Choice Home Warranty: Read 42,087 User Reviews From Real Homeowners

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Verified Customer

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Deena Coker Enid, OK

Every time I have called for service they have had someone there within a couple of days..

2 years ago

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Gregory Velders

They were right there when we needed them , they were FAST to act and get the situation under control

2 years ago Edited January 10, 2024

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Tony Dagostino

The company has great service getting technicians to our house to repair the issue.

2 years ago Edited January 10, 2024

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Brenda Shreveport, LA

They have always been a company of their word. They try to send the best qualified technicians to do the job.

2 years ago

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Sheveronne Robinson Fayetteville, GA

I have only used this service once and had no problems therefore I may have better rating over time.

2 years ago

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sasha pancholi Cary, NC

Lowest fulfillment rate to replace appliances when they break. Had to pay high out of pocket costs when my dryer broke that didn't even cover 1/4 th of what my replacement dryer costed

2 years ago

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Shirley Gray Cleveland, OH

On two occasions needed repairs were not handled in a timely manner, I had to resolved repair problems on my own. I had a no show / a change of time by repair company . Plumbing problems unresolved by CHW.

2 years ago

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Shannon Leigh Needham Discovery Bay, CA

I put in a claim for my pool filter, I received an email at 9:30 AM, they would be there between 11-2. I was working with 1 1/2 hour's notice I left work and noone showed up. Noone has contacted me since

2 years ago

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Darrel Burke Sr. Harvey, LA

The people they have assigned are not very professional, or reputable initially. I usually have to call back 2 or more times before we get someone that is quality.

2 years ago

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Rod Nevirauskas Mechanicsburg, PA

Slow to respond. Few reliable techs. No techs respond to requests. CHW has bad reputation and relationships with techs. They do not respond to open orders.

2 years ago

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professor jimB Kihei, HI

Had to go out of netwrok to get a plumber and I made the arrangements. Got the work done and submitted all the bills and pictures a month ago. Still no contact from them

2 years ago

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Johnny Simmons Detroit, MI

I like having choice home warranty however the companies that they use have a poor response time in repairing your products that's covered.

2 years ago

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J El Paso, TX

The sales guy states that if it can't be fixed, they will replace it. What they don't tell you is that the replacement will be at your cost.

2 years ago

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Tim connolly Royse City, TX

Every time we called for service we were connected to an obvious call center overseas. Most of the conversation was complicated due to language barrier. The dialect was predominantly from middle eastern Arab dialects

2 years ago

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Jeremiah Sanford, NC

I've just used them recently, a garbage disposal went out, and I had quick turnaround.

2 years ago

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Leonel Gonzalez Grand Prairie, TX

Always on time good customer service. Always there when I need them fast to respond.

2 years ago

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Saqib Ali Laurel, MD

As soon as I filed a claim. They answered quickly. great customer service. Thank you

2 years ago

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Younes Aouad Boca Raton, FL

Someone was swiftly dispatched to solve the problem. Very courteous and professional.

2 years ago

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Sean Sherraden Keller, TX

Very easy to get service scheduled. Promptly return phone calls. Technicians are very courteous.

2 years ago

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timothy cleary Providence, RI

only had one request and that went well but not sure if it was less expensive than hiring someone myself

2 years ago

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Russell Kennedy Gaithersburg, MD

I am here just choice warranty once to take care of a broken garbage disposal it was quick and easy

2 years ago

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Cynthia Martin Fort Lauderdale, FL

So far it's been a great experience-repair on my a/c was efficient and professional

2 years ago

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Ruth Ann Santiago Phoenix, AZ

Their response to my request for service was within 24 hrs and i had an appointment within 48 hrs.

2 years ago

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Patricia Lutz Surprise, AZ

Rapid response to request. A bit surprised to STILL be paying almost $900 to replace our water heater!

2 years ago Edited January 10, 2024

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Alan Gershbein Buffalo, NY

Responded very q uickly and provided option for me to get my own service person

2 years ago

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Jose Garcia

Timely repairs with quality companies. Excellent customer service with quick turnaround time on repair submissions.

2 years ago Edited January 10, 2024

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Ron DuBois Austin, TX

Choise has always been responsive, helpful, and makes sure the issues have resolved!

2 years ago

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Peter A Zocchimo Easley, SC

Because they paid a claim after I had the work done because it was an emergency situation.

2 years ago

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Durr Zachary, LA

They sent out someone to check our refrigerator and are sending us a gift card for a new one.

2 years ago

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Dr Jay Leroux Lady Lake, FL

Customer Service! Each time, which was twice, the Service Folks were on time and friendly!

2 years ago

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Pat Graham Elkhart, IN

Very smooth transaction from the time I reported the issue to receiving a check for the repair.

2 years ago

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E Suarez Sarasota, FL

Prompt service..easy user friendly internet and call in service.would recommend techs closer in my zip code area

2 years ago

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Kevin Smith Laurel, MD

Very fast and reliable. I wish that the copay was a little cheaper. The quality of contractors are good.

2 years ago

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adrianna boeni Brick, NJ

Havent had a problem wi th this company. Takes a few days before they let me know about a repair man.

2 years ago

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Donna Gainous

Their Technicians are not always honest or qualified.

2 years ago Edited January 10, 2024

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Al Bloom Fort Worth, TX

Air conditioner went out. Because the coil was pitted you would not cover it. What happened to if you can not fix it you replace it.

2 years ago

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Paul Fass

Until the most recent set of issues related or not directly related to the A/C not working, I was very happy with them. However, due to their lack of concern and ultimate responsibility for the ensuing problems, I no longer feel that way.

2 years ago Edited January 10, 2024

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David McCrum Chesterfield, VA

The company has made it difficult to submit more than one work request at a time. Designating a company to service our hot tub took more than 3 weeks and several phone calls.

2 years ago

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Becote Dallas, TX

They've always been there and answered all the questions we needed answers. Keep up the good job.

2 years ago

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Lomia Homosassa, FL

I need to call a plumber and they got one for me right away and he came in great.

2 years ago

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Givens Sr North Las Vegas, NV

Last month my refrigerator went out, I paid $75 even though the guy could not fix it, so I went almost a whole week without a refrigerator and then I went and bought a refrigerator.

2 years ago

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Desmar Coram, NY

So far I'm very pleased, I've been with them for about a year, I'm very satisfied.

2 years ago

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Edward Burton Fort Worth, TX

An email was sent fairly quickly stating that the repairs would be assigned as soon as possible.

2 years ago

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Florence and Herman Mitchell Baton Rouge, LA

On two occasions,CHW responded to the claims quickly and the technicians that came were excellent.

2 years ago

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Mary Barr Durham, NC

I've been with Choice for a number of years now! They've always came through for me

2 years ago

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Melvin Bush Anniston, AL

It's a great home warranty plan,but should be more aware of who they hire as technicians.

2 years ago

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Erin Murdock Oklahoma City, OK

We have had two issues since we have been with CHW, and both issues were resolved quickly.

2 years ago

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Divyang Kendall Park, NJ

My claim was resolved in very next day. The technician was very professional and reliable.

2 years ago

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Sherreka Clay Oak Ridge, NC

It's easy to file a claim. It's easy to contact customer support if there is an issue.

2 years ago

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Gerald Belfor Morrisville, NC

Quick response by assigned contractor. Unfortunately the part needed is on backorder.

2 years ago

Choice Home Warranty Reviews