Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Verified Customer

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George

Everything was exclusively taken care off,we recommend Choice Home Warranty to everybody,piece of mind completely!!!!!

2 years ago

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Irene Centerville, MA

I like that I had a technician come and restart my AC. He said he put in a dye to see where the compressor problem might be. The AC worked for about a week, then stopped. I have had a problem since July 28th. The inside temps of my house have been 88- 89 degrees. The original company is 2 hours away. That company didn’t like working for Choice . In the mean time I’m without a working AC. Waiting for the email Choice promised me about who will fix it.

2 years ago

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caryn fox Summerfield, FL

I’ve gotten service for every call. When I ran into a problem with one provider the company sent a second one to deal with the problem

2 years ago Edited January 10, 2024

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Jennifer Jordan

Prompt response fixing my air conditioner! Very pleased with the service. Reported on a Sunday and was fixed by Monday afternoon.

2 years ago

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Ira Houston, TX

Not sure of which service But if for washing machina replacement technician excellent Unfortunately Choice leaves me with a better taste Should not take this long to receive funds to replacement washer Quick to sign me up Absolutely no empathy for seniors having to put out excessive funds to get clothes washed Since like most seniors living on fixed income Not amazing at all

2 years ago

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redell louis Breaux Bridge, LA

My rating is purely based on my last encounter. The Customer Service Department is horrible. They have no desire in getting claims addressed in a timely/satisfactory manner. Although they ordered the wrong part, we had to suffer and pay more. It has always been a struggle to get appliances repaired, however, the issue with my air conditioner tops everything. We have been without our unit for at least a month in 2023 with triple digit record heat daily. No company treats their valuable customers in such an inhumane fashion! We are highly dissatisfied!

2 years ago

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James Newport, TN

the company you assigned to my repair was a smart ass l did not know about the appointment until hours before he was to come l called him and told him l couldnt do it at the time he had set he proceeded to tell me he didnt when or if he would be back in my area so it was now or not know when, l canceled him l called the office told them what happened they said they would find me another repairman that was the last l heard from you or the repair guy

2 years ago

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Verified Customer

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CH

We were so looking forward to Choice helping us out with the repair &/or replacement if aging appliances. Unfortunately that is/has not been the case. Choice has found ways to deny claims repeatedly and make it difficult or refuse to pay contractors. The last occasion Choice indicated, (wrongly), that mice had destroyed an outlet. There are No mice and the contractor indicated aging/age outlet. Thank you for the few services allowed, performed and paid for. (After paying $100 p/mo + 100 deductible?!. . . And continuing to climb without notice.)

2 years ago Edited February 16, 2025

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David Barton Springfield, MO

I liked the ease of filing a claim online and the quick response I got from Choice and then from the service company for my A/C.

2 years ago

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Ericson

The motor went out on my one of my A/C units on the condenser fan motor and they came out I think within two days and replaced it.

2 years ago

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Mac

I used it maybe not quite a month ago. Our air conditioner had gone out on a Saturday, and they came out that Monday, so they did real well.

2 years ago

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Tim

Everything's positive. They came out when we asked them to. Our garage door was broken and they came out the next day and fixed it.

2 years ago

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Anonymous

I wish I didn't use Choice. I needed it to get my garage door opener fixed and it took me probably 42 hours on hold trying to get through to somebody that actually would take care of it. Every time you call, they put you through a bot system that keeps giving you a new claim number. So I had like 3 claim numbers on the same issue and I just needed to speak to somebody.

2 years ago

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Bryan

I've been trying for two to three weeks to get a couple of problems squared away. The people they keep sending out say they cannot work on the particular type of air conditioning equipment, even though they're pretty standard in the industry. I'm trying to use it and they can't seem to send the correct people out to take care of my problems.

2 years ago

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Paul

The people wanted me to get the A/C repaired myself and to turn in the billing to them. But I don't have the money to do that. It's up to you guys to do that. It's still broken and they haven't followed up. Thank you.

2 years ago

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Judith

The most recent time my air conditioning went out on a Sunday, they were here Monday afternoon. But I mostly use the app and it's difficult.

