Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Anonymous

I've not had a negative experience with them. They have been supportive and available with quick service.

2 years ago

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Katrina

When I called them, they got on their job right away. It took only two or three days to get to my house.

2 years ago

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Lisa

Whenever I had to make a claim or something, they've always been very helpful and everything just went smoothly.

2 years ago

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Anonymous

I had a refrigerator freezer that broke. It took them a week to get somebody in here and so as a result, everything that was in the freezer obviously I lost.

2 years ago

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David Tampa, FL

The hidden extra charges are unacceptable. In addition to the service charge I was required to pay an additional $300.00 for installation. I spoke with another Choice customer they were charged an additional $110.00 for the same thing. This was not a modification. It was a straight forward one for one change out.

2 years ago

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Leo Burlington, NJ

Choice has been a valuable service for when things go bad and you need a resource that will bring service people to your home.

2 years ago

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Terry Glendale, AZ

Professional and polite. Explained what the problem was then ordered the part then returned and installed it

2 years ago

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Melvin Pacolet, SC

Been with the company for a few years. I have overall been please with the customer service. Currently satisfied.

2 years ago

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Carl

They're pretty punctual. I used it last month to repair the ice maker, which they couldn't repair, so they replaced it.

2 years ago

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Annamarie

The garage broke, it wouldn't open, so I called, and within 48 hours I had someone out here for a few minutes.

2 years ago

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Greg

They replaced my hot water heater that was leaking. They came in and diagnosed the problem and they replaced it.

2 years ago

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Daisy

I did use my warranty, but the people that they use, I had to call and complain to them, and then another one that came out winded up putting a hole in my wall.

2 years ago

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Ankitha

We were having some issues with the garage door. So that was the time I had to use the Choice Warranty and it was good. We got it fixed.

2 years ago

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Pamela

I am not sure I have gotten my monies worth out of the warranty based on what was covered and what was not. Need to research and compare with the companies that are out

2 years ago Edited May 14, 2024

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Keith Colorado Springs, CO

The response time by the dispatchers is fairly quick. They find a repair contractor within two to four business days.

2 years ago

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Sharon Kapaa, HI

Repair costs were covered by warranty. I just had to pay $85 for Technician Saved me from buying a new washer

2 years ago

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Vanessa Hayward Bloomingdale, IL

I was able to schedule service over the internet without any difficulty and someone was able to come out within 24

2 years ago

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Bobbye Houston, TX

I think they overpromise to get you to join their service but I've experienced no contractors to serve our somewhat rural location and they disqualify certain problems with appliances and/or home systems from coverage.

2 years ago

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John

The work was done in a timely manner and we did not have to search the internet for someone else to fix it.

2 years ago

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Kristi Floyd Houston, TX

Choice homes did a wonderful job and trying to get someone out in a timely manner to fix my air conditioner!

2 years ago

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Wilson Green Valley, AZ

Choice home warranty has been good for us. If ever we’ve had to discuss things with him they have come through. We would highly recommend them.

2 years ago

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CC Fox (Fox) Weatherford, TX

Gave me more problems than solutions. Replaced a 3.5 ton Lennox with a 3.5 ton Goodman and charged me an additional $1600. I didn’t have choice on contractors and I will never have this again. By the time it was all said and done, I’m out $5600 and don’t have a receipt and contractor won’t answer calls.

2 years ago Edited October 18, 2023

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Kevin Stepan Simi Valley, CA

Had the part avail and waited for approval. Once approved the part was installed and we were back up and running.

2 years ago

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Stacey Congers, NY

the technician was AWESOME!!! Choice's reps the majority gave POOR customer service would NOT recommend Choice

2 years ago

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John Bolivar, MO

The service techs are great. And the scheduling is OK (could have better response time for appointments). Al in all, I am satisfied.

2 years ago

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Yesenia Marquez Phoenix, AZ

Great customer service. A/C Company was right on time and let us know everything that was being done.

2 years ago Edited November 3, 2023

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James Mathis

Called put in my claim in… my repairmen set up my appointment and it was done… appreciate the timely matter…

2 years ago

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Stacie Ponchatoula, LA

They helped me get a repair on my stove/oven. And it was fast. I had to pay just the 85.00 service fee.

