Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Virginia And Victor Kissimmee, FL

We have been customers almost three years. It was a good price they gave me. I have only used it twice, for the disposal and plumbing.

3 years ago

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Joanne Dean Herndon, VA

The technicians were very thorough and completed the washing machine and the oven promptly. I am thankful for Choice warranty for having them fixed.

3 years ago

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Rita Steele Rock Hill, SC

I have used my warranty twice. Both times even with covic going on I had a rapid answer and appts. To take care of my problems. Thank you.

3 years ago

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Verified Customer

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Delaina Blade Irving, TX

Quick response when I submit a claim. I have not had any issues with your company. Also, I have referred a couple of people to Choice.

3 years ago

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Angela Rogers Chattanooga, TN

They have always been receptive and helpful on claims. My only suggestion deals with the amount offered when an has to be replaced should be increased.

3 years ago

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Victoria Hakel New Kensington, PA

Like everything else, they started out good but slowly but surely did not want to cover anything. My contract is up soon and I see all their prices have gone up. I I still want home warranty coverage but I will try to find somebody more reasonable and willing to honor their contract.

3 years ago

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Verified Customer

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Salvatore Azzara Remsenburg, NY

They are impossible to eal with. After waiting on hold for 40 minutes to speak to a manager regarding a serious issue nothing happened I am 82 yrs old with limited computer skills but Choice wants almost everything done this way.

3 years ago

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Sharita Clopton Union City, GA

The customer service rep's are reading a script. I had two accounts opened due to a processing error. They said they closed one of the accounts but when I called in a claim for a/c repair, they entered it on the wrong account and delayed repairs.

3 years ago

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Patrice Holnes Monroe, NC

The way some of the little underwriting is written the company will never replace your big units because they have catch 22s in there clauses. My AC coil had a leak but because it required r22 which is being phased out and it's so expensive they wouldn't replace the unit. If certain parts are broken they won't fix your units. It's a scam. Then they want additional service fees for the same items from the same call.

3 years ago

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Verified Customer

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Alice Asheville, NC

You all harass people. Endless calls and e-mail. You auto opt me in to a renewal. I opted out and a couple days later I received the same email saying your opting me in again. Such a waste of time. Your folks called every day and when I asked them to stop they were so rude and someone else called the next day. If it wasn't for these tactics and you left me alone we would have renewed with you all.

3 years ago

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Mehmet Mert Konu Joliet, IL

I am sure it will not change anything but I have to share how you were before and now. Before, Choice Home Warranty was honoring the contract between them and their client. When you have to repair or replace something, you were looking to the equivalent of the equipment. Today, you give the minimum yo can by saying that the contract gives yo this right which I never received the copy of the contract or see before acknowledging the purchase. With that contract, you pay $191 for a microwave that the cost of replacement is $359 + labor + delivery. You became a Scam.

3 years ago

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R Vassallo

Awful, disorganized, people who answer the phone don't know what they are doing. Follow scripts and if there is a problem there is NO solution.

3 years ago Edited August 25, 2022

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Verified Customer

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Kristina Baytown, TX

I just had a claim denied on my electrical system because they don't cover the basic seven electrical system. I have eight outlets that do not work in my house. It'll probably cost close to a thousand dollars to fix it myself because they refused. Another time I was without air for three days and over a hundred degree temperatures in home because they wouldn't come out sooner

3 years ago

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Anonymous Seminole, TX

You can never get a hold of a live person, you have to do everything through email. You know you can't explain yourself or talk to anybody. For one repair they gave me the option to find my own company and get reimbursed and then when I did that they didn't want to pay for it because they said that it wasn't approved.

3 years ago

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Verified Customer

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Judy Pahrump, NV

Sometimes it's very good and sometimes it's not. I needed my microwave replaced.They told me that I could either get it really cheap one or look online and buy one myself and they gave me a price quote what they give me so I found one. And then they refused to install it.

