Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Katrice G

I don't like the inability to follow up on an existing claim. I do like having protection over my major appliances.

4 months ago

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Amanda

It’s a pretty good company. It’s affordable and they respond well through their app.

4 months ago

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Bonnie

Choice is easy to work with and results have been good to date.

4 months ago

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Jim

Very thorough and detailed oriented. Found problem and repaired quickly

4 months ago

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Patricia

I really appreciated the quick response, excellent repair & low cost. Thank you

4 months ago

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James

Great Service and quality,I WILL RECOMMEND CHOICE TO FRIENDS AND FAMILY

4 months ago

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Ernesto

Good warranty. Omoaby fast claim approval right very fast customer service.

4 months ago

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Thomas

Technician was fast courteous, and even came out for installation on a holiday

5 months ago

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Patricia Olmstead

I like getting repairs/replacements for only the cost of the co-pay.

5 months ago

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Christine Paddock

I’ve always had a pleasant experience when calling Choice Home warrantee.

5 months ago

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Angela Aiken

The experience was great, issue completed in a timely manner.

5 months ago

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Leslie Valeriano

I will not be renewing my warranty. I was not pleased with Choice at all! There is always an excuse to not repair something and there is always an additional charge.

5 months ago

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James

We have used the service twice with a good outcome both times.

5 months ago

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Edmund

Serviceman was knowledgeable and the work was completed efficiently.

5 months ago

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Zia

Fast and great customer service. I really appreciate for all service.

5 months ago Edited January 5, 2026

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Jeff Simon

They were quick and had a technician out here on the 2nd day I called. Problem solved pretty quickly 🙌

3 months ago

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Nelson Ocasio

The service from choice home warranty was exceptional, however the company UPP tried to nickel and dime me after pricing was already established. Not good!!!

3 months ago

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Antoinette Hall

Choice warranty is very unprofessional. Despite paying for my warranty in FULL I have been waiting for 5 plus days for a water heater replacement. I have to get a hotel room so that my son can take a shower so that he won't smell anymore at school . This is so unfair. You pay for a service and what do you get as a customer treated like CRAP!!!

3 months ago Edited November 8, 2025

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Ernesto Marquez

It took them 3 months to replace my broken water heater. When they finally replaced it, there was an additional $300 of previously undisclosed fees. I don't understand how they can have a high ranking. This company is dishonest and unfair.

3 months ago

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Carlos Basilio

I choose CHW based on the reviews, then when I needed I found out it is not different from the other home insurance in the market.

6 months ago

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Xantha Davis

Choice warranty is worth Every penny I can’t complain about a thing it’s been a God sent

6 months ago

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Felix villanueva

When you call the operator is very professional . The tech is very professional and polite .

6 months ago

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Eulalia Rivera

It has taken almost 3 months for my washer to get fixed. But when I called about my central air. It was fixed very quickly.

6 months ago

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Karen

Despicable claim service, citing all the contract exclusions in their policy language which contradicts sales pitches The other two fine home warranty companies never treated me with this condescending attitude

6 months ago

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William

Plumber was very good and he was here at the scheduled time. Overall a very good experience

6 months ago

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Navinchandra

We called when I had problem with my refrigerator,action was taken and faulty item replaced.

6 months ago

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Antoinette

My A/C is not working. They've been out twice. $100 each time. Still not working. I put in another request 2 days ago and have heard nothing.

6 months ago

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Jeannine

Technician was professional and fixed the problem. The only downside is that it took a week for him to get here!

6 months ago

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Enrique Montenegro

Takes way too long to get repairs done. Took 6 weeks to AC fixed! Takes too many phone calls to get answers. Difficult to talk to a real person, just get 'pat' scripted answers, no real help.

6 months ago

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Jamesmaria

Seriously, it's a nightmare trying to get ahold of you guys after filing a claim. I've had a claim open for my dishwasher since June 1st. How is it still not fixed?

6 months ago

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Mike

So far, so good. I have utilized CHOICE for two home needs, and they have delivered on both.

6 months ago

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Myron

Over a month since the initial visit and the repair visit. Too damn long triggered a search for potential replacement for CHW. 'Nuff said.

6 months ago

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Frank

Canceled appointment yesterday. Said they were coming today between 11 am and 4pm. Canceled. Git email that are coming 7/19. Left msg stating not to bother. I called someone ekse

6 months ago

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William

I dislike yall not honoring your policies. My refrigerator went out in my 2nd home. I was told it would not be covered. I will not stop until Choice Home Warranty is no longer able to offer coverage in the State of Florida.

6 months ago

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Aaron

They lie and don’t know what they deny most claims. Every claim I have made has been a battle. I’m sorry I wasted my time and money with this company and will do what I can to warn others about how bad this company is.

6 months ago

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William

Every time I've had an issue the people that show up are friendly and professional

6 months ago

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Amber

Nothing is ever covered. "normal wear and tear" is their typical denial response. I live near the ocean so things corrode and rust but its considered normal wear and tear. Joke, I will not renew.

7 months ago

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Deborah Whoberry

I appreciate them when it is something small. They don't tend to pay for big ticket items if they are over 5 years old. It tends to be a hassle.

7 months ago

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Kim

They told me I would be getting my egift card from Lowe’s to replace my dryer and I haven’t received it yet.

7 months ago

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Henry Rappoli

Work was done quickly and professionally. Very satisfied with process and outcome.

7 months ago

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Mary Lee Lomonico

I made a claim on line and it took less than 5 minutes . The repairman came the following day.

7 months ago

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Maria E Andrade

We have been fortunate to have skilled people respond to our service calls in a timely fashion.

7 months ago

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Joyce and David Montgomery

Too many excuses for not getting claims fixed. Had to call our own air company to fix our air conditioner. Claim is in review to see if they will pay on any of the repair!

7 months ago

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George

I had to cancel my appointment and couldn’t get any body just a voicemail to call back after 9 and I did and still got the voicemail

7 months ago

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Susan

Simple to make claim, whether it is covered or not. Good timely response by the service technician

7 months ago

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James Kasch

Great price and great service. Purchasing this Home Warranty was a ust have for an older home.

7 months ago

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Kristina

It is very hard to reach anyone or managers, they will tell you they will cover a claim than denied it. They do not pay vendors, I still have yet to receive reimbursement for my claim

7 months ago

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Phyllis

I live in the country and there is no company that will work with Choice because of their picky requirements when sending in their diagnosis of the problem.

7 months ago

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Tracie

I like the quick responses and the easy process in which you are able to schedule a work order.

7 months ago

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Ron Semone

I liked the technician was very helpful solved the problem in around 15 minutes .

7 months ago

Choice Home Warranty Reviews