Choice Home Warranty Reviews
9.4
Overall Score
Chris P Spring Hill, FL
I just took out Choice Home Warranty today because they are 24/7. The company I've been with does not take phone calls, does not work week ends and hire people from across the globe I cannot understand. Thus...I've been w/o AC, in Florida, for since Sunday. They said they can't come until Tues. I have 2 dogs and I've been just giving them a spray down every couple of hours. Next time~ CHOICE is my 1st choice!!
6 years ago
Marvin Cornelius Battle Tulsa, OK
When a technician that was sent out by CHW miss-diagnosed the problem that we were having with our dishwasher CHW reviewed out claim and totally reimbursed us for the money we spent getting our dishwasher repaired. Now you can't beat that! They stand by their word! The claim adjuster said that we were valuable customers and that they wanted us to be happy!
6 years ago
Dee B Southport, NC
This was my first experience using my Choice Home Warrranty account. I called on Monday and they were at my rental home by Wednesday, the same week.
My tenant relayed to me that the Contractor was prompt, finished the repait and did not leave behinf a mess. I am very happy with the results of my first experience with Choice Home Warranty. Thank you.
6 years ago
Col. Nataraj V Kote Indianapolis, IN
I give my five star rating for a friendly Sales & supports service. I was convinced to agree for five years contract and get one extra year as a bonus year at a discounted premium. A satisfying explanation of coverage Impressed me.
I hope and trust that the Company would satisfactorily get repairs and replacements done when circumstances demand.
I could supplement my comments at that time.
All the Best to the Company & it’s clients.
Col. Nataraj V Kote
President
Hospitality Group/s
Indianapolis, IN 46220
6 years ago
Carol M Kerner Las Vegas, NV
When our air conditioner went out in 100 plus weather we were concerned about how quickly our new home warranty company would respond. Well they were great! They set the appointment within within 24 hours. They kept in touch reminding us of the appointment and the company they sent were fast and efficient. What a relief! We totally recommend Choice for your home warranty company.
6 years ago
Joe Shahoud Lexington, SC
I’ve been a CHW customer for a couple years now. I have to admit, I was quite a skeptic in the beginning and have been cautiously optimistic ever since, but, I gotta tell ya, I have had nothing but positive experiences. Unfortunately, I have had to call them way more than I would have liked, but they have delivered every single time. No lie. So, if you ask me, I am a fan.
6 years ago
Bruce Tingey Brigham City, UT
So far so good - this is my second experience with this company. The customer service rep was very punctual and understanding of my needs. The claim went out to vendors within a few minutes after calling them. Now I just need a vendor to contact me to set a time for services. I contacted them at 7:30 pm and only had to wait about a few minutes for the rep to respond back to me.
6 years ago
Sam Dallas, GA
We just purchased our home & it didn’t have a home warranty. I was reviewing different companies on line. It seemed like I had just pressed the button when a very nice person named Jerry S called me. We discussed what we were looking for in a home warranty. Jerry was very knowledgeable & answered all our questions. We never felt pressured into buying anything. We did buy the 5 year policy. We felt very comfortable with this.
I cannot speak on the service since we just purchased the policy yesterday.
I can say that Mr. S was great.
6 years ago
Larry Hinkel Honolulu, HI
I am not particularly satisfied with the service provided by sales person who called me back for me to purchase the warranty. He didn't seem to pay attention to the information I provided. I tried a few times to make it clear that I am a realtor and was purchasing the warranty for a client. I had to correct him a few times and still the policy came to me with a combination of my information and client's information. He got the property address correct. He asked for my billing address when I gave my credit card for payment which he put a the policy holder's mailing address. He also set up my email address as the username. I noticed these errors when I reviewed the confirmation email I received. I immediately called back to have corrections made but gave up after waiting 30 mins for my call to be answered. I will try again tomorrow to have the policy information corrected. I was assured that the policy start date would be changed to 07/05/19 when my client closes escrow on the property but would appear as 08/04/19 until it was manually changed tomorrow.
