Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Maria

A water heater doesn’t cost $2000 ish for my home, and paying for insurance at the end I have to pay $1000 ish from my wallet heater can start costing from $800 to up but not for my old house

1 year ago

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Wanda

It takes way to long to get service. It it wasn't for the sales person you wouldn't get service. Customer service should be number on e.

1 year ago

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Sheila

I find them easy to work with and thoughtful in their explanations. Very respectful. Sheila Goodell

1 year ago

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Steven

I was able to get a service within a week. Tech was on time, explained my issue and resolved it quickly.

1 year ago

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Vicky Sawyers

The appointments are on a timely schedule and we have had technicians that know how to fix the repairs.

1 year ago

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Amrish Thakkar

Moneys worth. Decent service with most claims being approved. For bigger claims, out of pocket is more than I would want to pay.

1 year ago

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Bruce

Quick response from Choice. Plumber asked me to open bathroom tile to get to pipes. Opened tile, called plumber. Plumber out of town and will be back week of January 6.

1 year ago

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Verified Customer

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Hal Fischer

Presently I am out of state helping someone move. I won't be back home till about t 15th so everything is on hold.

1 year ago

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Laura

Extremely disappointed in the customer service and the support . I submit claims and I don’t get replies in a timely manner. I follow up and get no reply. I can’t wait weeks for broken systems in my home. When I finally do get a technician, choice home warranty barely covers the issue.

1 year ago

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Clara Anderson

I am very pleased with Choice Warranty. The price is affordable and they respond immediately to claims.

1 year ago

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Delores Ford

I was pleased with everything they done but paying for the water heater should it has come from the monthly payment I’m making?

1 year ago

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Dorin Stutman Lebron

Fix Quick with Julio is always good. He’s very professional and knowledgeable. Responsible and accommodating.

1 year ago

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Anka

Love how easy it is to file a claim. Would have left a higher score just didn’t like the lag in getting the Lowe’s gift card for our washer.

1 year ago

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Martha

I liked reporting, paying for service fee, rest is taken care of by home warranty. Satisfied customer

1 year ago

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Janet Post

My Furnace went out on Dec 20 2024 and I got the work order but not coming until Dec. 30 2024. I live in Tennessee and we get cold. Choice warranty thinks this is O.K. Thet don't seem to care about my family being without heat in these winter conditions. I have to wait 24 to 48 hours to be able to choose my local repair person.

1 year ago

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Carolyn

I received a quick response and was able to get my new garbage disposal in use! Plumber was very nice!

1 year ago

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Michael

My furnace hasn’t worked in over 2 weeks they keep giving me the runaround they are having trouble finding someone to fix it well me and my wife sit in our house with are coats on. And it’s winter but they don’t seem to care about that.

1 year ago

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Joy Tucker

1 year ago Edited December 2, 2025

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Heather

I was told I would receive a check, which I still haven't and its been weeks. I am only getting enough money for my broken washing machine to buy half a new washer. Not ok and not good coverage.

1 year ago

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Deborah

1 year ago

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Bob

1 year ago

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Jan

Choice Home Warranty has always been prompt with a response to any problem. They are courteous and always follow up !

1 year ago

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Amy

Worst company ever. Won’t pay to replace anything tell me how you are supposed to replace a gas stove on $300? Still waiting TWO years on fixing my refrigerator, toliet, septic, a/c. Two YEARS. I guess I am giving 90 a month to charity? Never ever choose this company

1 year ago

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Tim. O

Have had a good run with them. Everytime things went wrong at my home I was sure the technicians sent out would fix.

1 year ago

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Roger Dunning

Everything went well from filing a claim online to the technician telling me there was nothing wrong with my air conditioner.

1 year ago

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Robert and Kathie Dean

quick response, qualified contractor, fast analysis of problem, left area near, explained everything he di

1 year ago

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Loretta Nollner

They repair man finally came to fix the electric after many phone calls telling us he would show up. He did come to collect the $85 for the plumbing that has not showed up to fix it.

