Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Evelyn Millender Moss Point, MS

His knowledge of the air conditioning system. He explained everything clearly and was very professional. He explained how we should be adjusting our thermostat that will make the system more cost effective. He was extremely helpful. Thank you for choosing him.

1 year ago

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Jan DeBlieux Bastrop, LA

I liked and appreciated Albert’s assistance when I called. He answered all my questions very professionally and efficiently. He gave me all options and packages available and allowed me to choose with no pressure. Thank you and I will tell friends and family about your home warranty.

1 year ago

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Mario Howard Ashburn, VA

If you had asked me a few months earlier, I would've said that the service has improved greatly since COVID. I still believe the quality of service providers has significantly increased. However, the lack of getting someone on the phone to assist with a claim or with an attempt to explain your issue is still s struggle. The last rep I spoke with blamed me for incorrectly placing a claim for the wrong part. I noticed my ceiling cracking with mildew, so of course, I reported that my wall had damage because that's all I could see. When the contractor arrived he was extremely courtesy and friendly; however, his services didn't include finding the source of the ceiling damage and when I spoke to a rep she was extremely rude and pretty much said I should've known it was a plumbing issue. Nevertheless, it was discovered to be leak from the hotwater tank leading to my master shower and I was told by the tech that the leak was cause of my damage. I would later inquire after not hearing back from Choice to be told that the diagnosis was still under review on 2/16 and today is 3/28. Not a call or email; however, I'm pretty sure it is automated, but when I reviewed the notes today it said that the plumbing issue has been resolved. That is accurate; however, my ceiling remains damaged.

1 year ago Edited March 29, 2023

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Dawn Thurman St Louis, MO

The process to put in a warranty request is super easy. The tech that came out realized another part was causing our problem, got approval to replace and is coming back to fix. I appreciate him taking the time to look for other areas that might be causing the problem and getting it fixed right.

1 year ago

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Donna Babao Pope Valley, CA

I just finished signing up for the Choice Home Warranty program. The representative was very helpful explaining how the warranty works including the co-pay cost of having a technician come out to check and repair or replace an appliance. He also covered the monthly cost and reduced cost one to three year payment options. I did sign up for the the warranty program under the monthly payment option and am looking with any service people that need to come to my home.

1 year ago

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Galen Lloyd Huntersville, NC

Have used service several times. Service depends on who the case is assigned to. I've had some really good technicians and some who make appointments and don't show up. Sales practice is deceptive. Salesperson failed to mention if they're unable to repair something they pick an arbitrary amount and issue a gift card and you have to handle your own replacement. I had to pay $200 over the amount they allowed to replace dishwasher.

1 year ago Edited January 10, 2024

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Darrell Johnson Atlanta, GA

I enjoy the patience and professional work that Choice Home Warranty provide. I was surprised by the no nonsense that attitude that I was given. I was able to call and change some appointments because they were made so quick with the technicians.

1 year ago

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Michael St Louis, MO

You addressed my issue quickly. The person you sent to do the work was kind, respectful and very professional. The work was done fast and what was told me was the charges for the work was exactly what was charged. Thank you

1 year ago

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Robin Gravely Riley TN

I like the ease of using the service when needed. I have never had any issues when I've had a situation that needed attention. The customer service has been unmatched. Getting Choice Home Warranty has been one of the best decisions I've ever made! I referred a lot of people and will continue to do so!

1 year ago

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Wanda and Dan Laguaite Corpus Christi, TX

Thank you, thank you, thank you. The whole ordeal of a whole house plumbing situation was covered. All we can say is Yes! We are so pleased with the response of Choice Warranty sending an excellent company to complete the task in 15 minutes. Plus, letting us know how to alleviate the future problems. We couldn’t be more pleased. Many thanks!!

1 year ago

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Hugo Martinez Stafford, VA

My furnace was not working and the contractor you scheduled responded the next day. That was very prompt and since the weather was below freezing in our area we needed help you guys were there for my family and me. He found the problem very quickly and got the furnace working almost immediately. Thank you.

1 year ago

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Stephen Hurter Dallas, TX

Things went exactly right this time. From opening a claim to having our disposal replaced took only 2 days. The service tech was excellent , correcting mistakes the original installer had made. We bought a 3 year warranty- glad we did.

