Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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April/Scott Wakeford

My $75 service fee jumped to over $800 to take care of broken water heater. Shocked me. Had to have hot water, no one to dispute this for over a week, so felt had to pay it.

7 months ago

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Crystal Hardwick

Excellent customer service and speedy service! I appreciate Choice Home Warranty so much!

7 months ago

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Cheretta/Sam Manov

Actually, CHW is getting better. Better contractor's. We have several homes covered by CHW. Thank you 😊

7 months ago

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Mary Murphy

My experience using Choice Home Warranty is great. I feel safe and secure with your service.

8 months ago

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Emma

My first time using choice. I was pleased with the professionalism, of the service

8 months ago

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Dean

So far, the service has been exceptional! Three calls with very friendly techs!!

8 months ago

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Debbie

Always helpful and has always gotten someone to my house in a very timely manner

8 months ago

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Mark

Filing a claim online is very easy, I am very pleased with the process from beginning to end.

8 months ago

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John

The work has not been completed to this day. I have been in touch with the contractor. He was very nice, but the work has not been completed.

8 months ago

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Sandra Norwood

Very polite and professional did his best to get it working—my unit needs an electrician

8 months ago

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Janice

recommended by our son in law, We didn't know anyone else using a warranty company at the time we signed up.

8 months ago

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Cherry

There are a good warranty company I been a member for 5 years and counting thank you Jessica.

8 months ago

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Russell

On January 12, we had a guy come out and check our roof and yes we had a leak. We have not heard anything back from choice warranty or from the gentleman that checked the roof very unhappy with service. Please advise.

8 months ago

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Cynthia

I live in an older home and I am retired, so having a warranty helps covers repairs.

8 months ago

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Keisha Floyd

Great warranty company. Just dont like when an item/service is not covered, you still pay a service fee.

8 months ago

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Albertkathryn

I haven't compared other warranty companies and I haven't filed any claims yet. Thus,I won't really know how they are until that time.

8 months ago

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Verified Customer

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Bernardkaren

Choice Home has been very easy to work with. Response time is good and workmanship is good

8 months ago

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Jewelleah Kempers

I just bought a new home in August and decided to buy a Choice Home Warranty protection plan. I was glad I did too because 2 months after moving in, I had a major problem with my kitchen dishwasher. I called a Choice Representative telling him my problem, I thought he was very courteous as he provided the service company's contact information. I felt immediately reassured that my problem was going to get fixed fast. The service company was known for their quick replies. When the tech arrived early the next morning, he was able to repair my dishwasher no problem. I am very pleased overall with the service I received from the tech and from the Choice representative who took my call.

3 years ago

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Ang Peppers Cincinnati, OH

Mr. Greg L first took the time to notice that I built a plan on line and included my garage deep freezer. No other agent did that. He went above and beyond to address my concerns and explained the part of the policy that I was concerned about to me. He then even further recognized that I was a Veteran and offered the Military extension plan to us and the fee drop we would receive switching from our current home warranty. If my husband was happy to hear how good quality the plan is Greg really impressed because it is hard to get my husband to say yes when a lump sum of money is being shelled out at one time. I must say Greg did an amazing job selling us the plan.

4 years ago

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gricel valdez Yuma, AZ

I have this company as my current home service company. I have been a customer since January. I haven't had a claim yet and I hope I don't. I'd like to think I'm paying for peice of mind. Why I chose this company when I left my other company was customer service I called to switch and I got better coverage for less than I was paying with the other company. On hold time is virtually non- existent. The reps are polite and knowledgeable and the best part is I'm talking to someone in New Jersey instead of Bangkok, Thailand. Not having to repeat yourself or ask the other person to repeat themselves goes a long way in my book. I recommend these guys based on customer service. I have had a few home warranty companies in my day and if something goes wrong I feel comfortable that there on the job.

4 years ago Edited July 6, 2022

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Teri Beresford, SD

Horrible company. Rude, unproffessional.

2 weeks ago

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Kim Farmington, UT

dont honor their contract or obligations

2 weeks ago

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Eric Irmo, SC

Most unreliable. Must find a reason to decline claims.

2 weeks ago

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frederick Mexico, MO

It takes them too long to complete your claim.

3 weeks ago

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David Greensboro, NC

Poor response to icemaker issue. Poor follow up.

