Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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John Choate Phoenix, AZ

In two weeks I can not get status of my down dryer. Instead of trying to resolve customer issue, we issued another request. No follow up to replace supplier or help resolve the customer issue. If any company did this with their customers they would have escalated or found way to resolve. "0" is too high a rating.

2 years ago

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Ruthlee Berkeley Springs, WV

I enjoyed fast service without any hassle or feeling I had to wait for service. Everyone was very cheerful and helpful

2 years ago

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Curtis Verge Harker Heights, TX

You haven't fixed anything I've called in. Paying ya'll is not working for me I could just put that money in savings account and I will have the money to pay for it.

2 years ago

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John Dunlap Fort Mill, SC

It is not about the money or how many claims are approved. I bought the warranty for ease of use and honest, claims handling. None of which I have received from Choice Home Warranty despite having spent nearly thousands and thousands with Choice for multiple homes

2 years ago Edited January 17, 2024

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Kathleen

I liked the last time I needed service those people were on time and did not leave until my problem was totally completed

2 years ago Edited December 2, 2025

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Gilda Plano, TX

Customer service all foreigners without English capability. Communication with vendors is poor. They don't receive the approvals to proceed until you call back and pester Choice Home Warranty. I've had lots of difficulty for the few requests I had. Vendors were fine.

2 years ago

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Melanie

I am trying to use my warranty for my furnace now, but they keep telling my furnace guy that they're not receiving the pictures that I send. I've uploaded them twice. So I'm not very happy about it. I probably wouldn't recommend Choice to a friend anymore after my experience right now.

2 years ago Edited January 5, 2024

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Yaa P Hagerstown, MD

CHW was quick to respond to my request and resolved the issue. I’m very impressed with the seevice

2 years ago

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Melody Wesson Birmingham, AL

So far so good. Have not had anything major like heat or A/C. Plumbing items twice and dryer once.

2 years ago

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Tracy

I like the prompt service, the professional repair people and how helpful they are in explaining things.

2 years ago

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Dakota Dallas, TX

Feels like a scam. Wait weeks, if not months for someone to come. Half the time got to fix the issue myself. Got to put in a request more than once most of the time. *** Im paying for a service that inly extends and complicates the problems it is supposed to lessen/eliminate

2 years ago

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Kathleen Melbourne, FL

CHW was very responsive to our needs. Problem was fixed in a timely manner and the contractor's follow-up was great!

2 years ago

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Jane Houston, TX

The people I speak to when I have an issue are very friendly and helpful and they send someone out really quickly.

2 years ago

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Don Saint Simons Island, GA

The contract company sent to repair my dishwasher was professional and friendly. Efficient in diagnosing the problem and repairing it. I would recommend this technician and company to anyone.

2 years ago

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Raymond Warner Robins, GA

Send them an email what needed to be fixed and someone was there within a couple hours. Fixed the problem right away!

2 years ago

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Donald Bakersfield, CA

The first tech messed up the repair two times. Choice agreed to send out a different company and it was fixed properly.

2 years ago

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James Fuquay-Varina, NC

It was not explained to me what was actually required to correct the problem, then Choice wanted me to pay the majority of the replacement. In addition, they could nit tell me what the replacement was.

2 years ago

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Donn Wesley Chapel, FL

The repair service was very good and timely. The repair man was kind, courteous and quickly made repairs.

2 years ago

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Phil Jones

Excellent Customer Service and quality technicians I highly recommend Choice Home me Warranty to friends and family.

2 years ago

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byron justice Sugar Land, TX

The money saved with price we are very satisfied , and the company's chosen have done quality work.

2 years ago

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Anonymous

I had a problem with my toilet - it was leaking. I called Choice Warranty and it took care of it the next day.

2 years ago

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Chantee

I've only had like two claims to file, but every single one of them has been taken care of very diligently.

2 years ago

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Tom

About a month ago I lost my heat and they sent somebody over and they took care of it. They were very responsive.

2 years ago

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Lisa Chicago, IL

Fast service they came and assessed the problem and fixed it I am very pleased also very friendly service tech.

2 years ago

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Prasanth

My Dish washer gave me trouble couple of times.I got it fixed with just a copay of 65$ which was worth it.

2 years ago

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Joann Essex, MD

Delords was able to unclog the drain in the kitchen sink and garbage disposal, and replace the innards in my upstairs toilet in one visit

2 years ago

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A C Soddy-Daisy, TN

They do not have contracts with repair companies in my area. Which means I have to find a contractor and finance the repair for a couple of months until Choice reimburses me. This also required many phone calls to get a check cut.

