Choice Home Warranty: Read 52,564 User Reviews From Real Homeowners

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Verified Customer

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Regina

For the past 2 times I’ve called for service, the company they sent doesn’t show up on the day and time they’re supposed to. The last time I called for a leaking washing machine the technician they sent didn’t fix the problem. It was still leaking the next time I used it. When called to come back they refused and said that they already fixed it and they weren’t gonna come back. They also didn’t show up on the day they were scheduled

2 years ago

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Verified Customer

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Bill

I like the opportunity to have a coverage for home repairs. However, I am not happy with the response time to get repairs. There seems to be a problem getting companies to do the repairs in a timely manner. My most recent claim took about 4 weeks to get a service representative here. They rescheduled my apportionment 3 times.

2 years ago

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Verified Customer

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SA Stasey

Very new to Choice Home Warranty but have had a couple of service requests and am very pleased so far with their quick responses! Thank you.

2 years ago

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Mary

I had a mixed experience with the warranty service. Initially, they were helpful in sending someone to assist with my claim. However, when I needed to use the warranty for my refrigerator, I was informed that the issue wasn’t covered. The appeal process was frustrating, as I never received a promised follow-up call, leading me to cancel my claim. Overall, I was disappointed with the lack of communication.

2 years ago

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Verified Customer

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Margaret

The service was generally good, with polite and efficient technicians. However, I faced issues with coverage for my pool equipment, leading to multiple visits without resolution. It was frustrating to pay for services that didn't address my needs. Overall, while the staff was nice, the coverage policies left much to be desired.

2 years ago

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Verified Customer

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Martha

I like the way you send out good repairmen or evaluators about issues but I have called repeatedly about the money you offered and I agreed to for bad washer. I replaced washer with my savings awaiting money promised in June. I am awaiting my money offered which I accepted

2 years ago

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Ryan

When you call for the warranty you speak to people outside of the US and they read off a script. Even though it maybe listed that they repair something there are a lot of exceptions they don’t tell you about. They had to get someone 3 hours away to do my repair which they don’t cover most of it still costing me $1000.

2 years ago

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Verified Customer

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Zonia Gatlin

On latest call the plumbing company came in right away and resolved my problem. Fortunately I have not used Choice services too often

2 years ago

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Jane

The technition was very nice. Part arrived 3 weeks before he could come back. (not enough techs) Wrong part. Waiting another month. Been since right after the 4th of July when stove top was out.

2 years ago

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Celia

Appointments with repairmen are usually within a couple of days. However, some of the repairman are difficult to communicate with and one did not show up for multiple appointments.

2 years ago

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Jacqueline

Customer service was very good regarding my recent claim and the technician that fixed my microwave was efficient and fixed the problem quickly.

2 years ago

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Verified Customer

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Charles

They don"t live up to warranty and leave you with no option but to accept, we will repair or you just have to keep paying servicemen. Select reply is we're nor replacing your dishwasher. Never received a call from Choice explaining g why my dishwasher would not be replaced@?! This has drug on since Feburary 2024.

2 years ago

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Verified Customer

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Kaycee

A little better communication between Choice and the vendors it uses...seems that there was a lot of going back and forth, he said-she said before the work got done.

2 years ago

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Verified Customer

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Sandra

Very fast service. And when your tollite stops working you sure need that. Very satisfied with the speed and excellent service I received.

2 years ago

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Verified Customer

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HDale Dudley

AC unit not cooling was reported, T-stat was set on 75, house temp was 81 degrees and outside unit was running constant. Prompt response from CW and from AC contractor was great. AC tech was great, informed me and CW, that the problem with my 12yr old AC unit was inefficiency, Only 10 degree difference across the coils but should be 18 to 21 degree difference. AC tech stated to me the unit needed to be replaced and turned in his report to CW. CW reported to me "NO PROBLEM FOUND". THANKS

2 years ago

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Verified Customer

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Tina

Got a repair technician out quickly. But only covered $500 of a $4880 water leak repair. Pretty disappointed in the coverage. Have policy for this kind of situation and they find a way to not cover the cost or even part of it. Not the first time this has happened. 😞

2 years ago

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Verified Customer

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Margaret

I filed an air-conditioning claim on August 14, tomorrow is September 12 and the service is still not been completed. I’ve spent over an hour on the phone daily between calling the warranty company, the air conditioning technicians, and now the manager at carrier is involved, but for some reason, no one can get the orders straight to complete the installation. I am over 65 years old and have been living in hundred degree temperatures without an air conditioning for nearly a month.

