Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Anthony New Braunfels, TX

Choice limited my pool pump option to a low priced pump which evidently was not available for purchase. As a result of the $1,005 maximum I had to pay an additional &$1,266 for an adequate pump replacement that meets regulatory requirements. VERY UNHAPPY CUSTOMER

2 years ago

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Keyunta Howard Antioch, TN

CHW has been wonderful from scheduling to working with the contractors. I have not been disappointed with the services completed by the company.

2 years ago

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Charles Olive Branch, MS

what i like it shows my appreciation and satisfaction with the existing claims i filed the approved choice home i will be renew my contract.

2 years ago

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Charlie Hildebrand

No concern at all for how long a repair takes. Last appointment was cancelled by them after we were at home all day (our window was 7am-4pm) because their technician was running behind. We received notice at 7:30 that night that he was not coming and were rescheduled for 2 weeks later! I sent customer service a message about that seaming unfair and was told there was nothing that could be done.

2 years ago

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Nilo

Service was on time and looked professional.. im having a dishwasher repaired but it seems that access is not in the policy… do not know why but…,

2 years ago

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Gwen Courtney Las Vegas, NV

Overall, this company provided me great service. Only had to wait one day after requesting service. Called in request one day and tech was here next day.

2 years ago

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Kimberly Bethesda, MD

I have waited for almost 2 months to have a competent technician come to repair my washing machine. I receive NO updates from Choice as to the status of my request, NOTHING on the website to let me know what the progress is. The only way I find out anything is if I call and ask. I will probably cancel this policy and find another company to purchase my warranty from.

2 years ago

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Marina Tunit

Speed of service request is horrible, customer service is non existent ! The case managers have no manners and often say because i said so and there is noone above me , im in charge !!! Ridiculous !!! Will not be renewing !!!

2 years ago Edited June 7, 2024

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Carol almeranti Farmington, MI

My dryer broke down I called emailed Choice Warranty opened a claim and 3 days later my dryer was repaired within an hour

2 years ago

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Wilbert Upper Marlboro, MD

THE TRUE ITEM THAT ARE FIX, FOR PLUMBIND THEY DO DON'T FIX WHAT THEY CALL SECONDARY DAMAGE, (iF YOU HAVE A LEAK IN PLUMBING AND IT DAMAGE THE WALLS, THEY WILL FIX THE PLUMBING BUT NOT THE HOLE IN THE WALL. IN PLUMBING ALSO UNDER MY KITCHEN THEY ONLY FIX WHAT THEY CALL THE U JOINT AND WILL NT REPLACE THE OTHERE PARTS. THEY SADY THIS IS HIDDEN IN THE CONTRACT. THEY DO NOT MAKE YOU AWARE OF THIS BEFOR YOU SIGN A CONTRACT WITH THEM. iT ONE OF THE WORST COMPANY EVER. i HOPE TO FIND SO COMPANY BETTER TO DEAL WITH. vERY UNHAPPY CUSTOMER.

2 years ago

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Verified Customer

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Marsha Kunz

Very satisfies with the quick response in getting a repair man to our house. Our problem was solved and our fridge is now working properly.

2 years ago

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Cathy Butler, NJ

It takes way too long to get the service done Annoyed I signed up 3 people and my service call was 65$. Now it went up 85$ which I didn’t agree to when I signed up I will be looking for another warranty service

2 years ago

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Cathy Smith Semmes, AL

Not impressed with this companies operational procedures. To difficult to go online to schedule, to difficult to contact customer service and finally, was ill informed upon coverage upon signing up.

2 years ago Edited October 16, 2023

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Jean Bidstrup

I’ll see when I get my refund Ridiculous that you hold off repairs for 24-48 hours when it’s obvious you aren’t looking for repair agents. You’re just irritating your clients. Fix this now m I also didn’t say amazing. That’s your input

2 years ago

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Steven

The tech came out in a relatively short time.2 days..He was great! Heating unit not properly operation. They resolved the issue.

