Choice Home Warranty: Read 46,194 User Reviews From Real Homeowners

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Cheryl Hart Upper Marlboro, MD

My experience with CHW has always been a rewarding and effortless experience. You contact them, state the problem and within a few minutes they have a contractor that’s willing to come to your residence and check out the problem. Contractors are always professional,

3 years ago

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Michael Brown Stockbridge, GA

Having two policies and submitting a claim via computer for one property and inadvertently the claim was sent in for the wrong /other property. Tech arrived at the property and I had to give him the address of where the problem was. Tech arrived and diagnosed the issue. Submitted the claim and it was denied. Tried to explain to service department and was made to feel like I was trying to get away with something. It was simply an honest mistake. Had to file a new claim and now have to wait on another technician to rediagnose the problem and start over. Another $65.00 and maybe another claim to be submitted. Was wondering why the diagnosed that was written for the problem cannot be used vs having to start the process all over. I Understand you have procedures but although the tech went to the address in the system I was able to speak with him and provide the correct address. He came to the home where the problem was, but because it was under the policy number of the other property I don't understand. It makes sense to me yet I am being put through the ringer to have the issue addressed. I am not happy.

3 years ago

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MICHAEL LOTT Winder, GA

From the beginning, choosing Choice Home Warranty has been awesome. From the sales staff working with us to get the plan we needed and to our first claim. The technician who came to our home was polite, knowledgeable and quick to get our need resolved.

3 years ago

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Mike Hayes Baltimore, MD

The contractor you guys hired was very helpful and super informative and he deserves all the credit. I believe his company was called Infinite Electric. Also thanks for the quick scheduling. I will keep this warranty forever if this customer service stays this great!

3 years ago

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Gary Snyder Phoenix, AZ

I have a problem with your company not wanting to replace an item until all options have been exhausted even though the item is 17 years old. We went through this with our dishwasher. It took over a month and many visits from the tech replacing items trying to get the dishwasher to work right. Then he finally reach a point where they didn't make a part anymore and it had to be replaced anyways. I think you put homeowners through a lot of stress and the tech's as well when you do this. I believe it would be less expensive if something is over 15 years old to just replace it. We could have gone this route with our garage door as well, but I don't need the stress of having to wait two weeks for parts and then if it doesn't work , wait another two weeks for more parts and then find out it can't be fixed. I just had the company replace it at my expense, now I'm wondering why I have your service at all. Maybe you should rethink some of your policies and take better care of the customer.

3 years ago

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Robert mattison Litchfield Park, AZ

Phone call. Talked to representative and understand what he was saying. Clear English. Stated my problem. Was solved in 2 days no problem. Very professional. Company that came out on time very polite. Problem solved in 30 minutes. Thank you so much. So glad I made the switch to CHOICE

3 years ago

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Ronald Moldenhauer Charlotte, NC

The tech that came out to repair my washer was outstanding. Polite, on time, and he was extremely sharp on the issue at hand. He really knew his trade, and I would have him come back again. Outstanding, a credit to your company. Don't lose him!

3 years ago

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Lawren Long Clinton, MS

You never know how important warranties are until something happens. My garbage disposal went out, called it in, and they had Down South Plumbing out the next day. He gave me some very useful tips to keep in mind too. Quick and easy!

3 years ago

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Brian Wenner Saint Paul, MN

Submitted a claim for a dryer. The repair team came out which took about 10 days which I understand. They found the dryer to be not fixable, so the replacement option was initiated. The amount was low, so I discussed it with a claim representative, and we received a little bit more, but still well below what the actual replacement is. The biggest issue I have now is that the e-gift card is the only option and the process to issue it is two to three weeks. This whole process is turning into a six-week affair and we are without a dryer. I am disappointed this process is taking this long and feel you could improve on this service.

3 years ago

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Connie Walling Villa Park, IL

The company is great but they need to have a emergency person for every warranty, like are furnace wasn't working right and it was cold I called Friday at 12.00 and no one contacted me until Sunday to set my appointment until Tuesday. The company sent to fix my furnace was AM to PM heating and cooling the guys name was Paul he was very nice and he new what he was doing. It's just ashame they couldn't of got someone sooner to check my furnace out and it was cold that weekend. But over all they fixed my furnace and it's working now.

