Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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SAMUEL IDRISSA SESAY Columbus, OH

Bad experience to my last claim, the claim I made was not solve and the technician told me choice warranty will be calling me to discuss it, up till now nothing has happened, the most painful of all, I have choice until 2025.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 19th, 2022

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Thomas Kurras Hendersonville, TN

Every claim has been denied. The last claim was dishwasher. After it couldn't be repaired was given $250 to replace. I can't buy a dishwasher for that. Also out $150 to get a plumber to stop leak left by technician sent by choice. The list is long of poor service

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 19th, 2022

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Verified Customer

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John George Henderson, NV

Very professional and efficient. The repair work is completed in a timely manur and very convenant to file a claim

4 years ago

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Martin Ramirez Chicago, IL

Good quick service. Tech found the issue quickly and made the repair. Gave advice so it wont happen again.

4 years ago

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Adnan Gul Houston, TX

Reliable company, had issues with plumbing choice send the guy next day and approved the work order

4 years ago

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stephen chesterson Hartsdale, NY

I have had 1 repair request. Ot was handled quickly.great communication with Choice and repair tech was excellent

4 years ago

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Brenda Uetz Marthasville, MO

Everything so far has gone pretty well. Appointments have been set quickly when needed and the service provided has been good.

4 years ago

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Audree Vaughn Atlanta, GA

My first experience was not good. Even though my hold time on the phone my second call, the service guy was prompt and followed up with success.

4 years ago

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Sheryl Alexander Henderson, NV

The people at Choice are excellent to deal with but their replacement policy is a joke. I have a Viking Professional microwave oven ($1800-$2200) and they are giving me $400 to replace it.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 12th, 2022

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Verified Customer

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Debbie Hubbs Knoxville, TN

These fly-by-night companies that they contract with do not show up for their scheduled appointments. We've had 3 to cancel on us after staying home and missing work 3 different times. Should charge Home Choice for wasting our time.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 12th, 2022

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Verified Customer

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K Hamilton Prairieville, LA

Worst experience with this company. Reported a issue about my microwave not working on March 20 and it is still not repaired. Tentative date is May 10th but have been scheduled two other times with no technician coming to house

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 12th, 2022

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Verified Customer

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Patricia Arnold

I got tired of the runaround after repair was approved. Also, 4-6 calls and e-mails a day begging me to sign a new contract.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 5th, 2022

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Verified Customer

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William Rezac Osage City, KS

Quick response and follow up! Have used them a number of times and they always respond with excellent service.

4 years ago

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BRIAN LOEB Maumelle, AR

The Lowe's gift card was nice, it would be ideal if we had an option on where to shop, but it took almost 30 days to get the gift card for our new refridgerator.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 5th, 2022

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Verified Customer

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ANA LANDEROS Midland, TX

Choice Home Warranty has been always very helpful, always send someone right away to fix what needs to be fixed!!

4 years ago

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J Williams Mechanicsburg, PA

You denied my claim to cover the replacement of my more than 28 years old failed furnace by claiming it was not due to normal wear. The furnace failed after more than 28 years is not due to normal wear just because it has some rust on it?

4 years ago

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Verified Customer

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catherine Louise dossat Conway, SC

Matt, the plumber from Affordable Plumbing, went above and beyond to make sure that both my toilets worked correctly.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 5th, 2022

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Verified Customer

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Reggi Jones Raleigh, NC

2 other companies said I needed a New Gas Water Heater but Choice Home Warranty came out and fixed the Water heater!

4 years ago

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S. Benn Virginia Beach, VA

An excellent technician sent was dispatched to our home. He was very helpful and did an excellent job.

4 years ago

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Verified Customer

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Carroll Chrisman West Columbia, SC

Quick response to claim, they do what they say, maximum response and complete feedback to ongoing claims.

4 years ago

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Rebecca Smith Tuscaloosa, AL

Got someone out here and then in a few days I got the answer. Still waiting for the Lowe's gift card?

4 years ago

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BJ Dailey Nicholasville, KY

Appliance repair man was knowledgeable, very pleasant and determined to find a solution, which he did.

4 years ago

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Debbie Hayhurst Belton, TX

Had to file a claim recently. It was immediately handles and a service tech was at our home the next day

4 years ago

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Mike Bagley Savannah, GA

Choice is quick to respond. I've had to use them a couple of times and they had the situation handled perfectly.

4 years ago

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Afshin Azimi Las Vegas, NV

Great service by the company itself. Very responsive and quick to act. Some contractors they work with are not great to work with.

