Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Nilsa Gonzalez Dallas, TX

With my old home warranty company, if the appliance could not be fixed, if was replaced. In this case my washer could not be repaired, and my option was to get $343 to replace it which it does not that is about 58% of what it would cost to replace it. I had to call the customer service team to be able to get a higher amount, which still does not cover the replacement of the washer only about 80%. Then the way in which it is done, it states, "to start replacement process click here" and then it automatically assigns you an amount to be refunded thru a "Lowes" gift card or a check. I switched from AHS to you because it saved quite a lot on the monthly. And sadly, now I feel that I am getting what I paid for and not in a good way.

1 year ago

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David Anderson Maryville, TN

Overall happy with CHW and this job was perfect... Anytime Plumb Rite is assigned, I know there won't be any issues. The concern that I have is that when you assign a contractor, you're very hands off so I'm left to deal with rotten contractors on my own - even though they are contractors of your choice. Fortunately, most of the contractors on your roster are really good (like Plumb Rite) but that isn't always the case. If you could short up customer support when things go sideways with a contractor, you'd be at a solid 5-star review!

1 year ago

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Thom Corrigan Parker, CO

Our Regional rep Amanda T is always great and super responsive. We just filed a claim for repairs to our boiler and Cheryl H , Support Manager communicated regularly with us to give us status updates and followup after the repair.

1 year ago

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J.J. Vermillion

They were friendly yet professional. I believe I received a very good deal on all that was covered. Just survived a serious plumbing repair which took 2 weeks to complete. Excited now that I have a backup plan in case something else breaks down.

1 year ago

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Fred Kalt Wasilla, AK

Technician was kind and thorough. He has belped us a couple of times. As for CHW, they need to improve their communication with policy holders. They cant just set up an appointment without first asking (calling over the phone) if the day and time is okay with the policy holder. They are horrible at communicating with their customers.

1 year ago

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Letty Valdez Patterson, CA

I like the coverage that was offered to me, it gives me peace of mind in case I have to do some repairs at home! A felt very comfortable with the monthly payments, the agent Matt R explained very well the coverage and also the options I have.

1 year ago

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Melissa Wood

I liked how fast they got someone to come out and check my heater but I was very disappointed that the technician did not get my heater working fully! He got my heater to turn on but said that he couldn’t get the fuel flowing into it because it wasn’t in the contract details? He told me I had to get the fuel in the line and use a shop vac to draw the fuel in? I was confused as to why he wasn’t aloud to do that? If he’s a HVAC tech why wouldn’t he finish the job to get my heater to actually produce heat?

1 year ago

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Donovan Edwards

So far I love everything about the company and service EXCEPT having to pay a separate co-pay on each appliance, even when it's the same guy talking to my wife about servicing additional appliances as he was repairing the leaking clothes washing machine. That was not the policy with our previous home warranty company, but I am still glad we switched to Choice.

1 year ago Edited March 26, 2024

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Sharon

This is a new policy so I don’t know the experience yet of service calls an actual customer service, but my sales rep was excellent. Very patient answered all my questions and gave me the best deal that he could that I appreciate.

1 year ago

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candlediva4u Owings Mills, MD

He was on time; courteous; friendly; efficient; fast; knowledgeable; and made sure that I understood exactly what the probable was and what he did to correct it. He gave me suggestions on how to use my dishwasher going forward to get the most out of it.

1 year ago

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bnjfrancis1 Allen Park, MI

Have used my warranty a few times, once for a furnace issue and a garage door opener and have been happy. It took longer than I thought to get someone out for my garage door but the company and service guy that came out was great.

1 year ago Edited March 5, 2024

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Donna B Drury Lawrenceburg, KY

Choice has been very good to us and gave us real piece of mine. I just filed a new claim on my furnace making a noise and it’s the only thing they have objected and thought the furnace was still under warranty and it is almost 20 years old. I put in a review, just praying.

1 year ago

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Jimmie Crenshaw II Dallas, TX

I liked my second call, I forgot the reps name I hope you can see whom it was I spoke with, I have to tell you, this person went out of the way to understand my concerns, she listened to me, resolved my issue! WELL DONE👏🏽🙋🏽👏🏽👏🏽

1 year ago

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Emily M Scoccimarro Manahawkin, NJ

great service. confusing when suggested appointment is changed. continue to receive confirmations of initial appointment after having received notice of change. minor problem. What counts is their prompt response to claims. Have used Choice for years and would not be without it,

1 year ago

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Eliot R Charlotte, NC

Quick response. I put in a claim on the website in the early morning (my heater wasn't working) and the tech was at my house at 12:30 p.m. and fixed the problem within the hour. I couldn't be more satisfied. Thank you Choice Home Warranty!

1 year ago

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Yvonne Potter Jacksonville, FL

I purchased this policy in March of 2023 and this is my first claim. Within minutes of going online and filling this claim on Feb 5, I had a scheduled appointment for Feb 6 with a window of the time my technician will arrive. So far this is the ideal company to take the stress off of everyday mishaps. Stay tuned for updates.

