Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Christopher Connelly

We bought Home Warranty after buying our first home. At first we were concerned about the price, but Home Warranty help take the bite of the surprises along the way... just as badly wired rooms and a defected water heater. Definitely worth the price and the customer service is great!!!

2 years ago

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Bridget Franklin Lansdowne, PA

I am lousy at remembering names, but the gentleman I talked to was great. He was patient, answered all my questions, he was professional, he was a truly excellent representative for your company.. Oh and the package he sold me was pretty good too.

2 years ago

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Shalene KJ Brostek Okeechobee, FL

Incredibly convenient! They scheduled an appointment, sent reminders and allowed rescheduling, and even gave a 30-minute arrival heads-up call. The technician quickly identified the issue with my leaking fridge and promptly resolved it.

2 years ago

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Carlton Erickson Austin, TX

I liked my Sales Manager, who was knowledgeable and helpful in answering questions promptly. This appears to be a top-notch company (with high ratings). I hope they will continue to not disappoint over the coming period of time that I need a home warranty company.

2 years ago

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Rajeshwar Kumar Plano, TX

I had not read the choice home. Warranty manual. I asked service for outside leaking faucet, choice home warranty assigned a plumbing company for that repair. When the service company came and determined that it needs to be replaced and needs CHW’s approval which was denied. I had to pay $45 to the plumbing company for just showing up. I think when I request service for out side leaking faucet, the request should have been denied. Few other times also I have faced the same situation.One the AC coil was leaking, other time microwave door hinge was broken, each time no service was provided and service call had to be paid. I don’t what more to saying

2 years ago

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Will Dutelly

Choice Home Warranty is the best out there providing services. I’ve been with them for years and years and never ever got disappointed. They are always there for you to help either online, the app or over the phone. I recommend Choice Home Warranty to everyone. You will not be disappointed……

2 years ago

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Gail Johnson Woodbridge, VA

I am very pleased with Choice Home Warranty Service and would recommend them to others! The claims that I have submitted have been hazzle free, and I must say that it has been a delight to be able to speak with a person instead of automative service when ever I call.

2 years ago

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Terri Borger Lake Saint Louis, MO

Noah did a great job explaining the program and all the items included. He talked to me about the VIP program, and I took advantage of it. There was no "hard sell" the program sells itself. I would definitely recommend Noah and Choice Home Warranty to my family and friends.

2 years ago

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Toney Grim Foley, AL

My Air conditioner at my house went out on Sunday night. I placed a claim on Monday morning at 7 a.m. I live in Southern Alabama on the gulf coast and the temperature was 80 degrees with 80% humidity and the technician did not come until 12 o'clock Tuesday afternoon. The temperature inside was 92 degrees before our AC was fixed. I would expect better from a home warranty company. There are service providers that will come 24 hours a day. AC/heat should not be out more than a few hours. I would expect a home warranty company to do business with high caliber service providers that provide emergency service around the clock for necessities like power, heat/AC, water. 30 hours is to long to be without necessities.

2 years ago

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Janet Krug Tucson, AZ

I liked the fact they would have sent a technician the next day to repair my water heater, I opted to wait until Monday as I had 2 appts that day. The techs were knowledgeable, replaced the heating elements in no time and had the water heater up and running,

2 years ago

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Steve Bowman New Castle, PA

Prompt contact by agent for Choice Home. Website clearly presented the coverages, cost and available optional coverages. Agent explained coverages and pricing. Pricing is more favorable than other highly regarded home warranty companies.

2 years ago

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Linda Hurder Franklin, MA

I just purchased the total plan and was very happy with the salesman. He was patient in letting me think of questions and had an answer for everything I asked. I am hoping not to use the service but if I need to I am pretty sure the technician will be as kind as Ishmael is

2 years ago

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John Howrey

Jamel was a fantastic advisor in my process of getting set up with choice home warranty. He was there for me when I needed information to understand my options and then when it came time to make the purchase he was incredibly responsive and we got it done quickly and easily.

