Choice Home Warranty: Read 52,564 User Reviews From Real Homeowners

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Verified Customer

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Robert Enterprise, AL

Great home warranty service company that stands by their service. They have always responded in a timely manner and kept me informed every step of the way, If you need home warranty coverage, do NOT hesitate to give them a call.

3 years ago

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Verified Customer

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kerri baur Claymont, DE

i am giving a 3 because for the appliances that i needed repaired the service was great. but, on the other hand the only reason i am not giving a 1 is because the case mangr has seemed to really try to help. i have had 3 technicians now and my problem has still not been repaired. prior to the 3rd tech i was given the choice to use my own tech but that same day before i could even respond, that option was removed. it has been over a week and we have not heard from the tech that came out. we are at the point of doing the repair ourselves and the thought of joining that lawsuit has crossed my mind. the process of this case has been at the least embarrasing and shameful.. we now will refuse to pay anything out of pocket. VERY DISSATISFIED.

3 years ago

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Kristine Kasubienski Lorain, OH

I was having issues and had to escalate to Resolutions. The Supervisir who handled my problem was PROFESSIONAL, KNOWLEDGEABLE, AND SO VERY COURTEOUS. He took care of everything and made it all right! At the beginning I was annoyed and angry, and he managed to bring my situation under control and turn my whole outlook around! Well done!

3 years ago

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Christine Babkirk San Antonio, TX

CHW has been very helpful recently. They are very timely in getting the ball rolling when you put in a claim. However, they use some of the most flaky companies to do the work. If you have an issue with one of their service/repair companies they will try to get another one assigned. The process itself can take a few days. First a repair person comes out to assess the problem. Then they have to get the approval from CHW to do the work. Then the company will schedule the repair. Takes longer if you have to wait on a part. Of course if CHW can’t get a company to do the job, they will allow you to find your own company. I tried this route before and it was a big hassle. Many repair companies don’t like dealing with any homeowners warranty companies.

3 years ago Edited May 18, 2023

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Dwight Hill Austin, TX

I had been with Choice Home Warranty for over 3 years. I recently had a issue and it was taken too long. The customer service reps wasn't listening and I ask for a supervisor. When the supervisor "Soraya" came on she made everything better and listened to me. I was going to leave but did not because of her. She was awesome 👌

3 years ago

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Dan Hallgren Omaha, NE

I continue to be amazed! Choice in my opinion is the best warranty program I’ve ever purchased. True to their word, fast and reliable. Always send professional and timely contractors to repair. Choice is worth the money if for nothing more than I don’t have to deal with jerks who claim to be professional and never show up.

3 years ago

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j.harris Media, PA

I felt it took too much time trying to get the machine to understand what service I needed. After the first two tries it should have been sent to a human. The rest of the exchange with a human went well. Now, I am waiting to have it assigned. Since everyone works, I hope the assigned time will come early enough for us to make arrangements to be home.

3 years ago

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Verified Customer

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Dennis Bruzina Jacksonville, FL

Our inside HVAC air handler went out on 3/16. The new unit had to be ordered, but did not get installed until 4/3. Do the math. Warning #2 is that the outside unit HAD to be replaced as well, on our dime. (cost ? $2700 +/-) The good news is that it was not too hot or cold. The new unit seems larger, so we are getting used to a much stronger fan noise inside, though the outside is much quieter. The tech used by CHW has been awesome - otherwise the scores would be lower. Bottom line ? It would have been worse without the warranty, but makes me wonder what 'fine print' will happen on the next repair, like if the fridge is working but not the freezer - will I be paying half again? Makes you wonder......

3 years ago

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Timothy Mcquaid Anaheim, CA

The service Choice Home warranty delivers as advertised. I had a issue that I called on and a contractor was called and the repair was completed as promised. I have used this service several times and the repairs were made with little or no issues. Very satisfied with the service and well renew my contract in 2024.

3 years ago Edited April 26, 2023

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M Jones Stockbridge, GA

I like how seamless the process was. I only used the service once and entered a new claim today for a second issue. I am interested to see if the process will be as nice as my first experience of if it will be different. I wish we could see what companies they have agreements with to pick one to service our issue rather than the random selection, but I believe that is how most warranty companies do it. The plumber I had was good, so we shall see how this HVAC issue turns out. Good luck on your home warranty search!

3 years ago

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WILLIAM LAWRENCE LOVELL Boardman, OR

I am currently in my sixth year with CHS, & I am VERY CONFIDENT that I will be with them MANY more after that. They are very professional, as well are the technicians they send when I have an issue. I HIGHLY recommend their services .