6 years ago
Reply from Choice Home Warranty
We thank you for your feedback a represnative from our Consumer Advocate Departement will contact you shorrtly in efforts of a resoultion.
Jul. 5th, 2019
Cathi C Gilbert, AZ
The experience was seamless. I went to the website filed a claim less than 12 hrs later a technician was at my house and fixed the problem. I anticipated a long process with piles of documentation, delays and debates. It was the complete opposite. I can’t express enough how amazing and effortless this process was. I was referred by a friend who also had great experiences with them. If you do not have Choice Home Warranty you must get it!
6 years ago
Ramesh Sugar Land, TX
Great reliable home warranty company. I am with Choice Home Warranty since 2017 and have renewed again for 2020. Last three various claims (A/C, Water Heater & Garbage Disposal) have been repaired and resolved by this company promptly. Technicians, Choice sent to my single family home to repair, were very friendly-efficient- professional and knowledgeable. Every time I had a repair, I paid only for service call. I strongly recommend Choice Home Warranty for total coverage. One can save a good amount of dollars for parts & service. Thank you Choice and also repair men.
6 years ago
Ronelle hill Upper Marlboro, MD
UPDATE*********: They updated the settlement amount to 250 more for a total of 750. They made me update my review before they disbursed the additional money. Stay away from this company. I don’t recommend at all.
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Worst home warranty company to invest your money . STAY FAR AWAY!
I had a refrigerator that went down. The repair guy came out to to repair but needed a part. Replaced the part after me being without a refrigerator for 2 weeks. Then one month later both the display and freezer side not working. I had to pay another deductible $75. The warranty deemed the part needed was no longer available so they offered $499.99 to replace my double door, stainless steel , with water & ice maker refrigerator. I stated that was not comparable for the my current refrigerator not to mention I sank $150 in deductibles for 2 home visits. Their response was the cost of repair was what I was getting to replace my refrigerator. Very disappointed in their level of service. American Home Shield has a better policy! When I signed up with them they stated a tech would be at home within 24 hours of my call. It took 2 weeks before an appointment was set up. The one tech scheduled an appointment but never showed up. Please don't waste your money. Check out American Home Shield
UPDATE: They updated the settlement amount. My issue is resolved
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Apr. 1st, 2019
Sabrina campbell Pearland, TX
I know for sure that I made the best choice in selecting Choice Warranty. I have had 5 occasions to call Choice and each time I received excellent customer service and equally as important great technicians. The most recent brought me to tears when my heater blower broke, causing a domino effect and causing my brand new AC to freeze up. All of this in extremely hot weather. Praise God Choice covered the necessary repairs. I’m forever grateful to Choice.
6 years ago
Susan Hyattsville, MD
I have used my Choice home warranty at least 3 times and have been very satisfied with the service each time. The technicians who came to do the repairs were well knowledgeable in their trade and very pleasant to work with. They diagnosed the problem and fixed it. I had heard some horror stories about some home warranty companies but so far I can say that Choice Warranty will not be one of them. Thank you Choice home warranty for being the company that you are.
6 years ago
Ed Simpsonville, SC
My A/C was not turning on and none of the basic things I checked seemed to help, so I called Choice. They arranged a great contractor in my area who showed up on time, was professional and diagnosed and repaired my unit in short order. He had cool air blowing in no time. I am very pleased with the results and the service. This was the 1st time I had used them since signing up.
6 years ago
John G Russell Longs, SC
Always prompt to answer my calls for service, Choice Home Warranty has been a real lifesaver for life's little (or Big) problems that occur with home ownership. This is my second home covered by Choice Home Warranty, and if there is another home in my future, Choice will cover that one too!
Thanks, Choice Home Warranty, for making my life a little easier!
6 years ago
Judy Griffiths Leesburg, VA
We have just signed up. So far I am impressed with their obvious concern for my satisfaction. As opposed to the policy I had with Sears Home Warranty which has been less than attentive or caring.