2 years ago Edited January 11, 2024

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Rosendo Rockford, IL

I'm very happy to have home choice warranty Recently i requested a garage repair And they came very quickly and fixed my garage in minutes

2 years ago

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Ronnie Fairley Marrero, LA

I like I still have a small deductible based on years of being with this company. The price of my warranty pays for itself and I would recommend this company.

2 years ago

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John Columbus, OH

Very disappointed to learn that my second refrigerator and freezer were not covered under the warranty because I was told all appliances would be covered when I purchased the warranty. This is not my first disappointment in that response was slow to get service for my air conditioning unit which failed on the Labor Day weekend. In fact, the first repairman who arrived was totally incompetent and sold us, probably unnecessarily, freon for the system and was trying to sell us another control unit. The second repairman realized it was a burned wire and had it fixed in 15 minuutes.

2 years ago

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Justin Jelinski Aurora, IL

CHW gave me a time of 11-3 for my contractor and after waiting called the contractor and said he will be at the property at 5. Needed to change the appointment day. They need to correlate better with who they use. Still waiting for my microwave to work.

2 years ago Edited October 18, 2023

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Josephine Delapaz Los Angeles, CA

Quick response. Efficient and reliable service from the technician who came to fix the problem/issue. It was a job well done 👍👍

2 years ago

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NORA G Canyon Country, CA

Choice home warranty has been terrific at responding when we needed help with our garbage disposal and ice maker. I would highly recommend them.

2 years ago

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Theresa Smith

Choice do whatever the can not to cover an issue. The have sent out companies that was not knowledgeable of the issue at hand and they have deny to fix stuff that my policy clearly states that it’s covers. I have even been advised by choice customer service to put in a claim for something being told that it was covered and then after paying my $75 to the company I was told it wasn’t covered.

2 years ago

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vilma vinas LA

I am happy with choice Home warranty they make sure my claims are taken care of on a timely basis. I would recommend them to family and friends.

2 years ago

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Andrew Sanchez Killeen, TX

Customer service was helpful but i say the location of the technician can be helpful instead of saying they have certain amount of customers before coming to us.

2 years ago

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Sandra Israel

Wonderful. Quick, attentive knowledgeable, and very polite tech. Gave good advice and arranged to return with a later check up.

2 years ago Edited October 9, 2023

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Mary Venice, FL

You were not able to provide a plumber, so you authorize me to find one and you would reimburse me. Claim number 212829487 and I have not received my check yet and this was done on September 20, 2023.

2 years ago

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Jane

When I called, they responded quickly and and even when the technician came over to the house, there was good communication.

2 years ago

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Kay

I'm just excited to have them covering my appliances and everything else that my policy covers, they're amazing. I would refer them to anyone.

2 years ago

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Dennis

For the price and the helpfulness and the quick response time, you can't beat it. Their reaction time is very quick and they're very responsive.

2 years ago

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Russell

The last time I used it was to replace my air conditioner in its entirety and the contractors that they chose to do it did an expert job.

2 years ago

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Kristin

It was easy to transition from the previous company I was using to them. We haven't used them all that long, but so far they've been great.

2 years ago

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Anonymous

Everything's been working out okay so far. I've only had to file one claim. My dryer needed repair and I filed a claim and Choice sent somebody to fix it.

2 years ago

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Ruby

They suck. I haven't gotten no money back. I've been calling them for a whole week now and I cannot get in touch with no one. They don't come out when they say they're going to come and when your stuff were down, they're not there for you, but they won't pay money on time. Every month they want their money on time. If you're not on time, they will call you. But when it's time for them to fix my stuff, they're not there for me.

2 years ago

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C

The first time they ordered the wrong water heater although they were sent the measurements and then when they were told it was the wrong water heater they ordered another water heater and the plumber mentioned that they ordered it. However, it was out of stock where they ordered it, and I have not been able to get in contact with anybody. Nobody's called me back to find out what's going on. I hope this is resolved soon. And then I may just cancel. I don't know what I'm going to do.

