my claim and arrived on schedule and repaire done same day.

2 years ago

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LUPE P RAMIREZ El Paso, TX

Milan was Great she was very informative and even went as far as telling that she would leave me her number and ext on my copies that she was going to email me. I had asked about a certain plumbing company here in el paso tx and that's when she told me she would leave me her name number and ext. But I don't see that information anywhere. So that's why I rate it a 3. I think it's because I could not afford the vip price.

2 years ago

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ELLIS JOHNSON Markham, IL

The response was very fast and your technician was at my house within 30 minutes. My garage door springs were replaced within an hour. I was amazed with the quick response and service. Outstanding!!

2 years ago

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Fredrick Turner Dallas, TX

everything is fixed now. took the plumber a couple days on late night repair, so he returned the next day with new parts. good customer service and all was done well. Thank you.

2 years ago

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Dale Dietz

Service for my heat pump was scheduled. Tech came out as scheduled. Said my system was low on Freon. Didn't have the equipment with him to check for a leak. New A coíl was installed last March and system was fúlly charged . I had the system inspected in January and was told system was operating properly. Tech said he was unable to get in touch with CHW to get approval for any repairs. I paid my service charge and my system is still in the same condition as before. A waste of my money.

2 years ago

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Jackson

I like this company because I had a problem with my refrigerator and I called them for solution I mediatly I was helped. Because they sent a technician to repair the refrigerator. And now am very satisfied.

2 years ago

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Don Baughn Ventura, CA

We have utilized the services of Choice Home Warranty three times in the last year. The first time was for electrical issues and we STILL have outlets that don’t function properly. The next time was for a plumbing issue that involved our water softener and it was resolved. However, a week ago we called for a plumber to unclog a complete stoppage in our kitchen sink. The plumber arrived five days later and was unable to unclog the sink. Our issue is still not resolved and, because an email from Choice Home Warranty basically said that this is the “best we can do” we are having to call another plumber today to resolve the problem. I would not recommend this company.

2 years ago

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A Todd Freeman

Not happy with “Choice” sending repair person. After 6 days and they couldn’t find anyone they told me to find someone and they would reimburse. The cost was $160 for diagnostic. Now they say they dont pay for diagnostic if we use our own. If they found someone they would have to pay them. They gave us no choice but to find someone to come out.

2 years ago

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Jaclyn McDonald Hurst, TX

First off I'm losing water by the hr while all this goes on for a month. Initially choice sends out this extremely incompetent supposed plumber that doesn't even go under the house to see the leaks. I complain enough to get a second opinion. Which were competent but slow on reporting back to choice. Then choice declines the claim all because they mentioned something outside the house. Even so they should cover what is inside the house! So furious about this whole ordeal. Dealing with this a month and just end up screwed. What do I have warranty for again!? The right thing for you to do is still cover the house and not the outside. Whether it means a new quote from the plumber or whatever. This isn't right

2 years ago

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Carla Cox Reynoldsburg, OH

I liked the quick response when a claim is completed online. I did not like fact that I was given an additional charge for a repair when it was indicated on the way that it was covered. Although the cist was minimal it should be clearly indicated in the contract. Overall for the most part it is worth having in the end.

2 years ago

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Astrid Monroe, NC

It took forever to get the part I need for my hot water heater, but they kept the comminication open and kept me informed about the status of my part, so TOMORROW they will finally finish and I'll have hot water again!!!

2 years ago

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David Dewberry Burleson, TX

I like the reliability of Choice Home Warranty. They have been great to work with, I have never had a claim denied, and they always use good quality replacement parts when needed.

2 years ago

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Richard Luft Montgomery, TX

Appointment was easy to place. Response was made within4hours & service was provided in 2 days. Service tech arrived & new garbage disposal was installed immediately. Could not have asked for more

2 years ago

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Sean Hamilton Tuxedo Park, NY

Communication is poor, when I call to speak with a representative at the number given I get an automated response to go online and send a message and wait for a response, I’m still waiting…. In order to speak to a customer service representative, I had to call the representative I brought my policy from to transfer my call. I’ve also had other issues with parts being ordered, but not shipped and not being told anything…..poor communication is main issue. Thank you.

