Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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stephen williams Sun City West, AZ

Tech was out within 24 hours. He was very experienced. Explained the problem and the solution very well.

2 years ago

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Brian Goodhart Cincinnati, OH

It took 3 days to get a guy to repair furnace but once here worked deligently with contractor and paid timely - thank you

2 years ago

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Michelle Walker-McCall Poughkeepsie, NY

Excellent Customer Service and response time for a technician is usually within 2 or 3 days if not sooner.

2 years ago

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Verified Customer

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Lisa Pruitt Mesa, AZ

The phone system is very good. The people that come are great and get the job done. So easy! I really like Choice.

2 years ago Edited January 10, 2024

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Joseph m Lewis Hampton, VA

the tech provide good service and when he made the completion date he came to make the repairs on that day.

2 years ago

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Jingjuan Oxford, MI

While we were on vacation we called in to have them fix the garage and they weren't able to do anything for a few days. We are still waiting for it to be completely resolved.

2 years ago

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Julie Aaron Gainesville, GA

My stove wasn't working properly. they sent a tech, he checked-said could be 1 or 2 things. Choice said they would send me gift cards 338.00 to replace my stove. It's a Jenn Air, not happening. When I tried to find out the part needed, neither they or the service tech would tell me what part was needed. A little shady to me.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 2nd, 2022

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Verified Customer

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Donna Munch El Paso, TX

It was easy to file a claim, and the supplier was also easy to notify and schedule a timely appointment.

2 years ago

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Ruby V. Tillotson Houston, TX

Choice schedules the service for the next business day when possible. Choice's vendors are excellent.

2 years ago

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Barbara Fritts De Soto, IL

I am a Realtor and I always recommend Choice Home Warranty. I will never recommend you again! I was out my $65.00 plus $150.00 plus $400.00???? No help from you on anything. Your contractor tore up my kitchen floor and had the nerve to send me a $400.00 bill!!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 27th, 2022

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Christine Bell Athens, AL

Because they don't do what they say the tech.that they send to do job are not very knowledgeable they charge you more than the service fee I have had nothing but problems with them every since I have been with them I am canceling my warranty plan with them today's

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 27th, 2022

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Verified Customer

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Mary bondra Columbus, OH

With my current claim, I am questioning their business dealings with their contractors and the hoops they make them jump through ... contact me again when work is completed if I'm not frozen.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 27th, 2022

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Verified Customer

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Brandon Goodwyn Atlanta, GA

They have been very helpful! They also send lots of notifications so that you know where you are in the process.

2 years ago

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Pickgrinder Henderson, NV

Watch out! CHW "replacement policy" does not replace appliance at retail value. They offer a Lowe's gift card or check for a value at cost, not retail. In addition, there is a 30 day wait time for the check. For homeowners with an AC/Heating unit on their roof, CHW does not cover that unless you add-on roof coverage.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 26th, 2022

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TJ Randleman, NC

Because they never pay for repairs & use a horrible web interface that is difficult to use. 3 problems since we bought our house & all three times they tried to use lame excuses to not pay. Finally contacted CEO & they agreed to pay half of what it cost us.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 26th, 2022

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Verified Customer

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Stella Lang Columbus, MS

Although, I had to call a plumber myself and pay for it.... Choice Home Warranty paid me back within 10 days..

2 years ago

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Susan Holt Wilmington, NC

Quick response and service. Heat went out and I filed with them and was resolved in a timely manner.

2 years ago

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Verified Customer

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Francisco J Palacio Hanover, IN

Hard to get plumbers and electricians through the Claim Service; also, a bit dismayed about how my 21' fridge was valued; otherwise OK.

2 years ago

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Verified Customer

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Dotty Edmondson Augusta, GA

Good repair but it took a little longer than I wanted since it was my refrigerator out. They guy did come on a weekend.

2 years ago

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John Sarabia North Las Vegas, NV

Our water heater was leaking badly. Was corroded on top and we were refused to fix or replace. Had to get a plummer to replace it. Cost us 600 dollars. Our kitchen lights were never fixed or replaced. PLEASE cancel our services.

2 years ago

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Diane Davis Rowlett, TX

Choice was not able to send a plumber quickly enough, however, they did reimburse me for 1/2 the cost, which I was THRILLED about!

2 years ago

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William Hayden Melbourne, FL

Could not locate a technician to repair our air conditioner. Offered me the choice of hiring my own technician and they would reimburse me for charges. Lots of back and communication with bottom line they want to find ways not to reimbursement me.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 27th, 2022

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Monna Chicago, IL

Choice has been very responsive and the people the have sent have been knowledgeable and repaired everything well.

2 years ago Edited January 10, 2024

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Utsav Maniyar Phoenix, AZ

They responded my call and issue was resolved by it self. Upon calling again they were able to close the claim.