I like the fact that CHOICE had the policy and receipt in my inbox within 5 minutes. They had coverage for all that I needed, including my stand alone freezer, outdoor spa and septic system.
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6 years ago
Moss Aiken, SC
I had a contract with another company and I was totally frustrated with there customer service. I had a bad experience and I cancelled my contact. I called Choice Home warranty and was very impressed with their willingness to help. They saved me money and I now have a better plan with better coverage. What I like best is they do their own c/s...they don't farm it out to people overseas . I am totally satisfied.
6 years ago
SParish Missouri City, TX
Although claims are filed online, CHW responds quickly. Most contractors are professional and complete service request timely. My first claim was to replace ceiling fans and the first contractor dropped the ball and never returned. I went back online and updated the claim. CHW sent someone else out to completed the job. I'm not crazy about the replacement fans, but they get the job done. I recently called about my washer. I am happy with the service thus far.
6 years ago
Calvin D Mitchell Palm Bay, FL
This latest experience, as was my first experience, was what I envisioned the responsible, valuable and dependable Choice Home Warranty Company experience to be. They are obviously respected by the servicing partners providing repair service in the community as is obvious by speedy and dependable repairs requested and provided. I am glad to be a member of Choice Home Warranty Company. I feel certain that when I submit a work order request it is going to be professionally, courteously and genuinely taken care of and quickly adhered to. Thank You Choice Home Warranty.
6 years ago
Alfonso Saldana, Jr. San Antonio, TX
We recently experienced a problem with our Frigidaire refrigerator that led us to believe we had a serious issue.
CHW dispatched APPLIANCE 911 to service our claim and we were elated to discover that the technician was able to resolve the problem in a matter of minutes.
The technician was absolutely professional and courteous... and we would not hesitate to recommend his services to anyone.
6 years ago
John Zimmerman Deltona, FL
I called on Tuesday 6/16/2019 about a malfunctioning air conditioning. A repair man came out the same day and fixed it. However on Sunday 6/22 the air conditioning started to malfunction again. They send the repair man out again on Monday. He determined what parts were needed. He returned on Tuesday 6/23 And install them at no extra charge to me. My only charge was for the first $45 service call for three repair man visits.
6 years ago
Hilary R Herbert Bullhead City, AZ
Offers come in bits and pieces. I ended up with two policies, one for $46.67 per month and a service fee of $75.00 with the other at $49.17 per month and a $60.00 service fee that was suppose to be an immediate offer for a lower service fee, but included a higher monthly cost.This was not explained from the start of application and a offer for a free month and an offer for $50.00 deduction in cost of policy was never accomplished due to the complexity of the application. All offers should have been on the table from the beginning!!! I have no desire to get into another policy and cancellation of other policies to try to gain these misplaced offerings>
6 years ago
Thomas New Braunfels, TX
You cannot believe the hoops that I had Jesse Lipton jump through just to be a member of the Choice Home Warranty Famiily. I am not going to tell the entire story, Jesse knows it. Jesse was very responsive, patient, reassuring. I told Jesse that his Boss should give him a day off with pay. Jesse was definitely a positive asset to the Choice Home Warranty Team. NJ's finest. Thank you Jesse. (Next we'll see if they live up to their marketing claims if time ever arises.)
6 years ago
Diana Ratcliff Accokeek, MD
I was referred to Choice Home Warranty by a friend. When I called in to inquire about services provided and price i was very please. My account executive, Maurice R, was very helpful in explaining the services and prices available. Once I purchased the products i received a Welcome email along with an email from Maurice R thanking me for becoming a customer and his contact information if I had any other questions. I am a happy customer as for now.
6 years ago
Faith Alfreda Tyler Bowie, MD
I have been with Choice Home Warranty for 3 years.
The coverage has been a successful experience.
When the contracted service provider presents an issue with
the actual service, it's resolved quickly by the team.
It's been a relief to find a business that is professional and really cares for their customer base.
I will continue to renew my policy.
