Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star_border star_border star_border

Sheri Watson

I always have to fight for them to fix and pay for a repair. Last issue was leaky pipes serviceman came about 8 days after filing the claim when he showed up the bill was going to be $500 they agreed to pay $51.00 out of the $500 plus I had to pay the cop pay of $45.00 not happy

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 26th, 2020

check_circle

Verified Customer

star star star star star

Miguel

They take action right away. The people you guys have been sending know what they're doing. They find the issue and fix the issue on the spot.

5 years ago

check_circle

Verified Customer

star star star star star

Lydia

The last time when I called, they provided the needed work and were very respectful. He came on time. They are very professional.

5 years ago

check_circle

Verified Customer

star star star star star

Ashraf

It's so quick and good service.They came the same day and I was so appreciative of that. Best service for the best price and the best deductible.

5 years ago

check_circle

Verified Customer

star star star star star

Jonathan And Gina

They've been great. We ran into a situation with the first warranty call but they worked with me on that and that was very refreshing.

5 years ago

check_circle

Verified Customer

star star star star star

Christie

The pricing is good and the couple of times I've used it they did outstanding work. As soon as you call they get somebody out, even weekends.

5 years ago

check_circle

Verified Customer

star star star star star

Jack

They respond very quickly for a service call. They are always courteous, friendly, and send a technician out immediately.

5 years ago

check_circle

Verified Customer

star star star star star_border

Larry

The last time I had to use it was for a problem with the hot water heater and they covered the expense and replaced the water heater. They did a very good job.

5 years ago

check_circle

Verified Customer

star star star star star_border

Beverly

The washing machine was not functioning correctly so I called to have a serviceman come out. I really like the repairman they sent out. He was excellent.

5 years ago

check_circle

Verified Customer

star star star star star

Ashwin

They answer right away. We had a plumbing problem and it was solved very quickly. It was very convenient and easy to follow the whole process.

5 years ago

check_circle

Verified Customer

star star star star star

Patricia

They're real fast. They're good with follow-up and easy to use online. I used it to replace a water heater that had failed. Quick service.

5 years ago

check_circle

Verified Customer

star star star star star

Cele And Marilyn

For my air conditioning, they came out and check it all out and got it going. They've laways come through every time I've called, and quickly.

5 years ago

check_circle

Verified Customer

star star star star star

Nancy

They answer promptly. I did have to wait a little bit on the air conditioner getting fixed but it was over the holidays.

5 years ago

check_circle

Verified Customer

star star star star star

Karen

They are prompt, they return your request quickly and the vendors that they are using are awesome. Their service is acceptable.

5 years ago

check_circle

Verified Customer

star star star star star

Patsy

I called them and told them the problem I was having and they sent someone out that next morning. It just looks like a good policy.

5 years ago

check_circle

Verified Customer

star star star star star

Robert

All I did was go online and they got back with me and made an appointment. Text me and made an appointment and they came out the next day.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Dianna

I've used my warranty three times and they have been no help whatsoever each time I've used it. I have offered to cancel my service and get my money back for the remaining balance and I was disconnected. Not pleased with Choice Home Warranty at all.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 19th, 2020

check_circle

Verified Customer

star star star star star

Richelle Tracy

It is the cheapest and they take good care of me. Great customer service. My washer broke and he was able come out within a day.

5 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Gigi Derolf Ocala, FL

I have used it Few times and they get the job done fast and it works out good and I moved and I was able to transfer it to my new reidents

5 years ago

check_circle

Verified Customer

star star star star star

Sherwen D Moore South Holland, IL

Just continued great service. When I called because I had a problem with the initial claim, they came right out and took care of it.

5 years ago

check_circle

Verified Customer

star star star star star

Ana fortune Islip, NY

The service was quick and efficient. Customer service was great and the company they sent to my house was professional.

5 years ago

check_circle

Verified Customer

star star star star star

Rick Nunez Gresham, OR

Great no hassle fast service. I call in the morning and the tech was out in the afternoon. The problem was fixed the same day. Thank

5 years ago

check_circle

Verified Customer

star star star star star_border

Gayle Wilson Silverton, OR

I had a hard time getting a work order copy. They said the other guy would give it to me, the other guy said the would. It was a bit of a hassle. I eventually got it.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Deven shah Merritt Island, FL

Last month I call them to service my refrigerator. Technician came to repair & he said “ it is too old & can’t fix it “ so call my Handiman he fix it charge me $ 175.00. Choice charge me $ 65. .00 for no reason.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Kindly resubmit your review.

May. 5th, 2020

check_circle

Verified Customer

star star star star star

Sean

I needed a home warranty. Recently, I called them about my tank and tey called the plumber. He was here the next day to fix it.

5 years ago

check_circle

Verified Customer

star star star star star

Joanna

When my water heater broke, I was able to report my claim very easily. It needed to be replaced within a day and it was completely covered.

