Choice Home Warranty: Read 42,071 User Reviews From Real Homeowners

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wandria bowen Atlanta, GA

Choice Warranty always come to our home in such a short period to service our needs and correct the overall problems. The Tech's customer service and knowledge of the problem was great!

2 years ago

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L Walker Clemmons, NC

One day after reporting that my AC was not working, Choice Home Warranty sent a very good technician who resolved the issue within an hour. Very pleased with technician, his overall expertise and professionalism .

2 years ago

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Jared Clark Bedford, TX

From research I’ve done Choice covers a little more than others in basic plans, Just moved into our new home and Choice already is helping, they covered me getting the house rekeyed. So far so good

2 years ago

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Rosaland Collins

Claims are handled immediately. Techs that are sent out are knowledgeable. Only thing I had to pay each time was the $65 service call fee.

2 years ago Edited September 14, 2022

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Janie Pettite Mobile, AL

Reported claim on Saturday. Tech came out on Monday afternoon. I need a new fan motor. I'm waiting for Choice to approve so company can come out and replace motor and complete job. I have not heard if approved yet (today is Tuesday) hope to hear very soon

2 years ago

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Kathi Gemmell

Theyhad a technician come and take care of the problem. However I wish they could get more local technicians. It might not take as long . The technician I had was amazing and ver professional! I would recommend him again and wish I request him if I need a repair again.

2 years ago

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Valerie Cherry Kansas City, KS

CHW scheduled the same Technician to come to my house twice and that technician Never Showed Up. They continue to use a company THE APPLIANCE SCIENTIST that is unreliable and waste the customers time. After complaining about them and requesting a call from management that never called, they sent Sears to repair my refrigerator and that technician was perfect.

2 years ago

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Bobby Olive Branch, MS

I have had both good and bad experiences with CHW. We got a two year warranty when we bought this property. I had an AC go bad and, despite the fact that their rep specifically said that it would be covered in whole or replaced when we got the warranty, they refused to do so. We've had the warranty for 17 months and we've had, I believe, 3 small claims since then. All were fixed in a timely manner.

2 years ago

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Choice home warranty The Villages, FL

We had to have our A/C repaired as we had water all over our garage floor. It seemed a while to get all the paperwork set up, but when the repairman finally came he fixed the issue in a timely fashion and he was an excellent worker.

2 years ago

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yolanda valencia Littleton, CO

I like that Choice has never denied a claim and they are always there for me. One of the things I dislike is that it is a lengthy process to get someone out to fix things and the repeat appointments, waiting for parts.

2 years ago

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Kamran Tucson, AZ

Comparing to my previous home warranty Choice was much much better Quick and good service that put smile on your face This was my first request and treated well Thank you Choice

2 years ago

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AJ Harvey Chicago, IL

This was my first scheduling experience with Choice Warranty. I was surprised when they advised me that my service appt was scheduled on a Sunday, but since it was a holiday weekend, I didn’t mind as much. However, the technician called on the appt day & seemed to suddenly realize it was a Sunday & initially tried to get out of keeping it. I ended up agreeing with him, but the whole scheduling process was unconventional.

2 years ago

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Jamila Maxie Riverside, CA

It was very easy to go online and request a service request. The tech called me to confirm and I have to reschedule which the technician was very understanding and accommodating.

2 years ago

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John Mize Hurst, TX

the reply to my claim was prompt. the appointment was set to far ahead given my electrical problem. Choice did furnish me with the contact number for the contractor so I could try to move the appointment up. I was successful.

2 years ago Edited March 3, 2023

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Helen Johnson Tampa, FL

The claim process was so easy to go through and tge tyrn around time was great. They worked around my schedule and the over all claim process completed in a very reasonable time from the beginning to the end.

2 years ago

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Marusea Peoria, AZ

Adrian, my salesman was awesome. Very nice, professional, very friendly and not pushy at all. Hire more like him!! I anticipate I will have a great experience with your company.

