Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Anonymous

I've had to use it a couple times for when our air conditioner had gone out. We also needed to have some service on the clothes washer.

1 year ago

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Christine

I used my warranty for my dryer which was repaired. I also tried to use my warranty for my dishwasher that was not repaired and they did not want to cover it. It should have been covered and they basically just did nothing.

1 year ago

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Michael

Their service was good and response time was good. As soon as I initiate the claim there is a service appointment in 3 days, so overall I'm good. I'm happy with that.

1 year ago

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Verified Customer

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Elaine

I really appreciated the help that came out. They were able to fix the plumbing under the under and inside the house. Very nice two young men.

1 year ago

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Dorothy Belmont, NC

I was completely satisfied with the service and the technician and would recommend Choice Home warranty to anyone who doesn't have a home warranty

1 year ago

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Steven Gurgold Sarasota, FL

Not going so well. Had refrigerator repaired, supposedly. Still leaks, can't get in touch with company that attempted repair, left two messages in two days. Really disappointed , thought the tech, Hubert, was an upstanding guy, I guess not.

1 year ago

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Verified Customer

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ELIZABETH KLOTZ (Lisa Klotz) Appleton, WI

I would give a no star review but that wasn’t an option! So many things wrong with Choice….WAY TOO MANY sales emails, push, Too hard to speak to customer service live person!!! Too expensive with no providers that take this plan, and when you ask for surveys on the claims we have completed your computer system will NOT take the surveys!!! To just name a few, BUT I know none of this matters to you and nothing will come of this survey

1 year ago

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Verified Customer

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Patricia Gonzalez TX

If it has no start that is what I would choose. My goal to to reach thousands of people to expose my experiences and answer, solutions this company handles their business. This last guy you sent me damaged my water heater putting me to spend one thousand dollars to correct the problems. No solutions what so ever But if I can reached 5000 people not to get your warranty I will never renew

1 year ago

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Mark Hoffman, NJ

It took over 5 months to resolve my issue, during which time they denied the claim after approving it and I had to fight for it to be reinstated. Their tech caused $21,000 in damage which I had to repair through my homeowners insurance which will now incur a rate increase as well as costing me $500 in deductible. If I could give leas than 1 star rating i would

1 year ago

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Rosemary Albuquerque, NM

It was easy to schedule my claim online. They scheduled my appointment right away and Sears came out and solved the problem on my refrigerator.

1 year ago

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Ashlie St Louis, MO

Really hard to get a person assigned to your claim. When it is assigned they give you an appointment date and time without asking preference, then you have to reschedule and it takes longer..assuming they even show up!. I have had this company for a home warrenty at my previous house as well and this seems to be their normal customer service. It's awful.

1 year ago

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Verified Customer

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Pedro Ramos Port Saint Lucie, FL

The service person was great. He perform a complete check of all the AC system inside and outside the house. System is working excellent.

1 year ago Edited July 12, 2023

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Holly Shockey

Nothing has worked. Currently being made to wait on a part for AC that was back ordered. When I called someone else to look at it they got my AC working after I have been sweltering for two weeks. I am still waiting on the part with no time line. Tried to reach out to a manager but many times I can’t even get thru. So far this warranty is useless.

1 year ago

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Migdalia Philadelphia, PA

My first claim was taking care by the next day. The second claim. it took almost 2wks for them to come out and still having issues. The tech needed to come out again less than a week

1 year ago

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Gary Brandon, FL

Dishwasher...2 contractors respond, can not be fixed or repaired. New dishwasher $890. Choice Home Warranty payment...$250. Then, I had to fight with them, saying I did not complete their online form, for which I did. Their business is to take your money and reward you with pennies on the dollar

1 year ago Edited January 10, 2024

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Verified Customer

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Philip Jones Seattle, WA

For the second year I chose Choice Home Warranty I called them for electrical repairs and they’ve been reliable, I highly recommend them.

1 year ago

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Verified Customer

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Alfred Houston, TX

I liked the prompt response to getting my AC unit repaired. The tech contacted me the next day after my submission and arrived as scheduled.

1 year ago

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Michael Boles Los Angeles, CA

Customer service is lacking, difficult to understand the representative in a foreign country, had to call multiple times and the issue was input by the customer service rep incorrectly. Paid a service fee for nothing. Would not recommend.