1 year ago

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Tom Dallas, TX

Our warranty tech was: — clear and helpful in his pre-visit phone calls; — arrived, with his trainee, on time, polite and respectful! — listened patiently, fixed little things quickly, taught us new “how to…” steps gently; — and finished up quickly! We’re grateful!

1 year ago

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Edmonia Evans Sugar Land, TX

I was able to immediately create a request for service via their website. It was easy to access and set up a service request. The information provided was insightful and clear. My request required two visits because of a part needed to be ordered. Choice reset the return visit and all was handled easily. Only one visit fee was due and paid.

1 year ago Edited February 22, 2023

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Jeffery Peterman Grafton, OH

The company for which was chosen to do the work for my request was awesome. From first time contacting me where very professional. There service man showed up and was totally awesome. Well recommended for anyone looks for the best home warranty.

1 year ago

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Joe Anderson Temecula, CA

As I was completing my online request for a price quote, I received a phone call from a very nice man from Choice Home Warranty. I was presented with an exceptional offer for coverage. I accepted the offer for a one-year policy and feel very good about the peace of mind this brings.

1 year ago

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Janna Baah Woodbridge, VA

Choice has been my trusted source of home appliance repairs for few years by now. The online claim process is very easy and technicians are usually the expert class! I’m very satisfied with the Choice and highly recommend it to every home owner.

1 year ago

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Loretta horowitz Palm City, FL

Your company is very professional. Your employees are also professional, friendly, and knowledgeable. I’ve had one claim with your company and was very satisfied with the results. I have talked to people about your company.

1 year ago

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Larry & Cristy Massillon, OH

Great representative that gives you all the information you need in a concise manner to allow you to make the best decision. Works with you on getting the best deal possible, and was not pushy or make demands to get your deal.

1 year ago

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Virginia LaPlante Stuart, FL

The jury is still out on my complete satisfaction on your end of customer satisfaction, however, I did get a call from the case manager Jaime, who was very good at truly trying to resolve my issue. I just purchased your total package back in July 2022 and this was the first time I used the claim process. The website you provided didn't do a very good job of tracking the transactions and thusly, missed efficiency and getting to an end point. Looking forward to future good experiences with your company.

1 year ago

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Kimberly Peterson Memphis, TN

I Kimberly Peterson rate and give Choice Home Warranty a five stars. Whenever, I call or put in a claim for a home repair. Choice Home Warranty always answer my request on time. And send out the best professional team of technicians. Thank you Choice Home Warranty. From a loyal customer.

1 year ago

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Kenneth Goodman Smithfield, VA

The representative was kind and considerate. He was able to give the best price for my money in these hard times. I was able to compare the company that I was with to this company and Choice Home Company was the best company.

1 year ago

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Best company.com Sussex, NJ

I spoked with Rep. Joseph, who explained everything that we were looking for our home warranty! So hopefully after receiving all paperwork with complete coverage package for $52.53 per month will be awesome! Thanks Joseph, you are amazing!

1 year ago

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Joe Jurosky Salem, OR

i appreciate Choice Homke Warranty's fasdt response to my claim. I hope that any future claims, concerning my pool, can be looked at by James with FSL Pools. He has taken care of two calims approved by Choice Home Warranty and has been very responsive and done a great job in fixining my problem.

1 year ago

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Calvin Summit, NJ

Your tech came and diagnosed the problem. He had to wait over an hour to get an answer from your corporate people. There were three separate issues but they repeatdely mad the mistake of grouping the Bathroom and kitchen problem together and trying to deny the claim. I even spoke with your Customer service and was on the phone for over a half hour. For such a simple issue it turned into a lot of bad advertising for you. I hope you don't take this as complaining but constructive criticism to better your service. I still have over a year left on my contract and I am already thinking it is not worth calling you because it seems to always turn into a comedy of errors on your end and I could save time calling someone else, but I want.

