Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Paul

Because I WAS with Sears and they were terrible!

3 months ago

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Kumar

we have plumbing leak problem . the technician from greenlife plumbing says he can come only after 7 days!!

3 months ago

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Donna

Still haven’t received my money. It was approved for payment oct 14 its now Nov 6. What’s the holdup?

3 months ago Edited November 8, 2025

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Amir

Worst home coverage experience 😪 contractors charged much more than service fees. Complaint didn't get results

3 months ago Edited November 8, 2025

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Walter Jones

They had me paying a monthly benefit. My heating unit went out now you’re telling me I have to pay $3600.

3 months ago

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Christine and L. Douglas Pruitt

Based on reviews for Home Warranty services

3 months ago

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Dennis Willis

I was charged for a the tech to show and problem was not fixed. I paid $100 for nothing!! 😡😡😡😡😡

3 months ago

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John Sowersdy

Long wait for a/c repair...other repairs were very very good

3 months ago

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Dennis and Barbara Byas

Quick service andwithout a lot of problems

3 months ago

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Jenn Hall

I have been happy so far with the work and professionalism

3 months ago

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Blair McCoppin

By far the worst home warranty i have ever worked with. Shady tactics and deny items that should be covered.

3 months ago

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Michael Botterman

Quick service and covered most of the repair

3 months ago

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Willie

Monthly fee price getting unaffordable

3 months ago

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Tammie Harris

Like that it was professional taking care of

3 months ago

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Kelly Chapman

I purchased a policy over a year ago, and just had my first issue with an appliance. I was able to file my claim in minutes, and within 24 hours the issue was resolved. Given my work schedule I especially appreciated how easy it was to connect directly with the tech to narrow down the arrival time.

1 year ago

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Judith Blyden

CHOICE HOME WARRANTY Technican PAULO was awesome diagnosing the problem with my KENMORE washing machine. The only drawback is the part has to be ordered and now I have to wait probably about 5 days for him to return and install this part. No washing laundry for 5 days. Not good.

1 year ago

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Lillian Lively

My microwave stopped working. I had an appointment scheduled in a very timely manner. When I confirmed my appt day & time with the technician he said he had an unexpected opening that afternoon if I wanted it. I did! He was friendly and efficient. Problem solved.

1 year ago

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Rita Barghash

As part of my home purchase, the seller was offering a one year home warranty. I picked Choice Home Warranty based on the reviews and a friend's recommendation. I just renewed my policy and the 2 claims I filed were both processed in a timely manner

1 year ago

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Jodi Bates

Good company, quick payout. If they can’t find a contractor to fix your problem they will allow you to hire your own but you have to do the paperwork yourself, it’s not difficult though. The only thing I don’t like is that sometimes it can take some time for them to find a contractor.

1 year ago

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Judith Owens

This is the first time calling for a service call on heat pump as I live at the beach and we received 4” of snow. I think it shock my system 😁. The customer service representative was professional, courteous, and explained in detail what the next steps would be. Glad I went with Choice Home Warranty.

1 year ago

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Doug & Barbara Olson

This type of home warranty IS WHAT IT IS! Knowing that, after 50 years as a real estate broker, has made for a great relationship on our home warranty. Choice has always come through on our claims and I would recommend using them. They have always answered my on line requests and even called back quickly when needed. Thanks

1 year ago

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Mahesh Viswanathan

They are very responsive for any claim submission or follow up. Sometimes the local technician timelines are extended (post covid this seems to apply in general, though), and then have had a couple of instances where the technician didn't show without indication and then had to reschedule. Apart from adding more technician's to their list, there isn't much they can do.

1 year ago

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Linda

My stove was looked at and determined that it should be replaced. But I have to wait 30 days to receive the money for the new stove. There must be a better way to receive the money faster in order to replace a stove. Choice Home Warranty was very quick to have a repairman to come out to look at the stove. Which I’m grateful for, but the replacement money should come to me faster than 30 days.

1 year ago

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LaVella Hyter

The most significant aspect of my experience was the communication with CHW and professionalism of the independent vendor (contractor). The contractor kept me informed every step of the way and made me feel important. Closely followed by great technical skills and service.