1 year ago

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Verified Customer

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Chad Goose Creek, SC

Either their claim settlement system is broken, or they intentionally make it very difficult to resolve even the smallest service claim in a timely manner. To say that the communication between the claims center and the vendors that they use is lacking would be a huge understatement. I had to follow up with both choice customer service and the vendor back and forth at least 6 times over a 7 day period. I finally had to demand to speak with a manager to get the communication issue resolved.

1 year ago

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Verified Customer

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Ethan Omaha, NE

Submitted claim to repair my refrigerator/freezer pm May 11, 23 accepted a settlement of $494 in form of Lowes Gift Card to be sent within 30 days. As of July 5, 23, I have not received gift card. I do not intend to buy from Lowes as a local home furnishing store has better selection, prices, delivery and installation and financing term i.e 24 months no interest. I do not understand why Choice Home Warrant (CHW) wants to force me to buy from a business that I never show from. I will never recommend CHW to anyone for warranty coverage.

1 year ago

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Verified Customer

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Francine Tarrytown, NY

I have not had use of my refrigerator since June 12th, which is exactly 3 weeks. Choice Home Warranty has done a miserable, unprofessional and terrible job on getting my refrigerator fixed....and it is still not working and the part will not be received until another 2 or 3 or 4 days.....and then an appointment has to be made in order for the technician to come and replace the LG refrigerator's compressor. This screw up is simply unacceptable and I should be awarded 1 year of free service from Choice Home Warranty. Francine B.

1 year ago Edited January 10, 2024

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Verified Customer

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Michael

The plumber came out on a Sunday morning at 8:00 AM sharp! He was very personable and completed the repair in about 30 min!

1 year ago

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Joe Tampa, FL

Choice Home Warranty was very reliable they took care of all my problems. I would recommend them to all my friends and family. Thank you Choice.

1 year ago

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Yohannan Brookline Station, MO

Our fridge was not qorking and the response was very prompt and the total job took less than 20 hours. The technician was exceptionally good.

1 year ago

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Verified Customer

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Maureen

I called the number and got a rep on the phone and they said they would assign someone. They sent me a claim number and then I was contacted within 24 hours for service.

1 year ago

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Tina

We've never gotten good customer support. Our freezer went out and the person came out to look at it. Luckily they repaired it right then because in Choice said that it was a manufacturer defect and wouldn't cover it even though the manufacturer said it wasn't a defect. We will not be renewing Home Warranty.

1 year ago

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Verified Customer

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Xueyen

I think their customer service is good. It's hard to get a technician in our area, so it always involves a long, long delay. I think whenever they come they did very good.

1 year ago

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Tian Li Hu

It has taken too long to get my bathroom shower faucet completely repaired. More than four weeks since I reported its problems, three technicians still can't get their job done yet. I'm still waiting for this Friday's 3pm-8pm the last third technician to come back to replace a knob to stop its turning around. 😪

1 year ago

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Kyle Alamogordo, NM

Another day dealing with CHW claims managers. They continue to make up any reasoning not to move the claim forward. I was told to upload documents in one section, get confirmation for manager that it is good and will be looked at in the morning. I call back in the morning just to be told I have to upload documents in another section and once it is received it would take four hours to review. CHW continues to prove they do not hold their customer’s interests in high regard. It is my opinion that this company is the worst at every aspect of their business.

1 year ago Edited January 10, 2024

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Verified Customer

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Betsy Bissette Cary, NC

Not a great experience. Issues are not resolved on the first visit, technicians break parts and another visit from another company is set up and i have to pay the 'initial' visit again and it is not resolved at this time. I want a total refund immedaitely for the 5 year contract that i paid in advance!!!

1 year ago Edited January 10, 2024

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Verified Customer

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Laverne

Overall been very satisfactory. While the service has been very good, I've asked for something to do after the service to come back to me that wasn't done.

1 year ago

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Verified Customer

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Mehmet

I used them two times. One for the washer and the other one is for food processor. They were both broken. Their customer support is fairly responsive.

1 year ago

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Verified Customer

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JACQUELINE DUNN Henrico, VA

I like that I was able to replace my AC/heating system and not have to pay the very expensive amount as a result of me having the Choice Home Warranty.

