Choice Home Warranty: Read 46,188 User Reviews From Real Homeowners

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Sean Hamilton Tuxedo Park, NY

Communication is poor, when I call to speak with a representative at the number given I get an automated response to go online and send a message and wait for a response, I’m still waiting…. In order to speak to a customer service representative, I had to call the representative I brought my policy from to transfer my call. I’ve also had other issues with parts being ordered, but not shipped and not being told anything…..poor communication is main issue. Thank you.

1 year ago

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Susan D The Colony, TX

The technician was very thorough in trying to fix my refrigerator but it ended up needing a part. He put everything back in place and cleaned up well before leaving. I would recommend him anytime!

1 year ago

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Ellen Lartz Rochester, NY

Got a message via my Gmail account and requested a free quote for the company to provide me with a Home Warranty plan. Monthly payment was low, with only a 30 day waiting period.

1 year ago

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roseanne morano Greensboro, NC

This plumber, Arthur S, was very knowledgeable and did an excellent job with a leaking pipe. I am satisfied with the job he did and would recommend him for your plumbing needs.

1 year ago

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Jeremiah Brown Atlanta, GA

The wait time for service call was too long. Four day wait is a long time without heat. The technician was efficient and knowledgeable. The company responded to all my calls in a timely manner. Even offered to come a day earlier.

1 year ago

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Betty perkins

The professional services that were explained in detail was very informative and they offered a wonderful deal for seniors Very impressed that Michael answered the phone and I was not on hold.

1 year ago

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Rebecca C Warren Georgetown, KY

The price we pay per month in nominal & so worth it!! And, it was cheaper than all the other companies we priced. Thank you for the comfort you provide Choice Home Warranty!

1 year ago

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Pamila Preacely

Kevin cam wout on the 6th of February sis an awesome job.im thank you and please to work with Choice home warranty. very fast response and coming out performing satisfied work.

1 year ago

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Misha

Beginning with their clunky and cumbersome claims portal, to their automated claims assignation system, to the length of time and number of messages and micromanaging required to get anything done…and then to finally have a service provider assigned, but one who did not show up and failed to communicate, and then to have that same provider reassigned even after reporting the situation; and meanwhile, my initial claim was over a week ago and I am suffering at home; and then they only cover a fraction of the replacement cost…. In my experience, each of my claims have had something go wrong, and in every necessary communication one is directed to communicate through that clumsy claims portal where it feels like calls of distress fall into a black hole.

1 year ago

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DarleneJ Pound

Wilson O was professional, efficient and friendly. He pinpointed the problem immediately and made the correction quickly. I would highly recommend this individual to anyone with an electrical issue.

1 year ago

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Derik Scudder Boise, ID

After submitting my claim for a broken furnace on Friday morning, I waited two days (until Sunday) for Choice to provide any communication about a scheduled repair. My house was under 50 degrees. I called multiple times for service and was provided very little. Ultimately the technician was great, but sitting in a freezing house for multiple days was not.

1 year ago

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Anthony Matas Geneva, IL

A+++. Great communication, responsive + competitive plans and rates! Representative, John R - very professional! (New customer) Previous home warranty - customer of AHS, 2/2018 thru 2/2024.

1 year ago

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Rekeying new house Port Richey, FL

Dorna was very friendly and went above and beyond in rekeying my house. She explained everything she was doing and even changed the garage door keypad and clickers. I was quite impressed.

1 year ago

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Cheryl L. Martin Cincinnati, OH

The technician that you sent to check out my furnace issue was very uncommunicative and said that they'd have to cut out a part of the furnace to make the necessary repairs. I was told this repair is not covered by the plan because it was not due to normal wear and tear, which it was.

1 year ago

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Ashley Thorpe

I loved that my appointment was scheduled the next day after I put in my claim. Service was speedy and completed accurately. The technician was very knowledgeable and friendly.