2 years ago

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Gaetano Barone Trenton, NC

Excellent customer service whenever I have called. Everyone I have spoken with has been extremely helpful, courteous and professional. The two technicians that have come out to my house for my two different services have been courteous, professional and knowledgeable

2 years ago Edited December 8, 2023

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Darrell Johnson Allen, TX

The initial start with Choice Home Warranty was a rocky one. I was asked to contact customer due to more information being needed. While on the line with them, I was emailed my claim was denied. The representative on the line didn't even tell me that, she just worked her major and got me an appointment to have my cooktop fixed. I can't give a full 5-star due to the site doesn't have a place all the selection you need to explain issues. But the agent was superb and the technicians who finally fixed the cooktop were top notch even though it took over 2 weeks to get parts.. ;)

2 years ago

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Coleman Knox Tampa, FL

Electrical contractor arrived on time and was able to diagnose the problem. Unfortunately he was the wrong contractor to complete the job. I needed an Air conditioner repair man to fix the problem which has been scheduled. Good work and professional work.

2 years ago

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Taritia McGhee

The sign up process for the warranty was very easy and didn't take long at all. I was a previous customer so my information was already in the system. The thing that keeps me from giving 5 stars and that aggravated me to no end is the fact that I continuously got phone calls for about a week after I had signed up with Choice Home Warranty. I guess the system didn't recognize that I had indeed signed up and was a customer. THIS flaw in the system needs to be corrected Please and thank you.

2 years ago

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Nancy Stokes Dundalk, MD

Technician called me to ask if I would like an earlier appointment than previously scheduled. He called when he was on his way. Arrived at the exact appointment time, Brought all the supplies he needed and completed the repair quickly and neatly taking all trash along with him.

2 years ago

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David Haley San Diego, CA

I appreciated in the beginning the sales team was doing everything to give me the best deal but I did feel some misleading when I place my first claim. Questioning me like I was doing something wrong and then disconnecting the line. But dealing with Mr. David and Mrs. Harvey help resolve my issues and to move forward, thanks!

2 years ago

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Gerry Schlitz Rome, GA

2 years ago Edited September 15, 2023

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Zman Los Angeles, CA

Set up the initial claim, we stated the garbage disposer was leaking at the bottom and the undersink area had standing water. 3 days later we finally received a claim number. The assigned plumber couldn't come out for 9 days later. So, we could not use our sinks for 9 days. They finally came out yesterday at 4:15. When they checked out the problem, they confirmed we needed a new disposal. They went to get one and called and said we now needed a new claim #. Choice Home Warrenty was now closed. Didn't want to wait another 9 days, so we had to pay for the instillation, dosposal and service call. Got a new claim number this morning. Hopefully we will reimbursed for some of the cost we paid out.

2 years ago

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Laticia C Albuquerque, NM

The representative was thorough, engaging, informative, and very helpful! I have had a home warranty for several years with another company, and their representatives were not even close to what this representative is! Rob is absolutely an asset to your company! Thanks Rob!

2 years ago

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Ray Duffield Merritt Island, FL

Last week my dryer broke. I opened a ticket with CHW an within a couple days a repair technician came and diagnosed the problem. He wanted $170 from me to pay for the required part. This is over and above my copayment and the CHW reimbursement amount to the technician. He told me that the CHW maximum for the repair was $250. If you add the $170 from me, the $250 from CHW it comes to $420 to repair a 10 year old dryer. The heating element needed replacement but if it was repaired how much longer before the motor or some other expensive part would fail? My suggestion is for CHW to consider the circumstances and offer their customer a cash alternative when appropriate. In my situation, we both would have been winners if CHW offered me $100-$200 to get a new dryer which is exactly what I did anyway.

2 years ago

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mike camacho

They picked a good company to send out to do the repairs and they handled everything without even talking to anybody except for a voice on a computer on the phone. I didn't have to wait a long time to get a response, an e-mail telling me that a technician was gonna get in contact with me. And I learned that everything that was said about them before when it was recommended to me was true so far. So far I'm paying 100, that's it. They don't run you around or anything. They just took care of the issue that was covered and sent out a good technician that took care of everything.