Thanks so much! :)
6 years ago
Mac Nielsen Payson, UT
I tried to sign up on-line, but the site got confused after I misentered a digit and wouldn't go forward after fixing it. So I called the phone # and talked to (Trevor??). That conversation had to be the most profession and courtious I can remember. Having been a Customer Service Manager, I go out of my way to let people know when they have done a good job. I hope you will pass this message on to him. Not many CS people meet my expectations. He completely exceeded them and I want to recognize him.
Mac
7 years ago
Judy Blecha Gainesville, GA
I've just purchased a policy for Choice Home Warranty. If their service is anything like the process to sign up and join, I'm sure it will be excellent. It was very easy to sign up, Aiden was very helpful, prompt, answered all my question in a timely manner and I feel certain it will be all I'm hoping for. Reasonably priced, it covers so much on each appliance plus air, heat, and so much more. I would recommend it to everyone who desires such a policy.
7 years ago
John V Allen, TX
Only used you twice on 3 different homes and both times were fairly recent and good experiences. One improvement you should make is allowing people to schedule with the repair company they are familiar with--ie-- if someone has multiple properties with you and has a good experience with a certain plumber or electrician then let us request that company with your customer service/initial claim representative that is spoken to.
7 years ago
Ed Lawrence, KS
All online. Tough to contact by phone. Slow to pay when they owe you money. Read the coverages before you buy. Not all subcontractors reliable. Usually 3 days before sub contractor shows up. If ordering parts involved, slow to authorize subcontractor purchase. Subcontractors may not have best relationship with factory parts suppliers.
With that said, do the math. If you need $500 a year in repairs plus $65 per service call worthy investment. Or buying a house and not sure how well maintained the systems were, a worthy investment.
It’s insurance, their business model is they collect more than they payout to make money. Your decision.
7 years ago
Debra Mosier Lakeland, GA
After a recommendation by a friend, I checked into CHW through the web site and asked for a quote. Tony called quickly and answered every question and concern that I had. He's surely an asset to the company! I signed up for the plan best suited for my needs and feel secure in knowing that after 30 days, I'm covered! Thanks Tony, and thanks Choice Home Warranty!
7 years ago
Alex Norwalk, CT
I was comparing quotes and terms and conditions between three companies. Matt called me and was going over and pointed out that one of the companies had a very particular clause about needing maintenance records. I called said company back and called them out on it and they said they would remove that line- I told them to remove whole paragraph and they said no. Interesting. so I went with choice home warranty as it was a good rate compared to others and no crazy exclusions
7 years ago
jean nord Miami, FL
Hi, I have been with CHW for two years sincerly I can not complaint about the service that the company provided to me .I have experienced several problems and I have saved a lot of money Thanks to choice Home Warranty and the repretatives are corteous and the local companies that came and served at my house.Thanks to a phone call that I answered in the past from CHW agent which explained the services that they provided for home owners.I plan to stay and continue with CHW.
7 years ago
Barbara Calvo Seymour, TN
I noticed a leak under my dish washer, call the customer service dept. The agent was very nice, caring and helpful....scheduled a repair man from Pinpoint Appliance Company within 2 days to my home. The repair man called on schedule, in my home maybe 30 minutes, completely checked the dish washer, repaired the leak and cleaned up the mess under the leak. I'm totally satisfied and only had to pay the 45.00 service call.
7 years ago
GreatGranMa
My garbage disposal went out and was leaking water. I put in a claim and very quickly got a call that someone from ______ company would be calling me and they did and came out and replaced it with a new one of the same make and model and the only cost to me was the service charge.
Very prompt and efficient just like they promise.
I am a happy camper!
7 years ago
Brenda Starks Indianapolis, IN
I put in a request for service and within a few minutes I received an email detailing their receipt of my claim. Shortly after, I received an email detailing the name of the company and the time they would come. The repairman came within the window of time and replaced the disposal. This is the second time that I have had to use my warranty and I am very satisfied with service.
