Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Basem Buckeye, AZ

I called in work to fix my agarage door. The next day the person come and they took care of it. Very beautiful and it's working.

6 years ago

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Randy & Vickie Memphis, TN

Right now they're taking care of my needs. My appliance is not repaired yet but I'm in the process of getting in repaired. They've been very receptive to my needs.

6 years ago

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Shedrick Irving, TX

Customer service is pretty friendly. My washing machine went out and I called in that morning and had somebody out the next day.

6 years ago

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Debra

Therewas not delay in getting back to me when I filed my claim and someone was able to come out within twenty-four hours and repair the problem.

6 years ago

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Gayle E Warren, OH

This past fall my furnace was not working correctly and I have an elderly mother living with me. And when I called them they were very good at taking the call and everything but then the contractor connected with them weren't going to come for a week and I told him I can't wait a week, I need it now. I was upset. Nobody's in a hurry.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Apr. 21st, 2020

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William Clinton, MD

They told me some stuff was vcovered when the technician came to take care of it. I called back to find out why the technician never came back to finish the job and they told me it was not covered, so very disappointed.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on our website.

Apr. 17th, 2020

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Verified Customer

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Rita

I used my warranty on my hot water tank. They were very patient coming out here. He was very polite and they were out here rather quickly.

6 years ago

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Be Wichita, KS

When I fled a claim it was very quickly that you guys responded to that and the technician called me back really quickly, that's very good.

6 years ago

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Earl & Debi Dowdy Houston, TX

When I used it, I made the call or did it online and the guy contacted me and they set it up, he showed up, the job was done. It was so easy.

6 years ago

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Anita Columbia, MD

They responded quickly. They took care of my problem efficiently. They were very professional and they clean up after themselves.

6 years ago

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Thomas Clearwater, FL

Right now it's not so good. I had a claim and the contractor went to the house to assess the damage. Said they've ordered a part and get back to us two and a half weeks ago. I haven't heard anything. Left messages for the contractor, left a message at Choice. Haven't heard anything so a little frustrated right now.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 8th, 2020

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Anonymous Tucson, AZ

Customer service has responded quickly. When I had an issue, someone was sent out the same day and it was taken care of immediately.

6 years ago

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Diana Valrico, FL

They're pretty quick to take care of the problem. Doesn't take them long. They ran to the phone quickly and send somebody.

6 years ago

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Barbara

They send someone out about a day and get the job done.They are friendly and nice love that.Thank you Choice Home Warrantly you are the best

6 years ago

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Karen

Quick response to claim request. Fast and excellent service. Techs are always friendly and care that you are satisfied with their service.

6 years ago

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Melanie

Very responsive and reliable. Much better than the company I have previously used. All technicians this far has been amazing and very knowledgeable.

6 years ago

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Kimberly

They are a good value for money. The companies respond quickly but I noticed a trend with not honoring A/C repair promises. No matter when or why I called nothing was covered or resolved.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement

Apr. 7th, 2020

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Verified Customer

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Tony

Because I bought the services since I had an old house in good shape. But 3 times out of 6 I got the repairs done. Sometimes items were not fixed because the were deemed too old to repair. But these were vintage items. I just got compensated with amounts that were too low to replace it a similar appliance

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 7th, 2020

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Verified Customer

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Gladys Las Vegas, NV

Got a plumber the day after I called. Very good customer service. They are a lot better than the previous company I had.

6 years ago

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Anonymous

You all have ALOT Of Exclusions While home insurance policies are usually required for homeowners, home warranties are never mandatory. But because insurance policies don't cover costs for damage as a result of daily wear and tear, home warranties can save you a lot of trouble and money because most home equipment and appliances will eventually require costly repairs. In fact, a recent Consumer Reports customer survey found that 1 in 5 new household appliances will require fixing soon after they're purchased.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 23rd, 2020

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Verified Customer

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Heather

Customer service is great but is far as them covering anything half of the stuff they have an exclusion too so it's not covered I'm definitely going to pay for a higher home warranty that will cover everything with no exclusions

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 23rd, 2020

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Verified Customer

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Pamela

They have been amazing! I have submitted 2 claims. The first one was difficult due to the vendor. Choice was outstanding once the replaced that vendor.

6 years ago

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Sabina Gibbs

Appointments are set quickly, contractors show up on time, service is provided professionally and all my claims are approved.

6 years ago

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Verified Customer

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Terry

FRIENDLY, PROMPT ON SERVICE PRICED VERY FAIR. EVERY TIME WE NEEDED SOMETHING REPAIRED WAS ALWAYS TAKEN CARE OF WITHIN TWO DAYS

6 years ago

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Luis Las Vegas, NV

Every time I've had a problem they are on it. I used it for my washer and ended up getting money towards getting a new one.