4 years ago

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Verified Customer

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Anne Campbell Myrtle Point, OR

So the tecnitian fixed our bathroom heater and it worked for less than a week. Still haven't had our heat pump fixed. and Im out 2 different service calls. I wouldn't mind that if our stuff was actually fixed.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 5th, 2022

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Verified Customer

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Christopher Monahans, TX

The contractors you send have terrible reviews. The plumber came to my house, did nothing collected $60.00 said he would be back and never came back. I had to do the repairs myself.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 5th, 2022

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Verified Customer

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Kuan Kuan Yu Fontana, CA

customer service is very good, except the plumbers that they contracted either didn't show up , no call, no scheduling and lie about the work that they didn't perform. constantly need to reschedule and reassign and the work is not done for over 4 weeks.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 4th, 2022

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Verified Customer

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Pam McHenry, IL

Can’t get a hold of anyone in customer service to make an appointment. When they offer you money for a replacement, they basically offer you nothing.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 4th, 2022

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Verified Customer

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R Benekin Evans, GA

Overall items I requested to have repaired was completed in a very timely matter. Very good customer service.

4 years ago

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Verified Customer

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Karen H Oster San Antonio, TX

Good experience and service. I have had them out a couple of times and both were set up with appointments quickly.

4 years ago

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Verified Customer

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Karen Wortham Memphis, TN

Customer service scheduled my services promptly and checked to see if I was satisfied with the services provided.

4 years ago

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Verified Customer

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Arthina McGuire-Machado Champaign, IL

Any problems or questions I have they help me through them even if it's a problem not related to their services

4 years ago

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Verified Customer

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MARC STEPHENS Springfield, MO

They have scheduled repair very quickly after filing a claim. The service has been wonderful so far!

4 years ago

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Renee Fleming Lugoff, SC

Because everything went smoothly , from start to finish. everyone were very knowledgeable and professional

4 years ago

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brenda fuller Fort Washington, MD

quick response time, but their approval rating of claims needs improvement, they always final a reason to denie the claim

4 years ago

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Verified Customer

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Darla Aaron Saint Charles, MO

I rate Choice that way because they are a One stop shop! I usually have a good experience but some contractors are not good.

4 years ago

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George S Morris Great Falls, MT

They spend more time attempting to avoid doing repairs than obtaining qualified repairmen. I have been advised by numerous repair men that they will not work for Choice because they will not pay for repairs done!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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Verified Customer

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Michael Walker Deer Park, TX

They don't take care of customer service. I was promised a service call credit and the next call I still had to pay the fee. Only had 2 calls in 3 years. I am the dream customer.

4 years ago

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Roy&Laura Morristown, TN

Had a problem in the bathroom and it got fixed quite and that person that came to fix it was professional. I had no any problem at all.

4 years ago

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Estevan Grand Prairie, TX

The one time I used it they responded quickly, but to fix it it took almost a month because they were waiting on a part. They're prompt in everything.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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Verified Customer

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Larry Jupiter, FL

I had to use it just two weeks ago, the repairman came fixed the problem then that 15 days/20 days later I had a problem with the same thing they came right out and ordered the parts to repair it again no charge on the second time. Every time I've called they've always responded in a very professional manner.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Customer Relations.
We hope you will take a moment to update your star-rating to reflect your positive experience.

May. 4th, 2022

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Verified Customer

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Ronald Elk Grove Village, IL

So far everything has been very good. It covers everything. They helped us replace our dishwasher when it broke.

4 years ago

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Kerry Thornton, CO

Seems like the best coverage for the money. We got service on the washing machine when it wasn’t working.

4 years ago

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Charlotte Dyer, IN

Sometimes getting to customer service takes a long time. The guy they found to take care of my washing machine leaking was great.

4 years ago

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Anonymous

Whenever I call for service, I get it in a good reasonable time. The rates went up and I don’t know why. The price is a little steep.

4 years ago

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Khalil

I’ve had to incidents and they knew what they were doing. I have no received my check yet fr my stove. It was a low amount.

4 years ago

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Luis

A good service for the long term. I would recommend them. I used it to fix the dryer on my rental house.

4 years ago

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Bob Brandt Franklin, TN

CHW gets someone to service problem quickly. However, this last time they could not find a servicer and I had to find my own.

4 years ago Edited January 10, 2024

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Verified Customer

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Thelma Ochoa

The response is quick and fast. Very well mannered and polite. Never have had a problem with choice warranty.

4 years ago

Choice Home Warranty Reviews