Choice Home Warranty Reviews

I would never recommend Choice home warranty to anyone. I have had 2 occasions where my AC quit working I filed a claim and after about 3 weeks of waiting for a technician they allowed me to hire my own tech. He came out the sMe day and fixed the AC. I suited the cost and after. Month I received a reimbursement check. The 2nd occurance was another issue with.my AC I filed a claim al.ost a week ago and so far Noone hS been scheduled. It's over 100deg outside. I asked if I could hire my own tech and they told me "no, they only allow that once per year" they say I have to wait until they schedule a tech themselves. They have told.me this every day since but stllno technician. I havr young kids that can't sleep because it is so hot. So how long do I have to wait? Until winter when I no longer need AC? Very very poor service and could care less about thier customers. Do not use them Dave Weaver

On two occasions I contacted Choice for repairs needed, and the process was quick, efficient, and reliable. Within a couple days the issues were handled successfully

Our stove broke twice. Choice responded instantly the first time and, shortly after, again the second time (2 different problems). Stove is like new now.

Great service was done by Choice Home Warranty . Workers were professional. Did their job and was out of here. My first time with you all, so far good service.

I had an issue with my range oven. They sent out a technician to check it out. I gladly paid the $75 service charge. This was in July. I contacted them every two weeks about the status and each time I got the run around that they didn't have the notification from the technician that the part was not replaceable. When I got the notification warranty it was supposedly replaced the repair or replace the unit. I finally told them in November, I would not make another monthly payment. I was without an oven for approximately 5 months. I would not recommend this warranty service to anyone. They will not give you good service.

No I would not recommend this awful company. I have been trying to get my pool heater fixed for 3 years. They were unable to find an installer for the first 1 1/2 and then when they did, the installer either didn’t show up or the company did not want to pay them so they would not do the work. I decided on doing the reimbursement. I found my own installer and after submitting the estimate, they did not approve the request. So I appealed it and they told me that they spoke to my installer and he said it was fixed already and that I paid him. I talked to 3 different people, I told them it was never fixed, I didn’t pay anyone and I still have a broken pool heater. They did not want to hear it. I have pictures of my pool heater (Still broken). I spoke to my installer, he told me he never said that it was fixed. He told them that he would be the one fixing it and that I would be paying him and getting reimbursed. I requested a copy of the conversation, which their replay was we can not give it to you. So now I am out a pool heater and will not be reimbursed for it. This company will try everything not to pay for a service. STAY AWAY FROM THEM. THEYHAVE OUTSTANDING LAWSUITS AGAINST THEM. I WILL ALSO BE FILING A LAW SUIT.

They mislead people when they are selling their warranty. I did not read the small print when I purchased the warranty and the salesperson did not mention the fact that when a major appliance fails the do not give you the full replacement value. My dishwasher went out and they said they would replace it. In 2017 when I purchased my current dishwasher it cost $441.00 Now chw is going to give me $246.00 to replace it. I cannot replace it for that kind of money. I talked to someone in they complaint depart and they said they would mail me a check I have not seen one yet. The reason for mailing me a check is because I am 89 yrs old and don have an I phone and I talked to some on 8 11 23 about this. do not know how to use the e check.

Choice selects the repairman to check appliance in question. Be aware that you will be charged twice, once for each appliance during the same visit/appointment! A determination was made that one of the appliances needed to be replaced. I accepted the offer Choice made. I’ve looked at washers but can not make a purchase until they release a coupon to be used exclusively at Loews. Loews will not accept a deposit. So now, three weeks without a washer in this horribly, hot summer I have been rinsing clothes by hand! They assign a customer relations supervisor to oversee the process. The one I had never returned calls or emails sent to her special email. So here I wait, so if you are a very, very patient customer go ahead a sign up.

I had two plumbing issues but because I had to do two separate claims I needed to pay double fees. The tech could not fix the one issue because he did not have WD 40. But since he looked at it and suggested what to do, he needed to collect for it.

Slow and confusing response to my problem to fix small items in my hot water heater. Several different prices have given and also I have not received notification from increasing service charge from $65 to $85. I may look at different providers since I am not happy with Chice.

Had to go with the reimbursement and was deceived that Choice would make good yet after what I thought were correct instructions which turned out not to be very clear as to what CHOICE expected. NO Phone call to help their customer just a BS response each time I sent or requested information. I spent excessive time and effort running down a repair company to even come to my house to fix the problem. Following the documentation I forwarded to Choice and after weeks of trying to get an answer I finally get Gary on the phone who tells me I did not sent the information to the reimbursement office and sent I had the work completed before an authorization was issued they could not reimburse me for the $699.00 garage door opener. This had been going on for a month and a half with not one single call back from their customer service. After that I cancelled my policy immediately. This is not the company they make out they are. I am going to YELP them to hopefully save others from the mistake I had to pay for.

I recently had my air conditioner unit go down. I called home choice warranty, they sent the Tech out. They fixed it 5 days later it broke again. I live in Las Vegas, Nevada. My house was a 100° trying to get in contact with the Tech they sent to me was horrible, customer service was horrible. The Tech basically told me if you don't like it go to another Tech I call choice home warranty. Told them everything that happened and basically all she could say was, I'm sorry to hear that.these home warranty companies are hiring are horrible. I don't know if they're certified, but they're not fixing, and they're getting paid for it. I had to call another certified company and pay for a whole new air condition unit. Which cost me a lot of money? Which lets me realize that choice. Home warranty is a waste of money. Because they did nothing to help me.

