Choice Home Warranty: Read 42,071 User Reviews From Real Homeowners

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Michael Golson Arlington, TX

I attempted to enter my claim online but there was a technical problem. I received a call from Choice today about finishing the claim process. They took the initiative to follow up with me.

3 years ago

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Rose Durousseau Church Point, LA

I was very pleased that I was assigned someone right away. They came in to see about my garbage disposal. They had to replace it. Everything went very well, and I am very happy.

3 years ago

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Robert Haltiwanger Little River, SC

The turn around for a tech is awesome but as far a value and replacement it’s crap. I mean you offered 340 for washer and dryer each yet it’s far more than that to get a replacement. Then you accept offer thinking it’s a quick turn around to get something and they offer a Lowe’s we gift card and it takes 30 days to get gift cards. This forces you to go out buy right away so your not without a washer and dryer for 2-4weeks.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 5th, 2021

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Cheri Anniston, AL

Freddy was the professional that facilitated the choices and decisions I made! He was extremely informative and patient with my all of my questions. I highly recommend Choice Home Warranty!

3 years ago

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Richard Daughenbaugh Theodore, AL

Quick response. However you are cheap on the reimbursements. One half of the cost is NOT a reimbursement. 90% is. I had a microwave electronic board die. The total cost of replacement was over $400 from LOWES. I was given 2 options - replacement or check. I chose check expecting a minimum of $300. I am getting$191.00. This is what I meant about CHEAP. Now I know why your BBB rating is B.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 5th, 2021

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Terrie Spicer Lubbock, TX

There seems to be no sense of urgency to facilitate repairs, no ability to choose a different repair service when they fail to show up (or even answer phone calls), no transparency of "non-covered expenses" and no option to negotiate how repairs are completed. A service call for a failed A/C unit in June resulted in the technician not showing up at the scheduled time and he would not answer my text messages or phone calls. My call to the CHW claims rep to request a different service provider resulted in two options: 1) Wait 24 hours to have the claim reposted and selected by someone, or 2) Continue to wait for the repair technician to respond. By this time it was late Friday, so I was looking at several more days of sweltering temps. I decided to ignore both options and opted to facilitate repairs outside of the home warranty contract. My last claim was for another failure of the same A/C unit, that happened on a Friday morning. I received notification around 6:00 PM that day that a repair technician was scheduled for noon the following Monday. We endured the heat through the weekend and the tech showed up as scheduled. He diagnosed the problem and submitted the claim to CHW. Within 2 hours I received communication from CHW that the repair was covered, except for $150 that I would need to pay. I called the claims office to discuss what was not covered and the representative either could not or would not tell me why I had to pay the extra money. She quite rudely told me that I could either accept the charge, or decline the repair. I then asked her what the repair estimate covered and she told me that she was unable to tell me. I stated that I was interested in discussing the possibility of negotiating a settlement that would allow me to make a partial upgrade to my undersized A/C system. I was informed that it was not an option.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 27th, 2021

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Marika Bishop Sahuarita, AZ

As of this moment, and as of this day September 25 2021 my survey has to be on hold until such time services would be entered. Then my survey will have more meaning. And I have a request. I would like to receive a confirmation of our transaction. Meaning a starting point of your services plus monthly payments to which I have already have agreed and paid for the first month starting October 25 2021. Plus I would like a confirmation for $75.00 calling fee. Thank you very much. Sencerely, Mary R Bishop

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 27th, 2021

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Curt Corbi Mandeville, LA

The most recent service by CHW was excellent. I had a noisy ceiling fan in a bathroom. It was serviced quickly and the job was great. That said, I've had other experiences with CHW that were less than satisfying. The most glaring was a hot water heater replacement. The job was done well, however the service provider made me pay $586 in CASH to "bring the plumbing up to code." That's bad enough but I didn't yet receive my $250 allowance for code revisions from CHW which I'm entitled to for paying for the "Ultra" contract.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 27th, 2021

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Arlaine V Richards Gatesville, TX

I called in my problem one day and the email with my appointment came through for the next day. The technician was clean, fast and professional. Got it fixed quickly. Great service from both.