2 years ago

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Dee Riverview, FL

Perfect solution to taking the guess work out of trying to choose the right repair person. I've been extremely pleased with Choice's selection.

2 years ago

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Jeanne Ortega Belleville, IL

The repairman was excellent. He did the work quickly, explained what needed to be done and was very patient about scheduling.

2 years ago

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Rich Vertz North Port, FL

Technicians are sharp and well trained. Plz keep the cost down. Add Reverse Osmosis H2O Tx Systems to your coverage list of items to warranty.

2 years ago

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Michael Porter Provo, UT

I am very unhappy with the recent request for service. My AC is out and it’s in the 90’s in Tennessee. It took two days for someone to accept the bid and when they did the appoint was two weeks away. When I went to sign up to find my own service tech, the SAME company had canceled and then picked it up again for the same two week appointment. I’ve made an appointment with another company and will pay for it myself. They are coming tomorrow to fix my air conditioner. I am seriously considering NOT renewing my contract with you.

2 years ago

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Verified Customer

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Howard Silverman Novi, MI

I don’t feel that I got a fair settlement amount. I was also supposed to receive my settlement check within 30 days as was promised by my case manager. I still don’t have a dime. I find it hard to believe that Choice Warranty is rated so highly. The other companies must have horror stories.

2 years ago

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James Robertson

The price and co-pays are reasonable. It takes a few days to get the ball rolling but once it is it gets done pretty quickly.

2 years ago

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Bill Buchsbaum San Antonio, TX

I selected 4 stars rather than 5 simply because it took the company three days to get an HVAC technician to our home in the 100 degree plus heat of the south Texas summer.

2 years ago

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Jerry Frisco, TX

I've had a claim for my fridge in for almost a month now. The service man said it was not repairable due to parts. That was a week ago and I've heard nothing. I've called three times and emailed once to get an update and all I'm told is that it was "in process". They were waiting to hear from the Sears technician. That's been a week. I can't get anybody to get this moving forward. The claims people are NO help. I guess the next battle will be over how much they're going to pay me for it. If this is the way they do business, I will not do business with them again.

2 years ago

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Verified Customer

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Jennifer Boehme

I used it yesterday, I'm using it today, and I used it last week. For our first claim, it just took them more than a couple of days to find somebody to assign the job to.

2 years ago Edited September 13, 2023

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Verified Customer

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Chad

Choice handled my needed repair request quickly. We were advised as to when the repair person was scheduled to come within a very short time.

2 years ago

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Dolores Mallory Caledonia, IL

Difficult to contact by phone, takes a while to find repair service local to us, Choice does anything they can to refuse to pay a claim, especially for big ticket items. They refused to replace our furnace stating it was normal wear and tear so I’m not sure what they would cover. Very misleading and not consumer friendly. I do not recommend.

2 years ago

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Betty

Choice never found repair person. Had this repair mixed up with one from 1998 at a different address. However did come through with money for new refrigerator when it could not be repaired.

2 years ago

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Mike Swift St. Cloud, FL

Choice warranty is the worst home warranty company I have dealt with. I have emails from the company of one price I had to pay the contractor and then raised it $900. When I asked for justification I was told I had to talk to the contractor. So I did that and they say they have not changed their diagnosis. So call back and no one will send me any documentation justifying the increase. That is all I ask, if warranted then no problem. But to just completely tell a customer no is BS.

2 years ago

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Verified Customer

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Mary San Antonio, TX

Seems that many times the item that needs repair is not covered because a little part is not covered. Other times, the part needs to be ordered. It has taken up to 80 days to repair an appliance, like the AC. My Water heater or water softener were not covered at all . I paid the service charge and my premium faithfully for no service. What a gimmick they have going. I’m planning on switching to something else!

2 years ago

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Verified Customer

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James Fitzgibbons Laurelton, NJ

Choice is the best. When you have a problem they fix it immediately whit great contractors or great replacement dollars. I would use Noone else.

