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Choice Home Warranty Reviews

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9.3

Overall Score

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Audra

Can never seem to talk to a live person. I was exactly on the phone with them for 34 minutes & STILL WAITING FOR A LIVE PERSON

11 months ago

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Wyatt

They lie, my stove thermostat went out , burner went mega and top cracked even though my contract said it covered stove tops they said it broke and they do not cover breakage???? . They will cover small parts but they find some unwritten excuse for not covering it. No piece of mind with these guys. Save your money .

11 months ago Edited June 18, 2025

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Anthony

Tech was all over the problem, checked, and found the control board to be faulty. replaced same . Fast and efficient

11 months ago

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James

Fairly prompt response. The diagnosis was a problem with defrost cycle but did not fix it. It may not happen again.

11 months ago

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Robert Stout

Customer Review Video

11 months ago

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Monique Mahon-Rivera

Choice Home Warranty does a great job when it comes to taking care of broken appliances or systems in your home.

11 months ago

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Chris Williams

Choice is good. You have to do things their way but the overall process has been good enough for me to continue to purchase a policy year after year.

11 months ago

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Anthony Harris

The tech had great communication and was flexible on timing to meet, he was quick and diagnosed in a timely manner.

11 months ago

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Jane

So far we are pleased with the service technician repair skills and timely response time to our repair.

11 months ago

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Gary

Technician who came out was good. But offering a small amount to replace the washer was disappointing. We'll probably have out of pocket exspense to replace it.

11 months ago

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Rick/Mollie Edwards

My problem was fixed before the repair man got here .I called him and told him that I fixed the problem

11 months ago

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Rita Parker

I am very happy with Choice Home Warranty. I have one claim so far and processing was extremely easy and efficient.

11 months ago

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Zahid Hussain

Excellent service, peace of mind, never worry about any appliances or covered items just login and claim

11 months ago

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Douglas

I have greatly enjoyed working with the contractors, referred to me by Choice. They all have had expertise and been very professional.

11 months ago

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Mike

It has been since March that we have submitted a claim regarding our pool filter and it is still not resolved though claim was approved. I also have not heard anything from choice and close to two months

11 months ago

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Gulden

Extremely happy with service professional BUT it took 10 days to get an appointment and had to go to the laundromat. There's no way I can wait this long for service so I will not be renewing.

11 months ago

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Robert E. Keith Jr. Pittsburg, Kansas

Terrible service! Took 50 days to get a technician over. Nobody wants to work for Choice.

1 week ago

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Sheila

I used the service twice the rate went up

1 month ago

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Rami Halabi

Bad service and bad support..really hard to get anything done in timely fashion

1 month ago

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Mike

I am so disappointed that I bought 5 years of this worthless warranty

1 month ago

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Roma

have been a Choice Home Warranty for 2 yr

1 month ago

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Annabeth

I bought the policy a few years ago. Seemed like a good idea

1 month ago

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Pat

Awful customer service I canceled my policy after the first call.

1 month ago

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Jillian

I can’t wait for it to expire. They always challenge a claim

1 month ago

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Fred

I wanted someone reliable. Someone that cares about the consumer

1 month ago

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jennifer crisanti

They replace your high-quality equipment with low quality no equal exchange

1 month ago

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Steve

Do not tell the truth. I have not had heat since 2/23/2026 and still don't.

1 month ago

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Susan

This is a terrible company. They don’t answer their phones. They immediately take the money for the trip charge & do nothing. Ours sat in his truck for 1/2 hour & left. They close out your claim without notice. They don’t fix what you called them for. They say they’ll refer it for approval for repairs & that’s it. Never get back to you. The new scam is they’ll allow you to find your own company to do the work & will reimburse that company then if the repairs have been approved. Do Not do business with this company.

4 months ago

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James Wilson

Absolutely worst company I've dealt with. It took three months to replace my HVAC system last summer to finally get A/C. We didn't test the heat since it was middle of the summer. When it got fall weather, we tried heat to find out that our Heat Pump had been replaced with an A/C only unit, and it was wired for a Heat Pump so the heat did not work. Even though this was an extension of the first work done incorrectly, CHW determined it was not covered due to it being over 30 days from the original claim. Absolutely ridiculous. This company looks for anyway to not cover a claim, and when they do, they go out of their way to get cheap used parts, and hire the worst technicians, because none of the good technicians will work for them. They are bad for the home owner and the technicians.

6 months ago

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Darren Atwood

I gave a top rating for the technician who came out. Our technician was great! I hope if we ever need help with our Air & Heat, that his company is provided.

