Choice Home Warranty Reviews
9.3
Overall Score
Kim Jefferson City, MO
I realized at 9 pm on a Monday, that my furnace was not working properly. I called Choice Home Warranty. They started a claim. The following morning I received an email and a phone message with the timeframe for the technician to arrive. I was also given the phone number of the technician.
The tech called and stated he had a cancellation, could I meet him in 30 minutes.
I sincerely hope all the technicians that CHW uses are as courteous and professional as Joe, the tech that fixed my furnace. He stayed to make sure everything was working and discovered my new thermostat was defective .
6 years ago
Raymond L Jordan Rock Hill, SC
The company you sent out to fix my garage door was THE WORST! They wanted to charge me almost $350.00 to replace a $50.00 part that takes about 20 minutes to replace. I asked them if they could lower the price and they said NO, So I then asked what if I let them do the repair and the next day I call to get a quote and it is much less than their price and the man turned around walked to his truck and left. I immediately called another company and they came out to my house at 6:00 PM that day, replaced the part and was finished at 6:20 PM. My bill was $190.00! You are dealing with a company that takes advantage of your clients. Is this how you operate? Were you cohorts in this process? I would like to have a response from you on this!
6 years ago
djr
There is always room for improvement.
One of the issues we had, and it created a lot of bad interaction between me and the Home Warranty associates, was not being told at the time of purchase that we had to be able to show proof of yearly preventive maintenance, by a certified company, or the product was not covered fully. When we were sold the Home Warranty we were of the impression, per the home warranty seller, that all our covered products were covered 100%. Many people I've spoken with are of the same impression and were surprised/upset when they heard of our interactions with Choice Home Warranty regarding our air conditioner.
Our refrigerator failed, after 4 service visits, and 3 replaced circuit boards, and three of those visits costing us the deductible, we had a service man come in whom stated it was the compressor. He ran into some resistance with Choice Home Warranty, however the compressor was replaced and the refrigerator has been working well.
Our washer and dryer, of 18 years, failed. Knowing that we would be given the same answer as we were given on the air conditioner we chose to just purchase a new set and not involve Choice Home Warranty.
A Home Warranty can still be an advantage. I feel the part regarding proof of prior yearly preventive maintenance should be disclosed up front. This was the most frustrating part of our purchasing a home warranty from Choice Home Warranty.
Our recent claim was denied because it was not a covered item. The Choice Home Warranty associate handled herself very well in explaining, not a covered service item, and we understood.
6 years ago
Doreen LeBlanc Mount Holly, NC
We were both very happy to hear from you so quickly. Your information was clear and most helpful. You provided us with a plumber, contact information, set up the appointment and took care of our need quickly. We couldn't have done this without your immediate help. Your expertise and cost is just as you promised when we took out our contract. You have always proven your professional service.
6 years ago
Doris Daniel Midland, TX
I changed to Choice Home Warranty this year at a significantly
reduced cost. Last week we had our first freezing weather and our heater was blowing cold air. I called Choice early the next day and spoke with a representative without waiting on hold for 45 minutes or more and received a call with a time and date
for a repairman to come. That same day a repairman called and was available to come. He found the problem and fixed it
that afternoon. I’m so happy to see that I made the right choice when I changed to Choice Home Warrenty.
6 years ago
Scott Gilley Maryville, TN
My Heatpump froze up on Saturday night. I called on Sunday morning, they took my report & within 15 mins I had an appointment ser for Tuesday evening.
I could not be happier with Choice Home Warranty. They were fast and the local repair company was fast and friendly and did a good job. Everything was up and running within an hour of arrival.
I am referring them to all my clients, friends & family. So happy I had this.
Scott Gilley
Maryville, Tn
6 years ago
Christine J Perry Frederica, DE
We have had the Choice Home Warranty for a few months and unfortunately for us we have had to make three service calls. The service so far has been very prompt with service offered the same day we put in a claim. We are very pleased with CHW response to our needs.
The technicians were thorough and knowledgeable and have repaired our items.. The insurance is well-worth it.
6 years ago
Ratish kumar Sacramento, CA
I have been with choice home
Warranty for over 5 years. Any time I need something to be done on my claims, I know
Choice home warranty is there for me. I do live in California and my rental property is in Colorado. Due to choice home warranty I have been able to manage my property very well on repairs. My recent claim was in
September 2019 , some leak under the
Kitchen sink and choice home
Warranty took care of it in a very professional Manner and I did not even had to sweat for it
Thank you
Ratish kumar
6 years ago
Yolanda Williams Fairfield, AL
Setting an appointment was fast and easy. The technician called within 24 hours and the appointment was scheduled in a day. It was simply astonishing and quick. I am satisfied with the service so far. We haven't had a 100 degree day since the service but I look forward to the air conditioning system working proficiently. The $45 service fee was worth the cost. I will be recommending Choice Home Warranty to my family and friends.
