Choice Home Warranty Reviews

Update: 29APR19 Choice Home Warranty has agreed to reimburse me for the $1,500 I paid to repair my AC system. I appreciate that they worked with me to resolve this dispute. Complaint against CHW Group, Inc., doing business as Choice Home Warranty A Choice Home Warranty (CHW) policy is a scam perpetrated by an unethical company that uses false advertising to get customers and knowingly fraudulent misrepresentation to deny legitimate claims. This is substantiated by the 4,815 Better Business Bureau complaints filed against/closed in last 3 years (2,060 closed in last 12 months), the thousands of others reported to other consumer advocacy organizations and government agencies, and the Better Business Bureau’s finding that CHW pays people to file complimentary reports to the BBB and others. Despite a $780,000 Final Consent Judgment against CHW Group, doing business as Choice Home Warranty, resolving the lawsuit brought by the New Jersey Division of Consumer Affairs in July 2014 against the company and its current and former principals, for unethical, deceptive and fraudulent business practices, CHW continues those same practices on the unsuspecting public. How they are allowed to continue these clearly corrupt practices with impunity is outrageous and cries out for additional law suits and criminal complaints. I have had two air conditioner claims fraudulently denied by CHW. The first denial in 2017 was due to my inability to produce “proof of preventive maintenance”, after I challenged their misrepresentation of the findings of the technician who evaluated the system. Although the CHW contract does not specify what proof is required, in practice they require documentation from a professional HVAC company that preventive maintenance has been performed. Nothing in the contract requires that and, in addition, their explanation of preventive maintenance on their website/advertisements simply call for ensuring filters are changed, condenser coils are cleaned, etc., which can easily be self-performed by a homeowner. Even the statement by the technician CHW sent out, as well as the statement from the technician from the company that installed and performed service on my systems (and eventually repair it at my expense), who both stated my systems were clean and well-maintained, did not cause CHW to honor my valid claim/appeal. As I was working/traveling at the time, I did not have the time to follow-up on this obviously fraudulent denial of my claim. It simply was not worth my time, as it impacted my ability to do my job as a senior executive of a major corporation, which included a great degree of foreign travel. In addition, the cost of repair ($900) was not worth the cost of retaining an attorney to pursue a judgement against CHW. In my most recent case, CHW has, once again, knowingly fraudulently misrepresented the findings of the technicians to deny my claim and, once confronted of the evidence of such, changed their reason for denial to yet another dubious reason. Details of this situation are as follow: On March 31, 2019, one of the air conditioning systems in my home developed a problem that caused it to not cool the zone it was assigned. I filed a repair claim with CHW (Claim # 73443676) and they contacted a local HVAC company, Queen Air Solutions (QAS), to assess/repair. The CHW technician responded and evaluated the system and determined that the compressor needed to be replaced, most likely due to a refrigerant leak from the condenser coils. QAS reported their findings to CHW, who denied the claim, stating, “… the technician submitted details pertaining to your system failure. It has been determined the condenser coil has developed a refrigerant leak which requires replacement. Condenser coils that leak have been exposed to corrosive or acidic materials that have infiltrated the fins and transfer tubes, damaging the integrity of the coil. The acidic agents cause sections of the coil to become corroded and/or rusted, causing the development of pinhole or microscopic leaks. This refrigerant leak is causing the compressor to fail.” I contacted CHW and told them that I was present when the technician evaluated my system and that their representation of the technician’s findings is untrue in that he had specifically commented to me about the cleanliness of the system and obvious lack of rust or corrosion. He opined that the leak was caused by a failed weld due to vibrations. I requested that CHW provide me with a copy of the QAS report to CHW that was used to render their denial of my claim. The CHW representative stated they were unable (i.e., unwilling) to provide the requested documentation and