6 months ago

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David Thornton

They are the worst. It’s a complete scam. They sell you a plan and tell you if they can’t fix it, they replace replace it, all for a $75 charge each incident. Well they replaced my water heater and “my part” was over $2000. I could have had it done for that myself without the warranty. Then when that water heater leaked they denied the claim saying it was water damage and they only cover normal wear and tear. Well why did it start leaking? Also if the technician comes three times, you pay him $75 3 times. I appealed and the nastiest person ever called me and basically told me to piss off in the rudest tone possible, I didn’t even bother arguing with her. It takes days to weeks, no exaggeration, for them to get someone to your house and it’s never a reputable company, more like folks off Craigslist. I’ve never had another warranty so I can’t compare but please do yourself a favor and don’t pick this one.

7 months ago

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Carol Johnson

1) water came thru ceiling from the roof. I was told the repair is not covered 2) had new furnance installed thru Choice. When weather changed, ran the heat. Only cool air is blowing out. Furnance repair came out. New furnance needs a board replaced. Choice would NOT cover the board replacement. Now, I have to pay out of pocket for roof repair and furnance board replacement.

7 months ago

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Rodolfo E Viera

I had a great phone experieince. Very helpful. With the plumber also who was was undertnding when the pfaucet I had called about began to work normally on iits onwn.

7 months ago

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Michael Welch

I cannot remember the last time I worked with a company that wasted so much of my time or left me so frustrated with their process. Every interaction I’ve had with Choice Home Warranty has turned into a logistical nightmare, and my most recent experience with a plumbing backup in the master bathroom is a perfect example. According to Choice’s own policy (from their website, “User Agreement,” point 13 under PLUMBING SYSTEM/STOPPAGE), coverage includes: • Clearing of sink, bathtub, shower, and toilet stoppages. • Clearing of mainline drain and sewer stoppages through an accessible cleanout up to 100 feet. • Clearing of lateral drain line stoppages up to 100 feet from an access point including accessible cleanout, p-trap, drain, or overflow access points. The technician they sent suggested removing a toilet to access the line. Because of this, my claim was denied — on the grounds that it did not involve an “accessible ground-level clean out.” The plumber then suggested an alternative: going through the shower sink drain, which would provide proper access without removing anything. He even contacted the company directly, and I followed up by phone. Unfortunately, no one at Choice gave us timely feedback, so the plumber had to leave and I was forced to reschedule. When I finally received a call back, I was told I had to go through the online appeals process, which I completed. A representative later informed me that the claim was still denied, this time claiming that accessibility must come from a mainline which had to be ground level. There is mainline accessibility from my basement but apparently this doesn’t qualify as “ground level”. So i said to them what you're suggesting to me is that the only remedy for a backed up master bathroom is for the technician to go outside find the sewer access hole and then run 100 feet worth of snake to get my main bathroom unplugged. In other words, despite several clear access options that fit the contract language, they found reasons to refuse coverage. This policy actually belongs to my 91-year-old mother whom I am helping, and the whole process has been incredibly inconvenient and stressful for both of us. I suggested my mother stop paying their policy until we get resolution but she informed me she paid for the entire three years up front which would certainly make denning claims more profitable. From my perspective, it feels like the company is deliberately using semantics to avoid paying legitimate claims. I cannot recommend Choice Home Warranty to anyone. Their customer service, claim handling, and overall process have caused nothing but wasted time, frustration, and disappointment

7 months ago

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Kia

They will only pay the cheapest possible to fix your problems, and it may take a long time to get it fixed. They won't even do what is necessary to ensure you get the full use of the systems they are repairing. For example, my heat pump wasn't working, it turned the thermostat failed. Even though I have a variable speed unit and 7 day programmable thermostat, they only would pay for the most basic thermostat that can't utilize the variable speed and wasn't programmable. So, if I used that thermostat, the unit wouldn't be able to utilize its high efficiency. Oh, and they don't tell you about this ahead of time. I also had to wait 2 weeks in the heat of summer to find this out.

7 months ago

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Lacey Parks

One of the worst home warranty companies ever. But I believe they are all terrible. What’s the point of having a home warranty company when the customer has to do all the work and wait around and wait around and wait around!? It’s an absolute joke. Choice home warranty Took almost 3 weeks to get somebody out here in the heat of Summer to check our AC unit. Then our dishwasher went out and it took them a month to send a replacement. There is no expediting anything for the customer. You’re paying a premium for basically nothing. It’s more of a headache to have this company and work with them. Do not recommend!

7 months ago

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Dino Lucido

My air conditioning system has a slow leak. The technician they sent out determined there was a crack in my in-home portion, and a new coil may be required. It was never made clear to me in my conversations with the sales people (of the warranty) that if the repairs require replacing and parts not compatible with your old system, or if they add any other new systems (outdoor – which works fine) needed because of the appliance changes, you pay for the new parts both required and necessary for the repair their way. The sales person was misleading and I believe CHOICE Home Warranty is a big scam – creating a need for newer parts, even those that are working fine. The repair businesses get a kick back, of course. I am going to report this misleading of coverage, this failure to repair all parts required for a fix and misleading warranty info to the BBB and the Michigan Attorney General. I, obviously, do not approve any work or purchase of parts for my repair. It’s thousands of dollars just because appliances are regularly changed, improved and become incompatible with the newer equipment. This can not be right. They must be able to find a way to repair the leak without making me purchase a whole new system -inside and out. I regret signing on with CHOICE. They literally gave me no choice!

