Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Jimmy R. Nunn Lufkin, TX

1. Claim process was efficient 2. Response from repair contractor was timely 3. Claim offer on dryer (1st time $349.99, 2nd time $500.00) was sub-retail and not supporting the replacement of appliance as thought of prior on contract. 4. Claim experience with Case Manager (Ms. Yvette O) was not as efficient as it should have been; however, she said there were millions of claims to process. 5. The washing machine was fixed timely once the parts came in today. 6. I will continue to use Choice Home Warranty, but I hope their replacement process will be reevaluated to give the customer a more fair replacement item/appliance, etc. 7. My contract service is $60.00, but I had to pay $75.00 per claim. I sent a print screen confirmation of this fact to the Case Manager Ms. O.

5 years ago

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Mendy Blakeman Saint George, UT

Have been looking for a home warranty company for several months. Did a lot of review reading and comparisons. Had it down to two choices and talked to both. They were both very Professional and Courteous. When it was down to making the final decision Choice Home Warranty worked out the best on coverage plan and price. I hope to never need them but if I do I feel confident that they will be there.

5 years ago

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Mindy Sheldon Austin, TX

My rating is for the shopping for and purchasing part of dealing with Choice Home Warranty only. I just signed up today so I cannot comment about the technicians or the product itself or customer services. I reached a very helpful sales agent who carefully explained everything and answered all my questions including several follow up calls and e-mails. He also gave me several pricing options and I got what I feel is a much better price compared to their competitors.

5 years ago

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Gregory Bottoms

Choice Home Warranty provided satisfactory claims resolution. Interpretation of excluded items resulted in disapproval of three claims. 1. Refrigerator ice maker is an excluded item. 2. Refrigerator diagnostic failure/wiring harness not repairable- excluded items resulted in. 3. HVAC compressor failure (burnt/contamination- excluded. Four of seven claims were approved and ultimately closed. These repeatedly required recurring interaction with the claim manager, adding to the resolution timeline. Though the resolution process is not straightforward, continuous interaction eventually leads to a resolution. Choice Home Warranty provided satisfactory value for customers.

5 years ago Edited December 12, 2024

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T San Antonio, TX

I had the pleasure of meeting Tony C. today on the telephone. He provided one of the BEST customer service experiences I have had in a very long time. Especially, as we all deal with a Global Pandemic and find ourselves stressed in various ways. He was knowledgeable, pleasant and patient, while assisting me with determining the best policies for my homes. It was an enjoyable experience. Thank you, Tony!!!

5 years ago

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William Aiken, SC

I'm in the process now of having my stove replaced. I didn't realize that you guys have changed from a replacement to just a partial replacement company, so I was surprised by that. I kind of wish you would have made that clear when the change was made. My stove must be replaced, you guys did not want to replace it so you offered me a partial payment. It's enough for me to pay down on a replacement, but I still have to come out of pocket and that's NOT what I signed up for. It also causes a great inconvenience when you have to wait almost 30 days to receive the replacement funds. This is why rating on trustworthiness is low. I think the customers should have been notified when you ended/changed the replacement policy, then we would have had a "CHOICE" on continuing our relationship with you. The dryer repair went exceptionally well, however er are still awaiting our reimbursement check!

5 years ago

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Ann Wright Willis, TX

I would highly recommend Choice Home. I've had 2 occasions to use the warranty. Response was almost instant and technician was scheduled to resolve my issue in a timely manner. The plumber dispatched was competent and swift in repairing my leak on the most recent claim. From my personal experience, I would not hesitate to tell anyone that Choice Home is a company you can trust and well worth the price!

5 years ago

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Jewel Dallas, TX

Although I had to dump all the foods in my spare refrigerator, CHW and the partnered repair company was a life saver for me this weekend. Excellent response time as the repair technician was able to work on my broken refrigerator before the scheduled appointment. He was able to get my spare freezer and the fridge coldness working normal again in a couple of hours. He was able to temporary repair my ice maker on the main fridge so we can have ice again until I contact the manufacturer to address defect the unit with moisture trapped issue. Thank you for the quick repair!

