Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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Judy Marshall Kingman, AZ

I had a leaking garbage disposal and went to the website and followed the instructions. I got a response within the hour and had a serviceman at my home shortly afterword. He was friendly and helpful. He replaced the disposal and went on his way. Very nice person. I am impressed with Choice Home Warranty.

6 years ago

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james cobon DeSoto, TX

CHW does respond quickly when service is requested. My concern is they instruct the technicians to replace or repair what part is required with the cheapest part possible. While I don't expect them to replace a part with the most expensive part available i do expect a part to be replaced with something similar to what they are replacing. They recently replaced a indoor thermostat that was programmable and they wanted to replace it with the cheapest thermostat they could find or I had to pay $250 for a similar thermostat. So I went to home depot and had to purchase a replacement. The upgraded thermostat I purchased cost $89 but the technician wanted to charge $250

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 21st, 2019

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Misty D H Taylors, SC

My experience with CHW has been great. You have sent some great companies to assess our situation and determine what needs to be done. I had two technicians here this week for different problems that were very professional, polite and courteous. I am very grateful for your service. Thank you.

6 years ago

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Cliff Tillman

I filed claim on 6-16-22 about two toilets running. Apparently CHW had problems obtaining a technician. I contacted CHW via emails three times before they finally had a tech accept the claim on 6-29-22. The technician contacted us on 6-29 to verify the appointment. They came within the timeframe and was able to complete the repairs in a timely manner. Only problem I had was the time from filing claim till a technician accepting the claim.

6 years ago Edited January 10, 2024

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Kevin Hudson, FL

Over the years I have had many different home warranty plans with different providers. I can honestly say that we have never had an issue with Choice. They provide excellent service, a great plan for the money and are always available to get help when things are falling apart! Thank You Choice Home Warranty for providing peace of mind.

6 years ago

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TN Waxhaw, NC

I was unsure about a home warranty but I received it from a home purchase. Well I couldn’t be happier. They re-Keyed the house, they fixed/replaced two broken garage door motors, they are reviewing the pool pump and the furnace right now. The claims process is simple and I’m an only out the small deductible. I am going to renew for next year.

6 years ago

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Gary Edgar Marana, AZ

I can only attest to my interaction with Larry in your sales department. He was highly professional and answered every question with no pause or wavering. I learned to trust his recommendations. Hopefully, our experience will stay very positive. My preference is to have no reason to use your services, but if I do, I trust you will be there.

6 years ago

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Les Fenter Marble Falls, TX

We called with problem with A/C heater. Abel contacted us and made appt. for next work day. He called on the day of appt. Said first appt. took longer than expected. Would be here around Noon. AND he WAS! He diagnosed the repair and came back next day early with part. We are simply amazed with this great service. Thank you Choice Home W.

6 years ago

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James Gabo Sugar Land, TX

William was very thorough when he troubleshoot our electrical issue. Aside from fixing our problem, he provided education about what's causing the problem and its solution. My first claim with CHW was indeed a very pleasant one.

6 years ago

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Tom g Milford, NJ

We had another company and they kept raising their price every time we went to renew. We signed up with choice 3 years ago and they kept their word that if we renewed before expiration, the price, plan and deductible would remain the same. They also had a lower deductible.

6 years ago

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Michelle A Moody Mobile, AL

Service has always been prompt! Choice Home Warranty provides peace of mind when dealing with unexpected home repairs. Even the easy one can be a pain in the neck when you are working fulltime and are a single Mom. I love my Choice Home Warranty!

6 years ago

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Michael F.

I have had a home warranty on my last 3 homes over around 8 years with Choice Home Warranty. They have repaired and place covered item when systems or appliances failed. It also added value when I sold the homes and was able to transfer the warranty to the buyer.