5 years ago

check_circle

Verified Customer

star star star star star

Lisa

They listened to what my complaint was and then helped with the issue. We just had a technician come to our home and he was knowledgeable and timely

5 years ago

check_circle

Verified Customer

star star star star star

Gerald

Choice Home Warranty is a good price and has a good selection of service. Our dryer needed to be repaired and the service performed was excellent.

5 years ago

check_circle

Verified Customer

star star star star star

Scott Smith River Falls, WI

they have been pretty good so far. I had a dryer break down and they were able to get someone in and fix it in less than a week. i like that.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Joseph DelPonte Johnston, RI

Their provisions for emergency service calls are unrealistically stringent, like getting service for the heater on a winter night/weekend. Ok for non emergencies, like the washer or drier.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 28th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Debra Singletary Hill Fayetteville, NC

This is the second time I’ve been denied on a large claim and had to hire my own repairman. The company I hired diagnosed the problem much differently than the repairman Home Choice sent out. Home Choice repairman said the whole AC unit had to be replaced. My repairman said it was the motor and was able to replace it on the existing unit. The motor replacement should have been covered but I was denied repair by Home Choice.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 28th, 2020

check_circle

Verified Customer

star star star star star

Roxy Roberts Warrenville, IL

I have had to use my warranty twice in the same year. I love their quick response and polite contractors. No fuss or problems.

5 years ago

check_circle

Verified Customer

star star star star star

Peter And Nancy

We had very good response to the calls that we've made. The people they sent me knew what they were doing, they were very effective.

5 years ago

check_circle

Verified Customer

star star star star star

John

I get a response right away. We couldn't get the water shut off in the bathtub and the guy came rough out the next day and they got a fix right away.

5 years ago

check_circle

Verified Customer

star star star star star

Alice

They put in an extra effort to get out to my house sooner because I had a back up of raw sewage and they were on time and took care of the problem.

5 years ago

check_circle

Verified Customer

star star star star star

Yesenia

They do prompt fix. Not happy a little bit with the limits they have on there which I don't think it's fair but they do get my problems.

5 years ago

check_circle

Verified Customer

star star star star star

Tara Portland, OR

It's available twenty-four hours with any situation that comes up so you can pretty much call anytime and help set up whatever appointment you need.

5 years ago

check_circle

Verified Customer

star star star star star

William Chicago, IL

I used it recently because something in my kitchen drain wouldn't go down. A real good guy came from choice, real good plumber.

5 years ago

check_circle

Verified Customer

star star star star star

Marty Miller

As a former AHS customer. Choice is a better bargain easier to deal with and local companies to address my fix it needs.

5 years ago

check_circle

Verified Customer

star star star star star

Julia Ball

Great service along with customer service. Ever time I've called in for a problem they have gone above and beyond to make sure I was taken care of.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Bob Wilson Sr

Because of last service. Replaced a $200 ceiling fan with a $19.00 ceiling fan is very poor service. The $60 I paid was wasted because now I gotta buy a new fan and pay to have it installed. Very unhappy .

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 21st, 2020

check_circle

Verified Customer

star star star star star

Bill Gorman

I needed a repair on my oven and it was found to have a short in the Mother board. It was approved and repaired in a timely manner

5 years ago

check_circle

Verified Customer

star star star star star

Lucretia Dallas, TX

Every time I call they come out ot tell me if it's possible for next day. They're right out. They send the right people to do the job.

5 years ago

check_circle

Verified Customer

star star star star star_border

Randy & Vickie Memphis, TN

Right now they're taking care of my needs. My appliance is not repaired yet but I'm in the process of getting in repaired. They've been very receptive to my needs.

5 years ago

check_circle

Verified Customer

star star star star star

Basem Buckeye, AZ

I called in work to fix my agarage door. The next day the person come and they took care of it. Very beautiful and it's working.

5 years ago

check_circle

Verified Customer

star star star star star

Shedrick Irving, TX

Customer service is pretty friendly. My washing machine went out and I called in that morning and had somebody out the next day.

5 years ago

check_circle

Verified Customer

star star star star star

Debra

Therewas not delay in getting back to me when I filed my claim and someone was able to come out within twenty-four hours and repair the problem.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Gayle E Warren, OH

This past fall my furnace was not working correctly and I have an elderly mother living with me. And when I called them they were very good at taking the call and everything but then the contractor connected with them weren't going to come for a week and I told him I can't wait a week, I need it now. I was upset. Nobody's in a hurry.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Apr. 21st, 2020

check_circle

Verified Customer

star star star star_border star_border

William Clinton, MD

They told me some stuff was vcovered when the technician came to take care of it. I called back to find out why the technician never came back to finish the job and they told me it was not covered, so very disappointed.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on our website.

Apr. 17th, 2020

check_circle

Verified Customer

star star star star star

Rita

I used my warranty on my hot water tank. They were very patient coming out here. He was very polite and they were out here rather quickly.

5 years ago

Choice Home Warranty Reviews