Choice Home Warranty: Read 46,188 User Reviews From Real Homeowners

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Verified Customer

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Donald

My AC was not performing well. The gentleman didn't show up when he said he was going to. When he came he reported the AC had a pre existing condition which it had not. When I complained to Choice about that they sided with him and the agent failed to answer my questions.

6 years ago

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Verified Customer

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anonymous San Antonio, TX

My AC unit needed maintenance. When someone came out and looked at it Choice would not pay for any repairs because they said I was not maintaining it. I think they should have looked into it more. I wasn't very happy with them at all.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback!
We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of the matter referenced as it pertains to our agreement.

Regards,
Choice Home Warranty

Aug. 7th, 2019

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Verified Customer

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Catherine B.

Choice home warranty are always very polite on the phone. The time I did use it. It took several days to get someone out and the service provider was not very polite.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty’s efforts are to continue to raise the bar as we look to enhance the customer experience in all areas of business. Our goal is to provide a positive exchange as we address your important needs. Our Consumer Advocate Department will contact you directly in regards of your concerns.
Regards,
CHW

Aug. 7th, 2019

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Verified Customer

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Connie Kingman, AZ

They are very trustworthy, it is a good company. It was less expensive and I could make the payment all at once.

6 years ago

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Verified Customer

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Brenda Darlington, SC

When I have a problem with an appliance, they get right to me. They give me real quality of time on the phone.

6 years ago

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Verified Customer

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Connie Mount Hope, WV

My air conditioning unit was not working properly and I called and after three weeks, they finally sent someone out that knew what they were dealing with. The guy turned in the claim to Choice and it was going to cost me twelve hundred dollars to repair. I would advise people not use them.

6 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 1st, 2019

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Verified Customer

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Vanassa B

The service people are good and I like the price. My stove went out and I needed a new stove. They back to you.

6 years ago Edited January 10, 2024

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Verified Customer

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Diana Springsguth

I have requested a copy of my warranty twice now. They sent it to the wrong address the first time. They keep saying they have sent me one but I have not received it. My copy machine is broken.

7 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. Our Consumer Advocate will reach out to you for further assistance.

Sep. 7th, 2018

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Verified Customer

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jim schleis

we like the extra year and if we have a problem it should be easy to fix through choice home warranty.

7 years ago

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Verified Customer

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Gislene Noel

Central air stop working over the week-end, CHWsend me a technician that charge me $60 cash in advance, tried to sell me part needed to fix the unit, CHW refuse to fix because it Will cost too much. I called and spoke Malvin who inform me that it is documented I was offered $300, it is a scam, I will report this to BBB

7 years ago

Reply from Choice Home Warranty

Our Consumer Advocate will contact you directly.

Aug. 14th, 2018

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Verified Customer

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rosed wash.twp

It took a week before my ac got fixed because they have to order some parts. The guy took care of the problem and now it's running well. Thanks !

7 years ago

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Verified Customer

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Lynnell Green-Keyes Mesa, AZ

Previous contract was well represented and as soon as the warranty was up on my new home, I repurchased.

7 years ago

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Verified Customer

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Gary Cottage Grove, MN

They were courteous and informative. I appreciate everything that they talk to me about and the help they give me.

7 years ago

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Verified Customer

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Steven

Our friends have Choice Home Warranty and love it! Customer service got right back to me and answered my questions.

7 years ago

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Verified Customer

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James

I talked to a salesperson for Choice Home Warranty and they came up with a pretty decent deal. They were very professional in answering my questions.

7 years ago

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Verified Customer

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Natalie

The guy in customer service was really responsive. Choice Home Warranty is very helpful in purchasing the warranty.

7 years ago

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Verified Customer

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Valeria

The person I spoke to about the home warranty was really helpful and nice. I chose the warranty because of the price.

7 years ago

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Verified Customer

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Leon & Cheryl Henderson, NV

We had their home warranty when our air conditioning went out, and they told us it was not covered which is terrible. That one experience has made this company untrustworthy to me.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 10th, 2018

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Verified Customer

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Judy blanton Baton Rouge, LA

Service is slow. Told me I could use the AC guys that service my unit yearly, received approval but then said they charged $50.00 mor than approved after the repair so I had to pay that and the $45 deductable

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 7th, 2018

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Verified Customer

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Syed Ahmed Tallahassee, FL

It should be a zero star. It took them 10 days to fix my AC. Problem was rplacing a 4 feet wire outside unit. Just a 5 min work. They had to get approval and 2 repair person. On top of that they told me to pay extra $40 to the tech beyond my service call of $60 per call. I cancelled their service.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We regret to hear that you were not satisfied with our services.

Aug. 7th, 2018

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Verified Customer

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Michael Williams Houston, TX

I have yet to place a claim, so not completely sure if they deserve a higher rating. The initial process of obtaining the insurance was painless.

7 years ago

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Verified Customer

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P. Arvie Zionsville, IN

they have the best price every and compare to the other warranty I had they cover things that other company wouldn't

7 years ago

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Verified Customer

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Freddy Posadas

The customer service representative was very knowledgeable and courteous. The warranty covers many items in my house.

7 years ago

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Verified Customer

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Shannon Ringo Sun City, AZ

Quality of service is second to none. The peace of mind you experience knowing that you are covered is priceless.

7 years ago

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Verified Customer

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Harry

Choice Home Warranty's prices led me to them. Customer support is very knowledgeable about their products.

7 years ago

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Verified Customer

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Wanda Washington, DC

I really like the price of the home warranty. I had a fast response with customer service, and they're very knowledgeable people.