5 years ago

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gunars mansons Delray Beach, FL

I had a situation w/ a dishwasher that was handled exceptionally well. Six months ago I called in a repair to my air conditioner. The repair man collected his $60 deductible and said we would get a call from the company. It turns out that he reported a Freon leak in my system but yet did not bring a sniffer to check where or what was going on. I was told that it would cost extra to have somebody come back with a sniffer. I called my air conditioning company and they did not find a leak. Due to EPA regulations they were required to vacuum out my system and replace it with the new more ecological gases. The system has been working perfectly for the last six months. I would expect someone from your company to call me to discuss a remedy to this failure

5 years ago

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David Fort Walton Beach, FL

They've been responsive every time I've had to have a call. I had a clogged sink. They hired a plumber. He tried to overcharge me but I paid the sixty-five dollars which is what I'm supposed to pay. Then he wanted me to pay him directly an additional 300. I got Choice on the phone and they were very good and held firm to the contract. So he fixed my sink for sixty-five dollars and they paid him the rest. I'm pleased.

5 years ago

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Muhammad Shaikh Cypress, TX

I made a claim three days ago and the contractor assigned to troubleshoot the dryer visited and fixed the dryer within 10 minutes and it is working fine. I am admired on the quality services of Choice Home as it was my first service from them which was dealt in a highly responsive way and performed by highly professional licensed Technician. Good job Choice Home Warranty.

5 years ago

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Robert Worthington Brandon, FL

As the first time using CHW to repair an appliance, we were very satisfied with the CHW process. One phone call to CHW was all it took to get linked up with a local repair company. The company (Ashley Appliance Service) was quick to respond and provided excellent service. While we don't look forward to another claim, we feel most comfortable that CHW has our backs. Thank you CHW.

6 years ago

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New Orleans Metairie, LA

I have been a customer for over 5 years. This service has improved each year and as a landlord, I could not have survived without the assistance of Choice. Highly recommended for persons who own/rent property. Specifically, CHW has added an internet site where it it very easy to log claims, review status or ask questions. Of course this can be done via phone, but the Internet is much faster. Additionally, when there is a claim of an appliance that must be replaced, CHW is great to work with you to best arrive at a closeout of the replacement claim.

6 years ago

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Bill Fritz Queen Creek, AZ

Just before my warranty expired, the microwave oven died. I used the internet to set up a service call. The repairmen came as promised, diagnosed the problem, and were back the next day with the needed parts to fix the problem. Very Quick in this case. The emails from CHW were helpful, and kept me informed. Things went better than expected. Thank You CHW!

6 years ago

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James Helgeson Mesa, AZ

We contacted Choice for a problem with our refrigerator. It quit working. Bad timing but when is a good time. We were promptly given a claim number and subsequently informed when we can expect a technician to repair. The tech arrived as planned and serviced the frig. Simple fix but well worth fee! Without Choice who do you call and who would come during the COVID-19 problem.

6 years ago

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Steve Yearick Wilmington, DE

Always quick reply and follow-up whenever I file a claim. The coverage is great and, in 3 years of being with CHW, I have not had a negative experience with their coverage or service, and they have not tried to deny claims or "take" us for more. The service providers have been fair, honest, hardworking, and will generally do whatever it takes to get the job done right the first time.

6 years ago

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Chris James Daufuskie Landing, SC

I live on an island with no bridge. Consequently, Choice Home Warranty is most often unable to provide service. They do, however, allow me to use my own licensed, insured repair person who does not contract with them. The difficulty is that I hate to tie up the repair person who has already been paid his fee while he calls the the authorizations department. Today, his time would have resulted in a savings to me of only $20. Consequently, I sent him on his way and called Choice myself. Apparently, I cannot be trusted to tell the truth that a breaker was replaced because the old one had failed. So, I do not receive the $20 from Choice. This is not logical and shows a distinct lack of trust in the customer.

6 years ago

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Linda Homeowner Forest Hills, NY

When I first signed on for my CHW contract, I thought "this might work but how good could they really be?" They were here for me for all my calls - sending wonderful qualified people to do my repair work. What is amazing (and I really did not expect it would be this good) I receive a call back or email communication immediately. They have showed me that their contract means as much to them as it does to me - good move to have started this contract. The only thing which would make it better - if they offer coverage for my t.v. sets - which they do not.

6 years ago

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deadair Scottsdale, AZ

Great experience. Choice reacted quickly when my air conditioner failed. They arranged a technicians to troubleshoot the system within 48 hours. He found that the blower motor was not working, ordered the part and made the repairs the next day. This is why you buy a home warranty and Choice is the best. I have one for my house and one for my rental.