1 year ago

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Robert Placentia, CA

Positive Customer engagement with the Quote for a Warranty n Options of payment.Friendly conversation with supplying my needs now and in the future. Please call them n you will be assured of a great service.

1 year ago

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Rosita Lashley Palmetto, GA

The technician was very polite, made himself known as per the company he works for, and went to work on the problem. With some input from us, he was able to fix the problem right then. We have no complaints.

1 year ago

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Brenna Williams Lincoln, NE

I love that the technician from Good 2 Go Drain and Plumbing is professional and very friendly! He is a busy guy but still fit us into his schedule! Not having a water heater is not very fun!

1 year ago

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Cindy Smith Tyler, TX

Quick response from assigned technician, once the claim was submitted. Ed was prompt in getting here for the appointment. He was very professional. He worked quickly and fixed our garage door issues. Unfortunately, the parts and issues weren’t covered under our home warranty policy! I would recommend Ed and his company for garage door issues.

1 year ago

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Sondra Tabeling Red Lion, PA

I have had several appliances fixed in my home, however, plumbing is a disaster. Apparently there are not enough plumbers in the area that subcontract for Choice. I have been told by plumbers that they do not want to do work for Choice because they do not pay well. Also, it makes no sense that the appliance will be covered, but the customer has to pay a plumber and/or electrician to install the replacement.

1 year ago

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macstark

1 year ago Edited February 15, 2024

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Stacey Taylor Suitland, MD

Major reason I like this company - due to the savings, peace of mind, and the how Choice Warranty pays attention to the company partners reliability and professionalism and finally the work performed by experts. Thanks

1 year ago

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Abhishek Gupta Pflugerville, TX

So far, it is good experience for repair. It is hassle free to setup appointments. I have not come across any major breakdown or replacements so doesn't know that experience yet.

1 year ago

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Vito P Berlingeri Bluffton, SC

If the response time fro the Contractors would be quicker this would be a 5 star home warranty and not due to them, it might depend in the area that you live in. In my case Souht Carolina/ Represeentatives are on top of things responding via email or phone calls. Represeentatives are on top of things responding via email or phone calls.

1 year ago Edited January 26, 2024

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Bill Tompkins Las Vegas, NV

The telephone representative was knowledgeable, and helpful in me choosing the correct policy at the best price for us. He discussed the different policies and discounts offered.

1 year ago

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DocBWI Chicago, IL

I like that the level of coverage, areas in my house that aren’t covered by my previous warranty company. This is important for a person like myself on a fixed income. Price point is good, too.

1 year ago

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Shirley

I like that HT Philly HVAC came in a reasonable time frame. When I told him the problem, I was having with my gas heater, he new just what the problem was and replaced the part. My heater is now working fine.

1 year ago

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Abidoye Timilehin Otan Ayegbaju, OS

I love choice home cause they are fast in responding and they really helped me in many of my home appliances that got damaged it was adequately fixed I really appreciate you guys

1 year ago

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Brady Birdsong

I appreciate the fact that Choice does the heavy lifting of identifying contractors and vetting them for the work. I've only had one contractor come out by they've been very good and skilled. I would like it if it were easier to have multiple related issues on the same ticker.

1 year ago

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ItsMe ItsMe Brisbane, QLD

It was an emergency claim made, due to bad weather, heating system went off, but got technician on 3rd day & he fixed it temporarily, waiting for this claim to be resolved once the component changed.

1 year ago

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FisherHomes

Great coverage and service is fairly decent. I would say is 4/5 stars for timing, but it really depends on the local contractor. Have had great experience with submitted claims.

1 year ago

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Pamela Hall Fort Mill, SC

It's nice to know there is a backup to services needed. However, we were extremely disappointed when our HVAC needed reapair and we were not totally aware of coverage. Also, it took too long for some of the service requests to be performed.

1 year ago

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tammy merriweather Indianapolis, IN

The representative who assist me was very knowledgeable, patient and had great customer service personality. He made my decision to go with this company very easy. I really do appreciate him and how he helped me today.

