Choice Home Warranty: Read 52,564 User Reviews From Real Homeowners

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Robert Alison McCalla Miami, FL

I liked Elizabeth’s work and flexibility in order for us to communicate the changes and the discounted prices. I like the additional coverage of rust, corrosion, sediment, pool, SPA, septics, septic pumping and additional items that have been added to the policy. These items being added has given me more peace of mind.

3 years ago

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Jennifer Nguyen Boardman, OR

Excellent service as I have expected. CHW responded quickly after I filed the claim about my home warranty insurance. They contacted me and inform about the status of my claim, the name of the company which will take care my claim. Thank you CHW my home issue was resolved in an appropriate timely manner.

3 years ago

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Katie Rodriguez

I have been a Choice Home customer for nearly a decade. Choice Home generally covers most necessary items, however, their customer service is subpar. When a major appliance or system breaks in your home, it can be very stressful and overwhelming. To spend time waiting (sometimes days) for a technician to get assigned and then to spend additional time advocating for adequate reimbursement for appliances or waiting for parts (sometimes up to two weeks!) while being met with resistance from customer service staff can be exhausting. There are some good customer staff members, but those who are rude and argumentative spoil the lot. I continue to be a member as my home is older and I have generally had success with getting appliances replaced, but the protocols and procedures during the claim submission, review, and reimbursement process are what drive my 3 star review.

3 years ago

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Charles Simon San Antonio, TX

Cant rate at this time still have a open claim Claim # 205960115. Repair service you assigned never completed the JOB said he needed a new mother board for the microwave and his supply source did NOT have one in stock and he would call me when it came in. Today August 7th I find out through a TEXT message that my claim had to be reassigned. What MUST I DO to get my Microwave oven repaired? Its been an open claim since JULY and After 5 Appliance repair even though a GREAT TECH is a poorly run company when he cannot service the customer through your warranty program,Please advise me what can be done.

3 years ago

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Louis

Like the peace of mind provided by the service. Dislike the inability to provide technicians in a timely manner. Still waiting for over a week (under the wrath of my wife) for the service to a dishwasher! Occasionally the service representative on the phone service is not understandable. Background noise and/or heavy accent is difficult to understand.

3 years ago

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Anekant J MA

Choice Home Warranty (CHW) is the company I will always go with. It covered most of my claims in the last 3 years. With low deductible and prompt service, I am completely satisfied with the warranty. I will definitely recommend to my friends too.

3 years ago

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Milton Bruce Neher Richardson, TX

The value is when big ticket items fail. I had 2 bad experiences with Choice in the 2021-2022 time frame, and I was pretty sure I would let the contracts expire. I have 5 homes with Choice warranties. When one of them was ready for renewal Choice convinced me that their new CEO was righting the ship. I renewed/upgraded all 5, and the first 2 claims have been handled flawlessly. I'll let you know in another year whether this is a consistent pattern

3 years ago

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Erik Stern Fort Lauderdale, FL

Most appliances covered hassle free, except air conditioning. If your air conditioning goes out, the company may keep you waiting for several days before dispatching a repair tech. Mine went out in 95 degree heat and I had to call for my own repairs out pocket because I couldn't wait that long. Apart from this, most other claims were resolved well.

3 years ago Edited January 10, 2024

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ShondiasRealtor Charlotte, NC

I have had to utilize Choice Warranty a few times iin the past dew months. My home is 16 years old and wear and tear is affecting certain things. All of the professionals sent out have been professional and knowledgeable and fixed the issues. All of the appointments were made quickly and they all showed up. I am satisfied with their service so far and as a realtor myself, recommend them to my clients.

3 years ago Edited January 10, 2024

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Rekha Desai Palo Alto, CA

Very professional and quick responses. We are very happy with Choice but the contractor they have are not easy to contact and appointments are not easy to schedule. Hope that can be improve. I would recommend anyone to buy Choice Home Owners insurance.

3 years ago

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Lab Lover & owner Coeur d'Alene, ID

I just signed up today so I don't know about service yet as I don't have anything broken. I selected this company due to their overall rating and reviews. So far the customer service representative was very professional, not pushy and very polite. 5 stars to the rep!!!