3 years ago

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Stacey H Seattle, WA

This company is very good with contacting you as soon a possible to get an IT technician on site. Price is fair and so far all technicians have been knowledgeable and was able to fix the issue.

3 years ago Edited December 23, 2022

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CHARLIE RICE Tyler, TX

I tried to file my claim on line to avoid a long wait on the phone. The system did not recognize my email address. As I have some hearing loss, (VA rated 20%), I had some trouble understanding the young lady that was taking my claims information. The phone connection appeared to be faulty. I may have a different opinion (better or worse) after the service call is complete.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 27th, 2021

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venus llantos Sugar Land, TX

The technician showed up on time as scheduled and he's very knowledgible of giving tips to avoid any future issues. What I don't like about the company only opens after 9am and can only leave a voicemail response and that's the reason why I only rated 4 and could have been perfect.

3 years ago

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Gerardo.cervantez Del Rio, TX

Fast quick and very professional. Had problem solved in a matter of minutes and took care of the problem. He had the part on hand and fixed it . Told me what he had fixed and solved the problem.

3 years ago

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Joy Mudry Bainbridge, GA

Until this experience I would have rated CHW a 5. However, the first technican that came could have and should have done the work. He told my husband to do it, and told him the wrong thing to buy. Then, the 2nd tech never called, never showed, nothing. And CHW never sent me any message about date change or that a new tech had been assigned. The third tech was wonderful, going above and beyond to fix the dishwasher. He also leveled it, and checked to be sure it was totally fixed. He is coming back to fix the plumbing in my bathroom. Very polite, wore a mask, very professional.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 21st, 2021

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Linda Ryburn Coffeyville, KS

When I submitted my request to have the ice maker fixed on my refrigerator, they responded right away and advised they would assign someone to come to my home and fix it. I was impressed on how quickly their response was.

3 years ago

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Julia Peral Corpus Christi, TX

First year as a customer loved the price that I was offered, moving forward my first claim was our /Washing Machine I had to wait almost 7 days before someone came out to see about fixing it turned out had to be replaced they offered a Lowe’s gift card for a certain amount in which was too low to replace a front loader washer when I ask to speak to a manager or supervisor, only through appointments instead of resolving the issues that same day not good, I tried to communicate with the manager I suppose-ably had an appointment to talk regarding the offer she never returned the call or answered emails. I finally was able to speak with someone she could not find my appointment date with the manager however she offered to help me resolve issue with the offer that was made to replace the washing machine to say the least I was never allowed to speak and that’s all that was gonna be offered take it or leave it don’t care your problem not mine that’s how I felt!!! I responded I don’t want a Lowe’s gift card will then we’ll send a check no what about direct deposit no we don’t do that!!! That’s the reason I gave them a two Starr

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 21st, 2021

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Nancy C Willow Grove, PA

Choice gut a contractor to contact us when our oven was on the blink. We had everything done within a 5 day period. They always kept us up to date on where we stood to get the job completed.

3 years ago

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Pallavi Gandhi East Brunswick, NJ

They are fast and easy to work with. I was able to set up appointment or change appointment with technician. Well worth the money. I usually buy there 3 year policy for my homes.

3 years ago

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Leslie James

Technician was scheduled quickly to repair my A/C unit. The Capacitor was going bad and the motor was still working but would soon go bad. Choice Warranty replaced both parts and my unit is now working properly.

3 years ago

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Amy Xue Middletown, NY

Overall, I lost money by using your service. Once my hot water tank had a leak. When I called, I was told that it was covered by the warranty but It turned out I had to pay the initial $60.00 and I had to pay fix it by myself. I changed the hot water tank which cost me a lot of money. After talking to your people, I was given $60.00 credit. Now that house had a fire so I cannot use the warrenty anymore. Now I moved to anohter house of mine which I also bought warrenty from your company. the microwave was broken. I requested another service. It was arranged by some compoany to come in to fix it. However, the techinician did not show up and no one has called me. I was lucky enough to get someone on the phone from your company this time when I called. I asked if I could use the credit I have from the other house, I was told NO. I want to see if this time a technician is going to show up on the appointment day which is Oct. 1st. Hopefully the problem of my microwave is covered. and fixed. Amy X

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 15th, 2021

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Lorie Boehm Asheville, NC

It took awhile for them to find a technician. I don’t fault them for this at this time due to the amount of construction in our area. The technician that did come out was excellent.

