Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Jeffrey R. Layman ,

This service call provided us with a educated service person to check out why our washing machine wasn’t working correctly. After speaking with him I found that he’d been servicing Appliences for 17 year’s. Well done Unfortunately Choices Warranty provided a settlement for us to purchase another washer and I believe the amount is expectable. We have had other settlements on appliences that we felt were low, I guess these settlement amount come based upon current values including how old that applience are. Last, the previous settlement check took much longer to receive than they stated it would.

5 years ago

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Glenda Orren Ferris, TX

Each time I have had a claim the service company choice sent was very professional, reliable and fixed my problems. I have had other warranty company that sent unqualified people out so it means alot to have professional companies service my issues. I live in the country so it can be difficult to get service people. Everyone at Choice has been helpful and polite. I highly recommend Choice Warranty.

5 years ago

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Pam Raleigh, NC

Just signed up with this company after leaving another home warranty company that I have not been pleased with. From the beginning of the call till the end Carter was very informative and courteous and helped me get a plan for me. If the customer service from the start was any indication of how the service calls will be, I will be glad I switched and wonder why i waited so long.

5 years ago Edited September 14, 2021

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Ad One Washington, DC

The best in the business! 24/7 service, and they truly understand an emergency service request. The technicians came right on time, within 3 hours of my online request, were very thorough in their investigation of my HVAC unit niy problem, changed the capacitator, did room temp check in every nook and corner, cleaned the unit, replaced the filter, and left my home in all smiles! That is why I signed up for a 3 year contract as a customer!! Thank you for excellent services rendered.

5 years ago

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Ralph & Mary Ann Close Georgetown, TX

In two years time, we have used our warranty service 3 times -- HVAC not turning on, garage door opener, and yesterday icemaker not dispensing ice. All three times Choice Warranty has sent out excellent servicemen, and being new to our area, I would not have known whom to call! Life is so much simpler with a home appliance warranty even if I don't get in return the full amount spent for the year's contract.

5 years ago

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Mark Gadbury ,

My recent experience was not good. CHW needs to implement a system to be able to take care of an emergency. My furnace quit working Friday morning December 18, 2020. I called CHW and opened a claim. About an hour an a half later I received notification that someone would be here on Monday, December 21. I live in Colorado and can't be without heat in the winter time for 3 days. I called CHW again and explained my situation. They said they would reassign the claim. A couple hours went by and I heard nothing. So with the temperature under 60 degrees I made a decision to call a local furnace shop. The first one I called said they could have someone here in an hour. It was less than an hour and the technician showed up and fixed the furnace to the tune of over $300. Mark Gadbury Fort Collins, CO

5 years ago

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Angela Allison Kingwood, TX

When purchasing my home I researched several warranty companies and based on reviews I selected Choice Home Warranty, and so glad I did! I had to utilize the warranty when my garbage disposal quit working one evening. The online claim process was so easy to use. By the time I woke up the next morning a plumber had been assigned to my claim & he provide quick service that day! I have already recommended Choice Home Warranty to others and shared my experience with my realtor and friends.

5 years ago

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Granville Townsel Baton Rouge, LA

Great talking with Jerred L, very positive and knowledgeable contact person. Offered as many promos that were available. Explained my contract thoroughly and all the options that were available to me. Company has great services charges and prices. Looking forward to having a long relationship with this company!!! Tell George [F] the Townsel family says Hi!!!

5 years ago

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Pika Linderman Las Vegas, NV

Choice Home Warranty responds quickly and fairly to my claims. I don't worry that they will try to weasel out of coverage I'm entitled to. The technicians who have come to my home have all been friendly, respectful, and have done excellent work in a timely manner. As a single woman having technicians I feel comfortable with in my home is a TOP PRIORITY and all the technicians I have had over so far have been excellent!!!

5 years ago

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Ken Fort Collins, CO

George from House Calls LLC was right on time, courteous, and knowledgeable about CHW and my garage door opener that was not working properly. After diagnosing the situation he called CHW and was authorized to replace the system. He had it on board and did a perfect job installing and explaining the equipment. Friendly and efficient in every aspect. I highly recommend CHW and was particularly happy with who they assigned because I could not have imagined this flawless response.

