Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Victoria Milford, CT

My experience with Choice is a horror movie. Waiting for months for Choice to find a company to serviced the claims. Hearing technician after technician expressed dissatisfaction about how they don’t get reimbursed properly or treated by the company and my own personal negative experience makes this company’s service completely unacceptable and irresponsible. I am considering terminating my contract with them asap.

2 years ago

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David Rubenstein

Normally contractors that work with Choice fix my problems very quickly. This winter however they could not find anybody to come to my home to fix my boiler.....for weeks!

2 years ago Edited March 26, 2024

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Susie

They got on the job and my problem was resolved. The guy that they sent out with the electricity company was very professional and got the job done.

2 years ago

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Deloris

They give you a call and let you know when they're going to come, and they come when they say they're coming to fix whatever you need.

2 years ago

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Joel

They were very timely, communicate well, and the contractor that I worked with was very professional and did a good job.

2 years ago

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Linda

I used it with my washer, garbage disposal, and dryer and they were pretty good coming out, seeing what was wrong with it, and fixing everything.

2 years ago

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Aregai

The kitchen faucet was leaking and the person came the day after and fixed it. They seem to come as soon as we have the problem.

2 years ago

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Justo

With this last claim that we tried to get through, they wouldn't refund us for some of the parts. They approved the job and we got the job done, but they never refunded us for any of it. I need a manager to call me so that we can get this refund.

2 years ago

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Dennis

The last time I needed to use it was for the washing machine, which was just recently. I called them and they called a mechanic. He came in, fixed it, and everything went great.

2 years ago

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Russ

My microwave didn't seem to be working properly, so I called them and they responded very well. Response time was very good.

2 years ago

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Ardis

Good customer service. My toilet wasn't running, so I called them. They set up an appointment very quickly and everything got fixed with no problem.

2 years ago

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Tricia Orlando, FL

Hapyy with choice great customer service. Just wish when put in an emergency claim like toilet back up was told it could take a couple of days.

2 years ago

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Eligio Marin Orland Park, IL

Great job fastand efficient something goes wrong with home devices I knoe I have the right company to take care of anything to be repaired

2 years ago

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Bob

Service technicians arrived when scheduled, were courteous and helpful in repairing the items and cleaned up the area they worked in,, when finished.

2 years ago

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Coach to Wisdom Dallas, TX

I have usedd the policy only once, but the technician that came to repair the HVAC gas fired heater was excellent. He knew exactly what to do.

2 years ago

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Margaret Milwaukee, WI

On Oct. 30, 2023 we sent a certified letter to Jim M, CEO of Choice Home Warranty detailing our difficulty in receiving service and reimbursement on our dishwasher. The letter was received Nov. 3, 2023. There has been no reply as of this date, Nov. 14, 2023. We purchased a contract for service on Jan. 4, 2023 and have filed no other claims other than this one. We would never recommend this company to anyone and will be canceling this contract.

2 years ago

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Brenda Dale Blackmon Jacksonville, FL

AC service man was very efficient. CHW had someone to my house within a couple days. Thankfully weather was cooperating.

2 years ago

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Iris

Choice Warranty has been a blessing pertaining to my home repairs. They are effective and efficient and responds expeditiously.

2 years ago Edited January 29, 2025

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Miguel Soto Riverside, CA

I like the fact that within an annual payment you are covered for all of your needs but sometimes the wait gor service can be a little long

2 years ago

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Lynne Wicker

Just had warranty work done, water heater replaced, paid over $600 and they did not put in a drip pan. Called ya’ll back and the gentleman that answer the phone could not care less. I even sent pictures of the damage done to my wall. What good is having the warranty program if we can’t trust the workers y’all send over. Still waiting on a response from Choice Home Warranty.

