Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Gary Richter Midlothian, VA

I've only had the warranty a short while but so far it has been very easy to use and the issues I've had have been handled quickly and accurately. No issues at all and much easier to manage than having to deal with individual high cost issues one at a time.

1 year ago

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Pamela White Chicago, IL

like the contractors Only had one incident where the contractor (Black female) talked at length with my tenant about non-HVAC issues, then wouldn't accept a check, I had to go to the bank, draw cash and take it over. Who in their right mind would leave cash with a tenant. Needless to say, I gave her a bad review. If you needed to talk with me about something you should have talked with me. The apart is is excellent condition.

1 year ago

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Robert Lady Lake, FL

I’m very happy with choice warranty they’ve done everything that they said they would do and I think I paid for it was the tech to come and diagnose the problem. It was ordered and he was back within a week to repair absolutely no problem nice man and knew what he was doing.

1 year ago

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Viva Johnson Phoenix, AZ

I'm a brand new customer as I just signed up today. I spoke with Bruce who was very knowledgeable about the product and explained in detail the coverages, annual/monthly payments as well as the service fees. I'm looking forward to a very good experience with Choice Home Warranty as they were highly rated for their service and their technicians.

1 year ago

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Michelle Smith Mobile, AL

My agent Bruce D was very professional and differently a people person. He answered all my questions and explain the policy I was interested in. My brother and friends say that this is a good company. Thank you Michelle Smith

1 year ago

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anna claire Varnado Baton Rouge, LA

Not responsive on weekends. Filed a claim on a Sunday evening once and didn’t hear back til Tuesday when I called. Second claim I filed on a Sunday morning (same issue as before) and I called midday Monday to follow up and was given info on technician. Awaiting resolution of a claim as we speak to replace my AC unit that’s gone out twice in a week.

1 year ago

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Veronica Marks Harker Heights, TX

I like the fact that I didn't have to wait a whole week for a technician to come out to fix my air conditioner. The technician was on time, very professional, knowledgeable, and polite, he showed me the parts that needed to be replaced as well as the old part that was taken off. Thank you Choice Home Warranty!!!

1 year ago

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Linda Swanson Dallas, TX

I like the fact that I have a phone number readily available to call in case of a problem. Finding a local contractor can be risky if you don't know who you are calling. The contractors that have been sent out have been friendly, competent, and efficient.

1 year ago

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Kimberly Derucki Ballwin, MO

The process to file was super simple and we got a quick reply with confirmation of the claim. There were multiple status updates so it was clear where we were in the process. The technician who came was friendly, professional & informative. All around great experience!

1 year ago

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donna ruggiero West Haven, CT

Disliked the fact initially you didn’t have anyone in my area to provide service. Waited three weeks with a broken kitchen faucet. I had to make several calls to customer service. I suggest you reconfirm with a technician. You should try harder to service a customer. Liked the fact that once a plumber showed up he was professional, courteous and efficient. The 4 stars are for the technician, not CHW.

1 year ago Edited June 5, 2023

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Tammya Schwarz Houston, TX

I have had to use my warranty already multiple times, and have been very pleased that not only is it efficiently scheduled for service, but extremely quick and professional repairs from the contracted service providers. Thank you, Choice!

1 year ago

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LaVerne Erskin-Evans San Antonio, TX

Took off today for an appointment to get my freezer repaired between 0800-1700. The person did not show up at my house. He said he did and no one was home. I was sitting in my living room during the time he said he came, and we checked the camera's and he was not there at that time. I lose a day of work behind this , and I still dont have a time or date for the repair.

1 year ago

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Christopher Sanusi Houston, TX

I am very satisfied with the assistance that Daniel, one of your Representatives, rendered to me. Apart from being polite and respectful, he offered me several available options from which to select my choice. I hereby score Daniel B a 10/10 because of his experience and competence.

1 year ago

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Alina Kulynych Palatine, IL

I like to have this insurance. I am doing my claim online, then they schedule an appointment, and come to see what the issue is. Sometimes they fix it the same day, if parts needed, then they schedule another time. On time, nice, and polite workers.

