Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Verified Customer

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Roger Dunning

Everything went well from filing a claim online to the technician telling me there was nothing wrong with my air conditioner.

1 year ago

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Robert and Kathie Dean

quick response, qualified contractor, fast analysis of problem, left area near, explained everything he di

1 year ago

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Loretta Nollner

They repair man finally came to fix the electric after many phone calls telling us he would show up. He did come to collect the $85 for the plumbing that has not showed up to fix it.

1 year ago

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Mesfin Gebreyes

timely service, fair cost, good customer service, good communities, knowledgeable technicians, and more

1 year ago

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Gary

Choice is the worst company I have ever dealt with! It took 2 weeks to get a plumber to come fix my faucet! Then they made me pay $40 over the deductible saying they would only pay for a portion of the cost for the faucet itself! I canceled my policy right after this debaucle! I highly recommend you stay away from these rip off artists!

1 year ago

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Charles

I called. The repairman called same day to schedule. He came on time did the repair and the dishwasher was fixed.

1 year ago

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Shannon Kennedy

Overall, I've been quite satisfied with their service. I appreciate their commitment to customer satisfaction.

1 year ago

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Hector Castillo

Most of the time, y'all had a reason for not covering anything that goes wrong in any of the houses if tried it on two or three, if the homes and y'all haven't covered really anything

1 year ago

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Kimberly Crisp

The vendor nor customer service seemed to really care if the issue was addressed timely. That is bothersome since he is so critical during the winter time.

1 year ago

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Verified Customer

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Laura Armstrong

Every experience including our pool heater totally failing has been met with 100 professionalism and help.

1 year ago Edited December 12, 2024

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Verified Customer

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Marc K. Montgomery

They are excellent all around! They are quick and reliable! We love the Company and services they provide!!!

1 year ago

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Verified Customer

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Alan

So far so good! sentinel Plumbing has been great responded twice. Satisfied with all services provided.

1 year ago

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Sandra Ball

I have to give one star because although Choice came through in helping “a little” toward my fridge & pool pump, they paid NOTHING for my A/C & heat. I had to pay $6,500 out of pocket to an out of town looser that they sent me! Then they told me that they would pay me $3k reimbursement but NEVER did!!

1 year ago

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Verified Customer

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James

When I have called for a warranty issue, someone was out within a few days and work was complete without any problems.

1 year ago

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Ramkarran

I paid religiously monthly but moment it’s payout time I am told replacement cost is wholesale price of item in question.Where will I find wholesale price at a retailer?

1 year ago

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Veronica Parker

I have a claim on my refrigerator opened since April. Part of the problem was fixed but not the water dispenser. Four technicians have been assigned and no resolution. Choice does not want to replace the fridge. I am going back and forth with them. This issue needs to be resolved. You will lose a customer soon.

1 year ago

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Marv

Was very disappointed on how long it took to get someone out to fix my garage door opener. 1st technician never showed up or responded to my texts or calls.

1 year ago

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Michael

Time it took to get you all to decide to replace faucet... All plumbers came out did a great job..both faucet replace n hot water valve fix went great

1 year ago

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Lisa Limberger

My claim was handled quickly and professionally. Choice Home Warranty saved me hundreds in furnace repairs.

1 year ago

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Dennis Rickman

I was extremely disappointed that it takes over 30 days to replace appliance after it was decided that it was not repairable

1 year ago

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Verified Customer

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Donna Harper

Repairman could not come out for a week. Lost all food. Was without a refrigerator for a month. Got charged two payments of $120.00 each. One at the beginning for a service charge( expected). One at the end because repairman said all parts weren’t covered ( unexpected). Difficulty getting phone calls returned.

1 year ago

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Verified Customer

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Trish

So far so good! Repairs are scheduled in a timely fashion, customer service is very courteous and helpful!

1 year ago

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Sandra Topping

The process of putting in the claim was easy. The response was timely as was the replacement process.

1 year ago

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Verified Customer

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Dave

After 2 weeks, CHW still had not scheduled someone to fix my water heater. I couldn't be without hot water any longer. I called in a repair company. They highly suggest to replace the unit, as the cost would be the same as a new unit. CHW refused to pay anything. Waste of time and money. Customer service was horrible.

1 year ago

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Verified Customer

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Clarence

They neve replied to me after i phoned them and emailed them to cancel my account. Condition s of contract not explained well and they represented themselves as being recommended by Veterans Administration. Would never use them agin or. Recommend them.!!!!!!!!!!

1 year ago

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Verified Customer

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Heather Taylor

When an item needs to be replaced they do not give you what the item is worth. I have to pay my copay wish they come out then more money for the item when they don’t fully reimburse. Even if I buy the cheapest one they sell, it doesn’t cover it. Then I have to install the new item myself.

1 year ago

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Gil Flores

I needed help with my AC. Choice scheduled an appointment quickly and repaired my AC fast. Thru are great

1 year ago

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Sara

Needed to use the service for a broken dryer. It was easy to make the appointment and the service was prompt.