stated that I would need to get it from QAS. I advised them that I had a right to the documentation they used to deny my claim and that their refusal to provide it impacted my ability to adequately prepare an appeal to the decision. Once again, they refused to provide the requested documentation. As a result of their refusal to provide a copy of the QAS report to CHW, I did as CHW recommended and contacted QAS. I spoke to the owner of QAS, and discussed the issue with her very thoroughly. She was very forthcoming in providing both the diagnosis and recommended action to repair my system. She stated she had been “thrown under the bus” on numerous occasions by CHW and, as such, had taken steps to ensure she can prove what QAS submitted to CHW. While I can provide much more information concerning this (and will if litigation becomes necessary), the pertinent facts, at this time, include: Properly Installed – Yes Rusted – N/A Leaks - Yes Unit condition – Fair Age – 8+ years Rust or Corrosion – None Mold or Mildew – No Refrigerant Missing – 3+ lbs Filter Condition – Clean In addition to the above, QAS reported to CHW that the cause was “Normal use of the system” and that “All systems are VERY clean and well kept”. The failure was identified as “Found leaks at condenser coil”. Further, the report stated that the failure was not as a result of anything I “did or failed to do”. While it is true that the technician reported a leak at the condenser coil, it is blatantly false that he reported it was caused by corrosion or rust. In fact, the technician and QAS specifically stated in their report/diagnosis to CHW that there was NO RUST OR CORROSION, nor mold or mildew. They reported the unit was VERY clean and well-kept and that the cause of the failure was due to NORMAL USE OF SYSTEM. Further, the diagnosis of the technician from A-1 Hobbs Heating and Air Conditioning, the company that installed the systems when I built my house and has maintained them over the years, who I called to repair the system after my claim was denied by CHW, also specifically stated he had found no rust or corrosion, and included that as a comment on the repair invoice. I reported my conversation and findings to CHW, as well as provided pictures of the system/condenser coils that clearly showed no evidence of rust or corrosion. I also sent CHW proof of several years of semi-annual preventive maintenance by A-1 Hobbs Heating and Cooling. The representative from CHW responded that the only reason condenser coils fail is as a result of rust or corrosion and, therefore, there are standing by their denial of my claim. I advised CHW that I would conduct further research and submit an appeal IAW my policy. As a result of my research, which included conversations with several HVAC professionals, I submitted an appeal to CHW that included, in addition to the substantiated rebuttal of CHW’s knowing fraudulent misrepresentation of the QAS report (which I do have a copy of), a rebuttal of their assertion that condenser leaks are only caused by rust/corrosion. The information I provided to CHW to refute their assertion is as follows: Although, arguably, the most common cause of AC refrigerant leaks is likely erosion of the metal over time due to formic acid or formaldehyde corrosion, condenser coil leaks are also commonly caused by other factors, to include: vibrations over time failure of joints and connections that weaken over time leaking capillary tube leaking Shrader valve rusting accumulators leaking filter dryers In fact, some HVAC experts argue that the most common reason a leak forms is as a result of weld joint fatigue, which is what the QAS technician opined was the cause of the leak in my system that caused the compressor to fail. Once confronted with this information, the CHW representative changed tactics and stated that a failure of a two-year old compressor was not “normal wear and tear” and that, my policy only covers problems resulting from “fair wear and tear”. My response to that was that the proximate cause of the failure of the compressor was a leak of refrigerant from the condenser coil and that the leak was not as a result of rust or corrosion, as clearly evidenced by the statements/reports of both the QAS and A-1 Hobbs technicians. Such leaks and their causes, including leaks caused by rust and corrosion, are universally accepted as “normal/fair wear and tear” by the industry, particularly if the systems are properly maintained (which, as previously stated, I had submitted proof of). I pointed out that the only such cause/condition specifically excluded from coverage in my policy was rust/corrosion, which did not exist with my system. I also