Choice Home Warranty Reviews

Terrible service! Took 50 days to get a technician over. Nobody wants to work for Choice.

They are the worst. It’s a complete scam. They sell you a plan and tell you if they can’t fix it, they replace replace it, all for a $75 charge each incident. Well they replaced my water heater and “my part” was over $2000. I could have had it done for that myself without the warranty. Then when that water heater leaked they denied the claim saying it was water damage and they only cover normal wear and tear. Well why did it start leaking? Also if the technician comes three times, you pay him $75 3 times. I appealed and the nastiest person ever called me and basically told me to piss off in the rudest tone possible, I didn’t even bother arguing with her. It takes days to weeks, no exaggeration, for them to get someone to your house and it’s never a reputable company, more like folks off Craigslist. I’ve never had another warranty so I can’t compare but please do yourself a favor and don’t pick this one.

I cannot remember the last time I worked with a company that wasted so much of my time or left me so frustrated with their process. Every interaction I’ve had with Choice Home Warranty has turned into a logistical nightmare, and my most recent experience with a plumbing backup in the master bathroom is a perfect example. According to Choice’s own policy (from their website, “User Agreement,” point 13 under PLUMBING SYSTEM/STOPPAGE), coverage includes: • Clearing of sink, bathtub, shower, and toilet stoppages. • Clearing of mainline drain and sewer stoppages through an accessible cleanout up to 100 feet. • Clearing of lateral drain line stoppages up to 100 feet from an access point including accessible cleanout, p-trap, drain, or overflow access points. The technician they sent suggested removing a toilet to access the line. Because of this, my claim was denied — on the grounds that it did not involve an “accessible ground-level clean out.” The plumber then suggested an alternative: going through the shower sink drain, which would provide proper access without removing anything. He even contacted the company directly, and I followed up by phone. Unfortunately, no one at Choice gave us timely feedback, so the plumber had to leave and I was forced to reschedule. When I finally received a call back, I was told I had to go through the online appeals process, which I completed. A representative later informed me that the claim was still denied, this time claiming that accessibility must come from a mainline which had to be ground level. There is mainline accessibility from my basement but apparently this doesn’t qualify as “ground level”. So i said to them what you're suggesting to me is that the only remedy for a backed up master bathroom is for the technician to go outside find the sewer access hole and then run 100 feet worth of snake to get my main bathroom unplugged. In other words, despite several clear access options that fit the contract language, they found reasons to refuse coverage. This policy actually belongs to my 91-year-old mother whom I am helping, and the whole process has been incredibly inconvenient and stressful for both of us. I suggested my mother stop paying their policy until we get resolution but she informed me she paid for the entire three years up front which would certainly make denning claims more profitable. From my perspective, it feels like the company is deliberately using semantics to avoid paying legitimate claims. I cannot recommend Choice Home Warranty to anyone. Their customer service, claim handling, and overall process have caused nothing but wasted time, frustration, and disappointment

The process to get a claim in process is quick and easy. They have good follow up and so far the maintenance team has been professional and technically proficient.