Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Donna Aledo, TX

Their service providers are generally good but they are not timely responding to things and they recently denied my hot water heater. They said it was not normal wear and tear.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 22nd, 2022

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Johnny Rock Hill, SC

It's economics. They cost a little less than their competitors but then the price went up. They respond to things within 24 hours though not on the weekend.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 23rd, 2022

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Sarah Fountain, NC

I was trying to get my cook stove fix and the holidays were coming and it didn't get fixed until the new year.

2 years ago

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Brittney Denton, TX

They were quick and thorough. My stove igniter went out in the oven and they came out and replaced it.

2 years ago

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Anonymous Friendswood, TX

I say 5 so far no problems. Washing machine failed but was repaired. I think it is the best coverage and the best value.

2 years ago

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Delia Oliver Surprise, AZ

Needed help on three different occasions and Choice responded quickly, efficiently and professionaly

2 years ago

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Christina Navarro Plano, TX

Choice is always quick to assign a company to our claims. We've had great luck with every company they've sent out.

2 years ago

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Ken Falcon Lafayette, LA

When you have something that is broken and covered under your policy they repair it , plain and simple Ken

2 years ago

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Patricia Armstrong Chicago, IL

I trust Choice and their work. Customer service reps are very efficient and kind. They call for service within 24 hours.

2 years ago

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Laura Midland, TX

They helped me when my heater wasn’t working. I am with them because I was not satisfied with the other two home warranties’ services.

2 years ago

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Angela North Las Vegas, NV

I was very happy with them when they helped me fix my dishwasher and spout for the tub and the heating.

2 years ago

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Leslie Westport, CT

Prompt service!!!!! They are always available and their contractors are also prompt and professional. and

2 years ago

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Vincent atslede Langhorne, PA

Up to now they have been very responsive however my last appt the tech did not show I reached out and still not heard

2 years ago

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She'ah Savage

Because they were good in fixing my bathroom fixtures

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 15th, 2022

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Verified Customer

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LaNell Haughton Langhorne, PA

They respond to claims in a very timely manner and the repair crews they send are respectful and knowledgeable.

2 years ago

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Raghu Garishakurti New Smyrna Beach, FL

Recently my Garage was not closing properly then I had to take service from Choice. They did good job.

2 years ago

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Hezi Brosh Las Cruces, NM

Choice provide fast, professional, and polite service. Got the approval for the repair immediately. Thank you.

2 years ago

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Thelma Bailey Port Charlotte, FL

All ways go my work done only one thing I use to pay $60 now this time I have to pay $85 why I want to know

2 years ago

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Alisa Sutton Friendswood, TX

Technician was very professional and explained everything that needed to be done to fix my plumbing issues

2 years ago Edited January 10, 2024

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Kelly Syring Henderson, NV

They only cover normal wear and tear and there is not much normal wear and tear on a 12 yr old house. They then charged me $50 cancelation fee, then $80 for the 2 months that I had the policy, then the cost of what they paid the electrician's work. So, ultimately they did not cover any of what needed to be done.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 15th, 2022

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Karen Williams Jupiter, FL

I'm a widow and on limited funds. It cheaper then buying new and you fix everything in a timely manner.

2 years ago

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Gwendolyn Armstead Pearland, TX

They was very good in the work that they had to do it's was really cold outside and they sent someone the same Day

2 years ago

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Prashanth A Heber Springs, AR

Choice simply escaped to repair my HVAC-I had long call with case manger but she is not ready to help, The issue was with a motor which is causing the machine to fail-choicehomewarranty gave a pathetic response saying they won't cover it as this is not wear and tear-though it is, not only choice their repairs too didn't respond me.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 15th, 2022

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Verified Customer

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Lorine clark Amherst, OH

They DONOT honor their own warranty. If they have to fix a high end appliance and can't/won't fix it they will offer you a third of the amount to replace it. This have happened to me with them twice. It takes too long for them to diagnose and replace. Which means you have someone coming in to your home twice during Covid-19.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 10th, 2022

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herman kirkpatrick Corpus Christi, TX

you've used every excuse to not pay a claim. the one tech you send to fix my refrigator destored the ice maker, now i have to repair it myself.My centeral vac you said you don't cover the hoses. how can you have a central vac without hoses? half the time you couldn't find a tech to work on my problem and i ended up having to do the work.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 10th, 2022

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Verified Customer

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Betty Jones Las Vegas, NV

Every time we have had to submit a repair need, Choice staff have followed through immediately. We're pleased with the service we've received.

