Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Cherekia

I had a disappointing experience with Choice Home Warranty. They denied my claims multiple times, including for a broken thermostat on Christmas Eve, despite the technician's assessment. Their customer support was lacking, and I felt misled after switching from American Home Shield. I'm now researching other companies for better service.

10 months ago

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Anonymously

I had a mixed experience with the service. For a refrigerator repair, the serviceman was excellent, but when I had a plumbing leak, the scheduling was a disaster. They sent the wrong type of technician multiple times, which was frustrating. It's clear that the scheduling team needs better understanding of the issues they are addressing.

10 months ago

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Jenifer

Customer support was responsive initially, but I faced significant delays when my dishwasher broke. After multiple visits, they deemed it unfixable but only offered a low replacement amount. It took filing a complaint with the Better Business Bureau to finally receive the compensation I needed. Frustrating experience overall.

10 months ago

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Rosalie

I've faced ongoing issues with my oven's igniter and ice maker. Despite multiple technician visits, the igniter was deemed unfixable due to supposed critter activity, which I disputed. The ice maker has had several repairs but remains broken. Frustrated with the lack of effective service and communication from the companies involved.

10 months ago

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Shiva

I had a mixed experience with the service. Initially, they were responsive and resolved a plumbing issue quickly, but when my furnace started leaking, the follow-up was lacking. A technician assessed the problem but since then, I've heard nothing about getting it replaced. Overall, the customer support could improve.

10 months ago

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Cheryl

I've had ongoing issues with my appliance coverage. Claims are consistently denied, and repairs take far too long. Recently, my high-end stove broke, and the compensation offered was nowhere near enough to cover a replacement. It feels like I'm fighting a losing battle just to get basic service.

10 months ago

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Karen

I had a frustrating experience with my home warranty. It took weeks to find someone to fix my heater, and the technician from out of town never showed up. I also had issues with plumbing in my rental that took too long to resolve. Ultimately, I decided to cancel my membership due to poor service and communication.

10 months ago

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Robert

I've had a decent experience with Choice Home Warranty so far. They handled my claim well, although I had to pay out of pocket for some repairs. Their response time is impressive; they sent someone quickly for my garage door issue. However, I faced a frustrating denial for my microwave claim, which I had to replace myself. Overall, mixed feelings.

10 months ago

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Linda

Choice Home Warranty has been wonderful to work with and all the staff have been helpful, professional and courteous

10 months ago Edited February 5, 2025

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William

I had a positive experience using my warranty; the company was efficient and effective in handling my requests, and the repair process was quick and satisfactory. However, I've also faced issues where I felt misled and ignored regarding ongoing problems. Overall, my experience has been mixed.

10 months ago

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Peggy

I had a very good experience with their quick response time for my recent toilet issue, getting a technician out within a couple of days. However, I was disappointed when my claim was denied, especially since it wasn't clearly stated that it wouldn't be covered. Overall, the service was prompt, but clarity on coverage could improve.

10 months ago

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Janis

I had a good experience with customer support when I needed plumbing help for a leaking toilet; they fixed it quickly. However, I’ve also faced issues where support was lacking, as I lost money without receiving assistance. Overall, my experiences have been mixed.

10 months ago

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Georgia

I've had issues with this service for years. They failed to address damage in my house and sent a technician for a leaking toilet who didn't fix it properly. I also had to pay out of pocket for a kitchen faucet replacement, despite having a policy. I'm really not satisfied with their service and feel let down when I finally needed help.

10 months ago

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Bradley

Unable to provide a service contractor to repair or replace HVAC system. Offered a reimbursement plan if we got our own contractors. Contractor provided all requested information and they denied the claim completely. Now in the appeal process to get HVAC serviced.

10 months ago

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Chari

The Tech was friendly and very knowledgeable of her job. She evaluated and identified the problem. Then fixed it

10 months ago

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Maria

A water heater doesn’t cost $2000 ish for my home, and paying for insurance at the end I have to pay $1000 ish from my wallet heater can start costing from $800 to up but not for my old house

10 months ago

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Wanda

It takes way to long to get service. It it wasn't for the sales person you wouldn't get service. Customer service should be number on e.

10 months ago

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Sheila

I find them easy to work with and thoughtful in their explanations. Very respectful. Sheila Goodell

10 months ago

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Steven

I was able to get a service within a week. Tech was on time, explained my issue and resolved it quickly.

10 months ago

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Vicky Sawyers

The appointments are on a timely schedule and we have had technicians that know how to fix the repairs.

