Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Jonas

Always quick to reply and very service minded. All the technicians are very skilled and professional.

2 years ago

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Tom

I like to call a simple system and walk through its mechanics. Choice makes it and so far very reliable.

2 years ago

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TOM RIETZ

The warranty coverage is fairly good, but the claims resolution process is horrible! Claims reps have the authority to reject a case, and customers have no recourse other than small claims. I believe their management either knows about this and believe it saves the company money, but the PR is very lacking!

2 years ago

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Lonnie Weck II

Have always been great in handling any claims I have had quickly and professionally. Great customer service!!!

2 years ago Edited April 25, 2024

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Brigitte Grubb

Repairs take forever. Repair was scheduled for 11 AM to 3 PM Received a text at noon that the part necessary for the repairs was not available yet and the repair needed to be rescheduled for two weeks later. Due to the lack of advanced notification, I lost a day of work, not happy

2 years ago

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James

Some of the contractors they have sent to my home are well below competent. Also I paid extra to add coverage on my stand alone icemaker and they entered it as a second refrigerator. When I had a claim on the icemaker, I had to pay another $200 for icemaker coverage which basically corrected their mistake.

2 years ago

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Stephen

I find it interesting that I received an email asking for my rating, when TWO separate emails I sent regarding my very first claim went unanswered! At the least the previous home appliance warranty providers had open lines of communication! So far, my first interaction with Choice STINKS!

2 years ago

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Lorelei Wessel

It's really easy to start a claim online and repair appointments are usually scheduled within 5 days.

2 years ago

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Eddie

I've only been with Choice Home Warranty for a few months but have already used them with great succes.

2 years ago

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Jennifer Maine

Quick response time to get an electrician over. However he said that the $100 service fee is all us and nothing comes from warranty company.

2 years ago

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John

Once the confusion over cancellation of two scheduled appointments things went GREAT professional on time friendly

2 years ago

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Shannon Nelson

Took to long and still didn't find someone to fix my garage door. Did reimburse me for it being fixed. No 24 hr number or emergency number.

2 years ago

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russell smith

quick fast service will put you on hold while they call the provider and get right back to you to solve a problem

2 years ago

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murlin@optonline.net

Bad Business What happened to same day or the next day? Then you email an appointment day for a week later, without confirming with us. What if we’re not going to be there? Then you’ll get there and need parts. That’s another week. Not happy. Might cancel and look for a better company

2 years ago

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Buford

Plumb Rite tech showed up on time and diagnosed the problem . the tech was to get back to me with the cost to repair . but he hasn't yet. Still waiting.

2 years ago

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Rhoda

Having to Waite a week and a half after three appointments I was told I’d have to pay $125.00 additional after I have a paid in full warranty contract

2 years ago

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Bob

It's been over 3 wks and my problem is still ongoing. No direct communication method for problems with claim. Long delays with repair vendor with long waits and no show. Not happy. There has to be some easy way to talk to both Choice and the repair vendor they select. Not worth the money at this point.

2 years ago

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James Thompson

Fast response when filed claim online. They contacted me shortly with a HVAC company and set date for repair.

2 years ago Edited April 16, 2024

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Byron

I wasn't totally happy with the initial cost of this warranty. However, I hope it will save us money in the long run.

2 years ago

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Greg at the Campground

Choice routinely finds “fine print” to deny coverages. Example: Hot water heater developed a leak. Choice declined coverage stating they do not cover “storage tanks”. After denial another company found a leaking pipe at the top of tank. Choice refused to reopen case.

2 years ago Edited April 18, 2024

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Verified Customer

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Jacquelyn

That it takes so long for a gift card to take for a replacement appliance, it should be able to be received the same way a monthly payment to the company is received.

2 years ago

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Sheraz Ahmed

I am happy with service and over all handling the claim from start to finish. Highly recommend to everyone.

2 years ago

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Liz Eaton

Air conditioner broke and they could not find anyone to fix it. I called someone else and had to pay for an estimate. They said that they would reimburse me but needed pictures and a detailed description from the company. What company does that?

2 years ago Edited July 11, 2024

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Verified Customer

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Veola Carter

See full comments in the 2nd Comment Section, below this section!! Choice Home Warranty is a Damn DISGRACE to the Home Warranty Business. Consumers need to be Warned⚠️🛑 to Steer Clear of CHW and ANY of its affiliates, if applicable.

2 years ago

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Cheryl Hawkins

Filing the claim was simple. I received an appointment quickly and my issues with my HVAC system were resolved.

2 years ago Edited March 27, 2024

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Ernest

They're prompt to respond to me and get whatever issue I got assigned to in particular or local company.