6 years ago Edited May 21, 2025

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Norman Rehn Newbury Old Town, MA

After I received the phone call (a recording) saying that the decision had been made to replace my built in microwave, the email link for starting the replacement process immediately went to a pop-up offering me some money in lieu of continuing the process. There was NO explanation of the context or ramifications. Then, when I declined the pop-up, I was asked to explain why I was requesting MORE MONEY. Again, there was NO explanation of the context or ramifications. I think both of these steps could have been handled better on your part.

6 years ago

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Danetta Mayden Baltimore, MD

I was going to cancel with Choice Home Warranty because I was having issues with my toilet but when I called the first time I was told it was not covered but we I called back to canceled I spoke with Wendy S R she was very helpful she listened to me & she set my mind at ease ..I was happy knowing someone cared about my issue..Mk Plumbing came out & I was very happy with their service very efficient & professional young men & my claim was covered & toilet is fixed ..thanks again to Wendy S R for helping me I really appreciate all you did.

6 years ago

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Barbara Winston-Salem, NC

I love having a Choice Home Warranty! I spent more money up front by buying a 5 year contract. That makes my service call fee only $45.00. I have just used it for an electrician and an HVAC repair and a plumber. I have already paid for the policy! However, I do not recommend it for rental property unless you manage the property yourself. Trying to have a property manager make a claim has not worked well.

6 years ago

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Jena Cottrell Barberton, OH

The process of signing up was easy and simple and dealing with Larry was great. So far there is no hidden fees or policies like other companies that I have dealt with in the past. We will see as the months progress if the service is as good as it has been so far!

6 years ago

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Steve Lamansky Collierville, TN

I have had to file several claims during the first 8 months that our policy was in force. In each case CHW was quick to get back to me concerning what company was going to deal with the problem(s) I was having. They are efficient and have a "no nonsense" attitude about getting problems solved.

6 years ago

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Brenda Gosnell Bessemer City, NC

My experience was a great one. The technician was an awesome person. Introduced himself upon arrival. Knew exactly what to do. Took care of my problem in a timely manner. Was very polite and well mannered. Felt at ease. Explained what was wrong. I will definitely recommend Choice Warranty to anyone. I am well pleased with their service.

6 years ago

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C. Rodgers Cleveland, OH

I could not believe how quick my claim was handle and job completed (less then 10 hours from the call the job was completed. The company they sent, the men were excellent. they left a spit shine bathroom. I felt as if I had called in Maid service. keep that company. PEOPLE HOME CHOICE IS THE WAY TO GO.

6 years ago

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Raheem Israel

The Customer service was excellent, my call was received expeditiously, friendly, and professional. I received assurances that my claim would be handled asap, and the Customer service person was very empathetic of my circumstances, really appreciated her sentiments!

6 years ago

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Janice L. Smith Horton, AL

Kelvin, was the operator that helped me sign up for Choice Home Warranty. He was an extremely nice gentlemen and I cannot say enough about my experience with him. We each talked about where we lived and how each of us both wanted to visit the others home state.

6 years ago

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Dwayne J Braselton, GA

Great customer interaction experience. The representative answer all my questions. She listened carefully and address my concerns. They appear to use cutting edge technology because as soon as I got to page 3 on their site the rep was already calling. They understand was true service is.

6 years ago

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J B St Louis, MO

My A/C stopped cooling but the unit continued to run. I requested service via the website at 12:30 p.m. Confirmation of the requested service was received within 30 minutes. A repairman was dispatched and had the condenser replaced and A/C running by 2:30 p.m. This was the fastest repair service I ever received. I'm very pleased.

6 years ago

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FRED l PELTZ Fort Mill, SC

With this last problem, I had to call 3 days in a row to find out that the service company did not want to file their report with Choice. The Choice people all followed through, trying to get the company to file the report. They finally gave up and sent me another repair company at no charge.

6 years ago Edited September 14, 2021

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Debbie Farmington, MN

When I need CHW they came out and fix what need to be fix. I didn’t read the fine print on what they didn’t cover and it was a small amount so they didn’t have me pay it this time. I did read my contract on what they don’t fix so I’m aware for next time.

