Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Verified Customer

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Jim

They would not take care of my air conditioner even after the person that sold the policy to me said that they would take care of any problems concerning the air conditioner. I don’t recommend this company to anyone. When my policy is up I will find another company.

10 months ago

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Antoinette

Lovely customer service, fast to repair your appliance, have a home warranty is the way to go, amazing company.

10 months ago Edited June 10, 2025

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Krishna

I had a frustrating experience with my HVAC repair. Choice approved a vendor, but I found concerning reviews about them being untrustworthy. Despite my concerns, they insisted on using their vendor. When I tried to provide my own, they backtracked on their support. Overall, the lack of transparency and poor communication left me very disappointed.

10 months ago

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Loren

Good customer support call, tech arrived on time, was very professional, made repair in one short visit.

10 months ago

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Jay

Choice Home Warranty was unable to find contractors to make any repairs. Then when I found my own contractors and they approved reimbursement of expense, the company did not reimburse me for my expenses as promised. They lost the opportunity to keep my business.

10 months ago

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Wayne

They are the worse. You can never get in touch with a live human. They do not have enough service companies to handle there requests. It is the worse. I have had them for over 5 years and they have gotten worse and don’t care about the customer service needs. I would never recommend them to anyone. Very unhappy Wayne M

10 months ago

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William Travi

Fast responce and quick repair. The repair man made a quick assement of the problem and made the necessary repairs.

10 months ago

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Monica Specht

Poor response to claims. Took over two months to get a washing machine replaced. No follow up on another claim. They just closed the claim. Conflicting answers regarding information needed to work with an out of network technician. Quoted $400 to replace a boiler system that cost over $10,000.

10 months ago

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Theresa Wilson

I don't like have someone come out claim to fix a problem only for this problem to come back in less then 5 months and begin charged to service fee if the wrong person comes out. If I know with the problem is then I don't need choice warranty

10 months ago

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Robert Munoz

Good overall. Looks like a hose was left off a drain from the water heater. Have them return as soon as possible. Thanks.

10 months ago

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Gregory Wible

I called a request one day..got a response promptly, and got an assigned service technician straightaway.

10 months ago

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Tatiana Scoggin

Denied 3 out of 4 claims submitted. The last claim was mishandled by the vendor. The vendor did not follow the protocol. Choice Home Warranty did not enforce the rules with the vendor. We ended up paying for the repair. We will not renew the contract with this company.

10 months ago

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Sondra Ramos

The technician was polite and courteous. He fixed my faucet in my tub. I am a very happy person. Thank you

10 months ago

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Paul

This Warranty Company is a joke! Don’t waste your money! They will happily take your money, and then think of any excuse not to cover a problem that should be under their warranty. I have had much better success in the past with American Home Shield. Save yourself future headaches, and don’t purchase their product.

11 months ago

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Robert

I called him with my repair that needed to be done. They responded by getting someone to come out almost immediately.

11 months ago

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Chris

Called for service and had someone come next day. Quick repair and technician was very friendly. Would recommend.

11 months ago

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Patricia

.ive had bad service people and excellent service people.some know alot more than others.but all in all ive had good service.

11 months ago

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Felicia

I had to unexpected things that stopped working back to back. They were prompt and very professional.

11 months ago

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Don

Saved money. Peace of mind knowing that if I have any major repairs coming up, they will be taken care of by Choice.

11 months ago

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Sally

I had a plumbing problem and called Choice. I had a plumber at my home by 11;00 AM the next morning.! Kudos

11 months ago

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Roberta

Claims have been handled quickly. We have been told that our hot water heater is failing but won’t be eligible for claim until it fails.

11 months ago

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Jason

I was wrong to think that all I would have to pay for a replacement would be the service fee. They considered many things as "modifications" that they would not cover and I had a lot of out of pocket expenses.

11 months ago

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Alorina

Service is completed satisfactorily. I highly recommend Choice Home Warranty to friends and colleagues!! Thank You!!

