Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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Genie McLamore Tomball, TX

The technician was identified by photograph by the electrical contractor in advance for security purposes; he arrived right on time; he assessed the problem and corrected it immediately; he was very knowledgeable and gave some advice for future success with our fixtures; he was neat, professional, and friendly. One couldn't ask for any better service.

7 years ago

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RONALD Keith Bohler Brownsville, TX

Very quick response. But a bit concerned that the service provider had to first come to my home and evaluate the situation then go back for “authorization” from CHW then order some part for the repair. I’m a little befuddled about the “authorization” process. As a CHW customer, I would expect the authorization before anyone came to my home. Whether it’s a repair or replace, it’s supposed to be covered.

7 years ago

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Robert Baker Cordova, TN

We noticed water on the kitchen floor coming from under the kitchen sink. I ran water from the faucet to trace the leak coming from the garbage disposal. I immediately turned off the disposal when testing due to an unusual sound and leak. I filled out a Choice claim online. They called less than an hour to let me know a repairman will be coming in 3 or 4 hours. The pluming company called to let me know they were on their way. He showed up replaced the disposal, I paid for the service call and everything was completed in less than 6 hours of me contacting Choice. No problems at all.

7 years ago

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Martin Thomas Philadelphia, PA

The Plummer who came to unclog my basement stink arrived a little earlier and waited patienty for me to service my basement wash tub. He was very courteous explain everything and detail it took him less time than I had anticipated to complete the job I was very appreciative and grateful having him do the job that I need it done. He was one of the best contractor I've met and had a pleasure doing business with.

7 years ago

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Anthony Gangone Leesburg, FL

Summer time in Florida and my AC was not working at 9am. Not a very happy moment with the temp moving to 97 degrees. I called CW customer service about 10am when I realized the air was not cooling the house. They put out a service call and at 1:30pm I had a technician at my door and the repair was made quickly. Thank you CW and I will be renewing my contract when the expiration date draws near.

7 years ago

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Ron T Phillips Charlotte, NC

A young man, name Kelly came out and repaired out stopped up sink. He was very knowledgeable and explain everything and answered our questions. It is refreshing have a service man, who makes you feel comfortable. I have only one thing that I would like to recommend. That you shorten and communicate and coordinate the arrival time better. I waited from 7-1130. Besides that suggestion, everything was great!

7 years ago

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Earnestine Thomas Porter, TX

Starting with the technician lovely voice so patience with me, she made me feel better that I would get help, no air condition at 4:00 a. m. Can't breathe. Next my angels came from Douglas Mechincal, Jessica, Amber and Brenton this is a true saying G put people's in the right place on time and these people's was my guardian angel. The A. C. Technician was schedule to come out on Thursday but i could not wait, so my angles got the technician out Tuesday instead of Thursday.

7 years ago

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Jackie Joran North Las Vegas, NV

I have had very positive experiences with Choice Home Warranty. I have had a couple of other warranty companies in the past but always felt that the service and response times were very poor. I put in a ticket yesterday for an electrical company and within a couple of hours an electrician was at my house making the necessary repairs. It does not get much better than this!

7 years ago

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Raul Dawkins Raleigh, NC

This is my first claim with Choice Home Warranty (CHW). The process was hassle-free and they provided prompt responses to the claim. My washing machine broke down on a Saturday, I spoke to a representative that day to arrange for repair technician service. A technician came out to my place within 3 days and determined that my washing machine would have to be replaced. CHW presented a satisfactory offer within 90 minutes of repair technician determination. I am very pleased.

7 years ago

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Malcolm O'Connell Savannah, GA

It was very hard to report the trouble; phone selection very complected, finally tried computer for web site, no better in fact worse. Finally after half hour and to many attempts to keep account with I finally reached someone that was knowledgeable in the process of placing a job order. I was told that I would be contacted by a local jobber within 48 hours. I was not contacted for over 72 hours, but the jobber was very courtesy when I was contacted. Then they kept the appointment and told the trouble and that the parts would be ordered immediately. He told me that he would contact me when the parts arrived to set up a completion date. I am so far satisfied wit the service. Please engage more service writers and ones that speak clear and understand English. Who ever wrote your software program for internet service needs to go back and try to debug some of the faults with questions ask and selection of answers. Clear instructions and when the customer is faced with a problem have an easy way to obtain a prompt answer . I do hope this helps Choice Home Warranty, there are more companies offering the same service, or say they do, and I would hate to loose you as the provider after all I have been with Choice for 10 + years. All my suggestion and criticisms are hoping to improve all services for all involved.

