Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Verified Customer

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Mark

Easy on line claim process. answered in less than 48 hours and scheduled repair quickly.

11 months ago

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Peyton

They are extremely inefficient and appear to not care about their customers. They will send contractors that are not knowledgeable and will install the cheapest parts/appliances.

11 months ago

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Magalie Casseus

I like choice home warranty because, they responded quickly about your request.

11 months ago

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Khalid And Yolanda Ali

Choice team went above and beyond to accommodate my request after the claim was rejected

11 months ago

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Fred Schanze

Very happy with all the services workers that you have provided us with! Thank you

11 months ago

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Brenda

Choice Warranty is a leading home warranty company. They are very easy to work with.

11 months ago

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Mercedita

Need appliance great job.....choice great response time and good choice of contractor

11 months ago

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Joseph

some subs have not been able to correct appliances or plumbing issues. The GE certified subs seem to be able to diagnose and correct problems.

11 months ago

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Pam

I've had a issue with my plumbing for 2 months now can't get the plummer that you have put on my issue and still have not made it to any of the appointments the issue could run into more cost .

11 months ago

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Anonymously

Like the fact that a lot can be covered under the warranty choices and pick your own plans

11 months ago Edited February 28, 2025

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Verified Customer

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Anonymously

The problem is if it can’t be repaired, and you need to replace item. the replacement of like kind is not there it barely covers a quarter of the cost to replace

11 months ago Edited January 22, 2026

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Verified Customer

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John Mills

Fast, professional response to most service/repair needs. Would highly recommend this company.

11 months ago

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Birminghamboy

I have used Choice for about 10 years for my rentals and primary residence . I highly recommend.

11 months ago

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Edward

I really like that.I got a response right away and everything gets taken care of

11 months ago

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Verified Customer

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Kerry

Way too long to have someone look at my appliance. Did not give me anywhere close for enough to buy a new appliance. It has been over five weeks, and I still don't have a check. Very poor follow up.

11 months ago

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Deborah

I cant believe that the only heating company is 3 hrs away and cat get here until the 20 and I have no heat and it's in the 30s

11 months ago

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Gary Wagnon

I am impressed by the service and fast response to my warranty needs. First class effort from CHW!

11 months ago

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Richard

Response time, quality of work and professionalism of technicians as well as good customer service.

11 months ago

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DELIA VAZQUEZ

Service cost is too high Not always have a fast answer Service, most of the time are not complete Poor information about why they deny service Some time you ended paying for repairs that is covered in the contract

11 months ago

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Verified Customer

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Doug

I have used Choice Home Warranty once and they were quick to dispatch a repair man for my A/C repair

2 weeks ago

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Mohammad

never answer phone or call back, stay away

1 month ago

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Shyrl

Not a very pleasant company to work with

1 month ago

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Willie

I saw the commercial and decided to join .

1 month ago

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Shanda

Joke. They do not come repair things in a timely manner.

1 month ago

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Jennifer

They don't repair items they day are covered.

1 month ago

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Tommy

Pathetic company doesn't cover plumbing issues.

1 month ago

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Jayati

Horrible company, they don’t even show after taking money

1 month ago

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Verified Customer

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Vance

Choice Home Warranty has provided me with knowledgeable service personnel every time I needed a home repair in a timely manner.

1 month ago

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Verified Customer

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Sherry

Their response time is on point both in creating the claim and assigning the work order in a timely manner.

2 months ago

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Verified Customer

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Patricia

I was serviced as requested. Agents scheduled appointments in a timely manner. Services performed. No issues with service techs.

2 months ago

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Christina

I can't afford not to have a warranty company and they had cheaper rates and seemingly better practices than most. That has stayed mostly true throughout my contract.

2 months ago

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Verified Customer

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Sandra

I have not used the warranty very much. I did use it for my dryer and he could not do anything for me.

2 months ago

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Verified Customer

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Ron

tech was friendly, thorough and gave some good advise on working with our nest thermostats up and running!