5 years ago

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Amy Drummond Atlanta, GA

Well so far everything is going smooth ... I called this morning for an issue for both my dishwasher and brand new ice maker in my freezer that got froze up since the Oklahoma freeze.. they already had a technician coming out today to look at both. I was on hold for less than 3 min. Emails and text and calls started coming in non-stop, verifying someone was on the way and what to expect.

5 years ago

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Mary Curran Cleveland, OH

I need a repair to my refrigerator over the thanksgiving holiday. I was able to call & start the process. Because of the holiday it was tough to find a service person who was available. They offered to pay if I found a repair company. Which I did but they couldn’t come for 7 days. In the meantime Choice notified me & someone come out in 4 days. I had a great experience.

5 years ago

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Cathy Moore Gastonia, NC

I’ve used this service since 2017 for various repairs and have not been disappointed with the outcomes. Each time a service technician was contacted in a reasonable amount of time and I was notified with the needed information as to who I could expect to come out to correct the issue. The technicians have been courteous and respectful of my home and knowledgeable of their trade. There is no limit for service requests, which I love because I have a home that’s over 23 years old & things are always needing repairs or replacements. Having CHW has saved me a lot of money and worry.

5 years ago

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Stephanie Ferguson Phoenix, AZ

This was my first claims request since signing up for the service! My garbage disposal was leaking and it was as old as my house 8 year old, the service provider that they out came within the 30 mins of the 3 hour window and I was able to upgrade the actual product for an extra $27 instead of just having the builder grade disposal. Then he said if anything was wrong with it call him and he comes back for free!!! So far I'm having a way better experience than I did with my previous company!

5 years ago

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Renate Caskey ,

The Lafayette repair gentlemen were great and kept me informed as to their arrival. However, your company emailed me the totally wrong day and time for the repair. Luckily I called Lafayette and they confirmed the appointment and time they had given me previously. Especially since the repair required me to turn of my refrigerator for 24 hours. Your customer service has to do better in being accurate!!!!!!!! Renate Caskey

5 years ago

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Steve G Harrisburg, PA

I signed up for this service around March 2020. I put in my first claim for a garbage disposal replacement in October 2020. The claims submission process was fairly easy. Choice got back to me quickly and the outside vendor was scheduled about 2 weeks later (understandable given the pandemic and that it was not an emergency). The repairman came and replaced the disposal. The process was convenient and easy. No waiting on hold for an hour. So far, I am happy with this home warranty.

5 years ago

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John Armstrong Littleton, CO

This was my first request for a repair. The process was easy, my issue was for a gas fireplace wall switch that no longer worked. I couldn't find a category that covered it so I tried electrical, Sam the tech was very friendly and helpful. Unfortunately he couldn't find or fix the problem without taking the fireplace apart which neither of us felt comfortable with, there were rivits not screws that could not be replaced. When he put in a request to do that it was determined that it was not covered under the warranty. I hope in the future I don't run into the same problem. Overall I was satisfied with them for now.

6 years ago

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William W Madison, AL

My refrigerator went out and I used the online claims submittal process. I was very easy to do and the response was quick. CHW contacted a repair service who originally scheduled my appointment 5 days out. The repair service then called and rescheduled a day earlier than previously scheduled. I know CHW has no control over appointments but if a somewhat critical system goes out over a weekend they should do more to get it operational sooner. In my case it would not have mattered as the refrigerator ended up not repairable.

6 years ago

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Johnny Taylor Russellville, AL

The sales person was nice and polite . He took his time to go over everything about the insurance with me . I called them after seeing their ad on the internet. He called as soon as I typed my phone number into the computer . He gave me a good deal since I am a senior citizen . I think I will be satisfied with this company. I just did business with them a couple hours ago . I just took the representative’s word as to who they are and what they will do . They seem to be a good company.

6 years ago

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ElaineSweidel San Antonio, TX

As soon as I got on the website to obtain a quote, I was called with a solicitation to purchase a home warranty. While that was quite aggressive, I did end up taking the offer. The price was negotiated to where we could afford it (senior citizens & veterans) and the terms fit our needs. The rep was friendly, patient, and understanding of our needs with our secondary home. We hope to have a great service experience throughout our 3.5 year contract.