3 years ago

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Harriet Pinchouck Ocala, FL

I was left with the idea that my issue was covered. I later got an email stating it isn’t covered under my contract and I could appeal if I wanted to. The parts have a 10 year warranty. But the issue was that it wasn’t due to normal wear and tear. I didn’t know what to do. I finally called the office and asked for the technician’s note be read to me, in case I had to call someone else. She said that the parts are covered but there are additional fees to get the warranteed parts, etc. I told her that was fine and to get the parts, and they will install them. It’s too bad the email said nothing about this. Would have been nice if this option was offered in the email. Now everything will be done.

3 years ago Edited June 5, 2023

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David Bloomer Lewisville, TX

We now have the VIP package for our plan which saves us lots of money ! We also now have a claim’s manager to personally deal with on all of our claims ect. He was very professional,knowledgeable, personal, and helpful ! Great experience !!!!!

3 years ago

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Scottie Lenard Wilson Clarksville, TN

Once I filed my claim for my HVAC system a technician was out the next. He found the problem and it did take them some time to report the information back to Choice but after that they installed the part the same day. I was extremely satisfied.

3 years ago

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John Smith Brandon, MS

I've been with them for a long time now and I've had use their Services several time. They have been very helpful in getting Contractors to take care of my problems. Been with other Home Warranty Programs and Choce is the best in meeting my needs. I highly reccomend them

3 years ago

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Sandra Andrews Lithonia, GA

Such a wonderful service. The local Electrician arrived promptly and was very next very. We had such a small electrical problem that was fixed within 30 minutes! It’s hard to find someone to come and do such a small job for the cost of the service! Choice home warranty is a life saver for us.

3 years ago

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Patricia Borst Los Angeles, CA

I’ve only used it this one time. I was very pleased that a technician came right away so my house wouldn’t flood! I’ll reevaluate how I feel according to how long it takes to replace my water heater. It’s hard living without hot water in cold weather.

3 years ago

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Kris Bennett Somerset, KY

My technician was absolutely fantastic! I couldn't have asked for a nicer man to come and help me. He gave me all kinds of advice to care for my garage door. If I needed to have this service again I'd definitely want this technician to come back!

3 years ago

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Craig Harrington San Antonio, TX

I needed today to renew our Choice Warranty. The representative explained the benefit of getting a 6 yrear warranty instead of 1 year. Every year the warranty goes up in price and by taking a VIP 6 year plan, the yearly amount is locked in for the 6 years.

3 years ago

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Anita Harris Memphis, TN

I have used Choice Warranty for many years for different properties. Custer Service needs to notate your issues down better. When, the technician arrive, what they have written down to work on is totally different when they arrive to your home. Having the customer to call back in to the office and wait to talk to someone, and then they say have the technician to send in their diagnosis, after the customer has already reported the problem, finding out, not everything hasn’t been wrote down. I find that to be unprofessional.

3 years ago

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Deanna Sparks, NV

After contacting Choice Home Warranty, we received an immediate response to make an appointment. Worker was wonderful and had our appliance repaired in a very short time. He kept us informed at all times. I would definitely recommend Choice Home Warranty to everyone.

3 years ago

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Rich Strohfus Orlando, FL

Choice Warrenty is great! They provide quick response to a new claim. they provide professional and effecient support and service. The companies that are associated with Choice are dependable and excellent in getting your isue resolved.

3 years ago Edited January 10, 2024

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Barbara Beeler Bristol, TN

Person very knowledgeable, very kind & answered all my questions , to me that is number one with the product. I had been thinking about getting a plan, he made my mind up very fast. I said "Well sign me up" I never make a decision like this so quick, but he is very assuring. Thank You

3 years ago

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Christine Gibney Miami, FL

I just became a customer today - my company offered a discount, so I requested a quote but needed some clarifications & was going to call later. My Rep. Hasson, reached out to me first, offered even better savings & boom, I'm covered for 3-years - super easy!

3 years ago

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linda cortez Yorkville, IL

Great customer service From the very first call and then connected to Myles R was very pleasant, and very informative answered all my questions I switched over to your company from American shield . I will definitely. Refer my family.

