Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Donald

I called at least 4 times to stop service due to the property being sold. But each time I called I was placed on hold then disconnected, placed in the queue. Then disconnected promised a call back. Never received it. The only reason I can come up with is to collect more payments since I'm on auto pay. Maybe this review will get someone to call me. I'm going to terminate the service.

1 year ago Edited September 9, 2024

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Donald

Dislike they use loop holes in their contract to not pay for repairs . They always side with the repair technician even though there was proof that the repair technician made a mistake and was hoping we didn’t catch it , so that way they would have to send out another technician or just deny the claim so they don’t have to pay for it and leave me , the customer with a broken washer . Would not recommend .

1 year ago

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Jose

Follow up with contracted vendors to verify: 1. Whether parts have been ordered or not? 2. Whether parts have been received or not? 3. Repairs are being performed In a timely manner..

1 year ago

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Victoria

They are not a good company. They do not follow through and do not suppose their customers. We went 23 days without hot water and the only thing they would say is “please give us more time to find someone. We understand your frustration.” I don’t think they have any grasp of what customer service really means or just how much it costs to shower outside or at a truck stop. They are the WORST! Sure took my premiums though. IF I COULD GIVE A NEGATIVE RATING I WOULD!!!

1 year ago Edited September 9, 2024

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Sarah Perez

I’ve had a few service calls and all but one were approved. All the issues were fixed in a timely manner. I’ve been very pleased with them.

1 year ago

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Diane Sullivan

I paid 65.00 to AC tech that told us our AC was leaking and would report to Choice but reported that our AC was in good working condition. I don’t have 65.00 just to throw around. I tried to call the AC man but he did not answer, If you can’t give us 65.00 back then at least get us a credit for $65.00 and we can use it toward getting our garage door opener looked at as it’s not working right even though I put new batteries in it. Thanks

1 year ago Edited September 9, 2024

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Gwladys Axelrod

Found a reason not to even find a cause of a leak in my plumbing. I need a service that will do a maintenance call for each appliance once a year. It really has to be urgent with Choice. Going with someone else who meets my needs. I paid over $500 a year and got nothing!

1 year ago

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Dana

False advertising. When Choice says they will replace your appliance if they can’t fix it-they DO NOT. Read the fine print!!!! I had a dishwasher that could not be fixed. Choice sent me a letter saying they were replacing it but in lieu of replacing they sent me a check for $247 for me to replace my own dishwasher. Try to find a new dishwasher in today’s economy for that price. I had a nice upgraded machine too. This company completely inflates their advertising to sound too good to be true. Think again!

1 year ago

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Jacqueline Davis

I am not happy with the service provided by Choice, as well as the fact they denied to replace my water tank that went out, instead they chose to repair it, which now my water pressure in my home is very slow and I smell gas in my laundry room where the water tank is located. The service technician advised Choice it should be replaced, however Choice decided to go the cheap route and now I am left with a hissing tank, low water pressure and the smell of gas in my home! Extremely unsatisfied customer!!!!

1 year ago

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Misela Ortega

I have reached out to resolve a refund issue several times (via the website contact form) but have yet to receive a response. Is anyone checking these messages?

1 year ago

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Ravi

I have reported an issue with my garage door recently and was told the spring was bad and they need to have your authorization to complete the repair. The vendor company did not schedule an appointment despite several follow-ups and escalations I did with choice warranty. With garage door stuck for more than 10 days I had no choice but to get it repaired paying for the repair out of pocket as it was an emergency. I am too disappointed with choice warranty that I had to pay out of my pocket for the repair that was supposed to be covered.

