Choice Home Warranty: Read 49,359 User Reviews From Real Homeowners

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Marlene Matteoni Sparks, Nevada

Something’s are taken care of greatly. Other times, I question the value of the warranty.

2 weeks ago

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Jim Rohacek Dornsife, Pennsylvania

Wait time from claim until tech visit 5 days of collecting water in our basement! Claim denied very unhappy

2 weeks ago

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Fran Gliford Kings Mountain, North Carolina

they are always accessible and there when I need anything

2 weeks ago

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Minaz Panjwani Atlanta, Georgia

Worth to pay, have always received great service

2 weeks ago

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Patrick Boudreault Silver Spring, Maryland

Excellent and friendly! Highly recommended

3 weeks ago

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Allen Barnes Milwaukee, Wisconsin

Very professional staff & customer service.

3 weeks ago

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jul garcia Mesquite, Texas

I like the fact that I spoke with a real person

3 weeks ago

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Mike Covell McCormick, South Carolina

Service was quick. Very professional highly recommended.

3 weeks ago

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Lisa Kerns Wilmington, North Carolina

I had a hard time getting someone to answer the phone and it took a whole week for service.

3 weeks ago

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James Harmon Columbia, South Carolina

Same day service. Thanks claim was done online.

4 weeks ago

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robert lewis Killeen, Texas

Got my refrigerator done in a timely manner no issues

4 weeks ago

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Steven Vaughan Pulaski, Virginia

The initial appointment was 13 days after I filed the claim. I then had to call to get a sooner appointment which was 10 days after my initial claim.

4 weeks ago

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William Rom Clinton Township, Ohio

Raleigh was very helpful with the plan I wanted

4 weeks ago

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Barbara Warner Las Vegas, Nevada

Great customer service, and qualified repair service

4 weeks ago

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Verified Customer

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Ron Phoenix, Arizona

Recommended by previous owner. All is OK

2 months ago

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REBECCA Las Vegas, Nevada

Sam was great and patient with our busy schedule.

2 months ago

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Claude Dolton, Illinois

I heard it was a better warranty company

2 months ago

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Verified Customer

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Phyllis Nordaby Mt Laurel, New Jersey

I’ve been a client since 2002 and I’ve never had a problem until now.

2 months ago

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Louise Golicic Painesville Township, Ohio

Reliable, professional companies Ease if claims

2 months ago

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Belinda Beltsville, Maryland

The technician have done good work and very professional.

2 months ago

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Lidia Gimenez Las Vegas, Nevada

Liable and happy to have it thank you for your help

2 months ago

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Darla Farrel Fort Worth, Texas

Already paid for this warranty so needed to use it.

2 months ago

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Verified Customer

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Jeanette Huerta San Antonio, Texas

Paying for the labor is not ideal for this choice of home warranty

2 months ago

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Richard Harrison

I bought a policy because our 2010 house had original appliances when we bought it in 2020. This year, the refrigerator finally died and was so old parts are no longer available. CHW offered me a fair amount to enable me to replace the failed unit.

9 months ago

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Bina Patel

I chose the Choice Home Warranty because my son’s in laws had a policy and he said they are doing very good service . That’s why I chose. Any time I call them always answers and solve my problems and I have called them 3 times and fixed them all. Great service and friendly customer care.

9 months ago

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Larry C. Smith Sr

Needed a plumber to repair our toilet and he was pleasant, friendly and professional. Found an additional problem for the toilet and took care of it. Knowledgeable and helpful and got the job done efficiently. Thanks, William for your Good Job!

9 months ago

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libby armentrout

This claim was for my air conditioning system. It took the technician several days to get to me to set up an appointment, and he found that the unit itself is working, but the thermostat and wiring to the unit was faulty. I paid $100 for the service call. It took two more weeks for the technician to come back and replace the thermostat. When I ask him if it worked now, he said no because the wiring was not covered under the warranty. I’m still not certain how a “system “which can’t complete Sending information to its parts wouldn’t all be covered. My claims manager was very nice, but said that wiring doesn’t usually fail so that would be considered an abnormal failure and choice warranty does not cover abnormal failures. So I will have to pay someone to come and replace the wire. I have still not seen a settlement statement showing how much the thermostat cost. I am just assuming the original hundred dollars must’ve covered it. This is my second disappointing claim with this company when my gas range top went out and Ireceived $300 to replace a $1200 gas range top. After the service call charge was factored in, $200 certainly did not replace the range top. I gave three stars because of the quick response of choice #Warranty acknowledging my claim and for the ease of filing the information online. Those are the only reasons because financially and logically I don’t believe that I have received a fair value for my $93 a month which I have paid now for over two years

10 months ago

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Alyssa Herrera

I have filed 8 claims in the last 5 years, and they have covered every single one of them. The time it takes for them to set an appointment has been no more than two days. I am very grateful for their service and will be a long time customer!

10 months ago

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Renee B.

My water heater was leaking from the top and bottom, and Choice Home Warranty took care of it right away. The claim process was quick, a technician came out fast, and everything was handled smoothly. Great peace of mind knowing I’m covered!

