Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Gina Springdale, AR

Very efficient and the price is right. I am very pleased with the people that they have. The repair person was out here the next day to assist.

4 years ago

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Kathy

I had a bad experience with them. It took them over six months to send out someone to fix my washer.There people replaced my stove with an old one that they have had to come and fix two or three times and it still needs work.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jan. 17th, 2020

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Verified Customer

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Sharyl Diamond

I've never had any issuse, they've always Caine when the said they would and did everything they could to fix the problem

4 years ago

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Irene Heunean

Sometimes the contractor takes one week to get back to fixing the broken appliance.They told me the delay was because Choice warranty took long to approve the problem.

4 years ago

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Verified Customer

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Michelle Lu

So far, Choice home warranty has best service and price, and easy to communicate, arrival timely, professional contractor,

4 years ago

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Verified Customer

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Phillip Guerrero

Responsive and polite service. Call taker took my information and responded promptly with both service companies information.

4 years ago

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Verified Customer

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James

My air conditioning wasn't working and they were out the next day to fix it. I was happy and everything was resolved in a quick fashion.

4 years ago

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Verified Customer

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anonymous

Overall it's great. I've used it twice since I've been with them. If I have a problem I call them and they fix it. No hassle.

4 years ago

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Verified Customer

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Melvyn

Most of the time they call me back shortly. They get they guy here to take care of it and everything's been satisfactory.

4 years ago

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Verified Customer

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anonymous

My heater went out in the middle of summer and they showed up within 2 days. It could have been a little bit faster but they did get it fixed.

4 years ago

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Richard

I've used my warranty several times I would say seven out of ten times there were no problems three out of ten times I probably had to fight a little bit.

4 years ago

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Frank

They are prompt. I used it for my refrigerator and they were able to send someone out within a week. They chose good people to come fix my appliance.

4 years ago

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Gerald Woodstown, NJ

They took too long to send someone out when a person comes out. They messed up my heating system and it's been a real problem. They were coming and I couldn't get them up to seven days for the plumbing. They sent a company out and they cut all the wires inside the heating system and it couldn't be repaired and I wound up having to buy a new system. They are very poor, they don't return calls. They are just bad.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Jan. 14th, 2020

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Verified Customer

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Graham

When I need to use the, I call them and they send someone out a few days later and the problem gets fixed. They are very responsive.

4 years ago

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Wanda

I have a pending work thing and I have not heard back from anyone even the people supposed to be working on the heat pump. They say they are still working on it and waiting for a part but that has been since December, it should not take this long. I paid eighty five dollars for someone to come out and fix the problem.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Jan. 14th, 2020

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Verified Customer

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Shreekant

Previous experiences have been horrible but my recent experience was good. There are many fine print items which are essential that are left out and they are costly. The people who came in were very good.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jan. 14th, 2020

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Verified Customer

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Edward

They were quick and right to the point and did the job the first time. I only had to make one phone call and it was taken care of.

4 years ago

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Verified Customer

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Carlo And Trimaud Blytheville, AR

It is a pretty good deal and their customer service is professional and courteous when I make a claim and I like the service they offer.

4 years ago

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Verified Customer

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Greg Casa Grande, AZ

They are really good at taking care of our service. We had a washer need and a guy was here within a day. It's just really good protection.

4 years ago

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Verified Customer

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Jenny Willow Springs, NC

They need to work with more people so that we get quicker service. I just used my warranty last week and it took 3 days because of the holiday to fix our hot water tank.

4 years ago

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Verified Customer

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Francine

It's fine. I've used it twice. My garbage disposal was broken. It took a while for somebody to come and then they were late. But it got fixed.

4 years ago

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Patty Mt Pleasant, NC

They are very informative and efficient. I used it for my furnace but unfortunately the warranty doesn't cover maintenance and cleaning.

4 years ago

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Patrick Georgetown, TX

Our garbage disposal quit working. Within a couple of days a service tech came out and replaced it. The response and service was quick.

4 years ago

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Verified Customer

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Andrea

Prompt service, I just bought my home and within a month I needed a plumber and called Choice Warranty and the plumber came right out.

4 years ago

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Verified Customer

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Janie ramos

They have always helped with any repair request that I have requested. They send out great companies to help with customers request

4 years ago

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Maria Amaro

They fixed my air conditioner. And the person who fixed was very helpful and explain in details what happened to the air conditioner.

4 years ago

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Verified Customer

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sue

so far, claims get done quicker, and when they send out a service tech and they don't know what they're doing, you give me my service fee back

4 years ago

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Verified Customer

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Shaune

Usually they send a pretty good technician. The claim was created in fifteen minutes and he was knowledgeable. It was a good experience.