3 years ago

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Darlene Gilbert Rockville, MD

Not reliable in an emergency. My sewer line was backed-up and I needed a plumber ASAP especially with 6 people living in the house. I submitted a claim with CHW immediately, but they could not send someone until 4 days later! Fortunately, I have a warranty plan with 'Home Serve' for sewage issues, and they immediately sent a plumber out within a few hours and resolved the issue! I did not know that 'Home Serve' requires their technicians to provide same-day service no matter the issue. I am planning to switch to 'Home Serve' for all of my appliance, HVAC, and plumbing needs. I also called CHW to cancel the 4-day-out plumber, but the customer service rep failed to cancel it. I had to call a second time when I started getting reminders of the plumbing appointment. Also, the plumber that I received for a previous claim was a nightmare! Among other things, he failed to re-fasten a pipe under my sink so when I turned on the faucet after he had left, without resolving the issue, water started flowing from the cabinet onto the floor. Unbelievable! Unsatisfied Customer

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 2nd, 2022

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Bo Jordan Madison, MS

service was fast and completed. representive that spoke with was very nice. got an email shortly after talking with the represenative with an apponment. service was competed the next day. i enjoyed the fast service and complete service. i will use them again.

3 years ago

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gregory bies Raeford, NC

I like everything about the service. I was given to me very knowledgeable and very positive. I appreciate what we came to the conclusion through the discussion on what I can do or cannot do and I made a decision to go with your company. Thank you very much for your service.

3 years ago

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Doreen Dixon Palm Desert, CA

Would like you to know your Case Manager Lydia C was extremely professional and courteous. Assessed and understood my problem with my GE Profile built-in over the range microwave/convection. My first dealings and experience with your Company was well appreciated. Thank you. Doreen Dixon

3 years ago

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Lorrie Summerfield, FL

My past claims were always handled well and a repairman was sent in a timely manner but this claim, made almost 24 hours ago, I haven't heard a thing about when a plumber will be here. I called and was told they were looking for someone in my area but now it's the weekend and it will be even harder to find someone. Why not tell me to find and choose one instead of making me wait?

3 years ago

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Elda Guillen

I’ve been a customer of choice home warranty for a short period of time. I had a problem and about 30 minutes after putting in my work order I received a call from the technician and was able to make an appointment for the same day.

3 years ago

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Thomas Pitrone Cleveland, OH

Choice is the second warranty company we’ve used. It’s head and shoulders above our previous plan. The response times are considerably shorter with Choice. The contractors have been of a better quality as well. Our previous plan seemed to be headquartered in a third-world country. Choice has a call center that’s more professional. It’s a pain to have to get a repair person. Going through a warranty company makes it cumbersome too. But Choice is surprisingly prompt in their response times. So, it’s not terrible.

3 years ago

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Jeannie Senne Buda, TX

My oven stopped working after I cleaned it. I called Choice and the sales lady took everything down & gave me a Claim number. The very next day the Sears repairman called and came and fixed my oven! It was fast , easy, and great sales person!

3 years ago

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Robert H. Voelkel, Jr. McKinney, TX

When making the decision to change my home warranty provider, I spent much time reviewing my choices. Choice Home Warranty was always on top of the others regardless of the review I examined. When calling, the representative was polity, patient, and knowledgeable. I am thankful for the decision and look forward to their service for years to come.

3 years ago

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Richard West Dallas, TX

All I have to say is without this home warranty my out of pocket costs would be out the roof this home warranty save me a boat load of cash I recommend this service trust me you can't go wrong without it but you will be mad at yourself if you have to come out of pocket for home repairs .

3 years ago

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Beverly Jones Jackson, MS

I filed a claim online and the very next day someone was here and garage door was repaired. I had American Home Warranty prior to choice but as soon as American expired last year I switched back to choice. They are truly the best home warranty out there!

3 years ago

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Jan Ruskin, FL

I was very skeptical about these warranties after hearing so many people say that they were refused service. This was not the case with Choice. They did two different repairs for me without a hitch. They were also prompt in getting repairman here and both service companies were polite and efficient.

