Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Józef

It takes them forever to find a solution to a problem, procrastinating, giving a run a run with issues and telling me afterwards that it is my responsibility to order parts needed and the manufacturing companies do not sell parts to homeowners just to vendors. Very disappointing, the resolution manager's have a worst attitude than customer service staff. I will not be renewing my policy.

1 year ago

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Camilo

Fasting service and great customer service. Techs from Luxor Heating and Air were very professional in replacing my furnace on time.

1 year ago

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Donna

I called about A/C problems 3/1/2024. Today is 4/10 and this issue has still not been resolved. I have not heard from Choice. Every bit of commutation has been initiated be myself. They tell it’s under review and I will be notified within. 4 or 24 or 48 hours . This has not happened. Today they say they are going to resubmit my claim which means restarting this entire claim. It’s has been 7 Weeks. I would never recommend this service to anyone!

1 year ago

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Brenda

I have very few problems with my home but yet when i have a simple problem that needs repaired like the end of my water hose or my landscaping lights Choice Home Warranty has failed me. CHOICE HOME WARRANY wont gi e me a hand where i really need it

1 year ago

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Vern

We love knowing we have peace of mind should anything occur to our appliances, toilets or other items that are covered under our warranty.

1 year ago

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Tarun Sundriyal

I had great experience with choice home warranty for my home at Westerville Ohio. They are helpful to chase down vendors and get needed task done.

1 year ago

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Michael

The company selected by choice home warranty was the best. The workers were very knowledgeable and professional and fixed the problem very quickly.

1 year ago

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Frank Lee

The repair persons that are sent have always been professional and courteous. They reply quickly to claims, and set appointments ASAP.

1 year ago Edited April 11, 2024

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Amanda Grihm

Easy access to website, easy to submit request, great service providers/vendors, fair price. Very courteous and professionals performing work.

1 year ago

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George Philipp III

It was very easy to set up the service for my pool's pressure pump. Service company arranged repair and completed the job in a timely manner.

1 year ago

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Sylvia Ardis

I disliked that Choice Warranty was unable to secure a contractor to handle my claim after 2 weeks. I was able to find a contractor on my own and pay them upfront. Although I will be reimbursed, I feel it is a shame to pay a monthly fee and not get the service you deserve.

1 year ago

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Ruben Valentin

Good communication, very professional installers, they replaced my water heater in less than a week after I open the claim

1 year ago

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Kerry

Very upset that you couldn’t fix my washer and only give me 1/2 what a new washer with same features has. Plus I have to pay for delivery and install and take away. So I am out over $400.00

1 year ago

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Eric

My last and first claim was denied an I was never notified from anyone at Choice and only found out from the repair tech. Choice know the claim was going to be denied before sending out a tech wasting both my time and his.

1 year ago

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Doug donley

choice does everything possible to get out of taking care of the actual problem. Instead of replacing something that clearly needs replaced, the just put a "band aid" on it. I have been a loyal customer for 10+ years (i don't know why) and they continue to do business the same way. The contractors they send out say the same thing. They look for every reason not to do the right thing.

1 year ago

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April

I needed them to repair our ice maker and the second call was for the air conditioner. They sent respectful helpful vendors on both occasions.

1 year ago

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Michael

I have had home warranty companies for 45 years and without question I would rate them at the bottom. Terrible service never able to find a technician, approve next to. Nothing without a fight.. and I could go on flame on. Only gave them one star because you didn’t offer no star alternative. I believe their advertising and sales pitches are clear unadulterated false advertising ..

1 year ago

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Cathy Smith

I liked the prompt service. It took a week for the part to come in. Thankfully the refrigerator was holding the temp, just icing up.

1 year ago

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Charlean

I didn't like nothing and they canceled my policy because I question them about a person that half did the job said it was one thing then it was still happening and I called them for over a week then they going tell me I have to do another claim that is crazy because if u did the job right I shouldn't have to do all that I found me another warranty company because choice home warranty is not where it at

1 year ago

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Verified Customer

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Robert

After filing claim it took 17 days to have technician come to home . He came on sat from 3 hours away . He fixed problem due to fact I had ordered and paid for the necessary part in advance or he would have to come back again after locating a part that is extremely hard to find . I made over 17 phones calls getting someone to come fix my problem . Totally unacceptable.

1 year ago

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May

I would like to address the discrepancy regarding the inclusion of pool equipment in my policy. Despite being promised that my pool and its equipment would be covered, I later discovered that they were not included. This confusion has been exacerbated by the fact that my policy explicitly states coverage for the pool and pool heater. This inconsistency in the process has led to frustration and could potentially drive customers to seek arbitration.

1 year ago

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Diane Anderson

The only time I was unhappy was with the company that would not complete the service until they received funds from Choice first.

1 year ago

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Felix Mintskovsky

I am completely satisfied with the service from Choice Home warranty. Always recommend you to all my friends and family.

1 year ago

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Paul Tatarski

Well, the claim I put in last week was handled great, put another one in for a water leak and an email confirmation was sent for today and no one has shown up.

1 year ago

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Toreka Lewis

I don’t like the fact that when they have to replace an appliance, it takes up to 30 days to receive the E-gift card. An e-gift card shouldn’t take that long to receive. It’s called an electronic gift for a reason. It puts people in a horrible position especially with a family.

1 year ago

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Dennis King

So far we have had a very positive experience with Choice, the communication with the repair vendors could be better, but overall, happy with the purchase.

1 year ago Edited July 10, 2024

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Jeanne

Last experience was a disaster. 2 weeks to find a plumber. Was given name of company and phone number. Number was for a private residence. Person at that number said he had not worked for the company for several years. We made appointment any way, he never shored. I had to hire my own plumber. Sent info about incident to CHOICE. They never responded. Would have had more success contacting ANGI.