2 years ago Edited December 20, 2023

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Renee

Vince was very friendly and professional. He was quick to respond and I created my appointment within 48 hours.

2 years ago Edited February 6, 2026

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Michael New Berlin, WI

2 days after i submitted claim for leak under cabinet, a plumber was there to fix it. He was fast and courteous.

2 years ago

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Michael

Technician was very personable and knowledgeable. Figured out what was wrong with our furnace very quickly

2 years ago

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Brett C. Hall Wetumpka, AL

Choice Home Warranty operates like an underworld enterprise, taking policyholders' money while delivering nothing in return. We had a claim that this company ignored for over four months. They finally denied the claim. A second claim they also denied. Forget this company unless you want to throw your money away. P.S. I want to cancel my policy.

2 years ago Edited January 1, 2024

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Charron Bowie, MD

Don’t always use the best quality technicians. Also technicians often complain about the process when coordinating expenses with CHW. Also not very flexible for replacement cost options and proof od item.

2 years ago

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Joga Arjula

Everything, claim process, claim update and they cover everything and not like other home warranty providers..

2 years ago

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Joan

I have not gotten my furnace fixed yet. Repairman said he has not gotten approval to fix as of today 12/12/23. He came out 12/01/23 so I do not understand why this has not been approved as of yet

2 years ago

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David

In 2020, you replaced our HVAC system and saved us a ton of money. This year, I put in two claims and you couldn’t find anyone to send to us. That’s ridiculous. It’s why we pay you.

2 years ago

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Dolores West Branch, MI

This will be the third time I am leaving a review. Because I had a negative experience with your company and also the companies you use have negative thoughts about your company , it never seems to go through. This will be my final attempt to leave this review. If I could Leave a negative 1 I would.

2 years ago

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Julie Krumrine Richmond, VA

Our service guy was very thorough. He fixed our furnace and made sure our system was running properly.

2 years ago

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Karen Yancey Houston, TX

The response for service is great. Getting the gift card for the appliance replacement is another issue. I am still waiting to receive the credit from last month.

2 years ago

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Richard Tucker Uniondale, NY

I truly appreciate the technician who came out to service my dryer. He was very professional, knowledgeable, and courteous.

2 years ago

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Nick Bloomington, IN

Zero follow-up. Calls not returned when they are supposed to. Each new company rep. could not understand what the previous rep. was talking about so they would start all over with a new case file. Complete waste of time!!!

2 years ago

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Verified Customer

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Edward

The Tech was on time and did a great job repairing our dryer I would recommend Choice Warranty to anyone Ed R

2 years ago Edited June 28, 2024

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Donna IA

Not worth the money!! I paid 1 full year for the premium warranty. $651. Now have appliances going out and. Choice won't honor what they promised. Took my money and that was that. There are other home warranty companies that offer more coverage, no 30 day wait and cheerfully honor their warranty.

2 years ago

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최인우 Lawrenceville, GA

Epic air technicians came and they fixed heating system. they are kind and I am satisfied they worked.

2 years ago

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Patricia Garland, TX

Did not take care of ou claim to replacer 17 year old washerthat youcould not get parts for. We texted you on Nov. 22 to cancel our warranty from your company. And told you not to take any. More payments from mybank(debit card). If you did anyway, please refund that to my debit card. If you don't, iwill pursue more complaints to BBB

2 years ago

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Jospeh Mineola, NY

One simple telephone call and an appointment is made for a qualified repairman to come to my home and repair the issue.

2 years ago

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Stephen Detroit, MI

I have been waiting nearly a month for repair to my fridge/freezer. A company contacted me and said they would be here between 3 - 8pm, they never showed up, I called them and they said they would call me back, they never did. So, currently, not so happy

2 years ago

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Robbie Mesquite, NV

He found the issue relatively quick and ordered part right away once approved. Hopefully, the part comes in this week.

2 years ago

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Mark Swann Sr Crown Point, IN

I like everything that happened that they even provided the service man to come do to work at my house

2 years ago

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Nicholas Scarafile

Needed emergency furnace replacement and claim denied due to no prior authorization! Upstate NY in October with temps in 20's and Choice wants me to sit and wait for them to give prior authorization. Despite all my documentation w Tech diagnosis and paid receipts, including cancelled checks but NO CONSIDERATION at all.....CLAIM CLOSED, SORRY!!!!!

2 years ago

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Colleen Schveder Elyria, OH

Our first experience with making a claim did not go well. They gave us an appointment time for a tech to come service our appliance, but never communicated that to the tech, so they never came. After several calls to their call center in India, we ended up having to do the "reimbursement option" and are still waiting for reimbursement.

2 years ago

Choice Home Warranty Reviews