Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Monica Jones Pearland, TX

I gave my rate because my claims are usually not complete. Currently, I have been waiting 3 weeks to have my refrigerator display repaired. The repair person has not provided any follow up instead I'm having to call him.

3 years ago

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Sherrie Amacker Cordova, TN

They use people that are not a big company.or reliable. Takes days to get anything done and the last request I had faucet driping for 2 weeks. The first plumber never showed up or called on day of appt. Never heard if any of these companies

3 years ago

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Verified Customer

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Isaiah Bernstein Winchester, CA

The case manager that was assigned has missed appointments and when I was told I'd hear back by Tuesday, by the end of the week I still have not heard anything. Meanwhile I have no A/C in over 100 degree weather with a newborn

3 years ago

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sharon k icenogle Murphysboro, IL

because this warranty came with the selling of this home. was told all i would ever have to pay was a 65.00 service call.i had to pay 400.00 dollars to get my hot water heater. my friend has a different warranty company and her fridge went out, all she paid was a 75.00 service call, nothing else. not happy with choice warrenty

3 years ago

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Kimberly Thames Florissant, MO

I have not seen the benefits of being a Choice customer. When it was time for an actual needed repair, I have to pay $2400 out of pocket for there placement coils, other materials and labor. Not seeing the value considering what I have to pay to renew and the service charge for maintenance.

3 years ago

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Verified Customer

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Brenda Brown

I’ve been a customer since 2020, but their customer service and coverage/usefulness has declined substantially. I finally canceled out of my contract after spending hours on the phone with them and hours with the (poor quality) contractors they assigned to my case over the course over 2 months. They immediately deny claims and make up things they see in pictures submitted. It’s a very frustrating and time intensive process that just didn’t provide worthwhile value. Very disappointing.

3 years ago Edited February 11, 2025

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Donna Oriolo Bristol, PA

I have to wait a possible month to receive the e-card to Lowes that was offered to me for my refrigerator. I wasn't even offered a check instead of the e-card. It has been since June 16 and I still haven't received anything. I am using coolers and buy ice daily, which is costly.

3 years ago

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Cassandra Charlotte, NC

It was really fast and quick. I had to use it for the garbage disposal and they were able to get somebody to me within a day. They are reliable.

3 years ago

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Michael A Wichita, KS

My water pressure was very low and I called about it and turns out there was a blockage in our water and they repaired it.

3 years ago

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Verified Customer

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Rick Howard Independence, MO

Choice stands by their word. We've had 3 appliances needed repaired they covered each. Cheaper than the rest home warranty company.

3 years ago

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Charles Stafford Crowley, TX

I had an issue with my ducktwork in my house. it says in the warranty it is covered. We bought the house in 9-2020 and tried to file a claim in 2021. We were told it was a pre existing problem and they would not cover it. we had a home inspection before we bought and was told nothing of any issues.

3 years ago

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Brenda Ross Grayson, GA

I dont like the idea you pay so much to get the plan. Pay for person to come out and then additional momoes because something in fine print is not covered. I will ho with different warranty company next year. I have had nothing but negative results since 2019

3 years ago

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Verified Customer

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Barbara Jones Fort Worth, TX

I would give them a zero if I could. The first call was a 5 and went great. This call was supposed to be taken care of four days ago. We notified Choice that nothing had been done even though came by, inspected the job and was paid and promised to return in two days at 1:00pm. Calls not returned. No contact from Choice Home Warranty. Still waiting for a call, message and repair - no response from anyone.

3 years ago

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Verified Customer

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Tina king Macomb, MI

Not a good warranty company, microwave went out they didn't replace only gave something towards a new one. Central air went out they sent out a company but when the company sent photos for repair approval they gave them such a hard time that they didn't even want to work with this company anymore they never found me another technician but gave me the option to find my own then when the technician found sends in required documentation we called to get status of claim and are basically told they are not going to cover or reimburse the cost.. piss poor service

3 years ago

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Verified Customer

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Robert Holt Georgetown, TX

I filed a claim for my AC unit and the tech came out and diagnosed the blower motor was out. CHW denied claim saying that motor was still covered under manufacture warranty. The tech, the company that installed the unit and the manufacturer confirmed the only had a 5 year warranty and the unit was 7 1/2 years old. They gave me all kinds of excuses to buy time in the hot Texas heat until I finally bought the motor and repaired unit myself. I paid up front for 3 years ( around $1100.00) with promises of what a great company they are

3 years ago

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Verified Customer

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Sandra J Clinch Aurora, CO

your customer service is terrible. you also approved some work on my electrical system that I expected to at least be reimbursed some of it. you said my reimbursement would be $138. That didn't even cover the diagnosis.. it took over 1 month to get approval for my work to be approved . If I could rate Choice Home Warranty less than 1 star if any.