2 years ago

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Verified Customer

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Robin

I was able to contact the service technician myself to schedule a better time and he came out within 24 hours and fixed the problem in 15 minutes!!

2 years ago

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Lisa

I was denied a claim when the company they they sent to my house works for them and said the claim should 100 percent should be covered I have been with out being able to use my kitchen sink over a month since I made the claim and still waiting Hopefully who ever receives thi review can do the right thing I paid my bill in full for the warranty. Thank you

2 years ago

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Verified Customer

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Dshavatt

Great service, good, stable pricing for return customers like me. That's what keeps me coming back for warranties on two houses!

2 years ago

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Theresa

While the first company were not able the do the repair for three weeks choice found another company and got my repair done in a few days

2 years ago

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Salah Kfoury

The whole process worked well from calling the service to assigning the work to getting it done within a couple of days all went seamless. Thank you.

2 years ago

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Verified Customer

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Donna And Wade Hutchison / Clark

Excellent Service. I truly appreciate Choice Hone Warranty. Three complete repair items were sent. The time between the repair assessment and the repair was a bit long.

2 years ago

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Verified Customer

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Keith Lewis

Great value for the money; the service was performed well and in an extremely timely manner. I highly recommend CHW for home warranty coverage!

2 years ago

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Verified Customer

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Jesse

I have two Minisplit a/c units. One was repaired then the other had the same problem identical and they denied second unit based on they said they should not have repaired the first on with same problem. They are pitiful. If they should not have repaired the first one then they wouldn’t have. They blamed it on the company they themselves recommended. First unit repaired is working fine. Never buy choice home warranty.

2 years ago

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Verified Customer

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Robert

it looks like Choice picked Sears to come fix our AC unit. they pushed the date out till Oct 12th that was unacceptable, my wife and my self are 75 yrs old and I just got out of hospital the day before I filled the claim. I call Choice and your CS person told me to call Sears to move up the date. Sears said they could not. We would have been without AC for over 15 days with no AC. It was anything but amazing Bob Hooey my account 178230976

2 years ago

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Verified Customer

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Terry

I have had 2 claims. The first one the repairman didn't know what he was doing. The second repairman was from Sears and he was great.

2 years ago

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Verified Customer

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Salvatore Louis Azzara

Reported my bedroom section of my central AC was out August 06, 2024. As of today September 06 2024 ( 1 Whole Summer Month) my unit is still no repaired. I have made dozens of telephone calls and spent hours on the phone with Choice. I reported this nightmare to the BBB and am thinking of going legal. I am 84 yrs old with a history of serrious heart issues.

2 years ago

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Verified Customer

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Donald

I called at least 4 times to stop service due to the property being sold. But each time I called I was placed on hold then disconnected, placed in the queue. Then disconnected promised a call back. Never received it. The only reason I can come up with is to collect more payments since I'm on auto pay. Maybe this review will get someone to call me. I'm going to terminate the service.

2 years ago Edited September 9, 2024

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Verified Customer

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Donald

Dislike they use loop holes in their contract to not pay for repairs . They always side with the repair technician even though there was proof that the repair technician made a mistake and was hoping we didn’t catch it , so that way they would have to send out another technician or just deny the claim so they don’t have to pay for it and leave me , the customer with a broken washer . Would not recommend .

2 years ago

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Verified Customer

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Jose

Follow up with contracted vendors to verify: 1. Whether parts have been ordered or not? 2. Whether parts have been received or not? 3. Repairs are being performed In a timely manner..

2 years ago

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Verified Customer

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Victoria

They are not a good company. They do not follow through and do not suppose their customers. We went 23 days without hot water and the only thing they would say is “please give us more time to find someone. We understand your frustration.” I don’t think they have any grasp of what customer service really means or just how much it costs to shower outside or at a truck stop. They are the WORST! Sure took my premiums though. IF I COULD GIVE A NEGATIVE RATING I WOULD!!!

2 years ago Edited September 9, 2024

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Verified Customer

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Sarah Perez

I’ve had a few service calls and all but one were approved. All the issues were fixed in a timely manner. I’ve been very pleased with them.

