Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Michael

Too many recurring offers after I signed up for three years

8 months ago

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Latonia and Chantel Banks

Im still waiting on a part for my refrigerator. The customer service has be wonderful. The part as been difficult to get.

8 months ago

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Ronnie Gilbert

I turned in my claim on 1 July and it’s now the 8th and they still haven’t gotten anyone to repair my washer.

8 months ago

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RHONDA NICHOLS

It was fast and easy to get a repair man here to fix my washer

8 months ago

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Arooj Naeem Washington, DC

My experience with Choice Home Warranty has been positive overall. The service provides peace of mind by covering major home appliances and systems. The claims process is straightforward, and customer service has been responsive. However, occasional delays in service and limitations in coverage for certain items have been noted. Despite these minor drawbacks, Choice Home Warranty offers valuable protection for homeowners.

2 years ago

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Barbara Lyttle Rancho Cucamonga, CA

On 6-15-2023, I called Choice Home Warranty to receive a quote and coverage info. I had the pleasure of talking with Adrian S. He was very professional and answered all my questions. He took the time to explain everything involved with their home warranty program. I appreciate his friendly attitude and willingness to address all my concerns. After checking into other home warranty programs, I chose Choice Home Warranty.

2 years ago

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James M. Brady Tomball, TX

We were pleased with the rapidity that CHW resolved our claim. Within 48 hours they had decided that the range/oven was not acceptable to repair and offered to issue an eLowes card to purchase a replacement. The replacement should arrive within 30 days. Were were disappointed in the amount of the ecard, which amounted to about 1/3 to 1/2 the cost to replace the unit. It will be a help but not what we had hoped for.

3 years ago

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Kathy Brayton Vero Beach, FL

I haven't used the company yet because I just finished the sales, discussion and payment portion of the contract. Three companies were vying for my business, and they all are equally persistent with almost identical ratings. It took all day for me to decide, compare and read the fine print because each of the three companies called and called and called. I then went to the reviews of the 3 different companies, and could have tossed a coin because the top two on my list had an equal number of negative reviews with a very high positive rating. I went with Choice Home Warranty because their (very persistent) sales person took the time to send the contract fine print for his company as well as his competition. Yes, I do read the fine print! I will say that although I went with Choice, they almost lost my business because they criticized their competition while their competition never criticized them. It may be a petty reason for losing business, but openly criticizing your competition and telling me "to be honest with you" just turns me off.

3 years ago

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Nicole Garcia League City, TX

Justin M was exceptionally helpful, professional, and extremely kind. Justin explained the policy to me along with encouraging me to obtain the three-year policy that also comes with six months free as opposed to a one year policy. This will save us a tremendous amount of money. I am extremely grateful to Justin for all of his assistance and guidance. He was amazing to work with!

4 years ago

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JJ Jenkins Eagle Mountain, UT

This company is very responsive when you need them to make a claim. Their price is a great value for your money. They have prompt and friendly customer service. We had a heating and air conditioning problem. They sent someone out within two days to check the system. First they cleaned it and then it worked. That saved us a lot of unnecessary repair costs because nothing was broken. This was a rental and all the way across the country from where we live. It gives us lots of peace and mind as customers and landlords, to know that we can count on them to fix problems quickly at a fair price.

4 years ago

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Geraldine Nichols

Very pleased, they wasted no time to get my work done...I couldn't be happier...Thank you Choice Warranty

4 months ago

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Jeff Simon

They were quick and had a technician out here on the 2nd day I called. Problem solved pretty quickly 🙌

4 months ago

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Nelson Ocasio

The service from choice home warranty was exceptional, however the company UPP tried to nickel and dime me after pricing was already established. Not good!!!

4 months ago

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Antoinette Hall

Choice warranty is very unprofessional. Despite paying for my warranty in FULL I have been waiting for 5 plus days for a water heater replacement. I have to get a hotel room so that my son can take a shower so that he won't smell anymore at school . This is so unfair. You pay for a service and what do you get as a customer treated like CRAP!!!

5 months ago Edited November 8, 2025

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Ernesto Marquez

It took them 3 months to replace my broken water heater. When they finally replaced it, there was an additional $300 of previously undisclosed fees. I don't understand how they can have a high ranking. This company is dishonest and unfair.