2 years ago

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Randy Jones Houston, TX

Although you may have to hassle with the company over approval for repairs and replacement of household items, in the end, it probably saves money.

2 years ago

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Kimberly Lewis Bessemer, AL

To even be considered in this category is utterly ridiculous. Have you even looked at their twitter feed???? They are liars, dishonest, unscrupulous and downright predatory. They deny any claim by putting words in the mouths of their contractors. I would not renew with them for fee.

2 years ago Edited October 9, 2023

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Dave Decker San Luis Obispo, CA

Very fast and efficient service. Technician diagnosed the problem and had it fixed in about 10 minutes. Awesome!

2 years ago

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Carl Jones Palm Coast, FL

I liked the price and their reviews were better than the alternative. I had the alternative for over five years, no issue until you file a claim, just like Choice. Once you file a claim everything changes, slow rolling and canned responses. Not amazing!

2 years ago

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Jeff Lynn Tampa, FL

Have been pleased with the results. Have had small delays in parts being ordered but that’s expected.

2 years ago

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Carmen Lawrence, NJ

I submitted three claims and the only one it’s taken care of. The other two I never heard from them. I called them and I had to get my own person to repair my issues. I would never recommend this company. And I have to deal with them for nothing for the half years. I’m ready to call. Better business bureau.

2 years ago

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Diane Hagensick Summerville, SC

It took them 2 1/2 weeks to fix my HVAC in the heat of a southern summer. The repair lasted 6 days and HVAC quit again. I had to pay the co-pay again even though it was less than a week from the initial repair. The only good thing was it only took 4 days to get the repair the 2nd time around.

2 years ago

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Alaleh Arjmand

Choice decided I need a new unit. I got an offer for Lowe’s gift card ! I accepted since I didn’t get any other options. Then, it said card arrives in 30 days. I called customer service to ask Why 30 days ? Why only Lowe’s? Why not another option They said I’ll get a call back I never did !!! Not amazing

2 years ago

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Faye Fulton Las Vegas, NV

I would not recommend them in any capacity. They are shady and lie. They blame other people and then ask you to write reviews and say, "we work together so you can put both of our names down" yet neither of the people fixed my busted pipes. I am disgusted with their lack of integrity.

2 years ago

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Margie Armijo El Paso, TX

I’m one satisfied customer. Whenever I’ve called I have always received good service. Thank you .

2 years ago

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Arvella Hill Tulsa, OK

I am still waiting for repairs to be finished on my dishwasher and refrigerator by the last repairman.

2 years ago

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Kristin Round Lake, IL

I don’t like how my home warranty increased AGAiN in August without any notice.’getting to be too expensive when a lot of things are not covered.

2 years ago

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Erika Carr North Las Vegas, NV

Service is average at best. Sales people hound you and push deals and then nothing is ever approved. Most likely will not be signing up again. It's a racket.

2 years ago

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Craig Smith Los Angeles, CA

Hard to get an agent on the phone and when you do they put you on hold to get answers. We have been waiting many weeks for a check to use to buy a new refrigerator. This issue started months ago.

2 years ago

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david loman Port Saint Lucie, FL

For the price of the service calls, it was worth it some of their texts. I did not agree with but overall I would give them a four.

2 years ago

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Marie McKinnon Las Vegas, NV

It’s nice having a home warranty, but in my experience, with the vendors, and/or companies you guys send out, it’s been hit and miss… Mostly miss.

2 years ago

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Angela

Whenever I call, the job is always done in the time. Each time has been positive. So I never had a bad experience.

2 years ago

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Anonymous

Their price was good. I've had three warranty claims and they've all been satisfactorily taken care of.

2 years ago

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Rhonda

The hot water heater went out and I had to use the warranty. They replaced it with a brand new upscale hot water heater and it is very nice.

2 years ago

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Anonymous

I used my warranty on Monday for a dryer duct issue and it was resolved. I'm very pleased with the company that we used.

2 years ago

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Betty

I've only used my warranty once when I needed it for an A/C repair, but even in this heat I was able to get a repairman out pretty quickly.

2 years ago

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Kathy

They didn't fix our broken appliance and they're very difficult to deal with. There was no one to talk to and then when you did talk to them they refused to answer your questions. Basically they were a terrible company. I think they're a scam.

2 years ago

Choice Home Warranty Reviews