6 years ago
Rainbow Lin Norcross, GA
I have always been covered by home warranty. I used two different company before. Switched to choice two years ago, had few claims past two years. I have to say Choice is the best home warranty company I have ever had by far. They are quick response, they update claim status in time and also they send very good service providers. Thank you for good work!
6 years ago
Gerald Lomak Grant-Valkaria, FL
My issue (toilet tank seals) was serviced by C-Force LLC, repaired by Mr C. It was done quickly and very professionally by Mr C. He did a super job and cleaned up after his work was done. I feel he needs to be recognized for the great job he did.
Another issue (pool heater) has still gone unresolved. It took over a month for the techicians to diagnose the problem and submit for repair. Originally was told it was not covered but talked with someone at Choice and they seemed to agree it should be covered. Still being evaluated by the Case Manager. Very disappointed in how this has been handled so far. Would have a had time giving a 1 star rating. Still waiting for resolution. This issue makes it hard for me to recommend Choice to friends.
6 years ago
Judy2525 Dayton, OH
We have had Choice Home Warranty for a few years and have had to call three times for service. It is reassuring to us to know that we only have to pay $60 for a service call. Choice selects to repair company, If the item cannot be repaired, it will be replaced at no additional cost to us. We think the reasonable cost is well worth the peace of mind.
6 years ago
Mesme Salem, OR
I filed a claim on line and had a response within 4 hours and although I was unable to be home for the original appointment time, the company (JAS) was accommodating and changed it to the following work day. The men called 1/2 hr. prior to arrival and identified and fixed the problem with our clothes dryer. They were professional and friendly, showed me the damaged wheels driving the tub before they replaced them. I recommend Choice Home Warranty.
6 years ago
Elaine H. Canonsburg, PA
Our central air conditioner just quit on us during one of the hottest, most humid times of the year ! Choice Home Warranty was AWESOME by sending us a very respectable and knowledgeable repair service-5 Star Air Conditining repair on 17th Street in Pittsburgh, Pa. They responded ASAP and the air conditioner was repaired quickly! Choice Home Warranty paid for all costs of the repair except for, of course, our deductible as stated in our contract.
6 years ago
James Rice Glennville, GA
I am very happy with Choice Home Warranty. This was our first ever claim and they handled it quickly and professionally. We live in a rural area and our previous home warranty company would often take weeks to get us help. CHW had an appointment for us in just 3 days. That vendor did not show up, which was disappointing but not CHWs fault. I called CHW to report the technician never showed and they immediately found another vendor. Less than 24 hours later my A/C was repaired. I am very pleased with CHW.
6 years ago
Annette Bailey Leesburg, FL
This was our very first claim with CHOICE Home Warranty. Our dishwasher was leaking, when we operated it. Oscar, with PUJOLS Appliances Care LLC, was terrific! Not only was he fast in getting to us, to fix the problem, but explained what needed fixed and how it needed done. I’d highly recommend CHOICE Home Warranty and PUJOLS! We’re happy customers so far.
6 years ago
Jennie Wood Oklahoma City, OK
Today, I called Choice to report my air conditioner was not cooling properly. I was immediately given a claim number and told that they would assign a repairman who would call me as soon as possible. Within an hour, I was called and my air conditioner was fixed by late afternoon. I am so grateful for such good and quick service on a day when the temperature reached 105 degrees. Mark, the H&A technician did a great job. Thank you Choice Home Warranty!
Sincerely, Jennie Wood
6 years ago
Chris P Spring Hill, FL
I just took out Choice Home Warranty today because they are 24/7. The company I've been with does not take phone calls, does not work week ends and hire people from across the globe I cannot understand. Thus...I've been w/o AC, in Florida, for since Sunday. They said they can't come until Tues. I have 2 dogs and I've been just giving them a spray down every couple of hours. Next time~ CHOICE is my 1st choice!!
6 years ago
Marvin Cornelius Battle Tulsa, OK
When a technician that was sent out by CHW miss-diagnosed the problem that we were having with our dishwasher CHW reviewed out claim and totally reimbursed us for the money we spent getting our dishwasher repaired. Now you can't beat that! They stand by their word! The claim adjuster said that we were valuable customers and that they wanted us to be happy!
6 years ago
Dee B Southport, NC
This was my first experience using my Choice Home Warrranty account. I called on Monday and they were at my rental home by Wednesday, the same week.