11 months ago

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Nathaniel

The dryer still doesn't work. The technician replace a part but the heating element is the problem. Otherwise the scheduling individual is was helpful. The technician just missed interpreting the problem.

11 months ago

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Linda

They respond immediately and repairs are made just as fast. We are very pleased with their service.

11 months ago Edited January 5, 2026

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Motunrayo

I had a disappointing experience with my pool heater warranty. After paying for service, the technician came but resolved nothing. I've been chasing the company for months, and their proposed solution was unsatisfactory. This left me frustrated, and I won't be renewing my warranty with them.

11 months ago

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Connie

I appreciate the service overall, but I had a frustrating experience with a plumber sent to fix a leak. He arrived unprepared, and I ended up assisting him for hours. Despite this, the issue was resolved, and I have no complaints about the company itself. Just wanted to share my feedback on that technician's performance.

11 months ago

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Diane Hofeling

HCW is supposedly lock in with Whirlpool. Much dissatisfaction with interaction with Whirlpool/ S&S Appliance. Going on 3 weeks with a broken, unprepared washer!

11 months ago

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Anthony

Having CW puts your mind at ease knowing if I got an issue I just make a call,no searching for for someone

11 months ago

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John

Totally satisfied. Repairmen went the extra mile to fix our stove. Couldn't be happier with the service.

11 months ago

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Byungyong

I like their service because it covers both parts and labor. It would cost a lot more if I had to pay out of pocket.

11 months ago

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Verified Customer

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Pamela Cofer

The extra cost besides the $75 for them to come out there was always an extra cost. I didn’t realize the warranty didn’t pay for it all.

11 months ago

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Jon Batista

Great service so far. Was skeptical at first but very glad how my claim went and with the quality of work.

11 months ago

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Verified Customer

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Damary McNeill

It’s okay. Just you need to call customer back about the claim. So we know when it is going to be resolved.

11 months ago

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Cindy

I’ve been waiting for a dishwasher to be fixed for a few weeks. It’s loaded with water every time I call they say they can’t get anybody that I can hire somebody if I want and then they’d have to clear it and nobody around here wants to do that. I need help

11 months ago

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Verified Customer

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Jeffrey James

The technicians are very knowledgeable and polite. They were very thorough on completing the repairs as needed.

11 months ago

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Ben Zeilman

Choice has been super easy to work with when filing a claim. No issue getting it approved. Worth the money.

11 months ago

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Nicole Zamora

Their customer service is horrible. The coverage is useless. Rarely is any claim covered. I would never recommend them and I will not be renewing my contract. If the survey allowed zero stars that would be my rating but it requires at least 1 star to move forward.

11 months ago

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Mike

Can't schedule their vendors to show up after initial inspection.

1 month ago

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Alfred

Good ratings and reasonable prices compared to other companies

1 month ago

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Ray

Been 6 weeks still no repairs. You can get parts from the moon quicker

1 month ago

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Steven Evjen

Bad service, did not cover repairs that the person they sent caused

1 month ago

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Joseph

We reviewed what is covered for viability.

1 month ago

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Iranna Rampur

Not cover nothing just wasting your money please dont buy this warranty

1 month ago

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Andrew

Waiting since Friday to hear about our repair

1 month ago

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Anissa Reed

Because I'm still waiting for my refrigerator to be fixed.

1 month ago

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Catherine Alfonzo

We got a repair person in 2days, a little more human phone interaction during the requesting help calls, would be much more comfortable and improve customer comfort

3 months ago

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Karen DeLancy

It was originally part of my purchase of the house. It just makes sense, too. We insure everything anymore, why not your most important belonging.

3 months ago

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Sharon Morin

I've been satisfied with service I received. Service tech were very good. They were prompt coming to service my appliance. Thank you!

3 months ago

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Linda

If you call choice home warranty for repairs they are very prompt to call technician you dont have to wait long for service.

3 months ago

Choice Home Warranty Reviews