1 year ago

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Gloria G Lewis

There service is above explanation; the employees are very cordial, sincere and don't mind listening to your complaints or concerns. When placing a claim they are prompt, no hesitation in providing the service u requested. I highly recommend this company and the monthly cost, service fee is great!!!

1 year ago

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Harold Williams

Speed and quality of resolution to claim. Staff is outstanding. Super company representatives that responded almost immediately and seemed very interested in helping me reach a satisfactory solution. Even the company that they selected for claim satisfaction was just the same.

1 year ago

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Kumar

There are multiple aspects 1. Wide range of items in the warranty coverage with equipment replacement 2. Quick response and in case they can't find right technician, we can pick our own technician (one time per year) 3. Choice to change technician. 4. More value per buck

1 year ago

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Dave Nichols

We've been with Choice Home Warranty for nearly 2 years and they've not only saved us money on home appliance repairs but have also given us peace of mind knowing that if we do have an issue, they will back us up with "more than reasonable" repair costs.

1 year ago

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Celestine

I'm a new and first-time Customer with Choice Home Warranty. The service was very good...starting from Customer Service Admin Staff to the Repairman who solved my problem with my Freezer Door. They were all professional, friendly and very knowledgeable. I'm very pleased.

1 year ago

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Frances

I called Choice Home Warranty and they got a Service Company and must add a Liable Company..Good Service..and They Fix My Problem...I will give Choice Home Warranty 5 ⭐⭐⭐⭐⭐ Plus 5 More if I could...I just want Thank You for your Amazing Home Warranty.. Thank You!!!🤩🤩

1 year ago

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SLO Smith

Once you have contacted them, you will be FLOODED with emails and phone calls, three to five a day, barraging you to purchase. After purchase, do not expect to receive services when something actually breaks. You submit a claim, then enter no man's land. The "customer service" phone number and on-line chat are absolutely useless, providing only rote responses like "you will be assigned a technician when one becomes available, usually within 24-48 hours." When you make a claim on a Thursday, that window extends to Saturday, and of course you can't reach anyone then. A call to ANY service provider will result in a technician coming out, the city in question is Houston, where service is PLENTIFUL.

1 year ago

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Kathleen Bowers

I put the claim in on a Sunday night and within an hour I had a date for Monday at 11 o’clock. The service Mahon texted and said he would be there at 11 and arrived on time. He fixed the dryer and was in and out in 15 minutes.

1 year ago

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Sharon

These gentlemen did not mess around. Arrived at my home and went straight to work on my ice maker. They had it fixed within 30 minutes. The service was great! That is why I renewed my contract with Choice a week later. I will be recommending Choice Home Warranty again.

1 year ago

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Garn Bugby

This company is remarkable! From the get go they have taken steps to help us! They are quick to respond and reach out and do their best! We would recommend them in a heartbeat. The service marketplace could take some pointers from them!

1 year ago

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Margo White

Generally Choice Home Warranty has performed satisfactorily. I have made a number of claims over the years and all have had a competent technician dispatched but in every case it's been days before one could come and then they diagnosed the problem but often had to schedule a return visit after they had gotten approval to perform the repair, especially if a replacement needed to occur. The biggest disappointment occurred recently when my air conditioner went out on August 3 when it was 117 degrees in Arizona. I submitted a repair ticket at 5a.m. PST and had to call them at 10:30 inquiring as to why they hadn't responded. I was told it might be 24 hours! They finally got back to me at 3 pm telling me I was scheduled for repair on August 16! When I called and explained to them how hot is was and was going to be in the coming days they politely reiterated the August 16 date and said if I tried to reschedule it would be even later. I had no choice but to pay out of pocket for the repair. I won't get reimbursed because it wasn't approved by Choice. Such a letdown and this will definitely cause me to consider other home warranty companies in the future.

1 year ago

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Gero

My experience with Choice has been frustrating. The technician they sent was negative about the company and uncertain about the repair process. My fridge has had ongoing issues, and despite multiple visits, it remains unfixed. Communication has been lacking, and I'm left waiting for parts without updates. Overall, it hasn't been a great experience.