Wasn't real happy with the ladt twch that came over. He kept canceling on me, canceled 3 times. Sweet kid, but too busy. In fact I had pool issues again, nut I didn't dare make a claim, I didn't want that same person showing up. Honestly I'll be canceling at the end of my contract contract

I gave them three star overall rating because my GE dishwasher is not fixed yet but they charged money and after nine days still haven’t received the order and no technician came and no phone call?? The AC has big noise still after they came and fixed, the big noise is not going away!

This company should be renamed the No-Choice Company. Despite negative comments on Next Door about the denial of claims I took a chance. To my detriment. My washer died and they wouldn't replace it. According to section 5 in the contract, they weren't liable. So how is it determined that an appliance broke down? The technician tried to get them to understand that the machine was not abused and that we had absolutely no way to know something was wrong, much less prevent it. I guess that really doesn't matter. I wasted hard-earned money on this companies worthless warranty. I'm switching to a reputable company.

This is going to be a long review, but I felt I needed to get this out so people see what a horrible company this is. My AC stopped working. Choice Home Warranty sent their own vendor (Platinum Repair Inc) to look at it. They said it’s probably leaking and will have to test it, which will take a few days. However it took more than a week and we were without AC in summer heat. Finally, after many back and forth and no show appointments, they said the Condenser is leaking and there is a problem with the Coil, which are not repairable and need to be replaced. I got an estimate of $3,895 from Platinum Repair. When I called to find out why it’s so high, they said that there are certain parts that the warranty company does not cover. I asked Choice Home Warranty if I can use my own vendor. They said “No, you have to go with our vendor”, which was strange that I have to agree to and pay whatever they say. I decided to have my vendor check it and turns out it’s the compressor that failed and it would cost me $1,300 to fix it. When I told Choice Warranty, they said they can not do anything about it since they sent out their own and I needed to get an authorization to have someone look at it. I asked if they can pay some of it ($500), but they said “No”. It's obvious that Choice and Platinum work together to make money from customers. I ended up paying $1,300 out of my pocket and got the AC unit fixed and is working perfectly fine now. What is the point of having a Home Warranty if they can’t help you at the time when you most need them and they cheat you and try to get out of paying for anything. Definitely will not use them nor will I refer them to anyone else.

I have been absolutely pleased with Choice. We have had a policy with them since we purchased our home in 2021. We have saved literally thousands of dollars!

I purchased a 6 year prepaid plan from Choice. Their sales pitch was excellent. They offered guaranteed rate for the 6 years, lower service call charge plus they emphasized that I could cancel at any time and receive 100% of my unused premium back. All true, but they left out one very important thing. Aside from the above they will also reduce your payout by recouping all expenses they have incurred for repairs made prior to cancellation. The end result is the same as if you had paid for those repairs yourself. I paid around $2400 for my six year plan in late Jan 2023. I had two small claims, one toilet not flushing, the other a bad heating element in the hot water heater. All went well with their response and repair. No problem. But then, my A/C unit stopped cooling and that is when the good times came to a halt. Keep in mind this happened in late May 2023 when the temps in Southwest Texas were high 90s to low 100s. They sent out their technician but did not like what he had to say so they cancelled him. Then they scheduled another tech but he never showed up or called. I contacted the tech and they said they would not respond as I was too far away. I contacted Choice immediately by their online system. VERY slow getting back to me. Eventually sent another tech who diagnosed the problem which Choice denied because they determined the broken item could not have occurred as a result of normal wear and usage. My A/C unit was 16 years old, well past the normal lifespan of an A/C unit and yet they determined the breakage was NOT caused due to normal usage. Due to their denial I paid their tech $400 out of my pocket to fix the broken item. A/C worked for two days and then went out again. Their tech told me the unit was just so old that continually putting Band-Aids on it was not going to do the job. He said the entire unit needed to be replaced. I then filed another claim after the second failure and after approximately a week Choice finally responded and stated the second break down was caused as a result of the first problem (which they had previously denied coverage) and therefore they were denying coverage for this second claim also. Oh, and I might also add that the time frame for all the above was 6 weeks. I had sent them multiple messages literally begging them to take action as I was a 75 year old veteran having a very difficult time dealing with the extreme heat. These messages had little to no impact on their actions. At the point where they denied my second claim I was completely fed up. I immediately cancelled my contract. They then sent me a check for $1542. I sent two messages to Choice requesting a detailed statement showing how that number was derived but have never received a response. I can only assume they feel they can withhold funds in any amount they choose without any justification. The day after I cancelled I contacted a long time A/C company in San Antonio who came out and said the only option I had was to replace the unit which I did to the tune of $7000. If you haven't already figured it out my level of disgust for this company is limitless. If you take nothing from my review then just take one small piece of advice ... NEVER, go longer than a one-year contract. Just imagine that you take the six year plan and four years into it you decide you cannot deal with their level of "customer service" so you cancel. Remember they are going to withhold funds for all the repairs they have done during the 4 years prior to cancellation. I think it is pretty obvious that contracting with Choice is a win win for them and a lose lose for you.

wish I could do NO STARS...I live in Mississippi in a small town that is 30min to Clarksdale and a hour to Memphis TN.... Ive been having a work order in sense November 2022 for my airducts undermy house and air conditioner.....Choice made 2 appointments but No one ever showed up plus I took off work each time ...last one canceled about 1 hour before he was due at my house...When I called to talk to Choice they kept saying sorry and they put a rush on it..Never happen. The contractor they sent to do my fans and a fan switch broke my son bed ..and gave me a quote on a gas leak under my house to find out they never even went under my house because the crawlspace has a lock on it...they put the fans in wrong and I had to buy new ones... There good reviews r so fake...DON'T WASTE YOUR MONEY...If you live in a big City you may have more luck..