3 years ago

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Becky Pettis Gray, GA

Our A/C went out and CHW came through with flying colors. They delivered on their promises with quality technicians in a timely manner and outlined exactly what to expect throughout each step of the process. And now here we are happy and chilling.

3 years ago Edited January 10, 2024

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Jean Maxwell Mission Viejo, CA

The CSR was very knowledgeable and explained the coverage well. He was able to give me the Senior discount that AARP recommended, in addition to the July 4th promotion. I had several questions he was able to clear up. However, my one issue is that Brandon spoke too fast and talked over me, when I had questions referring to his ongoing sales presentation. I had to remind him, that I was taking notes, several times and to slow down. Other than that, he was polite at the end. I am very pleased with your extensive coverage and the price.

3 years ago

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Kathleen Redlands, CA

the original technician that came out ( may 29) was very professional, polite and clean. He said I needed a part for the ice maker and would get back to me. they scheduled for another date(june 26) then I got a message that the technician had a family emergency and they had to cancel. I have not heard from them. Also I told them there was a dishwasher leak for the 2nd appt and have not heard back.

3 years ago

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Elizabeth Kobata Palmdale, CA

I was skeptical when I bought the home warranty insurance from a company I never heard of, boy am I glad I did. The appointment was so fast, the technician was very professional. Will definitely be buying this insurance again.

3 years ago

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Mercedes Berrios Alvarado, TX

Bang from Big Blue Mechanical was EXCELLENT. He has a heart of a teacher and fixed our thermostat issues, checked our unit and got the system working again. Big Blue is great NOT like the other worthless company you sent previously G&A Mechanical.

3 years ago

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Ella 3 Ft. Washington, MD

Terry was great. He helped us pick up the pieces from AHS. We are now with a reputable service where we can use our own vendors if needed and we got a kick butt deal for 42 months at a locked in rate. We just moved into our home 3 weeks ago and having this service gives me piece of mind!

3 years ago

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Chuck Morris Covington, LA

Filed a claim for my refrigerator online. Got approval to call my own repairman. Submitted repair estimate and receive approval to proceed the same day. Everything is working perfectly. Submitted paid invoice and expect reimbursement within 30 days. Very happy with the whole procedure.

3 years ago

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Fred Columbia, MO

The service person showed up in a reasonable amount of time and did a really great job. My only issue is that when we file a claim with Choice, it may be several days before they assign us a service person and the notice I received for a serviceperson coming THAT DAY was sent at 6 am. That worked out because of my unique living/working scenario, but most often, that would not be acceptable.

3 years ago

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Marc Hayes

The customer service part of the experience is challenging because nobody ever answers the phone and even when I leave my number of "auto" call back, I don't receive a call. When I put my questions in the portal it is about 50% of the time that someone responds. When they do, it nice but I'm often not sure of next steps or keep up on the status of my claim --- very frustrating.

3 years ago

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B A New York, NY

The agent, Tim, was polite and efficient with my time. The transaction went very smoothly. The only request I had that he was apparently not allowed to privide was that I wanted something in writing BEFORE paying. However, I went ahead with the contract before receiving a copy because I had done some homework before calling, so I knew I was not talking to a scammer. And I was the one who called in, not the other way around.

3 years ago

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Maggie gawelko San Antonio, TX

Scott and Anthony were very polite, professional, and went right to work to fix the problems of my water heater, clog, shower, and temperature control. Scott and Anthony worked as a team to complete the task to a great working order. I will call them again.

3 years ago

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Randy Harvey Cantonment, FL

Your home warranty information on what is covered and what is not covered should be on your website period! I do not and should not have to go to google to look up your coverage via the user agreement. It should be on your web page! Just a little pushy on the extended 3 or 5 year plan get 6 months or a year free and price lock. Don't have that kind of money and would not spend it without ever using your service. Why would I pay 1500 or 2500.00 for a warranty I have never used. Again, this should be a great option after the first year renewal with you and not all right up front. We just moved here and certainly cannot afford to pay in advance at this time. Put more helpful information on your warranty on your website. What are you trying to hide?????????

