Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Logan Hernando, MS

My first repair on 1st part of Sept and now will be middle of Nov. you can't get help through their customer service you get the run around and I bought a six year warranty. So as I am experiencing so far on my first claim, they want your money for the warranty then they don't want to deal with you after that. They only update you on your delivery date but if you have no parts delivered you can't get anyone to help you. So far its the worst company I have ever dealt with and I am regretting my purchase of their warranty. If it changes I will rewrite my review but as of now I am not satisfied and would not recommend them to anyone.

4 years ago

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Leann Fort Lauderdale, FL

They need better communication with their customers. Its just just very frustrating. One time they refused to pay, the second time it took me a week to get somebody out there to fix my air condition. He fixed it and then it didn't worked for two days later, so they come back again. I was probably out of air conditioner for 10 days.

4 years ago

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David/Tina

It would be nice if they were more upfront about how things worked and it would be nice if they figured out how to make things happen in a more timely fashion. Although they're very friendly to speak with on the phone, their customer service people tend to rush you off a lot and not give you all the answers that you need.

4 years ago

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Anonymous Rockville, MD

They are pretty timely in getting to the right contractor. I made a couple of claims and they are basically fulfilled within a week, so I'm pretty happy with that.

4 years ago

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Debra Missouri City, TX

They've always responded to any questions I've had. Sometimes I haven't agreed with them, but they've always responded really well. I feel like I get my money's worth

4 years ago

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Jacqueline Monroe, NC

My microwave quit working and they actually were not able to fix it, and they actually provided me money to replace it. They've handled every request that I've sent them.

4 years ago

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Glorlyn Newberry, FL

They are they are always willing to help. I've been using my warranty a lot. I had a problem with my sink and they sent me the tech right away and changed it.

4 years ago

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Dante North Las Vegas, NV

A few weeks ago my air conditioning went out. And it was frozen coils I guess, which means it needed to be serviced with Freon. And technician came out fixed it the same day.

4 years ago

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Dennis And Julie Huntsville, AL

I had a problem with my oven cooktop and they sent someone to fix it and he fixed it and then within a month it broke again, same problem. The coverage was excellent. However, I recently received a notice from Choice Home warranty that stated the could not replace the control unit and would have to replace my Samsung oven and cooktop. They offered me a 390 dollar Lowes gift card to replace an 8oo dollar unit! We will negotiate on 10/17 @ 2:15P.M. Central time. More to come. I got he answer from the 'Case Manager" today. We argued back and forth and she finally came back with a $595.00 topout. It still won't buy the range I have or an equivalent. So the warranty promise is BS! She said they don't pay retail they pay wholesale costs, which would be fair if I could buy wholesale and there is No Way I can buy wholesale! I'll take the money and get what I can, but I guarantee I will not renew this contract with this 'bait and switch' company!

4 years ago Edited January 10, 2024

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William Powder Springs, GA

I have been with Choice almost six years and they have responded to other claims in timely manner but most recently with my microwave, it's almost going to two months and they have not resolved the microwave problem. I have called in three times and they have not taken care of it yet.

4 years ago

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C. Queen Creek, AZ

I had my microwave go out. The guy came over and told me point blank you need a new microwave oven. I said okay, no big deal. I called Home Choice warranty and it took about a month and they sent me $249. It was a gift certificate for Lowe's.

4 years ago

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Leon Cairo, GA

I've had them come out twice and the first time was very satisfactory. The second time they bought a part and they're supposed to come back out Friday and put it in.

4 years ago

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Irene Catonsville, MD

I had a problem with my refrigerator and the technician did not get back to the home warranty people for the longest time and I kept sending them emails and the technician hasn't got in touch with us yet. It was 3 weeks before finally they sent somebody else out, so that's kind of annoying.

4 years ago

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Reynaldo El Paso, TX

I'm really happy with the company. I used it twice this year. I hope I don't have to use it again. I do have a contract for 6 years, and I'm really happy.