pointed out that while there is no legal definition of “fair/normal wear and tear”, my research found that the definition most frequently used in litigation of these type complaints appears to be that it refers to the “damage that happens through ordinary day-to-day use of the item/system/property, as well as due to exposure to natural forces, such as sunlight and rain, but does not include deterioration that results from negligence, carelessness, accident, or abuse”. The CHW policy did not specify nor define “fair wear and tear” or provide examples of such and, as such, apparently relied on their own arbitrary definition in an attempt to fraudulently deny valid claims, such as mine. In addition, while the contact specifies “fair wear and tear”, without defining it or providing examples, CHW marketing materials further muddy the water and lead potential customers of CHW to believe the items that do not meet their obviously arbitrary determination of fair wear and tear would still be covered. Case in point: The CHW website, www.choicehomewarranty.com, provides the reader (potential customer) with examples of “Home Warranty Benefits” with CHW. One of the benefits listed is, “Peace of Mind – Rest assured that your home appliances and systems are covered when service is needed, even if it is due to normal wear and tear.” The phrase “even if it is due to normal wear and tear” obviously insinuates the items/systems are covered for other reasons than normal wear and tear. Additionally, in the section titled “Is it Worth it to Have a Home Warranty”, you state, “If you have older appliances or an older home, repairs are far more likely. A home warranty plan is a valuable investment that ensures your home and appliances are always in safe and working condition, no matter how much wear and tear they’ve sustained over time.” Obviously, the key phrase here is “no matter how much wear and tear they’ve sustained over time”, which is self-explanatory and can have no other meaning. These phrases, when compared to the contract, are, at best, misleading and clearly constitute actionable false advertising. I am still waiting on a final answer to my appeal and, if denied, will file both a criminal and civil complaint for Consumer Fraud against Choice Home Warranty in both New Jersey (where CHW Group is headquarters) and Georgia (where I am located). In anticipation of CHW’s continued refusal to reimburse me for the repair of my air conditioning system, I have been in contact with the both the State of Georgia Department of Law, Consumer Protection Division and the Attorney General’s Consumer Fraud Division, as well as the State of New Jersey Division of Consumer Affairs, Office of Consumer Protection, and the New Jersey Division of Law, Consumer Fraud Prosecution Section. They have provided me with the information I need to file a complaint for Consumer Fraud against CHW for “knowingly fraudulent misrepresentation”. In addition, although I have not yet retained an attorney to pursue civil litigation against CHW, I have had initial consultations with attorneys in both New Jersey and Georgia who are well-versed in this type complaint and have discussed the possibility of filing a class action law suit against CHW. I am aware that the CHW contract contains a mandatory arbitration clause, as well as language concerning the filing of law suits, however, CHW’s fraudulent actions in regard to my claim (knowingly fraudulent misrepresentation) allows me to assert breach of contract, which nullifies the subject clauses. I am also aware of the recent ruling of the New Jersey Supreme Court in the Amanda Kernahan v. Home Warranty Administrator of Florida, Inc. case, in which the court held that the mandatory arbitration clause in CHW contracts is unenforceable due to its “inconspicuous location and confusing, inconsistent and contradictory terms.” In addition, Georgia law (Georgia Arbitration Act) specifically prohibits mandatory arbitration clauses in insurance/warranty contracts. As such, the “mandatory arbitration” clause in the contract is unenforceable. Further CHW’s breach of contract nullifies any agreement concerning pursuing legal action, damages, etc As I mentioned to CHW, they screwed me on my previous claim, which I failed to pursue after my appeal was denied because I did not have the time nor inclination to so. However, this time, I will do whatever necessary to get satisfaction concerning my claim, to include filing of civil and criminal complaints and taking them as far as necessary. As a retired senior Army officer/Ranger, it is simply not in my DNA to retreat from a fight. If CHW thinks I will simply drop this case, they are sadly mistaken.

