Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Necie Rainbow City, AL

They do not perform what they advertise. I made 2 claims in July , it is now Dec and the claims STILL have not been fulfilled. I've called several times and their employees are rude and stated we had to make an appointment to speak with a supervisor! Choice constantly called me daily until I gave in an d took out a policy with them now I can't even get service for what I paid! Choice is a rip off and a joke!!!

3 years ago

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Sharon Claxton Miami, OK

My washer is going out. They agreed to help pay for a replacement. They offered an e-card from Lowe's. I accepted only to find out we wouldn't get the card for 30 days. Our furnace went out. They couldn't find a tech who could come in a timely manner. With the cold snap coming we couldn't wait. They said we could get out own repair person, but that person had to first fill out a form on-line and submit pictures plus wait for approval before working on the furnace. No one would do that, so we are stuck with paying for the repair.

3 years ago

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Mary Marina, CA

They arranged for a service technician to come out to repair my built in microwave. I didn't have to find someone to fix it.

3 years ago

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Sidra Perry Graniteville, SC

Choice responds extremely quickl and always professional. When placing a claim Choice responds fast with 24/7 expertise.

3 years ago

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Lori maley

I've had ongoing issues with my fridge leaking, and despite multiple repair attempts, it's still not fixed. The service has been decent overall, but communication has been lacking, especially regarding parts for my fridge. I also faced trouble with my dishwasher warranty due to a missing serial number, forcing me to buy a new one. While the technicians have been good, the overall service experience has been frustrating.

3 years ago Edited February 9, 2024

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BEN T BATY JR Dickinson, TX

JOB GOT COMPLETED, BUT THEY O MA 3 TRIPS, DIFFERENT TECHS EACH TIME, EACH TIME THE SAID THE PREV TECH DID NO ORDER THE CORRECT PART. TERRIBLE INCONVENIENCE.

3 years ago

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Bill Kennedy Carson City, NV

More often than not I have been asked to find my own tech and then put them through the frustrating and arduous approval process. Choice has been the most frustrating Home Warranty platform I've ever owned. The techs also state that working with Choice is incredibly frustrating. One even refused to cash the check we gave him for his co-pay because of that..he felt so bad for us.

3 years ago

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Diane and Greg Wilcox Woodbridge, CA

We do not like when we request a service for a repair that a repair company is assigned and an appointment is made without checking our availability. Our dryer was not working and we had to wait a couple weeks after the original request to get Sears out here to fix it.

3 years ago

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Sandeep Pandia Acworth, GA

During sales call I was informed the undercounter beverage cooler would be covered as a second refrigerator. But that coverage was denied even though the kitchen aid website categories the kitchenaid kubl204esb as a refrigerator. A refund of my first months fee should be credited back to me as I was given wrong and misleading information.

3 years ago

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Susan Niemiec Darien, IL

I told them to send out 2 people for repair on my stackable washer and dryer, and they sent 1. I had to reschedule another appointment with another 8a-5pm window for 2 men to come out. Hopefully, they'll have the parts on the truck. Otherwise, it will be a third visit.

3 years ago

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Michelle Tran Woodbridge, VA

I have placed two claims and neither one has been approved. Although the person they send comes out telling them what's needed I have to pay a claim fee and then the fees to fix the issue. I never had this problem with American home shield .

3 years ago

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nancy m Gagner Stanwood, IA

First claim took way too long. Was a refrigerator. Then I settled. 30 days till e-check. Charge refrigerator figuring to use recheck to pay credit card off. Oh no can't do t hat. Was I too wait another 30 days with out a refrigerator? Never have resolved air-conditioning claim. Only one claim panned in a day

3 years ago

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Wayne San Bernardino, CA

Excellent customer service. It worked as planned. It was very timely. I made the phone call and a repairman was at my door within two days.

3 years ago

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Dorel Riverside, CA

I called and made a claim about my dryer. They sent the technician guy here and it needed to be replaced. The minimum cost is $648 and they offered me $335 and it's been two or three weeks and I haven't gotten the money for it. I'm still waiting. They said they would give me a gift card. Nothing happened.

3 years ago

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Khader

I've had mixed experiences with customer service. While I appreciate the quick response and quality service, I've faced issues with misleading information from sales personnel. Despite paying upfront, my family and I have encountered poor service consistently. Overall, I hope for more transparency and reliability in the future.