1 year ago

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Jane

I put in as claim a year ago this September & am still waiting for my new pool pump which was finally approved Every time I call I’m greeted by an automated system stem that orders me to put in my phone number for a call back. The entire year after many many calls I have NEVER gotten a call back My dealer who has the pump in his possession can’t get ahold of Choice Warranty either. THIS IS UNEXCEPTIONABLE & I’m very disappointed with your company. We’ll see if you fix it

1 year ago

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Verified Customer

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reynaldo Trujillo

Dislike: increasing premium without prior notice, thats why looking another home warranty to replace choice home warranty

1 year ago

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Verified Customer

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Natasha Johnson

I like the company much. I am just having the same problem with my dryer that was fixed twice. Now I'm going to have to call for a come out again

1 year ago

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w nielsen

No coverage for a broken leaking h2o heater on a cold winter day with ill family, no call, no contact... I paid to have it replaced . Choice wouldn't even cover the heater $$ bad business.

1 year ago

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Verified Customer

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Oleksiy Blavat

Very quick response, I was happy with the tech that fixed my dryer. Had parts on hand, very communicative, able to take credit cards. Well done.

1 year ago

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Bernie Spoerri

I was impressed with the quality and professional service I received from Choice Home Warranty. I highly recommend them

1 year ago

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Monte Crane

They came on time but didn’t even come close to replacing my washing machine and would took awhile to talk to someone about why and never did and they still haven’t paid for my machine

1 year ago

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David

It took several days to find a company to come out and check my system. I was offered the reimbursement option but could not find a company that wanted to do that.

1 year ago

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Martin Bustos Ford

Good experience with our first claim. The service tech, George, that fixed our dryer was informative and fixed it without incident.

1 year ago

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Lupe Gomez

Wait for service appointment is not ideal and if parts need to be answered it takes another week, so had to wait for washer to get fixed for at least 2 wks.

1 year ago

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Marcia

I filed a claim and five weeks later. I still haven’t got a repair man to fix my air conditioner. I finally had to call my own who arrived the same day. I called him now. Choice is dragging their feet on reimbursing me and giving me the go ahead to get my air conditioner fixed, we are in the hottest part of the summer and I do believe this is unacceptable

1 year ago

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Wolfgang

Choice Home Warranty only works with untrustworthy independent contractors, and flinches when you ask if you could have someone from a nationwide company show up. The contractors usually show up in beat up vans, if the show up at all. It takes CHW DAYS to find a contractor willing to take the job. For the last service claim filed it took nearly 3 weeks to get a contractor out.

1 year ago

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Verified Customer

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Mike

The technician was a professional person, which he checked every thing. Waiting for a part to come in. Plus he explained everything.

1 year ago

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Kathleen

In the comments below I highlighted what I liked about the fast response time and the company assigned to fix my problem.

1 year ago

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Alice

I love most of the workers who come to our house . I dislike that when we call and leave our number u have a rep that calls but I pick up the phones receiver and rarely that anyone is there.

1 year ago

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Verified Customer

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Tracy Oliver

Takes a long time to fix dryer and refrigerator. Had to wait several weeks for parts. Not worth the wait. They also wouldn’t fix my microwave and gave me way less than what my model would cost. I had to install myself.

1 year ago

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Doug and Lauran Hawker

Recently we had an excellent experience with our warranty for a dryer repair. The technician was prompt, used great humor and got the job done.

1 year ago

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Larry

When I had a problem with one of my appliances everything went just fine. When I had a problem with my air conditioning I had to get the service myself.

1 year ago

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Vicki Scholefield

A timely response to get someone to my home and letting me know the result. For two different problems. Both problems were resolved.

1 year ago

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Telicia Horne

The customer service is awesome and if I can get on the website if I don't want to wait on the phone abd it is super easy.

1 year ago

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Edie Willoughby

False advertising! Not available for support 24/7, 365 days a week, as advertised. A better description is NEVER AVAILABlE! Do not use this company. Recently had a hot water heater installed. I could have purchased it for less than the price I had to pay! Do not look for professionalism anywhere in this company! Make any calls to their number or a personal number always leaves you with a message to leave a number for a call back “as soon as an agent is available”. Don’t bother, you will never get a call back or email response!

1 year ago

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Verified Customer

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Owen Cagle

Very quick getting qualified professionals out to diagnose and repair our refrigerator . Extremely happy that we have Choice Home Warranty.

