Choice Home Warranty: Read 42,071 User Reviews From Real Homeowners

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Doug F Spring, TX

Had an issue with the disposal, insink. Called CHW yesterday evening and by 1;30Pm today i t was replaced. Been a long term member with CHW and always pleased with the response time and technicians they contract with.

4 years ago

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Denese Clare Hollywood, FL

I am so happy that I took out the warranty plan from Choice Home Warranty. I had my refrigerator and microwave oven both repaired. What a great service Home Warranty provides. Thanks!

4 years ago

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Art Houston, TX

Last 2 calls in less than two month on my A/C. Choice sent two different compaines out. Had to pay my co pay twice for the same problem that has yet to be fixed. A/C compaines said they would contact CHOICE and tell them the coil needed to be replaced due to leaks in the coil. Told me CHOICE WOULD GET IN TOUCH WITH ME. Have not heard anything from CHOICE about repairing my A/C

4 years ago Edited January 10, 2024

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Teresa Jenkins Fairburn, GA

I called to have my a/c unit serviced. My request for service was processed the same day(Sunday)and service scheduled within 48 hours. The technician was timely, polite, efficient and effective.

4 years ago

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Coach Leesburg, VA

It will be good if something major, but I had a dripping showerhead and outside water Faucet that needs repair but you don’t cover any of that in which is frustrating. As well , the AC guy was great but he said if I had a major issue you guys would give the cheapest parts for example my AC? He said they won’t give the parts needed for MY system. Why would you do that ?

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 20th, 2020

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Lindsay Nelson Elgin, IL

Technician was friendly, knowledgeable, and took care of the issues I requested. A different issue in which we wanted to fix but wasnt under our warranty, he told me how to do on my own! Super helpful! Thanks!!

4 years ago

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Rebecca Cortlandt Manor, NY

Choice warranty customer service is awesome called for an appointment for my exhaust fan to be repaired and the process went smoothly technician came within 2 days. Service was great

4 years ago

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Tamara Bennett-Thompson Savannah, GA

I am happy with Choice and have been a member for almost 5 years. What I enjoy most is the quick response to my claims and the friendly, knowledge technicians that are sent to my home to assist me.

4 years ago

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Ronnie Johnson Red Oak, TX

I like that you take care of business but I hate that it take too long to get help out. I had to go without hot water in my kitchen from Saturday morning till Monday evening before someone one could come out.

4 years ago

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Kaan Hempstead, NY

Greg was great about knowledge of the product he was selling and he is great sales person. Also he was very helpful . I spoke 3 other companies before I called choice home warranty.

4 years ago

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Jerry Abney Winchester, KY

I had a very good talk today with Charlie M and got the home warranty I wanted! Thank you Charlie M! Please give this man a raise he sold me in a time that the covid-19 has us all in a lock down. Thank you again Charlie M!

4 years ago

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Phil Torrance Oklahoma City, OK

I like the security of being covered in the event of a system breakdown or failure. However, I just had a dishwasher breakdown with repair not an option. A new dishwasher of comparable features cost between $550 and $800. Choice offered $179.99. I was able to negotiate that up to $259.99. However the check won’t be issued for 30 days. So I am out of pocket all the expense and have to wait for the less than half relief. Not what I expected!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 15th, 2020

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Derrick L Heath Copperas Cove, TX

I,ve been with choice for over 12 yrs and only about 2 or 3 times they took care of my problem without giving me crap. it seems like everytime they look for reasons NOT to honor my request! i have 2 fans in my great room and when they went out I was told only 1 could be repaired! after being on the phone for some time and having the tech talk to them would they fix the problem. when my air went out I had a problem getting it taken care of because the tech told me they dont like dealing with them because they dont like to pay them. just recently my roof was leaking and I was told because it was my skylight it would not be covered. Im paid till Nov but will no longer deal with this company after that! I want to feel secure and confident my home warranty Co. will provide the sec I need without having to fight for what I pay for.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 12th, 2020

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Don Weth Schertz, TX

Since joining Choice, we have used your services twice. Both times it has taken at least a week or longer to get my broken item serviced, fixed, or replaced. On one item, the contractor was switched three times. I hope it gets better in the future. Your ratings showed better than this when I looked them up before I signed up with you folks. I certainly hope it gets better in the future. Thank you. Don Weth MSgt, USAF Retired

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 12th, 2020

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Mike Green Shreveport, LA

Dustin Courtney, owner of Courtney's home service is the best technician I've met with CHW. Not to slight others through the years but Dustin went the extra mile and will be back Wednesday with a new disposal.

