Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Debby Okeechobee, FL

My ac went out ,I called Choice and they sent a wonderful and very courteous repairman who fixed it right away.

3 years ago

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Brenda J Donald Maywood, IL

The first time I needed Choice Home for service, they were professional, on time, and got the job done right!!

3 years ago

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Riman Chatila Fort Worth, TX

Great Service- Great people, they understood and listen to the urgency to repair AC in 100 degrees weather

3 years ago

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Shannon Rodgers Jacksonville, AR

I've only had to use my Home Warranty a few times. It was easy to file a claim and the service people were great!

3 years ago

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Donna Fuquay-Varina, NC

Scheduling services is so pain- free and quick. Love that they try to get same day or next day service.

3 years ago Edited January 10, 2024

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Tcartagena Chantilly, VA

Sales person was not very honest. Told me I can pick my contractor. That turned out to be very not true. Not very impressed so far. The contractor was fine.

3 years ago

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Tiffany J VanBeverhoudt Claymont, DE

The claims process isn't the best. They need a better system for putting in claims and a section for you to be able to request the company you want to work with.

3 years ago

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Helen Metzka Englewood, FL

I thought the repair would not cost me anything. However, I did get my faucet repaired cheaper than without the insurance.

3 years ago

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Trice Shaw Red Banks, MS

They claimed I had only been with them 13 days and this was a lie so they will not attempt to fix my hot water heater saying it wasnt in use yea it was its actually leaking water and we are using it However on my time off I will be looking for a more reliable company

3 years ago

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Kimberly Sebring, FL

I'm very dissatisfied with the service I have received so far. I needed assistance with air conditioning units and I did not receive the assistance that I asked for. I don't feel it provides the service that it claims it does.

3 years ago

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Anonymous Memphis, TN

The people that they sent out, not all of them are reputable. They don't return calls when they tell you they're going to call and the people that they refer you to sometimes don't even contact you.

3 years ago

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Robert Waldorf, MD

I've had Choice home warranty for the last 10 years and they've been very good with servicing and replacing my household items.

3 years ago

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Oswuald Santa Teresa, NM

I had a problem with my garage opener and it was taken care of. It was replaced. Everything is working perfect.

3 years ago

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christy quigley Fort Myers, FL

Easy to login and file a claim and find a contractor. Used them twice and contractor was out in a day or two.

3 years ago

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Jeffrey L Cardozo Brandon, MS

Quick, efficient, solved the problem and the company they usr\ed to provide the service was excellent

3 years ago

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Gertrude Criddle Montgomery, AL

Knew exactly what the problem was and showed me how to resolve it. Completed the problem within 5 minutes

3 years ago

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MARCIA Fernandez North Las Vegas, NV

Quick claim response. Friendly and professional service. Fixed issue the first time with no issues.

3 years ago

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Esther P Cooper Hertford, NC

I received feedback quick and whatever the problem ,it was related to an authorized Person or company.

3 years ago

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Dusty Carnley Crestview, FL

Choice Home Warranty has poor follow-through skills. They rarely return phone calls if at all. They also will give you instructions on how to take care of your repair through the reimbursement process however will refuse to reimburse you. Employees seem to read out of a book and are not able to freely speak or provide information.

3 years ago

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Nielson Chapman Florissant, MO

Ususally Choice is good. However, I was approved to have my furnace fixed for $850.00. Then the cost was bumped up to $2000.00. When I called to get an explanation as to why it changed. No one would help me.

3 years ago

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Anonymous Lancaster, PA

I think the company need to do a little bit of work to get faster. Some technicians are great, others don't care about the customer.

3 years ago

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Richard/Ann Cincinnati, OH

I had a furnace issue. They called the furnace person out. They came over and fixed it and that went pretty well. The customer service is difficult to understand.

3 years ago

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Lolita Staten Island, NY

My microwave broke, and they came, I have to admit, they did come quickly, assessed the problem and fixed it.

3 years ago

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Anonymous Weston, FL

I used it a few times already. Most of them were good, just once I had an issue with the provider. But other than that, it was always fine.

3 years ago

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Joe Hilton Head Island, SC

I tried to get 2 air conditioners with heat pumps that had quit and they were old units and Choice refused to pay for them, said it was corrosion. It was not covered by the policy and I didn't collect a nickel on it. Cost me $12,000 out of pocket.