6 years ago

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Tyler Mcbride Prosper, TX

The problem was resolved! But the technician did not arrive in the specified time window. I've worked service jobs like this and often the guys get appointments that run long and it is understandable. Also when we called the customer rep was very friendly and helpful. The only recommendation is that we receive a closer window as the day goes on. We had to have a family member watch the house early in the morning which was not necessary. Overall the problem was solved and was very easy for us to set up. The technician definitely worked hard and diagnosed the problem and solved our issue!

6 years ago

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ALFONSO COTTLE Somerset, NJ

I have just sign on with Choice Home Warranty my experience is limited because being new I have not yet been able to use your services. Therefore my experience has been my discussion with Elliot out of the Edison office he went over all details of coverage and explain my question in detail, also he worked out a Warranty for over 3and half years that I accepted.

6 years ago

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John Halliburton Gainesville, TX

I have three Choice Home Warranty policies covering our primary residence and two rental properties. In the past year I have submitted claims for two claims, the most recent a couple days ago at my own residence. In the latter case, which involved a plumbing leak in the house wall, the plumber was assigned within about 12 hours of my claim submission. The plumber arrived on schedule, and repaired the leak satisfactorily in less than an hour.

6 years ago

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Larry York Haven, PA

I first read an This Old House article comparing a few companies. It looked as though Choice would be 'best'. So I went to website and couldn't really find any info unless I filled out name, then email, then phone - and all of a sudden, immediately, my phone started ringing. I wasn't ready to take any calls from Choice, so I disconnected the call. The phone rang again from Choice. Then again from Choice! How annoying. So, once I felt ready to speak to someone, I called. Was surprised to be given higher service fee rates than the This Old House article. And the Annual amount was on the high end as well - but then I was "given a discounted rate". Frustrating. But so is the competitive sales world I suppose. i'm glad I do not work in it - because i don't even like this end of it! Greg was polite, and quick - efficient. Friendly. Respectful of my Vet status.

6 years ago

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Sylvia Indianapolis, IN

I called Choice Warranty with a toilet issue and the service rep was very helpful and scheduled an appointment with Final Touch Plumbing and they came as scheduled and fixed the toilet. Their service tech was very friendly and knowledgeable and did an amazing job. I would definitely recommend Choice Warranty and Final Touch to my family and friends.

6 years ago

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Maureen Humphreys Washington, DC

I have excellent coverage and low payment since I chose the 6 yr option on 3 properties I own. I have always had positive and friendly conversation and answers to any questions I asked. Kylee R was my recent contact. She did a superb job, and had the patience of JOB in giving me the Info I needed. She definitely is an asset to your company. Sincerely, Maureen Humphreys

6 years ago

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Emily Palomaki Tomah, WI

Being a first-time homeowner, I knew I needed a home warranty but was unsure of how it worked or where to start. Choice Home Warranty's Igal talked me through the process and the importance of a home warranty, what was included, and how to make a claim if one should arise. Igal was helpful, personable, and knowledgeable, and helped solidify my decision to use Choice for my home warranty.

6 years ago

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Dorothy K The Bronx, NY

Unfortunately we had many necessary repairs and one needed replacement of a dishwasher. Choice home has been astounding. The scheduling is convenient online and most repairs were arranged for the following day. They are easy to reach and extremely courteous and helpful. It has given us peace of mind and we will be long term customers. Thanks so much Choice Home.

6 years ago

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DIANE MYERS Ocala, FL

I have been with Choice for 3 years- they have been prompt to answer my requests and when possible I have been connected with the servicer very quickly. I do have to say that not all the servicers sent to me were very reliable, and on one occasion actually made things worse but Choice was ready and willing to make up for it. The renewal process was very agreeable and the agent did everything possible to make it affordable for me. I am confident I have made the right choice to renew with Choice Home Warranty for another 3 years.

6 years ago

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Thomas Angle Swansboro, NC

Had a difficult situation with AC unit am having a infant in the home. Choice handled the situation with in a timely manner. Even with having a difficult time with the first company that was sent. Choice remained extremely professional.Reassigned is to a new company an was fixed within two weeks for a tenth of the price that the AC unit would have costed myself. An now with my fridge going out not even a week later we already have a appointment with a company to come asses the situation. I will continue to use Choice for the next 40 years!!!!