6 years ago

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MariaL Coral Gables, FL

Today I secured peace of mind by buying coverage for a Total Plan for my home. Bernard was supremely helpful and demonstrated what true customer satisfaction should be . I’m truly impressed with his performance and trust that future experiences with Choice be met with the same level of professionalism and expediency.

6 years ago

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Happy Consumer Wilmington, DE

I had a honest and kind representative to share the variety of service plans. The representative listened to my concerns and share with me affordable options and gave me time to make the choice of a service plan. Great opportunity for me not to worry about paying other contractors for services are provided through a home warranty plan.

6 years ago

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Jack O Brentwood, TN

My father recommended Choice Home Warranty. I called Choice today I got the same sales rep that helped him a few months ago. Greg did a great job! He was very informative and willing to work with me on the price and length of coverage. I feel better having this coverage.

6 years ago

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Becky Beaton Memphis, TN

Called Choice for service for broken garbage disposal. Within 30 minutes a local contractor called for service same day. All’s well and I’ve only had good experiences with the vendors they use. Had two other calls for other break-downs and they handled quickly and professionally.

6 years ago

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michael tynan Daytona Beach, FL

I had choice home warranty on my condo that I lived in before moving to my current residence. I had had good experiences any time that I had a problem that I needed your help with. I want to help my brother and sister in law out, and decided to contact you all..

6 years ago

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Kathryn Parker Deer Park, TX

I was on my way to church on Sunday morning when my garage door would not close. I called Choice Warranty and had an appointment for the next day. The technician called when he was 45 minutes away. Very prompt and fixed it. Even adjusted the brackets that holds the sensors so I won't knock them out of line when backing out of my garage.

6 years ago

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Lawrence Hampton Fayetteville, TN

The representative was very kind and very knowledgeable concerning any questions that we had to ask during our purchase of choosing Choice Home Warranty. I would recommend Choice Home Warranty to anyone who is in the process of needing a service warranty for their home.

6 years ago

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Eric Wilmeth Leesburg, VA

The contractor was timely, professional explaining everything as he went along diagnosing the issue. Once Chouce approval was granted within 10 minutes, he finished the job quickly. I would recommend this contractor very highky.

6 years ago

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Bryant

Filed claim online for my A/C not working. Received call from CHW shortly thereafter to confirm claim and technician appointment for next morning. Technician arrived on time and fixed the problem. Was simple as that! Hopefully future claims will be that easy.

6 years ago

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Nicholas Basciano Perkasie, PA

Re: Herrings Home Quality Services. I just wanted to say Andrew(owner) was great, so polite and professional, I felt like I knew him for years, also system seems to be working so far. I called Choice and within one day service was set up. Great service.

6 years ago

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TERRY SCHATZ North Las Vegas, NV

They are way faster making your appointment to fix your problem than those other guys on home warranty. THE EMPLOYEE WAS ON TIME FIXED THE PROBLEM, SHOWED ME THE DEFECTIVE PART HE HAD FOUND. ALL OF THIS IN LESS THAN AN HOUR . MY FAMILY COULDN'T BE MORE HAPPY WITH CHOICE HOME WARRANTY. GREAT JOB!

6 years ago

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Sharon Myrtle Beach, SC

Our HVAC issue was addressed the day after we contacted Choice Home Warranty. Sea Breeze Services promptly responded and identified our problem. The technician who serviced our unit was a very capable, conscientious and polite young man. Our unit is back up and running thanks to this quick and professional response.

7 years ago

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Brian Abrams Montclair, NJ

My representative, Phil M, was prompt, professional, helpful, and generally outstanding in our conversation about my decision to switch from a different company to Choice Home Warranty. I am very pleased with the pricing structure, and the services I will be receiving through Choice Home Warranty.