2 years ago

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Michael Soper Georgetown, TX

The claim I submit for my bath drain in December 2020 still hasn't been paid. The technician told me that estimate was around $7000.00 and that I would be hearing from Choice.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 10th, 2022

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Cynthia James Bradenton, FL

They refused to pay for plumbing work a 3rd time when it was their own contractors they sent out to use putty on busted pipes that were still underwater. Wont pay for a water heater that I needed for my family size. Just put in a water heater that was was fine for a family of 2

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 10th, 2022

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Verified Customer

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Mary Roemerman Killeen, TX

I got fast service and the service man had all the necessary parts with him so there was no waiting.

2 years ago

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Gina Lynn Gochicoa Rodgers Belton, TX

If you call with an issue you're quick to respond and get a service tech out to your home. Within a reasonable time

2 years ago

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Henrietta &a Johnny Chambliss Largo, FL

Prompt reply after calling in a service repair. Repair person very knowledgeable and nice personality.

2 years ago

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Johnny d Tolley Black Mountain, NC

Had a problem with my Dryer. Filled out an online request and within 24 hours a repairman had it working again.

2 years ago

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kathleen jurmanovich Summerville, SC

not happy with vendor that was sent, not happy that we had to pay an additional $300 for nothing at all. not happy that tech made a mess

2 years ago Edited March 3, 2022

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 3rd, 2022

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Verified Customer

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Jennifer Dallas, TX

A service tech came out and quickly determined the problems with my stove and refrigerator in one visit.

2 years ago

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Betsie Price West Jordan, UT

Most of the time quick to send someone out but then usually you have to wait for it to get approved to be fixed which can take a few days

2 years ago

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Gary Rowlett, TX

Not trustworthy at all. They do not follow through and are very expensive for things they refuse to cover. They do not honor what they say they will honor in the contact but they are quick to take my money. They are ruse. I would never recommend them to anyone.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 28th, 2022

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Paulo Katy, TX

The guy they sent to my house had good knowledge about my problem and didn’t take too long on the repair. It’s a good warranty.

2 years ago

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Howard Yuma, AZ

It all came out good and everything happened but it was good. It saved me some money. They did what they said

2 years ago

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Mike Riverhead, NY

A lot of the things in my house are covered. I am waiting on a part for the over. I don’t like that they give you a five hour window for when they’ll come.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 28th, 2022

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Ashvin Arlington, TX

They took care of our issue of with the garage disposal. We are seniors and don’t know anything about broken things.

2 years ago

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Sandra Garrett Social Circle, GA

I was very satisfied with the workers who came to my home. I am definitely satisfied with the service.

2 years ago

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Jeannette Smith Selma, NC

I asked your representative a question about a then about a faucet that I needed fixed it fixed and I told them that it was on the outside of the house and I wanted to know if that was on on the contract to be fixed cause it's attached to the house well they've made the appointment and I end up paying $45 for something that they couldn't work on

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 24th, 2022

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Jeff Fuller Hayden, AL

They do a good job of handling claims, but they have very rude VERY arrogant salespeople who call and threaten you when your policy is months away from renewal.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Feb. 23rd, 2022

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Myle Kennedy Saint Louis, MO

It is absolutely terrible . They send two guy come and we have to pay 69 dollars each time and they do not fix anything. Then they send the 3rd guy and he do the very good job. Why we have to pay twice for people come and look at our broken refrigerator?

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 24th, 2022

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Verified Customer

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Jody Chattanooga, TN

The process is quick. The people that came to do the work are clean and courteous. They replaced the hot water heater.

2 years ago

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Oya Rehoboth Beach, DE

Responsiveness and professionalism are the two things that come to my mind when I think of Choice Home Warranty.

2 years ago

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Celeste Taylor Las Vegas, NV

After calling Choice Warranty, the representative efficiently answered my concerns and told me that I would receive a call in a day or two from the company which would help with my home repair problem.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 18th, 2022

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Lisa Pruitt Mesa, AZ

The phone system is very good. The people that come are great and get the job done. So easy! I really like Choice.

2 years ago Edited January 10, 2024

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Joseph m Lewis Hampton, VA

the tech provide good service and when he made the completion date he came to make the repairs on that day.

2 years ago

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Joy Bowen Altamonte Springs, FL

They arranged our repair in a timely manner but we're still waiting on the credit card to Lowe's since our washer was deemed unrepairable.

2 years ago

Choice Home Warranty Reviews