Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Anonymous

Customer service is fantastic, they take out time and answer your questions, and they don’t try to rush you off the phone.

3 years ago Edited January 10, 2024

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Fred Kohansedgh

Very pleased with CHW. On Dec. /2020, I submitted a claim, and the next day i had the repair fixed efficiently by 23 Hour Air Company.

3 years ago

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Frank M Coury Supply, NC

I have used Choice Home Warranty for a few years now. They have always repaired or replaced the defective item. I am very happy with the service.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 11th, 2022

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Verified Customer

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Charles J. Freeman

I thought the process hasn't always been flawless but the final result is making the customer feel like your trying. I appreciate that and feel valued.

3 years ago

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Anonymous Cypress, TX

The value is great and the service fee is one of the lowest I’ve found when searching. They are going to replace for dishwasher. It’s pretty great.

3 years ago

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Verified Customer

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Camilo

Two times my garbage disposal was broken and I got a quick response and they solved the issues properly and quickly. I am satisfied so far.

3 years ago

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Alan

Used it several times and they’ve either paid the repair person directly or they’ve reimbursed me quickly. It is timely and efficient.

3 years ago

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David

I needed backup in case something happened to any of my products. I needed it for my heater because the blower went out. They only paid for one blower so I was kind of dissatisfied with that part.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 19th, 2021

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Verified Customer

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Manuel

It was easy to get through to them and they got everything scheduled for me when my water heater broke down. They fixed everything and it was great!

3 years ago

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Matthew

Their customer service is pretty good. My heat pump wasn't working and the next day they had someone come out to fix it.

3 years ago

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Alfredo

Very responsive company. When I used the warranty, they were right on. They're prompt and everything is good and as expected.

3 years ago

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Julie King

They are very prompt at getting someone here to help me. Our garage opener was giving us problems and someone came to fix it.

3 years ago

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Eddie Pilgram Houston, TX

My shower wasn’t working so I called Choice Home Warranty and they sent a professional out the next day and resolved my issues. Excellent service!

3 years ago Edited January 10, 2024

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Verified Customer

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Lynne

I had a plumbing issue and it took a lot longer to get somebody sent out to me than it should have. I also didn't realize I had to pay a service fee right then and there when they come.

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 5th, 2021

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Verified Customer

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Ken

I'm not completely satisfied with the service I've been getting from Choice Home Warranty. I've had one good experience with them, but the other claim wasn't fixed and that didn't make me very happy.

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jan. 5th, 2021

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Verified Customer

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Clay

This company is very reliable. They're quick, fast, and easy to deal with. They offer great customer service and do good quality work.

3 years ago Edited January 10, 2024

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Verified Customer

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Mario

I had a problem with my air conditioning unit and I was very happy with the company they sent out. They fixed it quickly and did a great job.

3 years ago Edited January 10, 2024

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Verified Customer

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Clarence

Unfortunately, this company tries to come up with ways to deny your claims. I had my air conditioning go out over the summer and they assigned someone to the job, but then pulled them from it before they could get it done. They told me to hire my own person and refused to pay for it. I wish I could get my thousand dollars back that I paid for the service that they were supposed to pay. They don't seem to care about their customers.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 4th, 2021

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Verified Customer

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Dora

I've had a horrible experience with this company. I had an issue with my plumbing and water heater and they denied my claims, then finally approved them. They sent unqualified people over to my house that didn't even look at my water heater and denied it again saying there was rust on it that wasn't reported when I signed up. Now everything is still pending and I haven't heard back from anyone.

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jan. 4th, 2021

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Verified Customer

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Anonymous

My air conditioning didn’t work and they got a call scheduled quickly and it was fixed promptly. The service person was good.

3 years ago Edited January 10, 2024

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Verified Customer

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Bill

There is a good range of items that they repair and it is a fair figure but one time they would not pay for the air conditioner so I had to put in a new system. They do respond quickly to any complaint I have.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 5th, 2021

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Verified Customer

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Irene

We've used the warranty for electrical work in our home. The technicians that came were really good. They were courteous and trustworthy.

3 years ago

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Marcia Walker

We had a leak under kitchen sink. Tech said it was the disposal and replaced it. Still had a leak same tech said it was strainer on recall. The strainer fix was denied. Case Manager NEVER called!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 17th, 2020

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Verified Customer

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Robert

The people that came when the refrigerator door handle came off and the garage door wouldn’t open were courteous and did quality work.

3 years ago

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Chad

We called on a Thursday and the contractor was out to the house on Friday. They contractor ent above and beyond for his job.

3 years ago

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Verified Customer

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Skyler And Kaitlee

We are still in the process of getting our dishwasher replaced but we haven’t gotten any feedback on when it is going to happen. I have been trying to get a hold of customer service but I am still waiting.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 10th, 2020

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Verified Customer

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Anonymous

My hot water heater died about a month ago and the process getting it fixed was terrible. I had to threaten going to mediation. They promised me refund checks and I’ve been waiting for a few weeks and haven’t gotten them.

