Choice Home Warranty: Read 52,564 User Reviews From Real Homeowners

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Hoang Nguyen Frisco, TX

Just signed up and don't have much experience yet but heard good things. I had a small problem with a representative (Gabriel G), I spoke with him briefly about signing up with Choice and agreed to finalize the next day because he isn't in the office. He stated that he will email me his contact information (direct line) for me to call during my break time at work but that is not the case I wasn't able to speak with him the next day and they patch me to his line and left a message but never heard from him. Finally I signed up with another representative.

6 years ago

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Ashish Panchal Huntley, IL

I have been with CHW for almost 5 years and so far amazing experience, in 5 years opened 8 claims and every time they were able to address all issues without any hassle, I must say they have partnered with very well skilled local technicians to provide best services to customers, overall I am very happy.

6 years ago

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Robert and Mary Carroll Fulton, MO

Every time one of our appliances breaks down Choice Home Warranty has a service man out here to fix the problem within 24 to 72 hours. The warranty pays for itself, the service is great, and it is a relief to know that it is a warranty company that stands behind it's promise. We already have a friend that signed up with Choice.

6 years ago Edited January 10, 2024

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L Bullock Killeen, TX

I was having the EXACT same experience as Mr. Douglas c. I gave it one more try and was able to speak with one of the representatives "Donique". Because of Ms. Donique I am able to get the service I am paying for. I appreciate her patience with me because I was past upset. She remained professional and assisted me. I am thankful she did her job because there are MANY who give you the run around. Thanks again Donique

6 years ago

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LeRoy G. Burney Jr. Upper Marlboro, MD

I've been a proud member of the Choice Home Warranty program for approximately 5 years and i'm overly pleased with their responsiveness. If i didn't have CHW, the cost of preparing the Air Condition Unit (several times) would have been financially challenging. I'm looking forward to renewing my membership. LeRoy Burney

6 years ago

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Melita Aitcheson-johnson Port Saint Lucie, FL

My refrigerator broke Down Saturday morning. A call was placed to Home Choice Warranty. On Sunday a technician was at my home to do an assessment. Awaiting parts. This is my second very positive experience with CHW, less tan a year ago my glass top stove was replaced.

6 years ago

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Raymond De Jarnette Colorado Springs, CO

Still negotiating replacement of our smooth top Whirlpool Range, my low rating are not because the value is not in line with what is expected, the service is ok, they did not do a repair just identified the problem with could not be repaired, customer service is outstanding so far, I'm not sure at this juncture of the companies trustworthiness, my issue is not yet resolved, and this survey does not give you an option for N/A

6 years ago Edited September 14, 2021

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Duane Rust Levelland, TX

People with CHW are polite and were very helpful. The repair company was very good and they came and replaced my water heater as soon as the water heat came in, The only reason I didn't give a 5 star rating is the time it took for the repair company to get the part.

6 years ago

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Cindy Boise, ID

A service man was sent out the next day. Upon his inspection a suggestion for repair was sent to Choice Home Warranty. They responded within ten minutes with their okay, and the repair work was promptly completed. I was very pleased!

6 years ago

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Bob Benzing Diamondhead, MS

It took 2 weeks to get the service man to our home. He seemed knowledgeable about the washer. The washer was too expensive to repair the serviceman explained. The financial amount offered I rejected because (the offer was $299 on our $900 + tax washer). I had to jump through hoops (wasting time ) to speak to your representative. Finally Choice gave me $200 more. I still will be required to pay out another $500. I originally signed a contract with Choice for several years of service ($1700) and have about 2 years left. I'm not sure if I will resign a new contract with Choice or move on to another company. When I bought the contract the salesman said that Choice is always very fair! I know my comments aren't what you want to read but they are the truth. Bob Benzing

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jul. 27th, 2020

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Kah Mansfield, TX

Went online and entered info to get a quote and Kailey called right away and was so very helpful!! She was professional, gracious and explained everything perfectly. I am so pleased to have Kailey assist me with a home warranty! She did a fantastic job!!

6 years ago

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Jean Cates Alcoa, TN

Our AC unit went out during a heat advisory period. When CHW couldn't get a service provider they gave us the opportunity to get our own. We did and they approved the service & are processing our reimbursement check. That's great service!

