Choice Home Warranty: Read 46,189 User Reviews From Real Homeowners

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Verified Customer

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Charles Schmiedbauer Aubrey, TX

They are dependable and provide the best service. The employees are courteous and very knowledgeable.

4 years ago

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Denise Lincoln, NE

Have been very helpful. As long as I follow the process they provide warranty on key household appliances.

4 years ago

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Teleshi Monroe Brandon, FL

Customer service reps are dishonest. They tell you one thing verbally then put something else in the notes. They look for any minor reason to deny your claims. DO NOT BUY unless you have new stuff that needs coverage or they will definitely deny your claim. They also have way too many requests for reviews!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 21st, 2021

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Tee Clinton, MD

When the issue arose at my house the technician arrived in 24 hours noted the issue and had it fixed quickly.

4 years ago

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Sharon Tyler, TX

Quickly respond to request for service. But, I am still waiting for information regarding a claim on washer that has been awhile.....

4 years ago

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Diran Aina Lawrenceville, GA

Very Good customer service, alway asighn a contractor as soon as possible when you called in for an issue..

4 years ago

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Karley Kassoff Cincinnati, OH

Bc it's taken me since Monday to get ahold of someone to set an appointment to do a re look at my hvac unit that is leaking

4 years ago Edited January 10, 2024

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James Lopez Cherry Hill, NJ

Ryan is an excellent technician. Not only did he locate the issue, he explained it to us. We greatly appreciate that!

4 years ago

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Brittany Mayes Mooresville, NC

Communication is not their strong point. Every time I call I have to talk to a new person who I have to explain everything to all over again. We have not had air for over a month due to this company and ordering an incorrect part. We are not happy and will not renew this contract nor recommend it to anyone else.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 21st, 2021

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Verified Customer

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G. Fred Valmoja

I was pleasantly surprised at the responses from Choice Home Warranty and the vendor dispatched when help was needed.

4 years ago Edited September 14, 2021

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Nelda Havard Keller, TX

Service providers were prompt & made necessary repairs. They were friendly and gave important advice.

4 years ago

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Hearon Springville, AL

Fast reply and execution of services! Timely follow up to ensure our issue was handled. Excellent customer service.

4 years ago

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Nenita Johnson Las Vegas, NV

They are very knowledgeable on fixing things and right on time. I'm happy with choice home warranty.

4 years ago

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Steve Chavez Buckeye, AZ

Everything was done on time. Service personnel courteous and knowledgeable to handle the situation .

4 years ago

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George Murphy Houston, TX

Tech showed up at promised time and explained the problem to me in detail and his helper was also knowledgeable

4 years ago

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Yiai Cleveland, OH

Their customer service is very good. They were able to fix my air conditioning when it wasn't working.

4 years ago

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Kimberly Washington, DC

Having a warranty from choice seemed to be a good asset to my home. Unfortunately, my experience hasn't been great. They denied my claim to fix my air conditioner and I will be cancelling my policy. All they do is deny your claims.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 14th, 2021

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Verified Customer

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Kathy Orlando, FL

Their customer support team is very professional. I used the warranty a few weeks ago and they were very professional.

4 years ago

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Daniel Lakewood, OH

I've had a horrible experience with this company. We tried to use our warranty and they decided not to pay us in full and instead offered us a compromise that wasn't even part of their contract we signed. They offered us $250 on a $1,000 claim, so we obviously didn't accept that.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 14th, 2021

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Verified Customer

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Emilee Memphis, TN

The seller of the house bought it for us. They are very helpful fixing problems. They responded to our message quickly.

4 years ago

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Natasha Fort Washington, MD

Very knowledgeable and they will sent out a technician immediately. They wilk take you as a customer.

4 years ago

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Randi Las Vegas, NV

Very efficient getting someone out here as fast as they can and the people they send are also very efficient.

4 years ago

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Jeanene Baltimore, MD

It is one of the best warranties. The service is good. I’ve used it for my hot water. They responded quickly.

4 years ago

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Eiji Houston, TX

The price is very reasonable. The company is flexible. It takes about a week for people to come and check everything.

4 years ago

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Harriet Fort Myers, FL

The people they send seem to know what they are doing. My garbage disposal was replaced and I was very happy with that.