2 years ago

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Jon

I like the communication from the representative. They kept me updated on when the technician would be out.

2 years ago

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Luke Edwin Jr

Excellent Work!!!! and would like to give a shout-out to Advanced Air Solutions for doing honest work

2 years ago

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Pride

I dislike the lack of communication that is going on to resolve my problem. I dislike how I am going the work to solve my issue and I have limited background in the area.

2 years ago

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Anissa

Based on the time necessary to get an appointment, there apparently are not many service providers in the area where my property is located. FIVE DAYS is too long to wait for an appointment for an inoperable refrigerator.

2 years ago

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Roger Smithfield, VA

Hot water was leaking and had to wait for a second repair appointment since choice refused the first tech they sent out meanwhile I was doing without hot water so I had to have it fixed out of my own pocket which choice refused to reimburse. I spent 120 dollars for the show up fee on that service call.

2 years ago

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Tracy

The first two claims they were prompt and I had no issue. One claim they denied on a technicality one they took 15 days to assign and the other it's been over 30 days and they haven't responded at all

2 years ago

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Ryan Peck NE

I have had a work order in since November for. Leaking pipe and have paid a technician once but they never showed. I still have had no resolution for this pipe and no engagement from your end on who will fix it or When it will be resolved

2 years ago

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Tom Scire Sugar Land, TX

Very happy with their service, have been a customer for several years and have policies on two houses.

2 years ago

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Stephanie McMillen Houston, TX

Terrible company instead of replacing a 300$ part they would only replace the whole unit and wanted me to pay 4200$ So I dropped them and paid 200$ and replaced the compressor. Waste of money even my tech guy said they don’t re

2 years ago

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Verified Customer

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G. Tatem San Francisco, CA

The customer service is great! My experience with Choice has been very good no complaints at this time.

2 years ago

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Anthony Buzzutto Houston, TX

They always find a loophole around paying for everything. I had an oil tank replaced They payed nothing. The I had vent fan that circulate warm air from the furnace They paid nothing they wanted receipt for 3 years . Not a trustworthy company by any means

2 years ago

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Marilyn Langlois Houston, TX

I am not very happy with them, my dishwasher desperately needs a new rack, it is all fallen apart, and and they have denied the claim where it plainly says parts for dishwasher will be replaced

2 years ago

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Latanya Malone

I dont like the wait time for a technician. They really take their time finding a technician. One time it was 7 days and I had NO AIR. Ridiculous. Shouldnt be any more than 1-2 days for someone to come

2 years ago

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Nancy

I think it's the warranty works really well if everything is new, and you just have minor problems. But anytime you have anything that has like any kind of age on it, that's the reason not to cover.

2 years ago

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Anonymous

I click online to use the warranty and describe what I need, and the plumbing problem. So I get an email, and they refer me to a plumbing company.

2 years ago

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Verified Customer

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Kim

I deeply regret buying this policy. They gave me a discount for 3 years on two of my homes. And I tried to get out of it. They won't let me out of it. So I'm sunk. And of course, I have no confidence in their ability to actually pay a claim. I think they are a bunch of frauds. I've made four claims and they have not honored any of them.

2 years ago

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Verified Customer

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Janie

I used it for my sink was stopped up. I really like the person that they send out here to take care of the problem.

2 years ago

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Stephanie North Royalton, OH

They wouldn’t answer my requests. They sent the worst repair people and then wouldn’t discuss with me. They over promised when I was deciding whether to purchase warranty and they definitely under delivered. I tried to cancel they were so bad!

2 years ago

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Regina Toliver Baton Rouge, LA

Since January I have had a request for services for plumbing and the chosen companies have been no shows. I do not complain much but when u pay a premium for service it would be nice to get it

2 years ago

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Verified Customer

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Katonya Gathings Greenbelt, MD

The timeline to submit the claim, arrival of tech, and the result of my claim was all handled in a timely manner!

2 years ago

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Denise Albuquerque, NM

Not impressed. Their selling pitch didn't match the actual policy when all was said and done. Lost more than gained. Would not recommend. Be thorough with questions and detailed when applying, especially in plumbing and heating issues. Would not recommend this company. The last rep sent to my house was a scammer. BE AWARE!

2 years ago

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Linda Louisville, KY

They came quickly. The repairs were good. I had 2 different repairs and both repairmen were very professional.

2 years ago

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Scott Elias

2 years ago

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Dino

You guys have been great. You fixed my problem very efficiently and quick. You hired good help, so I'm pretty happy with the service.

2 years ago

Choice Home Warranty Reviews