2 years ago Edited September 13, 2023

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Yvonne Mays Mount Olive, IL

I disliked customer service. There was too much background noise. I don't know how the rep could here me. CHW sent Pro Appliance Medics to fix my washer. He was here but the washer still leaks water on the floor. They told CHW that I needed a plummer. That there was a line blocked. CHW opened a new claim and I will have to pay another service call. I am not happy about that.

2 years ago

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Mikey Faulds Coos Bay, OR

C 4 Plumbing did a very good job for me . Everything is working fine. They were very good workers & very thorough & pleasant. I'm just sorry I'm late getting back with my review, but I got ill a day after they were here. Nothing serious. I would recommend using the Company again. Myrtle Faulds (Mikey)

2 years ago

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Mike Clarke Las Vegas, NV

Choice was there for me when we had an A/C unit go down. They were patient while we tried to get in contact with the tenant who complained and would not answer our calls. When we finally did get a hold of the person they said they had fixed the problem. Not sure if I will get charged a service call or not but at least Choice was there.

2 years ago

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Lee

I was very pleased with the service. We know that sometimes things will take a little longer because of what needs to be done. That said, we had to be somewhat uncomfortable with 110 degree weather, but know it couldn’t be helped. Thank you for getting it done as quickly as was possible.

2 years ago

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Maya Balandina

I have very good experience with Choice Home Warranty. The staff is working very well. When I put claim, the reaction is asap. Scheduled appointments emailed immediately after assigned company. So far, they do excellent job. Thank you.

2 years ago

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Tammt Wheeler Henrico, VA

I was fortunate to have been provided coverage with my new house. Within a few months, the spring on the garage door broke and Choice worked with us to have it repaired. The whole process was extremely easy and we are more than satisfied with both the outstanding customer service and the professional provided by Choice.

2 years ago

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Gerry Wildner

As always. If you have an insurance you question yourself about it and if you need it. We have it now for at least 3 years. Very happy with the Warenty. All issues we had were fixed. Not of course the same day but one or two days after. I just extended for another 3 years. Can only recommend it.

2 years ago

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Lisasrealm2003

Some things are claimed and appointments made for repairs quickly and its repaired or replacement funds given within 30 days toward replacement. Others No. Found out every 30 days you have resubmit as new claim if no company wants to do the repair. Also if parts are ordered and I do not follow up on status of repair. No action is taken from Warranty and you have to start from scratch. And submit 'new' claim and pay another fee as you are starting from scratch. Overall I like having this warranty just very frustrating that many of these issues are not explained. Also no type of update if you go to the website to look at your claims. So unless you call and check with them it sits there. And there is no comments that it has been canceled and you need to submit new claim. So average stars for average service 'Manager' rep told me it was in the paperwork they sent me. And he would send again. Which he didn't. Good customer service would take the time to read and explain to me the actions I need to take to ensure my claims are taken seriously from this company.

2 years ago Edited October 18, 2023

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randy rogers Tucson, AZ

Both of the associates I talked with courteous and clear. The gentleman who actually put together my package was very knowledgeable about the policy and explained it very well. The only negative was a lengthy spiel about locking in a great by paying up front for a six year commitment. Come on, who would ever consider that?

2 years ago

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Belinda Danielson Oceanside, CA