7 years ago

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Wanda Apache Junction, AZ

The service tech and I weren't on the same page when it came to the scheduled appointment. I was unable to be at home at the time of the appointment so I sent him a text to tell him that my neighbor had a key. He didn't read the text so when I called him he had cancelled the appointment. He rescheduled for two days later. It could have been disastrous had we been home because it was our AC. In the end it all turned out well, the problem was solved. SOS is a good company...we just crossed wires.

7 years ago

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Thomas Dean Bastrop, LA

I was previously enrolled in a home warranty program with another company, but I wasn't pleased with the prices or the service. I found Choice Home Warranty online and checked them out, and I found that Choice offered the same coverage for a lot less cost. When they learned that I was a senior, they offered me an even better deal. I jumped on it and I highly recommend anyone looking for a home warranty program to check out CHW. Thomas Dean

7 years ago

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Carol and John Wampler Mansfield, TX

Highly recommend Choice! Our AC went out and it’s way hot in Texas. They promptly got a Heating and Air conditioning company that came exactly when they said they would... fixed it in 30 minutes and we were so grateful to be cool again! We are thankful we went with Choice . We have had the plan October of 2017 and this was our first experience with them .

7 years ago

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Brenda Wichita, KS

I just enrolled with Choice Warranty, so am only able to rate my experience with customer service. When I called, unlike American Home Shield, I was put through to an associate immediately. When I have had to call American Home Shield, I have waited for a response up to 30 minutes! The associate I spoke with was courteous and gave me a great rate for the policy I wanted. I hope their vendors and service will be as accommodating as the associate I talked to today.

7 years ago

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Stanley Neal North Las Vegas, NV

My A/C went out on the late afternoon of 7/25/18. I called Choice Warranty about 5pm and the rep. took all my info and assured me she will submit the claim immediately. I was also advised that the claim dept. closed at 8 pm eastern time. I received an e-mail immediately showing my claim had been submitted. The very next day the service rep contacted me and my A/ C was fixed the same day. (blown capacitor).

7 years ago

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Chris St Louis, MO

Our AC went out in July, needless to say this was an urgent matter. My wife and I called Choice Home Warranty on a Sunday evening (which we weren’t sure if there would be anyone working) and immediately were connected with a helpful representative. By the next day we received an appointment confirmation and had someone at the house to fix the AC first thing Tuesday morning. The entire process was painless and quick.

7 years ago

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Goldia Coldon Buckeye, AZ

Our air conditioner stopped cooling around 2 A.M. on a Monday; I called to report a claim. Around 8 A.M. that same day we received a phone call that scheduled an appointment for Wednesday. Today is Wednesday; the technician, Richard from Crispy Air, came and repaired the unit by getting approval from Choice Home Warranty to replace the capacitor and fan motor. It is 102 degrees F right now, and our house is cool! My husband is thoroughly pleased with the way Richard cleaned up after himself, his friendliness, patience and willingness to explain what he did as well as to answer any questions we had.

8 years ago

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Arley Koran Silver Spring, MD

CHW responded quickly to my repair request, but unfortunately the repair firm spoiled all your efforts by not showing up for his appointed time. After my call to report the negligent repair service, CHW had another company scheduled and out the next day, and all resulted in excellence. "You're only as good as those working for you," but in my case CHW resolved my problem with flying colors. I comment you and those working for you.

8 years ago

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CHERYL Tucson, AZ

The initial time(s) were set by the repair company and I took time off work for that time period. Then they decided to change the times and left a message on my phone to call them back to verify that time frame-well I was out of town and not in an area where I could get good reception so wasn't able to confirm. They changed the time anyway, so I had to take the ENTIRE DAY off . A company should keep the initial times if they cannot get in touch with the person requesting service. Other than that, the technician was professional and helpful. Rapid response from CW

8 years ago

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Mark Young Harrisonburg, VA

My 5-star rating is based solely on the conversation with CHW Rep. Maurice R. Mr. R was attentive and a good listener, with the ability and confidence to make quick decisions based upon my feedback. I was pleased with how he looked outside the box to find out what would work best for me and my present situation. Mr. R is definitely an asset to CHW, and I hope that my future dealings with CHW continues to be as professional as my initial communication with Maurice and not an aberration.