2 years ago

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Brenda Gordon North Las Vegas, NV

2 years ago

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dghartig Fayetteville, NC

On Nov 8 the plumbing in both our bathrooms backed up and our toilets became unusable, our bathtub failed to drain, and fecal matter surged up in the shower in my bathroom. I put in a claim #220211678 and you informed me a plumber would come on Nov 16!!! I called the plumber and they informed me that they could not come any sooner. I canceled immediately and contracted a local plumber that came the next day, Mike’s Plumbing Co. He snaked the lines and fixed our problem for $457.32. Please reimburse me. NOT AMAZING!!.

2 years ago

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Terry Madden Myers

I have been trying to get my washer fixed since April. They keep ordering the same parts. My basement has flooded twice. I have had to wet vac my basement twice. At what point do you just replace the washer. I have wasted 7-10 days waiting endlessly for the tech to come between 8-5 only to cancel after pushing appt to 6:14. Then 7:15 on last Friday night. Ned T thing I know they cancelled. Infuriating. I can’t take it when this is touted as the #1 home warranty company. Please redeem yourselves and solve the problem or replace asap. It’s been going on 7 months.

2 years ago

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sandra vasusarver

Part of our pool equipment started leaking and I submitted a claim. They were supposed to respond within 24 to 48 hours. And I did get a response which said they were working on it. And then I called and they still hadn't been able to identify anyone to come out and look at it. And then they did identify somebody about a week later, and Choice made an appointment, but the person didn't come. And then I had the number because Choice gave it to me and I tried to call the vendor that they identified and he didn't respond back. So I called Choice and they called him, and two days later he came out. And then he submitted their processes that he submits what he finds a problem, and then they authorize the repair. They did authorize the repair, but I still have not heard from the man to come back and do it. So this all happened between October 24th and today and he still hasn't been out to do the repair.

2 years ago Edited November 9, 2023

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Catherine Edgecomb Bakersfield, CA

Filing a claim was easy and service was fast. Completing repair took longer due to back-order of parts. Service technician was friendly and knowledgeable.

2 years ago

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Bassem

It was a little bit of a long time to wait for the material to come. It's more than one month to wait and this is the experience that we have. It was too long for someone without a fridge. After our our first bad experience, I didn't have any problem. They are all very professional and they handle it very well.

2 years ago

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Dennis

The technician was out here within a day. A guy came all the way from Dothan, Alabama to fix my garage and it took a couple of days for him to get the parts and stuff like that. But other than that, Jason did a great job.

2 years ago

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Joseph

Good value for the money. They sent somebody the very next day, and, as usual, the technician was knowledgeable and expedient.

2 years ago

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Edward

I just filed the claim, which was easy to do, and they emailed me a date and the company that was going to come showed up.

2 years ago

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Kim

I had an issue with my bathtub. They were quick to answer the phone and to get an appointment set up. I was very pleased.

2 years ago

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Laura

We haven't had any issues. Our circuit breaker went out and we had to have it replaced so we had someone come over and do that for us.

2 years ago

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R J Cumming, GA

I reported a leakage from my shower down to my basement ceiling. The contractor who came and looked at it said its not plumbing issue but grouting issue so he cannot fix. He said he will notify home choice warranty to send a tile person to take a look. However I saw the update on CHW claim that this problem has been fixed. The leakage is still there and I am planning to fix it myself. So not satisfied with this particular claim

2 years ago

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Paula Leonard Charlotte, NC

I did my reservations and Choice Home Warranty had the best rating and this far that has proven to be true. Excellent customer services.

2 years ago

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kimberly fuller Memphis, TN

A learning experience and being a first time homeowner this company has been trying to help me resolve some issue I am faced with.

2 years ago Edited November 15, 2023

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Carol Bridges Markham, IL

Every time I have submitted a claim, I have been extremely pleased with the Company's response and the service I haven received. Always prompt.

2 years ago Edited January 24, 2024

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F POWELL

Sent a repair company that forgot to order the part, still waiting. I can buy it on Amazon for $7 with delivery tomorrow. Now part won't be in until next Tuesday with repair Wednesday

2 years ago Edited May 14, 2024

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Sat Sanford, FL

Service is very good and quick. Only concern is if incase if any item need to replace then Chice Warranty is deciding how much they will pay, not the actual value of replacement item, this should change.

