Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Linda Krug

This was a nightmare. My fridge quit so I called them and it was 3 days before a technician came and he couldn't fix it, had to order parts. From there it was 1 month until a technician came to my house. One very stressful month. How long is one expected to go without a fridge. Finally we had to go buy one. No one communicated with us and phone calls only made me angrier. And they won't refund me for the service call . Don't do business with this company, they're terrible

1 year ago

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Linda witkowski

I have excellent service, communication and results. I highly recommend Choice warranty service to keep a home updated and running smoothly.

1 year ago

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Harvey Fisher

I had a contractor contact me on a Sunday to set up my appointment. I am very pleased how smooth this went. He was able to fix my a/c unit.

1 year ago

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Lian Valdivieso

Excellent customer service, experienced workers, on time and fully equipped with expected and unexpected materials for servicing.

1 year ago

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Abdelrahim Ballal

They are very responsive and respect the time. Very professional in their communication. Will definitely recommend them.

1 year ago

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C De Los Santos

I was very pleased with the contractor chosen by Choice Home Warranty and service provided. They were able to resolve the issue.

1 year ago

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Stanley Shelver

- The claim from May 1, 2024 still has not been resolved for my overpayment of the service call for a Fischer Paykel dishwasher. - Each year, I start getting calls and texts from Choice asking for me to sign up early. The calls start about 3 to 4 months prior to the actual end of the warranty contract. This is annoying and has now become an irritation. - Calls to the Service Center are not answered but routed to another department and no action can be taken. - Calls to the Service Center are not followed up.

1 year ago Edited June 21, 2024

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Michelle

Excellent Customer Service. Each time I call or put in an online request, I get through right away. The folks they send do an excellent job.

1 year ago

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John

Terrible service. I was sent an email by Choice Home Warranty saying that I had appointment on June 6 between 11 and three. No one showed up when I called the repairman. He said the part didn’t come in yet and that he hast to put an appointment in there regardless if he has a part or doesn’t have a part, which to me, makes no sense at the very least. Choice Home Warranty should’ve called and told me that they would not be coming because they still did not have the part pretty sad and pathetic. I will not renew my subscription .

1 year ago

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Mitchel Laman

Kind of feel like it is a bait-and-switch. "Oh yes, we cover everything." But the fine details are (a) we only cover actual value not replacement value so...old dishwasher goes out and you get $246 to replace and the cheapest dishwasher is $600! Or "only covers materials not labor" so things like installation, delivery and sundry all fall on the owner. Sure, $246 is better than nothing but coverage is normally only a drop in the bucket for the full expense and you have to deal with their timelines and contractors. It's not all it's cracked up to be.

1 year ago

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Kenmar

Choice has been responsive to our needs and when our refrigerator could not be repaired, they sent us a gift card to purchase a new one.

1 year ago

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Laura Mather

They are a good company . Reliable and accommodating. The only time we were denied was when one of the items was not a covered item.

1 year ago

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Jack Raines

choice is quick to respond and they contact service companies who respond and who have always given me excellent service.

1 year ago Edited June 20, 2024

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Nancy

They have sent this company to my home a couple times. They show up on time, always resolve the issue and leave like you didn't know they were here.

1 year ago

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Linda

The companies that are assigned to repair my appliances only show up or call half of the time. They are not dependable or well trained. I had a problem with the door of my dishwasher and it took one month and three different repairmen to finally fix my problem.

1 year ago

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Pamela

Can't talk to a live person. Takes forever for a claim to be resolved. I have 5 people in my family and I was without a washer for a month. Without a shower for 2 weeks. I ended up replacing my own hot water heater. Horrible customer service. If anyone is looking for a home warranty company do not choose this one.

1 year ago

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Karen

Only 40 characters? Guess you really don’t want to know why I gave it 2*. Your sales people are the worst. I chose to not go with the amount of the plan he offered me 4 mos early. He said I won’t get that low offer again, but I told you so. Very rude and disrespectful. Hard to trust a company that promotes that behavior.