5 months ago

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Kim

They told me I would be getting my egift card from Lowe’s to replace my dryer and I haven’t received it yet.

8 months ago

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Henry Rappoli

Work was done quickly and professionally. Very satisfied with process and outcome.

8 months ago

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Mary Lee Lomonico

I made a claim on line and it took less than 5 minutes . The repairman came the following day.

8 months ago

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Maria E Andrade

We have been fortunate to have skilled people respond to our service calls in a timely fashion.

8 months ago

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Joyce and David Montgomery

Too many excuses for not getting claims fixed. Had to call our own air company to fix our air conditioner. Claim is in review to see if they will pay on any of the repair!

8 months ago

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George

I had to cancel my appointment and couldn’t get any body just a voicemail to call back after 9 and I did and still got the voicemail

9 months ago

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Susan

Simple to make claim, whether it is covered or not. Good timely response by the service technician

9 months ago

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James Kasch

Great price and great service. Purchasing this Home Warranty was a ust have for an older home.

9 months ago

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Kristina

It is very hard to reach anyone or managers, they will tell you they will cover a claim than denied it. They do not pay vendors, I still have yet to receive reimbursement for my claim

9 months ago

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Phyllis

I live in the country and there is no company that will work with Choice because of their picky requirements when sending in their diagnosis of the problem.

9 months ago

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Tracie

I like the quick responses and the easy process in which you are able to schedule a work order.

9 months ago

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Ron Semone

I liked the technician was very helpful solved the problem in around 15 minutes .

9 months ago

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Anita

The cost, the professionalism of the technician, and the rapidity of service rendered

9 months ago

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Juanita Colleton

Quality of service and saving money. I also liked how fast the company responded to service.

9 months ago

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Shelley Ross

Fast, organized, quality work, and follow up…a very good combination!! Highly recommend!

9 months ago

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Thomas Bobovnyk

As always Choice Warranty does just what they say they will do. Scheduled quickly and fixed correctly and on time

9 months ago

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Anar K

The did not fulfill the claim and did not provide sufficient evidence for the refusal to pay for the claim. Furthermore, I have made 7 calls to cancel my contract and they are not returning my calls

9 months ago

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Betty

The service I received is excellent. However, my monthly service fee seems a little too high.

9 months ago

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Larry

Choice did not find a tech to do my last repair. I did it myself, but Choice would not reimburse me for the part to do the job, because I wasn’t certified. They should have gone out of their way to help me.

9 months ago

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Gaby Harsanyi

Wonderful customer service, they use great contractors. Very happy with their service!

9 months ago

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Darrell Bates

The fact that that you can get your home repaired for the price of a deductible.

9 months ago

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Nancy

You have excellent customer service! You were on top of the issue and resolved In a timely manner.

10 months ago

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Donna

It us a bit confusing to get the service people to come back if my product is still not working properly

10 months ago

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Lawrence

I did not like that when my hot water heater was replaced I had to pay $1150 why do I have a home warranty. I thought it would protect me from costs like this. That is how it was sold to me.

10 months ago

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Wendell

Made it easy to set up repair. When problem, Choice followed up to insure repair was done .

10 months ago

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James

Great customer service for setting up a service call. It took too long to get the air conditioner repaired.

10 months ago

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Richard

They had Sears come uot and look at my a/c because water overflowed the pan and damaged the ceiling he took pictures and never heard back from them water was still left in pan so I payed my service call for nothing

10 months ago

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Gil

The work was done in a very short time and and it is just like a brand new unit.

10 months ago

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Raymond Laliberte

They cover some things but not others, but they did cover my recent toilet problems and fixed them professionally.

10 months ago

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Randy Panizzi

Ease of access to services needed around the house Immediate response time with claims

10 months ago

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Crystal Landers

Great service fast! I filed a claim and the next day had my service call and my washer was fixed.

10 months ago

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Mike Spear

Everything went guick and easy. The HVAC Company was on time and very professional.

10 months ago

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Octavia Thomas

It was simple, fast and easy. No hassel from the company about the claim I filed

10 months ago

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William Kelley

What I like is the immediate response I have gotten each time I have filed a claim.

10 months ago

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Marcus Tillman

In having amultiple home warranties for over 20 years, Choice has been the very best.

10 months ago

Choice Home Warranty Reviews