6 years ago

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Juan Santiago Woodbridge, VA

Our dryer was not heating. I entered a claim on-line and got an automated call back indicating a service provider, Appliance Fix Service, had been assigned and would e coming the same day between 3:00 and 8:00 PM. Shortly after that I got a call from Shan, the AFS technician, asking if it was convenient for us if he could come sooner. He did and fixed our dyer in a very short time. He was extremely polite and professional. Completely satisfied with the service provided! Would definitely recommend him. Very satisfied with the quick and competent response on this service call.

6 years ago

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Evelina Ramos Pahrump, NV

CHW continue to offer a commendable service to our family . When a discrepancy is reported the immediate reply from the headquarters is input into their system and within 24 to 48 hours the skilled technician comes to the house for the needed service. We are pleased and thankful for being your regular client on our two homes . Thank you so much to all of you at CHW. Continue to keep your company employees to work in synchrony to gather more customers . Mrs ,Cavett Las Vegas NV

6 years ago Edited January 10, 2024

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Joe a bluto St Louis, MO

Spoke with a gentleman from choice home warranty yesterday I have had a home warranty with American home shield for a long time and was very impressed by the coverage that Joyce offers covers a lot more than American home shield add a much of more affordable price for me I'm looking forward to the establishment of this new relationship will keep you informed as to how it goes Thanks Joe bluto

6 years ago

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Jewel McKinney, TX

I’ve only had to deal with small appliance and plumbing claims, and so far I’m happy with that. Their subcontractors were fast and responsive. The technicians were okay. CHW allowed me to cancel the claim and created a new claim if I needed to add more of similar issues to the same claim. Although, I’ve had a claim on my pool leakage probably about 2 yrs ago, I couldn’t remember the details but I remember that they didn’t approve the claim, and I still have leaks until now. In addition, from reading google reviews, it seems that more reviews stated that CHW is a scammer who tries to avoid repairing big appliances like HVAC or refrigerator, etc. So, I’m a bit skeptical about them and I’ll just have to wait and see when I have to repair big items.

6 years ago Edited January 10, 2024

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Senior Citizen Clarksville, TN

After our garbage disposal stopped, we called Choice Home Warranty for which we are a member with a contract. The company they dispatched was amicable, courteous, helpful, and polite. After the replacement was installed, the technician gave us advice on how to take care of our new disposal and what not to place in there. We found this most helpful considering we are Senior Citizens and are always eager to learn.

6 years ago

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Pamela Fayetteville, NC

CHW came through on my home repair of the garage opener, however, the service provider's technician of RJ Garage Door Service was very unprofessional. He attempted to get me to pay for the repair in addition to the service fee even before sending the diagnostics to CHW. Offered no assistance in trying to reprogram the garage opener in my vehicle, even though I realize he was not obligated to.

6 years ago

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Vamsee Lewis Center, OH

I am glad that I signed up for choice home warranty. I had a natural gas leak and It saved a lot of money for this incident. I was able to resolve a toilet issue too with the same call fees of $45. I had a bad experience in the past about a.c. problem where it was not fully covered for some reason but this time was a very good experience. Thank goodness I did not cancel it.

6 years ago

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Stuart Sherman New Braunfels, TX

I had a 15 year old washing machine go out about 6 months after I purchased a Choice Home Warranty plan. They offered me $300 cash, but I thought that was a little low to replace my machine. I talked to the lady that was out in charge of my claim and we agreed to a $400 settlement. We were both ok with that amount. She said it would take about 4 to 4 weeks to get the check, and I was able to replace my washer. Check will be in the mail.

6 years ago

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Kevin Booker Louisville, KY

I had a issue with the ice maker on my Samsung refrigerator. I called Choice to file a claim, they send a repairman to check it out the next day. The technician stated it was normal wear and tear on the part and that it should be cover under my policy. The warranty company stated it was a factory defect with my particular model, and refused To pay for the repairs which extremely displeased with. I had even paid extra for ICE maker coverage, But after speaking with someone in the resolution department we were able to come up with a compromise, an the warranty company Did finally agree to pay $275 toward the repair of my unit, leaving me a balance of only $42 which I think was fair, This whole process took a couple of months to complete which I feel like that’s too long but I am happy with the resolution of my problem.

