Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

star star star star star_border

Kathy Brayton Vero Beach, FL

I haven't used the company yet because I just finished the sales, discussion and payment portion of the contract. Three companies were vying for my business, and they all are equally persistent with almost identical ratings. It took all day for me to decide, compare and read the fine print because each of the three companies called and called and called. I then went to the reviews of the 3 different companies, and could have tossed a coin because the top two on my list had an equal number of negative reviews with a very high positive rating. I went with Choice Home Warranty because their (very persistent) sales person took the time to send the contract fine print for his company as well as his competition. Yes, I do read the fine print! I will say that although I went with Choice, they almost lost my business because they criticized their competition while their competition never criticized them. It may be a petty reason for losing business, but openly criticizing your competition and telling me "to be honest with you" just turns me off.

3 years ago

star star star star star

Nicole Garcia League City, TX

Justin M was exceptionally helpful, professional, and extremely kind. Justin explained the policy to me along with encouraging me to obtain the three-year policy that also comes with six months free as opposed to a one year policy. This will save us a tremendous amount of money. I am extremely grateful to Justin for all of his assistance and guidance. He was amazing to work with!

3 years ago

star star star star star

JJ Jenkins Eagle Mountain, UT

This company is very responsive when you need them to make a claim. Their price is a great value for your money. They have prompt and friendly customer service. We had a heating and air conditioning problem. They sent someone out within two days to check the system. First they cleaned it and then it worked. That saved us a lot of unnecessary repair costs because nothing was broken. This was a rental and all the way across the country from where we live. It gives us lots of peace and mind as customers and landlords, to know that we can count on them to fix problems quickly at a fair price.

4 years ago

star star_border star_border star_border star_border

Douglas Daniels

Filed my first claim for my A/C. The a/c was only 3 years old and had a recent inspection. Despite having all the documentation, they denied my claim. Calling customer service will only get you a call center in another country and they are hard to understand with a prewritten transcript of what they can say. Horrible service. Terrible company.

4 months ago

star star_border star_border star_border star_border

Steven

DO NOT.... I REPEAT... DO NOT GO WITH CHOICE HOME WARRANTY!!! THEY LOOK FOR WAYS TO DENY CLAIMS, EVEN IF WHAT IS SUBMITTED IS COVERED VERBATIM IN THE POLICY COVERAGE!!! THEY REPEATEDLY REFUSED TO WORK WITH CLIENT TO ACCEPT PART OF THE CLAIM COVERED UNDER THE POLICY!!! SO DISAPPOINTING.

4 months ago

star star_border star_border star_border star_border

Robert Rester

They have totally screwed me and cost me money I don't have and made me sick living without power and sleeping in a recliner in triple degree heat,I'm a67 year old vet living on social security,that's why I had a warranty,and they advertise to help Vets👎🤬

5 months ago

star star_border star_border star_border star_border

Kathy Greene

Worst home warranty company in America. Does not uphold contract and lied about what the technician said about hvac unit! Technician was willing to have a conference call to uphold his diagnosis and was refused.. He did not say any of the things that caused them to deny the claim. DO NOT TRUST THIS COMPANY!

5 months ago

star star_border star_border star_border star_border

D G

Absolutely terrible!!! Your refused for everything and then they want to send you to a case worker?! Weeks go by and you finally get someone to come out only to be told that’s not covered?! It was said due to an electrical surge?! Like how you figure that?! We had no power outages at all?! Ridiculous! Scammers!!! Do not waste your money

5 months ago

star star_border star_border star_border star_border

art

terrible what a rip off.would NOT pay for a/c system labor at all.then tried driving down prices to make you accept.i'm in my 70's and they let us sit in the heat.please please don't NOT do business with them and tell everyone you know.

5 months ago Edited August 18, 2025

check_circle

Verified Customer

star star star star star

Wendell

Made it easy to set up repair. When problem, Choice followed up to insure repair was done .

8 months ago

check_circle

Verified Customer

star star star star star_border

James

Great customer service for setting up a service call. It took too long to get the air conditioner repaired.

8 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Richard

They had Sears come uot and look at my a/c because water overflowed the pan and damaged the ceiling he took pictures and never heard back from them water was still left in pan so I payed my service call for nothing

8 months ago

check_circle

Verified Customer

star star star star star

Gil

The work was done in a very short time and and it is just like a brand new unit.

8 months ago

check_circle

Verified Customer

star star star star star_border

Raymond Laliberte

They cover some things but not others, but they did cover my recent toilet problems and fixed them professionally.

8 months ago

check_circle

Verified Customer

star star star star star

Randy Panizzi

Ease of access to services needed around the house Immediate response time with claims

8 months ago

check_circle

Verified Customer

star star star star star

Crystal Landers

Great service fast! I filed a claim and the next day had my service call and my washer was fixed.

8 months ago

check_circle

Verified Customer

star star star star star

Mike Spear

Everything went guick and easy. The HVAC Company was on time and very professional.

9 months ago

check_circle

Verified Customer

star star star star star

Octavia Thomas

It was simple, fast and easy. No hassel from the company about the claim I filed

9 months ago

check_circle

Verified Customer

star star star star star

William Kelley

What I like is the immediate response I have gotten each time I have filed a claim.

