Choice Home Warranty: Read 46,192 User Reviews From Real Homeowners

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Richard J Nicpon Saint Charles, IL

The company USA did a great job and CHW was there 24/7 would tell my friends about the home warranty

3 years ago Edited January 10, 2024

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Diane Bailey Springfield, MO

Providers are mostly second rate don't show up when supposed to and one didn't do a good job. I had to get another company also paid another couple-pay and furnished the fixture

3 years ago

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Nicole Vaglienti Hutto, TX

We can't contact them on the app and the company that came out didn't fix the problem. Still the SAME issues. It's been a waste of 3 years of money plus the deductible....

3 years ago

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Loraine Norbut Clearwater, FL

I thought I had replacement value for my appliance.. I paid $650 3 years ago for my dishwasher and they consider a replacement value to be $357. I feel the word replacement means just that, not half the value. What a rip off.

3 years ago

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Sharon R Hawkins Roanoke, VA

They say they cover all systems, yet when I tried to file an electrical and a plumbing/sewer claim, all of it was "pre-existing condition," which is complete and total fraud. ALL things pre-exist. Insurance/warranty should cover when someone buys a new house and systems fail. I feel lied to by your sales guy.

3 years ago

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Barbara Madam Mesquite, NV

the reason when I perched Choice they did not inform me there was no technician's in our town to fix any thing they put me in touch with a handy man 80 or more to fix a air conditioner our temp out side was 115o and he would not be coming for 5days I am 87 have a little dog , no family my carpet was too hot on bear feat n

3 years ago

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Vicki L Schurter

No printed contract. No English speaking help desk. No contact address readily available.

3 years ago Edited October 27, 2022

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Barbara

I had a great experience with the service. They always follow up to ensure everything is resolved, and most issues get fixed promptly. Recently, I used their service for heating and air, and it went smoothly. I also had a quick response when my washer and dryer broke down. The technicians were knowledgeable and efficient in handling the repairs.

3 years ago Edited January 10, 2024

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Cinda Staley LA Verne, CA

Rapid response to repair needs any issue or problem is address quickly .. customer service is helpful and pleasant.

3 years ago

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Su B Scottsdale, AZ

Professional ,on time response and excellent service received so far. Will not hesitate to refer anyone.

3 years ago

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Linda Leisner Phoenix, AZ

I've had to use services a few times this year and had no problems. Everyone was nice, service was great.

3 years ago

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Judith Holcomb Crossville, TN

Choice Home Warranty responds immediately to requests for assistance. They follow through with their promises.

3 years ago

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Monika sahni Georgetown, TX

Fantastic experience . The plumber arrived in time and fixed a very complicated issue . Was experienced and friendly

3 years ago

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Cherry Laughlin Cost, TX

When I had air church problems they came right quickly and the young technician had it working right away.

3 years ago

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Karl Nesslinger Concord, NC

Very quick response to initial claim, good follow through communications with repair vendor and customer.

3 years ago

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Venita L Bugg

Great prices, and within a day or so you'll have a contractor set up and ready.

3 years ago Edited January 10, 2024

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Judy Gholson Bossier City, LA

Very nice young man who seemed proficient at what he was doing. Very pleased with this business Rockin W Repair.

3 years ago Edited March 11, 2024

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Debbie L. HEARD Atlanta, GA

I have had other but nothing like Choice whatever and whenever they come ready and on time before time

3 years ago

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Brooks Leslie Spring, TX

Customer service is terrible. Claims are denied after being accepted for repair and you are charged for things that they say aren't covered but are necessary to complete the repair

3 years ago

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William Gething Crestview, FL

Service is very slow and in some cases non-existent. 2nd occurrence of services requested that failed to meet expectations. - hearing they are rated poorly among service providers.

3 years ago

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Gary MacMullen Surprise, AZ

WORKING ON THE SWIMMING POOL WAS SUPERIOR! WORK THAT WAS TO BE DONE ON OUR KIDTCHEN SINK, WAS POOR (NON-EXISTANT), NEVER SHOWED, NO CALLS, NA-DA.

3 years ago

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Betty Bradenton, FL

It's taken a month three different people and I had to get my own to get my problem resolved even though it's not completely resolved it's just been very frustrating

3 years ago

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daniel t gillespie Egg Harbor Township, NJ

typical insurance company, deny all claims first time around and maybe they will stop. Not me. you are unfair when it come to using your own tech. you dont have enough companies in your system to meet the service demands of your customers then screw us over when we get our own

3 years ago

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Edward Thompson Austin, TX

They keep their promise and take care of business. They are hard to get in contact with when I need help. They don't answer the phone. The phone just rings.