4 years ago Edited January 10, 2024

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Diana Ramirez Houston, TX

Very disappointed. I was misled by the company from the get go—I was told the diagnosis visits would be $65 (because I prepaid for 6 years) and then was charged $85 for each of my two claims. The representative, Marc, who sold me the warranty sent me the email with the details only after I had paid on the phone. This wouldn’t be a huge deal except that when I placed a claim for my AC, it was denied with no specific reason given. Prior to the denial, two different techs from different companies actually assessed the AC unit because of further miscommunication from CHOICE. I called customer service to inquire about the denial. Walter, the agent, had no answers for me and stated he wasn’t exactly sure why my claim had been denied. He stated a case manager would be assigned to my claim to investigate further. I have yet to be able to get in contact with with this case manager. I paid for 6 years in advanced, but yet CHOICE don’t want to fix my AC unit (which is still under warranty because my house is just a little over 1 year old). I would not recommend this company. I regret not staying with my previous company from my previous home.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 8th, 2020

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Marvin Thomas Baltimore, MD

I like the way my concerns were meet in a very likely manner. The sales representative was very polite. All of my questions were answered. I enjoyed the way I was treated with great respect.

4 years ago

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Nicole Friendswood, TX

The company responds quickly and the monthly cost is low. When something needs to be replaced, the amount that is given is not enough to replace a new piece of equipment for another new piece of equipment while what is covers at least half of what is needed.

4 years ago

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Stephen Boyle Scottsdale, AZ

Excellent response to my claim. The plumber was here within two days time and remedied my claim completely. He called ahead, arrived on time and worked quickly and professionally. Nice work!

4 years ago

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Mathias Guerard Burlington, NJ

They do as they say. I wish I know this company earlier. Within 24 hours, after I submitted a claim everything is concluded. If I have the option I will have given this company 7 stars.

4 years ago

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LaJoy Robinson Baltimore, MD

The customer service was great getting me to sign up. I went with this company before and had a problem with my tub. The service technician came out, cut a hole in my basement ceiling, told me my warranty doesn’t cover the issue and told me it’s not his job to repair the hole. I called another time because my dishwasher wasn’t working. They came out twice and it was never repaired. I cancelled and decided to try them again 4 years later. Hoping it will be different. I emailed them twice about my garbage disposal working since they aren’t taking claims calls and days later.... no one has contacted me back. I’m going to search for another company. As a homeowner I want to keep my home in good shape. Paying for a service and not getting the service doesn’t add up.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

May. 5th, 2020

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Cynthia Martin Phoenix, AZ

Well, we have been doing some research on a HOME warranty after spending 6 hrs over 2 days to replace a kitchen faucet. And the WIFE indeed up doing it. ! The gentleman was VERY nice, informative and patient as my husband and I asked questions . SO ask us again in a year ! But SO far SO GOOD for the price and product.

4 years ago

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William Voland College Station, TX

Up until now CHW has been very reliable and willing to cover my claims. This last time they called upon an " Act of God" clause in the contract to deny the repair of my heating system as it was due to a burnt out circuit board probably caused by a power surge resulting from extreme weather conditions we have had and loss of electricity for 5 days during the coldest temperatures we have ever had in Texas . I am truly disappointed for the first time in 5 years of my relationship with CHW.