2 years ago

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Susan D The Colony, TX

The technician was very thorough in trying to fix my refrigerator but it ended up needing a part. He put everything back in place and cleaned up well before leaving. I would recommend him anytime!

2 years ago

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Ellen Lartz Rochester, NY

Got a message via my Gmail account and requested a free quote for the company to provide me with a Home Warranty plan. Monthly payment was low, with only a 30 day waiting period.

2 years ago

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roseanne morano Greensboro, NC

This plumber, Arthur S, was very knowledgeable and did an excellent job with a leaking pipe. I am satisfied with the job he did and would recommend him for your plumbing needs.

2 years ago

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Jeremiah Brown Atlanta, GA

The wait time for service call was too long. Four day wait is a long time without heat. The technician was efficient and knowledgeable. The company responded to all my calls in a timely manner. Even offered to come a day earlier.

2 years ago

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Betty perkins

The professional services that were explained in detail was very informative and they offered a wonderful deal for seniors Very impressed that Michael answered the phone and I was not on hold.

2 years ago

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Rebecca C Warren Georgetown, KY

The price we pay per month in nominal & so worth it!! And, it was cheaper than all the other companies we priced. Thank you for the comfort you provide Choice Home Warranty!

2 years ago

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Pamila Preacely

Kevin cam wout on the 6th of February sis an awesome job.im thank you and please to work with Choice home warranty. very fast response and coming out performing satisfied work.

2 years ago

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Misha

Beginning with their clunky and cumbersome claims portal, to their automated claims assignation system, to the length of time and number of messages and micromanaging required to get anything done…and then to finally have a service provider assigned, but one who did not show up and failed to communicate, and then to have that same provider reassigned even after reporting the situation; and meanwhile, my initial claim was over a week ago and I am suffering at home; and then they only cover a fraction of the replacement cost…. In my experience, each of my claims have had something go wrong, and in every necessary communication one is directed to communicate through that clumsy claims portal where it feels like calls of distress fall into a black hole.

2 years ago

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DarleneJ Pound

Wilson O was professional, efficient and friendly. He pinpointed the problem immediately and made the correction quickly. I would highly recommend this individual to anyone with an electrical issue.

2 years ago

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Derik Scudder Boise, ID

After submitting my claim for a broken furnace on Friday morning, I waited two days (until Sunday) for Choice to provide any communication about a scheduled repair. My house was under 50 degrees. I called multiple times for service and was provided very little. Ultimately the technician was great, but sitting in a freezing house for multiple days was not.

2 years ago

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Anthony Matas Geneva, IL

A+++. Great communication, responsive + competitive plans and rates! Representative, John R - very professional! (New customer) Previous home warranty - customer of AHS, 2/2018 thru 2/2024.

2 years ago

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Rekeying new house Port Richey, FL

Dorna was very friendly and went above and beyond in rekeying my house. She explained everything she was doing and even changed the garage door keypad and clickers. I was quite impressed.

2 years ago

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Cheryl L. Martin Cincinnati, OH

The technician that you sent to check out my furnace issue was very uncommunicative and said that they'd have to cut out a part of the furnace to make the necessary repairs. I was told this repair is not covered by the plan because it was not due to normal wear and tear, which it was.

2 years ago

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Ashley Thorpe

I loved that my appointment was scheduled the next day after I put in my claim. Service was speedy and completed accurately. The technician was very knowledgeable and friendly.

2 years ago

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Robert Placentia, CA

Positive Customer engagement with the Quote for a Warranty n Options of payment.Friendly conversation with supplying my needs now and in the future. Please call them n you will be assured of a great service.

2 years ago

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Rosita Lashley Palmetto, GA

The technician was very polite, made himself known as per the company he works for, and went to work on the problem. With some input from us, he was able to fix the problem right then. We have no complaints.

2 years ago

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Brenna Williams Lincoln, NE

I love that the technician from Good 2 Go Drain and Plumbing is professional and very friendly! He is a busy guy but still fit us into his schedule! Not having a water heater is not very fun!

