Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Verified Customer

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Larry

I've been trying to get my central air fixed for a month and it's still not fixed. Why don't they do something? If the company they're working with ain't gonna fix my air, why don't they get another company out here and fix my air?

2 years ago

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Kathy

They didn't fix our broken appliance and they're very difficult to deal with. There was no one to talk to and then when you did talk to them they refused to answer your questions. Basically they were a terrible company. I think they're a scam.

2 years ago

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Robert Migliorini Lancaster, SC

The tech person did a great job. I did not like that Choice charged me $850 with an explanation of what the charges were for

2 years ago

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Erica M

My Customer Service Rep was very supportive and helpful. She understood my challenge and was amenable to assist.

2 years ago

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Mohamed Reedley, CA

2 years ago Edited September 22, 2023

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Danny Bretthorst Kansas City, MO

What they tell you to sell you you find isn’t true if you have an issue. Most things aren’t covered. Took over a month to get my fridge repaired and still had to pay some out of pocket for uncovered parts. Dont waste your money, time and frustration!

2 years ago

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Steven Phillips Vidor, TX

No company in my area in the network. Was told I could go out on my own and then send in a reimbursement. The email that I received was not very clear on the process. Once I clicked on reimbursement, I seen I missed steps that made me forfeit and money back.

2 years ago

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Roza Sargsyan Riverview, FL

They use faulty vendors that do not diagnose properly and then they deny your claim. When you appeal and show proof of a reputable company's invoice and assessment they continue to deny it.

2 years ago

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Rachit Hoffman Estates, IL

I did not have a working fridge for over a month. Even now I do not have a working ice maker and water dispenser after 10 technicians visiting and wasting my time for the past 50 days. All I ever get from CHW is that we have authorised the claim and the technician needs to fix it - talk to him

2 years ago

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DeShaunté Upchurch Columbus, OH

I have so far only had to utilize my Home Warranty once. I can honestly I wish I would have made the call sooner.

2 years ago

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Carolyn Thompson Houston, TX

Choice Home Warranty has been a great purchase for my home. I receive fast and efficient service on every call!

2 years ago

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Ryan Spring, TX

The technician was very friendly and helpful. Even though we had some delay, I was made aware of the status.

2 years ago

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Stephanie Canton, MS

Does not pay what was promised. Will not pay for 30 days So I have been without a dishwasher for 50 days. They offer you an amount for your appliances and you can’t replace it with the cheapest brand So this company does not do what they say

2 years ago

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Kimberly Plainview, TX

2 years ago Edited January 10, 2024

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Taj

It’s been almost a month and I am still trying to get my microwave fixed. If you ask for a supervisor they always come up with an excuse and tell you the supervisor will tell you the same thing. Meanwhile I haven’t had not one successful conversation with any of the reps. I’m considering changing companies.

2 years ago

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Tareq Peachtree Corners, GA

Very responsive . Choice worked with me on every case and never disappointed me for the past 6 years .

2 years ago

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Daniel

They were very prompt in answering our call and the service was very prompt, so we're very happy with it.

2 years ago

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Kenneth

We had a leak in our shower and I emailed them and turned it in and they got somebody over the same day.

2 years ago

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James

Everything is fast and I was very satisfied. I've had two issues so far: dishwasher leaking and a leaky faucet.

2 years ago

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Hanho

I used the warranty for the plumbing and the response was fast enough. But it wasn't easy to contact a live person.

2 years ago

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eric buyes Orlando, FL

fast turnaround on claims. qualified professionals. Claims open until job is finished. SAVING MONEY AND STRESS

2 years ago

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Pals Palaniappan Suwanee, GA

Service is good and easy to schedule.Service is good and easy to scheduleService is good and easy to schedule

2 years ago

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Reginald Young Norcross, GA

I had a A/C problem during the worst time... I had to contact choice. Because they made me wait more that 2 days to respond we had to take matters in our own hand.. I called a local tech to repair our unit. Sad but if you have a real problem, you may need to make another choice. That what Choice means. Make another.

2 years ago

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Verified Customer

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Richard Corpus Christi, TX

I had an emergency my AC outside unit went out had to call the nearest AC company to replace the fan motor and coil. It was a Sunday afternoon and my wife is sick she couldn’t stand the heat. Will Choice Home Warranty cover the repair?

2 years ago

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Linda Jimeian Melbourne, FL

They always send excellent technicians and have live agents to answer you calls. Excellent warrenty.

2 years ago Edited September 21, 2023

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Joselita

Worth the premium!! Good communication from start to finish. Very responsive nd filing a claim is a breeze!

2 years ago

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Donald Jackson, MO

I had filed two claims. One of them after close to a month someone showed up to check it out. The other claim no one ever showed up, or even offered to answer to it. Why have Choice if no one is going to help out.