I called yesterday as I was trying to sign up online via the "one free month" offer I had but couldn't figure out how to set the date for it to start. I realize it's not really a free month because it appears as though you make payments for 13 mos however I wasn't able to pay in full. The rep kept pushing the pay in full option or 2 payments even after repeatedly explaining I couldn't afford that much up front. I explained I was on the offer for a free month to which he replied "I can assure you there isn't a free month". I explained that I understood advertising gimmicks and baiting. You may want to train your phone employees to be more friendly, smile when they speak and to either know the offers you're running or how they work before they take a call.

I have had CHW since November 2018. I find it is very unreliable when it comes to urgent help. Twice since Feb 2019 I had furnace failure and no heat in the house. On both occasions the temperature was near freezing. We are two elderly residents and when I called CHW , on both occasions they assigned a tech to come to our house two days after. On the first occasion I had to make repeated calls and make them send some one sooner; on the second occasion - April 20, 2019 - they would not send anybody sooner than April 23. So, I had to call a local outfit and get the problem taken care of. CHW was of no help.

I haven't made any claims yet but I feel confident they will do a good job when I make one. They have the nest review from all home warranty . The price is very reasonable. I just spoke with James from customer service is great and give me a VIP deal. I'm grateful for that

I submitted my claim on 4 April and it appear that I would be getting my air condition fixed in a timely manner. But as of today 12 Apr that still hasn't happen. In my opion the way your system works is; you contact a service provider which then an appointment is made. Once the contractor comes out the customer pays a service fee, even though the work is not done, because they have to get an approval from your company. Note that it states that they have 2hrs to response well that didn't happen. I was informed they have two days to respond. End results I am still waiting to get my AC fixed thank GOD it is not extremely hot.

Excellent Customer Service. My experience was with Jimmy R and I must say he was very knowledgeable, kind and very informative. He made sure I took notes asked me several times if I had questions and most of all worked with my situation.

I Just signed up in Montana. I had CHW in South carolina and cannot say enough good things about service, knowledge and expertise in the company acquiring local competent professionals to meet my needs and solve my problems. Customer service is superb and knowledgeable.

My refrigerator stopped working, they had tech out in two days, he said the unit was not worth fixing it would cost $400-500, he was advising CHW to replace the unit. They got back to me the same day and offered me $500. I explained the refrigerator was a stainless steel front and counter depth unit. They said they only replace with generic units the same Cu. Ft. They do not consider the finish or the size and they said I could buy a refrigerator the same Cu. Ft. size for $500 to $ 600. I was told when I signed the agreement they would replace what I had,,, NOT TRUE. It will cost me $1000 out of pocket to replace what I have. If it was a water heater or heating system I would not care, but an appliance in my kitchen I do care. Let them repair not replace.

I was a bit worried at first when my only bathroom clogged up but a technician arrived later in the day and promptly fixed the problem. It was my first time using such a program. I was very impressed and pleased with the outcome.

This is my first time having to use CHW and it was the best experience. Making an appointment was so easy. Technician came on time. Technician was knowledgeable, courteous, professional AND fixed everything in about 30 minutes. The only way this could have gone better would be if I never had the problem!

It was a pain to get my Maytag washer repaired/replaced. I called for service because my washer doesn’t drain except at very low levels. After two separate technicians came and reached the same conclusion that the transmission needs to be repaired, l was told there is nothing wrong because I called for drainage and not for transmission. I have to pay for another service call to fix transmission. I had to call numerous times to argue that I am not a technician and could not know the transmission was the cause of the washer not working. It is still not working. Finally a third technician came without charging me a second service fee. He reached the same conclusion as the first two technicians that the transmission needs to be repaired. I received an offer of $349 to replace my washer. It was impossible to find a similar Maytag washer for $349. But with the horrible experience I had to get this far, I accepted the offer. I bought a Maytag washer on sale yesterday for $700, double the amount of settlement. I am very disappointed with your service and settlement.

Tuesday - I notified CHW of my furnace not working; then immediately emailed that a tech would contact me within 24 hours; less than 24 hours they contact me to let me know they didn't have a tech in my area and that I could get my own tech and use the reimbursement program; Wednesday - I contact my tech, he tried to call the authorization department but said he was left on hold; Thursday - tech tried to call AD and again was left on hold Friday night - tech said he tried 2 times but kept getting left on hold in excess of 20 min and had to hang up. Saturday morning - I called CHW and told them that I had to have a furnace we were having very cold nights and I had been without a furnace for days. She said tech had to go through AD - I told her the situation. She placed me on hold and called the tech, connected the AD; I spoke with Tech shortly after and he said he finally got approval and would be there by 12-1 - 1:00 on Saturday my furnace was fixed. I received an email from CHW stating a i would receive a reimbursement within 30 days CHW was very responsive but the Authorization Department was very hard to deal with and techs do not have time to sit on the phone of hours waiting on approval as they are losing money - otherwise CHW did great job