3 years ago

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Carol Perkins Columbus, GA

My AC died. It's the middle of July in the deep South. I put in a service request and received a reply with an appointment within the hour. I've had Choice Home for several years now and have been fine with their service. I do recommend them if you are looking for insurance on your major appliances

3 years ago

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amber Suzuki Henderson, NV

I know that it will be taken care with the service call fee most of the time, unless it is freeon for AC which may need maintanance. Also, I do not have to go looking for a vendor myself. So far, most of the vendors are helpful, kind and they try their best to figure out the problem asap to get the job done. Good job.

3 years ago

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Sharon Emanuelli (Shan) Los Angeles, CA

The problem wasn't fixed. Burners that are not lit were sparking when a lit burner was turned down low. Technician's language skills may have kept him from understanding the complaint--he kept saying it was normal and demonstrated turning on burners, but not letting me turn them down & wait for sparking to happen. That problem still exists. A burner we thought wasn't working was actually okay.

3 years ago

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Molly McSweeney

Dan was very helpful fixing the garbage disposal and even taking a look at the running toilet. He called about fifteen minutes before he came, to let me know he was on his way, and offered tips about how to keep things in working order. Thank you for a smooth and professional service.

3 years ago

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rosa arredondo Santa Fe, TX

I would like to thank the Technician from AC WINDWARD for going above and beyond in fixing my AC unit. He came to check it and then at the END of his day he came back to replace the part that needed changing. Thank you so much for being timely and for understanding our alleviating our situation.

3 years ago

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Joe Zanga Lillington, NC

This is based on our phone conversation. The the real test will be if and when we need service. Mr. William was informative directly and in answering questions. The price was reasonable and email responses quick. I've already printed the contract. Thank you.

3 years ago

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Carlos V. Cambre Sr. 'Ewa Beach, HI

I had an issue that wasn't being addressed however, I was connected to Mr. Matika C and he was phenomenal and actually made a bad situation so much better. His kindness and customer service mindset needs to be the model throughout the organization. Because of Mr. C's afford I will continue being a client and advertiser for CHW.

3 years ago

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LS

I appreciate the professionalism of the technician and the prompt response from Choice as well. Just as important, I must mention, how the process of my approval and everything related to the issue made it very simple for me to follow through. Thank YOU!

3 years ago

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Donna Charleston, WV

The customer service rep, Kent, was very helpful with signing us up for coverage. He offered several options that saved us money. I haven't used the service yet but it gives me peace of mind to know we're covered if something does happen.

3 years ago

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Mary Campbell

It took several days for a technician to arrive but the problem occurred on a Friday afternoon and was not an emergency. His company reached out to ask if he could come a day early from scheduled arrival. Much appreciated this!

3 years ago

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Redhead Chica Jacksonville, FL

Any time that I have needed the warranty services, they have been there in a timely and efficient manner. The claim process is simple and straightforward. I'm glad that I have a company behind me that is there whenever one of my home systems needs service or repair.

3 years ago Edited August 22, 2023

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Joseph Vincich Las Vegas, NV

Choice Home Warranty covered my air conditioning repair. The technician contacted me the same day I filed the claim and showed up the following day on time to complete the work. Overall, I was very happy with the overall experience and CHW saved me a ton of money. Thanks again!

3 years ago

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Stephen Campbell Thousand Oaks, CA

We have used your service twice. Both times you were represented by excellent contractors who resolved the issues quickly, with kind service, and fees as noted in our plan. We are very satisfied. Thanks for reaching out. Great follow up

3 years ago

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S B Johnson City, TN

The technician who came out was great. But I did not like that CHOICE did not cover the cost of a new knob for the dryer. Said it was not ordinary wear and tear. Really? Turning a knob to select the dryer time is not regular wear and tear?

