Choice Home Warranty: Read 52,564 User Reviews From Real Homeowners

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Matthew Brown Clermont, FL

The customer service I have purchased the Home Warranty Annie to wake up and my air compressor hat went out and they had someone to come and check the AC unit to find out that my air compressor had went and then the technician informed me that my AC unit was old so I'm waiting to see if Choice Home Warranty is going to fix it

6 years ago

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Evelyn Ochoa Phoenix, AZ

Whish they could take action faster when a/c problems arise especially in the state of Arizona!!! My A/C unit wasn’t working for an entire week I work from home and and my son goes to school online my house was extremely hot and I had to work and sleep under those conditions that is the worst experience ever! It took an entire week to order the part when I called after a week to see if part was in they stated it was not! Luckily the tech stated he could get the part. But that shouldn’t of happen if the tech wouldn’t of had the part the plan was to keep me waiting longer??? no one knows how bad it is to be without an a/c inside a house with a temperature of 98 until they experience it themselves. Choice warranty has to be able to work faster when big problems like A/C units brake especially in the state of Arizona. Because of that horrible experience I’m not a happy customer.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 21st, 2020

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Chad Knoxville, TN

Fridge was leaking water on floor on Tuesday. Placed an email request for service Tuesday afternoon. Serviceman arrived at 8 and he had the right valve on his truck but had to retrieve a hose from a nearby store. Was repaired by 9:30!

6 years ago

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Karen M Madison St Louis, MO

I have requested home repair for a leaking pipe in the basement. Choice has offered me the Claim Reimbursement Process. The plumber will be out this week to send his information to Choice Home Warranty. Once the repair is made and paid for by Choice Home Warranty you will continue to get a great rating.

6 years ago

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IDA V. ST. HILL Waldorf, MD

The young man from BNR Plumbing was very prompt, professional and efficient, He explained everything to me and made what was done very clear. I would recommend his company for future reference. Thank you Choice for choosing BNR Plumbing and for replacing my hot water heater. IVS

6 years ago

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Louis Murrell Lithonia, GA

Outstanding service! Customer service was very exceptional, professional, courteous and polite. The claim process were completed and process in a matter of minutes. I recommend choice warranty to all my friends and family.

6 years ago

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Debbie Ventnor City, NJ

I did my research on home warranty companies. Choice was rated #1. I now understand why I have had to call twice since I got our new home and both times no problem just a blessing. Would definitely recommend. them without hesitation. Debbie

6 years ago

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Florida Fresh Meadows, NY

Excellent experience. My A/C stopped working Friday evening, the beginning of Labor Day weekend. Panic set in thinking I'd have to wait until after the weekend for a visit. CHW representative processed my claim and assured me a company would call. Saturday morning AiRTS advised a tech would arrive by 2pm. Thank you.

6 years ago

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Marcia S McDonough, GA

This is my first experience with Choice , and its been nothing but amazing ! From the customer service to the technician that was dispatched to me a well as the quick response and attentiveness to my Ac problem. this service went above my expectations, and I am appreciative!!

6 years ago

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R G Rock Hill, SC

Choice Home Warranty finally got my plumbing issues fixed. They sent JESSE R. of Simril's Plumbing who did an excellent job ! He was very polite, friendly, professional, and knowledgeable! He fixed all our issues. We would highly recommend.

6 years ago Edited September 14, 2021

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janet diaz Boca Raton, FL

i have had this company for many years, up until my current dishwasher repair, I have very happy with the service. My previous repairs have all been done quickly and with professional responses. My current situation with my dishwasher began on Aug. 3rd and it is now 9/3/2020, with out the d/w being repaired or replaced. I have had to be a liason between the service company that CHW sent out and CHW. I have had to contact both CHW and the service company to find out what is going on here. Each company passes this off to the other company. CHW only attempts to contact the other company when I call them or correspond with them via the website. They pretty give me standard responses and still nothing is getting done. I am not sure at this point, if I will continue to use CHW, in the future. Please let me know your feed back on this

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that you have a confirmed appointment for Wednesday September 9, 2020.

Sep. 8th, 2020

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Erik M Sumter, SC

I was frustrated at the start but it wasn’t PTSD was America’s Preferred Warranty experiences, and I apologize. The technical scheduled was outstanding and found problems previously missed by the usual service. It was fast/effective/tremendous. I made the right call by switching to Choice, already determined after one service call.