10 months ago

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Lori Lawhorn

I have had a home and a condo covered by Choice for about 4 years now. All in all, I have been quite satisfied with their service. Recently I have had 3 claims with them and two of them were nightmares! First the clothes washer broke down so they sent someone out promptly to look at it. The repairman said they had to send for parts and would probably be in next week. To make a long story short, I called them every week and was told ‘next week’. This went on for seven and a half weeks! That’s right , for almost two months I had to lug my laundry for my family of four to the launder mat and spend all that money. I kept calling Choice, but they couldn’t do anything about it. When the parts came in and they installed them, my washer tub would not fit in the new parts! So now they had to order a new tub which would take two more weeks! Today, after nine weeks, they finally fixed it. Okay so right around the same time my dishwasher broke. They sent someone over promptly, but he didn’t seem to know much about the dishes washer which, by the way, was only two years old and wasn’t cheap. Of course he had to order parts! These venders that Choice contracts with NEVER carry parts! Came back the next week installed the part, but still didn’t work the next day. Had to call him back again for the third time and he did something with the drain. Again the next day it didn’t work( they never stay long enough to make sure it works) and we called Choice to send him back. They gave us another appointment, but no one ever came! By now it’s been at least three weeks without a dishwasher. When I complained to Choice about the no show appointment they said they would get back to me. The next day I got an email from them saying they were denying my claim because it was our negligence. So I had to go to buy a new dishwasher to replace my two year old dishwasher! Cost me $1000.! My third claim was a loud noise coming from my refrigerator. Choice sent someone to my house in 2 days and he was able to fix it in the spot, so that was good. So, to sum it up, I am always able to reach Choice without any problems, day or night. What I have noticed over the years are the terrible venders they have their contracts with! They look like little mom and pop companies that have no parts and inexperienced repairmen! Have of them pull up in their cars with no uniforms. When they do have a truck, it never has the parts you need so from the time you put in a claim until it’s fixed, can take several weeks! I will probably keep Choice because all these home warranties are alike. The main reason I keep one is in case my air conditioner breaks. It scares me to think how long I would have to go without it before they fix or replace it considering I live in Las Vegas!!

11 months ago

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Ramana Murthy

Though initially delayed in finding technicians but ultimately choice team helped with prompt response and approvals so technician was able replace thermostat. Only issue was technician installed non programmable thermostat while we had programmable thermostat but otherwise all set I appreciate and recommend choice home warranty services

11 months ago

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Mike Delaney

I purchased a warranty package today. I worked with Richard from Choice, and he was exceptional. Richard took his time to explain the warranty to me, as well as answer all of my questions. This was a great experience for a great price, and I owe Richard a huge thank you for his time and assistance.

11 months ago

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Sandra Goldman

I was very impressed that they worked with me on a monthly cost because I am 70 years old and on a fixed income. I said I couldn't afford the original price so they worked with me on a much lower price that I could afford. I just signed up for the warranty so I have not had too use it yet.

11 months ago

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waneta king

i used the reimimbursemant plan. it was a little confusing. a representive told me one thing and another gave me different information about the same question. they were not very friendly. the hvac tech had the same problem. have yet to receive information about receiving the reimbursement. the sales person lied about how much would be paid on each servvice call. not every service is is paid 100%

11 months ago

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Harry E. Roanoke, TX

11 months ago

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Adam Cerepa Cicero, Illinois

Quick service! Ease of use. Call and walked me through process very quickly!

1 month ago

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Ray Potempa Budd, Illinois

It saves money and time, I cannot think of any thing else to add.

1 month ago

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Hubert HUBERT Flowing Wells, Arizona

it takes the worry out of finding the right people for repairs

1 month ago

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Donna Fuller Kansas City, Missouri

I like the coverage I dislike the difficulties in length of time finding techs .

1 month ago

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lisa wolf Chester, New York

Our problem was fixed quickly! They gave us no issues and sent help immediately

1 month ago

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Connie Hamilton Hewitt, Texas

Friendly and professional. If he diagnosed the problem quickly.

1 month ago

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winniefred valtin Kissimmee, Florida

I'm waiting for him to come back with a new part next week to complete the job

1 month ago

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jason beskin Hemet, California

Nate D. was an absolute pleasure to deal with and was completely informative.

1 month ago

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Beverly Taylor San Antonio, Texas

Excellent customer service. All of my questions were addressed.

1 month ago

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Kathy Stange Euless, Texas

Service call was great, plumber resolved the problem, made repairs quickly!

1 month ago

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Dylan Boulder Creek, California

I like the assistance I was given, they were very professional

1 month ago

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James Castleberry Richardson, Texas

Takes several days to get a tech to visit after reporting a/c outage. This should be treated as an emergency.

1 month ago

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Lorena Orozco Van Nuys, California

I had to file a claim & Everything ran smoothly & not complicated at all.

1 month ago

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Vickie Adams Ashburn, Virginia

response to claim filing was very fast and repairman sent was knowledgeable

1 month ago

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Karen McKeeman Manhattan, Kansas

Technician arrived when suppose to and diagnosed the problem

1 month ago

Choice Home Warranty Reviews