3 years ago

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Rick Preissel Immokalee, FL

Prior experience was horrendous. Had to get my own contractor. Choice would not reimburse him, so I only paid $65 and he ate the rest of his $150.00 bill. Most recent experience turned out very well no thanks to Choice. A/C Company was excellent. However, Choice sent him the wrong property address and spelled my name wrong. Contractor never got to my address on the appointment day, which was last Friday. Appointment was rescheduled to last Monday. I live an hour away from the property. Had to spend 2 days there waiting for Contractor and finally got job done perfectly. The owner of the A/C Company and Technician Jaimie saved Choice's reputation on this one.

3 years ago

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Floyd Booth Alpharetta, GA

Quick response time, professional and impeccable service. My problem was a minor issue this time, but its always very reassuring to know that Choice is there to take care of my problem/ Choice is top drawer , number one home warranty provider. I wouldn't be without them.

3 years ago Edited February 6, 2024

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Terry D West Chester, PA

I spoke to Seth H , he explained everything to us and answered all our questions and concerns. I am new to this program and company so I will hopefully have some excellent reviews to give . They offer a Senior Discount which will help us . I am hoping this company is all it says it is ..

3 years ago

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statulee Oxford, MS

My garage door issue was handle in less than 48 hors after receiving a claim number. The company assigned sent a professional and courteous technician who completed the work on one trip and in a reasonable timeframe. At the end he explained what was done and presented the 2 year warranty.

3 years ago

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Marie-ange Johnstone Lakeland, FL

So far, my experiences with Choice Home Warranty have all been favorable. This particular incident, however, has not been completed. Repair has not been done yet. However, contacting and speaking with CHW was a very pleasant, smooth transaction. I would definitely recommend CHW to friends and family.

3 years ago

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Tracie Vaughn Harrisburg, NC

I was with another home warranty company when I owned another home and the appliance company they used was absolutely horrible. I was so happy to see a reputable company was used for my appliance issue. Very satisfied with Choice Home Warranty.

3 years ago

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R. Coleman Southlake, TX

I am pleased with the work performed. My washer is draining. However, the information lights are still on. I tried calling the technician back but, got no answer. I will be calling Choice Warrenty to come back and reset the washer so that the warning light goes off.

3 years ago

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Claude Beaudry Woodstock, GA

Been with CHW for 6 years and have had a few opportunities to call for service. Overall service was as expected. Had to wait for parts to come in so that the technician could repair our equipment. Some inconvenience but nothing that caused major disruption in our lives. All technicians performed to work as expected. We had to settle for a cash back because of the age of the equipment.

3 years ago

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Pete Lopez Bakersfield, CA

Speaking with Thomas today was pleasant as opposed to the last person I spoke to several months. The gal I spoke to in the past was seemingly pushy. Thomas has a laidback attitude and outlined the benefits clearly and without having me to rush to an immediate decision. This rating is only for my purchase experience. I did not give a five star since I haven’t yet experienced required service.

3 years ago

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Delos Cloud Jacksonville, FL

I have been with almost all of the Home Warranty companies over the years and for the last 3 years I can happily say Choice Home Warranty has earned out trust and support. Outstanding customer service and follow-up performance!

3 years ago

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David & Leonida Sacramento, CA

I have had 2 techs from 2 different companies come out to work on a problem! I got a quick response from both when the problem had its quirks and both techs responded back quickly and I was rescheduled quickly by CHW one one and other advised part had to be ordered and would be contacted when part arrives! So far so good and worth the monthly fee and service charge! Much cheaper than have a tech come and you pay for it with an arm and a leg!!

3 years ago

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Tobin Ewing Spring, TX

Probably the smoothest experience I have had with CHW and Top Notch Plumbing which has been sent to our house 3 times for past repairs. I even called them once on my own for an issue. TNP did not charge me anything for that visit.

3 years ago

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Marilou Pawtucket, RI

This is my first opportunity to use Choice Home Warranty. I was very pleased with the promptness of their service and their perseverance in finding me a provider. The provider completed the work in a professional and timely manner. Thank you!

3 years ago

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Lucia Hernandez North Richland Hills, TX

I like because you have some company come out and talk to you about the appliances. And what I don’t like is the money you give up front. Because we are paying for a insurance that should cover everything, it’s already to high of cost. Why more money upfront

3 years ago

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