6 years ago

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Don Maniha ,

My air conditioner went out on Tuesday and I called Choice Warranty and early the next morning a repair man came to my house. He was outstanding and fixed my air conditioner that same morning. He had everything needed on his truck needed for the repair. Outstanding Choice Warranty !

6 years ago

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Terry Adams Anderson, SC

Very pleased to do business with Harry S.......He took his time to explain the services and options available......actually, I decided to cover my second home also. He was professional and deserves a big raise.........Thank you, T

6 years ago

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Blanche Henderson, NV

I’m a new customer. I rated this high, based on A satisfied experience, at the time of signing up over the phone. The person ( Ronald ) Was wonderful. I only called to get information, and I end up paying for our starting warranty. Lol That’s how good he is! I pray I don’t get to use them, at all. But better safe, than sorry.

6 years ago

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K.E. Madison Colorado Springs, CO

I liked how easy it was to open a claim. Additionally, as soon as you knew that you could not send out one of your approved contractors, you gave me the option to arrange the repair with a local HVAC company familiar with my AC system. It was easy to submit the receipt and you quickly approval my reimbursement

6 years ago

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Kaushik Kumar Sirvole Houston, TX

I had a leaky sink/garbage disposal late night. I immediately filed the claim after mid night on the Choice new claims portal. I got an appointment scheduled for 11 AM the very next day. The plumber came in, diagnosed the issue, replaced it within 1 hour. All done by 12 30 AM. Can't ask for any more. thanks Choice.

6 years ago

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Glaudette Williams Gulfport, MS

I was very pleased with the service I received from the plumer that Choice Home Warranty sent to take care of my pluming needs. They were courteous and efficient and they came out the next day after I called your office. Thank you so much for helping me out. I will not hesitate to call again when the need arises.

6 years ago

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Tony Banks Jonesboro, AR

I just ordered my warranty and had one of the most seamless customer enrollment and I also was clear as to what to expect. Thank you for actually making me feel I matter to you. Easy but then again I am paying them, hope if I need to make a claim one day I am afforded respect at that time as well. Thanks for the great service.

6 years ago

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N Cook Jacksonville, NC

My A/C went out and I was given the reimbursement option to have it looked at quickly. I called the company that does my routine maintenance and it was fixed by noon the next day. Reimbursement option was quick and settled right then. Now, I just have to wait for a check to arrive in the mail soon.

6 years ago

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Steve Gendler Phoenix, AZ

I like the fact that I can file a claim 24/7 and get a timely response, including the name, appointment time, and contact information for the service person coming out. The service call cost is pre-set, and when they can't fix it, they replace it exactly as promised.

6 years ago Edited January 10, 2024

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Marina Campbell Nashville, TN

I have used Choice several times since I purchased my plan three years ago. I have always had a pleasant experience with their customer service personnel and all the companies they've sent out to do the claim, have been professional, efficient and nice to work with.

6 years ago

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Herb Pomona, NY

The original plumbers that were to come to my home had a 5 hour window: I waited for 5 hours-they never showed up and did not call. How were they chosen? When I called CHW to advise them they were very attentive and got me an exceptional repair crew who were very professional, and knew their stuff. I gave 4 stars because the original crew should have been vetted better.

6 years ago

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dlaurie Philadelphia, PA

I'm so impressed with how no long time to get response . I applied immediately. Rates are great & customer service s are excellent. Other companies , just to apply had wait time of 1hour or more using their 24hr emergency #. Good thing I had no emergency! Chose you guys after doing research. Great job folks!!!!!

6 years ago

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Daisy P Edwards Richmond Hill, GA

My experience was ok. I didn't get my appliance repaired completely because it was said that the previous contractor made a blunder and they refused to fix my appliance. The contractor was fine except that he opened a part of my wall and did not leave it the way he found it. Since he didn't repair my shower at least he could have put my sheet rock wall back like he found it. I pray my future dealings will be better. Thank you and may God bless you.

6 years ago

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Lee Forbes Savannah, GA

My dishwasher was recently checked out and found to be too expensive to repair with an electrical problem. I was offered $178.00 to replace it. The very least costly Whirlpool dishwasher, with none of the special features as mine Is over $500. On sale. I seem to have no option but to accept the amount offered by Choice Home. This is our first claim.

6 years ago

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Daria K Rhodes Pensacola, FL

I have already filled out one of these reviews and sent it to you. I don't know how much more I can say. The technician was very helpful and friendly. He ran some tests and found the circuit breakers needed to be replaced. He replaced them.