3 years ago

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Verified Customer

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J. Morin Harold, FL

If 0 stars was an option...that's where I would rank them. Non-responsive & continue to have excuses when they're unable to schedule a provider for a warranty claim. Customer service is ludicrous and elevating an issue is practically impossible -- and when successful, it results in the same 'call center' standard script answers...no one is able to actually do anything at the customer service level.

3 years ago

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Verified Customer

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Janet Taylor Collierville, TN

The online communication has been excellent. I have had several issues from hot water tank to AC unit. Excellent results

3 years ago

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Verified Customer

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Lewis Eugene Bussa Barnesville, OH

i had two claims,one of which was resolved through reimbursement. Timely service provided in both instances and reimbursement was provided promptly,

3 years ago

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Verified Customer

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Sharon Bernie, MO

They worked to help me get my air conditioner fixed in a timely manner and I'm very happy with their helpfulness throughout the entire process

3 years ago

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Verified Customer

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Barbara Grant Akron, OH

One problem with ice machine on refrigerator and they were professional, prompt and had it taken care of in a very timely matter.

3 years ago

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Alvin Henderson Cordova, TN

The. Young lady that came to fix my plumbing issues were very helpful and knowledgeable. She was very professional and had me worried free.

3 years ago

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Verified Customer

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Kenneth Henry Brookhaven, PA

We had a 3 year old dishwasher with a broken tray mechanism. Repair tech was knowledgeable and had the parts needed to repair it.

3 years ago

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Verified Customer

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William Gomez Plainfield, IL

Your quick action and they approved my claim the very next day no if all goes according to the way they said it is going to be it’s pretty awesome

3 years ago Edited January 10, 2024

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Verified Customer

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Jay Kurtzweil Burlington, WI

Professional and repaired the dryer. He clearly explained what he was going to work on and cleaned up after himself when it was done.

3 years ago

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Verified Customer

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Maria Bianchi Satellite Beach, FL

Affordable and when I had a problem with my garage door motor I got help fast. The repair man was friendly, courteous and fixed the problem.

3 years ago

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Verified Customer

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Betsy Brookng Richmond, VA

They were respectful . They diagnosed the problem. The job was done well and they answered my questions. They did not act hurried.

3 years ago

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Verified Customer

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Vikas Gupta Round Rock, TX

Excellent coverage and prompt service response. I am a very happy and satisfied customer. Definitely recommend Choice to my family and friends.

3 years ago Edited January 10, 2024

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Verified Customer

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Piyush Patel Houston, TX

it's a good offering but SO many restrictions and delays in getting vendors assigned to an issue. The vendors are usually also never how you would pick if you were to pay for quality work to be done.

3 years ago

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Verified Customer

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Tracey Lawrenceville, GA

Communication about my repair with the vendor was great but trying to get information from the warranty company not so much. I'm still waiting for my reimbursement for the replacement faucet which was sent 4 weeks ago.

3 years ago

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Verified Customer

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Mohamed Khan Centereach, NY

Awaiting sales voucher for my washing machine for almost 2 months. No follow up by Choice. You are just told what they think will keep you quiet. I find it hard to recommend anyone to ruin my reputation .

3 years ago

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Verified Customer

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John Tampa Winston Salem, NC

Choice Home Warranty assigned a regrigerator repair person through Sears Home Services. The service person behaved in an unethical manner during his repair. I contacted Choice Home Warranty twice to make a complaint and request follow up remediation. This took place on May 31st, and to date, we have received no reply to our repeated requests by telephone and in writing! No concern for the well-being of its customers!!!!

3 years ago

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Verified Customer

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Joanie Pikl Mc Kinney, TX

When we needed air conditioning service, a technician was sent out promptly. When our new A/C system was installed, the company didn't know what they were doing, we had to put a stop payment on the check, and the systems are not yet fixed.

3 years ago

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Verified Customer

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Dena Johnson Shawnee Mission, KS

Both times I have used them it has taken forever for them to respond and then they told me to get my own that they didn't have anyone to work on my problem! That's why I have a home warranty. I don't want to have to find my own repairman. Unacceotable!

3 years ago

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Verified Customer

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Dan Rittenhouse Hurricane, WV

Our experience has been that the companies that accept work from the portal are not the best. In the instances where no company has picked up the work from the portal - our experience has been that no company is willing to go onto your portal to complete the information you want in order for us to get reimbursed.