3 years ago

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Kelly Lancaster, SC

They actually covered the visit. My last company denied both times, once when the tech obviously lied.

3 years ago

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Georgia Roberts Cedar Creek, TX

Great service, friendly, knowledgeable staff and service technicians. Prompt and clear communication!

3 years ago

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Vicky R Weber Pensacola, FL

I call for my service on my AC unit. All great! The service from the the company was excellent. Thank you

3 years ago

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Rosalind Fischer Holland, TX

There have been claims that have taken months and months to resolve. I have not received an email with gift card that they've claimed to be sent. This issue has taken over 3 months and still is not resolved.

3 years ago

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Chrissy z

Not reliable. They don't do anything if a technician takes your $75, leaves without making the repair and never shows up again.

3 years ago Edited January 10, 2024

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Katrina Lowery Lake Saint Louis, MO

Choice Home Warranty have provided exceptional customer service everytime I have called with an issue.

3 years ago

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Carolyn Esman Dowagiac, MI

Sent out help quickly The service team that came to our house was very polite and was pleasant to welcome into my home

3 years ago

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c. weiss

I had a great experience with customer support. Whenever I have an issue, there's always someone available to help, and they send reliable technicians to fix problems in my home. Recently, they repaired my stovetop and dishwasher efficiently, providing the necessary parts at a low fee. Highly recommend their service!

3 years ago Edited January 10, 2024

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Verified Customer

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Pamela Bell Indianapolis, IN

Easy to use. Large network of service businesses. Fast response time of vendor chosen. Problem fixed right away.

3 years ago

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Bobby Brockman Birmingham, AL

The person that came out to my house to fix a problem as courteous and fast in getting the job done

3 years ago

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Loretta Goddard, KS

The overall service is great but the customer service agents need more quality training/information. have to get case managers involved.

3 years ago

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Daniel Barner Upper Marlboro, MD

I have been waiting for over a week to have my water heater replaced. 8 days in it still has not been replaced so I've been out of hot water You don't appreciate having hot water until you are without. Choice reps won't tell me when I will have the water heater replaced.

3 years ago

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M Smith Goodyear, AZ

Efficient and caring. I had to wait for replacement part and they helped me with updates from repair company.

3 years ago

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Marie Harrison Virginia Beach, VA

They always on time , when you need services .I never have anything to complain about home choice warranty.

3 years ago

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Loyd Salter Southaven, MS

Reputable and dependable. Choice Home Warranty has always done everything they said they will do!

3 years ago

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Brian Dilodovico Plano, TX

I like the quick response. When there was an issue with the first vendor, a new one was quickly assigned.

3 years ago

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Debra Garland Dallas, TX

Very quick response however doesn't provide opportunities for routine maintenance for HVAC that American Home Shield does.

3 years ago

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KIRK & CLARA SAMS North Little Rock, AR

Over all, I guess I should have given a 5 Star, but when my air conditioner went down on a Thursday I had no air conditioner all WEEKEND!!

3 years ago

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Richard J Nicpon Saint Charles, IL

The company USA did a great job and CHW was there 24/7 would tell my friends about the home warranty

3 years ago Edited January 10, 2024

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Steven Fuhrman

Their contract fine print allows them to deny 4 out of 5 requests for repair. And they send terrible servicemen (most rated 1 star on any social media) for those they do approve. Further, they even lie about findings of repairmen.

3 years ago Edited January 10, 2024

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BJMoore Stockton, CA

I needed a sectional pipe replaced and Choice Home Warranty didn't cover it. I had to pay for the sectional pipe and installation myself and I was charged $80.00 to have my bathroom stool inspected.

3 years ago

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Nicole Vaglienti Hutto, TX

We can't contact them on the app and the company that came out didn't fix the problem. Still the SAME issues. It's been a waste of 3 years of money plus the deductible....

3 years ago

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Diane Bailey Springfield, MO

Providers are mostly second rate don't show up when supposed to and one didn't do a good job. I had to get another company also paid another couple-pay and furnished the fixture

3 years ago

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Loraine Norbut Clearwater, FL

I thought I had replacement value for my appliance.. I paid $650 3 years ago for my dishwasher and they consider a replacement value to be $357. I feel the word replacement means just that, not half the value. What a rip off.

3 years ago

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Vicki L Schurter

No printed contract. No English speaking help desk. No contact address readily available.

3 years ago Edited October 27, 2022

Choice Home Warranty Reviews