4 years ago

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Bala Novi, MI

Service is really good though sometimes it does take time for the parts to be delivered but otherwise the work is perfectly fine.

4 years ago

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Kim Land O Lakes, FL

My AC was making a really weird noise and they sent someone out but they said I couldn’t make a claim unless it was broken. They were quick to respond though.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 14th, 2021

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Terri Red Rock, AZ

They wont cover much. I had to pay a bunch of money to replace my dishwasher and the point of a warranty is not to pay a lot. They wouldn’t even cover the cheapest one.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 9th, 2021

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Verified Customer

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Arnulfo Wheeling, IL

So far they are good. They did very good when my washer wasn’t getting water. It was there when we needed it.

4 years ago

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Anonymous Las Vegas, NV

Customer service is excellent. They were very good. They knew what they were doing. It is a good company.

4 years ago

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Anonymous Tucson, AZ

My washer broke and Choice Warranty sent a technician within twenty four hours. It was really good and affordable.

4 years ago

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Robert Fort Worth, TX

It meets all my needs. It keeps costs down when I have to do repairs. There have been a few problems with claims but it is good enough.

4 years ago

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Jim Bonita Springs, FL

Service is prompt and consistent. It has met expectations. My problem was taken care of in a few days.

4 years ago

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Anonymous Zephyrhills, FL

Customer support gets people out quickly and the support people when I've called has been very helpful.

4 years ago

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Thomas Buffalo, NY

I have received timely responses and the one claim that I had was resolved in a timely manner and professionally.

4 years ago

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Vincent The Colony, TX

Its easy to use online and they send out a technician usually within twenty four hours, sometimes less.

4 years ago

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Verified Customer

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Alicia Colvard West Chester, OH

We’ve had Choice Warranty for several years now. Each claim is smooth and the contractors they send have been great.

4 years ago Edited January 10, 2024

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Patricia Giallombardo Farmington, MI

They declined to pay for parts that should have been part of the repair. Even the repairman said these were damaged parts and not normal wear and tear.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 24th, 2021

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Verified Customer

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Shirley

I had a good experience with customer service; they were responsive when I reached out. When my refrigerator started leaking, a technician arrived quickly and did an excellent job. However, I faced a frustrating delay when I needed help with electrical issues during the holiday season, which took too long to resolve.

4 years ago Edited January 10, 2024

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Verified Customer

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Wendell Rogers Tallulah, LA

They have been responsive & have sent a replacement check in a timely manner, although the replacement check was $1000 less than my actual cost.

4 years ago

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Lois Mathis Myrtle Beach, SC

I have to pay $965 to replace my water heater. I could have bought a larger one that I could control the temperature from Lowe's or Home Depot with a warranty for half the price. I have paid a service charge on my sink drainage twice for the same problem I still have.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 24th, 2021

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Verified Customer

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Lynnda Ohara Humble, TX

My experience with Choice Home Warranty has been outstanding! They provide prompt, professional service.

4 years ago

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Blanche Hough Katy, TX

The garbage disposal went out , I called choice and had it repaired the next day. They replaced it.

4 years ago

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Carey Upper Marlboro, MD

Easy to request service appointments. Great response time for technicians. Great customer service. Good price.

4 years ago

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Sheila Rochester, NY

Responded very quickly to my request and technician was here the next day and repaired appliance that day

4 years ago

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Theresa Vines South Amboy, NJ

In the beginning was not happy with servicing companies. The last couple were great. So I definitely see improvement with choices for service.

4 years ago

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Emily Sparks, NV

They did not let us know who was coming out to repair. I would like to know who to get in touch with when the part comes in. They came out of the blue because I didn’t know anything.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2021

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Verified Customer

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Dale / Nancy Matthews, NC

It's exactly what I need it to be. There have been no issues whatsoever. I am very satisfied with the service so far.

4 years ago

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Terra Pensacola, FL

Most of the people they have brought to my home have not fixed my issues properly. Choice does nothing to follow up with their customers. Sometimes I feel uncomfortable with some of the people they have sent.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

May. 19th, 2021

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Verified Customer

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Melanie Memphis, TN

Customer service has been fine. Everybody has been knowledgeable and helpful to get my problems solved.

4 years ago

Choice Home Warranty Reviews