2 years ago

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Diane Sullivan

I paid 65.00 to AC tech that told us our AC was leaking and would report to Choice but reported that our AC was in good working condition. I don’t have 65.00 just to throw around. I tried to call the AC man but he did not answer, If you can’t give us 65.00 back then at least get us a credit for $65.00 and we can use it toward getting our garage door opener looked at as it’s not working right even though I put new batteries in it. Thanks

2 years ago Edited September 9, 2024

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Verified Customer

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Gwladys Axelrod

Found a reason not to even find a cause of a leak in my plumbing. I need a service that will do a maintenance call for each appliance once a year. It really has to be urgent with Choice. Going with someone else who meets my needs. I paid over $500 a year and got nothing!

2 years ago

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Verified Customer

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Dana

False advertising. When Choice says they will replace your appliance if they can’t fix it-they DO NOT. Read the fine print!!!! I had a dishwasher that could not be fixed. Choice sent me a letter saying they were replacing it but in lieu of replacing they sent me a check for $247 for me to replace my own dishwasher. Try to find a new dishwasher in today’s economy for that price. I had a nice upgraded machine too. This company completely inflates their advertising to sound too good to be true. Think again!

2 years ago

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Verified Customer

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Jacqueline Davis

I am not happy with the service provided by Choice, as well as the fact they denied to replace my water tank that went out, instead they chose to repair it, which now my water pressure in my home is very slow and I smell gas in my laundry room where the water tank is located. The service technician advised Choice it should be replaced, however Choice decided to go the cheap route and now I am left with a hissing tank, low water pressure and the smell of gas in my home! Extremely unsatisfied customer!!!!

2 years ago

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Verified Customer

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Misela Ortega

I have reached out to resolve a refund issue several times (via the website contact form) but have yet to receive a response. Is anyone checking these messages?

2 years ago

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Verified Customer

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Monica

With the holidays happening I'm still waiting for the parts the technician ordered. I'm sure it. Will be finished in a few days.

2 years ago Edited January 5, 2026

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Verified Customer

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Ravi

I have reported an issue with my garage door recently and was told the spring was bad and they need to have your authorization to complete the repair. The vendor company did not schedule an appointment despite several follow-ups and escalations I did with choice warranty. With garage door stuck for more than 10 days I had no choice but to get it repaired paying for the repair out of pocket as it was an emergency. I am too disappointed with choice warranty that I had to pay out of my pocket for the repair that was supposed to be covered.

2 years ago

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Verified Customer

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Jane

I put in as claim a year ago this September & am still waiting for my new pool pump which was finally approved Every time I call I’m greeted by an automated system stem that orders me to put in my phone number for a call back. The entire year after many many calls I have NEVER gotten a call back My dealer who has the pump in his possession can’t get ahold of Choice Warranty either. THIS IS UNEXCEPTIONABLE & I’m very disappointed with your company. We’ll see if you fix it

2 years ago

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Verified Customer

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reynaldo Trujillo

Dislike: increasing premium without prior notice, thats why looking another home warranty to replace choice home warranty

2 years ago

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Verified Customer

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Natasha Johnson

I like the company much. I am just having the same problem with my dryer that was fixed twice. Now I'm going to have to call for a come out again

2 years ago

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w nielsen

No coverage for a broken leaking h2o heater on a cold winter day with ill family, no call, no contact... I paid to have it replaced . Choice wouldn't even cover the heater $$ bad business.

2 years ago

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Verified Customer

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Oleksiy Blavat

Very quick response, I was happy with the tech that fixed my dryer. Had parts on hand, very communicative, able to take credit cards. Well done.

2 years ago

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Verified Customer

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Bernie Spoerri

I was impressed with the quality and professional service I received from Choice Home Warranty. I highly recommend them

2 years ago

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Monte Crane

They came on time but didn’t even come close to replacing my washing machine and would took awhile to talk to someone about why and never did and they still haven’t paid for my machine

2 years ago

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David

It took several days to find a company to come out and check my system. I was offered the reimbursement option but could not find a company that wanted to do that.

2 years ago

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Verified Customer

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Martin Bustos Ford

Good experience with our first claim. The service tech, George, that fixed our dryer was informative and fixed it without incident.

2 years ago

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Verified Customer

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Lupe Gomez

Wait for service appointment is not ideal and if parts need to be answered it takes another week, so had to wait for washer to get fixed for at least 2 wks.

2 years ago

Choice Home Warranty Reviews