1 year ago

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Cynthia

I’ve had to wait sometimes a few weeks for someone around here to take the jobs! I also had 7 trips Inpaid for to get my garage door totally working again! That cost over $400.! People came Burberry not qualified . I had to buy a new opener, they didn’t code the request correctly and I didn’t have the receipt to turn in if I would be reimbursed! Just issues with each claim and wait time!

1 year ago

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Gary

I have had other home warranty companies and choice home warranty has been professional and quick to respond to my needs.

1 year ago

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Marlene

The gentleman you sent me was so knowledgeable. Explain the whole thing walked me through what to do. Thank you for hiring such great people.

1 year ago Edited June 6, 2025

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Mr. Greg

Hello I had a credit with Choice Home Warranty but no one that I have been making my calls with said they seen it or choice warranty didn't inform them about it. So I lost $85 with you all and never got it back

1 year ago

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Marilyn

Had a little trouble with appts fo finish putting in ice maker. It was done last week with full satisfaction. No problem.

1 year ago Edited May 30, 2024

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Qun Liu

I like the claim process which is simple and easy to use. I don’t like sometimes there’s lack of tech responses and I was told to find a contractor myself.

1 year ago

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Tayari Coatie-Flemming

Even though I was not the most pleasant customer, my direct connect rep remained professional through out our interaction.

1 year ago

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Gary Lightfoot

Service took a long time. We were without our microwave for a week and a half before the technician came. For our stove issue we had to wait another week for a part to come in.

1 year ago

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Tom

Both our claims were handled in good time. Our dishwasher was not repairable and we got an allowance for a new appliance.

1 year ago

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Angela Robinson

I’ve been a client for a while but their customer service lacks supporting wits customers. I often have to follow up and no one reads the notes or requests made by it’s customers

1 year ago

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Luther williams

I love choice Warranty I have used it a few times and was very satisfied with them I tell all my family and friends about them

1 year ago

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Janette

You guys are awesome. Quick and pleasant people. I have recommended this company to my sister in California. Thank you!

1 year ago

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Sherry H

Once they schedule a contractor Choice Warranty does nothing to help us out. Customer service becomes very sarcastic and just wants to get me off the phone. I needed a new hot water tank, which Choice warranty paid for, but I paid the labor charge for 2 people and only one came.

1 year ago Edited May 6, 2024

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Verified Customer

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Robert

1)Language problems. Very few agents are clearly understood without constant repetition. 2) Can't always find repair people in a reasonable time. 3) Specialist not parts of Sears,lacking . 4) I ignores and doesn't respond to Repairman request in a timely manner.

1 year ago

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James

You advertise replacement value and it is misleading. My washing machine new was $900+ and it was given $560 to replace it. Also you have spotty representation where I live to repair pool equipment and appliances. Past suppliers that you sent to me have complained you are a slow payer to them and will not work with you going forward.

1 year ago

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Michelle Jones

Our technician was very professional and friendly. Knowledgeable and resourceful. This was definitely a positive experience

1 year ago

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Gayle Alexander

WAS NOT HAPPY WITH THE WAY MY REPAIR WAS HANDLED. TECH ORDERED THE PART FROM AMAZON, RECEIVED AT MY HOME THURSDAY AND THEN TOOK 2 WEEKS FOR THE TECH TO COME OUT AND INSTALL PARTS ON MY WASHER.

1 year ago

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ThePixie1236

They representatives were very courteous and answered all my questions. I'm just not happy that if a technicsays that there is modifications I am responsible for that cost.

1 year ago

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CJ Jacobsen

Absolutely terrible company! If you like 10,000 emails a day about how they want you to renew your contract. Also, they can care less about your issues when they happen. I went over 30 days with an AC problem and over 1 week with no hot water because they couldn't find anyone to come out to fix the problem. Read the contract, because the "things they don't cover" will definitely surprise you. I would never recommend this company to anyone and I will turn and run as soon as my contract is done with them.