2 years ago

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TERRY L. WHITE Houston, TX

I filed a claim on 8/24/2023 on my A/C unit. The last contact with anyone was 9/5/2023. It is now 9/12/2023 and still no contact. Each time I have reached out some one is supposed to get back with me in "24 hours". Each time "I" have follow up as they dont......so far I'm not impressed.

2 years ago

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Bruno Lozano San Antonio, TX

It's a horrible company, They get people that are not qualified to form services. They Jaylee offer full replacement, but only offered me half of what a washer would cost. Had no hot water for over four Months due to personnel they offer to perform services.

2 years ago

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Joe Roberts San Antonio, TX

They where very fast in getting am contractor to accept n come put to work on my property..thanks very satisfied that he was to get problem fixed

2 years ago

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Timothy Maynes Indianapolis, IN

I had an issue with my central air unit and went almost 3 weeks before Choice could coordinate with the service privider to come to my place. It was my first situation and it did not leave a good impression on me about this company.

2 years ago

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Tina Cordova, TN

It’s been 3 weeks and I’m still waiting on them to replace my water heater. And instead of just the $75 fee I also have to pay for “unauthorized expenses” without a list of what it includes at the cost of an extra $200. The repairman says it’s $300 so I don’t even know when I’ll get my replacement or how much extra it will cost.

2 years ago

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Jimmy Edwards Fort Worth, TX

After the initial contact our experience smoothed out. The hardest part was trying to pick a category to explain the reason I was needing a repair

2 years ago

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Elizabeth Chiong-Tam Palm Bay, FL

It took to long to get people out to look at problems. When I signed up the guy told me that since I live in Fl I would have someone out the next day which was a lie. Then the repair people don't fix the problem they want to duct tape or super glue things.

2 years ago

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Verified Customer

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Ray

Disappointed!! I am disappointed with CHW: On two occasions (up right freezer and 5-ton AC condenser) They did not replace my high-end appliances with like-value. When I appealed, they said read your contract. I was mis-led by their advertisements. I will not renew with them and certainly would never recommend them

2 years ago

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Bruce Kaufer

Had multiple visits to correct leaking fridge. Had to install pressure reducer for house by my plumber.

2 years ago Edited September 20, 2023

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Tina

I didn’t like that the company used did a poor job of communicating. I waited an entire day without out any type of communication on if the tech would be at the scheduled appointment.

2 years ago

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Paul Carr San Antonio, TX

Getting a repair person to come out took more time than I thought. The problem was solved by very capable contractors once they got here.

2 years ago

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Michael Braddock

Lately they have been fast and efficient with their dispatch procedures. Very satisfied with the latest service

2 years ago Edited October 6, 2025

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Linda Lincolnwood, IL

Reliable, very fast in responding and finding qualified technicians. Have choice warranty is a peace of mind and recommended for every household

2 years ago

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Marilyn Wade Mission, TX

As far as a warranty company goes Choice is the best one I’ve tried… quick response and good service

2 years ago

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Kathryn Columbus, OH

I appreciated being kept abreast of where the company was in the process of locating a service provider. Thank you.

2 years ago

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Susan Ankeny, IA

The tech that came out was very knowledgeable,it took awhile to get the part, but I’m glad to have the warranty.

2 years ago

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Jacob TX

Never received a call from Choice Home Warranty about getting my AC fixed. I finally found my own repair company to fix. They still charged me 75.00 after I did all of the work! Then they still haven’t paid for my reimbursement that I had to front the money for!

2 years ago

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Christy Reid Dallas, TX

They refused to fix a leak on my AC even after they were shown multiple pictures and the leak was verified several different ways. They only want to slap a bandaid on it and go the cheapest route. They were just out 3 months prior for the same issue.

2 years ago

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Robert Denver, CO

Terrible customer service, and seems to be getting worse every year. Only one claim over 4 years has gone well.Appointments always changed at the last minute. And even with a 9 to 5 window, the technician still missed the window!,,

2 years ago

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John Morrow, OH

Rediculous! I had to come out of pocket $450 to fix problem that prior vendor you sent out caused! You denied my claim and my appeal! I will tell everyone everywhere just how horrible Choice really is! I will be leaving you soon! Terrible quality of service and no protection from poor vendors performing repairs! That’s more than enough!

2 years ago

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Sonia Miami, FL

Premiums and deductibles increase every year. Not all claims are covered and it’s a hit and Miss with service contractors. Not sure if I will renew my contract.

2 years ago

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Brad Urquhart Phoenix, AZ

Submitted a claim for condensation collecting on air bypass unit in garage and it was immediately turned down. We had to have a repair man come out to fix the issue as it was a definite problem that could have led to major issues.

2 years ago

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Glenn Higgins Naples, FL

Response time is slow both claims took multiple phones call to get service. Service techs were at least a day late or we were not put on there schedule. No follow up by CHW

2 years ago

Choice Home Warranty Reviews