3 years ago

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Katie Frisco, TX

I needed to use It for my water heater and they replaced it. The contacts can be a little bit problematic sometimes.

3 years ago

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Emily Slidell, LA

My a/c is not cooling. CHE sent a nice email saying they apologize for the long wait to find a local a/c provider.

3 years ago Edited January 10, 2024

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Dana El Cajon, CA

I had bad experiences with other warranty companies before, so I opted to go with choice this time. I've only had to use it once and it was a good experience.

3 years ago

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Gail Naples, FL

The man came out for my clothes washer and said this wasn't covered, this wasn't covered, that wasn't covered, no, couldn't do anything. I'd pay him $85 and off he goes. And I still don't have a washing machine that's fixed.

3 years ago

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Hazel Fort Washington, MD

I've had to use my warranty recently and the technician was sent out right away, and I got excellent service from him.

3 years ago

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Sharon Pomona, CA

We had a water faucet leaking issue and we called you guys and got it fixed right away. Overall a great company.

3 years ago

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David Clarksville, TN

I used my warranty for my attic exhaust fans. They sent a technician, the contractor was totally unprepared, did more damage than good. I had to go fix it by myself and was very displeased.

3 years ago

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Verified Customer

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Aryeri Batista Warwick, RI

It took them a little while to send the technician but then they sent me technician assigned was top notch.

3 years ago

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Regina Cornelius Latonia, KY

I think they're very affordable and have local contractors that are able to do the work and a reasonable amount of time

3 years ago

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Kristi Surprise, AZ

They were helpful for setting up the appointment and my service guy was very knowledgeable and efficient .

3 years ago

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Patricia Lazarre Metairie, LA

Choice sent an A/C repairman named Xavier, and he was wonderful. He went above and beyond what we expected.

3 years ago

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Stephanie Schott Gainesville, FL

Excellent Service! Timely responses and went out of their way to rectify issues for us. Would definitely recommend.

3 years ago

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Lenora Baytop Madison, AL

When I called for service someone showed up the same day and made the repair. I wasn't expecting that but it was great.

3 years ago

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Donna Tidwell Nashville, TN

The guy was super, he just didn't communicate that he wasn't coming back that day, it was the next day, but the work was completed!

3 years ago

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Ed Emmer Somerset, NJ

It takes too long to get a live person on the phone, once the claim is submitted it takes too many days to get the repair technician to come and make the repair.

3 years ago

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Jenni Chang Rockville, MD

I have been with CHW for almost 5 years, it serves Quickly response to the claims. However, the Plumbling and HVAC is the lowest rating in my experience.

3 years ago

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Liz Chatman Kalamazoo, MI

I chose Choice because the provided technicians for service repair. The very first time I needed them I had to get my own technician, pay them then get reimbursed b

3 years ago

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Manxue chen Powell, OH

I got really bad service from Choice. Customer representatives and refund department person told me different amount of refund. I wanted them to give me explanation. Until now, I haven't got any responses and refund from them. It looks like they do not care their customers.

3 years ago Edited January 10, 2024

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Shawn Palm Springs, CA

They denied a claim after the blackout period. I had an ax unit that went down at 112 degrees in Palm Springs and they wanted to wait to weeks to appeal. Not an option. I fixed it and they denied my claim as pre existing 2 weeks after it broke. They will take your money and not be honorable

3 years ago

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Louise Davis Wilsonville, OR

Claim to replace appliance at same quality but it's not even a third of replacement cost. They don't use a realistic value and must depreciate appliance.

3 years ago

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Scott M Jenkins Saint Louis, MO

had to wait 6 days to be seen, and called for them to inform me that i had been reschelded, simple issue but needed a technition to get the problem fixed

3 years ago

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Ladonna Graddy Bartlett, IL

We have had nothing but issues with our plumbing and it was caused by our water softener which is not covered under the warranty however our plumbing is and we have low water pressure and we bought fixtures for the kitchen and bathroom but this warranty company won't even cover the installation. Nothing but issues. I am highly disappointed

3 years ago

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Seneca Waldorf, MD

A while ago we had something went off the air conditioning, they came out had it taken care of within 2 days.

3 years ago

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Karee Oteri Spring, TX

because the techinicans used so far have been great and the claims i have put in have been done well

3 years ago

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george wall Beaumont, TX

G4T.Technician located the problem, bought a new breaker, installed it, and all worked well.ot the job done well.

3 years ago

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KARINE GASPARIAN Las Vegas, NV

The technician was very attentive, he listen to the problem and resolve it fast , also changed parts as needed

3 years ago

Choice Home Warranty Reviews