10 months ago

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Amrish Thakkar

Moneys worth. Decent service with most claims being approved. For bigger claims, out of pocket is more than I would want to pay.

11 months ago

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Bruce

Quick response from Choice. Plumber asked me to open bathroom tile to get to pipes. Opened tile, called plumber. Plumber out of town and will be back week of January 6.

11 months ago

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Hal Fischer

Presently I am out of state helping someone move. I won't be back home till about t 15th so everything is on hold.

11 months ago

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Laura

Extremely disappointed in the customer service and the support . I submit claims and I don’t get replies in a timely manner. I follow up and get no reply. I can’t wait weeks for broken systems in my home. When I finally do get a technician, choice home warranty barely covers the issue.

11 months ago

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Clara Anderson

I am very pleased with Choice Warranty. The price is affordable and they respond immediately to claims.

11 months ago

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Delores Ford

I was pleased with everything they done but paying for the water heater should it has come from the monthly payment I’m making?

11 months ago

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Dorin Stutman Lebron

Fix Quick with Julio is always good. He’s very professional and knowledgeable. Responsible and accommodating.

11 months ago

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Anka

Love how easy it is to file a claim. Would have left a higher score just didn’t like the lag in getting the Lowe’s gift card for our washer.

11 months ago

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Martha

I liked reporting, paying for service fee, rest is taken care of by home warranty. Satisfied customer

11 months ago

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Janet Post

My Furnace went out on Dec 20 2024 and I got the work order but not coming until Dec. 30 2024. I live in Tennessee and we get cold. Choice warranty thinks this is O.K. Thet don't seem to care about my family being without heat in these winter conditions. I have to wait 24 to 48 hours to be able to choose my local repair person.

11 months ago

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Carolyn

I received a quick response and was able to get my new garbage disposal in use! Plumber was very nice!

11 months ago

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Michael

My furnace hasn’t worked in over 2 weeks they keep giving me the runaround they are having trouble finding someone to fix it well me and my wife sit in our house with are coats on. And it’s winter but they don’t seem to care about that.

11 months ago

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Joy Tucker

11 months ago Edited December 2, 2025

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Heather

I was told I would receive a check, which I still haven't and its been weeks. I am only getting enough money for my broken washing machine to buy half a new washer. Not ok and not good coverage.

11 months ago

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Deborah

11 months ago

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Bob

11 months ago

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Jan

Choice Home Warranty has always been prompt with a response to any problem. They are courteous and always follow up !

11 months ago

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Amy

Worst company ever. Won’t pay to replace anything tell me how you are supposed to replace a gas stove on $300? Still waiting TWO years on fixing my refrigerator, toliet, septic, a/c. Two YEARS. I guess I am giving 90 a month to charity? Never ever choose this company

11 months ago

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Tim. O

Have had a good run with them. Everytime things went wrong at my home I was sure the technicians sent out would fix.

11 months ago

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Roger Dunning

Everything went well from filing a claim online to the technician telling me there was nothing wrong with my air conditioner.

11 months ago

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Robert and Kathie Dean

quick response, qualified contractor, fast analysis of problem, left area near, explained everything he di

11 months ago

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Loretta Nollner

They repair man finally came to fix the electric after many phone calls telling us he would show up. He did come to collect the $85 for the plumbing that has not showed up to fix it.

11 months ago

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Mesfin Gebreyes

timely service, fair cost, good customer service, good communities, knowledgeable technicians, and more

11 months ago

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Gary

Choice is the worst company I have ever dealt with! It took 2 weeks to get a plumber to come fix my faucet! Then they made me pay $40 over the deductible saying they would only pay for a portion of the cost for the faucet itself! I canceled my policy right after this debaucle! I highly recommend you stay away from these rip off artists!

11 months ago

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Charles

I called. The repairman called same day to schedule. He came on time did the repair and the dishwasher was fixed.

11 months ago

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Shannon Kennedy

Overall, I've been quite satisfied with their service. I appreciate their commitment to customer satisfaction.

11 months ago

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Hector Castillo

Most of the time, y'all had a reason for not covering anything that goes wrong in any of the houses if tried it on two or three, if the homes and y'all haven't covered really anything

11 months ago

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Kimberly Crisp

The vendor nor customer service seemed to really care if the issue was addressed timely. That is bothersome since he is so critical during the winter time.

11 months ago

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Laura Armstrong

Every experience including our pool heater totally failing has been met with 100 professionalism and help.

11 months ago Edited December 12, 2024

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Marc K. Montgomery

They are excellent all around! They are quick and reliable! We love the Company and services they provide!!!

11 months ago

Choice Home Warranty Reviews