Choice Home Warranty: Read 52,564 User Reviews From Real Homeowners

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Verified Customer

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Kathy

The company seems great so far. I haven’t had any issues with their responsiveness. Every time I’ve called, it’s been wonderful.

6 years ago

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Anonymous

Very courteous and did very good work. I am wondering why they charge me eighty five dollars for a service call when some people get sixty five.

6 years ago

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Donetta

Two months ago my water hearer went out and it took a week for choice home warranty to get me hot water in my house but I still had to pay four hundred dollars plus the sixty dollars for the service call. Two years ago my AC went out and they had told me the year prior that they would repair it if they could replace it but then they would not replace it. They said it was too old. So I was without AC in Las Vegas in a hundred and fifteen degree weather for a week until I went out and found my own air conditioning company. I would not recommend choice to anyone.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Sep. 17th, 2020

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Leonard Parrish

Misleading advertising. Their ads say one thing, but when you turn in a claim, they point to fine print in contract that is not what their ad says they will do. They will replace appliance if it breaks down, but, not with the level of quality and with features that your system had. And then they offer you a wholesale price as settlement. Who has access to wholesale pricing on purchases? Not the consumer! I consider the warranty a joke and wish I had never bought it.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 17th, 2020

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Verified Customer

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Jeff Wynn

I hae made 3 claims this year and all went well. All I paid was the co pay. All contractors were professional and courtiuos.

6 years ago

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Jayesh Montgomery, AL

It took me forever to get the service we needed to get our air conditioning checked and replaced. We had no air for 2 to three week while we were struggling to get reply from the choice. We had a very hard time.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 10th, 2020

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Alicia Alquizalas North Las Vegas, NV

Customer service is horrible. I needed my ac system fixed and I called the company several times but heard no reply. I was so desperate I even tried emailing them in an attempt to reach contact. My son emailed them as well in order to see their availability. No one ever replied, no one reached out via phone call or email. I ended up having to pay out of pocket in full price because I was frustrated and desperate to just get ac in this summer heat

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
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Sep. 10th, 2020

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Verified Customer

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Tito

I had a great experience with the service. They quickly set up a repairman who arrived early and fixed my washer efficiently. Additionally, when my ice maker broke, they promptly replaced the part. I'm really happy with how everything was handled!

6 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverag.

Sep. 2nd, 2020

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Verified Customer

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Maria Mesa, AZ

When I call them, I am answered right away and they give me an appointment right away and they get the job one. They are trustworthy.

6 years ago

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Mary Monroe, NC

I like the service, so far it is good. I’ve been with them for a couple of years. They get in touch with me as soon as possible.

6 years ago

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Anastacia Garcia-Johnson Phoenix, AZ

I have always been able to get in contact with someone in a timely manner. They have been very helpful and professional each time.

6 years ago

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Jane Clement Baton Rouge, LA

Placed 2 service claims since we started the home warranty on July 1st and both we satisfied by professional service companies and very timely.

6 years ago

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Leonard M. Blake Grandview, TX

A little slow with scheduling, but when they arrive, they get it fixed and save you $$$. Need to add my Deep Freezer to my plan.

6 years ago

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Verified Customer

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Anonymous Mount Prospect, IL

No emergency services. You have to wait minimum 2 days if not more for any repairs. Service tech has to wait for approval to repair on site before they fix the issue (choice warranty will not take the techs word)

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 2nd, 2020

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Verified Customer

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Richard Hyman Lady Lake, FL

4 day response on airconditioing, no confirmation of mutually agreed upon repair date, listed repair time at 11 to 3, actual vendor was 5 to 7, and said Choice tells everyone 11 to 3, after complaining, offered to waive $65 deductible, Vendir never informed, so had to pay, complained about that, and was told that the best they could do was to credit it on a future repair, that may never happen, when asked to talk to a supervisors boss, they said there was not anybody other than Alex, and he called me back with the same solution

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Sep. 2nd, 2020

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Verified Customer

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Valerie Las Vegas, NV

They don't replace' kaput appliances. They gave me half the cost and I have to buy a new one. Then I have to pay delivery, installation and pay to haul away the old one. Not happy.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Sep. 2nd, 2020

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Verified Customer

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Carl Simpsonville, SC

Choice home meets my need. They are very prompt to get back to me and schedule the repair. My ac broke and they replaced the compressor.

6 years ago

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Rhonda New Orleans, LA

It was very on time and very good when the came out. They have been able to fix everything that I need. I liked that they cleaned up behind them.

6 years ago

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Verified Customer

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Rebecca Philadelphia, PA

Sometimes they could not fix what I needed and I have to get someone outside of choice but they when they do come out they do good work.

6 years ago

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Yogesh Humble, TX

I have had couple of things like the AC and a couple of other things break and I have been satisfied with the service, it has been really good.

6 years ago

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Verified Customer

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Ming Sealy, TX

The purpose is pretty convenient. You can log into you account to check the status. They get someone out as fast as the possible to fix things.