1 year ago

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Kevin L Coats Chatsworth, GA

My heating system went down and I contacted Choice Home warranty. The process was very easy. They gave my claim to a local company and they replaced the heat exchange unit. The only problem I had was the time it took to get the heating working but outside that I am very pleased with the service from Choice Home warranty.

1 year ago

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Jennifer Davis Midlothian, VA

We have had Choice for a few years now. Never had a problem. This time our heater broke when it freezing outside. It took Choice 2 technician visits and a final visit to fix the issue. I wish there was a quicker way to process claims like this. The technician said he had everything on the first day to fix our unit. Instead we went 10 additional days without heat. Our home was 50 degrees in the mornings.

1 year ago

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vicki portis Akron, OH

I'm giving three stars because at first I was led to believe this company was on the ball at serving thier customers. In January I put in a claim on one of my refrigerators which I keep in my garage. The service technician came out and recommended the refrigerator be replaced because he couldn't find the part that was needed, I agreed to a lowes gift card that would help in replacing the refrigerator for I believe 495.00, which I haven't received yet they said I have up to 30 day to receive. Haven't heard anything yet giving it until the first of March before I reach out again. I want to think good of this company, but I'm a little optimistic now until I get results.

1 year ago Edited February 21, 2024

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Jerry Cooper Hemet, CA

Gilbert (Falcon Plumbing Co.) was a very nice and knowledgeable professional. He arrived on time and listened to my description of the problem I was experiencing. I will highly recommend this professional gentleman to anyone that has a plumbing problem.

1 year ago

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Majestic Moments Riverview, FL

Choice Warranty has been a positive company to deal with for our warranty needs. They are efficient and quick with responses. The only part that we have an issue with is that sometimes the companies that select to do a job may not necessarily be the best and we have to request a different repair person. We understand that there may be limited companies to work with, but we should not have to have to deal with mediocre repair people.

1 year ago

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Ragina Bunton Chicago, IL

Someone recommended CHW to my daughter and she did a 3 way call with me and Elliott from CHW. He answered our questions and gave me a promotional offer. My condo insurance doesn't cover appliances. Now I'm happy to have good coverage at a good price. My daughter owns a 3-flat building and is considering to change from her present company to CHW.

1 year ago

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Cindy Elliott North Little Rock, AR

The service I received was very prompt, considering all the weather we recently injured. I called sunday and was repaired Tuesday. The technicians, Logan, were very polite and efficient. My heat was fixed in no time. They explained everything to me that was done.

1 year ago

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Happy Hermitage, TN

Everything went smooth. They did everything they could. I was a little disappointed that they didn’t cover the smoke detectors. They should’ve told me that before we hung up when I ordered the service but all in all the person was great they’re helpful very knowledgeable.

1 year ago

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Al Horaney Longview, TX

First time customer here. The contract won’t start until 23rd of February. The agent I talked to and signed up with was very knowledgeable and personable. He answered all my questions thoroughly and patiently. I’m looking forward to doing business with Choice home warranty.

1 year ago

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Matthew Lafayette, LA

I had an emergency plumbing issue and Choice Home Warranty set up an appointment with a very good plumber. The appointment was set for the next day, however the plumber agreed to come out immediately since I had an active leak. He repaired the problem and I am now good.

1 year ago

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Helen Clay Dallas, TX

First of all, I wanted to thank him for getting here earlier than the time that was planned . The worker that came to Service the microwave was very professional and told me that it would cost more to fix the microwave than it was worth. He didn’t beat around the bush got right to the point. Very easy to Communicate with. Thank you so much

1 year ago

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Roosevelt Jackson Douglasville, GA

It is really easy to get in contact with a Choice rep. I always have the option to talk to someone or go online and put in a new case. Three days have been the longest that my wife and I have had to wait for a contractor to reach out to us. We are very fortunate to have Choice on our team. Thank you.

1 year ago

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CLIFFORD SCHAFFER Los Angeles, CA

No specific dislikes. On the positive side we have been pleased that the technicians that have serviced our claims are technically knowledgable about the problem or product involved that they are easy to deal with and provide reasonable explanations.

1 year ago

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Ron H. Wichita Falls, TX

Choice home warranty makes it real simple for us. All we do is call choice warranty. We have a problem and they take it from there and are good about following up and they let you know when the technician will arrive. Thank you.

1 year ago

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Joe Fraundorfer Concord, NC

Choice provides professional and efficient responsiveness. Information is shared quickly from the issuance of a claim, identification of the technician, proposed date and time of the service, contact number for the service provider, and accepted methods of payments. Nothing could be easier.

1 year ago

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Kathy Gowens Granbury, TX

I just signed up with this company, And I really like the cost of their premium. I’ve been with another company for about 40 years and my premium is currently over three times more than the premium choice home warranty. I believe I will be very very satisfied with their service

1 year ago

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Dorothea Denver, CO

I recently had to use the CHW program and was so pleased how easy it was. I did prefer to talk to someone versus doing it online. What I was really happy with was the mechanic that came out. He was prepared and had the right solution for my problem. Thanks again for getting my back in service so quickly!