4 years ago

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Verified Customer

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Joe Reno, NV

Our refrigerator stopped working and they said they would get back to me and after twenty four hours they sent me an email saying they couldn't find anyone and that I could get my own person and they would reimburse me. I found a person to come out the very next day. When I paid the bill, I called them in the morning and they said that my bill was $767 and that they would reimburse me $435 and when it didn't work, they came back and sent the replacement for a $10,000 built in refrigerator to be $499. I'm very upset. I've only had them for a month.

4 years ago

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Verified Customer

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Anonymous Boynton Beach, FL

I guess I was mistaken about what it means when they say repair or replace. They're not coming in right now. My washing machine is dead and it took two weeks for them decide to stop trying to fix it and said that I can get a new one. I thought they were going to bring me a new one, but they told me I can have $299 and I can buy one myself.

4 years ago

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Verified Customer

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Deborah Spring Hill, FL

Everything worked out just fine. My dryer stopped working all of the sudden and I had to get him out here to see if they could get the dryer working.

4 years ago

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Steve Panama City, FL

I had asked them to come out and then they had to come out again to replace the same thing because it wasn't hooked up correctly. The second time they fixed the job.

4 years ago

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Verified Customer

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Michael Little Rock, AR

I needed it for my heating system and they responded and took care of it. They were prompt in responding and addressing the issue.

4 years ago

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Orlando Atlanta, GA

It has not delivered what it said it would. I called it in and they assigned a provider to come out and fix the problem. The last technician they sent out was not knowledgeable and was not trying to replace the part with a similar part. He tried to use an alternative part and I had to explain to him I wanted the same part.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 23rd, 2019

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Verified Customer

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Amany

Because they set vendor times that always have to be changed. If they provided the name & phone # of the vendor, the client would take care of the rest.

4 years ago

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Verified Customer

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Francis

Very professional and explained why we had our repeat problem and how he repaired it and test it numerous times to make sure that it was fixed.

4 years ago

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Verified Customer

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Chris

Pricing very competitive, especially if you purchase the 3-year pre-paid option; service excellent-quick reply; repair done by end of next day;

4 years ago

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Verified Customer

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Leroy Turrentine, Sr.

I,ve onlyhad two claims in the past two years but the were handled with the utmost expediance and that makes me a very satisfied client.

4 years ago

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Verified Customer

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Larae Fulton, MO

My furnace went out so I called choice and it was 4 or 5 days to finish work on it including a weekend. I was very pleased.

4 years ago

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Verified Customer

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Linda Whiting, IN

I used my warranty last week for my refrigerator. They sent a man out from sears. He said the soonest day he can come out is the 19th of December. I can't go that long without a refrigerator. No way. That's ridiculous.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 16th, 2019

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Verified Customer

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Don

They always come when I need them. I had plumbing issues last month and they came through. I had some issues this month and they came through.

4 years ago

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Verified Customer

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Mirion

They are very courteous and efficient. I used the warranty for two repairs and it was repaired in a very reasonable time.

4 years ago

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Verified Customer

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Christopher

They can never find a person in my area. They take forever to repair anything. You have to call in for everything. I called them yesterday morning at 8am. My toilet was overflowing because every time I use my washing machine, my toilet overflowed in the next room. I called them at 8am and they just called me back an hour ago. They dispatched someone out here for Thursday, four days later. They couldn't find anybody to repair the product so I had the option of the phone service provider or they would reimburse me and they haven't given me the reimbursement.

4 years ago

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Verified Customer

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Keith Laughlin, NV

They got back to me and I had the home repair done in a very quick turnaround time. I was very happy with it. The service was so good.

4 years ago

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Anonymous Dublin, OH

It was just quick and easy and efficient. Recently I had my garbage disposal replaced because it was just quick and easy.

4 years ago

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Verified Customer

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Paula

I've had great responses from them when I need service. They've always been wonderful. I was able to get someone out the very next day for my dryer.

4 years ago

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Joe

Since using the service, I have been pleased with it. There is room for improvement but they sent someone out to replace what was broken. I am pretty satisfied with the work.

4 years ago

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Verified Customer

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Joy

I used my warranty on my washing machine and unfortunately it was unrepairable so they sent me a check for a hundred and twenty five dollars to help me buy a new one.

4 years ago

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Verified Customer

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La Tracy

I needed to use my warranty for the plumbing about two weeks ago and the claim was denied because of corrosion. When you sign up things, things read like certain plumbing things will be covered. The claim is misleading and fraudulent.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Dec. 11th, 2019

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Verified Customer

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Ron

I like the value of what I pay monthly and per service. I like the prompt service. The experience has been very positive.

4 years ago

Choice Home Warranty Reviews