6 years ago

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Samuel Las Vegas, NV

It usually takes about 72 hours to get service. Last time I needed the warranty, my oven went down and it could not be repaired. It cost me $1800 to replace and they gave me $700, which is not even 50%.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations to review.

Aug. 27th, 2020

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Verified Customer

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Tracy Snellville, GA

Keep up the good work. I needed a new dishwasher and they provided me with the expenses for theat. They have good customer service that are the job.

6 years ago

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Verified Customer

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James Pasadena, TX

Last week I called them in the morning and they were out the same day to fix my problem. They fixed everything so I am very satisfied with them.

6 years ago

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Leah Las Vegas, NV

I chose them because of the cost. The guy that came out to fix my ice maker did it in less than a half an hour. They gave me three weeks to get an appointment.

6 years ago

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Verified Customer

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Firouzeh Boyds, MD

It's been several years that I have been with this company though last month they did not get back to me on time when my AC was not working and I could not handle it so I had to pay someone else to come and get it fixed.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 27th, 2020

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Verified Customer

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Barbara San Tan Valley, AZ

My toilet broke and they fixed it. The guy that came out was awesome. He was very professional and sweet. He did a very good job.

6 years ago

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Gman Brandywine, MD

No wait time and speedy responses with Choice. They are very efficient. My garbage disposal went out and I got that replaced with no issues.

6 years ago

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Pramod High Point, NC

Good quality service for the best price. Every time I call them, they provide with the best customer service. They’re great.

6 years ago

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Verified Customer

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Charles Beaumont, TX

Choice Home Warranty is a very friendly company. If people come to your home, they are professional. No mess. All my problems are resolved.

6 years ago

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Verified Customer

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Russell Eads, TN

Usually Choice Home warranty is pretty good but I was dismayed when my dishwasher was not covered. They have good customer service and they fixed my air-con.

6 years ago

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Dusty

Choice has always responded to my calls for assistance. My problem is that like all large companies, the system is a little cumbersome. However the service is great.

6 years ago

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Verified Customer

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Rebecca

Fast service no questions & my service was approved. Also when the same issue started up 2 weeks later, the service call was $0

6 years ago

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Daniel R

Horrible 1st time experience. A locksmith was to be sent out and apparently the lock zdx mith had questions about the contract and reached out to CHW but they never answered the Locksmith so I called the Locksmith and they asked me to contact CHW and ask them to call them, but that they never confirmed my service and I nearly lost a whole day of just waiting around to get results.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 28th, 2020

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Verified Customer

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Gina

I called you it was very hard to get through to you. Then I wanted to know who would be coming out to my home. Couldn't tell me that either. Then the person who came out had a different take on the situation.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 28th, 2020

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Verified Customer

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Ken

They have always taken care of my problems as quickly as possible and the company's they send out and professional and courteous!

6 years ago

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Kimberly S Parker

They responded to my email very quickly and scheduled me an appointment for my service. I was also provided with the contractor information.

6 years ago

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Anna ortiz

Excellent service and quick service response. Their choices of repairmen so far has been great for me. Very happy with this company

6 years ago

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Tomas

Choice was one of the companies my realtor recommended. They send people out and do what they are supposed to do. I didn’t like the electrician they sent out.

6 years ago

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Verified Customer

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Karen

I recommend Choice. I had an excellent representative talk to me on the phone. When I used it for my AC, everything happened as promised.

6 years ago

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Linda

For the product available, they have a good price range and they gat back to you with 24 of putting in your complaint and they have good technicians.

6 years ago

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Rose

About a month ago we needed to use our warranty for a noise in the air conditioning. The company that they sent out was not very professional. They should look into other companies because they contractors they are using are not in Choice’s best interest.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jul. 16th, 2020

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Verified Customer

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Jason & Terri

Choice Home has done everything right. It has been very helpful. We’ve used it several times and other than the plumbers they send, we’ve been very happy.

6 years ago

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Regina

Jus yesterday, the washer quit working and I submitted a claim and they came out yesterday and ordered parts. It was very quick. They’re helpful.

6 years ago

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Robin

Offer the best value for my money. I have been very satisfied with the service and I have highly recommended to other family members and friends.

6 years ago

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Bernard

When I called about 2 items, the plumbing and the washer, 2 weeks ago, I had a repairman the next day. I was not too happy about the fact that what the plumber did wasn’t included after I paid my 65 dollars.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jul. 16th, 2020

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Verified Customer

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Paul

They come right out. The guy form commando did a great job on my air conditioner and on my dryer repair. The price for what they give me is a good deal.

6 years ago

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Dallas And Bridget

Stay away from Choice Home Warranty. I was under the impression that this was a good company. It has not been. I submitted a claim and they scheduled three appointments and it took the third or fourth for someone to actually come out. It took more than a month froe m to get assistance. They want to take your money but not cover what the contract says they will cover.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 16th, 2020

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Verified Customer

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David

It's been a good choice for use. It has good coverage. We have used it several time. It is easy to get a hold of them and make appointments.

6 years ago

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Mechell

Every time I have an incident, they send somebody out to take care of it. It gives me peace of mind that my appliances are covered.

6 years ago

Choice Home Warranty Reviews