3 weeks ago

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Trudy Memphis, TN

Didn’t really cover my appliance to replace it

3 weeks ago

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Robert Connors and Linda Foster Boca Raton, FL

Cancelled appointment with ac repair. Still got charged $75

4 weeks ago

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Anthony Greene Crownsville, Maryland

1st time using this service, so I'll wait until the service work is completed to provide any further comments

2 months ago

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Kaushik Patel Cary, North Carolina

Great value for the service. Customer service is also awesome. Just spoke to Kurt W. (Supervisor) who took good care of me.

3 months ago

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Linda Gregory Damascus, Maryland

Other services was great but when they replace your items with e-card from Lowe’s they say it could take up to 30 days to e-mail it to you so you have to wait too long to replace like a washer then wait til store can deliver. Wish they could make process a little faster. I don’t like waiting 5 days for service and waiting another 30 days for e-mail check then waiting for a delivery too.

3 months ago

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Edward Greene Macon, Georgia

The tech actually came two days early. He was very knowledgeable and efficient. He and his company gets an A+ from this customer!

3 months ago

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Deacon Bev Sr Villanova, Pennsylvania

The service call was very professional. He fixed my issue. I was very happy with his work. It would have been a 5 star if they could have arrived a day out 2 earlier.

3 months ago

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Evelyn Jackson Dallas, Texas

The technicians HVAC guys were literally little boys who didn’t have the proper experience to install my unit. The also caused electrical issues after wiring the unit incorrectly Also the case manager that I spoke with on July 8th named Patterson was very unprofessional and very arrogant.

4 months ago

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Don Quesnell San Antonio, Texas

It’s so very, very nice to be surprised that the service was “on target” was certainly deserving of praise. Nice job!

4 months ago Edited July 23, 2026

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Ricky McDaniel Houston, Texas

This company no one cares I live in Texas my AC went out submitted a claim on Monday did get a technician out until Friday had to put my family in a motel because no technician was available and no such service as emergency services keep giving me the run around also was told they don’t do second opinions do not recommend this company to anyone

4 months ago

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Kathleen Kilpatrick Edgecliff Village, Texas

Filing a claim online is quick and easy. Initial response is fast. Technicians are usually within the time frame stated and are usually friendly and qualified.

4 months ago

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Catherine Aronld Kyle, Texas

Reasonable price. They respond with eagerness to help with any issue that comes up. They are very polite and professional.

4 months ago

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Robert Duffy Rock Hill, South Carolina

Lack of communication, poor business operation. Negative attitude of Choice employees. This carries over to the lack of service companies willing to work with you. Your real problem is your very negative relation with service companies. "Who wants to work with Choice?". No one.

4 months ago

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Jackie Batiste Houston, Texas

I like that the technician was very professional and focus in getting the work done and to ensure the Unit was working probably.

4 months ago

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Rosemary Carroll Cave Creek, Arizona

Luke was very knowledgeable and pleasant. He got right to the problem and explained exactly what went wrong with my water heater.

4 months ago

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Clarissa Sheler Mason, Michigan

Adam was extremely customer friendly and patient. Explained everything well and was patient while a asked questions to help me make my decision

4 months ago

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Hawk Fam Taylors, South Carolina

LaShante helped make the claim process smooth for us! We’ve had a good experience over the past two years with Choice.

4 months ago

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Srini L Washington, Virginia

David J. is great guy explained very detailed about benefits he is able to convenience me in less than 15mins and signup policy.

4 months ago

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Vivian Ortega Budd, Illinois

He arrived on the early side on approximate time frame which I really appreciated since the extreme heat week had just started.

4 months ago

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Tracy D Boswell Budd, Illinois

They came and diagnosed the problem that day and fixed half the problem. Ordered the part and replaced it when it came in. Excellent work!!

4 months ago

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Mary lyne Ona, Florida

I just signed up the representative was courteous well informed and very helpful to me He explained the policy and detail to me which was very appreciative

4 months ago

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SQ vonKatt Manahawkin, New Jersey

We had a service call for a gas leak in our dryer. The representative came out the next day but didn’t have the part which he stated was in stock. I have not heard back on the repair of my dryer.

4 months ago

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Louis Kokkinakos Perry Hall, Maryland

Delords was awesome very respectful and quickly to get the job done. Had shoes covered when he came in to the house. I highly recommend his service.

4 months ago

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David Flake The Woodlands, Texas

Easy to do business with. The whole process is simple and hassle free. Sleep better knowing have them in case we need them.

4 months ago

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Arlene Casella Dallas, Texas

ARRIVED ON TIME. WAS VERY PLEASENT. HE UNABLE TO FIX IT SINCE IT NEEDED A PART . HE ORDERED THE PART AND SAID HE WILL RETURN AS SOON AS IT COMES IN

4 months ago

Choice Home Warranty Reviews