Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Randy

We've had three service calls and each time the tech came on time, if not early, and fixed the problem on the 1st visit. Website easy to use.

1 year ago

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Richard

I had a dishwasher that was wrongly diagnosed for the problem; Choice Home Warranty wouldn't allow a different diagnosis from a different repairman - they required that the original diagnosed problem be resolved first (with proof), before they would authorize the correct diagnosis. I spoke with someone in claims who said a leaking dishwasher would not be covered. I ended the contract.

1 year ago

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Nishit

Choice home warranty claim services are really good and very professional. Usually get the contractors scheduled to fix the issue in a day or so.

1 year ago Edited October 24, 2024

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Amit D

I had an issue with my laundry washer a month ago and reached out to my home warranty provider. They promptly sent a technician who mentioned a part needed to be replaced. However, after 15 days, the company reassigned the case to another technician, who then claimed there was no issue at all. This back-and-forth and lack of communication caused unnecessary delays and confusion. The customer service could be improved by ensuring better coordination between technicians and providing consistent updates to the customer throughout the process. the issue is still not resolved and case is closed

1 year ago

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Patricia

I had multiple issues with my appliances, including a broken air conditioning unit and leaking faucets. I used my warranty for my dryer, but the service didn't resolve the problem, and now I need to file another claim for an electrical issue. I'm frustrated about having to pay another deductible for something that should have been fixed initially.

1 year ago

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Stalie

I had a frustrating experience with my dryer repair. The first technician misdiagnosed it as an electrical issue and charged me a service fee without fixing it. The second technician did fix the heating problem, but now the dryer is extremely noisy. I've reached out to customer service for help, but no one has responded. I also had an issue with my AC warranty repair, where the wrong equipment was used. Overall, I'm disappointed with the service.

1 year ago

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Anonymously

I had a frustrating experience with the plumbing service. The plumbers were dismissive about a significant water leak, claiming there was no issue despite visible damage. Customer service was lacking; I couldn't get proper documentation for my insurance claim. While I’m currently waiting on a technician for an appliance issue, communication has been inconsistent. Overall, I'm unhappy with the quality of service received.

1 year ago

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Pam

I had a frustrating experience with my warranty claims. They denied fixing my expensive stovetop and suggested I buy a cheaper replacement instead. After replacing the gaskets myself, I received a check for the cost of a new stovetop, even though my repair was much cheaper. Communication was poor, and I felt like I was given the runaround.

1 year ago

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Anonymously

I had mixed experiences with customer support. Initially, the warranty service was quick and helpful during a heatwave, but later I faced terrible service from an incompetent repair company. After multiple visits with no results, I was told parts were unavailable, which was untrue. Although they promised a replacement, it was for a lesser brand, and I still haven't received any compensation after a long wait.

1 year ago

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Diana

I had a terrible experience with customer service. After being promised I could use my own technician, I faced constant misinformation and delays. It took over a month of stress and frustration, speaking to multiple managers, only to find out my claim wouldn't be covered. I ultimately canceled my service due to their lack of support and communication.

1 year ago

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Joel

I had a frustrating experience with the appliance company. After filing a claim for my refrigerator, they denied coverage and service, leaving the issue unresolved. I wish Choice had handled it better instead of directing me to contact the repair company myself. Overall, the response time was too long, and I’m still left without a solution.

1 year ago

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Ricardo

I had a frustrating experience with the warranty service. It took too long for the technicians to arrive, and I ended up paying a lot more to a plumber for the water heater installation. The service felt like a runaround, with unnecessary charges for parts that didn't need replacement. Overall, I was very disappointed with the service provided.

1 year ago

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Leslie

I had a problem with dryer your technician came and checked it out. I paid him the $75 and from that point never heard from him, tempted to call him and finally reached him and he said he was waiting for approval from CHOICE to proceed with my repairs that never happened . In the meantime, instead of waiting for him, we purchased a new washer and dryer. If this is a representation of the contractors that you hire for repairs, something needs to be improved immediately. I’ll be contacting you in the near future to cancel this contract with CHOICE

1 year ago

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Milagros

We are very satisfied with Choice. When we have requested a work order they have had good service from the company that they sent.

1 year ago

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Carolyn

The warranty definitely saves you money in repairs, but the service time seems to be excessive. The warranty pays for itself so so would say it is worth the cost.

