Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Angie Slickers Cedar Falls, IA

You cannot get a technician to come 3 times out of 4. Also they last technician that looked at my dryer caused it to catch clothes and eat the buttons and the strings off of my clothes. When I called back to tell them this, they told me that this problem wasn't covered under my plan. Horrible customer service.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 28th, 2022

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Verified Customer

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Alan Mickle Myrtle Beach, SC

On my first claim after a year of having this plan, after 2 weeks of being without a stove/oven, I kept being told each day that the part would be coming in then we ran out of time before a house full of guest were coming. I demanded a replacement to which I was approved for approx. $220 reimbursement and I still have not received the check.

2 years ago

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Verified Customer

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John Wilson Upper Marlboro, MD

You can reference the historical record of Policy #: 308661355 Claim #: 159074053. Which as of this survey response 6/17/2022 remains unresolved. Multiple false email updates from Choice not clearly explaining the rationale for this issue not being resolved.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 29th, 2022

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Verified Customer

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Stephen Tucson, AZ

I tried to use my voucher by march and it's been 5 months and I got very frequent phone calls so I updated and have not gotten any repairs so far. It has been miserable. I feel like they don't actually want to repair anything.

2 years ago

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Verified Customer

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Anonymous Des Moines, IA

The man I dealt with was very helpful. I used it for my dryer and he wasn't able to find anything wrong with it so nothing went wrong there.

2 years ago

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Stanley Fresno, TX

It takes forever to get someone, you can't reach a live body. You have to go through the system. I just recently had a plumbing issue and I've had to go through two companies and still didn't get the issue resolved. I wish I could get out of my contract.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 28th, 2022

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Verified Customer

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Robert Las Vegas, NV

The guy who came over to service the air conditioner was good. Customer support is good. Value for your money is ok.

2 years ago

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Verified Customer

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Michael Hendersonville, TN

The workers at Choice Home Warranty are very dedicated to what they need to do. I would recommend them.

2 years ago

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Verified Customer

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Lois E. Las Vegas, NV

I really didn't have a lot of input or interaction with customer support but their technician was great.

2 years ago

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Verified Customer

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Martha&Jeff Huntsville, AL

It took us two weeks to get our refrigerator and freezer fixed when it was leaking. They are very informative.

2 years ago

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Verified Customer

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Shuming Sugar Land, TX

The first time I used it because my microwave didn't work. The second time I used it because a plumbing issue.

2 years ago

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Pejman Spring, TX

I ended up paying lots of money from my pocket for a pool issue and they didn't do good support on that. I think they replace things with something of lower quality.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 28th, 2022

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Verified Customer

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Randy Ormond Beach, FL

I had something dripping in the house I called them and they they respond very quickly. I always look up the company that they send me and the reviews were horrendous so I'm thinking of cancelling choice all together. The customer service is fine. They go by the book.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 28th, 2022

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Verified Customer

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John Merritt Island, FL

It took a little while to get through their menu. Our washing machine went bad. And they gave me money to replace it.

2 years ago

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Verified Customer

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Maria Courey Reynoldsburg, OH

When I called the response was imm. I was surprised!! The repairman who came was excellent and I am very pleased.

2 years ago

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Verified Customer

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SYLVIA DAVIS Raleigh, NC

HVAC Unit failed, had to be replaced. Choice replaced and had Technicians install immediately within a weeks time

2 years ago

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Verified Customer

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Frank J Surprise, AZ

We have needed CHW two times in about one month, and they sent people out both times within 24 hours.

2 years ago

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Verified Customer

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Hellen S Wilson Birmingham, AL

Efficient and timely through the end of my services. I really appreciated how the communicate each step

2 years ago

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Verified Customer

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Frank Leffman Summerfield, FL

Experience tech. On time. Completed all repairs on schedule. Cleaned up after himself. Very nice man.

2 years ago

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Verified Customer

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Michael Matthews, NC

Instant response, courteous and attentive. Appointment at our convenience and professionally repaired.

2 years ago

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Verified Customer

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edward fitzpatrick Mount Pleasant, SC

We needed some electrical work to be done,Kenneth Y from Eric c's Electric Co. found our problem and repair it.

2 years ago

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Linda L Binz Cabot, AR

Every time I needed someone to repair something they came out quickly and knew what they were doing.

2 years ago

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Verified Customer

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Scott Hanna Yulee, FL

The service techs have been great, I have a different opinion of what is considered routine maintenance to the AC system but other then that good

2 years ago

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Verified Customer

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Robert Gonzales North Las Vegas, NV

I prefer to talk to a live person when I schedule service, if I didn't check my junk mail I would not have known the tech. was coming

2 years ago

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Verified Customer

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Richard ORourke

My first claim was handled in a sloppy fashion, imo, and resulted in a cost $495 higher than the $75 advertised. The second and last claim was handled very efficiently with no problems or unexpected costs.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 28th, 2022

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Verified Customer

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Sarah Wycheck Austin, TX

They did not replace my water heater after two technicians came out and looked at it. After the second time it failed, the technician said it needed to be replace. Choice home warranty refused to replace it. I appealed it and nobody ever got back to me on the peel. I ended up having to replace it myself.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 24th, 2022

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Verified Customer

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Victoria Las Vegas, NV

I've only had one service call. From an electrician. It was a minor problem and it was fixed promptly.