1 year ago Edited August 2, 2024

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Padra

Jessica, Was very professional she knew her business and explained herself very well. most of all she listens to the customer concerns and based her decisions on the information that was presented to her. I thought she was fair

1 year ago

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Daniella

Being new to the organization and service, I was impressed with how I was handled overall and with all the various offers that were offered. Their customer support team was prompt and dependable, taking care of me right away.

1 year ago

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Cheryl

I like how friendly the tech was and knew what he had to do to fix the problem. He was a breathe of fresh air. Most the time when a service tech comes out, they are grumpy and act like they don't want to be here. This tech answered all my questions to help me understand what he was doing to fix the problem.

1 year ago

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Amber Martin

I love that l made the right choice with this warranty company. l had a technician come out and knew what to do and went above and beyond the call of duty. My dryer is working perfectly and my dishwater works perfectly but needs a small part.

1 year ago

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Anthony Colόn Jr.

Choice Home Warranty sent a service contractor to repair my Dryer and the gentlemen was very knowledgeable and did a excellent job in repairing our dryer. I have had other warranty companies but we made a good decision switching to Choice. They don't just send anyone they send professionals. Thank you Choice

1 year ago

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Aloma

The greatest greatest company ever I will recommend to all my friends and family as soon as you call them there is someone there ready with a day to come out and see and fix your appliance excellent excellent excellent thank you thank you keep up the good work I love you so much you're a great company God bless

1 year ago

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Bobby Elizondo

The first claim took a lot longer to get it permanently fixed. I took almost four weeks to get it permanently fix. Plumber came out the first time and only temporarily fixed it. The other claims went well with a local plumbing company came out quick.

1 year ago Edited May 15, 2024

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Tatyana

Recently I was in need of plumbing services, my appointment was cancelled but a Choice Home customer service representative found another firm that provided fast and reliable service so my problem was effectively fixed. I am very grateful for the efforts to help me and caring attention I have received.

1 year ago

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Dena McElroy

The Account Specialist, Suraj G, was very knowledgeable about coverage information and was able to answer my many questions. I was very pleased that he was patient with me during the application process. I will recommend Choice Home Warranty to all my family and friends because I know they will be very pleased with the service they will receive.

1 year ago

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Drusilla Arnold

Awesome company Excellent customer service Most of ALL: it’s been the best home warranty yet!!! I’ve personally referred everyone that I know to them and WILL CONTINUE TO REFER EVERYONE THAT I COME ACROSS!!! Thank you for your dedicated honest upstanding services Choice Home Warranty 💕

1 year ago

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Ethne Andrews Stroudsburg, PA

I was looking online for the best home warranty I could find when I got a phone call from Jim M. He did a great job of explaining to me what was involved. He got me an excellent deal after asking me questions I didn’t think were pertinent. Thank you!

1 year ago

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Guy Kahale Waipahu, HI

The reason why I give a high rating is that as my conversation with the agent that I was speaking with made me realize that the offer her was giving me made more sense and it would save me money in the long run and that there was no contract and I could cancel at anytime and they would reimbursed me of what I have left in my account

1 year ago

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Michael Foster Hallandale, FL

I just signed up for the service. Noah A was great and explained everything in detail, plus, he was able to offer me a great deal on my warranty program. After a few years with another company that didn't meet expectations, I look forward to having CHW in my corner.

1 year ago

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Nilsa Gonzalez Dallas, TX

With my old home warranty company, if the appliance could not be fixed, if was replaced. In this case my washer could not be repaired, and my option was to get $343 to replace it which it does not that is about 58% of what it would cost to replace it. I had to call the customer service team to be able to get a higher amount, which still does not cover the replacement of the washer only about 80%. Then the way in which it is done, it states, "to start replacement process click here" and then it automatically assigns you an amount to be refunded thru a "Lowes" gift card or a check. I switched from AHS to you because it saved quite a lot on the monthly. And sadly, now I feel that I am getting what I paid for and not in a good way.

1 year ago

Choice Home Warranty Reviews