3 years ago Edited January 10, 2024

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Holly

They apparently do not service over holidays or weekends. I was very surprised to learn this. I needed service the evening m=before thanksgiving and they couldn't come until the following week.

3 years ago

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Stephen Reston, VA

I'm very happy with the service they provide. One telephone call away and everything gets taken care of within a very reasonable time.

3 years ago

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Darlene Sanders Cleveland, OH

I thought my furnace was out on my sun porch, but it really was the thermostat and they sent the contractor out and once they got the supplies it was fixed within the week.

3 years ago

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Pat Washington, DC

I've been with them over 20 years, I've never had any problems with customer service. I needed my furnace repaired and they didn't do it because they said it was too old.

3 years ago

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Mario And April Perryville, MD

They're not helpful at all when you file a claim. My file has maybe 3 claims and the last 2 are taking forever for them to get somebody to accept the claim and do the job. I definitely will not be signing another contract with them.

3 years ago

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Sharon Sebring, FL

He came, he was very friendly, very courteous. He left and he explained things to me when I ask questions. He is very patient and understanding.

3 years ago

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Tene Clinton, MD

The process is easy, when I call, they answer the phone. I had a leak in my bathroom in a wall and I called and they sent someone out and fixed it.

3 years ago

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Shari Boibeaux Mahoney Bethesda, MD

I had two repairs completed perfectly. My furnace and my washing machine. The repairs were done professionally and quickly.

3 years ago

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Carolyn Keaton Powder Springs, GA

The last technician was very professional,friendly and knowledgeable. He suggested that we have our water line checked.

3 years ago

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Carol Bailey Chicago, IL

The spring on my garage door had broken. The Technician did not fix because the door was still under warranty with Sears.

3 years ago

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John Daisetta, TX

I had an emergency, they got right on it and took care it very fast. 1 call and they replaced it and saved me thousands of dollars and much stress.

3 years ago

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S Totten Graham, NC

Difficult to get work done in a timely manner. For major items like HVAC, CHW will repeatedly attempt to repair a unit that needs replacing. Multiple trips means multiple co-pays when it is evident the unit is at end of life and should be replaced.

3 years ago

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CATHY A COPE Goodlettsville, TN

I don't like that claims can only be filed through the web site instead if via phone. It takes a long time to find technicians to work...then it takes said technicians a while to do the work because they are so busy.

3 years ago

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Kate dickerson

They are getting a lot better with their response time and the technician was knowledgeable and customer service was excellent

3 years ago Edited February 6, 2026

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Steve Brooks Dearborn Heights, MI

Was unable to locate someone to check out my hot water heater. Was informed that I could hire my own technician after I called after 2 days of them 'searching for the perfect fit.'

3 years ago

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Cynthia Ngubeni Fayetteville, GA

It always takes at least 8 to 10 days and several call or messages to get anything done. I companies don't have anyone in their office to answer their phone. And some don't have answering machines. I have brought in 7 members of my family and we all plan to non-renew with choice because of the lack of service

3 years ago

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John Quekemeyer Birmingham, AL

If you have a part on back order, which I had twice, Choice will cancel your claim if Choice doesn't hear from you in 30 days. I asked to get a manager to call me, Choice said someone would call in 24 hours,in both cases no one called me.

3 years ago

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Todd McDonough Westford, MA

Still waiting on service for AC unit never a follow up call always reimbursement option and then never get any money. Had a fridge die on me under warranty. I was told that the technician who you hired never put in his diagnostic answer so I never got reimbursed for any money whatsoever honestly worse customer service ever would never recommend to anyone.

3 years ago

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Michael Smith Fort Worth, TX

Rude associates. Rudest and most unprofessional I've ever encountered. Also, you turn down almost every claim I've made. Someone came to fix garage door, broke it, and it cost me $500 to fix it. Someone came to fix pool cleaner and said that is not covered and still charges me. Someone came to fix plumbing and failed to fix it. Cost $800 to get another plumber. Called about air conditioner and my claim was ignored. Had to pay for a new unit.

3 years ago

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Ponnhevy Bou Hollywood, FL

Call last week to report problem. Got schedule to fix problem this week no one show up for appointment. Call company to confirm. No respond. Got emailed from Choice to confirm appointment. Call tech several time left messages and Tex no respond. No one show up. Lost a day from work for no reason. Call Choice to report. Promise to reassign the work order . A day later got nothing from choice.

