Choice Home Warranty: Read 49,118 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

Tracy Alailima Saint Johns, FL

I had an issue with my air conditioning and they did not have a technician to come out so they offered the reimbursement option. I am still waiting to be reimbursed. The company that assisted me does not provide itemization in the fashion that is being requested post instalation and CHW has not made any advances to repay the out of pocket expense. There are basic google options that provide the details they are seeking and even if they came up with a breakdown that aligns with my region that would be acceptable however they are offering nothing and that shows that they are nit customer oriented at all.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Alyssa Indianapolis, IN

I have had home issues starting in January when I moved into my home. I think only one issue has been fixed and has not gotten worst after this whole time here (washing machine). When I would try to reach customer service they would give me the run around until I got ahold of Lauren K's number. But what is ridiculous is my realtor team had to call before I could even get a person to communicate with me. Hilltop plumbing came out and butchered the job of trying to fix my ac. The customer service guy was rude and yelling and chewing in my ear and screaming at his technicians if they were coming to my place. The guy showed up like 30 minutes late making me late to go pick up my daughter from school. Later upon his leaving he social media requested me which was unprofessional. He then came back to finish the job and caused my ac unit to start leaking causing another issue. Then Final Touch came out to fix my sink. I saw him tighten and he advised to put a fan down to dry the spot and sprayed mold spray. Days later and the spot has now covered my entire floorboard and black mold appears to me growing. When I went to him about it he was nasty with me and told me since I saw it leak one time from the left basically it wasn't his problem bc he fixed the right side. My thought I is it's the same unit, a sink, what does it matter what side you did. Please ethically fix it! I'm disappointed in the venders and the excessive times I have to pay service calls bc they say it falls under another category. They take advantage of people who don't know what category it is so we pick what we think sounds like the problem only to have to pay to have an issue fixed that was supposed to be resolved. I am a single parent getting no help and cannot afford to be doing this. Going into the next year I won't be partnering with Choice again.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Iris Thompson Clinton, MD

I am a new Customer and I wasn't approved for any claims. The claims team didn't work with me to dissolve the issues. I paid out of pocket for a new water heater for my first claim denial and after 6 months, I was denied again and I have to pay out of pocket to repair my air handler leak. I also paid in full for my year contract and I paid 2 service fees without receiving repair. I hope I don't have anymore appliance issues because I don't have confidence that CHW will approve my claim. I should feel secure with a home warranty, but instead, I feel ripped off. I asked to cancel my contract, but that will be a $50 cancellation fee. More money out of my pocket. This is an expensive lesson. I will never buy a home warranty. I'll pay out of pocket for repair because it'll be cheaper and I won't have to stress if I get denied for a claim after paying for a warranty. I think CHW will deny any claim that will cost them over $50. BUYER BEWARE!!!!

4 years ago

check_circle

Verified Customer

star star star star star

Jerry Lee Mc Kinney, TX

I have had Choice Home Warranty for several years. I have made 2 or 3 claims. All claims have been easy to deal with. The problem has always been fixed.

4 years ago

check_circle

Verified Customer

star star star star star

Jeanne Parker

My first experience was stellar almost the whole process. The automated system didn't understand my request so improperly scheduled an appointment. When I spoke with an individual, he straightened everything out and got me on my way.

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star_border

Margaret Spatar Warren, OH

Great service and people. Customer service reps are hard to understand with their accents but do well. Everyone is friendly and tries to accommodate everything. So leave me alone with reviews. Your company is good.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Iesha kirby

They take too long to find services. And I've had to pay a service fee for the exact same issue 3 times.

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star_border star_border

Ricky Clover, SC

Choice I have not been able to get technicians out or out in a reasonable time meaning 28 to 48 hours.Technicians are not going for the process if I have to choose one myself and I'm having to pay out my pocket and still pay a monthly fee to you all for the service contract.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Donna Baldwin Myrtle Beach, SC

Have had 3 issues , 2 service calls and both less than impressive. Then I read that IF the appliance is not able to be repaired they will pay $500! $500 does not go anywhere close to paying for a washing machine refrigerator or stove!

