Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Gladys Columbus, OH

I love the ease of the excellent immediate response which l received regarding my service need. Will recommend to everyone

2 years ago

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MHK Greensboro, NC

Great appliance repair! Technician was prompt, courteous, and extremely knowledgeable. He diagnosed the problem within minutes.

2 years ago

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Jodie Hurlbut Covington, TN

Unfortunately cannot give a half a star. Filed a claim for a washing machine that is not working 15 April and it is 16 May and it is still not fixed. The vendor who is supposed to fix it is not answering the phone for the customer or the company and Choice Home Warranty will not authorize another vendor to repair it. Piss poor customer service. Would not recommend this company to anyone.

2 years ago

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Ralph Wakefield, RI

CHW has denied several claims of mine, uses poor quality technicians, turnaround time is 1 to 2 weeks. I had a leaking pipe, CHW, could not find a plumber in two months, so when I hired my own, they would not reimburse me due to a technicality. Also, they gave me $1000 for a refrigerator they said could not be fixed, a new one cost $10,000. They also gave me $400 for a above range, microwave with hood, fan and light, but the replacement cost above $1500.

2 years ago Edited January 10, 2024

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Marilyn Tuscaloosa, AL

They were very prompt, as soon as we called them they set up an appointment and they were out within just a few days. I'm very pleased with them.

2 years ago

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Mae Chicago, IL

I think they're great home warranty. When I want to use my warranty they always came out.They do a good job when they come out.

2 years ago

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Krista Marion, IL

Every time I've contacted Choice, they've been very quick to respond. My plumbing backed up and the next day I had a plumber there.

2 years ago

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Andrea Upper Marlboro, MD

They have great customer service. The turnaround for when you put in a ticket is within 24 hour time frame. They're very responsive.

2 years ago

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Anonymous Phoenix, AZ

They contacted us right away and they set up the appointment with my renter. Came out fairly on time, so that's always good. They took care of the problem.

2 years ago

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Tim New Egypt, NJ

I had a recent problem with my clothes washing, and Choice sent a technician to the house. He diagnosed the problem properly and then they sent the parts to the house, but they said there was a cover that didn't come with it, so they couldn't come out and fix the machine. The cover was sent 3 weeks later, so they left me hanging for 3 weeks with no clothes washer.

2 years ago

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Anonymous Bella Vista, AR

Our furnace was not working and we called in and Choice said they'd be like 18 days or something before they get someone out. Which obviously is not acceptable when you don't have any heat in the winter.

2 years ago

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Dennis Peoria, AZ

Choice Warranty's deductible is less than some of the other ones. I just did everything online and everything went pretty quick.

2 years ago

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Stanley Dothan, AL

Prompt, courteous, professional service, and they always keep me abreast of the tracking of everything that is going on. They've come through for me.

2 years ago

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Anonymous Temecula, CA

Used it on a dishwasher and they sent someone out to repair it and it was fine. Good customer service. They responded quickly.

2 years ago

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Sandra Hughes Greensboro, NC

They do not honor their warranty. Repair and after 3 months wanted to repair again rather than replace furnace that technician recommended replacing. Carbon monoxide was seeping into our home due to the furnace condition. Choice Case Manager stated that was not their concern, and the part would have to be replaced again and then see what happens. No concern for my family's safety. Worst customer service ever. Paid for coverage for seven years and the first time a replacement is recommended they push back. Awful!

2 years ago Edited January 10, 2024

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Tony Baloney Carmel, NY

Choice Home Warranty is good as long as you can use their contractor to correct the problem you have in your home. If you try to use your own contractor such as a plumber forget about the insurance paying for it.

2 years ago Edited January 10, 2024

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William Banks Dallas, TX

The contractor assigned to our HVAC claims provide incorrect and incomplete information to Choice which resulted in a delay in resolving the issues which resulted in us going with another vendor to service our FAILED HVAC system at our cost. We did not renew with Choice because of this incident

2 years ago Edited May 19, 2023

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Jeffery Smyrna, GA

I would recommend Choice to anyone. When I had to use it, I called in and they responded. It was taken care of very expeditiously.

2 years ago

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Rick Sealy, TX

I had American Home Warranty before and I didn't like the the way it was being handled. Choice is half the monthly cost and a lower service fee.

2 years ago

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Robert

Waiting 4 to 5 days for an electrician is unacceptable! I think you need more than one company of each trade, so one company does not hog up all the services and have to wait for them to have time for the service!

2 years ago Edited January 10, 2024

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Terri Semmes, AL

They're pretty prompt in responding to my request when I do ask for them. For what money I put into it, I expect they have good service.

2 years ago

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Norma Copperas Cove, TX

I have to work and we would set a time, call me 30 minutes before, and then they said we were at your house, you weren't there. Nobody contacted me to be there, and that happened a couple of times. I had a brand new refrigerator that went out and it took 4 months without a refrigerator before they came out here and fixed it. They came out once, the parts were back-ordered, blah blah blah. Then when they finally came in 2 months later, they were damaged, so I had to go almost 4 months or more without a refrigerator.

2 years ago

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Anton Severn, MD

When I had to get my dryer repaired, the service person was very knowledgeable. Very quick to tell me exactly what I needed to do for the repair and resolved it as quickly as possible.