7 years ago

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Verified Customer

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Christopher

I only talked to one person so I would have to give customer service a 5. He was very nice and helpful.

7 years ago

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Verified Customer

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Mary Kate Apache Junction, AZ

Everything was done very quickly and easily through out the process. It covers a lot more than I thought it would.

7 years ago

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Verified Customer

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Cynthia Hoffman and Adam Phillips Mays Landing, NJ

We have had a broken fridge for over six months. Six times a tech was sent out. This is a $2000 fridge that has now been deemed unrepairable. They are supposed to replace the fridge for a like model. They offered us $400???? That covers NOTHING. This is a complete SCAM.

8 years ago

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Verified Customer

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Emilio M De Simone Sr Fort Lauderdale, FL

I thought it would take care of my needs, but it didn't. My refrigerator had problems with the ice maker, but they said it was not covered by the contract so they didn't fix it. They don't show you the fine print when you first buy it so I wouldn't buy it again.

8 years ago

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Verified Customer

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John Mathews Montgomery, TX

So far I've only had one incident where I needed to call them. I needed some electrical work done in my house and it was all good.

8 years ago

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Verified Customer

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Patricia Yue Wilmington, NC

I don't think they're very helpful at all. I needed to use my warranty for my refrigerator and freezer. Choice said that the parts needed to fix them were not covered, so the company that they sent out didn't do any repairs. They never contacted me about that again.

8 years ago

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Verified Customer

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Krystal Washington, DC

I didn't get a call after my ticket from the technician I had to go looking/call them myself to schedule the appointment.

8 years ago

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Verified Customer

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Jafra lady Tallahassee, FL

Prompt and efficient Dependable quick response to call for service. Highly recommend Choice Home Warranty.

8 years ago

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Verified Customer

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ANOTHER Dissatisfied customer! Milton, FL

They do EVERYTHING to avoid paying for repairs or replacements that are what they claimed to cover. I will do everything in my power to warn others of this AND help with a class action lawsuit within the state of Florida! You are banned from New Jersey for this very reason!

8 years ago

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Verified Customer

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It53 Birmingham, AL

Service calls with no problems .Prompt response to phone calls or online requests. Great follow up.

8 years ago

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Verified Customer

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Nelson Pflugerville, TX

I needed to use the warranty to repair my microwave, and they took care of it in a couple of days. So far, I've only spoken to a few agents, and they're all pretty good.

8 years ago

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Verified Customer

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Sue Canyon, TX

Customer support was pretty good, but I had some bad experiences with them recently. I had some difficulty with them helping me with my water heater, and also my A/C unit, so I wasn't pleased and cancelled my service.

8 years ago

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Verified Customer

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Rita Baker, LA

So far, I've had no problems with them. Everything has been great! They took care of my kitchen sink when it had some leaks, and it was all perfect.

8 years ago

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Verified Customer

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Darell Knightdale, NC

Everything's been good so far. My dryer wasn't working correctly a few months ago, and they came over, assessed the damage and fixed it.

8 years ago

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Verified Customer

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Renee Lakeland, FL

The customer support was okay, but a lot of the times we call, they answer the phone without a pencil or pen or a simple piece of paper. Plus, what they advertise is not exactly what we got. They only pay a part of the total price of whatever we have to replace.

8 years ago

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Verified Customer

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Shakeyna Toledo, OH

They sent somebody over to fix my kitchen sink, but they weren't able to fix m bath tub. They said they couldn't fix it because it was a pre existing situation, when it actually wasn't. I initially chose them because they have an affordable warranty, but I just wasn't happy with their service.

8 years ago

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Anonymous Mesa, AZ

My pool pump went out couple of weeks ago, and within two days they had fixed it. It's been a good company, I haven't had a problem with them.

8 years ago

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Verified Customer

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Randall Villa Park, IL

My experience with them has been fine, I haven't had any problems. They did some heavy work on my dryer, so everything has been good.

8 years ago

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Verified Customer

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Erika Junger Mountain Home, ID

I cancelled mine, after a BIG disappointment. My Micro broke. We had to find our own repairmen. he called your comp. and old them it could not be repaired. We were told, to get a new Micro . after i payed the installation and the check up $90 . all i received was a check for $ 216

8 years ago

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Verified Customer

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Lou+Ilysa Shorr Warrington, PA

Customer Service was terrible. I waited over a month for one of the contractors that was supposed to look at my AC unit in the summer no less. I was very disappointed in home warranty companies used so far. The better option is to not have one and receive better cost and service.

8 years ago

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Verified Customer

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Anonymous Jacksonville, FL

Customer Support was good. I just called them up and they sent somebody out to fix my issue. It's been a positive experience.

8 years ago

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Larry Wilson Rockmart, GA

We chose them for value and price, but customer support was terrible, they did not want to help me. They cancelled me because we disagreed on the issue that they didn't want to fix the problem, and I stopped using them, they were a terrible company. I would recommend them to my worst enemy.

8 years ago

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Verified Customer

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Gary Whitney Portland, OR

I read about it and thought it sounded good. Well, it hasn't been good. I've called them 3 times to have some plumbing work done, and 3 times I haven't got them to come out and do it. That's the only time I've tried to use them.

8 years ago

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Verified Customer

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Anthony James St. Louis, MO

Customer support was great, but I had to use my warranty to fix my air-conditioner, and they refused to help. I originally went with them because of the premium receipt, but they will, in fact, not pay for your items. There is a problem trying to get them to be able to put the claim in, and they find ways to not pay it. Don't use them.

8 years ago

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