1 year ago

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Verified Customer

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Karole

CHW does not live up to promise that a repairman will be in the home within 48 hours, There is no customer advocacy for covered problems. I called when my refrigerator cooling was not working. CHW scheduled an appointment for 5 days later -- which meant all the food spoiled. WORSE the repairman did not show. CHW took no initiative to get another one out immediately -- instead -- scheduled the second appmt for another 5 days out. 10 days to service a refrigerator that is not cooling! Ridiculous!

1 year ago

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Verified Customer

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C H

It's Very Easy to File a Claim, and the Claim is handled Quickly, but occasionally the Contractor they send to fix the problem, is Not the Best and that is a Problem!!

1 year ago

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Gloria

DON’T GET THIS WARRANTY!! The ice maker on my 20+yr old refrigerator went out and no one had parts for it. They first denied my claim saying that it didn’t constitute wear and tear. IT’S 20 YEARS OLD!!!! I paid $518.92 to repair it. I appealed it and they finally gave me only $230!!! I had another claim on 23 yr old washer and they also denied it! I appealed again and they only gave me $218!!! I’m very disgusted with them!! 🤬🤬🤬

1 year ago Edited November 21, 2024

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Verified Customer

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Amanda Mesler

Choice home warranty has made household issues easy! I get an appt scheduled within a couple days and they come out and fix the issue!

1 year ago

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Terry

We filed a claim two months ago . Still crickets. I’ve called and they always want to return the call and they do but I’m always away from my phone. Returning calls is bad. The status says active but nothing is being done. Our HVAC cools/heats part of the house but not other rooms. I’ve sent documents over where it has been inspected and still no follow up. Hopefully when they follow up with my claim I can give a different rating.

1 year ago

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Joshua Lang

Choice Home Warranty has rarely held up to their end of the bargain. I've had 2 recent claims cost me over $5000 out of pocket for failures caused by normal wear and tear that Choice claims were not. Even the technicians they've sent out have said it was normal wear and tear and nothing I could have done to prevent it. When I've tried to fight the determination, Choice has lied even when the photos were right in front of their face and mine.

1 year ago

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Vicky Lopez

I’m am extremely happy with the service I got!!! The technician was very knowledgeable, & had excellent customer service.

1 year ago

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Danny Markovich

It's a pain in the ass to get a hold of a real person. They use a foreign company to come out and do cut rate work. They fix the problem but they don't fix what the problem created

1 year ago

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lynda angel

No one told me when I signed up at there are maintenance people in your organization that won’t go to Ajo Arizona. My refrigerator broke, I put in a claim, two weeks later I call about it and find out company couldn’t find anyone to go out there to fix it. I found someone and it couldn’t be fixed. I bought a new one, filled a claim 2 weeks ago to money back and nothing has happened. Not even a mention that my claim will be accepted.

1 year ago

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David Truly

This was my worst experience. I supplied them with estimates only to l after have their people come by who told me my repairs were authorized. Then ended up receiving payment for one faucet vs 2 and nothing fir my toilet. When I finally spoke to amanager they explained I had done it wrong and that's all I would get. Awful communications and I cannot warn people enough to avoid this company.

1 year ago

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Meg

They did not have a plumber in my area and I had to find one on my own. Then would not reimburse at complete costs since we were not using a CHW contracted plumber. It was difficult for my plumber to submit info.

1 year ago

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Teauna

Yes, I highly recommend. I am a single woman and without Choice Warranty I am not sure where I would have started. Thank you for your help

1 year ago

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Rose

Great response time whether you use their internet site or call them. Very informed service people were sent. Very satisfied with Vhoice

1 year ago

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Virginia

I was shocked when my claim was denied to repair the broken handle of my refrigerator. This was definitely not caused by misuse! I paid $85 and nothing was done to fix it! I informed the person of the problem when I put in the claim over the phone. I wish they had told me that this wouldn’t be covered before I wasted $85!

1 year ago

Choice Home Warranty Reviews