Choice Home Warranty: Read 42,071 User Reviews From Real Homeowners

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Annette Patterson Panama City, FL

I have been a customer for 4 years. I have used the warranty on several appliances. For the most part, my experience was good. Until I most recently needed repairs to my washer. The warranty company sent a technician, the technician said the washer could be repaired. However Choice's decision was to offer a Lowe's e gift . The amount would never cover the full cost of a new washer at Lowe's. I was very disappointed. I decided to take the offer because I had no other option offered. Then I find out the "E" gift card would take 30 days to receive!!!! So that's a total of 7 weeks without a washer . 7 weeks of paying for the laundromat. My experience has me considering a different option. Choice did not meet my expectations as I am still waiting for my gift card and will still need to ce out of the pocket.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 9th, 2022

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Deuce Spurlock Madison, AL

It was graduation week for my son and family was coming into town. Why did my refrigerator have to break down on me at that time? Called customer service and they settled the refrigerator claim within 24 hrs of receivingthe technician notes. LOVE IT!! I had time to order me a new refrigerator before family arrived.

2 years ago

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Larry A. Nowell Dothan, AL

Had trouble talking rep. due to accent. My trouble was a smoking ceiling fan . But had to teck. over 50 miles to say yes it was burned up. I went and bought one before the teck. got here, so he was able to install it while he here. I haven't Been for it yet. The teck. was very nice and did a very good job.

2 years ago Edited May 31, 2022

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Sareva Justice Charlotte, NC

Courteous gentleman. Gave detailed offers with incentatives. Different payment options with senior discounts. Surprised called on weekends but whatever works for the sales. Made me comfortable in getting started

2 years ago

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Debbie Zerner Ocean View, DE

The experience was not good at all and it was our first time using our 3 year plan. First a technician couldn't be found for our problem. Then you found one and scheduled service. We waited all day to find out first that you didn't send a work order and then the technician refused to come. That was after being on the phone at least 6 times with CHW and the technician. Then you asked me to get my own technician which I declined. I am paying you to do that. Finally after a few weeks total you found a good technician and the problem was repaired. The second technician was sexcellent! CHW however not so much! Wondering if I made a horrible mistake. I had a home warranty in MD and never had these issues!

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 27th, 2022

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Marketia Head-Green Dallas, TX

My claims are generally processed quickly. If a mistake is made in sending the wrong type of contractor/service company, they quickly rectify the situation at no additional cost to me. I only pay the service fee one time.

2 years ago

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Jsnet Walker Bridgeton, NJ

After purchasing our contact with Choice Home Warranty, I explained to representative that I would believe all he explained to us if I ever had to use them and just pay service call. We’ll, I’m eating my words.

2 years ago

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Steve Marshall Madisonville, KY

CHOICE HOME WARRANTY has responded in a timely manner and with professional help on all occasions when required. They have been a good investment in home repairs and will follow thur until the job is completed.

2 years ago

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Renee Vessels Melbourne, FL

The customer service was nice but not very knowledgeable of the benefits or that a walk-in tub for the disabled is a in house bathroom tub. But she finally understood and was able to assist me in entering my claim

2 years ago

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Leticia Myers Las Vegas, NV

I had my first claim last weekend, I filled a claim and they responded right away, by Monday morning I had a repairman in my house and he took care of the problem, thank you for taking care of me in such short notice.

2 years ago

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Lori Knowles Lillington, NC

Waited till after service was performed to respond. Entire process was user friendly, response immediate and follow through with contractor sent perfect! Could not ask for more

2 years ago

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Sandi Potts-Copus Harvey, LA

They gave prompt respone to my service needs. However, providing me with an ecertificate sometime within 30 days is not the prompt solution I was looking for to replacing my washer. That is a long time to wait to replace a washer

2 years ago

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Mel Pensacola, FL

After I had called a out of network vendor for A/C repair 5/20 at nite who arrives 2hrs After my call,I then called CHW I was told that there would be no reimbursement for the a/c work, I then was asked if I wanted to place a new order which I did for ceiling fan repair I've yet to hear from anyone in regards to ceiling fan repair ,in the future I would prefer to speak with someone who speaks better English as it was difficult to understand the person I spoke to.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 25th, 2022

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Joan latham Sparks, NV

choice warranty was easy to use and I got very fast service. The technician was able to fix the problem the next day. He made a special trip so I could have the use of my toilet. Brad was great and personable

2 years ago

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Bill Albuquerque, NM

On this occasion, everything worked out great. On my first occasion, nobody responded to my problem. This time the entire problem was resolved in one day. This the 5 star rating. Will use again.