4 years ago

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Anonymous Great Falls, VA

I had a problem with my refrigerator, the water was not dispensing nor was I getting ice and the technician came, resolved the issue, very knowledgeable.

4 years ago

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Lusin Hakobjanyan And Fresno, CA

Biggest mistake of my life. Any request or claim I had opened was declined or delayed, so I quickly understood that this company just scams people. They do not cover anything because they don't want to pay for any repairs that are supposedly covered in the warranty. They end up declining very legitimate claims that were supposed to be covered and wasting my time and money for the deductibles. We had a pipe leak. Came home, there is water lekking from our bathroom ceiling and I called them and they said, we have to send the technician to comment, evaluate and then after that we have to do this and that. While my room is falling on my head, I asked them if there is a way that they can do an emergency, they said no. So I had to pay out of pocket, call an emergency company to actually come, stop the leak, fix the problem. My ceiling was all cut up and broken. I called them back to cover the expenses since they didn't do their job by sending the technician right away, and they declined it. They said no, we're not going to cover your expenses. You should have waited and ruined your whole house while we're trying to find you a technician to come and fix it five days later. Another one is our AC stopped working. They sent us 4 different technicians and they came in and messed up all my house, going up and down the roof and doing whatever. Ended up declining the case saying one of the problems that's causing the AC to not work is something that we don't cover. There were like 10 different things that were covered, but they just chose that one part that is not covered and declined the case. When I ask for coverage for the other parts that actually do cover in the AC, they declined it. So I end up cancelling because anything that I called they they would decline. The only thing they covered was the garage door, which I actually paid out of pocket. I paid the technician visit. Technician came and looked at it and fixed it. I ended up losing over $400.00 on this fake warranty. The salesperson signed me up for 3 years and then after 2 months I had to cancel it and I lost about $400.

4 years ago

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Verified Customer

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Ruth Fort Washington, MD

Generally speaking they've been very very good. Their response is timely. I wish that they would send us a copy of our agreement once a year when we sign up or renew it. I'm old and I don't do online well.

4 years ago

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Fran Southlake, TX

The ice maker is broken. I had one man come out to fix it, that didn't fix it. And then I had to pay another vendor to come out to fix it and that didn't fix it. And I paid a 3rd vendor to come out and fix it and it's still not working.

4 years ago

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Anonymous Satellite Beach, FL

They are always available and answered the question on the first call. I had a plumbing issue and I called. It was scheduled and resolved within a week.

4 years ago

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Barry Cantor Seattle, WA

The technicians were great. They found the problem right away with my HVAC system. They cleared the problem and resolved the blockage. I couldn't be happier.

4 years ago Edited January 10, 2024

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David Burch Bear, DE

Good customer service .. the technicians are very courteous and always on time. I've been with this company for 10 years now and the service is excellent.

4 years ago

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Sharon Smith Indianapolis, IN

The service tech sent to evaluate the issue and then make repairs once the parts were received was prompt, polite, went right to work, solved the issue and was out.

4 years ago

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Martín Lyons Pomona, NY

If a service repair guy decides an appliance unrepairable, this company advertises it would replace it by giving you the funds to buy a similar appliance. However, the truth is that they give you a third of the cost of a similar appliance. I call that false advertising!!

4 years ago

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na Greenwood, IN

The contractors they send out are not the best. I've had to call back to get someone else to come back to my house because they never showed back up. Also if a part can't be found, instead of replacing the appliance they pay you for it & then you have to replace the appliance

4 years ago

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Carolyn A Landolfi West Palm Beach, FL

Difficulty in speaking to live person. Difficulty in getting the requested serviceman. I have been told by one man that he has to wait 60 days to be paid by Choice. I have been a customer for about seven years. At first Choice gave excellent service. It is only in the last year or two that you are having trouble getting help.

4 years ago

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Phyllis Witchey Ambler, PA

I've had issues with the repair companies they employ. Choice has helped to correct the situation in the end, however, a simple repair was far too problematic. In the end the repairs were done properly, it's the issues I had finally getting an capable repair company that is the issue.