7 months ago

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James Eastmond

I have had Choice for over 10 years and didn't have a problem with them until now. After my yearly inspection, it was found that the heat exchanger on my furnace had cracks in it resulting in the system being shut down and condemned which is normal. I filed a claim with Choice who sent out a technician who inspected the unit and stated it had to be replaced. Choice denied it and sent out two more companies who both said the same thing yet Choice decided to ignore their own technicians and state they would only approve replacing the heater exchanger on an 18 year old furnace with which all 3 of their technicians plus the technician I had that originally found the problem all said replacing the heat exchanger on such an old unit was not safe and the only safe thing was to replace the unit. However in the infinite wisdom of a technician at Choice who probably hasn't worked on a unit in years, HE decided they will only approve replacing the heat exchanger ignoring the health and safety of me and my family. This certainly tells me Choice is more interested in their bank account than they are in the safety of their customers. Over the years I have recommended Choice to many of my friends and neighbors who all took out a contract with Choice. I will never recommend Choice to anyone any more. As a result of their inconsideration I now must take out a loan to cover the expense of replacing the unit that they, by contract, are refusing to cover. Rest assured when my contract expires I will not be renewing it.

7 months ago

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Matty Loret de Mola

The process to get a claim in process is quick and easy. They have good follow up and so far the maintenance team has been professional and technically proficient.

8 months ago

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Alice

They seem to pick and choose what they will pay for, even though the advertise repair it replace. That is why most people take the warranty to over the larger and more expensive items.

1 year ago

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Velda

Foreign CSR often make mistakes when trying to help with issues. Extremely hard to get help. Someone who was supposed to be a specialist sent me an email concerning my issues and a link that didn’t work. I have emailed this person (c green) twice with no response. My toilets are still not repaired and foul water is still backed up in my dishwasher. It stinks and the kitchen and bathrooms are a mess!

1 year ago

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James

Have several rental homes. Very hard to get paid. Also to get someone out for service for backed up sewer had to wait weeks. Always a reason but any claim plan on several days of waiting. This is really said. I was told they could not find a plumber for two homes two different claims. Ended paying to get my own plumber. Which I could get same day. They need more company’s to do work for them, however when I talk to other plumbers they have told me they worked with them in the past but hard to get paid. Customer but not sure for how much longer. James

1 year ago

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Stephen

I hate that it mostly covers things aren't broke. And what is defined as"not normal wear and tear". I still say on a fan blade that is 30 years old. That is wear and

1 year ago

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Charles

I originally chose Choice Home Warranty based on customers' high ratings. I continue with them because of the company's excellent service.

1 year ago Edited November 8, 2025

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Pierre

I recently had a mixed experience. This was my first time using their service, and while they fixed my washer and microwave last month, I still haven't heard back from them about the follow-up. Communication could definitely improve, but the initial repairs were satisfactory.

1 year ago

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Joe

I had a frustrating experience with Choice. The service was slow, taking weeks to deliver essential equipment like a freezer. Last year, I faced a similar issue with my refrigerator warranty, receiving poor service and having to call multiple times for assistance. Overall, I’m not satisfied with their customer support.

1 year ago

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Thomas

I appreciate that I can call for service when something breaks, but I'm frustrated with the lack of customer support. They often only repair old items instead of replacing them, which leads to recurring issues. Additionally, the response time for service is slow, and waiting weeks for equipment delivery is unacceptable.

1 year ago

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Gary

I had mixed experiences with the service. Initially, I faced delays in getting coverage in my area, which took days to resolve. However, when I did use it, the results were positive, especially on the second attempt. I appreciated the quick resolution of a scheduling conflict, but I was disappointed with the long wait for warranty service when I needed a plumber.

1 year ago

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Gary

I've had mixed experiences with the service. While they are responsive and answer questions, I faced issues with my hot water heater that wasn't covered due to warranty loopholes. Additionally, a technician misdiagnosed my dryer problem multiple times, leading to unnecessary costs. I expect better accuracy and transparency from a company I trust.

1 year ago

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Loretta

I had a frustrating experience with the service. The technician misdiagnosed my dryer issue multiple times and blamed it on the gas company, which turned out to be incorrect. Additionally, I've been waiting a month for my hot water heater replacement after using my warranty, and the company took my money without completing the job. Overall, very disappointing service.

1 year ago

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