2 years ago

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Margaret Sebastian, FL

It's a simple process you file a claim then a subcontractor schedules an appointment you pay your fee and that's it

2 years ago

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Verified Customer

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Jean Annapolis, MD

Great service. Efficient & timely. Take time to explain problems & recommend what needs to be done to prevent problem.

2 years ago

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Verified Customer

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Mercado Buford, GA

Great all around service! Response was timely. Techs are professional and knowledgeable. I will renew my contract, worth every dollar!

2 years ago

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Verified Customer

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Donna Millman Saint Cloud, FL

The latest service person was knowledgeable and fixed the air conditioner. I always have good experiences

2 years ago

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Matt Kelly Cincinnati, OH

Have been awesome on each issue I've had. Quickly and easily handle the contractor set up and appointment.

2 years ago

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Verified Customer

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Maria Stubbs Lancaster, PA

They solved my problem for $85 while other companies tried to tell me I needed $800 worth of repairs

2 years ago

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Verified Customer

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Jasper Rizzo Scott, LA

Good service, easy to work, east to talk to someone if there is a problem. Would recomend Choice Home Warranty

2 years ago

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Verified Customer

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JOYCE CHILDERS Haltom City, TX

I,ve had good results with the people that Choice has sent out. I,ve only had a couple of issues with them out of 5 years of being with them.

2 years ago

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Verified Customer

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Michelle Bailey Lee's Summit, MO

Everything went great except speed in getting repair company out and not having alternative methods of getting repairs done.

2 years ago

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Verified Customer

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Karen Susan Days Johnstown, OH

In my dealings with Choice, I felt strongly that they look for ways not to cover the repair. I will give them one last chance -- hopefully, I will not need them.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 27th, 2022

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Verified Customer

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Sandra J. Lynch Mebane, NC

Reluctant to pay, finally did... contractor had too many jobs that were rated higher priority even though I had a water leak in three different areas of my home

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 27th, 2022

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Verified Customer

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Gregory Isbell Muscle Shoals, AL

When they replace a product they claim that they can purchase the same product for around $320 when in fact it cost the customer about $750 , whereas I also have another home where the refrigerator went bad, they allowed $950 on a new one that I paid $1075 for it . CHW Is a CRAPPY company.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 27th, 2022

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Verified Customer

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Jeffery Burleson, TX

It took a while to get a hold of somebody and they're not very good at handling adversity. Yesterday I had a problem with the refrigerator that was in my garage and they told me I wasn't covered.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 25th, 2022

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Verified Customer

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Kenneth Harker Heights, TX

As far as customer support, they're pretty helpful and pretty safe, they are always on top of things. Things run pretty smoothly with this company.

2 years ago

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Verified Customer

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Marva Washington, DC

The insurance has a value to it. Overall you might not need it but maybe some year you will, it comes in handy.

2 years ago

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Varnell Ellenwood, GA

I use my warranty for my air conditioning and I had no problem getting to it. I had no problem with them coming to my house but in order to get my equipment it took about three weeks before I could get everything.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 25th, 2022

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Verified Customer

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Paul Spring, TX

I have had a very negative experience with them. But I do like their customer service because they are very helpful when you put a claim in. As far as the service goes, I'm getting nowhere with them it's frustrating. I think that if they would be more open to dialogue when settling a claim it would be a lot better.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 25th, 2022

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Verified Customer

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Everett Fayetteville, NC

They are very prompt. I made a phone call because I needed my ceiling fan fixed and they came out to help the next day.

2 years ago

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Nicholas Jack Wichita, KS

They never followed up with me, there was no follow through. Overall I feel like the company is a scum. Right now I am experiencing my third incident. Within eight months my AC was not working on three different incidences. They sent somebody out but they didn't want to fix them and wanted to rebuild my system. I strongly advise not using Choice.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 25th, 2022

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Verified Customer

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Anonymous Cocoa, FL

They are very quick to respond and they're always courteous. And they get the work done in a timely manner.

2 years ago

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Vernon Chesapeake, VA

When I called, they sent someone out to the house within 24 hours. I recently called for a service on our garage door.

2 years ago

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Dennis Ellenton, FL

Customer Support was good. They handle everything well. The last serviceman that came was not very good, but I don't have a problem with choice home warranty

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 25th, 2022

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Verified Customer

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Julia Snyder, TX

I had to use my warranty recently because the air conditioner would not keep the temperature right, so they took care of that one. They are always ready to answer questions that I might have.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Customer Relations.
We hope you will take a moment to update your star-rating to reflect your positive experience.

May. 25th, 2022

Choice Home Warranty Reviews