I am not a fan of Choice Home Warranty and apparently the vendors they use are not either. It would take 2 days to a week before Choice could find someone to come fix my problem. I had one company tell me Choice would not cover my problem with my AC unless I paid them first to do a yearly maintenance, which cost me $250 plus the Choice Home Warranty fee, final cost $295. On a another occasion, my sewer drain was clogged, it took CHW several days to find a plumbing company to take on this problem, when a technician did show up, it took him only 30 minutes to correct the problem, but his boss that was with him, told me my sewer line was busted, it was going to cost me $5000 to fix the problem because CHW would not cover this problem again, plus this man threw his garbage from his truck onto the street in front of my house, I did not spend the $5000 and I haven’t had an issue with my sewer drain, since that issue, it’s been two years. Every time I used my warranty, whoever they sent, would always want extra monies for this and that. I had one company tell me that they were ending their contract with CHW, because they couldn’t get their money from CHW. I only used them maybe 3-4 times during the 2 year period and there was only one time, a technician came and did his job without trying to con me out of extra monies.

I would highly recommend CHW. They have promptly repaired/ replaced 3 items. The policy has paid for itself twice. The customer service is great and quick. The repair company they use is quick, professional and do good work. I will probably renew the policy. It’s a great piece of mind.

I have been a member for over a year now and have just submitted my first 2 claims in the last 45 days. Both have been on a microwave mounted over the stove. Both claims were handled very timely and professionally. The first was a quick repair - in and out and a $45 service fee. All good. This current claim has not worked as well. The technician said that the circuit board is fried and needs to be replaced. The company said that the part is not available and made a cash offer for me to do it myself. The initial offer of $169 was way too low to replace the GE microwave and have it installed. The warranty as advertised says to Repair or Replace. It did not say that I would have to replace with a partial offer of the replacement cost. After some discussion, the company did increase their cash offer to $300. That may or may not replace the microwave with a similar quality oven. It will not cover the cost of instillation or the fact that I now have to arrange for this myself. That is a big part of why I took the insurance. So...most of my experience has been good. I now question my decision to pay for 5 years worth of warranty up front.

We have never been disappointed with choice warranty, every claim we have had , they have been fair and the process was easy , the time it took to fix the problem was reasonable. It took us time deciding which company was the best and after all positive we know Choice was the right one, we are very happy with them.

I had a plumbing problem and CHW had a company contact me immediately. The technician was very friendly. I had several issues and he fixed them all very quickly. I would recommend CHW to e. Each time I call I get immediately results.

Good experience with my resolution person assigned to my claim in that she called me on the weekend, which is important because I am leaving on a cruise on the Monday. Unfortunately she was only able to offer me half of what it is costing me to replace the washer which is only 4 years old. It's for a condo so it's a very specific size and only this model will fit. Also it's very difficult to communicate with the employee you get on the phone when you are first calling to make a claim. They sound very far from here and do not seem to completely understand what I am trying to communicate, which leads to some incorrect information on my claim. This is my first year as a customer (with two properties), so I am getting used to the way it works.

I had a very positive experience all the questions for the most part were answered. I would like to see something in writing like a contract. Could not find plan information on your website which is very important for someone to make a decision as to whether they want to be part of your company or not. FYI!

I have been a client of Choice Home Warranty since 2018 and every time I have needed them , help has been prompt and effective. As a single working Mom, this means peace of mind. New England Certified Repairs, in particular Mr Joseph S are unvaluable assets !.

It’s very easy to file a claim. Within minutes I got confirmation and acknowledgment of dispatch to service provider. Appointment was preset at that time. I did reschedule for another day with ease. Service provider came on time and completed the work. CHW provided great service. I have two of my homes cowered with CHW and love it.

Warren was VERY helpful and thorough in his explanation of the 'Total' and 'Basic' warrant's as well as the additional choices. I asked a 'lot of questions' and he answered every one of them. I think that your coverage will provide 'peace of mind' to me as a homeowner.

Garbage disposal went out. Called the Home warranty and they had an appointment set within a couple of hours. Nick, the plumber came out the next day (on time) and had my problem fixed within an hour. Great service!! Thanks for no hassle.......

