Choice Home Warranty: Read 52,460 User Reviews From Real Homeowners

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Verified Customer

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David & Jean Cary, IL

Service has always been prompt and every job has been done right and so far, we're very pleased with it.

3 years ago

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Bryan Trombley Gadsden, AL

Very satisfied with the help I have gotten from Choice warranty. Very responsive and timely repairs.

3 years ago Edited January 10, 2024

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Jerry Jones Springfield, MO

Even though the first tech defrauded us he did your company also, but you still fixed the ice maker on our fridge.

3 years ago

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Stan Braddy Cary, NC

Once I requested service I got a quick response from a service tech and the job was done to my satisfaction

3 years ago

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William H Osness

Check reviews and pricing between other home warranty companies and Choice Home Warranty seemed to have the best options.

3 years ago Edited October 24, 2025

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NS

The technician visited my house as scheduled. First day he diagnosed the problem and fixed the problem on second day

3 years ago Edited May 13, 2025

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Phyllis Givens

quick response, great customer service. Excellent and thorough knowledge,

3 years ago Edited January 10, 2024

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Kenneth Myers

The home warranty has saved me some money. It's easy to file a claim and to keep tabs on what is going on with the claim.

3 years ago Edited July 10, 2024

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Verified Customer

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Ester saldana Weslaco, TX

I had my oven repaired. The appointment was scheduled right away. The part came in and they were here to repair

3 years ago

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Lydia Sanchez Waterbury, CT

I got my garage door fixed promptly. The technician was very professional and he explained me all that he did.

3 years ago

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Patricia H. Wallace Ladys Island, SC

Some issues have been solved in one visit. In two service calls, I do not think that the person sent was at all qualified.

3 years ago

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Billy Round Rock, TX

My wife greeted the repairman. She enjoyed is presence. He also repaired the door. We had him before, she liked him and so do I.

3 years ago

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Connie Greenville, PA

If took a bit of time before someone showed up but within past 3 months both a dishwasher and garbage disposal were replaced

3 years ago

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Michael Felicetti Pittsburgh, PA

Need to focus more on adequate contractors. Was told you folks only use 4 and 5 star contractors; but this was not the case on several occasions. Had to ask.

3 years ago

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Ronald Hagan Cleveland, TN

I have been watering since nov.10 to get my elect. Worked on. A man came out about 2 or 3 weeks ago an took a picture of my wall plug then charge me 85.00 then left. I have never seen a game. I have called home worried 2 or 3 times but no satfactery yet

3 years ago

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Yevgeniy Yakushenok Aurora, CO

Washer machine decline repair because per case manager it has been determined that the tub support has been bent RESULTING IN IMPROPER OPERATION, and per technician invoice the tub support and rear tub bearing failed due normal wear and tear and parts not available.

3 years ago

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Pete Manuel Dothan, AL

I used them about a month ago for my refrigerator and they provided service or repair within two days. Speedy service.

3 years ago

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David Peyton, CO

When my dryer quit working I got a technician out in three days who fixed the problem. There was a small copay. Usually they're pretty good.

3 years ago

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George Mason, OH

I've had good service from Choice Home Warranty and their representatives have been easy to deal with.

3 years ago

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Michelle Westerfield Schererville, IN

What I have to say is too much to write here. I suggest looking up my most recent claim which has been in process over a month now. Currently waiting on a 3rd tech to be assigned and have been in cue for 3 days so far this time.

3 years ago

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Jennifer Akron, OH

Took 3 months to fix 2 faucets. Plumber was terrible. I am never notified about upcoming appointments. Was offered 1/3 the cost of a freezer that could not find parts for. I thought it was replacement cost not 1/3 the price

3 years ago

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Yolanda Olivas Yuma, AZ

Takes days to get someone to come out and fix things. Even had one guy call me and say he couldn't come service my appliance because choice always delayed in paying them.

3 years ago

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Carol Calafat Charlotte, NC

Everyone is always so helpful when I can talk to a person. That talking to a machine is not my most favorite thing

3 years ago

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David E LaGant Parker, CO

Very responsive to my needs. The repairman showed up a day earlier than I expected and did an excellent job.

3 years ago

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Helen A Goeltzenleuchter Manchester, PA

The repair man was pleasant and diagnoised the problem right away. It is now running lik a charm for an old lady.