4 years ago

check_circle

Verified Customer

star star star star star

Quin Paul

So far, I have received quick response and the providers have been excellent

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star_border star_border

Dana Figge DE Land, FL

They do not cover as expected (example $500 on a $850 washer & only $200 on a $650 dishwasher. Better than nothing but not as good as I had hoped. When refrigerator door flapper broke company charged me $65 to tell me choice warranty didn't cover that. As it turned out part was no longer available & I had to replace refrigerator at my expense

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Calvin broderick South Boston, VA

Slow response and no call back when y'all talk to the tech y'all never ask me if it was fix . I am looking at another company my a/c needs total replacement my main unit is rusted and leaking but I know I have a problem getting u to do anything

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Denise Companion Saint Cloud, FL

The sales representative (Jake) sold me 2 add on coverages that actually were not covered because our spa is above ground and the septic coverage is VERY limited. Truly a disappointment because I paid extra for BOTH of those coverages

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Catherine Melnyk

I have been completely ignored by my appeal person!

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star_border star_border

Susan San Antonio, TX

I have not been too pleased, I will probably be looking for a different company come this time next year. Our air conditioner was making a funny noise so I called in and they said the part they needed to repair it wasn't under warranty so they would not fix it.

4 years ago

check_circle

Verified Customer

star star star star star

Connie M Omaha, NE

My dishwasher was not turning on so I had I had them come out to look at the dishwasher. He was a very prompt gentleman and he got the work done and took care of the problem.

4 years ago

check_circle

Verified Customer

star star star star star

Charles Fort Myers, FL

They're very responsive and they set up the appointment very quickly. My dryer was making a weird noise and they came and fixed it. I just paid the deductible and was done.

4 years ago

check_circle

Verified Customer

star star star star star

Anna

My dryer started making noises and wasn't heating anymore. I put in the claim and I was contacted right away and it went smoothly. It was taken care of promptly.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

R. Roswell, GA

I have a case open right now that they haven't resolved and they haven't been proactive. I have to call them to figure out what's the issue and they don't call me back. Choice sent the technician and he did the diagnosis and said that he's got to order parts and he would come back and I still haven't got anything back yet.

4 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Memphis, TN

The people that come out have been good, very competent, efficient and quick, in and out. Most of my experiences have been good. I like the website and the timely responses. Pricing was good. It was a reasonable contract.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Annmarie Phoenix, AZ

I think they suck. Their sense of urgency is not existent. My air conditioning unit went out during a thunderstorm just before a holiday weekend. I told them I had a transplant patient living with me at the time that I was caring for that we couldn't wait five days without air conditioning. We ended up staying like seven or eight days in a hotel that cost us a lot of money and they didn't cover any of it. I would rather pick the vendors I want to work with, not the lousy one they pick.

4 years ago

check_circle

Verified Customer

star star star star star

Linda Kennedy Trinity, NC

They are prompt and usually the service is great I am not happy with a recent settlement for a replacement dishwasher but other than that they have worked with us well

4 years ago

check_circle

Verified Customer

star star star star star

Bruce Orlando, FL

I had issue with a home device. When I called Choice Home Warranty, the response was quick and they immediately arranged repair next day and did follow up after job done

4 years ago

check_circle

Verified Customer

star star star star star

Robert Musser Catlettsburg, KY

So far I've only had one claim for an issue with my pool pump. It was handled quickly and conveniently and only cost me the up front payment of $65.

4 years ago

check_circle

Verified Customer

star star star star star

Sherry Smith Houston, TX

The recent experience I had with Choice Warranty for a service request satisfied me. I look forward to enjoying more satisfactory service for any future needs. Thank you.

4 years ago

check_circle

Verified Customer

star star star star star

Martha Diaz

outstanding choice of service. They took care of the problem at a very affordable price. I know Choice Home Warranty had their customers in the center of their gpal.

4 years ago Edited July 31, 2024

check_circle

Verified Customer

star star star star star_border

Eduardo Aguiar Orlando, FL

I had a garage door break down only 4 months after buying my warranty. I called Choice , they set up a repair specialist in 72 hours I had the door fixed no questions. Only cost me a small deductible.

4 years ago

check_circle

Verified Customer

star star star star star_border

Jack Suleski Erie, PA

Initial response is very good. However, a plumbing issue resulted in a tech dispatched that said he really wasn't a plumber and I knew more about solving the problem than he did. Required a different tech to resolve.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Ann LaRussa Phoenix, AZ

Back in November it took over 2 1/2 months to get the problem repaired, and each time they were at the house it got worse. I do want to say, we had three plumbing companies at the house. the most recent company we had come twice for two different issues, and we were very pleased with the work he did.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

John Mclees Wappingers Falls, NY

I was having trouble with my air conditioner they sent a technician to replace a part was running well and it stopped working another technician came said that they put in wrong part and again replace it I went away for 5 days when I got home turned the a/c on load humming noise until the condenser blew up sent a third technician they said that they had to get the authorization for a replacement and that was three weeks ago

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Isaac Cohen

While I think the service is good I also think that there should be room for situations that are unpredictable and out of our control to make exceptions for when a service is needed. It is not always easy to work with a company like Choice Home Warranty when the circumstances are different and need their attention. Please take that into consideration.

