Choice Home Warranty: Read 42,087 User Reviews From Real Homeowners

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Daniel Lacey La Grange, IL

All pros sent our way, except one, have been responsive courteous and professional.

2 years ago

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Linda Potrafke Washington, DC

Excellent customer support. Reasonable rate for service calls; great online claims process.

2 years ago

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Scott Gevaert Saint Louis, MO

Outstanding service and contractors, easy to use claim process, and high quality for the price.

2 years ago

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Dr. Janice Hughes Cape Coral, FL

I have had some amazing service men (have always been been) come to my home who have been skilled and reliable

2 years ago

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David Shub Greensboro, NC

Provide helpful, competent service. Sometimes it takes a little while to get an appointment, but usually not too long.

2 years ago

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Barbara Lucas Brazil, IN

They do ok for smaller items but dont keep their replacement promise on larger items like stoves, refrigerators, HVAC

2 years ago

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Dorwin Baines Bristol, TN

Showed up quickly, diagnosed the problem and fixed it. Well worth the time and efforts.

2 years ago Edited January 10, 2024

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Michael herman Milton Freewater, OR

Although it took awhile to find a contractor, when they did the job was done with no complaints or problems.

2 years ago

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Paul Clutts Keller, TX

Technicians often don't show for appointments. CHW is so.etimes slow in replying g to claims and seemingly insensitive to urgent needs.

2 years ago

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Jerry J. Herrmann Miami, OK

My plumbing problem was handled swiftly once they gave it to the right company. I am still waiting a week later for an electrician.,n.

2 years ago

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Joann Woods Baton Rouge, LA

I call in a week ago, no one show up for the appointment to fix my cell fan, and the light, Wilson don't return your call.very poor and this is not the first time, I need to talk with A supervisor.

2 years ago

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John Kator Algonquin, IL

We have had 3 appliance cases this year. Two of the cases failed to repair the appliances and where bought out with only a fraction of the cost of a new unit.

2 years ago

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Steve/ Donna Adcock Port Charlotte, FL

Not allowing the technician to order part needed to repair the refrigerator , going the cheapest way for repair and that won't fix it , he said we needed a control board to remedy the issue

2 years ago

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Elena Lichtman

I am a senior citizen TY izen & I found out that you don't have Emergency services. Meaning that if my AC breaks you won't send anyone to fix it asap.

2 years ago

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Sharon Welker Weatherford, TX

I put it a claim two weeks ago for my septic system. Call them last week and they told me they were still working on it. Been another work week now and haven't heard from anyone

2 years ago

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William Rowlett, TX

The only time we needed to use it, they said none of the things were covered. There was a garage door, and they said that everything was covered and then when the tech came out, they said nothing was covered.

2 years ago

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Edward Gainesville, FL

They respond really quickly and we have it because I won't have to do all the running around

2 years ago

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Dustin Todd Bloomington, IN

Courteous, knowledgeable and professionalism with the interaction we have had with the CSR's

2 years ago

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D R Hernandez Houston, TX

The repairman showed up late that evening when our ac went out and fixed the problem that night.

2 years ago

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Nancy Joyner Annandale, VA

BDM Company was a very efficient air conditioning service. I recommend it highly.

2 years ago

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Edith Otto Ponder, TX

Good customers service and the calls is from here to USA not from other countries

2 years ago

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Lois A Stevens Winter Haven, FL

decent company.. Have a lot of repair companies within my area & the technicians come quickley.. No long waiting period

2 years ago

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HAROLD GILLETTE Sparks, NV

I put in a claim for my air conditioner when it went out during the heatwavew and two weeks went by without ever hearing from you and I had to hire someone myself to do it and it cost me $350

2 years ago

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Rich Las Vegas, NV

Had two claims over past 8 months and both were sent to techs the same day they were filed

2 years ago

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Janie Brown Celeste, TX

The process was fast and easy to get a qualified technician out to resolve my issue.

2 years ago

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Teresa Providence, RI

I was satisfied with the customer service and staying on top letting me know what was going on

2 years ago

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Alex huang Palos Verdes Peninsula, CA

The HVAC technician, Steven, is amazing. Everything was so easy from start to finish.