1 year ago

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Anwar Maharmeh Manassas, VA

They are doing a good job so far. The last service call was to fix the fridge, and the technician came, diagnosed the problem, and ordered the parts. the following week, I came and installed it thanks

1 year ago

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Cisco Martine HI

They were able to come out within a day of needing them, the plumber changed the sink with an equal replacement and was fast and friendly! Definitely glad to have this covered under warranty!

1 year ago

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Derique Cannon

In general, I appreciate the companies that have come out to diagnose all our different machine issues. They have been be knowledgeable and down to earth but for the last claim I am disappointed with Choice. The amount of money we are supposed to get to replace our current dryer does not account for inflation or current prices. Also, 30 days is a long time to wait for an e-gift card.

1 year ago Edited March 24, 2025

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Yolande O'Banion Cathedral City, CA

I have worked with a number of home warranty companies but have never had one that responds so quickly to my need for service or with competent technicians who can fix the problems covered by Choice Home Warranty.

1 year ago

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Verified Customer

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Love my Choice Reno, NV

Choice HW was very responsive to my claim. I was pleased when they offered me the price of the repair to apply to a new refrigerator. I will always be a choice home warranty customer

1 year ago Edited July 8, 2024

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VICTORIA PRATT Columbus, OH

Because Suraj took the time to explain to me all about the home warranty!! Reasonable in price, everything that I was looking for in a home warranty!!! Thank you Suraj!!! Please give him a big bonus!!!!

1 year ago

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Darrell Hook Wichita, KS

I had initially got online to request a quote and during my online visit, I received a call inviting me to sign up with a discount. Jonen was very polite and answered all of my questions before I agreed to sign on.

1 year ago

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Robert Winkelman

Choice warranty is a good value for the investment. Our home is approaching 20 years old, with mostly original appliances. There is comfort in having the protection of a warranty

1 year ago

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Jan Hall Boise, ID

This is the first time that we have been able to have coverage on our home for everything including appliances and the information was laid out in a clear and concise format. Thank you!!

1 year ago

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John Suskey, Sr. Benton, AR

The repair person came out within a week of filing the claim. However, he did not have any parts with him. So, they had the part ordered, and the 2nd repair appointment had to be scheduled. It was 9 days after the initial visit.

1 year ago

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Maria Varela Miami, FL

They where very helpful and sent a great airconditioning company that I request and will request from now on called All Florida Air and Heat and the owner very thorough his name Arian V just amazing !!!!!

1 year ago

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Danny Hattiesburg, MS

Like: The speediness of getting someone out to access the situation. Repairs were made but it took 5 visits before finally deciding to make a complete repair. Hopefully this will get done in the next couple weeks and can have heat for the winter.

1 year ago

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Paul Tulsa, OK

The technician was professional and pleasant. He explained what the problem was and explained what he was doing. He answered all of our questions. I would gladly recommend him to anyone. His name was Warren Keith O.

1 year ago

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Carrol B Montgomery Wylie, TX

CHW sent Cortinas & Sons Hearing & Air Conditioning (Sachse, TX) to perform service on my heating system & I was very pleased. I would highly recommend this company to any one needing this type of service.

1 year ago

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Alphonso Carioti Windermere, FL

The scheduled window for arrival I received (3 times) was from 11am to 3pm, so I took the day off work. At 3pm, he was not at the house yet so I called him. He said he should be at the house by 4:30pm, so I said OK. He arrived at 5pm. Once he got here, he was quick and efficient and did the job well. Problem was solved.

1 year ago

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Lisa Gant Helena, AL

The technician was very professional and knowledgeable about the issue we were having. He fixed the issue and updated us on what he did and then cleaned up and left. Very happy with this company.

1 year ago

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Carmine Irving, TX

I was impressed. I had a problem called on Sunday Monday morning a technician called came on Tuesday. Examiner problem came back by Thursday or Friday and fixed it. Everything worked out extremely well very pleased.

1 year ago

Choice Home Warranty Reviews