4 years ago

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John Parisen Morrisville, PA

I am disappointed that when an appliance cannot be repaired, I am not receiving the proper compensation for a new one. Instead, I have to pay the difference between the cost now vs. what Choice is giving for the new appliance. I was under the impression that if an appliance cannot be repaired that a new appliance will be provided for without additional cost to the consumer.

4 years ago

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Angel Mercado Wimauma, FL

The person and the experience with them have not been very good because they only come to look for the deductible and speak with attitude. They don't say good morning. they are foreign persons. next time I hope for an American with all due respect from him. yes doing a good job

4 years ago

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Chadi Senou Fontana, CA

My problem is not problem care of between you guys and the AC company you guys seem different things asleep 90s it's very hot I have no AC in my second level

4 years ago

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Elmer Reyes Arlington, TN

Last experience was a total failure. Took almost 2 weeks to get a plumber and when they finally found one, the tech wasn't even Qualified. Paid the service fee and was told he will need to send it to choice for the decision and it got closed and I still had a water leak damage behind my wall. I had to personally call a plumber and pay it out if pocket.

4 years ago

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Mike Petty Fayetteville, NC

They assign very small plumbing companies which sometimes are not even local. They are not properly equipped and may only have 1 or 2 employees. The second assigned company had their employee on my job walk off the job and refuse to come back. They sent their other employee to finish the job.

4 years ago

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Brett Washington Ashburn, VA

Been very happy with choice. When a request goes in, it's acknowledged and scheduled quickly. They also seem to partner with reliable vendors. I've only had to follow up with one vendor to get them to come out so far.

4 years ago

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Sharon Offerman Peridot, AZ

It became difficult to communicate what we needed to be fixed. What happened was the plumber found a water leak & we had to have an eco company. Which our homeowners insurance covered

4 years ago

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Debra L Anderson Montgomery Village, MD

The price has been good for the warranty itself and the coverage of most Services needed. However the restrictions on certain things when service people are here and could easily do it seems ridiculous to me.

4 years ago

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Marva Short Charlotte, NC

Two of the service providers were awful-poor communication, arrived late, poor follow-up, did not clean up at end of job. But 2 of the service providers were great- came early, worked and communicated well and went above and beyond.

4 years ago

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Donna Zivic Pittsburgh, PA

When I hear the words "repair or replace" I just think that is what the words mean. I didn't know that I would have to fight for the money to replace an appliance and that it would not cover the total cost of a similar appliance.

4 years ago

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Douglas J Miller Orange, TX

Had garage dr motor issue that the sent Tech claims requested repair was turned down? I think cause of the way he turned it in? So I would have to pay out of pocket directly and make more$. Choice would not reimburse me for a COVERED GARAGE DR MOTOR! Hmmm?

4 years ago

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Kristine M Kahn Hollywood, FL

I got the service in November. In January my dishwasher stopped working. They sent our technician to fix it . He did not have the necessary parts, and at that time getting parts was difficult. I called three different times and spoke to the technician. Finally I called the company. They told me that they had closed out the account since they had not heard from me. They began the process again sent out more than one technician they were unsuccessful and fixing the dishwasher. But at the end of August I finally received a check to pay for the new dishwasher. However the check was not what it would take to get a dishwasher like mine. In the end I wound up buying a second hand dishwasher and moving out of the house. I found the company's service to be terrible. I found their follow-up to be terrible and I would never deal with them again

4 years ago

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Marlo Peters Albuquerque, NM

