Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Fazeed Portland, TX

They seem to do the research in terms of overall deductibles. My first experience with them was a bit tedious, it was difficult to speak to an agent at times.

4 years ago

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Verified Customer

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Cassandra Columbus, OH

They were the number one choice for realtors throughout Columbus Ohio but I have cancelled my warranty with them. I needed to use my warranty for an air conditioning issue. It took 10 days to get a repairman out to inspect my unit. When he inspected the unit, he only partially inspected it and reported back to Choice Home Warranty, and they ended up not covering my claim. The repairman so the issues were the fault of the home owner so I appealed. Their customer service is not very helpful.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our service. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. We regret losing you as a customer.

Jun. 26th, 2020

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Verified Customer

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Paul Charlotte, NC

I was having problems with my washer and dryer and they sent out one of their technicians quickly and he was able to fix it.

4 years ago

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Mary Laveen, AZ

The website is confusing but once we get past that it is fine. They are quick to give me a call and have a company with me quickly. The price is pretty reasonable too.

4 years ago

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Verified Customer

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Thomas Harman Saint Louis, MO

Initial contact and service was quick, however, the service company was to order a part and I have never heard back. When I followed up with Choice Home Warranty, they said they would follow up with the technician and never heard back. I followed up and this time never got a response to my e-mail.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jun. 9th, 2020

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Verified Customer

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greg Warren, MI

Went through hell trying to get someone out to fix issue, I finally found a company on my own I stuck with the expense to fix issue. Horrifying to know I could not us my paid for insurance as promised. This better not happen again. Send me my money

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 9th, 2020

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Verified Customer

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Amanda Toney Odessa, TX

Horrible company. Very rarely fix anything so I typically have to pay a $60 call fee for nothing and have to pay out of pocket to fix the issue myself. Not to mention the almost $50/month I pay CHW. They were supposed to send me $200 for part of my water heater replacement. That was in January, it is now June and I’m STILL waiting on that check to come in. I have called and left message with my case worker Glendalys Alvarez as well as emailed her multiple times. Still no check or call back. Hate this company and will discourage anyone from signing up with them.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 9th, 2020

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Verified Customer

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Maryi Flower Mound, TX

because they answer so quickly. I am usually contacted by a serviceman within a few hours andhe comes within a day or two.

4 years ago

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Robert Sullivent Oklahoma City, OK

Your TV add said that you would fix or replace items. My washer went out and needed to be replaced. you dropped that and gave me 350.00 and I had to pay another 111.00 dollars

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 3rd, 2020

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Verified Customer

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Beverly Riverdale, GA

The turnaround time for when I placed my request form. The service that I needed on my dryer didn't take long. The service was efficient.

4 years ago

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Verified Customer

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Dennis W Mount Olive, AL

I used my warranty for a dishwashe which tore up after twenty years. You didn't fix it. I did have a sink tear up at the same time and you did fix it. So I'm 50% happy with you.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with some of the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 3rd, 2020

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Verified Customer

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Karen Baltimore, MD

It's hard to get access to customer support but once you reach them it's good. It's the access that is a little delayed and a little complicated. The quality of some of the technicians are not good. They're not reliable.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technicians. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 3rd, 2020

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Verified Customer

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Michael Carol Stream, IL

We needed it for our furnace and we were told furnaces aren't covered. We needed it for our kitchen sink and faucets aren't covered. Lack of coverage. There was one time we had a plumbing situation and the person came and investigated and dug a hole in the wall and just left and none of it was covered.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Jun. 3rd, 2020

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Verified Customer

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Janet Clearwater, FL

They took care of me immediately. My refridgerator was making a loud noise when I used the water. They came out and fixed it right away.

4 years ago

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Verified Customer

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Brian Commerce City, CO

They told me I would have a copay but they quoted me at a lower price over the phone than what I actually got. I've used it twice and the repairs were made in a timely manner.

4 years ago

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Verified Customer

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Connie

Quick response, the service guy has contacted me in the same day that I filed the complaint. He is friendly and fixed the issue.

4 years ago

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Verified Customer

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P Coleman

On a couple of occasions, I didn’t use the right magic words and my client was initially denied. People should not be expected to diagnose problems with their appliances.

4 years ago

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Verified Customer

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Jim

I did not have a problem with Choice. The company they choose to fix my a/c came out quickly and fixed it but would not give me a receipt..

4 years ago

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Verified Customer

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Arlene Las Vegas, NV

I'm very happy with my choice home warranty co. They have sent out good companies to repair my problems. I will continue using choice as long as I'm in my home.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 26th, 2020

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Verified Customer

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Sheri Watson

I always have to fight for them to fix and pay for a repair. Last issue was leaky pipes serviceman came about 8 days after filing the claim when he showed up the bill was going to be $500 they agreed to pay $51.00 out of the $500 plus I had to pay the cop pay of $45.00 not happy

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 26th, 2020

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Verified Customer

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Miguel

They take action right away. The people you guys have been sending know what they're doing. They find the issue and fix the issue on the spot.

4 years ago

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Verified Customer

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Lydia

The last time when I called, they provided the needed work and were very respectful. He came on time. They are very professional.