4 years ago Edited September 14, 2021

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HeatherWalls Fort Lauderdale, FL

8 days ago our refridgerator went out and I submitted a claim. It took 4 days to get a technician to our house. The technician was from Sears and was super great and informative. After troubleshooting, it was determined that the fridge was not fixable and we were going to given a reimbursement option. As I went online to accept that offer, the offer was only $599. That particular fridge used sells for more than that, so to get a new one it was over $1000. On top of that, the check has to be mailed and that could take up to 30 days. Luckily, we had the money, but I am sure most people do not have the extra money to spend on a new appliance. For being a Choice customer for 5 years, I would have expected a better outcome. It is disappointing when we think of all of the money we have spent over the years and this was our first claim with them.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 28th, 2020

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Ray Nannis Dallas, TX

I had a problem with my AC choice warranty sent out a technician right away they repaired it it only cost $65 they are amazing they were easy to deal with and handled my problem quickly

4 years ago

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Joyce Randall Saint Augustine, FL

Absolutely the easiest thing completed in a very long time! It was effortless to get coverage. Phil M was professional, informative and helpful. We appreciate all of his efforts! #LocalGuide #LetsGuide

4 years ago

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Mick C Wylie, TX

I called in last Friday on a water heater repair for our property in San Antonio and it was determined to be replaceable. Within 4 days our rental had a new water heater and the tenant is very happy. I had to pay quite a bit for the upgrades required by code but overall it was a seamless experience. Thank you CHW for the quick response. Mick C

4 years ago

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H. S. Madison Heights, MI

The two times I placed service calls, no one showed up on the scheduled day, and I was not called or alerted. Both times I had to call and reschedule. I ended up cancelling the first job all-together, but the worker who completed my second job was professional, extremely friendly, and very knowledgeable. He gave me tips on how to prevent issues with my appliances, which I appreciated.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Apr. 27th, 2020

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May North Las Vegas, NV

Sales person won't give me back my same price as my membership got dropped 2 months ago, there was no communication receive by me which they said (the person who I was talking too ) claims that they tried calling me and email ing me but I sure did not have any messages in my phone nor any communication from my email. I had this home warranty for years and did not even use it, sad part also is I can not even make a claim for 30 days, not that I need too yet.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Apr. 27th, 2020

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James vassor Lakeland, FL

I didn't regretted I had choose CHW. It's very fast and convenient. I used it all the time no issue at all. Good service and I recommend anyone to have CHW as a homeowner that will save you some headaches.

4 years ago

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LM Leesburg, VA

This has been a very bad experience for us. There are 4 adults living here. I place my first call for this problem on March 27, 2020. Finally after 2 visits from Titus, then he finally put a new circuit board in yesterday. This is a comeback call and I do not think I should be paying another repair charge just to have him enter my home. I’m very disappointed with this experience. The washer stopped working the day after the first repair people came. They sent another company and he left with a working washer. Then same problem has happened again. Now they are sending the first one again but now I have no idea when or what time.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 21st, 2020

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Marie Barresi The Bronx, NY

I am very happy with choice home warranty. They never fail to support a customer. Their mechanics and helpful and very professional. I would recommend this company as they are good to have for anyone who owns a home.It is a blessing to not have to worry who to call when something goes wrong.

4 years ago

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Lune New York, NY

Mr B was a professional. He came , found the problem with the garage door and in no time he fixed the issue. I’ll recommend to anyone who is looking for a trustworthy worker.

4 years ago

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Kirk Brown Eau Claire, WI

First I never give anybody 5 stars, there is always room for improvement. The experience to this point has been good it seems that the main issue has been the dishwasher but with this last tech that came out did the trick, hopefully, no more problems with that. Keep up the good work.

4 years ago

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Wonderful Sampson Parker , VA

Great working with you the people there, they are very courteous and helpful. Response time was very fast to getting my freezer repair and running again saving my food during the COVID-19 pandemic.

4 years ago

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Curtis Broom Raleigh, NC

It felt that within 2 hours of calling in, I was already scheduled for a next day visit by a local company. The one thing I would ask, is next time, ask what would be a good time, they were scheduled the next day to arrive from 7-10. I personally don't want people coming to my home before 9AM. Overall I was satisfied.

4 years ago

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Jodie Carver Orlando, FL

So far choice warranty is great. The only issue I have is how long it takes to get a tech out. Usually 2 days because it’s warranty job. However choice home warranty did make it happen the same day when my ac went out. I had just had surgery and they were so helpful. I do recommend them, but do read what they cover and don’t.

