Choice Home Warranty: Read 42,087 User Reviews From Real Homeowners

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KIERAN BUSTAMANTE Fairfax, VA

service is very good - just a couple minor nits (such as non-confirmation by email of service request)

2 years ago

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Kishan Harripersad Hagerstown, MD

Easy to get the initial service set up but then the contractor took over two weeks for actual repair date..

2 years ago

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Kamille Jones Chicago, IL

So far I haven't had any trouble opening claims and most of the people they assigned to me have worked out well

2 years ago

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John Taylor Huffman, TX

I've had some issues with Choice Warranty not paying for certain item s supposedly under warranty. Wait times for technicians is not great especially when you need your AC.

2 years ago

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Antonio massenti Spring, TX

It costed me $ 65.00 to find out that the part needed for my refrigerator to be fixed was not covered, yet all the dollars that I paid, they were all good.

2 years ago

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Rozethel Kelly Houston, TX

Sent an incompetent technician to repair HVAC issue. Came 3 times and didn't resolve issue. Had to hire a technician to complete the job and choice would not reimburse me .

2 years ago

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Jerry France Massillon, OH

If my furnace goes out in the middle of winter I need a repairman NOW not in 4 or 5 days like I had to wait for a repairman to fix my refrigerator.

2 years ago

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Dawn M Schaab Kenosha, WI

Given wrong information when signing up. Said originally that I could use any certified tech. Then was told I couldn't.

2 years ago

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Jane Hoelscher Jonesboro, GA

You don't care!! I signed up with the understanding that I would receive a paper copy of what the policy covers. I am vision challenged. Please accommodate me or I will not renew my plan!

2 years ago

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Terry A. French Hidalgo, TX

I could have saved the $1700 fee paid to Choice and used the cash to pay for the not-covered frig and water heater. Never again bother with a home warrenty . Is a waste of money

2 years ago

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Diane Short Chino Valley, AZ

Came diagnosis the problem, ordered the part and returned in a timely manner installed the part.

2 years ago

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Richard T Alt

Because of their prompt reply and service in setting up an appointment to repair my clothes dryer.

2 years ago Edited January 10, 2024

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Tammy Price Beaumont, TX

Came out quick to fix what I needed and so nice. So much better than the last company I used.

2 years ago

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Dr. Andrew Margulies

Denied my claim for an ac repair because the part was under warrantee from the manufacturer. Thats baloney! Get the part from the manufactura and cover the installation of the part.

2 years ago Edited August 15, 2024

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Pamela North Dunedin, FL

thought on my last call, they would actually fix the problem instead of giving me an estimate of over $5000 to fix it???

2 years ago

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David Vedder Claremont, NH

No technicians ever available from CHW, online process for local technicians confusing, reimbursement takes a month which is too long.

2 years ago

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Anna Wood Marysville, OH

I wait 5 days waiting for choice to find a contractor and they were not able to find a contractor to come and look at my air conditioner.

2 years ago

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Razi Gaskari Houston, TX

they were very fats in the process, the only reason that I put 4 was the compensation for replacement took a month!

2 years ago

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Dave Henderson, NV

The technician and office staff for no stop air conditioning were professional about how I was treated.

2 years ago

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Debra A Carlson-Wood Laveen, AZ

We paid in full in advance for multiple years. I have made several claims and they are almost always denied. I cannot find out what is actually covered and am VERY diappointed by coverage and response to claims.

2 years ago

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Helena Kennesaw, GA

The technician's recommended repair wasn't approved. The AC unit hasn't been fully repaired. The only repair allowed was a patch job that will eventually need to be repaired again.

2 years ago

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Doreena Glendale, AZ

I used it for a plumbing issue and everything was fixed perfectly. It was a great value

2 years ago

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Anonymous Hanover, MD

I put in a request. Then a technician came and they looked and they did the work. It's been pretty good.

2 years ago

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Hilario B Las Vegas, NV

I used it already twice and they did a good job. They're nice guys that come out here.

2 years ago

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Patrick Annie Rosedale, IN

They've always been easy to work with. People will respond to the claims pretty quick.

2 years ago

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Edmund Daytona Beach, FL

I had to have them come out and check the AC and he found out it was just a plug drain part. They were very helpful.

2 years ago

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Christine Plainfield, IL

I went 11 days without hot water because of Choice Home Warranty. They were absolutely horrendous. I was misled. Worst experience that I had as a homeowner, and I've been a homeowner for many, many years.

2 years ago

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Gerardo Kissimmee, FL

It is a good service. I called because of my fridge and they show up two days afterwards.

2 years ago

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Robert Newport News, VA

They've done pretty good for me. I just used it recently for my heating. I'm pretty happy with the service.

2 years ago

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Robert

They have declined the couple of my claims and I don't think it was right. We had some leaks up in the bathroom and they said that it wasn't covered.

2 years ago

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David Daytona Beach, FL

They're a good company. My air conditioner compressor broke. They came out and took care of it.

2 years ago

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Brenda Weeping Water, NE

You can get better coverage with another company. When I needed to used my warranty I found out that it didn't cover what I was told it would cover and the person was very rude.

2 years ago

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William Buckeye, AZ

They were able to help me to find a company to fix my AC unit and come out and give me advice.

2 years ago

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Normel Green Cove Springs, FL

I've been waiting for my refrigerator freezer since June and they just did not come through, but other than that it's just been wonderful.

2 years ago

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Max Loeb Los Angeles, CA

My disposal wasn't working and I called Choice and they sent a person and they fixed it.

2 years ago

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Erasmo Blauvelt, NY

I have used in the past 2 weeks the warranty twice and they both have replied very promptly.

2 years ago

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Rosanne Santos Covina, CA

They were friendly and courteous on the phone. Work was done in a timely manner.

2 years ago

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Dave Bobo Pickerington, OH

I called and filed a work order, they responded very quickly and made the repairs that were needed.

2 years ago

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Yannetta Cooper Nicholasville, KY

The technician was very knowledgeable and I would recommend this company anytime.

2 years ago

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James M Saint Augustine, FL

Small claims don't seem to be an issue but any item that is relatively expensive, I get extreme push back with little explanation.

2 years ago Edited January 10, 2024

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Lisa Bybee Canyon Lake, TX

Quick response, and I liked the plumbing company that took the job. I will recommend him to others

2 years ago

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jim wilson Coffeyville, KS

fast action and kept me informed. Far superior to other home warranty companies I have had.

2 years ago

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Alvin Levine Ormond Beach, FL

The workmen came quickly got the job done with his little pain as possible. Little pain

2 years ago

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Ng Garland, TX

Worked hard to resolved issues. Their domestic retesion customer service team is great

2 years ago

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Walt Davis Huntersville, NC

1st claim I had went Great from the time I filed the claim to the end of the fix. Vendor was Great!

2 years ago

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Bernice quinn Palm Bay, FL

They are prompt in getting a technician and so far I have been happy with the results

2 years ago

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Ellen Rosen Prosper, TX

Job was assigned quickly for repair. He came on time, worked quickly, cleaned up, all was fixed .

2 years ago

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Martha Mathewson Savage, MN

Appointments were fairly quick. Getting parts is another story, but not CHW's fault.

2 years ago

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Patrick Lynch Birmingham, AL

Service has been great as have the vendors chosen to perform the work I have needed.

2 years ago

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Deena Coker Enid, OK

Every time I have called for service they have had someone there within a couple of days..

2 years ago

Choice Home Warranty Reviews