1 year ago

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carol neumann Bullhead City, AZ

I am new and have not had the opportunity to request any service. I just signed on. Celso S was the person who I spoke with and he was very helpful in my decision to sign up with Choice. I appreciate the time and information I was able to receive from him, very pleasant and comfortable to talk with, Thank you

1 year ago Edited January 10, 2024

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Karam Noufal Dallas, TX

I was skeptical at the beginning to use choice home warranty , but after the great experience i had , i recommend them for every home owner. They are friendly, professional ,very responsive and do what they promised to do .

1 year ago Edited January 20, 2023

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Melyssa Price Dallas, TX

Tech came out a little later than the ETA, but he showed up ready to give us his best. He was very kind, thorough, and tried to fix the problem. However, he was unable to fix it, so we called another plumber. We appreciate his time and effort and great customer service.

1 year ago

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Karl Phoenix, AZ

I did not appreciate arguing with one of your Reps about my service being over looked and incomplete. Because my contact with you all was one day past the 30 days she was constantly saying there was nothing she could do. I had to tell her 5C if not more that o was in contact last week with you all and another Case Manager attempted to make contact with the worker who came out to the house who stated he could b not remember who I was as the Customer at that time. My process is you guys needed to speak with the Worker to see what he came out and done at the property. This call was made a week before the 30 days was up. I'm telling my self you all needed to make contact with the Worker before the closing 30 days. Long story short the young lady connected to her Supervisor finally as I had asked her to do. The appointment was set up with Aaron's Pool Supervisor.

1 year ago

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Charlie Pawleys Island, SC

Return calls are timely appreciate that the customer can choose repair company especially living in an area where it has been challenging to find Choice recommended repair companies. Choice is a customer service oriented company

1 year ago

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James Davidson Sun City West, AZ

I’m impressed with the fast response from Choice Home Warranty and replacement of my hot water heated! They had a local contractor out to my house and my new hot water heater was installed within a couple of days. I highly recommend Choice Home Warranty!

1 year ago

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Deborah Hill Houston, TX

I like that I can call or go online and make appointments. The technician that came out to my house for my stove said the parts I needed were very expensive and choice would probably pay me for the replacement of my stove. They did and alls well that ends well.

1 year ago

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bishwa rai Arlington, TX

I am so glad that the customer service representative was able to communicate in English. I was trying to see if I could file a claim on patching up my drywall. It was really a complicated situation but she had no problem explaining in English why my claim was not valid. I understood the terms and conditions why and I was totally satisfied with her explanation. It is good to have such representatives who speak good English

1 year ago

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Jacki Grandey Rocky River, OH

I had a tumultuous experience with my last claim where I spent hours (and so did my tech) trying to get this resolved. I would have given a 1 star rating, but because it was finally resolved and I was reimbursed the majority of the cost, I’ll give them 3 stars. Major takeaways from my experience- they reserve the right to close out your ticket with the tech you’re working with and get a second opinion from a new company. This was very frustrating as we were already without a hot water tank for days (working with a great company that was trying to help us) when they tried to reassign the job to a new company- starting the process over when we were desperate for hot water. It was finally resolved and we were able to keep the company that was already scheduled to replace it that day. I’m going to keep my warranty for the rest of the year, but one more issue and we’re out.

1 year ago

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اكراد اكراد

Best people ever!!! I had a problem with my heating system, i called them on Saturday, Sunday at noon my heat was working !! I have a little girl and we couldn’t stand the cold 🥶 they send me good professional people!!! Thank you so much never disappointed

1 year ago

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Michele Solowsky Fort Lauderdale, FL

Michele S was such a pleasure to work with. She provided us with answers to all our questions. We appreciated all the offers she went over with us as well. She is an asset to your company and my husband and I truly appreciated our time with her while she was assisting us.

1 year ago

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Shirley Cassville, NJ

Making a service call for repairs was simple. I had a plumbing problem with my toilet, within 24 hours it was repaired. The plumber was professional and friendly. He left my home with all repairs done and cleaned up! I highly recommend Choice Home warranty!

1 year ago

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Susan Kenney Sarasota, FL

All of the five gas burners on our Wolf cooktop stopped working . CHW had a tech from Netgroup out the next day. Playmond was very knowledgeable and a nice guy. He ordered a part and was back the next week to install it. Very happy.