2 years ago

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Anita Grijalva Tulare, CA

Speedy service, good customer service. But, I still waiting to hear about my water heater. Either I need new heater or repair existing heater.

2 years ago Edited November 14, 2023

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Krista Pfeffer Nashville, TN

Sales oversold something he clearly could not provide - claims are rude and not helpful when you need them the most; If you appeal, you are promised a personal 1:1 point of contact, you will never talk to anyone else. BIG LIE. Eric P called me when Taurean R should have and he was so rude, he would not listen to anything I had to say, he finally just said I can cancel your contract and email you confirmation right now, he did that and hung up on me! Go elsewhere if you need a warranty company! These people will take your money and never help you! Buyer BEWARE!

2 years ago

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Tim Root Saint Augustine, FL

The tech Was prompt and efficient and explained everything he was doing. He also taught me how to maintain the AC unit on a monthly basis.

2 years ago

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Darrell Texarkana, AR

Have not had reliable service technicians fix issues from 3/23. Oh they take that $85 deductible money quick then never fix problem. Hopefully the current technician working on refrigerator will get it fixed after ordering another part yesterday.

2 years ago

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Mary Kay Lozano

Not all promises have been done. I needed to use it last spring and you all never got me a technician. And then when I went ahead and went and found my own technician, I received an e-mail from your company after the fact saying that if I found my own technician that I could get reimbursed. Well, that didn't happen. Y'all would not reimburse me because y'all said that I did not contact you all first to see if you could approve the technician that I had. And the person that I spoke to, she told me she was part of management and she wouldn't let me speak to anybody else and she would not reimburse me. And that really upset me because I have paid for this. I paid for it a whole year and I have never used it. Another time I had asked for a technician previous to that, and one never showed up.

2 years ago Edited November 6, 2023

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Ron

They are prompt with their response to a systems issue in our home. They don't cover all plumbing issues, such as outdoor spigots, which is the reason for the 4/5 rating.

2 years ago

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Rishard Las Vegas, NV

Choice rep was very good and relative fast. Technician was very knowledgeable and quickly evaluated the problem and fix it. Very satisfied.

2 years ago

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michael alexander Mesa, AZ

There’s a lawsuit against them by the Arizona, Attorney General. It outlines exactly the same problems that I have along with hundreds of other people maybe more. The contract says one thing but then when it comes to paying a claim, they find a way to deny it which is not in the contract that happened to me with some ceiling fans that they needed to repair and they authorized it but then they said it only covers two. And if I don’t use the vendor they sent them I don’t get any benefit at all.

2 years ago Edited November 15, 2023

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Ava

CHW schedules repair appointment with fictional company, that have 7777777777 as the phone number 2 days out from claim, the company never shows up and I can't reach them. Them CHW has me waiting for a new company to get the repair and I have already paid the $75 service charge, still waiting for repair. Not a reliable company and not customer friendly.

2 years ago

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John Broomfield, CO

The plumber did an excellent job of replacing my water heater and upgrading some of the the fittings that needed upgrading to bring it to code.

2 years ago Edited November 13, 2023

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Darius Banaji Reno, NV

It was difficult to work with CHW and to finally get my repairs completed. Each time I was able to finally get to a live agent they did not have a good of the issues and actions by CHW. We had to start over during every call. Very difficult to work with CHW.

2 years ago

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Stephen Saint Augustine, FL

Phoned in about problem with disposal and someone was out the next day to repair and fix the problem. Excellent service.

2 years ago

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ron74941 Jacksonville, FL

It took 10 days to have a technician check out my refrigerator. The first technician was canceled by Choice Home Warranty causing it to take another week for a different technician to show up. How is someone expected to go almost 2 weeks without a refrigerator. This is totally unacceptable. I am not pleased with Choice Home Warranty and this service for my refrigerator.

2 years ago

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