2 years ago

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Irma Pastrana Houston, TX

I have three homes covered by Choice. On one of them I have had a good experience. Not so much on the others. I upgraded to have the well covered and when we tried to use it, the tech was very irresponsible on timing and less knowledgeable than expected. He adv the problem was not covered and left, we ended up having to call a company and paying out of pocket. Other thing that I dislike the most is the sales person, who says he has worked there since 2009, was very arrogant, not polite, with sarcastic yokes he only understood. I have a need for warranty, for peace of mind, and the reviews I had read advised this was one of the best company, I have experienced less than that. I did not buy cause he was a good sales guy, I bought for a need and I totally regret buying from him, I should have called later and gotten another sales person who really liked his job.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

May. 19th, 2022

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Tom Martineau Tallahassee, FL

All of the technicians I ever had come to my home were courteous, skilled and competent professionals. I believe your approach to offering warranty services provides sustainable peace of mind.

2 years ago Edited January 10, 2024

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Kevin Carmel, NY

They were prompt and dispatched a service technician quickly only to find in their opinion that out AC unit was NOT COVERED as it wasn’t faulty due to “normal wear &tear”. AC compressors due malfunction over time and is “normal” Like most Insurance company’s their primary function seems to collect premiums and not to pay a claim, that’s their business and really don’t care about their customers.I recently did recommend Choice Warranty to a few people and I now will have to advise them not to use them

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 19th, 2022

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Barbara Brastoff Twinsburg, OH

What I like is the ease of filing a claim online and receiving back an email shortly acknowledging your claim and assigning a claim number. Shortly thereafter, a company sends another email setting up the service call. Easy and quick. What I don't like is that they seem to pick and choose what they will and will not cover. I've had it! Once my policy expires, I will NOT renew. Last year, they sent some so called "plumbers" who said they would have to cut out my ceiling to find a leak. After paying for the service fee and being told to watch it awhile and have them come back for no further service fee, they wanted to charge me again. Hired a different plumber who came and diagnosed in 2 minutes flat that the problem was the toilet needed to be resealed. Paid the service fee to the first vendor for nothing! This time, air conditioning not working. According to the heating/cooling person they sent, the transformer is blown all caused by a "short" in the wiring within the unit. Choice denied my claim because they said the short was within the walls of my home and they do not cover that. The co. that came out said NO, not in the walls, but within the unit. I appealed the claim and they still turned it down saying a short "usually" comes from within the walls, to it wouldn't be covered and even if I pd out of pocket for the wire trace, they wouldn't cover the transmitter because a "short" caused it. They say a broken wire is not a normal part that goes bad from wear and tear. REALLY????? Once again, I had to pay the company the service fee to come out for nothing! I've had a couple of small claims in the past for my garage dr. not opening and they did cover them. Apparently, they do not have a problem covering a $35 part after paying the service fee and the the price of the policy. I checked the plumbing company and the Heating/Cooling Company and neither were accredited with the BBB. I have to say the guys they sent to fix the garage dr were very good. Choice is better than the prior company I had in terms of communication, but I have reached the conclusion that these policies are NOT worth it. Not when they are charging you for the policy and for service charges with no repairs. Once this expires, I am DONE with them!!!!!!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 19th, 2022

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Ship-Keets Woodstock, GA

Our experience so far with Choice has been mixed but over all not great. We had an appliance go out a month ago, and even though we had the top tier warranty and it was sold to us as "covering appliances" - that is not quote the truth. Our appliance could not be fixed and has a safety issue, so it can not be used. Choice will only off a SMALL fraction (approximately 7%) of what it will cost us to replace the appliance. We are still waiting on the check from Choice for that 7%, so not 100% sure yet they will do anything at all, but my understanding in purchasing the warranty was they would repair or replace. They are doing neither. We also had a hot water heater break earlier this year - and came completely out of pocket for it since the first appointment with choice was a week out and we had water spraying in our house. When we called Choice to see if we could get someone faster as it was an urgent situation - they informed us they can not do anything for emergency or urgent situations. Seems a bit scampish to sell a warranty for an item that when it breaks it is by nature an emergency, but do not offer emergency service. That guarantees they will not have to pay at all to fix a hot water heater that bursts!!! We had to pay the repair and replacement 100% out of pocket. We have had to use choice for 2 other issue besides the ones above. One was seamless and great - the other ended good, but not before we went through a week of hassles and one really really bacd contractors first.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 19th, 2022