6 years ago

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Ollie Roy Pearland, TX

The thing that most people want in a home warranty is reliability, efficiency, courtesy, and professional capability to get the job none. So far, I am proud to say that I’ve found all of the characteristics listed above to be true about Choice Home Warranty. When an individual calls, it’s usually about a problem so they don’t need additional problems or stress added and Choice tends to lessen the problem by being calm and getting to the heart of the matter, hence; coming up with a solution to solve the problem. Thanks for your service and friendly voice on the other end of the phone.

6 years ago

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Joel Mickel Jackson, TN

I spoke with Jason L. and I must say Jason was very knowledgeable, courteous and professional. He acknowledged the fact I am a senior citizen as well as a retired U.S. Marine, 100% combat related disabled. I'm sure most are aware that veterans are on a low fixed income and every penny saved counts. I feel that Jason helped me in the savings area, thank you Jason and thank you Choice Home Warranty. Joel Mickel

6 years ago

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Ursula Marks Cordova, TN

Everyone I spoke to on the phone was very courteous. The person dispatched to my home was very customer-service oriented; and, explained things very clearly! Very good experience, so far with CHW! Maybe, if there is a next time, a little heads-up on someone being dispatched. I literally did not see the email about someone being dispatched until a couple of hours before they called to confirm the appointment!

6 years ago

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Carl Glenn Seneca, SC

The garage door opener became inoperable the Tuesday evening. Choice warranty was notified and told of the situation. I was told I would be receiving a phone call from the vendor. When I spoke with a representative of the company, I was told some one would be there in two days, between 2 o'clock and 3 o'clock pm. Thursday arrives and 2:00 pm rolls around to 3:00 pm, no one has shown. 4 o'clock chimes and in the driveway I see a white work truck pull in. Two gentlemen exit the vehicle. The driver says they are there to repair the garage door. The two men begin the job , then 15 minutes later the job is complete, and, all it cost me was the recommended $65.00 service fee. They did an awesome job. Thanks CHW, you're the best. Best regards, Tony G.

6 years ago

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Connie Parsons Bloomington, IN

When I bought my policy I was afraid it was going to be another fly by night company and when I needed help it would be hard to get the attention and service I needed. Much to my surprise and delight, this didn’t turn out to be true! It was so easy to put in a claim! Then when I heard from your company so quickly I was shocked. You contacted the service person for me and even though I had to reschedule his visit because of my vacation, he came quickly. The day after I got back actually. He’s thorough and competent and I am so pleased I purchased the warranty!

6 years ago

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Yvonne Hobbs Lake Worth, FL

Choice has been very professional and polite. The customer service is timely and excellent. They try honor and service every request. I have recommended Choice to several friends. Being a single senior citizens it helps to know you don't have to worry about being taken advantage of by contractors. Choice oversees the technician therefore I feel save knowing I have a experience company looking out for me.

6 years ago

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Jennifer Francis Clermont, FL

I have been a customer for over 6 years now. Had about 3 claims since and each time they were very responsive to my issues. Although it’s an additional bill knowing that I have Choice Home Warranty, I feel at ease to know that if something breaks, I know I can rely on them to fix it. My only concern: Some businesses in the network should be vetted. I have heard stories from my referrals and I had a similar incident. Not everyone is knowledgeable or is specialized in areas.

6 years ago

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jgmcgeorge Springboro, OH

I was so amazed at the level of service I received from CHW for a claim on my washing machine. I called with a claim on Monday, by the end of the day, I was contacted by a Sears technician who made an appointment to check my washer out on Wednesday of the same week. He was extremely courteous,, knowledgable and efficient. Diagnosed and fixed my problem super fast. I was so impressed that this was handled without stress on myself, and all the work was was done by CHW and the repairman. Wise choice I made in choosing Choice Home Warranty (lol)! Thank you.

6 years ago

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Deb Pittsburgh, PA

I got a technician in to look at my oven within hours of calling about my problem. The young man was neat and wore a mask. He was friendly and ready to listen to me about my problem. He went right in to diagnose the problem. He ordered my parts and collected the payment. I am hoping that he will be returning to place the new part and get me back working!