2 years ago

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Garrett Farrone Comanche, OK

Had my 1st claim for a circuit breaker on 8/21/ 22 . Never recieved a response after 3 days. I called the claim office on Tuesday and recieved a great response about finding a technician in my area. Called the next day (Wednesday) still haven't found a technician in my area. Called the next day(Thursday) and customer service stated I would be a priority. Called on Friday and was told I could find a technician to get an estimate and I needed approval, then I would be reimbursed that could take up to 30 days. I called again and was told I would be placed on priority. So that's 2 priority promises. I a. frustrated at this service at his point. I get an email 11 days later stating I have been scheduled for an appointment with a technician in my area to arrive between 7am-11am. So I had to inform my place of employment on short notice ( same day) that I would have be available for this appointment. I expka to Home choice customer. se that I believed the company was Nationionly known and was wondering why the 11 day wait when there are sufficient Electrical companies in my area.. It has been a poor service via NO communication with your customers on updates of claims processes.

2 years ago

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Gloria J Jones San Francisco, CA

I am excited that you agree on letting the pumbling fix my sinks I really appreciate you being under standing because I really needed it fix so I can use my sink the way I want to. so thank you again fo being so kind .

2 years ago

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So_Cal33 Johnson Spring, TX

They quickly did all the things they said they would when we first talked to CHW. The technician they contracted was much more than I expected. CHW, Keeps it 💯. ⭐⭐⭐⭐⭐ 👏👏

2 years ago

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Mary Chicago, IL

They set up a appointment, and arrived on time. Are polite and respectful, and (to me this is important) listened when I explained what was happening and what I felt was causing the problem. Worked steady and made sure to be clean and clean up after done (not easy with a gunky snake :0 ) .

2 years ago

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Richard Wheeler Indianapolis, IN

First claim has not gone well. AC not repaired yet. Choice could not get “their” technician on site. They offered another alternative where I hired my on contractor. On day 3 still don’t have authorization to complete repairs. If my house was on fire I wouldn’t want choice to be the fire department. I hope I can resolve this issue and continue with Choice in future

2 years ago Edited September 1, 2022

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Jan Archer, FL

Choice has been their for us in the past and now we are asking them to step up to the plate again . Tomorrow will tell volumes when I contact a company I have used in the past .

2 years ago

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Reta Fuson Ardmore, OK

Information received was very concise, no pressure, several options offered, picked the one for my needs, but it didn't jnclude G. F's grill, No high pressure. I will update my review after my first service call, when or if I ever have one.

2 years ago

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Joellen Dennison Nashville, TN

There is no service person for pools in my area. I have to find someone myself to fix it. My dishwasher died. I didn’t think I was offered enough money to it. Not close to replacement. They do respond well and set up appts quickly.

2 years ago

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Mike S

Choice makes appointments that their contractors can't keep due to scheduling issues.

2 years ago Edited August 26, 2022

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Carol Gabica Melbourne, FL

Choice responded quickly with an appointment for a service technician to repair my leak in my kitchen sink. The issue that kept me from giving a 5 star is the technician was only able to look the issue over and then request permission to proceed since it would be over $100. It will likely take an additional 2 or 3 days to get the actual repair done now. That is very poor response to a very minor issue. They need to lift their approval threshold to at least $500 so that the technician can do their work and get my issue repaired.

2 years ago

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Richard Allen Clemmons, NC

So far things have been good. Claim for microwave was handled quickly. Case manager reviewed the claim and was able to increase cash reimbursement by 20% due to additional feature that was not identified initially.

2 years ago

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Allen Sampson Seattle, WA

well about 6 weeks ago a worker came out and inspected my dishwasher said it needed to be fixed or replaced and it was cheaper to replace it very kind kid I give him a 9 out of a 10 only because I never give pins anyway that's been like 5 6 weeks ago maybe longer and I still don't have a dishwasher still haven't got a check to buy a dishwasher they you guys haven't done crap so for the man who came out and inspected my machine I give him a nine for the people in the office taking care of my paperwork getting me my money so I can get a dishwashing here I give you a two now I am 69 years old I have 12 back surgeries nine stomach surgeries I can't stand in the kitchen washing dishes that's why I had a dishwasher give me my money

2 years ago

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Denys Moreno Converse, TX

Tracie was amazing to work with took care of our needs and was able to give us a great price so thankful We made the switch to Choice Home Warranty so worth it. Looking forward to great service