4 years ago

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Renee Oviedo, FL

I recently had my air conditioner go out in the Florida heat and your company chose to not repair the unit and offered us $200. Now my washer has gone out and you responded by saying you have great news for me that you are offering me $299.99 to purchase a washer. Honestly, you know that does not cover the cost of the bottom of the line washers. The Technicians you send have been great but your customer service stinks! My previous experiences were wonderful prior to last year. We paid for Warranty Coverage on 2 residences and I don't feel that when I need you that you are being fair to your consumer.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 13th, 2020

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Terreasa Spiese Port Saint Lucie, FL

WE have had Choice Home Warranty now since 2016. We had to use it a couple of times and everything has gone very well. We would highly refer them as your warranty company. Very satisfied.

4 years ago

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Carolyn Turner Kansas City, MO

I not satisfied with Choice Home Warranty because of the lack of coverage approval you give. There were three things wrong with my furnace that made it stop working. CHW only approved one of them. I don’t think that is right. If all three of the items played a part in the malfunction of the furnace then all three items should have been approved. That’s what I’m paying a monthly premium for.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. . Upon a recent review of the claim, there was no mention of multiple failures to your furnace. If there were additional failures to your furnace please have your technician send an updated diagnosis.

Apr. 7th, 2020

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Cherie collins Reno, NV

The price is very reasonable, however when I recently called for service on my dishwasher, it was NOT a good experience. I got incorrect emails about my service dates and times, wasted my mornings three times awaiting a technician. When I called the first one, I was told that the appointment had been canceled by CHW. The second tech said they had told you that they they couldn’t work for you, the third told me that they weren’t going to do my job because you hadn’t yet paid them for the last several jobs you had done for them.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Apr. 7th, 2020

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Brenda Cunningham Las Vegas, NV

Choice responded when my water heater started leaking. I was disappointed when I found out that my tank is not covered by their warranty but they agreed to supply me with a new tank if I agreed to pay the plumber the installation cost. Thank you for working with me and assisting me in getting hot water.

4 years ago

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Jaylynn Chun San Bernardino, CA

Thank you Ron for all your help with renewing my home warranty! You did a lot to assist me and to help lower my rate especially now during these hard times ! Much aloha, Jaylynn

4 years ago

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Drew Alachua, FL

I have been waiting for 3 days for someone to contact me about my septic tank back-up issue. All I get from "customer service" is that they are working on it. We cannot use our toilets, shower, wash dishes, wash clothes, nothing that involves drainage. I have been a customer of CHW for almost 3 years and this is the first time I have had very poor service. CHW can do better!

4 years ago Edited January 10, 2024

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Kathy Burlington, KY

So far it has been good. We are new to it. There was some delay in getting a part replaced in our furnace waiting for them to replace it. Plus they don’t pay for weekend calls. Our furnace went out over the weekend and it was cold out. So I feel the wait was unnecessary especially for something we need.

4 years ago

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Mike Hamlin, WV

I was pleased with choice home warranty. They took care of my claim very quickly. But I didn’t know they didn’t pay for Freon if needed. But my system is working now and I’m happy. Thanks choice home warranty.

4 years ago

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Leticia Magana Aurora, IL

Fast response from Choice I submitted my claim and got a response right away. However Plumber didn't came to my house until 2 days later. Overall, satisfied with their service.

4 years ago

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Jerry Beickel Hampton, VA

I get good service from the crew at choice home warranty. I am surprised I cannot get a plumber until Monday, but at least I have an appointment time. I will stay with Choice for as long as they serve me as they have been. Thank you.

4 years ago

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Tom Scott Bloomington, IL

Had a problem with my stove top burner . Called Choice Home Warranty and they couldn't fine a Tech that could work on it. So they let me fine my own, Followed their procedures and they are going to refund most of my bill. Thanks

4 years ago

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Mayra Round Rock, TX

During these difficult days we were overcome with worries when our dryer broke down. Choice warranty came through without delays and our dryer was fixed. So glad to know we have a dependable company that's here for us!

4 years ago

Choice Home Warranty Reviews