1 year ago

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Daniel Sanchez

Choice representative was argumentative. Literally didn’t care my ac wasn’t working and was with out for 4 days. The company they sent said my system was low on Freon. Which means I have a leak. They only topped off system. So I should be having the same issue again when the level gets low again. Didn’t perform a a full diagnostic test, other than adding Freon.

1 year ago

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Cat Varnon

I was not Happy with my last appointment. I was never given a Date or Time, the technician just called ten minutes before he arrived. I tried to find out information about my appointment and was unable. I called and left my number for a call back, that didn't happen either. Very Unhappy Customer!!!!

1 year ago

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Tommy

They covered the springs in my garage door, but not the door they paid 200. I had paid 1550. Fixed my water leak in the wall not my hot water heater. They paid 250. I paid 1500. So you see the pattern here. Not very good service in my opinion.

1 year ago Edited December 12, 2024

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Panteha

I wish I was able to give 0 rating. After three years home warranty it’s a first time I need to get service for my garage doors issue. The vendors are working with this home warranty are really bad service. The company came charged us two times more than outside network that I found out after fixing. Home warranty didn’t approve for full price service. Technically both vendors and choice home warranty support each other instead customer. Vender’s review shows all customer’s have a same problem.

1 year ago

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Kevin Killian

it took the technician a week to show just to diagnose the problem. Then the next available time he could come back with the new part was two weeks later. Then on the day they we scheduled to complete the repair they didn't show up and gave me a new date two weeks later. Choice home warranty does nothing to help speed up the process. It is the worst plan and the absolute worst customer service.

1 year ago

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Ana Rodriguez

They answer to my claim right away. They contact company who is going to take care of problem and make appointment.

1 year ago

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umesh panwar

I recently used the service and they were amazing. I got instant response and both the service requests were addressed quickly and efficiently.

1 year ago

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Rowena

It took too long to be told exactly what information to send when choice could not find someone to come and assess why the water heater was leaking! We were many many days without hot water.

1 year ago

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Michelle

I liked being able to put a claim in online any time of the day. The confirmation that a technician was coming was very quick!

1 year ago

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Tsha

on time. Quick response to client need. I was update on my case each time , this showed me that you care and value your customers.

1 year ago

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Teresa

CHW waited two weeks to find someone to fix my air conditioner.I suppose they were trying to find a repair service that would find that the problem with my air conditioner was not covered in the contract. The repair cost me $1,000.00 So much for having a service contract ,

1 year ago

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Verified Customer

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Lenora

I paid over $6,000. For 5 years of coverage. My first claim required a refrigerator repair that Choice would only have paid for partially. I would have to paid for a circuit board and another service charge for a 10 yr refrigerator. Choice says they would not cover the circuit board because nothing was wrong with it but the compressor that went out could not be replaced as it was outdated. How can you not replace all parts to repair the “covered” refrigerator??? I am waiting for my refund check as I cancelled Choice warranty after this horrible experience. Where is my refund??

1 year ago

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Larry Imbro

For the most part I am very happy with Choice Home. I am still waiting fora payment for a freezer they could not fix and customer service was no help. I wanted a check sent and they keep doing it as an email payment.

1 year ago

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deana rose

It was very smooth and easy to request service for our A/C unit. The contractor was professional and fixed our A/C the same day!

1 year ago

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Faith Martin

Wonderful! Quick response and great service companies sent to fix our issues! Get Choice Warranty I tell all my friends. They are the best!

1 year ago

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Gloria

I had to pay too much money out of pocket for repair and replacement. In 2023 Appliance Appliance left a tube loose from the refrigerator that leaked and caused the ceiling to collapse in the basement, causing me to pay $1500 to repair. Today, Choice didn't replace my stove top. I had to pay $35 for an inspection from Lowes, $169 for Gas Permit, $169 for basic installation $40 for Gas hook up kit. Choice offered $338 Egift from Lowes which is not receiving until next 30 days. Why am I paying monthly with no benefit?

1 year ago

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Kathleen

I made my claim in the morning and had a plumber that afternoon at my house. The service was fast and fortunately an easy fix!

1 year ago

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