First time, first year customer; Liked: ease of filing claims, on-line responsiveness, garbage disposal claim #3 handled start to finish within 5 days, one call approval to the tech on-site within a few minutes. Didn't like: Claim #2 dishwasher, technician doing work was great, but wrong part was sent to him delaying repair by weeks and necessitating 3 visits. Claim #1 pool heater: apparently pool companies dealing with this warranty co, don't get paid enough/don't want to travel to north co. San Diego, so it took months to get this repair. 1st assigned tech bailed our assigned appt. as his other no. county job cancelled, he didn't want to travel an hour and he said he could not easily communicate with warranty company except on line which was not adequate for him. Weeks later I found, and was going to use my own designated tech (which Choice told me was allowed once per year), and that one could also not navigate the Choice on line system, so he cancelled on me. Third tech was good, driving over an hour, but had to wait weeks for Choice to get him the part which I apparently could have gotten via Amazon/other within days. It's hard to believe there is a lack of pool companies in San Diego county. but maybe there are few willing to accept Choice Warranty business. I have been told some techs will not accept water heater work as reimbursement to them is too little or some plumbing repairs as customers can't wait for Choice approval/parts system in an urgent/emergency situation.

2 years ago

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Dennis Harbin Texarkana, TX

Our air conditioner stopped working in the middle of a triple digit temperature day. I immediately filed a claim and got a response with a claim number within a few minutes. Early the next morning the service techs arrived and had the problem fixed in less than an hour. Really appreciate the quick service!!

2 years ago

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Dora Paz Baltimore, MD

Very easy to process an claim so far I am happy with the service. It is a huge relieve that when a appliance stop working I can easily fix the problem very quickly. I can call or go online to process a claim. Normally I do it online and no one is calling me back for more information it just go straight to schedule the service repair.

2 years ago

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Bonnie Huntington Beach, CA

I appreciated that Nic, the service tech, checked with me to move my appointment a week earlier because he had an opening. He was in communication with me all day about his expected arrival. I’m very satisfied with this first experience with Choice.

2 years ago

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Kendra Mock Houston, TX

The annual cost is fairly reasonable, and it is pretty easy to submit a claim. However, the vendor network is slow to pick up claims and there is no way to specify an emergency situation. If you're lucky enough that a vendor will handle all the replacement work, then it tends to be a good deal--as long as you don't need the work done quickly. The estimates for what something should cost to replace are too low (example, they gave me less than $400 to replace a wall oven, and the minimum cost for a wall oven is close to $1000). There's also no way to choose a specific vendor if you've worked with them before, you're subject to whoever picks up the claim. The portal that their vendors use to pick up the claims is finnicky, and if you have any issues with the vendor there's no real recourse except to get your claim reassigned. That doesn't help if you're unable to use a major appliance (such as my water heater, which I'm currently STILL waiting on a replacement, even though it has been two weeks). Also, there is no way to get reimbursed if you have to take on work yourself due to failures in their vendor network. For example, my AC broke (in south Texas, in the middle of the worst heat wave in decades). A vendor would not pick up my claim, so I had to call one directly who worked with Choice Home Warranty (he'd picked up claims before, but for some reason, this claim wasn't showing up in his portal for him to pick up). So, I had to pay him directly or wait 2-3 days for a technician to even show up if I used the warranty company.

2 years ago

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Shirley Houston, TX

Choice Warranty has been a life saver for me. Thru the several years that I have experienced them, they have provided me with excellent service companies. Service companies that are professional, timely and courteous. I would recommend Choice Warranty to family and friends

2 years ago

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Mohan Hebbar Odessa, FL

Choice Home Warranty is the best assurance to have when something goes wrong with an appliance or a system in your home. The claim process is easy and their contractors are prompt and competent. I have been with CHW for 2 years and my experience with them is A+.

2 years ago Edited January 1, 2024

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William Rossini Woodway, TX

What I disliked is talking to an agent that can hardly speak English, and him telling me that the service people you have work 7 days a week. My A/C broke down on Friday they did a claim right away and told me I have to wait for a service company to pick it up. And that this could take 4 hours and if I didn't hear in 4 hours it would be 24-48 hours. It was 107 on Fri, 106 on Sat and 105 on Sun I called Sunday and they told me they were still waiting. I told the agent I'm willing to bet it will be Monday because no service person is coming out on a weekend since you don't pay overtime. And Lord behold I get an email Sunday night telling me they will be at my house from 3-8 PM. on Monday. Also I received an email with a survey asking if I would recommend Air Tex. at 5;45 this morning I checked my email at 6;15 gave him a 10 and it said survey has expired what gives.