1 year ago Edited July 5, 2023

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Terry Louise Gooding Hampton, VA

The service tech (Vinnie) was great! He was very professional and gave a detailed diagnosis of our problem and provided a detailed report. He followed up with a call to see if their was anything else he could do. I want any future HVAC problems to be handled by this company and Vinnie

1 year ago

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Brenda Followell Kalamazoo, MI

I have at this point signed up for five years of warranty on my home that covers all through the senior plan that they offer. Ruben D. was my sales person and could not have been more helpful. I plan to enjoy the relief I have knowing my home and myself are going to be taken care of if anything covered needs repaired/replaced.

1 year ago

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G. Thomas Saint Marys, PA

Matthew T was courteous, clear in his explanation of benefits & very familiar with what Choice Home Warranty had to offer. The 6 year plan that I opted for was, we felt, was a fair deal. Time will tell if we made a good decision but we felt confident in dealing with Matthew.

1 year ago

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Rebecca Westerville, OH

I thought Issac was wonderful! He had already had a long day, and wanted to come even in the late light of the day. Lovely guy, found the problem quickly. If I need to call again, I hope I can ask for him. He said he can fix a number of things, not just refrigerators.

1 year ago

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Audrey Allen Powder Springs, GA

As a returning customer, the only complaint I had was the HVAC coverage, but it appears they have updated that policy. I had a few reasons to use Choice previously and it was money well saved. When I found Choice it was after an disastrous experience with another vendor, my returning to choice for a second year, and now on a multi year policy, is because they are pretty responsive and don't make excuses to avoid covering a repair. They are, to me, a reliable partner.

1 year ago

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Kimberly Meyer Green Bay, WI

Getting service was easy to set up online, a call was set with a provider, it was a couple days away, however I was able to contact the provider and and receive same day service. Our first call for service has us very pleased we changed home providers

1 year ago

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Debra A Martin Jackson, MO

While I overall like the product, I am slightly challenged by the "if we cant get a repair person out and we offer you to use your own repair person, BUT you get to pay for it first " For some people that is HARD.....especially as a realtor, I know many of my clients would be challenged to do that.

1 year ago

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Tawanamie Phoenix, AZ

CHW is awesome to have! They are quick to respond and the online portal makes it very easy to schedule service related issues. They are there to assist where needed. And the customer service is A1! As a new homeowner I will definitely renew my contract with them!

1 year ago

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Pat Lavorini

Over the years I have been very satisfied with your service. However, last year I was extremely frustrated when I believed the contractor was trying to charge me for items he could not explain. My frequent calls to Choice got me no where. I finally discontinued that claim and tried again later. This time the new contractor again told me I was to pay for unexplained items and again response from Choice was lacking. I reread my contract, which I should have done before. Choice should have explained to me with my first call just what was happening instead of saying "that's what the contractor told us. it was going to cost." Not why he was charging me so much over my contract fee.

1 year ago

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Ava Fitzpatrick Blue Springs, MO

I just signed up but feel good about it. Lisa was very good taking time to get me what I want and the cost of everything. When I have to use them will hopefully put a great review. She was more than amazing. No pressure from her just plain facts. If the other people that work there are half as good I will be a more than satisfied client.

1 year ago

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LaQuita T Birmingham, AL

I submitted my claim online and received a response quickly. I was very impressed that I was set up with an appointment so quickly. I had no problem with them reviewing and approving my claim to resolve my issue. I am so happy I chose Choice Home Warranty!

1 year ago

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Dr. Malone Lincoln, NE

I've worked with Cortina's and Sons before. They do great work and provide a good deal of explanation regarding what they're doing and why. They thoroughly explain what the costs (if there are additional costs) are for and what is covered under the standard call-out fee. They're an excellent partner.

1 year ago

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Betsy McLaughlin Wentzville, MO

The entire process was easy and seamless. Made a claim, Choice contacted me with the repair company. They were out to evaluate our dishwasher the next day. That afternoon CHW contacted us letting us know we would be getting a new dishwasher.