2 years ago

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Cindy Smith Tyler, TX

Quick response from assigned technician, once the claim was submitted. Ed was prompt in getting here for the appointment. He was very professional. He worked quickly and fixed our garage door issues. Unfortunately, the parts and issues weren’t covered under our home warranty policy! I would recommend Ed and his company for garage door issues.

2 years ago

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macstark

2 years ago Edited February 15, 2024

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Stacey Taylor Suitland, MD

Major reason I like this company - due to the savings, peace of mind, and the how Choice Warranty pays attention to the company partners reliability and professionalism and finally the work performed by experts. Thanks

2 years ago

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Abhishek Gupta Pflugerville, TX

So far, it is good experience for repair. It is hassle free to setup appointments. I have not come across any major breakdown or replacements so doesn't know that experience yet.

2 years ago

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Vito P Berlingeri Bluffton, SC

If the response time fro the Contractors would be quicker this would be a 5 star home warranty and not due to them, it might depend in the area that you live in. In my case Souht Carolina/ Represeentatives are on top of things responding via email or phone calls. Represeentatives are on top of things responding via email or phone calls.

2 years ago Edited January 26, 2024

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Bill Tompkins Las Vegas, NV

The telephone representative was knowledgeable, and helpful in me choosing the correct policy at the best price for us. He discussed the different policies and discounts offered.

2 years ago

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DocBWI Chicago, IL

I like that the level of coverage, areas in my house that aren’t covered by my previous warranty company. This is important for a person like myself on a fixed income. Price point is good, too.

2 years ago

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Shirley

I like that HT Philly HVAC came in a reasonable time frame. When I told him the problem, I was having with my gas heater, he new just what the problem was and replaced the part. My heater is now working fine.

2 years ago

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Abidoye Timilehin Otan Ayegbaju, OS

I love choice home cause they are fast in responding and they really helped me in many of my home appliances that got damaged it was adequately fixed I really appreciate you guys

2 years ago

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Brady Birdsong

I appreciate the fact that Choice does the heavy lifting of identifying contractors and vetting them for the work. I've only had one contractor come out by they've been very good and skilled. I would like it if it were easier to have multiple related issues on the same ticker.

2 years ago

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ItsMe ItsMe Brisbane, QLD

It was an emergency claim made, due to bad weather, heating system went off, but got technician on 3rd day & he fixed it temporarily, waiting for this claim to be resolved once the component changed.

2 years ago

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FisherHomes

Great coverage and service is fairly decent. I would say is 4/5 stars for timing, but it really depends on the local contractor. Have had great experience with submitted claims.

2 years ago

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Pamela Hall Fort Mill, SC

It's nice to know there is a backup to services needed. However, we were extremely disappointed when our HVAC needed reapair and we were not totally aware of coverage. Also, it took too long for some of the service requests to be performed.

2 years ago

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tammy merriweather Indianapolis, IN

The representative who assist me was very knowledgeable, patient and had great customer service personality. He made my decision to go with this company very easy. I really do appreciate him and how he helped me today.

2 years ago

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Anwar Maharmeh Manassas, VA

They are doing a good job so far. The last service call was to fix the fridge, and the technician came, diagnosed the problem, and ordered the parts. the following week, I came and installed it thanks

2 years ago

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Cisco Martine HI

They were able to come out within a day of needing them, the plumber changed the sink with an equal replacement and was fast and friendly! Definitely glad to have this covered under warranty!

2 years ago

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Derique Cannon

In general, I appreciate the companies that have come out to diagnose all our different machine issues. They have been be knowledgeable and down to earth but for the last claim I am disappointed with Choice. The amount of money we are supposed to get to replace our current dryer does not account for inflation or current prices. Also, 30 days is a long time to wait for an e-gift card.

2 years ago Edited March 24, 2025

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Yolande O'Banion Cathedral City, CA

I have worked with a number of home warranty companies but have never had one that responds so quickly to my need for service or with competent technicians who can fix the problems covered by Choice Home Warranty.

2 years ago

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Verified Customer

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Love my Choice Reno, NV

Choice HW was very responsive to my claim. I was pleased when they offered me the price of the repair to apply to a new refrigerator. I will always be a choice home warranty customer

2 years ago Edited July 8, 2024

Choice Home Warranty Reviews