4 years ago

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Verified Customer

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Ashraf

It's so quick and good service.They came the same day and I was so appreciative of that. Best service for the best price and the best deductible.

4 years ago

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Verified Customer

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Jonathan And Gina

They've been great. We ran into a situation with the first warranty call but they worked with me on that and that was very refreshing.

4 years ago

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Verified Customer

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Christie

The pricing is good and the couple of times I've used it they did outstanding work. As soon as you call they get somebody out, even weekends.

4 years ago

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Verified Customer

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Jack

They respond very quickly for a service call. They are always courteous, friendly, and send a technician out immediately.

4 years ago

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Verified Customer

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Larry

The last time I had to use it was for a problem with the hot water heater and they covered the expense and replaced the water heater. They did a very good job.

4 years ago

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Verified Customer

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Beverly

The washing machine was not functioning correctly so I called to have a serviceman come out. I really like the repairman they sent out. He was excellent.

4 years ago

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Verified Customer

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Ashwin

They answer right away. We had a plumbing problem and it was solved very quickly. It was very convenient and easy to follow the whole process.

4 years ago

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Verified Customer

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Patricia

They're real fast. They're good with follow-up and easy to use online. I used it to replace a water heater that had failed. Quick service.

4 years ago

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Verified Customer

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Cele And Marilyn

For my air conditioning, they came out and check it all out and got it going. They've laways come through every time I've called, and quickly.

4 years ago

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Verified Customer

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Patsy

I called them and told them the problem I was having and they sent someone out that next morning. It just looks like a good policy.

4 years ago

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Verified Customer

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Nancy

They answer promptly. I did have to wait a little bit on the air conditioner getting fixed but it was over the holidays.

4 years ago

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Verified Customer

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Karen

They are prompt, they return your request quickly and the vendors that they are using are awesome. Their service is acceptable.

4 years ago

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Verified Customer

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Robert

All I did was go online and they got back with me and made an appointment. Text me and made an appointment and they came out the next day.

4 years ago

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Verified Customer

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Dianna

I've used my warranty three times and they have been no help whatsoever each time I've used it. I have offered to cancel my service and get my money back for the remaining balance and I was disconnected. Not pleased with Choice Home Warranty at all.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 19th, 2020

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Verified Customer

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Richelle Tracy

It is the cheapest and they take good care of me. Great customer service. My washer broke and he was able come out within a day.

4 years ago Edited January 10, 2024

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Verified Customer

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Sherwen D Moore South Holland, IL

Just continued great service. When I called because I had a problem with the initial claim, they came right out and took care of it.

4 years ago

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Verified Customer

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Gigi Derolf Ocala, FL

I have used it Few times and they get the job done fast and it works out good and I moved and I was able to transfer it to my new reidents

4 years ago

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Verified Customer

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Ana fortune Islip, NY

The service was quick and efficient. Customer service was great and the company they sent to my house was professional.

4 years ago

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Verified Customer

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Rick Nunez Gresham, OR

Great no hassle fast service. I call in the morning and the tech was out in the afternoon. The problem was fixed the same day. Thank

4 years ago

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Verified Customer

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Deven shah Merritt Island, FL

Last month I call them to service my refrigerator. Technician came to repair & he said “ it is too old & can’t fix it “ so call my Handiman he fix it charge me $ 175.00. Choice charge me $ 65. .00 for no reason.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Kindly resubmit your review.

May. 5th, 2020

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Verified Customer

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Gayle Wilson Silverton, OR

I had a hard time getting a work order copy. They said the other guy would give it to me, the other guy said the would. It was a bit of a hassle. I eventually got it.

4 years ago

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Verified Customer

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Lisa

They listened to what my complaint was and then helped with the issue. We just had a technician come to our home and he was knowledgeable and timely

4 years ago

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Verified Customer

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Joanna

When my water heater broke, I was able to report my claim very easily. It needed to be replaced within a day and it was completely covered.

4 years ago

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Verified Customer

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Sean

I needed a home warranty. Recently, I called them about my tank and tey called the plumber. He was here the next day to fix it.

4 years ago

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Verified Customer

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Gerald

Choice Home Warranty is a good price and has a good selection of service. Our dryer needed to be repaired and the service performed was excellent.

4 years ago

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Debra Singletary Hill Fayetteville, NC

This is the second time I’ve been denied on a large claim and had to hire my own repairman. The company I hired diagnosed the problem much differently than the repairman Home Choice sent out. Home Choice repairman said the whole AC unit had to be replaced. My repairman said it was the motor and was able to replace it on the existing unit. The motor replacement should have been covered but I was denied repair by Home Choice.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 28th, 2020

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Verified Customer

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Joseph DelPonte Johnston, RI

Their provisions for emergency service calls are unrealistically stringent, like getting service for the heater on a winter night/weekend. Ok for non emergencies, like the washer or drier.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 28th, 2020

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Verified Customer

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Roxy Roberts Warrenville, IL

I have had to use my warranty twice in the same year. I love their quick response and polite contractors. No fuss or problems.

4 years ago

Choice Home Warranty Reviews