1 year ago

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MJL Phoenix, AZ

Technician was fantastic resolved issue immediately. Technician arrived hours ahead of designated time. Issue: AC unit was not producing cool air when running. Live in Arizona at heat during issue was 100 degrees at time of issue. Choice Warranty had issue resolve under 36 hours when reported at 8pm Sunday night.

1 year ago

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Barry Amrich Richardson, TX

Customer service really came through for me on this prepare. I needed an A/C repair, And customer service came through getting the parts ordered and coordinating with the AC technicians. And i'm back in business with nice cool air thank you

1 year ago Edited January 10, 2024

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Terry Stuart, FL

The person that came to repair the garage door was polite and knowledge. I am very satisfied with his services. My concern is that it took extremely long time to set the appointment. It was a kind of an emergency because my care was lock in the garage and I could not get out for a week.

1 year ago

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Jorge Gutierrez

I currently have 4 properties with them and this time I was so happy that the ac company never ask for additional “ charge” Cause with my water heater I need to pay extra, with my garage same thing, So this time I got all the correct fix and also co pay with no extra charge

1 year ago

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Greg Jump Beverly Hills, FL

Technicians were on time, very professional, and they took the time to listen to me so I could tell them what I had heard, and I observed with my AC unit. Their work was very clean, efficient, and swift. I would highly recommend this company.

1 year ago

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Philip M Dreyfuss III Las Vegas, NV

over the years I have had service with over four different companies. Been using Choice since the mid 2020's and could'nt be happier. Why ?? 'cause over the years Choice has actually gotten better and really improved from the coverages to the service personnel. Great company. On a six year contract now and saving $$.

1 year ago

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John Everette Fredericksburg, VA

I was impressed with Jonathan knowledge of the service that he represents. He explain in detail the service that will be offered by Choice Home Warranty. Also he was very courteous and able to support my needs with the service.

1 year ago

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Maryann Navarro Tampa, FL

Total solution AC was absolutely superb. They were on time, amazing communication and very thorough. I’m impressed at how fast you guys got him in, I did my claim on a weekend, and got my AC fixed that Monday. Thank you for your prompt service!

1 year ago

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Alicia Lockhart Griffin, GA

The technician said the same thing that the other tech said in February; however, he also said something the other tech didn't that he tried to rewire the air condition to eliminate the fuse from blowing. I love his thinking out of the box.

1 year ago

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John Ellis

Its a good value.. Out of 3 claims all were attended to in less than 3 days. One was for an HVAC condensation pump which was replaced on the first visit. The oven claim took 2 inspections and a month after they still haven't delivered the replacement oven. A sump pump claim was dismissed because they claim it was rain and not normal tear and wear which damaged the pump. When they sell or renew they don't explain that there is a $50 visit fee. Also, their definition of normal tear and wear is too subjective and biased to their advantage. I rate them a C++ or B--

1 year ago

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angela h. Philadelphia, PA

The initial process for making a claim is very easy and accommodating effort from the responding representative. Unfortunately, the overall process once the claim had been made and the technician/service provider has been assigned is where the lag in service begins. After the service provider comes out to make an observation to access the need: if the repair is not perform upon first contact, at that point then the back and forth between CHW and the assigned provider causes a problem for the client who has requested the claim for service. A speedier process for keeping your clients happy and satisfied should be placed at fore front when decisions need to be made: Client getting a quick resolve to repair should be considered in order to preserve the Quality of Service with the Customer in Mind. I was pleasantly surprised with this claim: The technician came out at the assigned time ( one week after the initial claim), the technician fixed my dryer the part was replaced, the same day, which was unexpected. I did not have to wait another one or two week for a decision to be made for the best cost effective decision

1 year ago

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Verified Customer

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Beth Wesley Cameron, NC

They sent a serviceman out the same day as I called. Unfortunately, due to the lack of available parts it took a while for repairs which ultimately could not be completed as an important component was no longer available. I was disappointed that it took a couple of weeks for a decision to be made by Choice on how to handle it and then almost a month to receive what they offered towards a replacement appliance. Still I am told by friends using other companies that this seems to be home warranty system wide.