4 years ago Edited May 29, 2025

check_circle

Verified Customer

star star_border star_border star_border star_border

Susan L Thomas New Albany, PA

On May 18, 2022, I was using my turbo boiler on my cooktop burner. I heard a loud pop, then a crack. The top of my cooktop did crack!! I've used a ceramic cooktop for over 20 years and have never had this happen. I called Home Choice Warranty, unable to get through to a person, I was instructed to go the website and fill out the claim info on line. Initially, they sent A & E Factory Service out on 6/23/22. So things looked okay at that point. They said that they would order a new glass top part to replace the broken one, and the piece would arrive at my home within the week, if not, call them. I called A & E to let them know I didn't receive it. They said they couldn't get it and they now had to order the piece from the manufacturer. Another week or so later, they said that the manufacturer doesn't make that piece anymore and that Home Choice Warranty would have to get a replacement cooktop for me. After that, it was a game of me going back and forth with both companies. Home Choice kept telling me that they needed a diagnosis from A & E. A & E kept saying they already gave Home Choice the info. I told them Home Choice never received it. I requested that they call Home Choice because I was stuck in the middle of their lack of communication. A & E said that Home Choice for sure received the diagnosis because it was uploaded into their portal that they use. Meanwhile, while they are trying to get their stuff together all this time, I have no cooktop!!! When I was finally able to get through to Home Choice, they said it needed to be an official diagnosis and A & E hasn't provided one yet. The person I spoke to apoligized and said she would look into things. On 6/24/22, TWO MONTHS LATER, I received a denial of coverage because they said we didn't take care of our stove properly! I will definitley resubmit and have Choice review this claim. The cooktop is only six years old and we "baby" it. So no foul play involved. I intend to send pictures of our kitchen/ appliances to show the care we put into our home. So for now, I'd give them a "0" if I could with all of the time and stress they are causing us, when we thought we took the necessary steps to avoid this!!!

4 years ago

check_circle

Verified Customer

star star star star star

Arnes Basay Killeen, TX

Very professional I have no complaints put in my request technician get hold of me came asses the issue concluded need to be replaced came with the item and completed the job

4 years ago

check_circle

Verified Customer

star star star star star_border

Debi Salling Lemont, IL

They rank well for the 2 times I was approved for a repair. My 1st repair was denied and I disputed it. It was still denied. I feel it was unreasonable, put my family in danger and cost me over $500 to repair on my own.

4 years ago

check_circle

Verified Customer

star star star star star_border

Carol Vickery Desoto, TX

Recently we had a concern with our GE refrigerator freezing upon freezer side and not cold enough on refrigerator side. Choice Warranty handled our concerns quickly and met our needs.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Eloisa Arlington, TX

YAC was not cooling. There was several companies to check the AC. It took a year before they decided that I needed a new AC. When it went out it was when the temperature was extremely hot that was it June when it stop cooling and through the rest of the summer.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Celestine s Joe Sanford, FL

Choice Home Warranty have companies that do not come when they are suppose to and also. I have had a problem with my hot water heater. They told me I should contact the technician that came out to get the date that my hot water heater would be available. Why should I contact anyone. I feel this is something they should follow up on.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Fred Fair Fritch, TX

Customer service is terrible. The person that sold me the warranty assured me if I had any problems I could call him direct. When I called they act as if they dont know you. I have tried to get a refund for one of my properties 3 times now and just when we get to the refund part the call is dropped. Really 3 times in a row?

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Leonard Joliet, IL

I had a repair job that they approved, but I had to pay the total amount out of my pocket. When I called customer service on three occasions and was told that they would call me back, and to this day, I still have not heard from them.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Dorothy Desoto, TX

The service providers that sent for my air conditioner were price gougers. They put a hole in my line and can't back wanting 4K on one visit and $525.on the next visit. 72 degrees and Dexterity. Choice Home was no help . I had to go outside of choice to get my repairs.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Dana Hogue Newark, DE