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Christine Van Drunen Saint John, IN

I can’t rate this because I have not heard from Choice Home Warranty in regards to my claim. I must say when I initially called regarding a claim they did respond the next day with a claim number and someone did come out that evening to evaluate the problem, but that’s as far as it went. He said he had to wait to see what they wanted him to do….repair or replace……and I wait.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2022

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James Freeman Godley, TX

I had problems with my AC it was fixed in a timely manner. But I had my clothes dryer go out and they just wanted to send me 350.00 dollars in credit cards for HomrDepo. The dryer I had cost me 1200.00 dollars where are you going to find a clothes dryer for that amount. I have mixed emotions about them.

2 years ago

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L S San Mateo, CA

The Tennant told me the technician was outstanding. In fact he has a summer home and wanted to know the insurance I use so he can also use it. So I recommended Choice Warranty to him.

2 years ago

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James L Wilgus Huntsville, AL

The knowledge and level of professionalism exemplified by your representative. We recently moved which necessitated purchase of our warranty. e have been customers for 8 years.

2 years ago

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Jerry Tonioli O'Fallon, MO

CHW is a must have for all homeowners. Had an issue with my refrigerator. We filed a claim and the process went smoothly and the repair made quickly. Great value and peace of mind.

2 years ago

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Nissa Knight-west Chesnee, SC

the people on the phone were very nice salesman . They did offer some very good deals and took time to ask the manager if there was anything further they could do to get a better deal. However I’m have asked for my warranty to be emailed nothing yet but they were able to send me this review page .

2 years ago

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Steven Bass Benton, AR

Called and made a claim on the Salt Cell for my pool. They booked an appointment that day. He came by on Monday. Choice Warranty approved it on Monday and the equipment is being installed on Wednesday! Not that’s service!!

2 years ago

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Jeff Webb Myrtle Beach, SC

I submitted my claim online on a Friday night and Saturday morning I had a AC repair company’s name and an appointment set up for Monday morning. Repair was done fast and I only paid my co pay

2 years ago

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Edward Ogden North Canton, OH

The First contact for information on a covered item was not accurate.,, I was told it was covered...it cost me the $45 service fee when I wouldn't have made the claim had I known. Follow up call with customer service was very good and resolved my concern by returning the $45 as a credit to my account.

2 years ago

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Jack Suleski Erie, PA

I've had good and not so good experiences with Choice services. I've had "plumbers" that appered to be handymen with little knowledge and only sparse collections of tools and apparently little experience with what they were doing. Other services were by qualified people with both knowledge and experience to handle the situation and make the necessary repairs.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 9th, 2022

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Keith Holliman Edmond, OK

I have actually used my home warranty more than I thought I would. It has actually been a lifesaver!! Appointments are scheduled timely and you get the problem resolved. It is really more than I expected...

2 years ago

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Elliana Young

I haven’t had any issues with their service. Reliable and dependable. The contractors sometimes are a hit or miss but a quick call to Choice and they will solve any issues.

2 years ago Edited June 21, 2024

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Robert e mabry Indianapolis, IN

The Plumbers you sent were exc lent. The very best technicians you have ever sent. Very Professional and personally courteous. Would recommend highly. Solved problem and will come back iwhen parts are obtained to complete

2 years ago

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Jerry R Moore Murrells Inlet, SC

Quick to respond, but doesn't always cover what you would expect. Have had to use several times, unfortunately, with mixed results. Forget their replacing an appliance, doesn't happen, but they will pay part. Just renewed for 3 more years because it is still better than no coverage at all.