3 years ago

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Verified Customer

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lisa simon South Haven, MI

Just had a person come out to check a waterheater he replaced a thermocoupler and said we would be good until we could order a new unit. When my daughter came home from work later that day the house was full of natural gas and the pilot was out on the water heater. Have reached out to the provider and to choice warranty since Friday and have gotten no reply. This afternoon after waiting on hold for 35 minutes the provider informed me that they are waiting on you to ok the order. This could have ended in tragedy.. I think the communication from choice has been abysmal.

3 years ago

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Verified Customer

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Lolanda L Jones Seagoville, TX

I don't understand the purpose of paying a lot a month and then have to pay $85 for a service charge. Also you're only allowed to make one request in a 39 day period. Sometimes things breakdown at the same time which causes you to decide which is more important!!! Just stupid!!!! Then if they send someone out to fix it and it still doesn't work then that's another $85. Ripoff

3 years ago

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Verified Customer

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Linda Morgan Atmore, AL

Rating it a 1 is being generous! Had multiple problems trying to get my refrigerator fixed. Had this policy for years...First time I ever tried to use it, terribly long delays in getting someone out here, argumentative customer service reps. THEN they didn't want to pay for anything. Absolutely the worst. They spend too much time trying to figure out how to NOT PAY!!

3 years ago

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Verified Customer

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Christopher Healy Las Vegas, NV

Lack of communication between contractor, CHW, and home owner. There was no notification that the repair was authorized, so we were waiting. Then we were told CHW was only going to cover $150 of a $700 repair. The AC company said this was based on a phone call and there was no documentation. Additionally, this is replacing a component that is broken and does not require additional modifications.

3 years ago

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Verified Customer

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Manojit De South Plainfield, NJ

They are friendly, punctual and professional. I feel it is very easy to register any complaint and get it fixed in bery short time by them.

3 years ago

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Verified Customer

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Oscar Barrientes San Antonio, TX

Great contractor service and personnel! Contractor arrived ahead of time scheduled and efficiently addressed my toilet problems.

3 years ago

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Verified Customer

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Billie Baggett Nacogdoches, TX

They responded promptly. The service company is very knowledgeable and fixed my problem. I'm very pleased with Quality Construction.

3 years ago

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Randal Arnaudville, LA

There is a big disconnect in communication between schedulers and technicians. Called customer service but information is not shared with schedulers and whoever else is involved.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 30th, 2022

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A. Johnson Bloomfield Hills, MI

Denied a claim for my my microwave which broke. The microwave was 28 years old. The denial was " you must of abused it". The technician who came out to fix it was shocked. So I paid the $65 tech fee for nothing. But two days later my toilet broke and they did fix that with the $65 service fee.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 30th, 2022

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Steve Foreman Bellevue, NE

I was screwed on a claim put on Freon leaking air Conditioner. The case managers were rude and took up to 5 days to call me back. Total experience was the worse experience I have ever deal with! You are tricked into thinking your buying peace of mind. But there quick to take your money and do anything to decline your claims. I was told by there contractor that was sent to diagnose are ac problem, that they have several others that were in the same situation as I was in and got screwed just as I did. Your company is a big ripoff!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 29th, 2022

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Andrew Austin, TX

They never pay claims, their customer service is poor, they say they will get back to you and they don't, you hanger to wait forever to get a technician out, I have been without HVAC in over 100 degree Texas heat for over a month. The tech that finally came out tried to upsell me a new system. I got my own guy out there and he said it's not necessary. We have window units (which I had to pay for) in all my rooms now until I can get someone to work on my system

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 28th, 2022

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Rochelle Yarborough Hampton, VA

Initially we had no problems with choice home warranty but then recently with our air conditioning it's going on three weeks we send over information they say they don't see him the representative told me that he was an expert he knows what he's talking about and nobody else could help me this has been the worst experience we still don't have air-conditioning in our home

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 29th, 2022

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Lori Betts Parkersburg, WV

Very poor customer service. No quality control. I put in a claim for a broken diverter knob & the rep put divider nub in the claim. He typed this more than once. I had to call several times to speak with a rep. I am calling to cancel my warranty tomorrow. I paid for a year & expected the service I was promised. No follow up was done on my claim. The rep I spoke with today refused to correct the mistakes on the original claim.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 29th, 2022

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Verified Customer

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Judith Booher

The Plumber that came out wouldn't fix the leak until all the damage material was removed. He kept pushing a restoration company on me.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 29th, 2022

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Allen Bullard Sicklerville, NJ

1. A thorough verification is needed of contractors, had one show up, but did no work. Paid a guy under the table and off the books to do actual work. 2. Put a claim in for 2 things, 1 was fixed (dryer), 1 denied (AC). AC denied because of existing problem, but Dryer not? Choose picks and chooses hat they want to repair, using unlicensed contractors.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 29th, 2022

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