My tenant relayed to me that the Contractor was prompt, finished the repait and did not leave behinf a mess. I am very happy with the results of my first experience with Choice Home Warranty. Thank you.
6 years ago
Col. Nataraj V Kote Indianapolis, IN
I give my five star rating for a friendly Sales & supports service. I was convinced to agree for five years contract and get one extra year as a bonus year at a discounted premium. A satisfying explanation of coverage Impressed me.
I hope and trust that the Company would satisfactorily get repairs and replacements done when circumstances demand.
I could supplement my comments at that time.
All the Best to the Company & it’s clients.
Col. Nataraj V Kote
President
Hospitality Group/s
Indianapolis, IN 46220
6 years ago
Carol M Kerner Las Vegas, NV
When our air conditioner went out in 100 plus weather we were concerned about how quickly our new home warranty company would respond. Well they were great! They set the appointment within within 24 hours. They kept in touch reminding us of the appointment and the company they sent were fast and efficient. What a relief! We totally recommend Choice for your home warranty company.
6 years ago
Joe Shahoud Lexington, SC
I’ve been a CHW customer for a couple years now. I have to admit, I was quite a skeptic in the beginning and have been cautiously optimistic ever since, but, I gotta tell ya, I have had nothing but positive experiences. Unfortunately, I have had to call them way more than I would have liked, but they have delivered every single time. No lie. So, if you ask me, I am a fan.
6 years ago
Bruce Tingey Brigham City, UT
So far so good - this is my second experience with this company. The customer service rep was very punctual and understanding of my needs. The claim went out to vendors within a few minutes after calling them. Now I just need a vendor to contact me to set a time for services. I contacted them at 7:30 pm and only had to wait about a few minutes for the rep to respond back to me.
6 years ago
Sam Dallas, GA
We just purchased our home & it didn’t have a home warranty. I was reviewing different companies on line. It seemed like I had just pressed the button when a very nice person named Jerry S called me. We discussed what we were looking for in a home warranty. Jerry was very knowledgeable & answered all our questions. We never felt pressured into buying anything. We did buy the 5 year policy. We felt very comfortable with this.
I cannot speak on the service since we just purchased the policy yesterday.
I can say that Mr. S was great.
6 years ago
Larry Hinkel Honolulu, HI
I am not particularly satisfied with the service provided by sales person who called me back for me to purchase the warranty. He didn't seem to pay attention to the information I provided. I tried a few times to make it clear that I am a realtor and was purchasing the warranty for a client. I had to correct him a few times and still the policy came to me with a combination of my information and client's information. He got the property address correct. He asked for my billing address when I gave my credit card for payment which he put a the policy holder's mailing address. He also set up my email address as the username. I noticed these errors when I reviewed the confirmation email I received. I immediately called back to have corrections made but gave up after waiting 30 mins for my call to be answered. I will try again tomorrow to have the policy information corrected. I was assured that the policy start date would be changed to 07/05/19 when my client closes escrow on the property but would appear as 08/04/19 until it was manually changed tomorrow.
6 years ago
Reply from Choice Home Warranty
We thank you for your feedback a represnative from our Consumer Advocate Departement will contact you shorrtly in efforts of a resoultion.
Jul. 5th, 2019
Cathi C Gilbert, AZ
The experience was seamless. I went to the website filed a claim less than 12 hrs later a technician was at my house and fixed the problem. I anticipated a long process with piles of documentation, delays and debates. It was the complete opposite. I can’t express enough how amazing and effortless this process was. I was referred by a friend who also had great experiences with them. If you do not have Choice Home Warranty you must get it!
6 years ago
Ramesh Sugar Land, TX
Great reliable home warranty company. I am with Choice Home Warranty since 2017 and have renewed again for 2020. Last three various claims (A/C, Water Heater & Garbage Disposal) have been repaired and resolved by this company promptly. Technicians, Choice sent to my single family home to repair, were very friendly-efficient- professional and knowledgeable. Every time I had a repair, I paid only for service call. I strongly recommend Choice Home Warranty for total coverage. One can save a good amount of dollars for parts & service. Thank you Choice and also repair men.
6 years ago
Ronelle hill Upper Marlboro, MD
UPDATE*********: They updated the settlement amount to 250 more for a total of 750. They made me update my review before they disbursed the additional money. Stay away from this company. I don’t recommend at all.
***************************************************
Worst home warranty company to invest your money . STAY FAR AWAY!