1 year ago

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PR Kelly

I have been with Choice Home Warranty (CHW) for two years now, and the service has been excellent. Quality technician, especially the most recent service. They came in and resolved the problem in record time and put me back on track to having average utility bills. I can't them and CHW enough; I appreciate it!!!

1 year ago Edited January 29, 2024

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Verified Customer

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Richard And Robin Indianapolis, IN

We purchased our Choice Home Warranty and moved in to our present home about 9 months ago. We have called on Choice three times and we’re impressed each time. Easy to use, fast response and good service in our home. The price is reasonable for the value of our coverage.

1 year ago

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Cynthia Parker Surprise, AZ

I love that though the hold time to actually talk to a live person isn't that long at all. They're very kind and patient. They schedule the repairs quickly. Usually it gets taken care of in a couple of days, sometimes the next day.

1 year ago

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Verified Customer

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Michael Krodel Ocala, FL

Fuse HVAC & appliance repair did a good job of trouble shooting both the washer and dryer. Their follow up with parts and scheduling for new parts to be installed was also good. We had a little trouble understanding Vladimir O english explaining the problem with both appliances and installation but were able to add enough of our thoughts of what he was trying to communicate and got the answer to our questions. He did a great and thorough job and we are very pleased.

1 year ago

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Emanuel Preston Port Arthur, TX

Sanchez AC replaced my AC unit in a very efficient manner but the inside unit still did not engage. After thorough diagnostics they found problems with my inside blower. They were able to pinpoint the problem and replace the defective parts. My AC is currently operating like new.

1 year ago

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Judy McCardell Las Vegas, NV

Kyle, the technician, was courteous and knowledgeable and took care of our problems quickly. Would definitely like to use him again. He was on time and cleaned up after his work. He came on the week end and it has been experience it it impossible to have a warranty company send a technician out on the weekend.

1 year ago

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Joanna Merritt Knoxville, TN

Any time we have had to submit a claim, CHW has always found a great technician quickly and kept us updated on the status throughout the whole process. We are still under the one-year warranty service that the seller of our home provided, but we plan to continue paying for CHW once this year is up.

1 year ago

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Ronald Galway Sr Las Vegas, NV

My water heater was leaking real bad. I made the claim via phone around 9am. I called twice to check to see if it had been assigned to a plumber vendor because I had questions about what I could do since water was all over my garage floor. I was sent an email around 3:30pm but it went to my SPAM folder so I didn't see it until 6:30pm and the plumbing company was closed. I called another 24 hour company who told me I should drain the heater. I didn't read my contract which stated the tank was excluded until after the plumbing company advised that CHOICE would not cover the replacement. I should have been calling local plumbing co's to see if I could get a good deal on a water heater replacement instead of CHOICE in this case, My bad!!

1 year ago

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Brett Copeland Birmingham, AL

They do what they say and say what they do ! Great company ,,,I’d recommend to anyone needing a home warranty contract !! they approve my air conditioners to be replaced without any hassle whatsoever. It was an effortless process !

1 year ago

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Verified Customer

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Jim

1 year ago Edited January 10, 2024

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Verified Customer

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Rose farbman Hollywood, FL

In the beginning I was going to drip them. But they came out even though it took long time to get parts for my refrigertor. They did get them and fix it. Then I had a leak. The plumber that first came out cracked my counter, Plus he said the could not find the leak. We had to break the wall and the leak was right where we told him it was. There was apiece of wood he took off the wall under the cabinet and said there was no leak. which there was. So i had to call them back and they sent a different guy out and yes indeed the leak was right there. Then I got a letter they were raising the price. They made an agreement to keep it where it was. .They came out and fixed my Acir conditioner and they did come out the next day The guy was great. So I stayed with them. I hope going forward they do the right thing. I did write to them about the cracked counter. But no one called me. So we will see. They are ok. they do call you back right away most of the people they sent out were good. The only thing I do not like is that on most repairs they do not send someone out for 3 days. I d not think that is right especially when you have an emergency flood.. We shall see how they do going forward.

1 year ago

Choice Home Warranty Reviews