7 years ago
Chuck F Ocala FL Ocala, FL
1st claim and Technician was actually ahead of scheduled appointment time. Recommended repairs have been approved by CHW so everything seems to be working as it should. I am very satisfied with the CHW experience so far. Customer service was great when I placed the claim as I am hearing impaired and phone conversations are difficult for me but the CHW claim rep was very patient with me, I think next time I have a claim I will try using the on line claim service.
7 years ago
JT Las Vegas, NV
I just recently used my home warranty due to a leak with my washing machine and I was pleasantly surprised with the process from start to finish. Not only was the turnaround time exceptionally responsive, but it was fixed the next day after I submitted my claim. I am so glad I made the decision to purchase a home warranty plan. They exceeded my expectations and it was a very smooth process.
7 years ago
Kathy Neal Indianapolis, IN
I called and they were quick to get someone scheduled to come out. When at first they were having a problem getting someone, they gave me the option of finding someone and being reimbursed which is nice. The turnaround was quick after the contractor left. I wasn't even back to work when they called to say what was the outcome. They decided on a buy out of my oven. The amount was a little on the "buy the cheapest possible replacement" but the warranty paid for itself with that one issue. Overall, I was pleased with everything.
7 years ago
Kathleen Harrisburg, PA
I was able to file a claim online which was very convenient. CHW got back to me right away and I got an appointment within a week with the plumber who also called me to verify the appointment and to ask what the issue was. The guy showed up on time was courteous and friendly even to my cat and dog. He completed the job quickly and was gone. Thank you.
7 years ago
Donald Cavallari Buffalo, NY
I am a licensed insurance claims adjuster, so I am used to dealing with many people with 2 of the same stories. 1) Thier glad that someone explained the value if coverage, and 2) they wish someone would have explained what's covered and what's not, and why. This policy that CHW sells, has so much value built in, that it would be hard not to invest in your home from the inevitable. Let's face it, something always breaks down, and mostly at the wrong time. Great value.
7 years ago
John L. Brackin Denison, TX
The first technician could not find why my washing machine was leaking. He ran the machine but it refused to leak. He left without doIng any more in his inspiration. The machine only poured clean water every six or seven times it is used. He left without offering a solution. He said call if it leaked again. This is not a small leak it pours water when it acts up.
We put up with the problem because of the Covid-19 pandemic. My wife and I are 71 years old. This last week, the pouring water grew worse. So we called Choice Home Warranty. We were told tat to much time had passed and we would have to pay another $65.00 service call.
The second technician, Tim from another company took the washer apart until he found a cracked seal. CHW determined the labor cost exceeded the cost of a new washer. That was acceptable. Then we were told we will receive a check for $299.99. We have already paid $130.00 In Service fees. So after having paid the $500, annual fee, it really wasn’t worth making a claim. The least expensive washing machine comparable to our present model is $499. If I had not just renewed my contract, I would not do so.
7 years ago Edited January 10, 2024
Jim Ballantyne Slidell, LA
For the most part, the choice technicians are professional and capable of completing the work. It seems most of them don't stay with the system long. The have complained about slow payments and being sent on assignments that don't reimburse them. One even insisted on the payment before he would look at the problem because he knew Choice would reject the work before he got here. They don't get paid if the repair work can't be done. Apparently if there is a replacement of the appliance or system, they only get the $45 co-pay.
As for the replacement of appliances, they are spotty at best. They have never replaced an item at replacement cost. I had an ac with several service calls, when it came time to replace it, they disallowed the claim as it had no maintenance, any rust or dust on the coil is reason for automatic dismissal of the claim. I had a washing machine that they couldn't get the replacement parts, average cost for replacement of the same type, $850. Their offer $350. Their explanation was that their cost to replace was $350. When asked where I could get this and the would not tell me.
So to end on a positive note, if it is repairable then the warranty is as expected, regardless of age. If it needs to be replaced, count on less that 50% for the replacement cost,
7 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Feb. 1st, 2019
Mrs CMG McDonough, GA
We have been with Choice for over 3 years. And my honest opinion is they can be great and it can also be frustrating. When we first started I was really frustrated. It woukd take a week after calling to start a claim to get a technician to come out and then I would get frustrated because items that seemed like it should be covered like our compressor on our central air unit. But they denied the claim. Saying it should be under manufactors warranty. But it wasnt. So needless to say I was disappointed that wasnt covered and we had to pay out of pocket to get it fixed.