2 years ago

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Paulette Griffin Hephzibah, GA

I was not happy to find out they don't cover many repairs. My garage door broke and it cost me over $700 for repairs. Choice says they only cover the motor. Huh!!! Than if you need a repair and it interfere with living in home and their Technician can only come in a week - you ask for reimbursement and you are denied because the Technician you used DONT HAVE THE RIGHT BROWSER to upload a diagnostic form prior to repairs YOU STUCK! why can't they allow Technician to discuss and get approval on the phone. So no my experience was not good. I did have a second problem and didn't chance that reimbursement process. I waited for Choice to send Technician. Paid my ?$65 call fee. Man fixed my outlet and left. Cost was $125. So Choice used my $65 and only had to pay $60. I am not seeing the value. When my contract expires I will be saying goodbye to this company unless I see a change. Bottom line if you don't wait for Choice Technician you might get burned. This hurts since I paid over a year and never used them and my 1st time I get stuck with the bill. Ughhhh PS They quick to call you and tell you about the section subsection paragraph dd as to why you are denied!!!! Sincerely First time User

2 years ago

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Chris Thoms Union, MO

I love that I have a comprehensive plan in place to cover things in my home. I dislike that I live so far out of the metropolitan area that it sometimes takes a while to FIND a service company that will make the trip to provide service, however, they DO find one companies and we have been extrememly satisfied for 8 years now.

2 years ago

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William Nelsonville, OH

I was pleased that the program offered a replacement offer for our dryer. It was much lower that expected so I asked it to be reconsidered. That call took another 7 days to take place. I was pleased that the conversation with the customer service rep increased to replacement amount to be more in line with our expectations. I was happy at that point as she said a Lowes Gift Card would be emailed. After several days I check to see that status as I had expected later that day 8/17/2022. After calling in I was informed it would be up to another 30 days before it would be sent. This is completely unacceptable. I have a tenant now that has been with a dryer for over a month. You need to do better on this turnaround. Can you expedite this request?????

2 years ago

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Cheryl Stratton South Bend, IN

what I like best? Haven't decided yet. what i think is worst? Pushy salespersons who try to get you to sign up for more expensive program before asking about your financial situation. Then when you said your couldn't afford the more expensive option, he treated me as though he was offering me a better deal, but I was rude when I insisted that I couldn't handle the price.

2 years ago

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Claire Fountaine Fairfax, VA

The gentleman on the phone was so kind and looked for every possible discount for me. Because of his kindness, I extended the warranty for 6 years. My son in law recommended Choice and I am glad he did.

2 years ago

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Denny Hurst Oklahoma City, OK

We emailed in our air conditioner problem and they were out the day after. The technician that came was very knowledgeable and fixed our problem quickly. He had all parts he needed with him which was nice and convenient.

2 years ago

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Judy dibbern Phoenix, AZ

Some of your contractors are not quality or accurate in their work. I have had continuous problems with my pool and had to pay a second repair service to fix my washer last year. Don’t know why I renewed with you this year. Time will tell.

2 years ago Edited January 15, 2024

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BLW Jackson, TN

They sent a really nice knowledgeable plumber to my house . It was scheduled for 5 days later to do the repair but the plumber was able to work me in faster. I was a little upset that the CHW didn’t cover the floor damage caused by the water leak but very happy with the plumber and what he did. Thank you CHW

2 years ago

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Terre Moore Salt Lake City, UT

This was my first experience with CHW, I was totally impressed by their timeliness taking care of my issue. And for the price they said! I would definitely recommend them if u are looking for a great home warranty policy!

2 years ago

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Eileen Vinton, VA

I was very excited about having a Home Warranty, but this was not a good experience. The first plumber did not show up and did not call, I drove for an hour to meet the plumber twice. The third plumber did show up and I think the problem is fixed but it took more than two weeks to get it fixed. If I had an emergency, this would have been a very bad situation. I hope if I ever have another situation, I have a better experience.