3 years ago

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Mary McCarthy Medford, NY

Jose and Alex were terrific in all aspects of their work. Although I had to pay them for a part they replaced. I thought this would be covered by you. Even so, I would recommend them.

3 years ago

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Brandi Gray Memphis, TN

3 years ago

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King Wiemann Gaithersburg, MD

The warranty process was quick, painless, worry-free. The plumber brought the right part, was on-time, quick, friendly, professional. This warranty service was hassle-free and no bother at all.

3 years ago

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Julie Hartman Conover, NC

It was easy to set up a claim, they communicated with me along the way. The technician they sent was friendly and knowledgeable. It took a little longer than I would have liked for a technician to come out. I was without water for several days.

3 years ago

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Eric Hull Exeter, NH

Pete M of Amesbury referred to my 78 year old mother-in-law. She requires this piece of mind, as do I, since she will call me if anything stops working in her home. Thank you Choice Home Warranty..!!!!!

3 years ago

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Judi Turner Fort Myers, FL

I was able to do my claim on line and I received my appointment in a quick manner. The work man who came was No algebra and professional cleaned up after himself did a great job

3 years ago

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John Inwright Louisville, KY

Our experience with CHW for our home in Louisville, KY has always been outstanding, largely because of Professional Appliance who is one of their contracted service agencies. Good selection with the team at Professional Appliance.

3 years ago

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Amber Davis Decatur, AL

An agent was quick to answer. No long hold times. They appointment for my repair was set out for 2 days but the company doing the repair called and was able to come out the next day. Work was done efficiently.

3 years ago

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karen lang Cortland, NY

Even though they couldn’t find a technician to take my furnace job, I was able to hire my own and they were very speedy approving the claim. I hope to get the check within a short time. Thank you.

3 years ago Edited October 4, 2021

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Paul Pedrie The Colony, TX

The Choice representative (Fredy M) was knowledgeable and answered all my questions with complete answers. I am pleased with the front-end process of selecting CHW and also pleased with the coverage and associated pricing.

3 years ago

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Lucy Gollinger

Customer service is very good; thorough and courteous.

3 years ago Edited January 10, 2024

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Mary Moosbrugger St. Petersburg, FL

I WAS VERY DISAPPOINTED THAT CHOICE HOME WARRANTY WOULD NOT REPAIR MY AIR HANDLER OR AIR CONDITIONING UNIT. THEY SAID IT HAD RUST. DON'T MOST AGING UNITS GET RUST? I NEED TO FULLY REPLACE IT. I PURCHASED THIS HOME WARRANTY TO COVER MY REPLACEMENT COSTS OR AT LEAST HELP WITH THEM WHEN A UNIT NEEDS TO BE REPLACED. WHY HAVE A HOME WARRANTY SERVICE IF THEY WALK AWAY FROM WHAT NEEDS TO BE DONE? MONEY DOWN THE DRAIN.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.

Sep. 2nd, 2021

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Tom Dupont Henderson, TX

Service schedule was prompt and tech arrived on time and accomplished his testing and parts have been ordered. Now awaiting there delivery before the next step of installation.

3 years ago

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Ivan Raffucci Newburgh, IN

The flexible choice of local provider to resolve the problem when Choice is not able to secure a local a provider after a couple hours of the claim submission. Also the simplicity of opening a claim online.

3 years ago

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Cythelyn Sanders Columbus, GA

He was on point about everything, and on time. He took the time to explained what my problem was and completed it in a timely manner, replaced the grass in the yard couldn't even tell where and they had dug my yard up.