3 years ago

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Richard Colleyville, TX

It's a lot of argument and a lot of fighting to get anything done. Terrible service. They don't want to fix the source of the problem, just the evidence of it. Instead of replacing a part the just fix the damage that was caused by it until it happnes again.

3 years ago

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Verified Customer

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Yasar Round Rock, TX

The account manager is always able to expedite my claims. I believe his name is Vince Kane. I have gotten quick responses from choice warranty.

3 years ago

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Lance Parker, CO

I had leaking pipe and the plumber came out and looked at it and then a few days later they fixed it. They were pretty responsive when I sent the request.

3 years ago

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Verified Customer

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Richard Diamondhead, MS

I was disappointed when I submitted a claim for a dishwasher repair. They determined it needed to be replaced and gave me a gift certificate to use towards the purchase. There is also a lack of technicians in my area so I have had to find my own multiple times and wait for the reimbursement.

3 years ago

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Verified Customer

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Jim and Terry Brush North Little Rock, AR

Only used the warranty once, but have been satisfied with the prompt attention to the matter as well as the outcome of completing the service needed.

3 years ago

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Monicah Vernon Axis, AL

They were quick to send repairman. Just have not received the part that was ordered so repairs are still have not been made.

3 years ago

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Verified Customer

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Barbara Houston, TX

I have received fast service responses and have been very satisfied, so far, with the outcome on the repairs that I have done.

3 years ago

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Verified Customer

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Lynn Naugatuck, CT

Knowledgable, prompt. Extremely pleased with plumber. He was in time and explained everything to us. Recommended to my son.

3 years ago

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Verified Customer

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Lois Wichita, KS

Fast easy, repairman very professional, got the repair done within 30 minutes of being here. Highly recommended the choice home warranty.

3 years ago

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Verified Customer

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Eileen Hinphy Phoenix, AZ

Everything was so easy. I had an issue with my washing machine leaking and it was fixed by a friendly professional repairman.

3 years ago

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Verified Customer

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olga rascon Las Vegas, NV

had ac problems and the company that came out knew what they were doing and corrected the problem quickly and efficiently

3 years ago

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Verified Customer

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Steve Odgers Riverside, CA

I needed a repair on my air conditioner. Company that you sent was excellent service was excellent and the repair was excellent. Thank you so much

3 years ago

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Verified Customer

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Carolyn Jones Corona, CA

My air-conditioning unit was not working and their service technician took care of the problem immediately and very professionally.

3 years ago

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Verified Customer

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Mack McGahee Ladys Island, SC

Very good customer. They are always quick to answer our questions. Never had any problems in getting services. Thank you

3 years ago

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Verified Customer

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A&B Kroupa Greensboro, NC

The process worked as promised, all those we talked to at Choice were professional and knowledgeable, and we are totally satisfied with the outcome.

3 years ago

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Verified Customer

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Vic Berbano Las Vegas, NV

The online portal is efficient to use. Response time is within 48 hours. Approval is quick. Repairs are completed expediently.

3 years ago

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Verified Customer

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ray seibold

Kind of a Jeckle or hide response, some items get fix at the greed price and others require additional cost for various reasons. All requests are handled, but not as dicribed.

3 years ago Edited February 11, 2026

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Verified Customer

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Peter Scariano Willowbrook, IL

Choice Home Warranty has fulfilled its obligation to us as promised. There have been some minor issues, but overall we have been pleased with their service.

3 years ago

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Verified Customer

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Edward Huntingdon Valley, PA

The communication with Choice, Kaia Management was very irratic and confusing wasting a good bit of our time and not letting us know when schedules were changed and scheduling again after the visit.

3 years ago

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Christi Knight Charlotte, NC

My most recent claim on a malfunctioning microwave was determined to be repaired by you, the company, but "replace" by the repair company. We are still waiting (3 weeks out) for something, anything, to be done.