1 year ago

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Mesfin Gebreyes

timely service, fair cost, good customer service, good communities, knowledgeable technicians, and more

1 year ago

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Gary

Choice is the worst company I have ever dealt with! It took 2 weeks to get a plumber to come fix my faucet! Then they made me pay $40 over the deductible saying they would only pay for a portion of the cost for the faucet itself! I canceled my policy right after this debaucle! I highly recommend you stay away from these rip off artists!

1 year ago

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Verified Customer

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Charles

I called. The repairman called same day to schedule. He came on time did the repair and the dishwasher was fixed.

1 year ago

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Shannon Kennedy

Overall, I've been quite satisfied with their service. I appreciate their commitment to customer satisfaction.

1 year ago

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Hector Castillo

Most of the time, y'all had a reason for not covering anything that goes wrong in any of the houses if tried it on two or three, if the homes and y'all haven't covered really anything

1 year ago

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Kimberly Crisp

The vendor nor customer service seemed to really care if the issue was addressed timely. That is bothersome since he is so critical during the winter time.

1 year ago

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Laura Armstrong

Every experience including our pool heater totally failing has been met with 100 professionalism and help.

1 year ago Edited December 12, 2024

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Marc K. Montgomery

They are excellent all around! They are quick and reliable! We love the Company and services they provide!!!

1 year ago

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Alan

So far so good! sentinel Plumbing has been great responded twice. Satisfied with all services provided.

1 year ago

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Sandra Ball

I have to give one star because although Choice came through in helping “a little” toward my fridge & pool pump, they paid NOTHING for my A/C & heat. I had to pay $6,500 out of pocket to an out of town looser that they sent me! Then they told me that they would pay me $3k reimbursement but NEVER did!!

1 year ago

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Verified Customer

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James

When I have called for a warranty issue, someone was out within a few days and work was complete without any problems.

1 year ago

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Ramkarran

I paid religiously monthly but moment it’s payout time I am told replacement cost is wholesale price of item in question.Where will I find wholesale price at a retailer?

1 year ago

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Veronica Parker

I have a claim on my refrigerator opened since April. Part of the problem was fixed but not the water dispenser. Four technicians have been assigned and no resolution. Choice does not want to replace the fridge. I am going back and forth with them. This issue needs to be resolved. You will lose a customer soon.

1 year ago

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Marv

Was very disappointed on how long it took to get someone out to fix my garage door opener. 1st technician never showed up or responded to my texts or calls.

1 year ago

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Michael

Time it took to get you all to decide to replace faucet... All plumbers came out did a great job..both faucet replace n hot water valve fix went great

1 year ago

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Lisa Limberger

My claim was handled quickly and professionally. Choice Home Warranty saved me hundreds in furnace repairs.

1 year ago

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Dennis Rickman

I was extremely disappointed that it takes over 30 days to replace appliance after it was decided that it was not repairable

1 year ago

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Donna Harper

Repairman could not come out for a week. Lost all food. Was without a refrigerator for a month. Got charged two payments of $120.00 each. One at the beginning for a service charge( expected). One at the end because repairman said all parts weren’t covered ( unexpected). Difficulty getting phone calls returned.

1 year ago

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Trish

So far so good! Repairs are scheduled in a timely fashion, customer service is very courteous and helpful!

1 year ago

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Sandra Topping

The process of putting in the claim was easy. The response was timely as was the replacement process.

1 year ago

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Dave

After 2 weeks, CHW still had not scheduled someone to fix my water heater. I couldn't be without hot water any longer. I called in a repair company. They highly suggest to replace the unit, as the cost would be the same as a new unit. CHW refused to pay anything. Waste of time and money. Customer service was horrible.

1 year ago

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Verified Customer

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Clarence

They neve replied to me after i phoned them and emailed them to cancel my account. Condition s of contract not explained well and they represented themselves as being recommended by Veterans Administration. Would never use them agin or. Recommend them.!!!!!!!!!!

1 year ago

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Heather Taylor

When an item needs to be replaced they do not give you what the item is worth. I have to pay my copay wish they come out then more money for the item when they don’t fully reimburse. Even if I buy the cheapest one they sell, it doesn’t cover it. Then I have to install the new item myself.

1 year ago

Choice Home Warranty Reviews