7 years ago

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Harry Kathleen, GA

Great knowledge by the customer representative and he was interested in my needs and how to cover them. I was pleased with the coverage offered by my policy and the pricing was spot on. Taking the cost of a service call down to where other warranty companies price was the deal sealer. I can now see why Choice is rated number one.

7 years ago

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Doug Bolton West Monroe, LA

First time necessary to use our warranty. Call placed @ 9:30 pm & was answered promptly. Rep was knowledgeable, & handled the claim quickly. Great communication on line. Plumber made contact before noon next day. Worked hard, efficient, & cleanly. Would recommend company they sent to anyone. Great experience!

7 years ago

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Valorie Rose Cleveland, OH

I love Choice Home Warranty!! Coverage is cheap a month and my Co-Pay is very reasonable! Customer Service is excellent and very friendly. My work is always complete on a timely basis. Basically, they get the job done. I refer everyone to Choice Home Warranty.

7 years ago

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Mike Canyon Lake, TX

Maurice was very knowledgeable and assisted us getting a seniors discount and a 5 yr membership. When I called back for a clarification it was literally minutes and he was calling back. I am hopeful that this is the type of response I can count on. Thank you,

7 years ago

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Larry Sipple Wilmington, NC

The technician that was provided spent less than 10 minutes here and simply provided "your refrigerator is shot" explanation. As a result my claim was denied. I asked for the claim to be reviewed. I was contacted the next morning by a case manager who took the time to understand and provided a solution that I am delighted with. Thank you for the great customer service.

7 years ago

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Jeffrey Alan Chase Las Vegas, NV

I was having trouble with my thermostat, called CHOICE and the company they sent out was called "First Choice Air" Robin the owner was by far the most professional I have dealt with while using CHOICE. Thank you for providing me with "EXCELLENT" Customer service.

7 years ago

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Anonymous Ann Arbor, MI

I did an internet search for Home warranty companies because I've become so fed up with my current provider. I had spent nearly 3 hours waiting to talk with someone from my current provider about something simple. I saw that Choice was rated highly and started an inquiry. They contacted me before I was able to complete their questionnaire. I don't know a lot about them, but their representative was professional, helpful and knowledgeable . He helped me obtain a competitive package to my existing home warranty.

7 years ago

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Iva

Baker Appliance Company was very pleasant and explain what need to be done for the dishwasher and washer. Kept me informed of when they would arrived and also call back to let me know the parts was in and they would come on what date and time. Very satisfied with the Company.

7 years ago

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Lynda P Query Greensboro, NC

Filed an online request for my washer. Tech arrived 3 days later and determined my old washer had washed it's last load. Received a fair replacement offer later the same day. Accepted offer and my new washer is being delivered tomorrow. Choice Warranty gives you peace of mind.

7 years ago

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Michael Carnahan Carefree, AZ

like life, our experience with Choice has been black and white. of late, it has been better: response time for claims has been very fast. in the past, Choice has sent electricians who obviously did not want the job and tried to sell us inferior mdse instead of trying to repair the problem. the one who tried and did, got so frustrated with the cumbersome Choice procedures that he refuses to work for them. white: the ac repairman was here the next day and fixed the problem. on balance, Choice seems to be improving and is worth the money.

7 years ago

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F. Patrick Corpus Christi, TX

CHW's has an outstanding customer service system in place however, the service technicians they employ in the Corpus Christi area are slow to respond and it's hard to reach them by phone and they always arrive late without a courtesy phone call on 05/22/2019 I was given a service window of 11:00 AM to 3:00 PM the technician arrived at 5:17 PM completed the required work then departed at 5:29 PM. if CHW employs more professional techs this would be a 5 star service overall

7 years ago

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Ross Witty Spring, TX

Pool pump went out on Saturday, submitted claim and pool repair company was out Monday morning. By Tuesday morning the pump was replaced and pool back good as new. Smooth from start to finish, no issues and handled in a very timely fashion.

7 years ago

Choice Home Warranty Reviews