2 years ago

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Ray Akinseli

Response time is slow. The approval of claims are not done judiciously and conscientiously. They are not diligent in reviewing claims before they disapprove them. Once a claim was disapproved, it's an arduous task that is very time consuming and energy draining to go through their layered bureaucratic processes to file an appeal. They are quick to earn you business and take your money but when it comes to delivery, they foot-drag on you and come up with excuses to deny your claim. I have a total coverage policy with them and water heater is part of what was listed as being covered. When my water heater broke down and started leaking water, Choice Home Warranty denied my claim by claiming that my water heater is a holding or storage tank. The experience has been disappointing and distasteful.

2 years ago

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Cassius Harris Alexandria, VA

I very much like the technicians sent to address my family’s house issues. Since we are a new client, more time is needed to adequately and accurately assess how well your corporate entity is effectively managing the enterprise. So far I see more positives than negatives.

2 years ago

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Rachel Tutor Jackson, MS

Not all what I was led to believe. I have had 2 claims within the last year. One for washing machine that after several months I was offered a gift card to apply to a new purchase. They would not replace the machine and it was not repairable and I was offered a little over $400 gift card to Lowes, there was not a washing machine anywhere near that price. I bought a new one but still have not received the gift card. Claim is almost 6 months old. Second claim on air conditioning unit. They will replace outside condenser but according to them, both the inside and outside units have to be replaced because they will t be compatible and according to their contract, they are not liable for the whole u it and it will cost me a minimal of over $300 for outside and a minimal of $1200 for inside and undetermined amount for other items thst will not be covered. I am not happy with choice home warranty. Bet this one won’t be in any of your publicized reviews. The only thing worse than their performance is the communications on claim status. I hate talking to computers and answering g machines, but humans are very difficult to reach and claims managers will not return calls.

2 years ago

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Ron Ingram Henderson, NV

So far, good experience with our first claim. Assigned to a technician and scheduled within a few hours and repairs completed within a few days. Happy with the response and customer service.

2 years ago

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Bryan Reeves Austin, TX

I like knowing major expenses should be covered, however it was difficult to speak to an actual person during my claims process (impossible actually), and so the process overlooked some important considerations I needed to NOT be overlooked.

2 years ago

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Jack Crosley Pflugerville, TX

I've never had a bad experience with the technicians who have come to repair anything. The only negative thing I can say is that Choice Warranty sets up an appointment for me, without going through the company that's going to do the work, so I have to contact the company myself to schedule the real appointment.

2 years ago

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jules mackie Sarasota, FL

My garage door stopped opening and I called for an appointment. The response was excellent and I had an appointment with a technician the next day. (He was great and worked until the problem was fixed) The problem was that CHW only covered ONE Spring for about $100. You can't fix the door without replacing both springs. I had to pay another $700 out of pocket to get the door working properly.

2 years ago

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Pravin Vadhan Valley Stream, NY

One repair service was quick and resolved. One appointment today to look at exhaust fan over the cooktop was cancelled. I found that out when I called. They assigned the wrong repair company. I have been waiting for this repair for more than 3 months. Very dissatisfied.

2 years ago

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Judy Greene Pahrump, NV

This time this technician was on time, fast, efficient, and knew what he was doing. That is not always true with the technicians sent to my house. Sometimes they misdiagnose the problem, sometimes they don't show up, sometimes Choice can not find anyone to come to my house. Choice impressively paid for a new microwave when mine was broken but they did not pay for someone to install it. So, when something goes right, it is wonderful. But, when something goes bad, it is extremely frustrating.

2 years ago

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SONIA EIBER Cypress, TX

The prompt arrival of the service technician was great, however our appliance needed to be replaced. We took the offer for a lowes gift card to replace the appliance with. We still do NOT have the card and are still with out a working appliance. There is no way for me to track when the gift card/e-card will be sent to me. I would think that knowing a family is with out an appliance they would be faster at sending out a e-card. Especially since this is all electronically done!!!

2 years ago

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A Sharpe Land O' Lakes, FL

First time using Choice Home, it took some time to get someone to come out. They were persistent and found someone. When the tech came out the problem wasn't what we thought and was considered maintenance, so I'm not sure if CH is paying. Puzzled

2 years ago

Choice Home Warranty Reviews