6 years ago

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Peggy Tsai Dublin, OH

I just signed up with CHW, so only have experience speaking to the manager about signing up. He was very knowledgeable and offered a VIP package that guarantees the yearly price and deductible for life. I hope the rest of our interaction with CHW will be just as pleasant.

6 years ago

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Rose Jacilla Staten Island, NY

I love having Choice Home Warranty.I have used it twice in the past two months and both times the companies they sent were excellant. The gentleman who came found the problem one with my water heater and the other my dryer.They repaired both and saved me from having to buy new ones.Having this warranty is one of the best things I ever did.

6 years ago Edited January 10, 2024

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L. Carson DeSoto, TX

I appreciate the timely response in getting my air conditioner fixed! I've never seen a company work so fast for their customers. My last warranty company made me wait several days one year to fix another unit so yes, I would recommend you to anyone. Thanks again for the quick response!

6 years ago

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john ginther Independence, MO

I was very pleased with the service provided by Choice Home Warranty the 2 experiences I've had with them proved beneficial, The workers that came were very knowledgeable and got the service work needed in an efficient and professional manner. I would recommend them highly.

6 years ago

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Philip Almeraris Orlando, FL

Was very happy I called choice warranty. ILike that they are knowledgeable and very professional. Took the time to explain and most important but to listen to what I wanted and worked with me. Also liked the fact that they didnt push me to buy anything.

6 years ago

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mark castle Charlotte, NC

Repair request for a our garage door opener was made on Fri., July 17, and we had a technician out the following Mon. He arrived as scheduled and determined that the opener could not be repaired, so a new unit will be installed today, July 21. Could not ask for better service or response. WE are extremely pleased. Thank you.

6 years ago

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Robin Kwiat Delray Beach, FL

I have had other companies previously, which were ok but Choice is so much better! Quick response. Excellent technicians. Typically small business owners who are very professional, arrive as promised. Very knowledgeable, efficient and always solve my problem.

6 years ago

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Denise C Jenious Dallas, TX

I can only write a review regarding my initial contact with your agent in response to an inquiry I initiated. The agent was well scripted and as they say in this type of business always "closing the deal" which I found to be quite annoying. I indicated that I had just started my search but he was well trained and was "always closing the deal". He did offer some incentives which made "closing the deal" more attractive for me but I was not impressed with the push to "close the deal" While I did feel a tinge of pressure, (I almost just hung up twice because of it) I ultimately I made the decision to make the purchase because I have 30 days to review the policy while I consider other products in the marketplace. Thus far, on further examination, you do seem to have very good customer reviews so there is a sense of relief that I did make the right choice. Hopefully, I will never need to make a call but if I do I hope you deliver all that your agent promised. Time will tell.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 21st, 2020

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RDL Columbia, SC

Submitted request and CHW scheduled service appointment very quickly! Very professional company responded and (re)scheduled for sooner time. Issue resolved very quick. This is my 1st experience and very satisfied customer at this time.

6 years ago

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Liliana Barranco Tampa, FL

Leo was a very nice guy but he insisted on trying to sell me a 3 year policy to keep the price at the same rate. When I told him that we couldn't afford it, he tried several times with different approaches to get me to agree. I didn't like it at all, when I say no, I like people to respect my answer and let it go. He was getting me a little bit upset but I kept it together and continued to be nice to him and finished getting the house insirance for the appliances.

6 years ago

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Delores Miller Jacksonville, FL

Choice Home Warranty responds in a timely manner when a customer calls for service. The technician is professional and respond s within the timeline that is sent to you the customer and they're courteous and polite and professional when they're in your home

6 years ago

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Pj Forrest Gulfport, MS

I have been trying for weeks to get my water heater fixed. I’ve had far too many cold showers. It took 3 or 4 weeks and several phone calls to get an appointment with a plumber and then he didn’t show. After a couple of weeks and more phone calls I got a second appointment. He didn’t show this time either. And since I was out of town I had to pay someone to go to my house and wait for him. All and all it’s been a couple of months and my water heater still hasn’t been fixed. Y’all must not have any follow up procedures at all because you have not bothered to check with me. I have to call you. I am trying to sell my house and no hot water is a distinct disadvantage.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 21st, 2020

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Thomas Stevens Hilton Head Island, SC

Choice was very responsive online, but long waits for live contacts. I suspect that is common with the Pandemic. Once i got through to them they were very helpful. Had to replace a washing machine and i would say they were very fair in the settlement . I was actually surprised that they made the settlement process painless.

