Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Brian

They didn't give me enough money to replace my dishwasher. Only about half of what we needed.

2 months ago

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Raffi

Worst company I have dealt with. I will never again criticize American Home Shield.

2 months ago

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Jim

Our realtor suggested this company and set up the contract

2 months ago

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Rhoneshia

I thought I was getting a good deal monthly

2 months ago

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Yuko

Fast and proper repair services provided

2 months ago

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Paula

Good price at first but takes too long to schedule service.

2 months ago

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Mark

takes to long , won't pay full bill. 3 days to get a plumber out with sewage in basement.

2 months ago

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Bill

Wanted coverage on new home in case we have issues

2 months ago

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Sudhir

Not sure about their assessment by their service technicians and their staff

2 months ago

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Jennifer

They were recommended by a friend. So I gave them a try.

2 months ago

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Harold

Promotional offering for physicians. xxxx

2 months ago

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Chasida

My realtor convinced me to get a home warranty.

2 months ago

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Maria

Scheduling is difficult and inconsistent with vendors.

2 months ago

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Melissa

Need home warranty and they were affordable

2 months ago

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Steve

Thought it was a good company. I researched many companies

2 months ago

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Jamie Lawson

Customer service Jim was very professional & understood what I needed to lock in. I'm happy & have a peace of mind knowing both properties will be insured at a reasonable cost. I'll recommend to all my family & friends.

9 months ago

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Sharon

Easy to use app to report service needs. Quick approval of claim and service finished in just several days. The part was ordered by the service tech right away and installed the next day.

9 months ago

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RAHUL KAMBLE

Choice Home Warranty is decent for the price. They cover a good range of systems, and the first few repairs I needed were handled quickly.. Worth it for peace of mind, just be ready to follow up.

9 months ago

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Bret Gonzales

The turn time on repairs is entirely too long. I renewed my policy for a second term but will be thinking long and hard next time. I was not aware that you could only use reimbursement once a year. When you have to send a tech over 3 hours to do the work reimbursement should be available. This service call is the dishwasher, we can do dishes by hand. But 6 weeks for a clogged toilet or refrigerator would be an extreme inconvenience.

9 months ago

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timothy martin

I was skeptical at first. But after using Choice several times now for issues with my electrical system, my AC and my freezer and more! They say what they do and do it well. Saving me lots of money so far.

9 months ago Edited May 21, 2025

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Victor V

Just submitted my first service request and they dispatched a plumber right away. The plumber showed up early and was professional, knowledgeable and gave me an estimated job time of 2 hrs but was done in closer to 45 mins.

10 months ago

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Lisa Hill

The service provider they sent out name Kade with Texan Electric was very courteous and did an outstanding job. We will definitely use them for work in the future. Great customer service!!

10 months ago

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Kumar Allamraju

They have assigned a technician within few hours of filing a claim. The service rep showed up on and fixed the problem. Very professional service. I highly recommend choicehome warranty.

10 months ago

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Khushi Jain

One of the best home warranty companies, that takes action right away. Issues are fixed and covered by Choice. From opening a ticket with choice to the fix is a smooth process. Very happy client from last 5 years.

10 months ago

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Trina Hall

The company takes a long time to answer claim requests. Often the technician does not show up at time of appointment. When you try to call the company assigned to the claim they are often non-existent. Its a hassle to keep going back and forth with the claim department and some of the companies. It always takes two service calls to get the job completed because the technician says they have to receive approval from Choice Home Warranty. This is often very awkward when you have to deal with setting up times with a tenant.

10 months ago

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Tricia Davis

I appreciate being able to make a claim online with Choice Home Warranty it was so easy. I had a on time experienced technician at my home within less than 18 hrs. Thank you Choice Home Warranty!

10 months ago

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Doyle Reimer

10 months ago

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Sandra

They are very responsive in finding and sending a technician when I initiate a claim. They have also approved any repairs that might need to be made quickly. I am very satisfied with their service.

11 months ago

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Agapito

The service was good the technician did the replacement of the bathroom faucet quickly. The only issue I had was if I didn't call ahead I wouldn't have known that repair company wanted to be paid in,cash. A customer should gave the option how the customer can.

11 months ago

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Quintton Wiliams

I made a claim for my garage door last week. CHW sent someone the next day and they fixed it with only one visit. Thank you for the swift fix to getting my garage door back working properly.

11 months ago

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Patty Mayo

Recent claim for a replacement oven door was promptly completed within 2 weeks. The repairman, Shane, from Via Appliance, was professional and did a great job! I have been a customer of Choice warranty for a few years because of their excellent reputation but did not realize they would increase my premiums yearly. There was no mention of that in the contract that I signed. I’m disappointed!

11 months ago

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Dinesh Kansara

Great customer service each time and easy

1 month ago

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Key Locations Property Management LLC

This company, along with most all Home Warranty companies, is not set up to work well with tenant occupied rental properties managed by 3rd parties. Very difficult to schedule the visit. Plumber that came would only chat on text and would not take our call. Plumber also made our tenant pay for the service call when we had already prepaid for this with our company CC. Plumber also mentioned how hos company was also frustrated with the process of scheduling work etc. We also never get any reports of the work that was done after the fact and that prevents us from accurately tracking the repairs to the home for the owner. Also it seems like this company may now outsource CS communications and also attempts to us AI agents on calls and they are not very good. They keep asking the same question over and over just rephrasing the question as if expecting a different answer. Deryk Key Locations Property Management LLC

1 month ago

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Stephanie Penney

Was referred by my neighbor - Charline Taflinger.

3 months ago

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Madeleine Taub

I have a contract so of course I use it if necessary.

3 months ago

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Hannah Rehfeldt

Hannah has a warranty with Choice Home Warranty.

3 months ago

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Jon and Linda Ingalls

Had good reviews and originally reasonably priced

3 months ago

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Dennys

Knowledgeable and customer service oriented.

3 months ago

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Susan

My BIL recommended Choice Home Warranty.

3 months ago

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Michelle

Was recommended by my real estate agent.

3 months ago

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Christopher

Great service but the cost keep going uo

3 months ago

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David Stafford

Quick resolution, friendly service. Thanks

3 months ago

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Gregory

Poor service, unnecessary requirements, very slow process requiring many calls and chats.

3 months ago

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Terry

Older home with aging systems and appliances.

3 months ago

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Ray

I chose CHW based on their 9.8 rating. After having my first claim in 3 years. I was far less than happy.

3 months ago

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Niondra

So far so good! The guy that fixed my Dryer did a great job! Very pleased.

3 months ago

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Susan

Not happy with what happened and transpired after I was told, my appliance was not fixable

3 months ago

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Melvyn

toilet over flowed was told to wait till friday todays monday .choice says call plumer icalled plumber says call choice

3 months ago

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Gail

Your price was reasonable and adding an additional month was great.

3 months ago

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Bernard

Price convenience rarely use. Service happens quickly

3 months ago

Choice Home Warranty Reviews