I did end up purchasing the Choice Home Warramty. Seemed like the best option and at a great price. Reason for 3 stars? An EXTREMELY pushy, borderline rude salesman. I hadn't even filled out the form all the way when my phone rang. Strike one. That ALWAYS irritates me. Give me a second to get through your questionnaire and look at my options before bombarding me with calls. Then once I was on the phone, I talked to the guy for a bit and then explained that I had to get off the phone as I was literally walking into a meeting. We were done with the transaction. He proceeds to not only interrupt me but continue talking after once, twice, three times of me saying "I have to go!". I finally pretty much hung up on him. We were done. I told him I wasnt interested in an upgrade. No I dont need to repeat the new policy number back to you, you just emailed it to me. Jeez, back off dude!

I just recently used Choice for the first time and filed 2 different claims. Both claims were answered quickly and a repairman was sent out with 1 or 2 days for entering the claim. On both occasions the repairmen were efficient and professional.

I was actually persuaded to sign up for a 5 yr. + 1 free year plan, which would have cost about half as much each year as a one-year plan. Full payment up-front was required, but it was to be refundable if I should chose to leave in 1,2, 3, etc. years. I was purchasing three policies. This sounded like a good deal, even though it was a big cost up-front, which I put on my credit card. However, the agent then did not reply to questions which I had asked him, even though I told him that I had to have those answers quickly. I then started checking around (your site may have been one place where I found some answers, but another was even better) and found a LOT of complaints about Choice which were a concern to me .... particularly statements from some about the actual value of the multi-year policies. It seems that he was misleading me there because those complaints stated that the refunds if one left in 2 or 3 years would be definitely not as expected ... that there would be no refunds at all after something like 3 years because Choice would charge the full yearly price for years used. That, and the fact that the agent completely dropped communication and did not answer my questions (and many complaints that Choice was very difficult to get answers from), caused me to cancel those three policies and request a refund in full (which did happen ... if not, I would have protested to my credit card company, and had evidence to support my claim.

Was referred by a friend customer to Terry P. Explained all and was supportive of my needs beings new homeowner. In New Jersey. Makes me feel safe and secure. The pricing get was fair and hope I would not need but does make Odita and myself feel safe. Thanks Terry with telepone contact. Would refer.

I called about my outside air condition. The fan would not stop running even when I had turn it off the air condition/heat in the house. They contract C Davis air condition/heat the same day and they sent someone out. I was pleased with the work done.

Dealing with the people admin people was a pleasure , and the responding technician from Carlco Electric LLC. couldn't possibly have been of a higher caliber technically and informing of everything he was doing and checking..

CHW is one of the best companies I've ever worked with. After the initial call, they check back to see if the contractor has called. Service has always been fast and timed for my work day. My experience with them has been 5 star.

Your Company is Awesome and I Appreciate the The Professionalism and the Great Technician that was sent out to my home, THANK You So Much CHW. You have Made my life a whole lot better.. I am Truly THANKFUL and HUMBLY GRATEFUL!

I have been with Choice Home Warranty for 2 years now. So far I have put in 2 claims and have had no issues. The staff at CHW is extremely helpful and try their best to get someone out as soon as possible. The contractors they use have been very professional and fast.

First time I used them for our garbage disposal a technician can out and looked at it He said it needed replacing we gave him the $45.00 fee he left saying he will be back next day. Well he never came back I called Choise daily for 9days no one could contact this fellow Finally Choise sent out another company the Tecnhnician arrived promptly put in a new garage disposal and I didn’t have to pay another $45. So all in all at the end of the day I’m very happy with Choice. Only wished it did not take 9 days.

1st time using your warranty. Quick response time after filing the claim. quick technician response to house for evaluation. I switched to Choice from another home warranty plan. Night and Day difference in service with the win going to Choice!

I've used them before. He is great and explained in detail what my problem was.

My husband and I have only been with CHW for a short time but overall we are highly satisfied with the service we have received so far. When we put in an order for an electrician, the turn around was excellent! I would highly recommend CHW!

I have had good value from this company. The companies they sent to my home have been very polite and hard working. I have difficulty only when trying to schedule with one of their phone operators. Sometimes a situation is not a yes/no answer, if you know what I mean. Perhaps to avoid this in the future, I will just schedule online. I do believe Choice to be one of the best companies for home warranties.