3 years ago

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Jonathan David Xavier Parrish, FL

Every step of the way is cumbersome. I had one claim that was approved. It took over 1 month to receive remuneration in order to purchase a replacement washing machine. This came in the form of a Lowes gift card. They should have paid me for the time and hassle of multiple phone calls and then needing to take my laundry to a laundromat in the meantime. There is no good reason why it should have taken over 1 month to receive the gift card.

3 years ago

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Haga Leander, TX

My water heater was broken. They give me peace of mind. I had to call a few times and follow up a few times before I got the money refund, but I got it.

3 years ago

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Robert & Kristie Louisville, KY

Worst Customer Service company I've ever had to deal with ! The send handyman and un qualified workers to destroy your house and collect your copay. Don't get suckered into the extended contract. Most company's they send have a huge amount of complaints and usually a 2 star review. To speak to Customer service it's a 48 hour wait, to have a supervisor call u back !

3 years ago Edited January 10, 2024

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Darnell Harvest, AL

I used my warranty for my hot water heater but they didn't cover my hot water heater. I had to buy it myself. Also my kitchen sink they would not replace. They cover $70 for the kitchen sink and my sink cost like $250. And also my bathroom sink, they won't replace my bathroom sink.

3 years ago

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Sandra Addison Wade Clinton, MD

The technician that were sent to my home were very professional located the problem didn't have to order parts and did a great job.

3 years ago

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Jane Lloyd

I have waited now over a month to get my garage door opener fixed. I am my second contractor, paid my required fee and still not fixed. Have heard nothing from either the contractor I paid to fix it or from you, choice warranty! I will be calling yet again to find out the status of my fix or replace before I find my own contractor to replace my garage door opener. Praying no hail or there will be a bigger bill charged to home choice warranty!

3 years ago Edited April 10, 2024

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Alison Brown Hollywood, FL

If I could give 0 stars to Choice Home Warranty I would. I do NOT recommend this home warranty company. All they care about is taking your money. ZERO customer service skills, they all read from the same script. Any good reviews they have is mostly for the service providers & not choice. They're customer service is terrible and if you REALLY need help, they won't be there. BEWARE.

3 years ago

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ANTOINETTE P MILTON Winnsboro, SC

Wrong technician was sent to repair my appliances. Send a second repairman that stated needed to.replacement. After accepting replacement allowance learned that it takes 30 days to receive an e-gift card from lowes. I have been out of microwave for 30 days and to wait longer is a extremely inconvenient. Call customer to ask if can be expedited only to be told that I can buy the microwave

3 years ago

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Hasnain Ali Detroit, MI

Would rate negative if possible. The worst vendors you could possibly think off. Once you file a complaint and the vendor either dose t shows up or dose not receive your call or have not figured out the problem CHW representative will just tell they can’t do anything and it’s the vendor who will reply. That’s it make your life a nightmare with CHW

3 years ago Edited January 10, 2024

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Norman Spicer Windsor, PA

I had an issue with my garage door opener they had to come out twice ( $ 75.00 ? per visit ) and told me that the it was not covered under my warranty and charged me an additional $ 100.00 for the part . I reached out to Choice almost 2 months ago and I am still waiting on a response to why it was not covered

3 years ago

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BRYAN JULIAN

Filed a claim for my refrigerator. After 2 weeks of dealing with repairs it was deemed that I needed a replacement in the form of a lowes gift card but won't process it for 30 days so I am going a month and a half without a refrigerator

3 years ago Edited January 10, 2024

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James & Marguerite Chanhassen, MN

Very responsive customer service. My garbage disposal went out, and my sink, and the technician they sent out was excellent.

3 years ago

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Anthony Nesmith New Windsor, NY

Very great customer service skills, an excellent customer service reps, when a claim is submitted they contact service repair contractors fast.

3 years ago

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William M Overturf Chicago, IL

My request was handled very profesionally, and the turn around on getting someone out to our home to fix our problem was very quick.

3 years ago Edited January 10, 2024

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GEORGEPURKINS JR West Berlin, NJ

THE CREW WAS HERE FOUND THE PROBLEM FIXED IT IN LESS THAN 1 HOUR OUTSTANDING AND YOU COULD NOT EVEN KNOW THEY WERE HEAR!

3 years ago

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