2 years ago

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Karen Holder Hamilton, OH

They SUCK!! Every time I have called I can't understand the person I am talking to. THEN, THEY schedule someone to come who is USELESS, UNPROFESSIONAL, DOESN'T SHOW UP OR CALL!! I need to be able to Schedule my own times because my husband has Many doctor appointments I have to work around.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 20th, 2022

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Verified Customer

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Evgeny Eruslanov McKinney, TX

Hard to get hold off the Auth department, not flexible, long wait time to resolve any issue. Overall, nobody cares on how to solve your issue - just quotes the policy. I'd love to be able to solve problems faster and I don't mind to pay on top for what's not covered by the warranty but it's not possible,

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 20th, 2022

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Verified Customer

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Donna J Michel Surprise, AZ

The last two times I had a claim, it took two days for the appointment to repair but the tech was good and the repairs were well done.

2 years ago

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Carol Groskreutz Magnolia, TX

My stove quit working. They sent a repair person and deemed it unfixable without several expensive parts. Company said they were going to replace it...they are only giving me 400...thats not enough for a BASIC stove. And BONUS I have to wait THIRTY days for a check.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 20th, 2022

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Verified Customer

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Alexis VanKerkhove Rockwall, TX

They have covered everything so far. I wish I was given a little more towards a new washer though since mine was only a few years old

2 years ago

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Lynne Ellen McLaughlin Summerfield, FL

I find many of the contractors are not experienced and come from a distance. I did like the last contractor but the problem with my garage door was not covered by my contract, therefore, he never should have been sent.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 20th, 2022

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Verified Customer

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Lan Meggs Houston, TX

can't fix the A/C problem. Had to hire another company. CHW customer service promised to reimburse partially for the repair , $200, and It has been at least 2 months that I still haven't received it . Very inefficient , no communication between sales department and claim department

2 years ago

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Verified Customer

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Linda Bosworth Harrison Township, MI

It took 3 weeks and I wash usually once a week only took a couple of days for parts and the holidays, and so far so good, thank you so much.

2 years ago

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Verified Customer

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Edward Vailliencourt Pensacola, FL

On Dec. 14, 2021 I reported our Microwave oven was bad. On Dec. 29th., Choice agreed to pay me for a replacement oven. It is now 32 day without a microwave oven.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 19th, 2022

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jill Kimmerle Phoenix, AZ

unreasonable when my chosen plumber canceled 2 hr before he was supposed to come on December to fix a sump pump in the basement and the forecasted 2" rain did come true on the 23rd. This was December, 2 days before Christmas. We had our own plumber come and didn't have time to wait for your approval and now you want pay the claim of $175

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 19th, 2022

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Verified Customer

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Anonymous Euless, TX

My microwave died and all they will give me was far less than a replacement microwave would cost and I had negotiate with them three or four times until I finally got a replacement and that was not fun.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 17th, 2022

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Verified Customer

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Craig And Cindy Charleston, SC

I've only used it one time and the service was good the technician came right out, took care of it and no problem. I was pleased.

2 years ago

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Verified Customer

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Charles Clover, SC

They set us up quickly for repairs. I was pleased with Choice Warranty company and bought another policy for my mother.

2 years ago

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Ernestine Washington, DC

I had water In the bathroom that was It as and they took care very well. They did a good job on what I asked for

2 years ago

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Alex Rex, GA

They came out in no time so It's good. The service was good they told us what the problem was and everything.

2 years ago

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Evelyn Boynton Beach, FL

The customer service Is excellent. I had a problem that i needed adressed on Sunday and they weren't able to get someone to me till Wednesday which was not acceptable.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 17th, 2022

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Verified Customer

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Sylvia Calvillo Carrizales Burleson, TX

Only came out once issue was fixed quickly and correctly and service man was very polite and knowledgable

2 years ago

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Monica Nash TX

Very pleased with the quick response to my claims. Completely happy with all vendors who serviced my claims.

2 years ago Edited January 10, 2024

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John M Lutton Scottsdale, AZ

I've had only a few service calls since joining Choice and all the service providers have been great.

2 years ago

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Verified Customer

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Evelyn Omaha, NE

They showed me they care for people. They work at your leisure and they don't take long to get the job done.

2 years ago

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Liliana C Miami, FL

Technician was scheduled in a few days! Came home. Solved the problem right away! It was service for my dishwasher !

2 years ago

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Verified Customer

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Veronica Galvan Tucson, AZ

I received a quick response to the service I needed. They provided a great company to service my appliance.

2 years ago

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Ron Erickson Scottsdale, AZ

I have 2. Claims on two separate policies that have been active for Nearly two months without resolution. One reduced no service providers to make repairs on and health and welfare issue. The second claim made November 12 is still waiting for a part to complete the job. I would say that that is unacceptable from your business point of view

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 13th, 2022

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Verified Customer

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Rich Titleman

Great company. Easy to make a claim. Response the same day. Contractors are professional and quick

2 years ago Edited January 10, 2024

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John Warren, OH

Only offer wholesale on a replacement appliances i. e. wholesale is $741 and to replace with like unit is $1600-$1900. Feel it should have been atleast $1000- $1200. Very unfair and you will not negotiate!!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 13th, 2022

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Verified Customer

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Kenny Gussion Humboldt, TN

I called, the repairman came, CHW approved the claim, then the repairman got sick. 10 days and no repair

2 years ago

Choice Home Warranty Reviews