I had a refrigerator that went down. The repair guy came out to to repair but needed a part. Replaced the part after me being without a refrigerator for 2 weeks. Then one month later both the display and freezer side not working. I had to pay another deductible $75. The warranty deemed the part needed was no longer available so they offered $499.99 to replace my double door, stainless steel , with water & ice maker refrigerator. I stated that was not comparable for the my current refrigerator not to mention I sank $150 in deductibles for 2 home visits. Their response was the cost of repair was what I was getting to replace my refrigerator. Very disappointed in their level of service. American Home Shield has a better policy! When I signed up with them they stated a tech would be at home within 24 hours of my call. It took 2 weeks before an appointment was set up. The one tech scheduled an appointment but never showed up. Please don't waste your money. Check out American Home Shield
UPDATE: They updated the settlement amount. My issue is resolved
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Apr. 1st, 2019
Sabrina campbell Pearland, TX
I know for sure that I made the best choice in selecting Choice Warranty. I have had 5 occasions to call Choice and each time I received excellent customer service and equally as important great technicians. The most recent brought me to tears when my heater blower broke, causing a domino effect and causing my brand new AC to freeze up. All of this in extremely hot weather. Praise God Choice covered the necessary repairs. I’m forever grateful to Choice.
6 years ago
Susan Hyattsville, MD
I have used my Choice home warranty at least 3 times and have been very satisfied with the service each time. The technicians who came to do the repairs were well knowledgeable in their trade and very pleasant to work with. They diagnosed the problem and fixed it. I had heard some horror stories about some home warranty companies but so far I can say that Choice Warranty will not be one of them. Thank you Choice home warranty for being the company that you are.
6 years ago
Ed Simpsonville, SC
My A/C was not turning on and none of the basic things I checked seemed to help, so I called Choice. They arranged a great contractor in my area who showed up on time, was professional and diagnosed and repaired my unit in short order. He had cool air blowing in no time. I am very pleased with the results and the service. This was the 1st time I had used them since signing up.
6 years ago
John G Russell Longs, SC
Always prompt to answer my calls for service, Choice Home Warranty has been a real lifesaver for life's little (or Big) problems that occur with home ownership. This is my second home covered by Choice Home Warranty, and if there is another home in my future, Choice will cover that one too!
Thanks, Choice Home Warranty, for making my life a little easier!
6 years ago
Judy Griffiths Leesburg, VA
We have just signed up. So far I am impressed with their obvious concern for my satisfaction. As opposed to the policy I had with Sears Home Warranty which has been less than attentive or caring.
I like the fact that CHOICE had the policy and receipt in my inbox within 5 minutes. They had coverage for all that I needed, including my stand alone freezer, outdoor spa and septic system.
.
6 years ago
Moss Aiken, SC
I had a contract with another company and I was totally frustrated with there customer service. I had a bad experience and I cancelled my contact. I called Choice Home warranty and was very impressed with their willingness to help. They saved me money and I now have a better plan with better coverage. What I like best is they do their own c/s...they don't farm it out to people overseas . I am totally satisfied.
6 years ago
SParish Missouri City, TX
Although claims are filed online, CHW responds quickly. Most contractors are professional and complete service request timely. My first claim was to replace ceiling fans and the first contractor dropped the ball and never returned. I went back online and updated the claim. CHW sent someone else out to completed the job. I'm not crazy about the replacement fans, but they get the job done. I recently called about my washer. I am happy with the service thus far.
6 years ago
Calvin D Mitchell Palm Bay, FL
This latest experience, as was my first experience, was what I envisioned the responsible, valuable and dependable Choice Home Warranty Company experience to be. They are obviously respected by the servicing partners providing repair service in the community as is obvious by speedy and dependable repairs requested and provided. I am glad to be a member of Choice Home Warranty Company. I feel certain that when I submit a work order request it is going to be professionally, courteously and genuinely taken care of and quickly adhered to. Thank You Choice Home Warranty.
6 years ago
Alfonso Saldana, Jr. San Antonio, TX
We recently experienced a problem with our Frigidaire refrigerator that led us to believe we had a serious issue.
CHW dispatched APPLIANCE 911 to service our claim and we were elated to discover that the technician was able to resolve the problem in a matter of minutes.
The technician was absolutely professional and courteous... and we would not hesitate to recommend his services to anyone.
6 years ago
John Zimmerman Deltona, FL
I called on Tuesday 6/16/2019 about a malfunctioning air conditioning. A repair man came out the same day and fixed it. However on Sunday 6/22 the air conditioning started to malfunction again. They send the repair man out again on Monday. He determined what parts were needed. He returned on Tuesday 6/23 And install them at no extra charge to me. My only charge was for the first $45 service call for three repair man visits.
