Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Dotson

When I called they immediately got on the problem. The people that they send out to fix the problem are good and do faster.

5 years ago

check_circle

Verified Customer

star star star star star

Fayteen Marshall

They are a first cleass operation. I call and the same day or the next a technician is at my home. I have rated each time 5 stars.

5 years ago

check_circle

Verified Customer

star star star star star

Ron

We had another warranty company and they didn't provide the service that Choice does. Choice is prompt and responds to our needs.

5 years ago

check_circle

Verified Customer

star star star star star_border

George Houston, TX

I chose them because the price was good and the person I talked to I liked. They've always been attentive. Most of the time they do what they said they were going to do.

5 years ago

check_circle

Verified Customer

star star star star star

Billy Wallace

Because they trustworthy, have good customer service, and the quality of their work is excellent. I would recommend them to family and friends.

5 years ago

check_circle

Verified Customer

star star star star star

Regina L. Lee

They take care of my issue within a few days and the techs are great. I had AHS and their customer service was horrible. SO glad I switched.

5 years ago

check_circle

Verified Customer

star star star star star

Christopher

Customer support answers promptly and the few times I've used them, they came out and my issues were resolved satisfactorily.

6 years ago

check_circle

Verified Customer

star star star star star

Sandra

Service guy was very educated and explained everything to me he was doing to my electricity. The service is great on the phone too.

6 years ago

check_circle

Verified Customer

star star star star star

Lionel

I like the price and they have good customer service. One time I did uses them to get a water heater repaired and they didn't repair it.

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Marie Sinning

Like all home warranties they find tons of excuses to not pay for repairs and if the job is covered they take forever to find someone who is cheap enough so they aren't paying too much out of their own pocket. Doesn't matter that the customer is inconvenienced while they are looking.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Feb. 4th, 2020

check_circle

Verified Customer

star star star star_border star_border

diane Columbus, OH

I wasn't informed of the HUGE PRICE CHANGE....very unsatisfied with that!!! Service person was great, but not satisfied in the big jump in service....from60.00 to 85.00 and as I stated not informed

6 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Catherine

So far CHW has handled my claims very quickly and professionally. Also Choice has provided me with repairmen who know what they are doing!

6 years ago

check_circle

Verified Customer

star star star star star_border

Katie

I have had 1 very bad repair company however the rest have been outstanding. Choice sent another repair service when I called them about the bad company"

6 years ago

check_circle

Verified Customer

star star star star star_border

Karen Taylor Colorado Springs, CO

This past experience was excellent. Repair person ca m e o. Time, had the needed part a b d did the job in a timely manner. He was pleasant and efficient.

6 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Carmen

They were able to repair two of my items, the water heater and dishwasher pump and they sent out good contractors to do the repairs.

6 years ago

check_circle

Verified Customer

star star star star star

Fred Eyrich Punta Gorda, FL

They did the job they were supposed to. They came when they said they were going to come. They replaced the refrigerator.

6 years ago

check_circle

Verified Customer

star star star star star_border

Kim Howard, PA

Customer support is very friendly and got back to me in a short period of time. They saw what was needed and got a hold of a company and he got the part.

6 years ago

check_circle

Verified Customer

star star star star star

Mary Enid, OK

The couple of times that I've called, responsible people are used to do the work, good people come out in a timely manner.

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Francis Surprise, AZ

I liked the advertisement and the price but I am not getting what I want and what I am paying for. My microwave was busted and we still haven't gotten parts and they said the parts were ordered and it has been too long and they said they don't replace microwave ovens.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Jan. 20th, 2020

check_circle

Verified Customer

star star star star star

Gina Springdale, AR

Very efficient and the price is right. I am very pleased with the people that they have. The repair person was out here the next day to assist.

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Kathy

I had a bad experience with them. It took them over six months to send out someone to fix my washer.There people replaced my stove with an old one that they have had to come and fix two or three times and it still needs work.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jan. 17th, 2020

check_circle

Verified Customer

star star star star star

Sharyl Diamond

I've never had any issuse, they've always Caine when the said they would and did everything they could to fix the problem

6 years ago

check_circle

Verified Customer

star star star star star

Phillip Guerrero

Responsive and polite service. Call taker took my information and responded promptly with both service companies information.

6 years ago

check_circle

Verified Customer

star star star star star

Michelle Lu

So far, Choice home warranty has best service and price, and easy to communicate, arrival timely, professional contractor,

6 years ago

check_circle

Verified Customer

star star star star star_border

Irene Heunean

Sometimes the contractor takes one week to get back to fixing the broken appliance.They told me the delay was because Choice warranty took long to approve the problem.

6 years ago

check_circle

Verified Customer

star star star star star

anonymous

Overall it's great. I've used it twice since I've been with them. If I have a problem I call them and they fix it. No hassle.

6 years ago

check_circle

Verified Customer

star star star star star

James

My air conditioning wasn't working and they were out the next day to fix it. I was happy and everything was resolved in a quick fashion.