2 years ago

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Ganesh & Sneha Bridgewater, NJ

Any issue that was there was resolved promptly, and any concern that I had raised was also answered and was addressed promptly.

2 years ago

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Albert McConnell Yuma, AZ

Our dishwasher went out and the repair man showed up on time, provided very valuable tips, fixed the dishwasher. Works great.

2 years ago

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Margaret And David Saint Petersburg, FL

We haven't had problems with the vendors. Our problems tended to come if we had a problem with the contractor and getting back in touch with them and that kind of stuff.

2 years ago

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Stacia Scottsdale, AZ

I used my warranty right now for a hot water heater. And I'm actually a little confused by this because I thought I was only supposed to pay my deductible and they've come back and charged me another $450, out of my pocket.

2 years ago

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Charles Pahrump, NV

Our dishwasher stopped working about a month ago, and I called in and I had a serviceman out within 48 hours. He resolved the issue and everybody's happy.

2 years ago

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John R Saint Charles, MO

I had a ceiling fan malfunction, the service tech was great. I think it took a little long for them to actually connect up with me. It took a couple of weeks.

2 years ago

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Gary Aliquippa, PA

There's been a number of times where Choice couldn't find anybody that can come into my service, there were other times when it was taking weeks before I could get somebody to come out here. Overall, I haven't been overly pleased with them.

2 years ago

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Dominic Florissant, MO

When I needed them, they were knowledgeable, they were understanding, and they knew what they were talking about when it came to home warranties.

2 years ago

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April Houston, TX

Every time I've called out, they were able to fulfill and complete whatever it was that was broken and were able to fix it or replace it.

2 years ago

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Ronnie And Marlena Rhododendron, OR

They're just very helpful, very friendly, very accommodating. Always able to figure out the best possible solution from our needs.

2 years ago

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Jared Seattle, WA

They're very responsive; I've gotten services within the same day, so that shows me they're making efforts to contact the contractors.

2 years ago

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Eunice Mission Viejo, CA

Just recently I went online and requested a particular assistance and it was taken care of. I hope their good service continues.

2 years ago

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Derek Mansfield, TX

They were responsive, filed up, reconciled 1, maybe 2 claims. They responded, got it, dispatched out and took care of it.

2 years ago

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Jim Dauphin Island, AL

We needed them for plumbing work and they couldn't really find a plumber to come down here. But when they found one, he was really good. They don't really seem to have anybody to work with on my house very much.

2 years ago

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Danny Amarillo, TX

I use my warranty when I had a problem with my heater. I called and had somebody come out and fix it. They were able to help me.

2 years ago

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James Louisville, KY

My refrigerator was leaking. CHW sent a tech. Tech ordered parts. Parts took 2 months to arrive. Tech called to say parts had arrived but CHW had closed the claim. Tried to explain situation to several CHW phone people to no avail. I had to pay ANOTHER service fee I guess as punishment for waiting for first tech to receive parts. (Both techs were professional and thorough)

2 years ago Edited January 10, 2024

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Charles West Palm Beach, FL

Everything is fine. I had a very good service with the repair of the company. The second company they chose was very good.

2 years ago

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Anonymous Winter Springs, FL

There was only one time that I had a really bad experience with someone coming out to do a repair. Otherwise they always seem to be very knowledgeable.

2 years ago

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Dimitri Belleville, IL

They get back with me promptly. I used it last year and this year and they were able to get people out here to fix whatever it is.

2 years ago

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Tina Chattanooga, TN

I've had to call 3 times and they had sent the wrong person out to my home for the service that needed to be conducted. I had a plumber for a roof leak, and he came because he thought that there was something in the attic, like an air conditioning unit that was leaking. So the call center needs to get people that know what they're doing when they translate over to whoever is going to send out someone for that. That call cost me $75 for him to tell me he doesn't do roofs.

2 years ago

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James Katy, TX

I was given a manager's phone number for the area and I was able to contact him directly with my needs, Using the website has been pretty easy too.

2 years ago

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LEONARD BARRAZA Moorpark, CA

We filed a claim, they denied the claim. We had an appeal and I had a meeting with the case manager. They agreed to pay a portion of the claim and we were going to take the other portion and pay for it. I never heard back from anyone and that was last week.

2 years ago

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Mike Valley Cottage, NY

The customer support was good. They were kind, courteous, professional and understanding. The overall experience for the last problem I had was a little disappointing because it took 8 days to get my hot water heater fixed.

2 years ago

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Bill Las Vegas, NV

I haven't had any problems so far with them and they've been very responsive thus far. I've only had just a few claims, but so far everything's been great.

2 years ago

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Anonymous Phoenix, AZ

They've been pretty responsive. Recently we've had plumbing that needed to come have serviced and they came out pretty quickly.

2 years ago

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Patti Apache Junction, AZ

They're very helpful. Got a phone call right away letting me know what all was going on at the time, what was needed, what was going to happen.

2 years ago

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Sandra Waxhaw, NC

My garage door wouldn't open on a Friday afternoon and somebody was here Monday morning by 9:00 o'clock and they fixed it within 30 minutes, so that was very good.

2 years ago

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