3 years ago

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Verified Customer

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Martin Shapiro Sharon, MA

Difficult to reach live agent to file a claim. Excessive delays in getting service appointment. Excessive delay in receiving approval for repairs and parts after service agent arrives

3 years ago

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Verified Customer

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Annette Lewis Nashville, TN

My AC unit went on the blink and O call home warranty (Choice Warranty) to come out check my unit which the repair guy said i need anew unit the gave me a quote foe new one the order the unit that was in late may or june the is August I don't have the new unit yet.

3 years ago

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Patricia Dumas

Thought I would give them another try. At least this time they got me the people to come out and work here. Both the companies they sent here where very nice, friendly and got the job done. Very happy with that.

3 years ago Edited January 9, 2026

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Angie Englewood, FL

I have had three different claims filed and only one was taken care of that was a clogged sink. The other was my washer witch I was told I would have to wait two weeks before it could be replaced and the other that wasn't taken care of witch I was told when I signed up for the warranty program wasn't covered.

3 years ago

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Verified Customer

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Carolyn Lever Mount Pleasant, SC

Because they only gift you gift certificates from lowes only they never give you enough money to really replace an item most the tint 200-300 less than retail they do not return your claims to mangers have one for 3 weeks with no response

3 years ago

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Verified Customer

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Scott Dean Knoxville, TN

Over 1 year and numerous tech visits to resolve an obvious HVAC issue. Instead of simply allowing techs to replace parts they diagnosed as requiring replacement, Choice only allowed them to complete patchwork resulting much out of pocket expense for additional service visits and uncovered items. A huge hassle and horrible experience

3 years ago

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Monica Santiago-Petway Spring, TX

They sent out a technician to repair my dryer and the technician said it could not be fixed so you guys offered me the pay back up three hundred dollars which I appreciate it but I got it fixed for a hundred and ten. I also used the warranty for my garage but you guys installed very cheap pad.

3 years ago

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Patricia Phoenix, AZ

Their prices are cheaper and affordable than other companies. The last visit to fix my shower head they were also going to come back to fix one of the parts of the sink but then they haven't called me or reached back to me to when they're going to come and visit.

3 years ago

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Verified Customer

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Denise Ketchikan, AK

It took several weeks to process, but the outcome was great. The unit was replaced, and I was pleased with the service provided by the technician.

3 years ago Edited January 10, 2024

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Julie, Rosendo Morales Las Vegas, NV

I had no problems with filing a claim, they approved it with no issues, they are a better warranty than the one I used before.

3 years ago

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Verified Customer

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Ben North Las Vegas, NV

So far, I've needed them twice regarding problem with AC units and both times units were repaired with only a deductible payment.

3 years ago

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Leslie Hopkins Spring, TX

One electrician they hired didn't want to work and filed a false report that resulted in no coverage for a covered repair, so I had to pay $80 for a phony electrician then pay another electrician to fix the problem.

3 years ago

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Verified Customer

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Washington Bowie, MD

I have been a long-standing customer with Choice and the service has been horrible each time a service request was submitted. The technicians are NOT qualified and lack experience to correctly perform the service needed. Choice contracts with inexperienced companies for the cheapest rates. When an appliance need to be replaced Choice will not honor the home warranty contract.

3 years ago

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Verified Customer

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Thomas Kozubek Evening Shade, AR

Less than two months in our new home and the septic system backed up causing my wife and I to have to deficate in a bucket for three days. When we called Choice to submit a claim we were told the technician had to submit a claim with pictures, prices, etc. causing an even longer delay. When we were told we could pay for it ourselves and submit a claim for reimbursement they could not even find a repair tech to help us we had to do it on our own. We have not heard a word from the company since the reimbursement was submitted. Pure rip off!!!

3 years ago

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Verified Customer

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GAGLIANO, DIANE Las Vegas, NV

They provide you with an appointment for an expert within a day or two. The technician comes and repairs the job. Can't ask for more than that.

3 years ago

Choice Home Warranty Reviews