1 year ago

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Sherryl M White Jacksonville, FL

I talked to Luke P & he was excellent. He made me understand the policy I was purchasing & that I did have the second refrigerator covered that I had chosen on the application I filled out on my phone. He made me feel confident that this was not a scam.

1 year ago

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Jo Wall Kerrville, TX

The experience with the technicians was great. They were very knowledgeable in their field, took their time, and explained everything they were testing and why. They also suggested what we could do to make the units they tested run better. Thanks guys. Five stars. If I need anything else, I will place a claim immediately.

1 year ago

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Henry Anderson Cleveland, OH

Daniel was helpful courteous informative straight to the point he let me know everything I needed to know about the warranty and then more he should be commended on his marketing skills and his personality is great above and beyond his goals were and he exceeded them with me I think I got a great deal hope others Follow My Lead thank you CHW

1 year ago

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Linda Lammon

The technician was prompt and helpful with diagnosing an issue. It would have been better had he actually been qualified to fix those issues. Now I have to pay another $60.00 service fee in order to get hopefully a restored or replaced unit. I’m faced with being without heat for an indefinite period and temperatures are forecasted to be 18 to 20 degrees.

1 year ago

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WladimirM Lexington, SC

It was the first time I used CHW, and it was great; the technician came over, and my heating system was running again after one hour. I was gladly surprised because I did not know the damage to my heating system. Zach was very professional and kind. Five stars for him and CHW. Thank you so much

1 year ago

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Tim P. Sacramento, CA

I was literally completing the online questionnaire when my phone rang. It Daniel H. from Choice. He gave me detail information regarding there products. He also attempted to sell me additional products/services (that’s what salesman do). I immediately signed up for my plan. Thanks Daniel for your professional Customer Service...

1 year ago

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Ronald Haven El Dorado Hills, CA

I have not been pleased with how long it has taken to locate a technician. The time to wait to speak with a C/S agent is long and the company is still stating this is due to COVID-19? I also feel like the $85.00 cost share is high. Still, Choice did approve each of my repairs, and I did save money on those service calls. For this reason, I would give them four stars.

1 year ago

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Jason Wiggins

To be honest, the process was so easy that it made me weary at first. Service was excellent, coverage & plan were clearly communicated, and information was straight to the point and what mattered. Received a VET discount also & that goes a long way with me.

1 year ago

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Sudan Homeowner Martinez, CA

Technician came quickly for our kitchen sink leak. He replaced the garbage disposal and piping et al., and did it in about an hour and a half (or so). Great attitude and a job well done. Gave recommendation for restoration from water damage (that's another company). Thank you!

1 year ago

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victor xyz Cupertino, CA

1st visit: communication and appointment were problematic. He was on site but somehow no one answered the door and phone. It is good to use text to remind people because unfamiliar numbers can be marked as spam calls. 2nd visit was great!

1 year ago

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Sandi S

Deborah King of P3 plumbing Service repaired my shower pipe and shower head. She was very conscientious and took the time to explain what was wrong and what she was going to do. Very professional it was also a joy to have a personable repair person

1 year ago

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Maria DeLaCruz-Gutierrez Boynton Beach, FL

I purchased home warranty, five years ago, and I can honestly say that I have been very happy with her service. I have a few things break down around the house. They have come out right away and repaired it. Some items that were not repaired right away, the technician kept coming back until he got it fixed.

1 year ago Edited January 10, 2024

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Abraham Hinson Lake Mary, FL

First of all, after I opened my front door to acknowledge who was at my door, the technician didn’t acknowledge my presence by politely saying “good morning.” What I liked about him, he went straight to work inspecting the problem with my hot tub…as the morning went on and he discovered what he thought is my problem, really, he’s not such a disrespectful personality…he’s a professional…I would love a response from CHW…

1 year ago

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Cynthia Johnson Arlington, TX

Technician was professional and on time. Even though my problems simple to fix he explained things so if it happened again what to do. He even gave me advice on another problem I had with my ceiling fan so I tried it and it worked. Saved me another service call and fee.

1 year ago

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Ikuko Hashimoto

I have had Choice Home Warranty for 8 years since I bought my house. Luckily, I have not have a major problem yet, but every time I submitted a claim, they took care of it right away. And I had a good experience with their service contractors.

1 year ago

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Rebecca Robinson Eagle Pass, TX

He didn’t show to the original appointment time or day. He didn’t communicate with me even after I texted him and called him. I reached to him the following day and he confirmed that he would be coming. He seems to be very honest about his findings and I liked that. I am concerned that the dishwasher will be fixed with refurbished or used parts. If it continues to break doI have to pay him $75 every time he comes!

1 year ago

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Rodrigo Chicago, IL

Most of the technicians are very responsible. They explain everything before starting the job and they come on time as scheduled. Really appreciate their efforts and they are great. Choice Home Warranty is highly recommended . Job well done !!!

1 year ago

Choice Home Warranty Reviews