6 years ago

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Wade North Las Vegas, NV

Even on the hottest of days and nearing a weekend no less, you still managed to get someone out to fix my ac within 24 hours. Based on this and my last experience, I will definitely renew my contract. I will also recommend to my friends and coworkers.

6 years ago

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J R Birmingham, AL

They are very prompt at getting on a request for service. The communication is also pretty fast. However, the communication you receive back is sometimes contrary to what is actually going on with the project. I know that they are in the business to make money, however there is more fine print in the contract on things that they don't cover than of things that they do cover.

6 years ago

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George Kristovich Goodyear, AZ

This the second time I have done this and have been unable to send. Amigo plumbing did a great job. Jesus was very efficient also took all precautions. We were very suprised and glad that he came on a Saturday. Well dressed and well spoken. Thank you for the fast response to our claim. Sarah Kristovich

6 years ago

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Emmilene Dillow Columbia, MD

I wasn't sure my AC problem would be covered. The agent I talked to found a way for me to submit my claim. The tech that came wasn't able to use the website to submit the estimate so he fi ed it and then kept Trying to get the info in. He couldn't. After he left and I card you the agent was so nice and helpful. He made it possible for may AC to be covered.

6 years ago

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Christiane Steele Myrtle Beach, SC

I just subscribed to the home warranty and I am very pleased the way Nathan presented It to me. He told me about the different ways I could go, he was not pushy and explained the program very well. I bought the 5 year plan and I am sure I won’t regret it. I hear that Choice Home Warranty is the best. Christiane Steele

6 years ago

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Jill Rich Pinetop-Lakeside, AZ

I was approved for an outside vendor to repair my AC unit. They came promptly. And perform the services for diagnostics and repair at a very reasonable rate. I was given an opportunity to send in for reimbursement And of the $300 (Dx visit, compressor capacitor, condensing fan capacitor and labor for repair) fee choice home warranty is electing to only reimburse $165.00. No explaination and written in a way like they are doing me a favor.

6 years ago

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William Tewelow Germantown, MD

Choice Home Warranty always takes care of the problems and makes it easy to call one number for most all the issues with my home; plus, I know that the repairman that comes out to the house is vetted by Choice Home Warranty , so I have more faith in their service and more trust in their character.

6 years ago

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Kathleen feil Layton, UT

Not. Sure yet since we just signed up. We appreciate the rates we were given and the discounts. However, the man pressured Way too hard on the five year plan and paying all up front even though it was to be paid for the next 3 months. Just could not pay 2,000 in the next 3 months. He kept pressuring me until I almost hung up on him and did nothing at all. We will see how it goes from here on out

6 years ago

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Diana Saint Charles, MO

the technician thot came out said I need a new coil for my AC choice did not authorize the coil to be replaced technician was required to put a stop leak product in it worked temporarily , I called in for service again and again the technician is required to do another leak test. in the mean time my AC can not keep up with the temperature outside I purchased a 5 year warranty and so far its a 50/50 on getting things taken care of. we’ll see if the technician gets the ok this time to replace the coil thst needs to be replaced or if he will be required to try an rig it to keep it working ridiculous

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. CHW is diligently following up with the technician to expedite your claim along as quickly as possible.

Jul. 14th, 2020

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VIRGINIA sULLIVAN League City, TX

He was knowledgeable, explained everything he did or looked at, and also explained recommendations regarding my AC. He was also on time, and called to let me know he was on his way to insure I was prepared for him to be there. As far as billing, was not sure what you wanted, but I pay $60.00 for service fee, and so far, any time I have used the Choice Warranty service, I have not had to pay any more than the $60.00

6 years ago

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martin heberling Sun City, AZ

Everything has been effortless in terms of contact to file claim, and providing follow-up giving next step instructions. Technician was fast and professional and provided good next step information and timing. A four day wait to schedule a technician and have him come to the house was a bit excessive to my way of thinking, but the problem is with a microwave which is not exactly an end of life event; however, if it was the air conditioner system that went out in our existing 110 plus degree heat and was told that there was a 4 plus day wait to have a technician come out and do repairs, I would be very unhappy...just say’in for future activity.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not completely satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jul. 14th, 2020

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Bobblehead Houston, TX

Outstanding service. Didn't attempt to give us the runaround/not pay for a service that we needed, like many other companies do. I didn't plan on renewing my contract when my original contract expires, but this company was so great, I decided to stick with them