6 years ago
Hilary R Herbert Bullhead City, AZ
Offers come in bits and pieces. I ended up with two policies, one for $46.67 per month and a service fee of $75.00 with the other at $49.17 per month and a $60.00 service fee that was suppose to be an immediate offer for a lower service fee, but included a higher monthly cost.This was not explained from the start of application and a offer for a free month and an offer for $50.00 deduction in cost of policy was never accomplished due to the complexity of the application. All offers should have been on the table from the beginning!!! I have no desire to get into another policy and cancellation of other policies to try to gain these misplaced offerings>
6 years ago
Thomas New Braunfels, TX
You cannot believe the hoops that I had Jesse Lipton jump through just to be a member of the Choice Home Warranty Famiily. I am not going to tell the entire story, Jesse knows it. Jesse was very responsive, patient, reassuring. I told Jesse that his Boss should give him a day off with pay. Jesse was definitely a positive asset to the Choice Home Warranty Team. NJ's finest. Thank you Jesse. (Next we'll see if they live up to their marketing claims if time ever arises.)
6 years ago
Diana Ratcliff Accokeek, MD
I was referred to Choice Home Warranty by a friend. When I called in to inquire about services provided and price i was very please. My account executive, Maurice R, was very helpful in explaining the services and prices available. Once I purchased the products i received a Welcome email along with an email from Maurice R thanking me for becoming a customer and his contact information if I had any other questions. I am a happy customer as for now.
6 years ago
Faith Alfreda Tyler Bowie, MD
I have been with Choice Home Warranty for 3 years.
The coverage has been a successful experience.
When the contracted service provider presents an issue with
the actual service, it's resolved quickly by the team.
It's been a relief to find a business that is professional and really cares for their customer base.
I will continue to renew my policy.
Thanks so much! :)
6 years ago
Mac Nielsen Payson, UT
I tried to sign up on-line, but the site got confused after I misentered a digit and wouldn't go forward after fixing it. So I called the phone # and talked to (Trevor??). That conversation had to be the most profession and courtious I can remember. Having been a Customer Service Manager, I go out of my way to let people know when they have done a good job. I hope you will pass this message on to him. Not many CS people meet my expectations. He completely exceeded them and I want to recognize him.
Mac
6 years ago
Judy Blecha Gainesville, GA
I've just purchased a policy for Choice Home Warranty. If their service is anything like the process to sign up and join, I'm sure it will be excellent. It was very easy to sign up, Aiden was very helpful, prompt, answered all my question in a timely manner and I feel certain it will be all I'm hoping for. Reasonably priced, it covers so much on each appliance plus air, heat, and so much more. I would recommend it to everyone who desires such a policy.
6 years ago
John V Allen, TX
Only used you twice on 3 different homes and both times were fairly recent and good experiences. One improvement you should make is allowing people to schedule with the repair company they are familiar with--ie-- if someone has multiple properties with you and has a good experience with a certain plumber or electrician then let us request that company with your customer service/initial claim representative that is spoken to.
6 years ago
Ed Lawrence, KS
All online. Tough to contact by phone. Slow to pay when they owe you money. Read the coverages before you buy. Not all subcontractors reliable. Usually 3 days before sub contractor shows up. If ordering parts involved, slow to authorize subcontractor purchase. Subcontractors may not have best relationship with factory parts suppliers.
With that said, do the math. If you need $500 a year in repairs plus $65 per service call worthy investment. Or buying a house and not sure how well maintained the systems were, a worthy investment.
It’s insurance, their business model is they collect more than they payout to make money. Your decision.
6 years ago
Debra Mosier Lakeland, GA
After a recommendation by a friend, I checked into CHW through the web site and asked for a quote. Tony called quickly and answered every question and concern that I had. He's surely an asset to the company! I signed up for the plan best suited for my needs and feel secure in knowing that after 30 days, I'm covered! Thanks Tony, and thanks Choice Home Warranty!
6 years ago
Alex Norwalk, CT
I was comparing quotes and terms and conditions between three companies. Matt called me and was going over and pointed out that one of the companies had a very particular clause about needing maintenance records. I called said company back and called them out on it and they said they would remove that line- I told them to remove whole paragraph and they said no. Interesting. so I went with choice home warranty as it was a good rate compared to others and no crazy exclusions
6 years ago
jean nord Miami, FL
Hi, I have been with CHW for two years sincerly I can not complaint about the service that the company provided to me .I have experienced several problems and I have saved a lot of money Thanks to choice Home Warranty and the repretatives are corteous and the local companies that came and served at my house.Thanks to a phone call that I answered in the past from CHW agent which explained the services that they provided for home owners.I plan to stay and continue with CHW.
6 years ago