2 years ago

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Sherry Martin Oklahoma City, OK

The policy was rather expensive;,however; truly worth the price. I had a leaky condensation pipe replaced, an appliance check, and now my A/C is not cooling properly. Their service is amazing and I cannot wait until the parts arrive for the A/C.

2 years ago

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jack silver

i have used Choice several times and have been impressed on how responsive they are. I probably could not reach out to service people on my own and get them to be as responsive in coming out and attending to the problem at hand.

2 years ago

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ERHAN Houston, TX

Professional and friendly. I have just signed up. I hope I will have better experience than my current Home Warranty Co ( I have been with them 20+ years) they have progressively got worse specially after they got bought out by other company.

2 years ago Edited August 29, 2023

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Rebecca Holman

James was great! I already have a home warranty with Choice Home warranty, and James gave me the same deal I had in 2021. James' customer service was professional, and easy to understand pricing and what the home warranty covered. Thanks again!

2 years ago

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Randy Brown

I entered in my issue with my A/C unit at 10:30 am and it took until after 2:45pm before I got a response saying someone was coming out to my home. My contract says 4 hours for GA and this was almost within that window so this was satisfactory however I called a customer service rep and spoke to her about the timeliness of the response and was told you are not an emergency service and you had 24 hours to response with a contractor. I told your rep that my A/C was broke and we were under a heat warning advisory here in GA with a feels like temps over 100 degrees and that a 24 hour response was unacceptable. Unfortuantly the way your system works it appears you may use a message board and wait for contractors to respond. This definately delays service times. I was very fortunat to get a response within 4 hours and 15 minutes but the contractor said he could not be at the house until 2 days later. I took the appointment and was very lucky in that the contactor AAA heating and supply was in the area working and responded that same afternoon. The rep was friendly, knowledgable and did get the unit running as it was just a bad capacitor and then he left. Unforntuantly the unit was still not right as it took over 7 hours to cool the house just 5 degrees. I wish the contractor had done a system check before leaving. Therefore the next day I called my normal HVAC company and had them order me a new unit to be installed this Tuesday. So Choice Home Warranty did get a temp fix to at least get my air running again when I was really looking for a longer better fix. The system seemed to be running inefficiently and I made the decision at that time to just replace the unit instead of continuing to work with an inefficient unit that stll needed some sort of repair. AAA may have gotten this unit to be saved but they did not take the time to look further. Bottom line is this summer is an exceptionally hot summer I am not taking any chances with my family's health and well being.

2 years ago

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Bre78148 Schertz, TX

Kyle was so helpful and explained all aspects of the policy. Did not act differently when we could not pay in advance and got us a great monthly price and the service fee is manageable too! Choice covers far more than we had imagined. With a number and a name of whom we can call, we feel calmer already.

2 years ago

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Mary Beth Kansas City, MO

On my side everything was efficient and timely but the vendor process for authorization was frustrating for the vendor. They were pleasant as was the customer service rep but she was asking them to resubmit for authorization. Every time they did that through the vendor portal it said the authorization had already been submitted. They waited 2 hours trying to get authorization before I called in to help if I could from my side.

2 years ago

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John H Indianapolis, IN

The three problems I have submitted a claim for were fixed in a relatively short time. The technicians were congenial and didn’t waste time with unnecessary interaction. Unfortunately, generic parts were used to fix the problems, rather than replace the faulty parts with similar quality parts. This was most apparent when the quiet quality malfunctioning garbage disposal was replaced with a noisy Ace Hardware brand disposal. After using the disposal it became apparent that the unit’s flange had been improperly installed. Overall, CHW appears responsive when a claim is submitted. The quality of the replacement parts could be improved.

2 years ago

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Otis Talley

Choice will contact a repairman to fix my issue which saves me the time of searching for one. However, my ceiling fan repair was rejected and a Case Manager was assigned to my request. He called me once; have not heard from him in almost a month.

2 years ago

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