1 year ago Edited January 10, 2024

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Verified Customer

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Bennie Cleveland, TX

The few times I've used Home Choice Warranty the people that have come to my house have been friendly and understanding about my issues.

1 year ago

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Verified Customer

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Catherine Duncan, OK

I called and got quick service on my garage door. Monty the tech from Diamond Garage Doors was great fixed the problem sight away

1 year ago

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Scott Knill White Plains, NY

I like not having to wait for approval of a part or replacement. Once the tech got to my house. He was done and gone in less than an hour.

1 year ago

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Verified Customer

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Lynn Robinson Concord, NC

I have had the toughest time trying to get the work done and to ever get reimbursed. I finally got tired of waiting for approval to have my two plumbing issues fixed. After waiting 6 weeks, I got verbal approval to pick my own plumber and I was to receive reimbursement. I have been told one check has been mailed, but I never received it. So far I have paid for a service that has not benefitted me in any way.

1 year ago

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Verified Customer

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Elton Boerne, TX

They are not able to service my Thermador refrigerator. The icemaker does not work. Their offer was for me to find someone to do the work. The person that serviced the Thermador oven issue took the initiative on his own to figure out how to do the repair. It took three calls on his part but he did get the job done and I would recommend him.

1 year ago

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Verified Customer

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James Fields Landing, CA

Always very responsive. Provides repair service personnel quickly. Annual cost is very completive with all competitors.

1 year ago

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Steven Derby, KS

Choice was NO help when we have our sump pump stopped working. It happened on a Friday evening. We called the number listed on our policy and we could only leave a message. We then filed a claim on line and got a claim number we had to replace the pump as soon as possible. We have water in our basement. When your agent called Monday we were told that we needed to use a repairman that worked with you. We couldn’t wait until Monday. We are sorry that we bought 3 years of policy with hooves #Warranty.

1 year ago

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Verified Customer

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Tanya

They're doing a good job. I just used my warranty and my experience was great. They sent someone out there, they did the job, they fixed the problem.

1 year ago

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Abraham

They took my request and once I got a date set they showed up on time for their date and the technician did a very good job.

1 year ago

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Susan

I've had good experiences and one bad experience. I had an A/C issue and they were very prompt. They came right away and they were concerned and prompt in their response.

1 year ago

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Beverly Sylmar, CA

Anytime I've called, I've gotten great personal experiences. I needed to use it for some plumbing purposes and the contractor did excellent work.

1 year ago

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Taryn

I will call this in tomorrow, but our dishwasher has been broken over a month. The technician came out and said it needed a part. I paid the service fee and he left and said 2-3 weeks max. He came back today for the SAME PROBLEM THAT WAS NEVER FIXED and did not have the needed part and wanted us to pay the fee again because he came out. For what? Meanwhile my dishwasher is still broken and my contract is expiring. What a waste of money for this warranty that does nothing.

1 year ago

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Verified Customer

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Kathy Lexington, SC

4D Plumbing fixed my problem. They were courteous and professional. I would use them again should another problem arise.

1 year ago

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Lee Georgetown, TX

Not honest at all. Declined electrical claim because "wiring is in the wall." Where else would wiring be locate? Stretched across the floor. This was a complete misrepresentation, in my view. However, the AC repair was conducted quickly and with a top notch vendor. Was very happy with that.

1 year ago

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Daniel Montgomery, AL

The time it's taking to repair my hot water heater. Filed a claim on 11 May 2023 and as of today, 13 June 2023 (34 days), company has not located a technician within their system to troubleshoot /repair my issue. Imagine 34 days without hot water. Doesn't exactly reflect the promise in their advertising.

1 year ago

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Sharrie Albuquerque, NM

I got a repairman out right away and no questions asked regarding the work to be done and paid for. The man was very courteous and knowledgeable.

1 year ago

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Ramesh Iyer

Waited for a repair person to come and fix our ice machine. Still, no one has come because all are busy. So, I got a local guy. He came in one hour. Paid him around $500/-. Two other companies I called said, they don't want to deal with Choice Home Warranty and their paperwork. This guy also refused to work with your company. Now I have to fight with Choice Warranty to get reimbursement!

1 year ago

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