6 years ago

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Matthew Ryan Leesburg, VA

The repair was too costly , so they decided to replace the over the counter microwave. They covered most of the cost , but not the installation ( which is outlined in the agreement, so no foul there). Our case manager, Cheryl H, was delightful to work with.

6 years ago

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Victor Harris Park Forest, IL

The technician came earlier than expected and was polite. He fixed my clogged sink in my bathroom and showed me what clogged it up and offered pointers to avoid clogs. The thing I liked most was he cleaned up behind his ,something your plummers usually dont do.

6 years ago

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JoeV Inverness, FL

So far I'm very satisfied with the services proveided by CHW and its contractors. This company has lived up to its promises, and so far they have not disappointed me. Would I recommend this company to my family or friends? Yes without reservations! JoeV

6 years ago

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robell15 Lawrence, KS

I was able to speak to Todd S today regarding a home warranty policy that would work for me and he was extremely helpful. I obviously haven't used this service yet but am feeling great about the protection it will provide. Todd is to be complimented for his thoroughness!

6 years ago

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Kristi Vinson Kennesaw, GA

I can't speak to the overall rating of our Choice Home Warranty since we just purchased & haven't used the service yet. In terms of the warranty itself, the price seemed in line w/ other quotes in the area for the same range of repair/replacement coverage. We are happy about the peace of mind your home warranty offers should we ever need a repair or replacement. With regard to the sales call, Gary called us very promptly once I submitted online information. Gary was professional, knowledgeable & personable. On one hand, we appreciated the extended offers for longer terms w/ discounted rates. On the other hand it seemed a bit predatory once we declined & stated our comfort level was trying you out for the 1st term before tying up funds on an extended service agreement before we even had occasion to use your service. The continued offers felt akin to car sales, or time shares. All in all I would definitely give Gary an "A" for effort! We were just not prepared to spend additional funds in these volatile times, even though we recognize we were being offered long range cost savings.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Aug. 25th, 2020

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Lois Miller Phoenix, AZ

Our A/C went out during 116 degree temps outside, on a Friday night. We had a technician come out at 7 AM Sunday morning, who fixed it immediately. At this time of year, getting someone to fix A/C without waiting days, isn't easy.

6 years ago

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Linda Chirwa Huntsville, AL

I like the quick response time CHW takes to assign a technician to process the Claim. The technicians I have need assigned in the past have been excellent and professional. Customer service representatives have also been very helpful. To date I have not experienced any problems with Choice Home Warranty.

6 years ago

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Mark E Hackensack, NJ

I've been very please with the services from CHW. Recently i had an issue with a washing machine, that the team determined was more cost effective to be replaced. While I have not yet received the check, the process was easy as they assigned a rep to handle the issue. Other times when I've required service, either plumbing or appliance repair, they were able to get a tech here within 2 days. The online process for a claim is fairly simple and they follow up with both an email and voicemail on who the tech is and when the appt is scheduled. So far so good.

6 years ago

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William Tigue Mentor, OH

So far it has been great. Called late Monday afternoon with an A/C problem. Said a tech would contact me within 24 hrs. He called in the early evening said he would be here between 9 and 11 AM. He showed at 9:15AM. Now just waiting for Choice approval. So far very satisified. Bill Tigue

6 years ago

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STANLEY BURKLE Grovetown, GA

I PHONED IN MY DIFFICULTY WITH MY AIR CONDITIONING YESTERDAY. THAT PHONE INTERACTION WENT VERY WELL. I DID NOT EXPECT ANY RESULTS THEN BECAUSE IT WAS JULY 4TH. MY CLAIM NUMBER IS 125337908. I WAS HOPING TO HEAR SOME POSITIVE RESULTS TODAY HOWEVER. I LIVE IN GA AND IT IS HOT-ESPECIALLY WITH NO AIR CONDITIONING. PLEASE ADVISE STAN BURKLE (JILL PRATT)

6 years ago Edited January 10, 2024

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Berta Oviedo Carrollton, TX

Our experience with the technicians that are sent by Choice Warranty have always been pleasant, especially this last one. They were both polite, they introduced themselves by name and company name. I found that to be very reassuring!

6 years ago

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Brenda Varney Canton, GA

I was concerned when my Dacor oven stopped working and Choice couldn’t immediately locate a technician I was pleased they authorized me to find a certified Dacor tech who came to my house and repaired my oven on a Friday evening. Reimbursement process seems simple - waiting for my my check. But super pleased with the speed and efficiency.