2 years ago

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leni lowry Reston, VA

Quick response when putting in a claim and they use excellent companies to fix items.

2 years ago

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Donald Perrelli Lewes, DE

I have been waiting over a moth to have my oven (stove) fixed: I have the parts- The company (Sears) keep changing the repair date!

2 years ago

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Randy Gulley

CHW normally gets back to me on my claims within hours. So, this is a big plus!

2 years ago Edited May 8, 2024

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Tommy J Baum Slidell, LA

Had to use the service just a couple of times but they've covered the repairs and are easy to get a hold of.

2 years ago

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Moiz Diwan Lake Zurich, IL

Customer service and case manager were quite rude and not flexible, also communicated inaccurate information. My charges were quite high compared to previous experiences.

2 years ago

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Sam T Samuelson Fayetteville, NC

Reimbursement process lack customer service member with limited thinking and cannot use common sense. If not on a checklist no independent thinking or decision making.

2 years ago

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jianyang wang Silver Spring, MD

Awful company! Before purchase the insurance, they said they cover everything with the full coverage, but when I claimed my AC and need replace the unit, they totally changed! Don't recommend this company at all!!!!!!!!!!!!

2 years ago

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Abhishek Livermore, CA

1. There is no concept of emergency services. I had a water leak on Friday and had to shut water down the whole house. The earliest appointment I could get was for Tuesday next week

2 years ago

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Renee Deguzman Euless, TX

I'm yet to have a technician come back out to my house and complete the job they said almost 2 months ago that they had to order parts for my AC unit but I'm yet to have anyone call me or come back out to my house

2 years ago

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Kim Dacula, GA

I chose Choice because of the price. I had a problem with my HVAC system and someone came out and fixed it right away.

2 years ago

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Calvin Woodruff

They were easy to contact and got me a technician very quickly to resolve my issue

2 years ago

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Christopher Thomas

One call when 3 appliances decided not to work 1 service fee fixed without issue! Great service!

2 years ago

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Eunice Denize

I rate them that way because they realized that they could repair my washe; they replaced it.r

2 years ago

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Barbara Cooper

The last couple times have not been pleasant; hung up on more than once, transferred without listening and sending me to right ext.

2 years ago

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Vicky Genske

Cannot follow up on current claim. I can't see if parts are ordered etc. no communication from Choice. I get calls everyday asking me to renew my policy. BUT NO calls asking me how the claim is going. Very annoying.

2 years ago

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Walter Milton, FL

Very negative experience. They haven't done anything. I never got to talk to anybody. About a month ago we had a problem with our AC unit and they couldn't find a provider in our area to come out.

2 years ago

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Edward Phoenix, AZ

My overall experience has been good. Respond in a timely matter. I had a short in my heat pump and they helped me out.

2 years ago

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Kenneth Magnolia, TX

Choice is terrible with customer service, but using the warranty was quick and convenient.

2 years ago

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Michael Weiss

Lack of communication. Provider did not install AC correctly and has lead to many problems that Choice is not fixing correctly or at all.

2 years ago Edited January 10, 2024

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Sarah

Worst warranty service I have worked with. Denied claims for services that are explicitly covered in the warranty. This was a waste of mommy. I have told everyone I know to NEVER, ever, EVER use Choice Home Warranty.

2 years ago

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Robert Epperson Leesburg, FL

Terrible called for ac service no one could come out. Had to hire a private co to fix the ac said they did not deal with home warranty co said did you want it fixed or not. Paid $289.00

2 years ago

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Karen Parrott Pawleys Island, SC

I have had a claim in for a air conditioner replacement since May 30th. It is now July 9th and I still have no air in 100 degree weather in South Carolina. I will never renew with you again!

2 years ago

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Darren Millius Windermere, FL

I try to tell Deanna F that I got a second opinion that is a minor issue the leak came from inside the unit because there was oil insider the unit and that what caused the issue

2 years ago

Choice Home Warranty Reviews