6 years ago

check_circle

Verified Customer

star star star star star

Melvyn

Most of the time they call me back shortly. They get they guy here to take care of it and everything's been satisfactory.

6 years ago

check_circle

Verified Customer

star star star star star

anonymous

My heater went out in the middle of summer and they showed up within 2 days. It could have been a little bit faster but they did get it fixed.

6 years ago

check_circle

Verified Customer

star star star star star_border

Richard

I've used my warranty several times I would say seven out of ten times there were no problems three out of ten times I probably had to fight a little bit.

6 years ago

check_circle

Verified Customer

star star star star star

Frank

They are prompt. I used it for my refrigerator and they were able to send someone out within a week. They chose good people to come fix my appliance.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Gerald Woodstown, NJ

They took too long to send someone out when a person comes out. They messed up my heating system and it's been a real problem. They were coming and I couldn't get them up to seven days for the plumbing. They sent a company out and they cut all the wires inside the heating system and it couldn't be repaired and I wound up having to buy a new system. They are very poor, they don't return calls. They are just bad.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Jan. 14th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Wanda

I have a pending work thing and I have not heard back from anyone even the people supposed to be working on the heat pump. They say they are still working on it and waiting for a part but that has been since December, it should not take this long. I paid eighty five dollars for someone to come out and fix the problem.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Jan. 14th, 2020

check_circle

Verified Customer

star star star star star

Graham

When I need to use the, I call them and they send someone out a few days later and the problem gets fixed. They are very responsive.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Shreekant

Previous experiences have been horrible but my recent experience was good. There are many fine print items which are essential that are left out and they are costly. The people who came in were very good.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jan. 14th, 2020

check_circle

Verified Customer

star star star star star

Edward

They were quick and right to the point and did the job the first time. I only had to make one phone call and it was taken care of.

6 years ago

check_circle

Verified Customer

star star star star star

Carlo And Trimaud Blytheville, AR

It is a pretty good deal and their customer service is professional and courteous when I make a claim and I like the service they offer.

6 years ago

check_circle

Verified Customer

star star star star star

Greg Casa Grande, AZ

They are really good at taking care of our service. We had a washer need and a guy was here within a day. It's just really good protection.

6 years ago

check_circle

Verified Customer

star star star star star_border

Jenny Willow Springs, NC

They need to work with more people so that we get quicker service. I just used my warranty last week and it took 3 days because of the holiday to fix our hot water tank.

6 years ago

check_circle

Verified Customer

star star star star star

Francine

It's fine. I've used it twice. My garbage disposal was broken. It took a while for somebody to come and then they were late. But it got fixed.

6 years ago

check_circle

Verified Customer

star star star star star

Patty Mt Pleasant, NC

They are very informative and efficient. I used it for my furnace but unfortunately the warranty doesn't cover maintenance and cleaning.

6 years ago

check_circle

Verified Customer

star star star star star

Patrick Georgetown, TX

Our garbage disposal quit working. Within a couple of days a service tech came out and replaced it. The response and service was quick.

6 years ago

check_circle

Verified Customer

star star star star star

Andrea

Prompt service, I just bought my home and within a month I needed a plumber and called Choice Warranty and the plumber came right out.

6 years ago

check_circle

Verified Customer

star star star star star

Janie ramos

They have always helped with any repair request that I have requested. They send out great companies to help with customers request

6 years ago

check_circle

Verified Customer

star star star star star

Maria Amaro

They fixed my air conditioner. And the person who fixed was very helpful and explain in details what happened to the air conditioner.

6 years ago

check_circle

Verified Customer

star star star star star

sue

so far, claims get done quicker, and when they send out a service tech and they don't know what they're doing, you give me my service fee back

6 years ago

check_circle

Verified Customer

star star star star star

Shaune

Usually they send a pretty good technician. The claim was created in fifteen minutes and he was knowledgeable. It was a good experience.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Joe Reno, NV

Our refrigerator stopped working and they said they would get back to me and after twenty four hours they sent me an email saying they couldn't find anyone and that I could get my own person and they would reimburse me. I found a person to come out the very next day. When I paid the bill, I called them in the morning and they said that my bill was $767 and that they would reimburse me $435 and when it didn't work, they came back and sent the replacement for a $10,000 built in refrigerator to be $499. I'm very upset. I've only had them for a month.

6 years ago

check_circle

Verified Customer

star star star star star

Deborah Spring Hill, FL

Everything worked out just fine. My dryer stopped working all of the sudden and I had to get him out here to see if they could get the dryer working.

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous Boynton Beach, FL

I guess I was mistaken about what it means when they say repair or replace. They're not coming in right now. My washing machine is dead and it took two weeks for them decide to stop trying to fix it and said that I can get a new one. I thought they were going to bring me a new one, but they told me I can have $299 and I can buy one myself.

6 years ago

Choice Home Warranty Reviews