3 years ago

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Judy S LeBlanc Lindale, TX

I have been a CHW customer for several years and have yet to be disappointed with their promt service.

3 years ago

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Sydney Infinger Pensacola, FL

Have had 2 claims handled quickly. Professional, professional explained problem thoroughly in layman's English.

3 years ago

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Sharon Hecox Phoenix, AZ

Efficient, honest, great service. The customer service representative understood my issue right away which was great!

3 years ago

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Hassan Las Vegas, NV

Appointment details are not accurate and the vendors are not always reliable. No vendor should ask for cash for payment at time of service, your vendors do.

3 years ago

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Bunn Port Saint Lucie, FL

I was denied multiple repairs. The coverage of the a/c is not good. Coverage for moen parts bad. You want the customer to contact moen and if you replace it, its lows quality

3 years ago

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Nicole Vilmo Becker, MN

It took 3 days to get a service person to our house and then almost a month for the funds to replace the broken washer. The amount we received to replace our front loading washer was not nearly as much as we needed to spend to replace it.

3 years ago

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Willie Carter Bridgeton, MO

Doing this summer, it was the hottest in history in the month of July. My air conditioner went out, they never came they never fixed it I had to pay $6000 out of my own pocket from Design Air to get a new air conditioner the warranty that I had never help in any kind of way. I had the best warranty from home choice they did nothing.

3 years ago

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Mark Schannon Tucson, AZ

Difficult to reach people who know the product and many don't understand English that well; company would not live up to promise made by person who sold me the contract; takes too long to get workers assigned;

3 years ago

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Debby Okeechobee, FL

My ac went out ,I called Choice and they sent a wonderful and very courteous repairman who fixed it right away.

3 years ago

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Brenda J Donald Maywood, IL

The first time I needed Choice Home for service, they were professional, on time, and got the job done right!!

3 years ago

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Donna Fuquay-Varina, NC

Scheduling services is so pain- free and quick. Love that they try to get same day or next day service.

3 years ago Edited January 10, 2024

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Shannon Rodgers Jacksonville, AR

I've only had to use my Home Warranty a few times. It was easy to file a claim and the service people were great!

3 years ago

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Riman Chatila Fort Worth, TX

Great Service- Great people, they understood and listen to the urgency to repair AC in 100 degrees weather

3 years ago

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Helen Metzka Englewood, FL

I thought the repair would not cost me anything. However, I did get my faucet repaired cheaper than without the insurance.

3 years ago

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Tiffany J VanBeverhoudt Claymont, DE

The claims process isn't the best. They need a better system for putting in claims and a section for you to be able to request the company you want to work with.

3 years ago

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Tcartagena Chantilly, VA

Sales person was not very honest. Told me I can pick my contractor. That turned out to be very not true. Not very impressed so far. The contractor was fine.

3 years ago

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Trice Shaw Red Banks, MS

They claimed I had only been with them 13 days and this was a lie so they will not attempt to fix my hot water heater saying it wasnt in use yea it was its actually leaking water and we are using it However on my time off I will be looking for a more reliable company

3 years ago

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Kimberly Sebring, FL

I'm very dissatisfied with the service I have received so far. I needed assistance with air conditioning units and I did not receive the assistance that I asked for. I don't feel it provides the service that it claims it does.

3 years ago

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Anonymous Memphis, TN

The people that they sent out, not all of them are reputable. They don't return calls when they tell you they're going to call and the people that they refer you to sometimes don't even contact you.

3 years ago

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Verified Customer

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Oswuald Santa Teresa, NM

I had a problem with my garage opener and it was taken care of. It was replaced. Everything is working perfect.

3 years ago

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Robert Waldorf, MD

I've had Choice home warranty for the last 10 years and they've been very good with servicing and replacing my household items.

3 years ago

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Gertrude Criddle Montgomery, AL

Knew exactly what the problem was and showed me how to resolve it. Completed the problem within 5 minutes

3 years ago

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christy quigley Fort Myers, FL

Easy to login and file a claim and find a contractor. Used them twice and contractor was out in a day or two.

3 years ago

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Jeffrey L Cardozo Brandon, MS

Quick, efficient, solved the problem and the company they usr\ed to provide the service was excellent

3 years ago

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Verified Customer

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MARCIA Fernandez North Las Vegas, NV

Quick claim response. Friendly and professional service. Fixed issue the first time with no issues.

3 years ago

Choice Home Warranty Reviews