8 years ago

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Deetra Eiland Terry, MS

My air went out over night . I thought it was just hot the reason it wasn’t getting as cold . I called you guys Saturday evening and a technician called me early the next morning . The company of Mr H, was very professional and got my family cooling back off in a timely matter. If I have any AC problems again , I will love for this company to come back out . Thanks to my home warranty as well for expedited this matter fast in this superior hot weather .

8 years ago

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Karen Las Vegas, NV

It’s summer in Las Vegas. Temperatures over 100...and the air conditioner stops working. Of course, it’s the busiest time of the year for all air conditioning companies and there is usually a long, hot, torturous wait to fix the issue. But not with Choice. By the time I went online to report it (on a Sunday) to the time it was completely repaired...one day! So grateful for the ease of putting in the claim to the priority it received to get done. I am one very happy customer.

8 years ago

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Kayla Lewisville, TX

We have used Choice Home Warranty for 3 years. Overall, I am satisfied with their service. The companies they send have provided efficient services for our needs. My only complaint, is having to pay for the renewal in 1 or 2 payments. I wish there were more payment options as $500 or $250 is a lot to come up with on top of monthly financial commitments.

8 years ago

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Cynthia Martin Arlington, TN

I made a claim on my washing machine and within 12 hours an appointment was made. The plumbing company, however, did not show up on the day my appt was for. Even told me I wasn’t on his schedule. When I told him I received an email a week ago from Choice regarding the appt. he told me his company was supposed to call us to confirm the appt. His company never called, even though he told me he did. He came up with several excuses. The bottom line was that someone in his office dropped the ball.

8 years ago

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Judy Sursely Granbury, TX

I've had no problem calling in, having repairs done. This time however, dodn't know if because of Covid or Christmas, evidently Choice has had a hard time finding technicians to come out. My fridge is still not repaired, waiting on parts. Now I've had to turn in a claim on washer, which I think threw bearings, makes horrible noise and doesn't wash or spin correctly. Great right here at Christmas. Hoping Choice gets a tech out here soon. Laundry is piling up, with Covid don't want to go to laundromat. Think this is just an odd time of year, and things going wrong quickly and all at one time.

8 years ago Edited September 14, 2021

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Mathews Alexander Elmont, NY

I reported to choice warranty about a problem with my central a/c regarding lack of cooling in my house and they gave me a claim number. They sent couple of technicians to the house, the first one came and checked the problem of low Freon in the system and second technician came and put few pounds of Freon in the system and restored the problem. Well, I am happy the a/ c has been restored to my happiness. I also applaud the customer service for very prompt and sincere in taking care of my problem. I wish them good luck.

8 years ago

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Laura Lytle Apache Junction, AZ

Our remote controls would not function to close our garage door, but they would work occasionally to open the door. We tried replacing the batteries and re-syncing the openers to no avail. I called Choice Home Warranty, explained the problem and they arranged a repair within the hour. Within 24 hours it was repaired by an electronic item in the main unit replaced. The repairman was courteous and knowledgeable. The only fee was the $60 service call.

8 years ago

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Larry Feldt Galveston, TX

Air conditioner stopped working in 90 degree heat. CHW sent out a great air conditioning company named Top Air. Our unit needed a new motor. CHW approved the work while the technician was here and the motor was installed. The technician was very nice and professional. Out total cost was the $45 service call. Very smooth and stress free transaction.

8 years ago

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Florence Kontos Reading, PA

Called Choice Home Warranty last Saturday, when garbage disposal was not turning on. Checked the reset button, as indicated from online instructions. Still didn't run, but electricity was not the problem. Repairman arrived Monday, checked the unit and said unit needed to be replaced, which he did. It took about 2 hours total, with repairman purchasing a new unit. Was very pleased with process. Mr KS (Mike) Plumbing & Drain Cleaning was the repair service.