My HVAC system stopped working. I called and submitted a claim. A tech came out and said and electrician needed to come out to replace the breaker in my box. That tech came and tried to swindle money to have the entire box replaced unnecessarily and hike prices to replace both breakers when they as worn and rusted as he led me to believe. Then I needed to have an HVAC tech come back out but was through a different company. He said he needed to order a switch and after he not returning calls and never hearing from him again, another company came out and said it was a leak;not the switch but would be $1200.00!! Your company refused to resolve this claim stating it was due to normal wear and tear. This system is only three years old. I set up an appeal and AGAIN,was denied any help in resolving my problem since parts under warranty. Its the labor to fix it that would have been a tremendous help to me but your company refused to help me further. This is a new warranty that my father strongly spoke very highly of your company in having one with you himself for 6 years and was very satisfied with. He is appalled at this outcome as am I and considering not renewing his warranty as I am also. This is the first time I have used your services and from start to finish have been DISSATISFIED! I will be speaking of my experience with your company to everyone. My father has also shared this with his friends and family. I am still without a working HVAC system and have medical problems that is being effected by my dead end situation with all of this. I cannot afford to have it fixed. I'm upset over the weeks of ongoing appointments, lost time from work, the amount of time all of this took to just be left without a solution, a fixed system and extra frustration and anxiety I medically just cannot afford to have and my myself and children suffering in the summer heat. It's horrible how you will take money but when it's needed to be used for services paid for, you turn your cheek the other way, have a blind eye to standing by your customers and their needs and don't think twice about it or even meeting me half way and negotiating something that can be worked out to help the very customer that depends on you and your services when needed.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Steven Collins Hinesville, GA

I've called them about my ac, after they sent a tech out to fix it, on the 10th of June, my pipe outside started frosting up, not quite frozen yet, I called them back on the 10th to tell them my situation, long story short,I haven't seem the tech yet, even after they told me, ye would come back and I don't have to pay the 85. So I called a few days later, and the girl said, she was getting a hold of them, because the tech had to give them a diagnostic update, she even told me she was on the phone with them, while she was on the phone with me, told me to call back the next day, and they should beable to tell me what's the next step, I called back two days later thinking I'll give them a extra day, the girl who answered this time, says, no diagnostic was uploaded, I'm like than I was lied to by yall!!, so she tells me she's gonna send the tech a email, to call me, I waited, and no call for like three days, I called the company personally, they said,no one sent them anything!!! We pay a home warranty company to help us, and I'm not feeling like yall are!!

4 years ago

check_circle

Verified Customer

star star star star star

Grace Robles Herndon, VA

They are a good company but I experienced having to pay twice for the same service even though it was cause b the initial reason of the service ticket.

4 years ago Edited January 19, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert Parker Mc Gregor, TX

The repair person came and said our icemaker could not be repaired because of parts unavailability. Choice offered me under $400. To settle my claim when it costs $2450 for a new one. When I objected, I was told a senior claim adjuster would contact me and when she did I voiced my objection, she asked me to supply some additional information. She said she would email me within 24 hours and I could respond. After 30 hours, I hadn't heard from her so I got her email address and sent the information. It has been 10 days since I talked to her and still no word. I have recommended several friends to Choice and they are now Choice customers. Now I regret doing so.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Michael Cateriny Orange City, FL

They pick and choose what they will fix. My A/C blower motor started shaking really bad and there saying it's my fault for not catching the problem before the bearing went bad. I tried to speak to the case worker and she still said no. I'm calling my own repair man. I would never do any more with them total rip off. ker but she still said they won't fix it. king with king eek with case woeker aboat

4 years ago

check_circle

Verified Customer

star star star star star

Kristina Sadovnikova Las Vegas, NV

The appointment was scheduled immediately. They showed up on time and I received several phone calls to verify the schedule. Problem was slfoxed the same day.

4 years ago

check_circle

Verified Customer

star star star star star

Jim Oelgoetz Lenoir City, TN

Service was fast and prompt, though the technician could have done better to replace the water heater insulation after removing some of it for the repair.

4 years ago

check_circle

Verified Customer

star star star star star

Daniel Joseph Bonanni Beach Haven, NJ

prompt and professional, the service representative is attentive and responsive compared to the last warranty company that I always had to call, recall.

4 years ago

check_circle

Verified Customer

star star star star star

John Durkin Westfield, IN

CHW has a large array of options to choose from. They will work with you as far as contractors go. Just a good home warranty company to have in your corner

4 years ago

check_circle

Verified Customer

star star star star star_border

Linda Steele Murchison, TX

I have only had one experience with this warranty company. The experience was very pleasant, courteous and thourough. We will reconsider the rating if further experience is forthcoming.

4 years ago

Choice Home Warranty Reviews