Then 1 tech they sent out to fix the capacitor told us Choice denied the claim but he would still work out something with us to get it fixed. Well he never showed back up. Again out of our own pocket to find another Hvac company to fix that.
Fast forward to a year later and the last few claims we had no issues. Our dryer stopped heating and our washer stopped spinning. Filed the claim, Choice agent was very nice put both under 1 claim # and only had to pay 1 service call fee. Tech came out 3 days later. Fixed the dryer on the spot. Great. But the washer he had to order the part. Part came in a week later he put it on but discovered it still didnt work right.
He told choice what he thought it was and Choice decided to buy it out. Offered very fair price for the buy out. Very happy. Then a few weeks later our heating system gave us problems. Called Choice agent was very nice and helpful. Tech from that company was out 2 days later. Very nice. Honest. And took care of the issue.
Choice Home Warranty may not be perfect but I believe no company is but I give them 4 out of 5 stars. (ps. I will raise my rating to 5 stars if they ever decide to update their policy rules and cover ice makers/water dispensers for the refrigerator. I mean it is a big reason why people buy a side by side and not a top/bottom. Which I know of NO new refrigeratrs that dont come with water or ice)
7 years ago
charlieman52 Suwanee, GA
CHW always schedules appointments within 4 hrs and work is done in 24-48 hrs. This is the first time that the contractor did not ask for the money first and did the job. Otherwise the contractors will come and first ask the money before starting the job. Mark from Apalachee Home Services did a awesome job in explaining me what went wrong with my washer in depth which helped me a lot in understanding.
Keep up the good work. 5 stars
Regards,
Uday
7 years ago
Mary Ann
I have had CHW for 6 years now, and have been very pleased with them. They provided a new microwave, a new disposal, fixed a refrigerator, handled an electrical problem, an AC problem, and several plumbing issues, all very timely and with my only cost $45 each time. They are more than worth the monthly cost. They are very responsive each time I call.
7 years ago
James Moore Fairburn, GA
Let me begin by saying I've had CHW technicians complain about the practices of CHW. My comments are based on my experiences as well as family and friends who have had similar disappointments. Unfortunately, some of us don't read every word of the policy contract prior to purchasing it. Only when you need to use it do you learn of the many exclusions and "fine print. " On those rare occasions when CHW cover losses, you don't collect the full value of your loss. When you accept funds in lieu of replacement you collect a seemingly arbitrary amount that's not even close to the value of the loss item. To add insult to injury, you have to wait 30 days for the payment.
7 years ago
Reply from Choice Home Warranty
Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Jan. 15th, 2019
Donna Smith
Choice was expedient in contacting service provider for my garage door opener, service provider was out the next day, diagnosed problem(s) and Choice approved the work that same afternoon! Service provider was back the next morning to replace the garage door opener. Service provider (Rick) was knowledgeable, personable and thorough. Excellent customer service by ALL and I now have a garage door that goes up & down!
7 years ago
Dev C. McLean, VA
Dealt with Mr. Phil M to get necessary info. on plan options, coverage & costs. He was very knowledgeable, competent, & helpful . Truly a professional.
I signed up for a 5-year service with the hope & expectation that Choice's coverage, quality of work & customer services under the my warranty coverage will be equally great.
-Dev Chaudhari
7 years ago
MaryKim Allen Ola, ID
We found out that Choice H.W. will cover any of our designated appliances no matter what age or what brand. The company we were with prior was a joke and wouldn't honor this. We got a great Senior Discount, and feel so much more at ease knowing Choice Home Warranty will be there for us, any time, 24/7. There's no cancellation fee, and they will let us use our service people if we wish! We were so impressed with Tony C, who was our representative!!!
7 years ago
