Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Laura

CHW provided a 8.5 year old coil replacement - older than the failed coil that they took out. I cannot get a proper warranty on the "new" coil because it is so old. They also undersized the unit. They will not fix their mistake because the replacement is not currently broken. After multiple inquiries, I am getting pushed around and not given straight answers. Why bother with CHW when they are only causing bigger problems for me in the long run?!

11 months ago

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Iruthia

I was excited to get CHW but now I am unhappy, dissatisfied and disappointed as my monthly rate was increased and service call rate too was increased without notifying me. I tried calling resolutions but NO RESPONSE! I am now negotiating with AHS. Thanks

11 months ago

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Earleen

they have showed up as expected and made repairs. there workers have answered any questions. You can apply for help on line.

11 months ago

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Reba

After my very few claims that you have paid me hardly nothing, I wish I had my money back. Paid cash for a 5 year plan! Waste of my money. Last claim you did come through with $200 for a new dishwasher that cost $600. You once sent an appliance repair man to fix an electrical problem which you refused to fix because it was outside but house but on my porch. Will never recommend you to my worst enemy Reba Jan Proctor Foley AL

11 months ago

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Loren Angel

The men are very prompt on arriving at the scheduled time and had the repair done in a matter of minutes. Thank you very much

11 months ago

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Angela

Paying every month and then had to use for my washer, came out quickly,charged me $100 and tell me if I want it fixed my portion would be another $200, I don’t think so I can buy a new one for a few more hundreds

11 months ago

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Rhonda

I have been waiting a month to get the seal on the freezer door of my refrigerator fixed. Because the seal is worn out ice keeps freezing up on the inside of the freezer door and it has started freezing on the inside of the other wall and completely freezing inside on my food. They keep sending me wanting me to give feedback on their company and I’m just telling you the truth. This feedback is going to hurt them and it’s their own fault for not fixing my refrigerator.

11 months ago Edited November 20, 2025

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Onnalee

Choice warranty service providers are fast respond, approvals with a fast turn around and repair done right away ! Very happy with their service .

11 months ago

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Aaron

Was very professional and was pleasantly surprised how quickly the technician arrived to the house. A little disappointed on how long it took to receive the part but the repair was quick and the oven was working again.

11 months ago

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Leonard

Took to.long to replace our gsrbsge cuckoo Took over 20 days to replace our garbage disposal and when I Called got a person who spoke broken English had no idea What they were saying

11 months ago Edited November 20, 2025

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Patricia

I never need to worry about my appliances , when something’s wrong I call and a technician comes out and fixes my issue

11 months ago

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Andrew

We purchased a home warranty to fix things that break down. However, you find ways around it. Such as my water heater when it went out because the tank started leaking. Well we don't cover the tank was the reply. Then our ice maker started acting up and the reply was "The company shoould cover it because there are recalls on it. However, the company didn't cover it because it was bought as a dented appliance. Therefore, they won't cover it, and neither will you. Needless to say, I will not be purchasing another year from you.

11 months ago

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Norma

The appliance dealer came out and charged me $150.00. He said he would order a part for the dishwasher. I never heard from him. I left message after message with no reply. One time he answered and said he would look up when the part would be in and call me back in a few minutes. He never called back. My last message to him was forget it. I have bought a new dishwasher. I will not be calling for your help again!

11 months ago

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Alma Ames

My stove was fixed quick ly but I keep getting the run around about my washer being fixed o need some to call me about it.tne workers are very professional

11 months ago

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Bonnie Harrison

I have received Choice Warrenty service twice & received prompt, excellent service both times. Communication was courteous & responsive.

11 months ago

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AMANDA CARLISLE Ashburn, Virginia

Choice denied my claim, the vendor was great though... my repair was due to NORMAL WEAR AND TEAR...

1 week ago

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MaryAnn Western Springs, IL

I am over 80 years old and have been very agitated with Choice. Choice sent plumbers out 4 times to fix a running toilet. I paid $75 each time ($300). None of the plumbers could fix it and Choice refused to replace he toilet. The toilet is still running after their plumber fooled around with it and wouldn't come back to fix it. I have the bulb tied with a string attached to my faucet to stop the toilet from running up my water bill. They wanted me to pay another $75 for another plumber. For what? another $75 to have the plumber say replace it, and Choice decline it. Plus my monthly payments !!!!! Very disappointing and aggravating experience. My toilet is still running and Choice will do nothing but tell me to pay more money for nothing. I would not recommend them.