3 years ago

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Rosemary Smith Jackson, MS

after going through 3 techs left me miserable.1st tech Andrea didn't explain what happens after I submit claim he had me waiting until 11pm that night thinking someone was coming 2nd tech she just didn't care 3rd tech India was very helpful . Reported Monday both toilets clogged with handicap son really left me in a bind got service 6pm Tuesday.very disappointed had to go a whole day without use of bathroom toilets.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 2nd, 2021

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Keith Indianapolis, IN

The technician was great the customer service person he talked to was clueless on what he was looking at, he kept acting like he didn't know what he was looking at in the pictures sent to him. He said my faucet was clogged and it wasn't it had a pin size hole in it causing it to leak. I pay monthly payments and I can't get a simple faucet fixed or replaced stop acting like my money is yours.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Sep. 2nd, 2021

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Tonia Brownson McKinney, TX

Repair person was very nice and knew what he was doing. Fixed our problem fast with great customer service. Would request this company again if we had another issue. Thank you for the great experience.

3 years ago

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Kelli Spencer Statesville, NC

Fair in assessment of claims...work to find the right technician to service our systems and sometimes allows us to hire our own in emergency situations. They e been great to work with!

3 years ago

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kandi green Brandywine, MD

Very knowledgeable. Excellent customer service. Friendly and professional. The technician also took the time to educate me on every step of the process before steps were actuallytaken, which was wonderful.

3 years ago

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Gary Lock Haven, PA

I felt like I was pressured into purchasing this policy. It also seemed like, if I wanted this policy, I needed to take it on your terms and not mine. The fact that I am recovering from surgery and just asked for two days to discuss this with my wife, and was denied, just added stress to this experience. Buying this warranty felt like buying a used car at the local car lot.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales.

Sep. 2nd, 2021

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Mari Birmingham, AL

We were given 2 appointments for service and both times we had to find out from the service companies that the appointment was scheduled by Choice incorrectly. The first appointment was scheduled with a company who doesn't even have a fridge tech on staff. The second appointment was scheduled with a company who says they told Choice during the phone call that they would not be able to come out. Had we not reached out to the service companies to confirm the appt times sent out by Choice, we literally would have been at home waiting TWICE for absolutely nothing because no one was coming out. The customer service workers I have spoken to have been mostly nice, and after two failed attempts they did get a company out to make the repair, who was an absolutely fantastic tech. These are the only factors giving this review 2 stars instead of 1. We will not be renewing our warranty through Choice at the end of the year.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 24th, 2021

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Deb U Painesville, OH

Easy to file a claim. Contractors are very professional, experienced, & kept me informed during repair process. Did not like that service call fee increased without notification.

3 years ago Edited January 10, 2024

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SusanT Hyattsville, MD

Choice Home Warranty came with our new home purchase and was not selected by us. Half the issues with the home do not appear to be covered. Home has a main house and casita but nothing in the casita appears to be covered (such as the AC unit). First service was to have locks rekeyed in the main house. Contractor had no id and could not even provide a receipt with a company letterhead (and he did not seem to know the company name). Left us questioning just what service providers Choice contracts with.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Aug. 23rd, 2021

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Donna Saint Johns, FL

All my questions were answered and I feel I made a good decision looming your company. I enjoyed working with Kayleigh. She was extremely pleasant and professional. Good job!

3 years ago

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Kathleen Hunnicutt Greenville, TX

Our AC went out on the weekend, but we still got the assignment email on Sunday and the tech showed up on Monday. Juan was amazing and very professional. Very smooth transaction!

3 years ago

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G Union, KY

The technician was good, but I never received a receipt and a copy of what was done and would need to be done. I am not happy with Choice Warranty when I found out you would not pay to do work on a weekend. The temperature had been in the 90s and I had to wait 5 days for someone to come out. What would have happened if there had been a person with a serious medical condition? That kind of service is not what I was paying for? What if it had been winter and the furnace went out? Would you have let me freeze to death in my house because you did not want to pay someone to come out on the weekend to fix the furnace?

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 16th, 2021

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Cliff Cotton Durham, NC

CHW ' response to my request for service was quickly expedited. Service technicians were prompt, courteous, professional and solved my plumbing problem. High quality service! Thank you CHW.

3 years ago

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rick hayden Katy, TX

set up my claim online and very quickly had an appointment though a few days out. he did not come on that day, had to be reset. finally, he did come and diagnosed the problem but will not be back for a while to actually fix the problem. would say, you try but things get done very slowly and glad it is not my air conditioning in houston in august, that would terminate our relationship immediately.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Aug. 16th, 2021

Choice Home Warranty Reviews