6 years ago

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Sylvester Chancellor McKinney, TX

I had a warranty policy with another company and I was doing some research of other companies when a Rep from Choice called. I signed up with Choice. I informed the gentleman that I had a washer that was not draining from the water softener container. He told that it wouldn't be a problem getting it repaired when I signed up with Choice. I submitted a work request in June and it was denied. I asked to cancel my policy and a lady told me that it was not possible to get it repaired since this happened before the policy was effective. I was upset because I told the person that sold me the policy about the washer before I signed up with Choice. I was told that I would get $150 toward the repairs however, I couldn't get the washer repaired through Choice.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jul. 14th, 2020

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Ebony Henderson Knoxville, TN

Choice Home Warranty resolution was fast. From initiating the claim online to the point of resolution, the process was seamless. This was first experience with a home warranty company and I'm glad to have Choice Home Warranty.

6 years ago

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Kelly Hartwell Pasadena, TX

I had a great experience with Choice Home Warranty when deciding which home warranty company to choose. Every question was answered with complete transparency. If the sales person wasn’t sure, she immediately got the answer from her supervisor. Choice honored what a different sales person offered me the week before. Very impressed and happy with the decision to switch to Choice.

6 years ago

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Debbie Lescault Commerce, GA

Choice worked very quickly on our claim and we are very pleased with the resolution. They confirm every step of the claim process online. We have had other warranties that were not responsive, so we appreciate the ability to check on the status, online. We're very happy with Choice!

6 years ago

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Michael Williams Poquoson, VA

This single experience went fine; very quick processing of the claim and the responding technician responded within a day. My overall problem with Choice Home Warranty is that, at least in my experience, make their decision based on the cost of repair or replacement to them, often denying claims (even though the technician has recommended otherwise) when big ticket items, e.g., A/C units are involved.

6 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 13th, 2020

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Howard Morris

Very responsive.to calls. Service people are usually scheduled for the next day and they show up and address the problem. If parts are needed to do the repair the service man tells you the day he will be back with the parts and shows up. I am very happy with this company.

6 years ago

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PML Murrells Inlet, SC

Called for service. I had a leak under my kitchen sink. Within 2 hours I had Confirmation along with the name and phone number of the plumber that would respond. Joey W from Econo-Rooter arrived the next day. He was prompt, courteous and efficient.

6 years ago

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Marcie Ft. Washington, MD

What I like is I called on July 2nd my air conditioning had gone out and someone got back with me that evening stating someone would be to my home July 3rd between 7am and 11am. Most companies usually say do the Holiday they can’t get anyone to you until Monday or Tuesday of the next week week.

6 years ago

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Pam Calhoun, GA

Quick response to the claim as well as the ability to call a local company who could see us soon and get our water back on as soon as possible. It’s awful to be without water! If we had to wait for an out of the area vendor, it could’ve been a major disaster!

6 years ago

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R Alvarez Spring, TX

Very punctual and very little hassle. Had a couple of issues with our plumbing that requires two different calls. One plumber on the first call did not see any problem under our kitchen sink and left. The second plumber when he came out to address a separate issue was kind enough to look at the first issue and quickly saw the issue and worked with Choice Home to get that worked authorized at no additional cost. We are now waiting for that work to be scheduled and done. I like how this involved minimal involvement from me.

6 years ago

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susan Centreville, MD

I SPOKE TO TAJAH WHO WAS VERY HELPFULL AND IF I UNDERSTAND CORRECTLY IF I HAVE A PROBLEM I CALL THEM AND THEY WILL FIX OR REPLACE MY PROBLEM AT NO COST TO ME. OTHER THEN THE SERVICE FEE TO COME OUT TO REPAIR OR REPALCE PROBLEM.

6 years ago

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Winona Cone Chattanooga, TN

This was my second time using my warranty plan. My transaction on this particular claim was very positive. I didn't want a particular contractor, due to a previous experience, the CSR was very understanding and immediately switched contractors. Service was excellent.

6 years ago

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Debbie Dyer Maryville, TN

Choice has been extremely quick to respond to my claims. I had three and the first two were fixed within a week's time. A technician came to assess the third claim and has to order a part. It should arrive within two weeks and I know he'll come right away to fix it.

6 years ago

Choice Home Warranty Reviews