First let me say that Tory T Plumber was courteous and did a fine job for me. I am completely satisfied with his service. Not so much Choice Home Warranty. First, after Mr. P's evaluation of my disposal unit leak and his determination that a replacement was required, it took more than an hour after he asked CHW for authority to purchase a new unit to install for me for CHW to provide such authorization - while he and I waited. More importantly, before the service call I asked CHW customer service for reviews of the technician as none were available online. I was told first that the only information CHW had on the technician is that he was "certified". When I asked "certified" by whom and for what, the agent was unable to give me any further explanation. His supervisor changed "certified" to "licensed and insured" - about the same information that I could have gotten about any plumber from the Yellow Pages. He had no further information to offer about the technician's skills, character, legal record or performance reviews. I asked about reviews from other CHW customers. The supervisor could only tell me that he had no record of any complaints. He also said that he had no record of any favorable reviews despite the fact that he told me that a survey (like this one) is sent after each call. I asked if survey results are noted on CHW's records for the technician or not. Since the survey makes no reference to the specific technician, apparently the answer is "NO". This survey is administered by a firm named Best Company which presumably has record of other surveys of this technician. However, neither the customer service agent nor his supervisor referred me to Best Company to answer my questions. All this leads me to conclude that CHW sends technicians into the homes of we customers with only the barest evaluation of their skills, character and reviews of their performance. I seem to have lucked out; others might not be so fortunate. For the almost $2,000 I paid to CHW, I expected them to do better than that in this regard!

My request was handled in a timely manner by Choice. The service company called and confirmed the appointment date as promised. The technician arrived on the promised date and time. He performed the system tests and completed the repairs on the same day. Very good service!

Choice Warranty was responsive and fast. electrician was congenial, efficient and educational about what was the problem. Only concern was the company on site Rental Home Solutions wanted me to pay my co-pay over the phone before they even arrived at my home! I declined and they waited until he arrived. Woman on phone was pleasant but pressures going me to pay before he even arrived. Not acceptable to pay for a service and you don’t even know they will show up.

A representative from Choice called while I was still in the process of reviewing the Choice website. Tim D reviewed the options listed on the website and courteously answered any questions I came up with. The financial options were easily complied with as I am on a fixed income. I signed because the experience was comforting and I am feeling much more secure than before the website visit....

The gas company shut off the furnace in my residence due to a very small gas leak within the furnace. I called Choice Home Warranty and a Technician was enroute before the gas company had left the premises. Wonderful service.

I’d like to rate choice a 5, the only thing holding me back is that when they told me who my service provider was they also said they would be there between 11 and 3. Then when the provider called me they said they would be there between 9 and 12. This caused some confusion but I got it squared away right away. Choice was very quick to put in my request, followed up with emails and I like the ability to track my claim. They were also very quick to offer me replacement value for my appliance. This was a great experience.

Reliability, punctuality, efficiency, professionalism and best of all the courtesy of the technicians are all the aspects of a relation with Choice Warranty that make of this company one of the best. Way to go Choice Warranty. Keep up the good work. A very satisfied customer.

Home choice gave us a good price with 5 star service. The representative was very attentive, helpful and made sure we understood the warranty. He also informed us on savings such as the 3year plan & 5 year .Excellent customer service. With

I do not have any experience with Choice Home Warranty yet, other than dealing with the phone sales Rep (Antony). He was well versed in the company's offering and seemed to go to work for us in finding the correct deal. I am a veteran and also a senior citizen and he came up with a very good offering.

Your salesperson as very informed provided me with different options asked as to being a senior citizen as well as my military service both of which allowed me to take advantage of your policies regarding both. He was very professional a great sales person.

Another great response from CHW, the garbage disposal started leaking under the sink and I submitted a claim with the friendly staff. Within a short time I was scheduled for a technician to arrive and figure out the solution. Repairs were made and the house was back to normal.

I called first thing in the morning and immediately got a appointment w a company for the next day . Called the company and explained it was my day off and they were there 4 hour later By 1 pm my issue with my fridge was resolved Thank you for the quick response