8 years ago

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Steve Galvan Dallas, TX

I had seen a ad on Facebook I filled the information and troy immediately send me a email wanted to help me I can I went ahead and email them with some questions about the program he answered all my questions to my satisfaction and Troy was very informative of the product and was very courteous and professional I went ahead and signed up for the program and I'm pleased the information.thanks

8 years ago

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Rich Gorgas Cornelius, NC

I had the pleasure of talking to Aaron today, he was very helpful, had good information and we came up with a plan that was very acceptable. he also asked if I was a Veteran and I told him I was 25 years Air Force, he explained another option for me to consider. Choice Home Warranty is rated the number 1 home warranty out of the top ten in the country so I'm sure we made the right CHOICE. keep up the great service.

8 years ago

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Arlene salameh

I had a plumbing issue and called Choice Home Warranty. They scheduled someone right away and text me and emailed me. The company Wett Plumbing never contacted me and did not show up as scheduled. I called chw and they probably scheduled me with someone else. I could not have asked for better service from Darren. Aucoin Plumbing. They were fast ,efficient, and didn't leave a mess. Thank you Choice Home Warranty for the reliable service that you provided me with.

8 years ago

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Carlos F Lopez Austin, TX

We are impressed. Unbelievably fast, professional and reassuring that we have the protection we need to keep things running. When it rains it pours, it seemed that everything was breaking down or not working !!!!!! We momentarily thought " Is Choice Warranty really going to help us with 2 service calls in one day???? YES!!!! They did and with expert help on the issues. Thank you Choice Warranty.

8 years ago

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J B Robinson Tyler, TX

After I found the problem I simply pulled the Choice file and called the service number. I explained my problem and was given a claim number. In a few minutes I received a call letting me know who was coming and when to expect the plumber. The plumber called and confirmed when he would beat my house. He arrived on time and within a few minutes he was finished.

8 years ago

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Denise Walker Woodstock, GA

Choice Warranty has always come through for me. When I make a claim (garbage disposal, leak under sink, air conditioner), a technician has been quickly assigned to my issue. It is a real comfort to know that a qualified, vetted tech is coming to fix my problem and that Choice Warranty has my back. Customer service is excellent as well; the service representative is attentive and understanding and dedicated to meeting my needs.

8 years ago

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Geraldine S Sherrill Kill Devil Hills, NC

I WAS IMPRESSED HOW PROFESSIONAL SALES REP TIMOTHY WAS WHEN I MADE AN INQUIRY ABOUT A HOME WARRANTY PLAN. HE WENT THE EXTRA MILE AND OFFERED ME THE SENIOR PLAN WHICH ENABLE ME TO TAKE A 6 YR PLAN GETTING 1 YR FREE AND BY PAYING UPFRONT FOR THE PLAN IT WAS FIXED FOR 6 YEARS WITHOUT ME WORRYING THAT THE PLAN WOULD INCREASE EVERY YEAR. IT ALSO ENABLE ME TO HAVE A $45.00 SERVICE CALL FIXED AMOUNT. IT IS A NEW PLAN SO I CAN NOT RATE THE SERVICE YET, BUT I HOPE IT WILL LIVE UP TO MY EXPECTATIONS. I AM CHANGING FROM A SEARS HOME WARRANTY PLAN BECAUSE I AM DISSATISFIED. I am rating company an average 8 now until i have used their service.

8 years ago Edited September 14, 2021

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Calvin Jones Wilmington, DE

My sales person was Matt. He was great to deal with and he looked into everything , every possible plan that he could offer me with a focus on giving me the best plan for the best price. I was not going to purchase anything from Choice this morning but because of Matt, I will be with your company for along time, I have another home that I plan to cover with your company as soon as my other contract is up. Thank you Matt

8 years ago

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RON MILLER Culpeper, VA

Eddy was my sales representative and did a fabulous job at clearly articulating the scope and depth of my joining Choice Home Warranty preceded by nearly 20 years with American Home Shield. Eddy presented a much stronger case for departing the folks at AHS to align with the folks he represents. I felt as though he helped me buy a service vs being sold a service.

8 years ago

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Jon Willey Sumter, SC

It is too soon in my experiential process for an honest evaluation of your warranty service. My warranty will not be in effect until mid March so my experience base can only be structured on your advertising and sales agents. Advertising I will rate with seven and a half stars out of ten. The sales agent I dealt with was constantly pushing and employed the age old process of, "let me see what else I can do for you, I'll check with my boss". A pleasant person but annoying because he refused to listen to my want to purchase a one year contract. I will rate sales a six out of ten. The cost of your service is very competitive. The proof of your product's worth to me will be if and when I have something under your warranty fail. That will be the litmus test for me.