3 years ago

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Verified Customer

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Jo Cincinnati, OH

I’ve been happy with Choice Warranty. We have had them for about 2 years now and have already used them at least 5 times I think! They always get someone to us within 24 hours and so far we have been pleased with the companies they’ve sent out.

3 years ago

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Anthony St Louis, MO

They are cheap for a budget I paid for 4 years and got the last year free. Plus they do cover everything. I forgot I had them and purchased a garage overhead door. They would've covered it. Silly me. But they cover everything! From curb to fence.

3 years ago Edited January 10, 2024

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Verified Customer

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Dora Las Vegas, NV

Made a claim on line and within 30 minutes it was approved. A person came out the next day. I didn’t have to wait on the phone for someone in Pakistan or Philippines to give them my situation. And then wait again for approval and wait again for a call back from a contractor

3 years ago

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Verified Customer

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Cynthia Fort Lauderdale, FL

I like everything about this company. They send well-known intelligent and qualified companies to your home to repair. What’s on your service warranty. And I gave them a five stars plus. Wouldn’t recommend them to anyone.

3 years ago

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Verified Customer

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Marcia Chatsworth, GA

We had a problem with our refrigerator the ice maker call on a Saturday morning got a appointment with a repair person on Monday they had to order the part too about five days came and replaced it now works fine great service and efficient customer service great job

3 years ago

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Verified Customer

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Phil Jasuta Southport, NC

The first time I had to get CHW was for my dishwasher not working. Very frustrating and bad experience! They didn’t communicate well with me or the technician. I had to wait a long time and had to keep calling. They finally got the diagnosis and said it wasn’t worth repairing and that they would replace it. I purchased and had a new one delivered to me. When I had called CHW they told me that I had to find someone else to install it. They had never clarified this to me or let me know in anyway at all!!! Why do I need a warranty company if they can’t do the job!!! We had another problem with heating shortly after that and all in all that problem was taken care of properly in a timely manner!

3 years ago

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Verified Customer

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Shelia Little Rock Hill, SC

Give you the service that was discussed during my call. I had my washer have a problem right after getting coverage. I provided information from my previous coverage and the 30 day waiting period was waived. My washer repair was taken care of.

3 years ago

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Charles Peterson Amsterdam, NH

This warranty company appears to cover a lot of things others don't - great. But the one time I've tried to use it (in the four years I've had the policy) - for my HVAC, they didn't cover the particular problem. Well, I can understand that - the policy has exclusions, okay. But they why am I paying so much for something I'm never going to use? So I call to cancel (in November) and they say, "why don't we cover you for free for a couple of months, to get you through the holidays?" Okay. So, I'm getting billed again and I call and tell them I want to cancel. They don't refund the amount I just got billed for (five days ago), or even a prorated amount, and then they tell me that if I cancel the cancellation is effective immediately. So the amount I already paid for they take, but I lose what I paid for! So now I need to schedule a time to call right before they bill me again. Horrible customer service, all around. Stay away, unless you are the type that likes timeshares and snake oil. UPDATE: Apparently they CAN refund the money and cancel the service. So, they did so, and I have updated my review to 3 stars.

3 years ago Edited April 11, 2023

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Osorio Acworth, GA

It’s a convenient safe of mind, knowing that we are covered for most of unforeseen event related to appliances / house. There is some tiny prints involved, which require thorough reading, but that’s standard in the business. Overall, we are pleased with them.

3 years ago

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Joseph A. Ferlita Hoffman Estates, IL

Was very satisfied Best service ever. The service provider came within an hour. Got my furnace to work temporally lasted for 3 days went out the day he came with the part Great technician First time I used the service . I will recommend Choice to all my friends.

3 years ago

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John Woelfel

The technician who came to the house was wonderful; he was on time, courteous, knowledgeable, and had everything fixed in 30 minutes. The previous technician was terrible; often didn't come when promised, took 3 months and STILL didn't have the items fixed.

3 years ago

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Verified Customer

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Sharon Galavitz

I just had an experience with a problem with the electric cooktop. It was reported on 1/3/2023. After numerous appliance tech went to the property with not anything being fixed and poor communications as to why it was taking so long. In March Choice decided that they would just pay out the cost of a cooktop as they said that they were having a hard time locating the parts and are still blaming COVID for the problem. The pay out was good for them, but not the homeowner as they put the responsibility on the homeowner to find a cooktop with correct measurement and then have to hire someone to install the unit. The cost is higher than what Choice is paying the homeowner to replace the item. My understanding that they would replace it and pay for the unit and installation according to the warranty, but obviously in fine print they can opt to do the pay out. No what I signed up for as I thought the warranty would take care of it and now as a homeowner I am having to find time in my schedule to find a replacement and hire someone to install it. It took them 2 months to come the that conclusion.