2 weeks ago

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Tony Acworth, GA

It took way too long to get a egift card to replace our broken microwave. 30 days to wait for $194 is just not right. We've had other appliances and HVAC replaced on our own dime cause we can't wait 30 or more days to get things fixed or replaced.

4 weeks ago

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Mary Riverside, CA

Everything was great. Times were met as promised. Very good repair. Tech was prompt and showed me the parts that were replaced.👍👍👍👍👍👍👍👍👍👍

4 weeks ago

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Michael Claymont, DE

My home was built in 1986 with a very weak plumbing system plus the appliances are getting old.I have used my warranty on a new hot water heater and two plumbing leaks so far.Everything went smoothly

4 weeks ago

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Joe Vauxhall, NJ

Needs to get back to the person who puts a claim in fast

1 month ago

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Robert Montague, MI

We wanted a warranty for our appliances but our claim is not being settled nor phone calls returned

1 month ago

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Jerry Omaha, NE

One month to get part for stove, still waiting.

1 month ago

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Robert Monroe, NY

Choice needs to have availability of vendors on weekends

1 month ago

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Charlette Austin, TX

I would like someone to call me please. The job was never done. PLEASE call me 8955094545

1 month ago

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Kathi Mc Keesport, PA

My sister suggested it. It was okay the first year

1 month ago Edited October 23, 2026

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Donald Havens Sweetwater, TN

Still waiting...fingers crossed.....hopefully soon?!?!

1 month ago

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Maureen Palm Harbor, Florida

We bought it on the recommendation of our real estate agent

1 month ago

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Evelyn Mobile, Alabama

I'm still in the process of getting my dryer fixed. It's been weeks, and still not fixed

1 month ago

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Vaidas Janavicius Fort Myers, Florida

Very sad that I have to go through hoops to get things sorted.

1 month ago

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Robert/Reba Charlotte, North Carolina

My sisters have Choice as there warranty company

1 month ago

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Stephanie Sandy Springs, Georgia

Attempt to find quality services that fit my budget.

1 month ago

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Joyce Richmond, Virginia

U not a good company u cause idisnt fix Ac no rating get it together so your company can be Bless

1 month ago

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Ellen Hulbert, Oklahoma

Thought they would be better than AHM who I had before

1 month ago

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Gary Valley Springs, California

Because they’re my home warranty provider

1 month ago

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Anthony Concord Township, Ohio

Not happy with review on my order. I felt they could have repaired my problem, but they didn't

1 month ago

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Jason Arlington, Tennessee

Existing coverage when we bought house. They call too many times

1 month ago

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Randall Willard, New Mexico

I thought it was a good company in the beginning

1 month ago

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Derona Gainesville, Georgia

I havexa warranty with you, but getting repairman out tsk3s too long

1 month ago

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Kevin Fort Worth, Texas

Can get thru to see about adding optional coverages

1 month ago

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John Oxnard, California

They SEEM to get things done.............

1 month ago

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Kesha Cambridge, Massachusetts

Waited two days in summer heat they couldn't get a tech to my home . I canceled my service

1 month ago

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Pauline Carter Urbana, Maryland

I have not been able to secure an electrician for several weeks now…totally unacceptable!

1 month ago

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Clyde Phillips Los Angeles, California

Home repairs! PROBLEM: Took 13 days for air conditioning repair! NOT GOOD

1 month ago

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Ricardo Rizo Covina, California

Customer service representative Isiah was very helpful and explained all the coverages. We had a very satisfying experience with his overall explanation.

3 months ago

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Draughan family

I was very pleased with the service I received this past week. The technician was knowledgeable and professional. He arrived at the time noted and he was fast and thorough. I will recommend CHW to my family and friends.

6 months ago

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Cynthia

I switched from AHS to this company nearly four years ago and have not been disappointed so far. We’ve had four issues that warranted using the warranty. Each time the process was smooth. I appreciate that.

6 months ago

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Peter Vidi

New to Choice. Let’s see how they do. Sign up monthly. Contacted subsequent to signing up by another person who wanted me to sign up for 42 months a a discount. Told him I was not interested. He pressed to get the sale. I ultimately hung up. Not a good introduction. Pressure sale.

6 months ago

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Lidia Loxahatchee, Florida

I am very satisfied with the service I have received from Choice Warranty. My AC stop working and they open a claim and sent me a technician with in a few hours who fixed it. He was very knowledgeable and courteous .

6 months ago Edited August 15, 2026

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Stephanie Morris

6 months ago

Choice Home Warranty Reviews