1 year ago

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Tyler

Uses vague language in contract to come up with any excuse to deny a claim. Quotes subsections are that aren’t even visible to the consumer to support their own denial. Just another company out to screw over the working class.

1 year ago

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Diana G.

Every aspect of CHW's business operation is based on fraud, deception, deliberately delays in service in order to force the customer to get their repairs at their own expense, outright lies, rudeness, and a few dozen other actionable service deficits. This is the worst company I have ever worked with.

1 year ago

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Verified Customer

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Sylavinia Roach

How my claim was denied after your team came out to work on my AC unit twice then decided that the unit was put up wrong. Was on the wrong platform. Took pictures and never showed me any evidence but only to tell me over the phone the system wasn’t right.

1 year ago

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Verified Customer

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Charles

My experience with the contractor has been extremely disappointing. Despite multiple visits, they have failed to resolve the issues with my home, including my oven. I feel frustrated and unheard, as I currently have an unresolved claim. Overall, I would rate my experience very poorly.

1 year ago

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Shannon

I had a frustrating experience with customer support. It took a long time for the repair guy to respond and he didn't fix the issue, leaving me waiting for updates. However, I've had better luck with timely service for other repairs lately. Overall, while there are quick responses sometimes, the inconsistency in service can be disappointing.

1 year ago

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Phyllis

I've had multiple visits for my dryer and oven repairs, but neither has been fixed. The dryer now heats but is incredibly noisy, and I feel like I'm in a battlefield. I've reached out to customer service for help, but no one responds. Overall, my experience has been very disappointing.

1 year ago

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Verified Customer

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Jane

I had a terrible experience with the service. The technician took forever to respond and charged me without fixing the issue. They didn’t acknowledge my previous service request and lost my electrical panel, making it impossible to follow up. I’ve faced delays and poor communication repeatedly. Very frustrating!

1 year ago

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Verified Customer

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Tyler

I made a claim weeks ago and still haven't received a callback. I've been denied claims multiple times over vague technicalities in the contract, and my broken AC has gone unresolved for weeks. Communication has been frustrating, and I feel like I'm not being taken seriously. Disappointed with the service.

1 year ago

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Jeanne

I had some major issues with coverage and found customer advocates unhelpful. However, customer support has improved, and they respond quickly to service requests, usually within a couple of days. I had a delay once, but overall, they’ve been reliable for my appliances. Just wish the claims process was smoother.

1 year ago

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Verified Customer

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Fred

I had a terrible experience with the service for my Whirlpool Gladiator freezer refrigerator. They failed to acknowledge my previous service call, and after a long wait for parts, I still haven't heard back. The lack of communication and accountability has been frustrating. I feel like I'm stuck in a loop with no resolution in sight.

1 year ago

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Verified Customer

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Stephanie

I've had limited interaction with customer support since I filed a claim a while ago, and I haven't received a callback yet. It feels frustrating not knowing if I'm speaking to a real person or a computer. Overall, my experience has been underwhelming, and I'm left waiting for assistance.

1 year ago

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Verified Customer

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Lynn

I had a frustrating experience with my contractor. My old air conditioner needed replacing, but they refused to do it, leading to a hefty cost for me. Additionally, they failed to fix the problem I initially hired them for, and I ended up being charged for their lack of service. I would not recommend them.

1 year ago

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Verified Customer

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Lorraine

Very good 👍🏼 ** I was scheduled and the company called but I canceled because my freezer started working again.

1 year ago

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Verified Customer

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Edwin

The person that came out to fix my problem didn't fix it. When I got home from work, they were looking for other things to fix. Not a good experience. I called my own person, and they fixed the problem right away.

1 year ago

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Carlos

I have only had one problem to consider with choice so the sample size is small. They did approve my repair so that says something for them

1 year ago

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Timothy

CHW absolutely sucks. My a/c went out. They never told me that I would have to pay almost 5k to have it replaced, when I signed up , they told me that all I would have to pay is the service charge. $75. Stay away from these crooks

1 year ago

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Verified Customer

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Robert

Technician they sent was knowledgeable and professional. He explained the issue and was able to resolve the leak.

1 year ago

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GEORGIANA PELLEY

So far I have had good luck with choice once my appointment is initiated and put in too place that's the hardest too get through

1 year ago

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Lois Stone

I’m very disappointed that my ceiling fan was not completely covered. The electrician was great, but I would not recommend Choice home warranty to any of my clients. First American would’ve covered the whole Ceiling Fan. I’m still waiting for my $250 which I have not received yet.

1 year ago

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Anna Iannelli

I was disappointed that my washing machine issue wasn’t under Choice warranty. I pay for this every month/year and it doesn’t seem to benefit Me whatsoever.

1 year ago

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Nadine Bennett

Both service guys were nice & friendly. First time I have used this service . Well worth the monthly premiums.

1 year ago

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Shannon H

Creating a claim is easy, the service ticket is put in quickly and the issue is resolved quickly. Thank you!

1 year ago

Choice Home Warranty Reviews