3 years ago

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George Kirazian San Diego, CA

Kurt W was very helpful during our conversation earlier today. We had many questions and concerns, and he answered them all patiently and clearly. As a result, we purchased a Choice Home Warranty. Thank you. George Kirazian

3 years ago

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Verified Customer

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Nicole Bailey Houston, TX

Choice Home Warranty has an easy, quick process for calling or placing online for an appointment . I was called within a week for out sppliance to be looked at and fixed within the next week. Very communicative company, as well as, the companies they use for warranty items covered.

3 years ago

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Verified Customer

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Detrina Memphis, TN

Although the repairman had to come back a second time due to a part that needed to be ordered, everything went rather well. My washing machine is fixed and working perfectly. I really appreciate the fact that I was able to save money on this repair with Choice Home Warranty. Thank you.

3 years ago

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Verified Customer

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Bernard Williamsburg, VA

Electric clothes dryer did not heat took 1 week to have their service person come to determine the problem and he found another problem needed to be addressed (electrical) was not providing proper voltage to create heat. this took another week for their electrician to come out and replace a circuit breaker. The electrician traveled 90 miles to make a service call when I was assured at the time of purchased that they had hundreds of service personnel in my metro area to handle all types of situations. The problem did get fixed after waiting a total of 15 or 16 days from when first reported. (had a grandchild and 2 great grandchildren with us at the time).

3 years ago

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John Jones Enterprise, AL

I have made a couple of claims so far for broken appliances and they have sent someone out each time and fixed it. They let me pay in advance with the agreement my rates would not change, which is pretty cool. So far I am satisfied.

3 years ago

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Janet Davenport, IA

I requested service on my washer. Technician came out, diagnosed problem and ordered parts. Tech came back and installed parts...not working properly. Technician came back and did further work. Did not completely solve the problem. I requested another service call with a 'different' technician (in agreement with initial technician) BUT they rescheduled the same person. When he determined he was re-scheduled, in spite of my/our request, he contacted company and service now delayed from Friday until Monday.

3 years ago

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osmarino rogacheski Orlando, FL

Choice Home Warranty is a great company who gives you piece of mind in your home appliances, air conditioning and more. I'm being a client for more than 2 years, and i have a great response from Choice. When I open a claim they will contact you with a claim number and assign the best contractors for the specific area near you.

3 years ago

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Robert “Bob” Weiss Columbus, OH

We have needed to use the Choice Home Warranty program a few times over the past 12 months. Each time the tech who came to our home were excellent. They were professional and personable. The problem was resolved quickly. I highly recommend Choice Home Warranty.

3 years ago Edited January 10, 2024

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Peter Tagliente Webster, NY

Shemar was very professional and easy to talk to. he kept working to give us a better deal and I appreciated what he did. also that i told him that a friend told us about this policy and he told me that Eric Larson would be getting 3 more months of coverage free for the recommendation.

3 years ago

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Jean Bentonia, Mississippi

I must say that Choice home warranty is a good home warranty company. They put in every effort too find the right technician to fix your appliances. The only thing that I don’t like getting a technician who doesn’t work with the time that’s requested due to your work schedule. Please don’t cancel my appointment because technician can’t fit the appointment in his schedule. Overall I am pleased with Choice home warranty!

3 years ago Edited August 30, 2026

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Jeff Radwanski

I’m awaiting the giftcard from Lowe’s. Choice advertising says if it can’t be repaired Choice will replace it. Replacing the washer doesn’t mean one for half of what we paid but that’s how Choice sees it. We will continue to take the buyout at both of our homes until our 6 yr contract expires then we will not renew. But I have to admit the process so far has been much quicker. We’ll see how long it takes for the gift card to show up.

3 years ago Edited March 15, 2023

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Stephanie Galloway St Louis, Missouri

I have been a CHW customer for at least 10 years and am very pleased with the service I have received. I don’t use it much but when the occasion arises I am so thankful for it. One service fee is all I pay and that pays for parts and labor. You can schedule service when it is convenient for you.

3 years ago Edited November 2, 2026

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Sara Broomfield, CO

I have to say I was very pleased with all of the contacts I spoke to at Choice! and how fast a technician was able to come to my home for a plumbing problem. Don't think he was here more than 30 minutes and problem was solved

3 years ago

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Danilo Rowland Heights, CA

The serviceman who fixed our clothes washer did a good job & knows what he was doing even though & found the problem. Since the first visit did not fixed the first time, he has to order a replacement parts & in 2 days he was able to get it & install it. Now our washer is working fine.