3 years ago

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Verified Customer

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Lula

I have extra issues and each time I call and talk to claim specialists or resolution specialists, they were able to immediately solve my problem. I am going to hold on to choice.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback to the Customer Relations Director.

Dec. 10th, 2020

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Verified Customer

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Margie Miksch

I am very pleased with the service. They were very prompt in responding to my needs and the service man was very professional.

3 years ago

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Verified Customer

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Clare Wilson Brown

My furnice went out when the guy came he said what went wrong. He said that I could get refunded for what he did, but when I called them they told me that there was not refund so I don't understand how ti works because I should get my refund.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jan. 21st, 2021

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Verified Customer

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Hermence

I am not happy that I have to wait a whole month to be able to acquire the funds that are wed to me to be able to purchase the appliance I need. I should be reimbursed immediately.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 24th, 2020

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Verified Customer

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Suzy

Never had any problems claims process is seamless and customer service associates are always great, very friendly, knowledgeable and ready to help.

3 years ago

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Verified Customer

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Charles Ferino

Always replies promptly and most of time good techician.If you get a bad repairmarman they will send you another with no additional co-pay

3 years ago

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Verified Customer

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Lorraine

Customer service has been very good. I am impressed with them. I get good responses. The vendors that I’ve seen are very skilled and prompt.

3 years ago

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Verified Customer

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Gregory

Recently the furnace went out and they took care of it. Everything was fine after that. No need for follow up. I never have a problem with them.

3 years ago

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Verified Customer

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Carolyn

Originally I thought they would be helpful but I’ve had a bad experience with them. I called about my dishwasher back in June and it took them a while to get a plumber out here. They said one person was going to come but when I called them they said they did not work with choice because choice does not honor what they stated. My dishwasher is still not fixed.

3 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Nov. 19th, 2020

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Verified Customer

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Michael

It’s valuable, even if nothing happens, it is beneficial to have an insurance policy. I like that I can file a claim online.

3 years ago

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Verified Customer

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Soly

It’s good. They do everything as soon as they can. When the garbage disposal broke down, we were really satisfied with the replacement.

3 years ago

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Paul

I called Choice about a problem with my air conditioner and they had someone out here the next day, and took care of the problem right away.

3 years ago

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Verified Customer

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Joseph

Keep up the good work. My dryer belt broke and you had the best turnaround for the technician to come fix the problem. You did a great job.

4 years ago

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Verified Customer

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Julia

It gets the job done. Customer service is courteous. I call in to set up the appointment, the service people come and the work gets done.

4 years ago

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Troy

There is no perfect company and there is always room for improvement. I’ve used them several times and I’ve had some technicians come within 2 to 3 days.

4 years ago

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Verified Customer

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Doug

Just recently had to have the plumber come out and choice home warranty was efficient getting somebody to me and I like the cost of it.

4 years ago

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Verified Customer

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Tracey B Duffin

In a year and half Ive filed Three claims out of the three claims to be rejected one claim was my air conditioning unit was not cooling correctly the cupboard that second famous garage door damage didnt cover Third claim noisy pipe they replace my pressure valve that covered

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Nov. 4th, 2020

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Verified Customer

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Delores

Fast claim service; reliable repair contractors; same day service for my air conditioner repair. Easy as 1 2 3 and done.

4 years ago

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Tony Martin

Choice Home Warranty denies more claims than approves them. In addition, many of the technicians don't seem to know what they are doing and it requires multiple visits to correct problems. All Customer Service does is tell you to refer to the fine print in your policy. I had left CHW many years ago but decided to rejoin them but now I see why I left in the first place. Definitely will NOT be renewing my policy!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourages all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.

Oct. 27th, 2020

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Verified Customer

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Stephen

Customer service is very respectful and nice and helpful. The service is great. Our electricity went out upstairs and he fixed it. I am really satisfied with the efforts.

4 years ago

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Verified Customer

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Stephen

Recently had the hot water replaced. When I spoke with customer service before I prior to all this happening, they said there was no hidden fees and when it came to this I had to pay almost the full amount out of pocket. Their sales people don’t tell you about the fine print. I would not use them again. I am highly disappointed with when I spoke to management, they basically told me nothing.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 22nd, 2020

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Verified Customer

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Rob And Pamela

It takes too long for someone to come out and they do not always take care of the problem the first time. When someone came out because the septic system was backed up, the person they sent partially pumped it and it got backed up again and we had to pay another company to come out to take care of the problem.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 22nd, 2020

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Verified Customer

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Anonymous

Every problem I’ve had, they’ve called and somebody the next day. I had a fridge fan motor got and it was done quickly.

4 years ago

Choice Home Warranty Reviews