2 years ago

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M M Albuquerque, NM

So far, a work order for a scheduled service was not sent by Choice despite multiple reminders of my appointment. I waited a half-day for someone to come but the company had no idea I was expecting them until I called. The appointment had to be rescheduled for the following week. The day the technician came (yesterday), the technician stated it took so long to get an approval from Choice Home Warranty to make the repair that he could not wait any longer or come back the same day to do the repair. I had to schedule ANOTHER appointment for a week out for the repair to be done. Not a good start with Choice. So far, lots of lost time and a negative impact on my work schedule..

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 5th, 2022

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Henry TX

2 years ago

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bknowles Boise, ID

I started claim # 155522656. The technician came to house, worked on my washer then sent the information to Choice home Warranty. I then received an email on 4/30/2022 that the washer was going to be replaced. There was an option to start the replacement process and I selected this, I received notification that I had already completed this process. I then received an email stating i would be receiving an email gift card for Lowes. I never received that email. I am currently without a washer and now I have to wait until May 12th to talk to someone and that is only for 15 minutes. I am definitely not a happy camper at this moment.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 5th, 2022

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Lenora Thomas Virginia Beach, VA

The service I've received from Choice Home Warranty has been great. The 2 or 3 times I had a break down on my appliances they have sent the best teams to handle it. Wonderful!!

2 years ago

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Tina Meyer Hickory, NC

Once I placed the service claim, my tech was in touch very shortly. The team was efficient, timely on arrival, productive and corrected the problem. Very professional, personable, and friendly. Highly recommend.

2 years ago

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Angela Guzman Dallas, GA

I am very satisfied with Choice Home Warranty. Scheduling service through their website was really easy and they send quality, professional, service providers to fix the problem.

2 years ago

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John Brooks Ashland, KY

Representative really knew the product, coverages, costs, and plans available as well as terms of choice and cost in multiple scenarios. This employee knew his product from A to Z.

2 years ago

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Meg Marlton, NJ

They’ve been quick to respond and when I requested a specific repair company they’re contracted with, there was no hesitation. The company was already dispatched and familiar with my home and units.

2 years ago

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Home Ellijay, GA

Positive however appointment procedure should involve company and providers as our provider was not aware of our first appointment. He communicated to me in a positive attitude and is working to resolve the issue on my stove as it needs a part.

2 years ago

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Barbara Abbott Centre Hall, PA

They responded the same day to my problem, setting up a technician to address the problem within a week. That works well for me this time as I have the water problem shut off and I just had surgery yesterday, so this gives me a bit of time to recover before addressing the issue.

2 years ago

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Alton Latimer Elizabethtown, KY

Assistance with our latest claim was perfect. The claim reimbursement process saved us time and was easy to complete. The ability to choose a well-known, local technician made the process much easier.

2 years ago

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Big Tone Tony Indianapolis, IN

You guys phone presentation as answering the calls are good but as far as you contacting the technicians not so good I am still trying to get my Gas fix because you guys do not contact the technicians when it’s time to fix it I don’t know what’s going on I really have no reasons for you. I’m having to pay I’m having to pay another deduction which is $85 in already paid it for the same thing no one told me that it was 30 days expire I paid the second in my gas is still not on and I still have a gas leak fixed it and then ask me for review

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

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John Dittmer Lorton, VA

You resolved the issue very quickly and without forcing me to make dozens of calls unlike my last service with American Home Warranty which made me switch over to Choice. Thank you!

2 years ago

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Zeferino Vega Midland, TX

The best was the kick service. My services have all been good until now. My electrical issue I had this week got me upset on my out let wich is part of my home structure went bad ,just because it was on the out side wall ,and it cause some of the problem inside the house. It was upsetting that have of my problems wasn't solve.how can u cover the house but not the exterior . The electrical wires work both the inside and out side.you can't separated the power source.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 4th, 2022

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Patricia Kopec Belleview, FL

Most time's I get things fixed properly and quickly. Unfortunately this last repair for my water heater has taken almost a month with the first repair company telling me what the problem was then CHW changed the company. After 3 more company's coming and the last an electrician and paying another fee, he told me the first company was right and I need a plumber again. Not sure if maybe I should look into another company..

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

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Michelle Bailey Kansas City, MO

This is my first time utilizing my home warranty, and everything so far has gone very quickly and smoothly. From my initial phone call to the visit by the technician everything went great.

2 years ago

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