8 years ago

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Patricia D. Hendriks Pawleys Island, SC

This is just my second experience with CHW. CHW keeps their customers informed and up to date on the claim process. No guess work as to what is going on. In addition, CHW is efficient from the start of a claim to the end. On my first claim, the service provider did not show up and CHW informed me of a refund recourse I had, but wasn't aware of. Now that is truly putting the customer first.

8 years ago

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Kenneth Cardinal Aurora, CO

All I can review is my discussion with Tony. I have not dealt with any of your services yet. As far as my discussion with Tony, it was a very informative time. He was very good to make sure we got the most for the money. He was very knowledgeable about what he was selling us and helped me understand what we were buying. Thank You for the way you dealt with us.

8 years ago

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Padre de Noche Harrisburg, NC

Shortly after entering my credentials on your website, my phone rang. Jake was on the other end, he was talking about the weather to someone nearby. I said hello and listened for a moment (it was cold there) and then disconnected. Seconds later my phone rang again it was Jake. He proceeded to tell me why I wanted to sign up with him in that very moment. He negotiated with his manager to give me a better rate. I agreed to move forward and get a one year basic package. He continued to upscale me, I wasn’t interested. He was persistent, to a pony that I became annoyed. After decling the 5 year offer, he preceded to upscale Tempe 3 year. Again, I declined multiple times. After that was settled, he indicated that he’d send a confirmation email. It arrived, but my address was incorrect. I called him back, he said he’d fix it and send a new confirmation email. I never received the second email with the corrected information. I’m not confident that I’ll received the mailed documents either, because I can’t verify that my information has been corrected. I’ll likely have to place an additional call back tomorrow address this matter. For this reason, I’m not feeling great about the first impression. Pushy, careless and lack of accountability would be how I’d describe my first encounter.

8 years ago

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Patricia Sims Dothan, AL

I thought i had cancelled my policy with Choice Home Warranty. When i talked with the representative i told her i was getting a past due on the account, i was upset because the door on my refrigerator was not covered. She was very nice, she did open the claim and someone will be coming out to see what is wrong. I apprecitate the way she handled the call, I will keep the service and see what happens.

8 years ago

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John M Stanley Burleson, TX

So far, my experience is with Damont, the sales rep for Choice Home Warranty. He's on fire for his company - lots of pep and energy - knows the excellent stats his company has accumulated and where to send "new" clients to get more information on "his company". I applaud his enthusiasm! He gave us a "bird's eye view" of what was covered by the plan and then went on to explain the different types of programs plus how to pay for the program, discounts, the veteran program, which I qualify for - retired Navy. All in all, he did an excellent job.

8 years ago

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Daisy Anderson Wittmann, AZ

Jeff K, my representative at Choice Home Warranty just helped me renew and gave me the Senior Special. He explained my policy and insured that I would have great service with all the new vendors that are now in my area. He also provided solid information and answered all my questions. Thank you Jeff for all your help and I'll be sending my friends your way!!

8 years ago

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Carl W Stokes Montgomery, AL

This is our second claim with Choice in the last 60 days and they have been great. Both time the service person was knowledgeable and super nice. We switched from American Home Shield and are so thankful we did. The service we have received has been wonderful. We are signing up our friends so they can enjoy great coverage at a great price from a great company who has great people working for them.

9 years ago

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Mary Gainesville, GA

I missed my renewal cut off while traveling but did pay the renewal fee a few days late. When I got home, my AC was not working properly and I had to shut it down. After explaining my situation, a customer service agent got permission to honor the renewal. An AC company was sent out and I paid $45.00 to have the problem diagnosed and fixed. Extremely fast and excellent service!! Will definitely recommend Choice to friends and family. Sincere thanks!!

9 years ago

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bob johnson Houston, Texas

Nate did an excellent job explaining the service plan options and pricing.

3 weeks ago

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Maggie Jane Chavis Auburn, Kentucky

We liked everything about Choice Home Warranty ,they came thru on everything, Thank You

2 months ago

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Larry Karns Maud, Texas

Technician was friendly, offered advice, provided more insight to preventative maintenance.

2 months ago

Choice Home Warranty Reviews