Impossible to reach a live person. Repair co they chose was totally incompentent and impossible to work with. When I had a call back I was told that I would have to pay another service call because the first 'tech' claimed the problem was lack of maintenance. I can prove not true. When I disputed the second possible charge I was told repeatedly that if I couldn't prove what was wrong w/my garage door opener when the next tech came out that I woul have to keep paying service fees until I could. My opener was not working intermitedly so no way to prove. They then refused to send someone - who couldn't come anyone for several days. Desperate for competent care I called a local company who sent somewone that day and diagnosed the problem as a failed computer board which the first guy didn't even consider. During this time I had received an e-mail message from CHW asking if I wanted to chose my own repairman and when I didn't see that message in time to respond to it (they only waited a couple of hours) I was then sent another message to tell me that my opportunity to choose my own repairman was now closed and I would have to pay the service fee for them to find me one. This is insane but a great way for them to avoid paying someone local to do the job their people couldn't do. I clearly bought a 'pig in a poke' when I purchased their contract. It's amazing to me that from the first day I bought my contract I have continued to receive several e-mails a week from their sales department offering to sell me again the contract that I had just purchased. They have no idea what they are doing and they owe me for the new opener that I had to purchase on mu own. However,I have no way to contact them to submit a bill added to the fact that they told me I had lost my opportunity to do so because I didn't respond in the short time they allowed.

4 years ago

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Anonymous Foley, AL

Well two times my air conditioner went out, it went out last year and it was like last year it was like 97, I'm 80 years old and they could not get anybody out to take care of it so I had to have it done locally and out of pocket expense was 270 something dollars. This year it went out they couldn't get anybody out to me within 72 hours, I had just had Covid and I had pneumonia so I had to get that done locally again that was another out of pocket expense of a 127 dollars. A week later it went out again, I called them they said they would have someone out to check it within 24 hours, it was 48 hours and that was over three weeks ago and I still do not have an air conditioner. I have been told about 15 different things and none of it is true and it's going to wind up before it over costing me over 3000 dollars for something I had a warranty on. Hopefully they will get it fixed within the next six or seven days, I don't know so far it has not worked at. So no I'm not very happy with it I'm not happy with the company and I'm not happy with the way they response I'm not happy with their follow up through.

4 years ago

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Anonymous Snellville, GA

I feel like that if you call into into them it's not very effective because it takes too much time. The first time I used it I had a water leak from a pipe and they came and fixed it.

4 years ago

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Compton Clearwater, FL

I just used it again for my washing machine and he came out, diagnosed the problem, and said that he had to order a part and he's coming out today to install it.

4 years ago

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Langford Hampton, VA

The last time I used my warranty was from my dryer it stopped working and I called them and then the next day someone came out and fixed it. I didn't have to wait.

4 years ago

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Parikh Sugar Land, TX

My microwave was not working, it was not giving power, so they paid me 50% of the microwave but it is a built in microwave which cost me to change the microwave which cost me about $900.00 and they say that the check will come in 30 days. I still haven't received the check, but they are offering not the replacement cost, only the partial cost. They don't listen properly to the customer, I am not satisfied at all.

4 years ago

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Clifford Redekop Henderson, NV

I had the kitchen faucet replaced last year. The new faucet was dysfunctional and obviously of the lowest quality possible. For example, the faucet alternated between spray and stream on its own and I would then struggle to switch to the function I wanted. The plastic part connecting the faucet to the hose broke when I was extending the faucet to spray the sink. Choice refused to accept responsibility for installing an egregiously inferior product. Shame.

4 years ago Edited January 10, 2024

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Sharon May May Rockford, IL

They have repaired my furnace, dishwasher, garbage disposal, washing machine and now hopefully soon the refrigerator all in one year. The service was prompt and speedy.

4 years ago

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Aneesh

The customer service person was able to provide a detailed description of what I needed to renew my Home Warranty. The person was easy to communicate with.

4 years ago Edited November 8, 2025

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Norma Wichita, KS

Purchased new home and had concerns within 3 months. Choice responded immediately on both occasions and sent out professionals who knew what they were doing.

4 years ago

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Greg Tatham Phoenix, AZ

I've had several claims with only one rejection due to a previous faulty installation. So far, all of their subcontractors have been good to work with.

4 years ago

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Todd Geisser Wisconsin Dells, WI

The repair of my dishwasher was failure because the the technician didn't order all of the parts required. The case manager decided to replace the unit, but for only $246. The best price I could find in the area was $450. Disappointed in the technician your company selected was not knowledgeable in dishwasher repair.

4 years ago

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