3 years ago

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Steve Carter East Stroudsburg, PA

Was able to schedule the repair technician when we wanted, although the window is all day which I did not like. He called before coming and was here when he stated, was able to order the parts and sent directly to the house and set up another appointment while he was here. Repair went well and on time....All went well...

3 years ago Edited March 22, 2023

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Doborah Cupps Cape Coral, FL

Great Company! They are professional, expedite and get quality people to do jobs! I had three claims and was thoroughly satisfied! Very responsible monthly rate for warranty and $85 service call well worth it! Love this company!

3 years ago Edited January 10, 2024

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Melissa Sutton Las Vegas, NV

We are very happy so far with this warranty company. They are very quick to approve claims and have saved us some money. We did have one issue where we had to call a few times to get something resolved but they have helped us every time so far! The claim process is very easy!

3 years ago

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Samuel Nonaka Pearl City, HI

The technician, Quang N was knowledgeable, friendly, and accommodating. He diagnosed the problem we had with our refrigerator right away, ordered the parts and called us to reschedule an appointment when the parts arrived. We highly recommend Quang and thanked him for his professionalism. He cleaned up and assisted us every step of the way.

3 years ago

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Robert Meredith Temecula, CA

I'm concerned about the service fee, which was $10 more than the original price of $75. We weren't informed that the price would increase, and that's unsettling. Another issue is that the repair person has to come twice - once to investigate the problem and get approval, and then again to make the repairs or installations. This seems like a waste of time and can sometimes end up costing customers more money, such as in the case of a water leak or if household functions are not met. We chose Choice Home Warranty because of the great reviews of its customer service, but we've noticed that there is room for improvement. We hope that these concerns can be addressed so that we can continue to appreciate the benefits of being your customer. Thank you, and have a great day.

3 years ago

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Misty Craig Pryor, OK

The technicians were able to come out the day I started my claim! They were punctual and efficient. They even had the part with them, which is great because I could not remember the brand of my dryer when I opened my claim. They cleaned up their work before they left. I could not be happier.

3 years ago

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Christopher Roberson Baltimore, MD

Kozmic HVAC technician was very professional and pleasant to work with. His energy that he embodied was one that you know he takes great pride in his quality of work. I appreciate how he thoroughly explained what the issue was with my system in making me understand what was the cause and effect.

3 years ago

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Kathy Hamilton Jacksonville Beach, FL

They’re right on it from the moment you put in a claim you get an immediate response and the people they connect you to are very efficient and go out of their way to get it done right. If they have to come back they do and it’s always just a one time fee for a claim till it’s fixed

3 years ago

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Michele Slate Days Creek, OR

Would much prefer to speak with a person when filing a claim as it isn't always easy to explain what a problem is from prompts that are offered The person who was recommended to do the work on my washing machine didn't seem to have much experience and had to look up on her phone what the possible problem might be. She decided it was a part that needed to be replaced and had to be ordered. I have still not heard back from her about if or when the part might arrive or when she might return. I subsequently looked at past reviews on her company and they were all 1 or 2 (at the most) stars, with the same kind of complaints as I have just listed. My question is, why is Choice Home Warranty still using this company when I know that they have other vendors in my area that I know are reputable.

3 years ago

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Deeatra Atlanta, GA

Choice is very reliable. When I placed my claim they called back immediately. The repairmen that came out has been on time and professional. I recommend Choice WARRANTY to all my relatives and friends. I've been using Choice for several years. Choice gave me the best overall price compared to other companies.

3 years ago

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Pat Casey Fleming Island, FL

There has been two times that Choice Warranty had to send out another service call on jobs that were not fixed correctly. I’m very satisfied with Choice Warranty services and will continue to have my Home Warranty with Choice Warranty.

3 years ago Edited August 28, 2023

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Joseph Greensboro, NC

We called for our dish washer leaking; service was scheduled for the next day. Tech came for service call, found the problem immediately. Also told us how to keep it from happening again. The tech had been here before, and I like the continuity of repair services.

3 years ago

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S Thiel Las Vegas, NV

We have had Choice for about 6 months now, and they have approved the work that needed to be done on various issues we have had (spa heater, plumbing, irrigation), so the approval process has gone fine. The problem with Choice is that they do not have contractors that are good at responding to warranty claim requests. I have had to wait 1-2 weeks before I get someone "assigned" to our claim. Some contractors have not been on time or had to reschedule (like we are not as important as regular customers) I have received emails from Choice stating to please wait "while Choice is waiting for a contractor to respond to the claim". It seems they don't have steady or a consistent stream of contractors under their warranty system/contract. So I am not sure if we will continue with this company due to having to wait. We have been fortunate so far that our issues were not emergencies, but not sure if we have something serious (airconditioners, leaking, etc) we would be happy.

3 years ago

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