1 year ago

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Philip

My history is, it’s to expensive and when you need them you still spend a fortune with the people they send. I would and do council people not to buy these types of policies for their home or car.

1 year ago

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Betty

Repair man has been out 3 times to fix a microwave above my stove... It's been a month without a working microwave. He has to come out a fourth time. I don't understand why they just won't replace it. It's ridiculous. I don't recommend choice warranty.

1 year ago

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Amira

It’s okay but it’s to many stipulations. If I’m paying for a replacement that’s what it should be.I’m already paying for a technician to come out each time. I don’t like you make people pay upfront and there is no month to month. You’re basically locking me into a contract for a year. I will not be renewing this contract next year.

1 year ago

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Louis

First the warranty did not compensate me but for a faction of what it will take to replace my appliance. And I still haven’t received even that compensation. And when I asked to speak to someone above who called me the representative stated she was the boss and I could not discuss my case with anyone further. My second case Choice stated it was a previous issue and tefused to cover it.

1 year ago

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Stephen

Choice said they would replace my dishwasher and offered $246 to replace. When I said that was unacceptable they offered $357. I said that was unacceptable so they said they would come repair, after a repairman has been here 3 times and I’ve paid $225 service call. Meanwhile I am inundated with sales calls wanting me to renew my contract. So far I’ve been offered over $1,000, $700 some odd , and $660 to renew. I will never do business with Choice and I will tell everyone I know what a ripoff you str.

1 year ago

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Verified Customer

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Fran Patino

It was a pleasure working with Choice. The technician was very knowledgeable and helpful with the problem I was having with my AC.

1 year ago

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Jim

I have left Choice Home. I tried to get service on my HVAC unit, 100 degree days and unit not providing any cool air. I asked for service and was advised that someone would be here in 16 days. TOTALLY unacceptable, so I decided to leave.

1 year ago

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Regina

For the past 2 times I’ve called for service, the company they sent doesn’t show up on the day and time they’re supposed to. The last time I called for a leaking washing machine the technician they sent didn’t fix the problem. It was still leaking the next time I used it. When called to come back they refused and said that they already fixed it and they weren’t gonna come back. They also didn’t show up on the day they were scheduled

1 year ago

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Bill

I like the opportunity to have a coverage for home repairs. However, I am not happy with the response time to get repairs. There seems to be a problem getting companies to do the repairs in a timely manner. My most recent claim took about 4 weeks to get a service representative here. They rescheduled my apportionment 3 times.

1 year ago

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Verified Customer

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SA Stasey

Very new to Choice Home Warranty but have had a couple of service requests and am very pleased so far with their quick responses! Thank you.

1 year ago

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Mary

I had a mixed experience with the warranty service. Initially, they were helpful in sending someone to assist with my claim. However, when I needed to use the warranty for my refrigerator, I was informed that the issue wasn’t covered. The appeal process was frustrating, as I never received a promised follow-up call, leading me to cancel my claim. Overall, I was disappointed with the lack of communication.

1 year ago

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Verified Customer

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Margaret

The service was generally good, with polite and efficient technicians. However, I faced issues with coverage for my pool equipment, leading to multiple visits without resolution. It was frustrating to pay for services that didn't address my needs. Overall, while the staff was nice, the coverage policies left much to be desired.

1 year ago

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Verified Customer

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Martha

I like the way you send out good repairmen or evaluators about issues but I have called repeatedly about the money you offered and I agreed to for bad washer. I replaced washer with my savings awaiting money promised in June. I am awaiting my money offered which I accepted

1 year ago

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Ryan

When you call for the warranty you speak to people outside of the US and they read off a script. Even though it maybe listed that they repair something there are a lot of exceptions they don’t tell you about. They had to get someone 3 hours away to do my repair which they don’t cover most of it still costing me $1000.

1 year ago

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Zonia Gatlin

On latest call the plumbing company came in right away and resolved my problem. Fortunately I have not used Choice services too often

1 year ago

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Jane

The technition was very nice. Part arrived 3 weeks before he could come back. (not enough techs) Wrong part. Waiting another month. Been since right after the 4th of July when stove top was out.

1 year ago

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Celia

Appointments with repairmen are usually within a couple of days. However, some of the repairman are difficult to communicate with and one did not show up for multiple appointments.