6 years ago

Reply from Choice Home Warranty

Although we regret to hear that you are not satisfied with the outcome of your claim, we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Jan. 3rd, 2020

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Bonnie Carter Louisville, KY

Sales dept offered competitive prices on multi-year policy on two houses. Mgt good at resolving issues. Repair companies, for the most part, have done a good job. I really appreciate the support that R&S Repair in Corbin KY has given us in taking care of our Kentucky home. They are excellent & are great to work with. Choice is very fortunate to have R&S supporting their customers.

6 years ago

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Joseph Tolino Hoffman, NJ

Roy the representative explained all of the benefits and coverage associated with the total option he also explained the opportunity to get a discount because I’m a senior citizen and also I took advantage of the offer for the five year plan which gave me an extra year free. Roy was very professional and patient answering all the questions that I might have posed Ray is a true asset to your company and I’m very happy that I did join

6 years ago

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Martha J O'Hanlon Mobile, AL

My experience was the best it could possibly be. The representative was very informative, answering all my questions and her attitude was awesome. She was truly the best I've talked to in a long time. I had heard about company from a friend and the company prompted got back in touch with me. The price was perfect for my life right now and its good to know my home and its contents will be covered. Thanks to all involved.

6 years ago

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Dennis Chavez Aurora, CO

Within 10 minutes of filing a claim, I was contacted by the repair company to schedule their visit the next day. The repair person was exactly on time, as promised. He came in, diagnosed the problem and fixed it within 30 minutes of his arrival. I was stunned at the promptness and efficiency of the who process. Glad I signed on with Choice, they lived up to all their promises.

6 years ago

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renate williams Colorado Springs, CO

I had just purchased the Warranty back at the beginning of December. It so happened that the Garage door opener seized in January. Home Choice Warranty covered the parts and sent a very knowledgeable technician who had it installed and repaired within less than 2 hours. This speaks volumes of the company, and I will be referring Home Choice Warranty to everyone I know. Thank you!

6 years ago

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Darcel D. Davenger Philadelphia, PA

Eddie's Repair called. He arrived ahead of time diagnosed, made a quick call to claims and explained the problem. Left my home to retrieve the part needed. Moved the item of my concern quietly, repaired it, and placed it back to its original position. Once he was finished, I wrote him a check and he was off to his next assignment. I was impressed with his professionalism, efficiency and the excellent job he performed. Choice Home Warranty is the "BEST." I am well pleased with the price and the associate's work performance.

6 years ago

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Larry Machen Fort Worth, TX

I would say for a certainty that the young man that I spoke with was spot -on with knowledge. I was recruited by another home warranty company. Their deal was $49.99 per month and a $100.00 deductible, and they would not cover my 2nd water heater, nor my stand-alone freezer. I got all of the coverage from Choice Home Warranty, including my 2nd water heater and stand-alone freezer for less per month, and $65.00 deductible. I was treated very well by your sales associate, and now I am comfortable.

6 years ago

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Ben Colorado Springs, CO

While I can't yet give you a total experience with Choice Home Warranty because I just started. But I can say that working with Amy T was a delight. I spoke to her several times and each time she patiently answered my questions. She at any time did not pressure to make a decision. If she is the example of what Choice Home Warranty is all about, I look forward to being your customer.

6 years ago

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dahl dobson Fort Myers, FL

I called choice after a maintenance company tried to sell me new electric motors for compressor. saw on my warranty book that it was also with my plan. called choice and you set up a service call for me I needed a 2nd opinion before a spent over 600 dollars. Boch brothers came out with in 24hrs and inspected motor and said no did not need to be replaced and if, it did was still under factory warranty. service call cost was well worth the money.

6 years ago

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Mick Powell Concordia, KS

Have hade to have a hot water tank replaced, great responce to the problem. Just a couple of weeks ago had the cloths dryer start making lout noise. Had a service tech out within a few days, he figured out the problem in short order & had the part on order while still in the house. He rescheduled to come back & install the part. The part arrived in just a couple of days. Outstanding service.

6 years ago

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JLC Las Vegas Las Vegas, NV

Rachel A was extremely helpful and answered all my questions. She is patient, kind, and understanding. I had to call her back to confirm with my husband and she did not mind and was no pressure sales. This is the second time I have bought a warranty with Rachel and I highly recommend her. As a rental owner, it is essential. Outstanding customer service!

6 years ago

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Lori

They were very efficient on calling back right away, and not leaving me distressed with broken appliances in a new home for too long. They were all very professional and polite. Including the companies they have contracts with. Especially the appliance man. The same man has been here twice and he has been efficient and he is very helpful, as he is quite knowledgeable. His name is Brian.