2 months ago

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Verified Customer

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Gardner

I have had mostly good luck with Choice Home Warranty. Based upon this experience I will likely renew when my present contract expires in 2027!

2 months ago

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Jim Franklin

When I signed up with Choice, I had an existing A/C issue; the salesperson said - NO problem. Within 3 or 4 hours after you've registered, we will get someone right out to take care of the issue. Filed a claim this morning (day after registration) and was declined - oh - you can't file a claim until 30 days after your sign up. Total bull. ZERO points, my opinion.

6 months ago

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Stephanie Wilson

Paid in advance for a year policy. $956. Put in plumbing claim. They sent an unlicensed plumber to my home. (They later admitted to this) I tried the remaining 9 months of my policy and was told my refund would be $1. So, if you pay monthly, you don’t lose $700. Moral of the story. Just don’t and if you do, do not pay a year in advance. This is shortened version.

6 months ago

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Angela Lewin

This company is the worst. Please don’t send them a dime. They will take your money and not help you one bit when something breaks. They will say it broke because of something you did or it was a preexisting issue or anything to not pay. And if you do happen to get lucky and get some money when something, it will be less than half the amount you need to replace what broke. Please don’t sign up with Choice.

6 months ago

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Marguerite J. Campbell

Choice Home really came through for me. The technician they sent was on time, very knowledgeable, quick, and saved me over $4,000.

6 months ago

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Aundrea Gilley

I signed up for a plan today, it was quick and easy. The person I spoke to, was very professional and polite and took really good care of me. Thanks

7 months ago

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Fematti

Received email when Technician is coming to my home to service my Air, he rescheduled to come out on another day. Technician finally came out, removed part from my Air Condition, gave him $75.00 Service Fee. I was told that he would come back out with part to repair air conditioner. He did not show up after re-scheduling two different times and kept my Service fee. HORRIBLE CUSTOMER SERVICE!!!!

8 months ago

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martusia_t@yahoo.com

Great company. Excellent customer service. They communicate well and we always know what is kmgoing on with our claim. I highly recommend them!

8 months ago

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Danny Ardito

It was an easy set up. I was done in few minutes. I called, told them what I wanted, a little up sale and , I was done! Thank you.

8 months ago

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Verified Customer

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Krishna

I had a frustrating experience with my HVAC repair. Choice approved a vendor, but I found concerning reviews about them being untrustworthy. Despite my concerns, they insisted on using their vendor. When I tried to provide my own, they backtracked on their support. Overall, the lack of transparency and poor communication left me very disappointed.

8 months ago

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Tommie Fox

Customer service they are all right, but the people you sent out. I don’t know if they want to fix the thing I don’t know what’s going on with them.

1 year ago

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Patrick And Karen Barrett

Professional, friendly and knowledgeable.... Now I will know where to start if the dishwasher acts up again! Thanks!!

1 year ago

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Brenda Sterling

The parts of the washing machine are to slow in getting here. It has been 2 1/2 weeks without hearing a word about coming to finish my washing machine.

1 year ago

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Verified Customer

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Jan Paul Miller

Quck response. Explained needed repair and sought authorization quickly. Work completed in a workmanlike-fashion.

1 year ago

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Thomas Milne

When our oven needed repair it was done very quickly and solved our problem. The only disappointment is the payment increased 20% the next month.

1 year ago

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Mary

They said the oven was covered, but denied the hinges. Plus, when you ask them to stop calling, emailing, and texting, they don’t! They harass us constantly!!! One of their “customer service people” yelled at my husband! Unbelievable!!! Never ever give them one dime!!!!

1 year ago

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Verified Customer

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Anonymously

I had a frustrating experience with customer support when my AC broke. The lack of communication left me suffering in the heat for over a week. I'm still waiting on a pending claim, and I hope they improve their service soon. Overall, it has been a disappointing situation.

1 year ago

Choice Home Warranty Reviews