6 years ago

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Brenda Ridgeland, MS

Timely service, courteous associates. They took down my information and texted me the name of the person that would be coming out. They also did a follow up after.

6 years ago

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Mary Houston, TX

A couple of weeks ago we called in for a kitchen sink repair. We said we had a leakage in our kitchen sink and paid a sixty dollar service fee. The plumber came out, looked at the problem and took a photo. The claim was denied. I still had to pay the sixty dollars and still had a leaking sink. When I called to find out why it was denied I was told it was an exclusion. My complaint was that if it was an exclusion why was a plumber sent when we specified what the problem was.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage. It can also be found on the Choice Home Warranty website under User Agreement.

Mar. 20th, 2020

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Gary Mission, KS

They have courteous people that talk to you and find out what the problem is. They know what they're doing and have been in the business a long time.

6 years ago

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anonymous Kansas City, MO

Anytime I've called choice the service has been prompt and the companies they sent out have done the work very efficiently.

6 years ago

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Sahayaraj Charlotte, NC

I am happy so far. All the times that they came they were prompt, did the service, and I didn't have any problems after that.

6 years ago

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Marcus

It's better than quite a few other warranty companies I've had. I used them for plumbing and my washing machine and they were excellent.

6 years ago

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James

They take care of everything right away. My oven broke and they sent someone out the next day. He was in and out of my house in 15 minutes.

6 years ago

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Verified Customer

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Wanting

They work with me well, are knowledgeable and give me all the answer that I needed. They reply back and schedule an appointment right away.

6 years ago

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Robin

Choice Home Warranty has been very good to me because they took care of what I needed to have done. The repaired my microwave and replaced my stove.

6 years ago

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Rick

Seems like the best deal and to take care of things on a timely basis. There seems to be decent people working for them. The service people were very good.

6 years ago

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Louis

They had a little confusion with one of the services they were providing. They couldn't coordinate with the technician for some reason. I don't think the technician was that knowledgeable.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 17th, 2020

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Verified Customer

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Alice

The two issues I've had were handled very well and very quickly. You can't really choose who they send out but both times, they've sent somebody very good.

6 years ago

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Jerry

They always help me when I need service. I just used it about 3 weeks ago and they took care of everything I needed and followed up.

6 years ago

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Mark

They are pretty good about answering all the questions that you have and are pretty prompt about getting technician out to your house.

6 years ago

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Jo

I used it probably 3 times on my hot water tank and I kept having to replace the thermocouple and I just went out and bought a new hot water tank because they would not replace it.

6 years ago

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Fonzell Rowlett, TX

You guys always rectify the problems that I have had so far. You always come through. I would highly recommend choice to other owners.

6 years ago

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Janet Golden, CO

We've had two different calls for our washing machine and one for our dryer. They've repaired what they needed to, they did a good job.

6 years ago

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Linda Las Vegas, NV

Some of the companies they work with don't do a good job but when I reported it to choice, they sent out a different company to resolve the problem asap.

6 years ago

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David

They fixed my dishwasher right away, it only took three days to get out here and fix it. I would definitely recommend them.

6 years ago

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Dewey

The coverage and the price are good. They got someone out here and took care of the problem and they were very good about it.

6 years ago

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Diana

Whenever I call them, they send somebody to me immediately or someone get in touch with me immediately. They've been there when I needed them.

6 years ago

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Kenneth

It has all the things I require. They always come through and they do the job right. Everything works out fine and it is timely. I am very satisfied.

6 years ago

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Terry

Choice has been very good and responsive. It took a long to figure out a problem, like three months, and they kept coming back and trying multiple things.

6 years ago

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Darlene M. Dortch

Do not replace, repair costly repairs. Very, very, very bad, unfair, no response to electrical problem that began January 3, 2020. Still do not have power. Initial repair was not done properly caused total power loses to furnace and fuse box needs to be replaced. Had 4 different assigned Case Managets who never returned my calls or responded to my written appeal. .

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 9th, 2020

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Moy Timothy

I wasn't happy. Felt like they did everything in their power to weasel out of repairs. I used them twice. First time the customer service agent didn't understand what I needed, so that was a wasted call. The second time was for a garage door opener that was 20 years old and they tried to get out of it until the contractor told them it had to be replaced. I paid for 3 years and got one repair. I could've done that on my own for that cost.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 9th, 2020

Choice Home Warranty Reviews