6 years ago

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Ira Carmack Sugar Land, TX

Jesse L explained the warranty program in great detail, answered all my questions and did a great job. I was very impressed with his knowledge and patience. He offered me a great deal, much better than other companies, and we closed the deal. Thanks Jesse.

6 years ago

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Faith McCallister Mesa, AZ

My garbage disposal stopped working so. I called Choice Warranty and they were out the next day. They put a new one in and we’re gone in about an hour. They are very friendly and don’t question the problem, just fix it! Look no more for homeowner’s insurance. Choice Warranty is the one you need and want!!

6 years ago

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Cynthia Broom Columbus, GA

I am a previous customer and I must say that CHW provided great customer service. They were able to send professional technicians out to service my home in the past and those technicians were able to correct the things that needed to be corrected. I have decided to sign up again with CHW and I believe that they will provide amazing service again.

6 years ago Edited September 14, 2021

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M Monda Saint Augustine, FL

I had a HVAC tech the next day to fix my AC problem he was very good tech coming from a plumber that’s a great compliment. I recommend Choice Home Warranty to everyone it’s a smart decision to protect your home and wallet. Thanks for the fast and reliable service again

6 years ago

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Gina Mares- Robbins Houston, TX

I needed to find a good warranty for my appliances. My recent warranty on my appliances are scheduled to expire soon. I decided to change company. I found Choice Home Warranty. I'm very satisfied with the cost. Thank you, Mark

6 years ago

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Jonathan Rader Keller, TX

Right now, my experience is very mixed as the pool situation has been going on for over a month and is still not repaired. The last service provider that came out was very good and is waiting for authorization from Choice to do the repairs. Yesterday, I received an update from Choice that made no sense at all. It stated that 1) Choice would be paying only $150 for the repairs. 2) I would be out of pocket $270 for the repairs as they were "over the limit" for the equipment. 3) the repairs were completed when they haven't even started. All of this is not inclusive of the three repairs I initiated and completed myself because Choice couldn't get a qualified service provider to repair the equipment in a timely manner. This is on top of another experience with Choice where they said it was less expensive to replace an over the stove microwave vs. repairing it and paid me $250 to get a new (inferior) microwave but, would not cover any of the additional costs for fitting or installing the microwave. This resulted in an additional $700 out of pocket in order to get something comparable to what I had. At this point in time, I am beginning to wonder why I am paying them as they are not doing what I believe should be done.

6 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Apr. 13th, 2021

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Tiredasz Mableton, GA

The first company CHW assigned my claim to on 8/1/20 went out of business on 7/19 and did not even repair A/C systems. This I discovered after 4 days with no A/C, very little sleep, and the temperatures were in the 90's and not getting any reply to my numerous messages with the "company" to do the work I looked the "company" up on line. After calling CHW and talking to a supervisor and explaining the entire situation the supervisor reassigned my claim to a new company Platinum Heating and Air, their tech was out the next day and had my system up and cooling in no time. Thanks to PHA for their prompt and courteous service as I am a senior citizen, veteran, and disabled no A/C in 90+ weather is very dangerous. Again cudos to Cody from PHA. I would like to suggest that CHW vet their service companys better.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by the first technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Aug. 10th, 2020

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Marie Wilkerson Fayetteville, NC

When I called in to schedule a repair, I was treated with respect. I was also told I would only have to pay one fee for both my dishwasher and dryer that needed repairs. They listened to my concerns and repeated what was going on with my appliances.

6 years ago Edited September 14, 2021

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Daniel Fowler

Since we purchased our warranty with Choice, we have used it a few times and not once, have we had any issues. We liked it so much we bought a 5-year plan. I can call and with an hour have an appointment for someone to come to my house. I will keep Choice as my home warranty.

6 years ago Edited January 10, 2024

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Rachel Childs Abbeville, SC

The customer service representative listened patiently to my explanation of the problem I was having with my heating/cooling system. I was provided with a claim number and told someone would respond within 24 hrs of my claim being made. Due to the health condition of my nephew who stays with me, my A/C being out was a serious situation. CHW responded like it was serious to them also. Thanks.

6 years ago

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Valinda B Ford Raeford, NC

I have been doing business with this company for a long time. Once you place a claim, a company will usually call you the same day or the next to setup an appointment. They are very efficient in fixing the appliance or with a payout to replace the appliance.

6 years ago

Choice Home Warranty Reviews