9 months ago

check_circle

Verified Customer

star star star star star

Marcus Tillman

In having amultiple home warranties for over 20 years, Choice has been the very best.

9 months ago

check_circle

Verified Customer

star star star star star

Vanessa Copeland

The technician was on time he did his job quickly and cleaned up and then I appreciate it

9 months ago

check_circle

Verified Customer

star star star star star

Paul

Prompt response and scheduling. My first time using the warranty and was very satisfied.

9 months ago

check_circle

Verified Customer

star star star star star

Darlene

I love this insurance company. They are so good at getting my claims done quickly and on top

9 months ago

check_circle

Verified Customer

star star star star star

Wilma

The technicians came in a timely manner, they were very trustworthy and knew their jobs

9 months ago

check_circle

Verified Customer

star star star star star

Eddie

Great service and awesome work!!They took care of my problem in a timely manner!!

9 months ago

check_circle

Verified Customer

star star star star_border star_border

Shannah George

It took two months to finally get the problem resolved with my water heater. Grateful that it’s finally done, but shouldn’t have taken that long.

10 months ago

check_circle

Verified Customer

star star star star star_border

Satisfied

Excellent coverage on all appliances, a/c and heating system for a reasonable amount covering parts and labor.

10 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Richard Moore

The company Service Pro was telling how they can’t fix my problem! It’s a new refrigerator little over two years!! My opinion is they don’t want to deal with the problem!!!

10 months ago

check_circle

Verified Customer

star star star star star

Segis Estrada

Great Service Warranty! Fast response and good Appliance Technicians with Excellent Experience!

10 months ago

check_circle

Verified Customer

star star star star star

Jesus Kahwati

Excelent service I liked when I called for the problem they fixed fats thank you

10 months ago

check_circle

Verified Customer

star star star star star

Leslie Ewald

I liked that the tech was able to come so quickly. He fixed our problem very nicely.

10 months ago

check_circle

Verified Customer

star star star star star

Freida SMITH

The service technician came. He was professional and solved the problem very quickly.

10 months ago

check_circle

Verified Customer

star star star star star

Rubi

Plumber was respectful of my time, he was done with the job in time for me to get back to work.

10 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Shuna Li

They did nothing and asked me resubmit the new request , day before I want to reschedule the appointment and didn’t work, before the coming I tried to cancel the service and didn’t work.

10 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jason

The absolute worst company for service. It took 6 months to fix my washing machine. The company assigned an incompetent service provider and resisted changing to a new provider.

10 months ago

check_circle

Verified Customer

star star star star star

Patricia

Made a claim for a plumber and he was here the next day. That is what I call service.

10 months ago

check_circle

Verified Customer

star star star star star

Conley Hobbie

Great company uuu yuy yyu iii ooo bbb vv. C c vvb hgg uuijjj hhh SaaS hffd juiy trrf bmmkj bbggg

10 months ago

check_circle

Verified Customer

star star star star star

Vivek

Service person was on time and professional. Issue with dryer was resolved successfully.

10 months ago

check_circle

Verified Customer

star star star star star

Pat

Been a customer for almost year. Took care of washing machine problem promptly with no hassle.

10 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Alonzo

the company you assigned to my claim (BODEWELL APPLIANCE IN NEW ORLEANS0) failed to contact me after waiting 3 weeks for parts then when parts arrived they assigned date and time for repairs no one showed up and NO callback

10 months ago

check_circle

Verified Customer

star star star star star

Jerson Romero

The first order repair defected in our house and service responded very fast to take care issue.

10 months ago Edited March 19, 2025

check_circle

Verified Customer

star star star star star_border

Derek

The only complaint i have is that the majority of the time it takes several days to find a technician.

10 months ago

check_circle

Verified Customer

star star star star_border star_border

Suzanne

I put request to have ice maker fixed on refrigerator and paid for service call. Got approval for work to be done and no one ever came back to fix.

10 months ago

check_circle

Verified Customer

star star star star star

Shirley

Quick response to resolve my clogged drainage problem . Technician was thorough and efficient .

10 months ago

check_circle

Verified Customer

star star star star star

Lynn

Came quickly and job was done. Worker was very friendly and knew what he was doing

10 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

R2

I experienced what I think is unethical behavior and continuous attempts not to pay real covered claims. It is aggravating to interact with the reviewers, for me, really bad experience.

10 months ago

check_circle

Verified Customer

star star star star star

Mack and Harvey Mann

They do a good job but I will be discontinuing them because of their 18% increase in charges!

10 months ago

check_circle

Verified Customer

star star star star star

Antoinette Donadio

Thank you guys u made my life a lot less stressful! I recommended my daughter to u aldo

10 months ago

check_circle

Verified Customer

star star star star star

Asnake Asefa

Not responding back telephone calls quickly Good choice of maintenance service

11 months ago

check_circle

Verified Customer

star star star star star

Christopher

It took 3 visits but choice held strong and covered the clogged sink to its completion, thank you!

11 months ago

Choice Home Warranty Reviews