3 years ago

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Janet Larsen Kingwood, TX

We have recently filed two claims and the response time was immediate and efficient. It is the easiest process we have ever experienced and would recommend Choice Home Warranty to anyone. Great service and friendly qualified staff to work with.

3 years ago Edited January 10, 2024

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Vinny Gilbert, AZ

Open up a call on-line with them about an A/C issue. Receive a call back immediately, and they opened up a call. Technician was out the next day and resolved the issue. Great customer service, and highly recommend them for all your needs.

3 years ago

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Loraine Degner Huntsville, TX

I was disappointed in a technician to repair my air conditioning unit were not available for over a week in 100 degree temperatures. Once Tradewinds Heating and Cooling were contracted to provide service, they were not available for a week, but were able to move me up 2 days and kept me appraised of the date is service. It took less than 30 minutes to find the problem and repair it. Dave B was customer focused, professional and personable.

3 years ago

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Regina Shea Colorado Springs, CO

I think ease of filing a claim is good but the follow through is lacking. I log in to find My status and it is never updated. After calling and waiting to speak with someone, I asked when the current phase will be completed and told within 24 hours, however, 2 business days later no info has been shared. I also left messages to the provider and have not had any response even when 2 of my 3 messages, I specifically asked for communication since no one responded to previous messages. I made this claim on 6/20 and it is now 7/18 and still no update on status. I have to be the one contacting them Consistently. The system in place does not appear to be working. I wish their check status claim would inform the consumer or they sent out emails regularly. I hope my home situation does not worsen.

3 years ago Edited July 19, 2023

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jerry tipton San Rafael, CA

I found the tech. (leroy) who caME TO FIX OR PROBLEM sOLVE MY WASHER PEROBLEM WAS VERY PROFESSIONAL. I TOLD him WHAT MY PROBLEM WAS WITH MY WASHER, AND HE THEN Explained tO me what he tjought was the problem. he was right. a simple fix was all it took, and my washer is right as rain. thanks leroy!

3 years ago

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Hezzel Tampa, FL

Schedule was done on timely manner. AC tech came in, diagnosed and resolved the issue. Very pleasant and efficient. Have had Choice for a few years, this was my first service call. I will renew when time comes. Have recommended to a friend and he's is very pleased with the service provided

3 years ago

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Don Fairthorne

Very friendly customer service! Explained the choices that were available in complete detail. I received a senior discount over the period of 42 months. Highly recommend Home Choice warranty to anyone looking to protect their home.

3 years ago

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Stacey Thomas Breaux Bridge, LA

Thankfully, I have only had to use this twice in three years, but both experiences were very pleasant. The technicians were professional and knowledgeable, and quite affable all the way around. And yes, I extended it for another two years, because they beat what another company was asking.

3 years ago

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JMickins Norfolk, VA

Everything so far has went well this our 1st claim and 1st time using since we’ve signed up and purchased our home I’m looking to see how things goes through this complete service claim I’m hoping it stands for all it claims

3 years ago

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Ricki True Dallas, TX

I believe this is the BEST Home Warranty service on the market. Every time I have had to use them over the 5 years I have had nothing but superior results. The technicians they use are top-notch whether it be for my frig not working to my garbage disposal being burnt up they come through. I couldn't ask for a better Home warranty team or plan.

3 years ago Edited June 23, 2023

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Catherine Bierman Miami, FL

I called on Friday to have my washer fixed and by Monday afternoon the problem was fixed. My washer runs perfect now. Johnny from Appliance Rescue was awesome! Very proficient! Extremely professional and respectful! Very friendly too!

3 years ago

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Clif Ranney Dallas, TX

Was allowed to assist in setting the appointment for repair of our A/C unit. Very impressive and important since we’re currently dealing with a heat index of 100 to 120 degrees… so, thank for allowing us to help get an appointment!

3 years ago

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Terri Chase Lufkin, TX

My account representative was very professional and friendly. He took the time to answer any questions I had. I also expressed to him my reservations about giving my card number over the phone and he understood and said others feel the same way. He sent me all his information and we even hung up and I called him back which put my mind at ease.

3 years ago

Choice Home Warranty Reviews