2 years ago

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Linda

I have a claim that's been out there for two weeks and nobody's contacted me. I'd like my claim that I've got out there, that's been out there for a couple weeks, taken care of. I'd like to be contacted about it.

2 years ago

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Joan

I had a problem with the air conditioner - it wasn't cool and they came out and they fixed it. It was easy to make the appointment.

2 years ago

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John

I've used my warranty three times and they have very good technicians that they use, but two out of the three times they either disallowed the repair or they charged me for something that was part of the repair. So it seemed like a bit of a scam. When my old company charged 65, it was 65 to fix it. But with Choice Home Warranty they seem to always find some reason not to allow the whole thing or all of it, so they each time I had to pay 100 or 150 - more than the 65.

2 years ago

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Ben

Slow response. Once they get there, they're very good. I tried to use it on my ice machine, which I was told when I bought it that it would be covered. It was installed. It's not an ice machine in a refrigerator, it's an ice machine in a separate appliance. And when I called about a repair they said it wasn't covered.

2 years ago

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Anonymous

Most every time I use it, it's done quickly and efficiently, but then there've been a few times, like the time before last, that I didn't get help until like four days later. They didn't get anybody assigned to me.

2 years ago

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Jessica

Much cheaper than the other warranty I have. I've only had one experience and it was positive. The first time I used them it was very quick and responsive.

2 years ago

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Brent St. George, UT

I had 3 claims and all 3 were handled promptly and professionally and all seems to be in the works for solutions. I am impressed!

2 years ago Edited January 15, 2024

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jcdlawnandlandscape Charlotte, NC

I appreciate that covered items and systems are very expensive today, so having those items covered is very empowering to a good nights sleep!!

2 years ago

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David Anderson TN

It takes FOREVER to get a technician out. I'm now going on 4 weeks without a dishwasher because the tech that they send won't give us an ETA on when a simple latch will arrive which I could have ordered in 48 hours on Amazon. As a broker, I have always pushed to have a CHW policy provided for my client but this is the first time I've lived in a home covered by CHW. Needless to say, I will no longer be negotiating to add CHW policies for my clients.

2 years ago

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Deborah Glenn Knoxville, TN

This is my 4th try to send this review. At first I was pleased with the company that answered my call. So Choice seemed to be good. Now I have to say that I still have issues with my drains, but the leaky faucet is fixed.

2 years ago

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Bernadette Bechtel El Paso, TX

Although the speed of service and the contractors used were great, we were led to believe that the replacement would be completely covered. In truth, only about a third of the cost was covered.

2 years ago

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Cruz Hayward, CA

2 years ago

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David Burleson, TX

I have wasted 3 days of my time trying to communicate with a Bot or through text what is wrong with my dryer. Sears has been out twice and Garcia Brothers once. My vent is not blowing out correctly, therefore overheating in the house. I WANT TO TALK TO A HUMAN SUPERVISOR TO GET THIS FINALIZED.

2 years ago

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Brian Trenton, FL

Wait way to long for service. They don’t replace you appliances they give you values half if lucky of what they are worth. Had problems with Air Conditioning in the summer Florida heat. Didn’t get a service tech for several weeks. That’s a good service I think not. Very unhappy. Got it fixed and replaced on my own. Problems with other appliances same garbage show. I will never purchase one again

2 years ago

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Marybeth Born Springfield, OH

You never want to use a warranty, but it's fabulous when you do need it. They were fast, friendly, and fair when I needed it! EXCELLENT service!

2 years ago

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sol brinsfield Elgin, TX

Would not replace grinding motor on first tech visit .Said " not failed yet so will not repair.Motor seized up that PM(holiday week-end )and 107+ degrees!!Called back and tech returned the next week said motor seized up and would replace.Choice declined saying lack of maintenance was the cause.....THIS MOTOR WAS 44 YEARS OLD!!!A month later still no a/c.Decided to replace unit and will cancel Choice and find another provider.I understand that this is typical of Choice.

2 years ago

Choice Home Warranty Reviews