1 year ago

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Jacqueline

Customer service was very good regarding my recent claim and the technician that fixed my microwave was efficient and fixed the problem quickly.

1 year ago

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Charles

They don"t live up to warranty and leave you with no option but to accept, we will repair or you just have to keep paying servicemen. Select reply is we're nor replacing your dishwasher. Never received a call from Choice explaining g why my dishwasher would not be replaced@?! This has drug on since Feburary 2024.

1 year ago

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Kaycee

A little better communication between Choice and the vendors it uses...seems that there was a lot of going back and forth, he said-she said before the work got done.

1 year ago

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Sandra

Very fast service. And when your tollite stops working you sure need that. Very satisfied with the speed and excellent service I received.

1 year ago

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HDale Dudley

AC unit not cooling was reported, T-stat was set on 75, house temp was 81 degrees and outside unit was running constant. Prompt response from CW and from AC contractor was great. AC tech was great, informed me and CW, that the problem with my 12yr old AC unit was inefficiency, Only 10 degree difference across the coils but should be 18 to 21 degree difference. AC tech stated to me the unit needed to be replaced and turned in his report to CW. CW reported to me "NO PROBLEM FOUND". THANKS

1 year ago

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Verified Customer

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Tina

Got a repair technician out quickly. But only covered $500 of a $4880 water leak repair. Pretty disappointed in the coverage. Have policy for this kind of situation and they find a way to not cover the cost or even part of it. Not the first time this has happened. 😞

1 year ago

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Margaret

I filed an air-conditioning claim on August 14, tomorrow is September 12 and the service is still not been completed. I’ve spent over an hour on the phone daily between calling the warranty company, the air conditioning technicians, and now the manager at carrier is involved, but for some reason, no one can get the orders straight to complete the installation. I am over 65 years old and have been living in hundred degree temperatures without an air conditioning for nearly a month.

1 year ago

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Verified Customer

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Robin

I was able to contact the service technician myself to schedule a better time and he came out within 24 hours and fixed the problem in 15 minutes!!

1 year ago

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Lisa

I was denied a claim when the company they they sent to my house works for them and said the claim should 100 percent should be covered I have been with out being able to use my kitchen sink over a month since I made the claim and still waiting Hopefully who ever receives thi review can do the right thing I paid my bill in full for the warranty. Thank you

1 year ago

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Verified Customer

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Dshavatt

Great service, good, stable pricing for return customers like me. That's what keeps me coming back for warranties on two houses!

1 year ago

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Theresa

While the first company were not able the do the repair for three weeks choice found another company and got my repair done in a few days

1 year ago

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Salah Kfoury

The whole process worked well from calling the service to assigning the work to getting it done within a couple of days all went seamless. Thank you.

1 year ago

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Donna And Wade Hutchison / Clark

Excellent Service. I truly appreciate Choice Hone Warranty. Three complete repair items were sent. The time between the repair assessment and the repair was a bit long.

1 year ago

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Keith Lewis

Great value for the money; the service was performed well and in an extremely timely manner. I highly recommend CHW for home warranty coverage!

1 year ago

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Jesse

I have two Minisplit a/c units. One was repaired then the other had the same problem identical and they denied second unit based on they said they should not have repaired the first on with same problem. They are pitiful. If they should not have repaired the first one then they wouldn’t have. They blamed it on the company they themselves recommended. First unit repaired is working fine. Never buy choice home warranty.

1 year ago

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Robert

it looks like Choice picked Sears to come fix our AC unit. they pushed the date out till Oct 12th that was unacceptable, my wife and my self are 75 yrs old and I just got out of hospital the day before I filled the claim. I call Choice and your CS person told me to call Sears to move up the date. Sears said they could not. We would have been without AC for over 15 days with no AC. It was anything but amazing Bob Hooey my account 178230976

1 year ago

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Terry

I have had 2 claims. The first one the repairman didn't know what he was doing. The second repairman was from Sears and he was great.

1 year ago

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Salvatore Louis Azzara

Reported my bedroom section of my central AC was out August 06, 2024. As of today September 06 2024 ( 1 Whole Summer Month) my unit is still no repaired. I have made dozens of telephone calls and spent hours on the phone with Choice. I reported this nightmare to the BBB and am thinking of going legal. I am 84 yrs old with a history of serrious heart issues.

1 year ago

Choice Home Warranty Reviews