6 years ago

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Carmen Nicolay Orlando, FL

The Sales Manager, Adam D, was extremely and patient with us as we took time to make a decision. The cost was an extreme factor in our final decision and he shared an affordable package. Adam spent the necessary time explaining every detail. He definitely knows his stuff. Times are hard with this pandemic upon us and you have to be careful with whom you can trust. I was referred by my sister who has been raving about the service your company offers, so we decided to check it out for ourselves. Looking forward to this experience!

6 years ago

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Juliana Cary Apollo Beach, FL

Choice is exceptional. I had another home warranty company for many years before learning about Choice on both my personal and rental homes. The stress of dealing with the absolute incompetence of that other company was overwhelming, and I thought all home warranty companies would have the same type of customer service inexperience. Choice changed my opinion of that immediately. They respond quickly, the website is extremely user-friendly, and the work is done promptly and correctly the first time. I have recommended Choice to family and friends.

6 years ago

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Greg Phelps Corpus Christi, TX

Michelle was wonderful to work with she made sure that I received the full knowledge of what your company does for its customers. Even though I was in the middle of moving and didn’t have much time to give her she made sure to provide me with options. If your company performs as well as Michelle does I will be a life long customer and will suggest you to all my friends and family.

6 years ago

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Debrah Blevins Goose Creek, SC

My A/C is on in years and was not cooling like it should. I emailed a request to Choice to have someone come out and take a look at the problem. Temperature Pros were there the next day. Very professional gentleman looked over and identified the issue, a minor problem, notified Choice of the situation and within hours Choice approved the work and the issue was addressed. My house is cool and the unit seems to be working great.

6 years ago

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Larry Grimes Iowa City, IA

Got someone on the phone right away to address my concerns with my whirl pool washer machine and a ticket was started promptly letting me know the date and time frame of the repair. They emailed me the night before of estimated arrival and I was called before the Tech arrived. The Technician was very courteous and prompt and knowledgeable and fixed my washer in a very short period of time.

6 years ago

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Zoe Montgomery Palmetto, FL

I am very pleased with Choice Home Warranty in contacting services repair the same day they get my claim, and in emailing me the claim number.......but, I don’t understand why they choose to use companies an hour away from where I live...I live in Palmetto, FL and there are a least a hundred ac repair and electrical companies and plumbing companies to select from within the Palmetto,Bradenton and Sarasota area......

6 years ago

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Pootie Tang Katy, TX

I recently switched from your competitor ‘AHW ‘ because took them 4 days to find someone to fix my AIr but I had already found my own technician. Two days ago my refrigerator stopped cooling so I made a claim through y’all an the same day a tech showed up an got my refrigerator back up an running. If y’all keep this type of service up I won’t be going anywhere. Like a dog if you feed my I’ll be Loyal to you. Thanks Again

6 years ago

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Parker Thomas Phoenix, AZ

In the end there was nothing wrong with my dryer except for the gas being turned off and the lint collector being plugged up but the technician taught me a few things about it I didn’t know so it was worth it in my opinion as I wouldn’t have thought to clean the lint collector myself and I couldn’t reach the gas on my own and didn’t know where it was.

6 years ago

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William Murfreesboro, TN

The experience was good, Ronald was pleasant yet bjusiness like. His information was informative and he explained what I did not understand about home warranty programs. I believe I have received good value for my dollar. I hope that I will never need to use y'all, but since I purchased a previously owned condo with used appliances, I probab;y will use y'all within the next 3 years. I truly hope my next call to you willl be just as pleasant.

6 years ago

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Stacy Walker Wichita, KS

I contacted them Saturday morning asking for a callback, I was called back within the hour and the woman gave me all the information I needed. She said they'd contact a local A/C repair company and we would hear back from them within 8-24 hours. We got a call a few hours later saying the company would come Monday morning. We only had to pay a $65 copay for the service and the company came out and did a great job just as expected. We were very happy with this service.

6 years ago

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Esworth Rawlings Apopka, FL

All I can say is "WOW"..."Tommy" my sales advisor was excellent. As someone who works in the insurance industry, I know the importance of covering the things that may break down eventually in your home. Based on our conversation, he recognized the type of buyer I am and immediately found the best deal available. Thank you Choice Home Warranty! Job well done.

6 years ago

Choice Home Warranty Reviews