6 years ago

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Buddy Williams Fulshear, TX

Washer malfunction. Called in, quickly notified that claim was in process and who the service company would be. Came at appointed time, diagnosed issue. Would order parts and be back next day or the following day. Got a call the first day from the service tech. Parts in truck and on the way. Showed up in 30 minutes, made repair quickly, all good. Very good experience. Will keep this warranty in place, in fact, I have a 5 year term on the warranty.

6 years ago

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rita samuelsen Mays Landing, NJ

after my first call to your company I was a little disappointed in the wait time... then after a second call I found out that the first person that I talked to misunderstood me... and my problem was not reported. then got it straitened out and had a service call from a very nice gentleman that fixed my heater... he was very polite and did not take long to fix my heater. thank you for send him to me I am much warmer now.

6 years ago

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Ms. Booker Garland, TX

I just made my purchase of the warranty so I have not called for service. I can only review my experience with the representative. WOW he was fabulous. Went over information more than once to make sure I was well informed about the plan. His name was Seth H and he gave me his direct number, confirming it with me three times to make sure if I needed anything I could contact him. my first impression gives a 100 % rating.

6 years ago

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Susan Bunzey Coeur d'Alene, ID

Called in morning. Got a call stating contractor would be to our home between 11-3 the same day. Contractor called a while later and came early. They did the job, communicated about a part needed, came back with part later on and finished the two claims. Couldn’t be happier with the service as it was timely and much needed. Thank you Choice Home Warranty.

6 years ago

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Godfred Quartey Dumfries, VA

CHW is the best home warranty I've ever signed up. I like how they're always available to help resolve your issues. They always find the solution for you when it's covered. Even when it's not covered they find alternative solutions. The Reps are very professional except once a while getting to talk to the wrong person who makes it hard. Sometimes the technicians who pick up the job mess up but if you call back CHW, they'd surely find you reassignment. But in general, if you're looking for the company that has you covered, I'd recommend CHW

6 years ago

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Jerry Joyce Chandler, AZ

Fabulous! A special Thanks to Judy G (customer service) who took our order and answered EVERY question promptly, efficiently, and with superior knowledge. She deserves a BIG pat on the back. I was in sales my entire career, and she is really GOOD! It is fair to say " I may have not been a customer of Choice had it not been for her"! Jerry Joyce.

6 years ago

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Thomas Martin Madson Rural Hall, NC

I have never used Choice Home Warranty before. But I have to say when I was reading the program, I got a call from Leo one of your sales personal. He introduced him self and asked if he could walk me through the Contract's and I said it would be alright. Leo was very professional and never once tried to sell me anything. As he went though all the details on what was covered, he gave me a few options on yearly contract, I decided to go with the 39 month plan. 36 months paid, plus three months free. Leo gave 3 different plans to choose from and never once tried to push me in any way, as what plan I should get. Very well Done Leo! Thanks Tom Madson

6 years ago

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Charles E Koster Henderson, TN

I don't remember the exact date in November 2019, I called Choice Warranty for an electric dryer not working exactly as it should. This call was made sometime after 6:00 p.m. The next morning I had an e-mail informing me that the repair facility had been contacted. Before 10:00 am, I received another e-mail telling me that the service provider would be here by 8:00 p.m. I was called later to inform me that he may be a little late. He arrived shortly and the dryer was fixed. THANKS!!!

6 years ago

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Michael Nelson Killeen, TX

I am a customer of Choice Home Warranty 2016 and the service they provide is one of exceptionally top tier. Never have me and my family had to suffer waiting on a service call. Better tet the service payment doesn't break the bank, If the repairmen can't fix it, Choice Home Warranty will replace the item for sure. Thanks you for your support and I will not hesitate in the future when I must renew my contract. I urge all friends about Choice Home Warranty.

6 years ago

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Michelle Charlotte, NC

I appreciate how effortless the whole process was. No surprises! Which I love. Customer Service over the phone did a good job. Someone was in my house the next morning fixing our heater and we are not freezing anymore. The money I paid was what I was told which I was worried about because of the horrid stories I heard about other warranty companies. You followed through and I'm a satisfied customer. I was referred and I'm glad that I trusted my friend and I'm definitely paying it forward.

6 years ago

Choice Home Warranty Reviews