1 year ago

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Wanda K Hunter Savannah, GA

They explained everything that I inquired about, and recognized the fact that I am a senior and on a fixed income. I the rates did not make me feel like I was being taken advantage of. I feel a little secure, but just know I have my eyes open and I am a senior but I am sharp.

1 year ago

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Elizabeth Maldonado Honolulu, HI

I had a problem with my icemaker that was fixed, 3 days later the water dispenser stopped. I had to pay another service fee to have it fixed! Looks like there is no warranty on the work for the same ice maker, even tho there was not problem before the fix. My repair for my leaking faucet (almost a month) not yet scheduled. My toilet also is scheduled and not scheduled. Plumber said, waiting for parts. Why not use the hardware stores we have here on the island! We have done repairs before with not problem getting parts!!! My water is still leaking and I'm sure my water bill will show it! I am disappointed with how long it takes to get a repair done in a timely manner . I would like a rep to get in touch with me about these matters, and whether Choice Home Warranty is really providing the service a customer wants and needs on a timely basis.

1 year ago

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Gordon Evans Charlotte, NC

So far, all of the previous technicians chosen provided quality and respectable service. All of the technicians provided a level of understanding what the issues were and explained the resolutions. Also, added future tips to prevent future failures. Great job!

1 year ago

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Carol Lasky Port Orange, FL

We have had Choice Warranty since 2016. Every time we have placed a claim, we have been totally satisfied with the companies they choose to serve us. At times when they couldn't repair, they replaced the appliance. We have recommended Choice Warranty to many people..

1 year ago

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CP Malone Woodbridge, VA

So far so good. The rates are amazing and, I am hoping that what I have researched and heard from others is in fact what I will get from this company. I am too new and thankfully I am not in need of any services yet with them. So how they handle claims is still yet to be determined but, I like what I have experienced thus far.

1 year ago

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Michelle Phoenix, AZ

I like the payment options. I like how they allow me to pay 3 years in full to decrease my service fee. I like how I can file a claim online and I get a fairly quick response. I do not like the hold times. I have had some claims denied which I think should've been paid but most of my claims are paid (fortunately because I know which items are covered and which are not).

1 year ago

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James Gavitt Dunmor, KY

So, although the stirrup is pretty good, when you’re working a claim, they make it a little tough to find somebody. Working the claim online seem to be pretty easy and got the approval as fast. The problem comes in to the fact that I’ve done my business got the claim approved and here it is a couple months later and I still haven’t been reimbursed. I had to use the find somebody yourself part because choice home warranty couldn’t find anyone to come out. Hopefully I’ll be reimbursed soon. If so, generally I’d recommend them but plan on having to manage it yourself and not someone from choice home warranty.

1 year ago

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bridgette toth Jasper, GA

My Sears technician was so friendly and courteous. Even after having to wait over a half hour for the approval, he was pleasantly patient and provided great feedback about how the issue could be fixed and avoided in the future. Very friendly and honest :)

1 year ago

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Mary Anderson Summerville, SC

Very Satisfied with them. Have had two claims, one for dryer and one for washer. Both taken care of within 7 days. Parts needed to be ordered and then repair man from L & K Appliance came and my washer and dryer were both back in action for the Christmas holiday. Was very happy.

1 year ago

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Charlene Collins

Josh is quite the salesman and he is very knowledgeable about Choice Home Warranty's coverages. Josh made a special effort to give me the most value possible, allowing me to lock in a great rate for the next 6 years. Just hoping that Choice Home Warranty is capable of fulfilling all of Josh's promises.

1 year ago

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Hana Honolulu, HI

Once a repair request is submitted, CHW announces it to in-network contractors online. If none of them signs up for the job within 24 hours, CHW allows me to choose an out of net-work service provider. I appreciate this policy because it means CHW cares about the job gets done in time. I wish CHW would consider letting the clients to rehire previous CHW in-network contractors upon receiving job request. If this can be done, CHW desrves 5 stars.

1 year ago

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Debbie Esker

The man who fixed my dishwasher was so polite and knowledgeable. I am grateful. I must say that this was the second attempt to get my dishwasher fixed. The first time the assignment was given to the wrong company. And this time the telephone number that was given to the technician was my realtor. A little Bizzarre.

1 year ago

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