1 year ago

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Rafael

I like that after the service man failed to fix the problem, they assigned the job to somebody else who was able to fix it.

1 year ago

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Philippe

Prompt, more competitive pricing than other companies and better customer service. Only wish I could file claims online.

1 year ago

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Verified Customer

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James schaefer

My washer has been down for a month now. Didn’t get the repair right the first time. Second time they failed to schedule the repair appointment. Hopefully third visit will go well tomorrow.

1 year ago

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John

The technician who came to the house diagnosed and resolved the issue in a very short amount of time. I was very pleased with the outcome.

1 year ago

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Pamela Myrick

I like the automated voice response claim system that takes your claim. The response from Choice Home Warranty is immediate.

1 year ago

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Angel Martinez San Luis, AZ

Dislike it takes to much to pay the company that comes and does the job . Got a call from the last one that they still have not gotten pay .

1 year ago

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Darrell Sutton Newport News, VA

Service of my washer was poor at best not the tech but all of the support for him and the lack of suport when I contacted Choice 5 times 3 of which I was promised call backs from managers who were BUSY at the moment(Sounded as if that was a script anser) No follow up once the call was completed. I was told if we CHOICe hace to send a second tech because sears has failed , the service fee would be WAIVED well really since I had already paid for a call why would I pay for a second call and nothing had been fixed.

1 year ago

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Verified Customer

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Steve Gold Palm Desert, CA

Easy to get appointment, crew was knowable and personable. Nest and explained what they were doing. Accompanied job to our satisfaction

1 year ago

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rkdj59@consolidated.net

I like that you warranty company responded so quickly and the company that came out was very quick to respond to the problem I was having

1 year ago

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ben lassiter Lugoff, SC

They take their time with getting someone to come and fix your problems. They always denied the problem and send a tech that don't want to do the work and I'm still without heat for two months.

1 year ago

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Verified Customer

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Steve Fort Worth, TX

I spent two months in the middle of Texas summer without air conditioning. Choice kept making excuses not to cover the unit for so long that I ended up replacing EVERYTHING on my own. Cost me a small fortune Very poor level of customer service. I was calling in almost every day to get the latest excuse. I will always believe that Choicc owes me a lot of money and an apology to me and my wife for living through 105 degrees every day without air conditioning. Impossible to reach supervisor also. I could go on and on about what Choice put me through, but I am trying to get over it

1 year ago

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Verified Customer

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Lori Garland WI

Every time I have a claim it takes about a month to get it fixed by the time you find a technician and they come to look at it and then have to come back because they don’t have the part needed with them. We are still waiting to get our dryer fixed because the technician hasn’t come back to fix it after they didn’t have the part. We had to pay to get our AC fixed last summer ourselves because we weren’t going without it for a month when it was 100 degrees outside.

1 year ago

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Verified Customer

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Richard

I had a great experience with the appliance repair service. They fixed my KitchenAid oven quickly since I provided the necessary part. The technician was efficient and resolved the issue without any hassle. Overall, I was pleased with the prompt service and the outcome.

1 year ago Edited March 6, 2024

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Jerry Fort Myers, FL

Not sure yet. I thought the electrician would do more to test why the circuit breaker keeps popping. He gave me his guess but not factual reason to absolutely correct the issue.

1 year ago

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Carole Chandler, AZ

We were able to get the technicians over in a promptly timeframe. Parts had to be ordered but they returned in 3 days and corrected the problem.

1 year ago

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Mike WILKINSON Beaver, PA

Have had refrigerator part on back order since January. Furnace problem, repairman came took my $85 and I have not heard or seen him for repair. My garage door broke and I submitted repair request. They were never able to get me a repairman. I paid out of pocket for fix. Poor service. All repair people complain about them. Renew my contract with them? YOU CAN BE ASSURED NOT!!!!

1 year ago

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Patricia Fabian Midlothian, VA

It was a 3 week process ! I supplied my own under sink plug in garbage disposal . Hope I get reimbursed for what ever their allowance for the device is . They thought it could be repaired . What a joke !!! There was a knife piercing through it .

1 year ago

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Elliot Garcia Naples, FL

They do a great job selling their warranty service and fail miserably at finding contractors and providing the necessary work approvals when the work is finally close to being completed. I have spent way too much time arguing with them about providing service. I would not recommend Choice and cannot wait until my contract expires so I can return to my previous warranty company.

1 year ago

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Shashank Kamarushi Cumming, GA

Got my electric outlets fixed and the process was easy and user friendly. Electrician was very knowledgeable and quick in responding to the issue.

1 year ago

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donald marshall Memphis, TN

The service provider (Sears) did an excellent job. If I have any other appliance problems I want this service company again.

1 year ago

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Richard

We had a toilet issue overflowing, and they came out and repaired the issue. They were helpful, so far we're very happy with them.

1 year ago

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Scott

We've had two claims in the last couple of years. The last one was great, but the one before that was, okay, but it wasn't what I expected. Our refrigerator went out and they came in and gave me a price for it. It was a $2,200 refrigerator. And they gave me a price of beginning like $900 to replace it. So I got them up to $1,100. And then I waited 30 days to get it because they don't just give you. They wait 30 days for some reason. I had another claim that was great. They came out here they fixed the problem. I paid my $65. Everything was great.

1 year ago

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Verified Customer

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Wesley

My thermostat furnace was not working. And some guy fixed it. Sometimes it's difficult for you to hold, but the last time I didn't have any problem.

1 year ago

Choice Home Warranty Reviews