2 years ago

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T Rice Bend, OR

Contractors don't want to work with them as they don't pay like they say in 30 days. Could not find a garage door repair except by me calling them and they did not want anything to do with Choice. My other time I used Choice took over two weeks to get a leaking drain fixed. I had to make all the calls to find out why it wad not getting done. Will not renew with Chouce.

2 years ago

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Verified Customer

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Robert Valencia, CA

Fast awesome service. So much better than my last home warranty company that supplied 3rd rate contractors. I was happily surprised.

2 years ago

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Paula Houston, TX

It was easy getting a hold of choice home warranty, but it was hard when I had service done that they understood what I was

2 years ago

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Kirk Omaha, NE

Quick response after my initial call, A/C was out at the beginning of a heat wave. Fixed in less then 48 hours. Only cost me $65.00.

2 years ago

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Verified Customer

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tara Gunnells Dallas, TX

The warranty service is fabulous for the money, Their technicians are expedient and knowledgeable. I can find Nothing to complain about

2 years ago

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Eileen Miami, FL

I am reluctant to even give one star to Choice Home Warranty. Worst home warranty company ever. I filed a claim on July 10, 2023. It took one month to get a service technician to come to my home to check microwave. He said it was an easy repair and would submit info to company. Took two weeks before I got an email saying repair was authorized; I have not anything since then. I sent several emails to choice and have yet to get a response. I don't have the time to wait for hours on the phone for a "live" person

2 years ago

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Verified Customer

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Robert

Choice is very responsive and has friendly and professional staff. I had a very good and an incomplete experience with the contractors.

2 years ago

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Kelly Procida

Pros: Service was scheduled quickly. My stove was fixed in less then 2 weeks Cons: My washing machine claim was denied due to misuse, abuse, lack of maintenance. Contesting this takes weeks

2 years ago

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Verified Customer

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Patricia Zody Milton, WI

I liked the repairman from Sears. He was very professional and handled the repair well, taking the time to explain it to me.

2 years ago Edited September 14, 2023

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Verified Customer

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Michael Schertz, TX

I’ve used Choice for the last five years. Overall, great service and I just signed up for another five year contract!

2 years ago

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John Harris Foxborough, MA

Choice sends multiple automated emails about my claim, but talking to a person with actual knowledge of the situation is impossible. I have received three emails saying my claim is approved but the contractor they hired has heard nothing from them. They also bury you with advertisements even though I already have a multi-year contract with them. Do not use this company!

2 years ago

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Dlmdkm Sainte Genevieve, MO

I've been waiting over 20 days to get my refrigerator fixed, first they said they were waiting on parts, now they say no parts available and still has not been fixed or resolved. I'm very disappointed in the lack of customer service. I call and never get to speak to anyone all I get after every email is give us 24 to 48 to resolve, well 20 days is way past that.

2 years ago

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Verified Customer

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eric kutch

Easy enough to have the appointments scheduled….. clearly these service calls are low priority for the technicians…. We’re typically the last call if the day with no communication from them…. I’ve had 3 calls (one guy arrived at 9:15 pm) and so far, one guy stood us up & nothing has been repaired on the other 2 issues… I’ve now burned 3 weeks and am starting from scratch aka calling my own repairman.

2 years ago

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Ronnie Reed

You think you have peace of mind with a warranty. But you have to wait and fight for anything. Took over a month when our fridge died. Had a $2000 3 year old fridge and they gave us $989 for a new one. You can't buy a new one for that with all the features our other one had.

2 years ago

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Keith Clayton Fort Valley, GA

Everytime I have put in a work order,it has been completed, I can't say enough about the company,I tell everybody about the company

2 years ago

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Regina Miller

Customer service was more than expected. I was able to get the information I needed and, set up an appointment. I was definitely impressed.

2 years ago

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Wayne Florence, KY

They did as they say they was, it took a little time for the A/C to get fixed but they came though and got it right Thank you. Choice Home Warranty

2 years ago

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Brenda Metairie, LA

The service person was efficient, polite and friendly. He got my air conditioner working ins very short length of time.

2 years ago

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Spencer carter jr Catonsville, MD

Professionalism, courteousness, knowledge and communication skills were exhibited by the person who completed my service.

2 years ago

Choice Home Warranty Reviews