Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Machelle Quinn

I have canceled Choice home warranty, they have the worse customer service I have ever experienced, I filed a complaint with the BBB to get a response from Choice

6 months ago

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ZEENAT MADHANY

have had a repair person out 3 times and we still have the refrigerator making loud noise at times

6 months ago

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Kwan Kuk

Nice people, so fast care for claim to fix. Need home warranty try choice.

6 months ago

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Ricky

Great value and piece of mind knowing that eventually something will break.

6 months ago

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Teresa

Very efficient got the job done quickly staff was very friendly

6 months ago

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Wilford

Ease of initiating a claim Speedy response Easy to connect with support staff

6 months ago

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Sharon

It was an easy process and my heat was back on in a couple of days.

7 months ago

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Shelany

Takes too long to get a contractor assigned. Tries to avoid paying for anything Confusing language in policy to avoid paying

7 months ago

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yatesjanet@aol.com

The two companies sent for repairs were on-time and very professional.

7 months ago

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betty freeze

My detailed experiences with Choice Home' service to me are following.

7 months ago

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Recardo Bryant

Choice has been charging me double monthly. I called about this issue last week & was told it would be taken care of in a few days.

7 months ago

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Robert

It was very fast and the techs were very friendly and polite

7 months ago

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Marlene

Electrical tech did not show up or call. I had to call them, they said they passed my exit and said they will come this morning but still haven't heard from them.

7 months ago

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Rod Shier

I submitted a claim for same problem June 2023, it is April 2024, which CHW is informing me that the work is complete, however, it still not fixed.

7 months ago

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Paul

Inevitably CHW finds a way to deny the claim. I would say I have in 5 years had about a 50% success rate.

7 months ago

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Ezra

So far I like it all, but I have heard some things that are concerning to me

7 months ago

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Gene

Jessica was great. She handled my issue in a very professional way. Thanks

7 months ago

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Jane Wiley

Service technicians that responded to my calls were professional and polite.

7 months ago

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DeRosa II

Again...texh came did DW... he ordered parts...4.8 was appointment.. he didn't show and CHOICE HOME WARRANTY... SUCKS... THEY DO NOTHING AND OFFER SUBPAR SERVICE!

7 months ago

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janice buono

The contractor was very nice and explained every thing to me.

7 months ago

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Kimberly Navarro

I got the appointment real quickly. Within the week my refrigerator was fixed.

7 months ago

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Jennifer Mannion

I love it. Claims are answered fast. Customer service is great.

7 months ago

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Brenda Corell

Fairly new customer - so far we're satisfied with the plan and most of the service companies.

7 months ago

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Nora Azenon

I am satisfied with the outcome of work when a claim is submitted

7 months ago

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Debra

Have been very happy with each time I have used Choice for appliance repair.

7 months ago

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Esmina Roberts

Excellent service. So far the best home warranty company we ever had!!

7 months ago

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Leonora

They recommend a top rated service company who provided an efficient serviceman

7 months ago

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Allan

Plumber no booties and refused to remove shoes. Replaced next plumber did not resolve problem and choice said still Must use service.

7 months ago

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Brian

Picks and chooses what they want to cover. When something bigger actually happens they’re out. I’m having to hire an attorney to look into a simple matter.

7 months ago

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Taurus

Great Service , low cost, fixed right the first time every time

7 months ago

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Jane Isabelle

The part had to be ordered for my fridge…still waiting to hear back from the company.

7 months ago

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Bee Karnes

Company did not follow thru with last claim even after repairman at my home... customer service no help. No call back or follow up. I have repeatedly called no success..

7 months ago

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Margaret Latham

My problem with my a/c was handled quickly and in a very professional manner.

7 months ago

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Kingston Thomas

Excellent company, love the way they have the customer concerns priority.

7 months ago

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Noel

Great customer service! Friendly representatives and contractor.

7 months ago

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Justin

Just recently, we had a hot water heater go out. They handled it the next day.

7 months ago

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Emma

My heater went out. They responded and answered all my questions in one call.

7 months ago

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Douglas

It took 5 days to find an HVAC place to come check my system out (over a weekend). Overall I was without heat in March for 13 days.

7 months ago

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Michael Halbmaier

I only used it once so far and they were fast and efficient.

8 months ago

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Bridgette Irvine, CA

Slow service call Takes too long for a service call Instead of calling asking what is a good day for you. You take off work then they don't show up

8 months ago

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Cheryl Blockus

Techs seemed to know what they were doing. Dryer is much better.

8 months ago Edited June 7, 2024

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Darlene Crank Bossier City, LA

They responded quickly to my calls. And took care of my iddues

8 months ago

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Charles Raleigh, NC

Took to long to fix my problem, ordered the wrong part and I had to be the go between the plumber and choice so I am not happy with there service

8 months ago

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Sebastian

WE NEED THIS TYPE OF SERVICE. WE MEET SOME GOOD REPAIR PEOPLE AT TIMES. THANK YOU

8 months ago

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Gay Springfield, VA

Happy with diagnosis and repair but had to wait too long for the service appointment.

8 months ago

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Jesse

Very responsive to questions I had Just need a outside foundation plan maybe

8 months ago

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Suri

Dedicated customer service. Always make sure the issue is resolved

8 months ago

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Jon Corral Los Angeles, CA

Damarcus was super efficient, kind and professional. Job quality was excellent.

8 months ago

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Adrian Enrique Chairez Arlington, TX

I love this company , they provide great services and very profesional workers

8 months ago

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Fatima FL

Responsive and if they can't fix they replace. Very good experience!

8 months ago

Choice Home Warranty Reviews