Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Linda

I have a claim that's been out there for two weeks and nobody's contacted me. I'd like my claim that I've got out there, that's been out there for a couple weeks, taken care of. I'd like to be contacted about it.

1 year ago

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C

The first time they ordered the wrong water heater although they were sent the measurements and then when they were told it was the wrong water heater they ordered another water heater and the plumber mentioned that they ordered it. However, it was out of stock where they ordered it, and I have not been able to get in contact with anybody. Nobody's called me back to find out what's going on. I hope this is resolved soon. And then I may just cancel. I don't know what I'm going to do.

1 year ago

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Ruby

They suck. I haven't gotten no money back. I've been calling them for a whole week now and I cannot get in touch with no one. They don't come out when they say they're going to come and when your stuff were down, they're not there for you, but they won't pay money on time. Every month they want their money on time. If you're not on time, they will call you. But when it's time for them to fix my stuff, they're not there for me.

1 year ago

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Verified Customer

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John

I've used my warranty three times and they have very good technicians that they use, but two out of the three times they either disallowed the repair or they charged me for something that was part of the repair. So it seemed like a bit of a scam. When my old company charged 65, it was 65 to fix it. But with Choice Home Warranty they seem to always find some reason not to allow the whole thing or all of it, so they each time I had to pay 100 or 150 - more than the 65.

1 year ago

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Verified Customer

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Joan

I had a problem with the air conditioner - it wasn't cool and they came out and they fixed it. It was easy to make the appointment.

1 year ago

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Ben

Slow response. Once they get there, they're very good. I tried to use it on my ice machine, which I was told when I bought it that it would be covered. It was installed. It's not an ice machine in a refrigerator, it's an ice machine in a separate appliance. And when I called about a repair they said it wasn't covered.

1 year ago

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Anonymous

Most every time I use it, it's done quickly and efficiently, but then there've been a few times, like the time before last, that I didn't get help until like four days later. They didn't get anybody assigned to me.

1 year ago

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Jessica

Much cheaper than the other warranty I have. I've only had one experience and it was positive. The first time I used them it was very quick and responsive.

1 year ago

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Verified Customer

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Brent St. George, UT

I had 3 claims and all 3 were handled promptly and professionally and all seems to be in the works for solutions. I am impressed!

1 year ago Edited January 15, 2024

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Verified Customer

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jcdlawnandlandscape Charlotte, NC

I appreciate that covered items and systems are very expensive today, so having those items covered is very empowering to a good nights sleep!!

1 year ago

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Verified Customer

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David Anderson TN

It takes FOREVER to get a technician out. I'm now going on 4 weeks without a dishwasher because the tech that they send won't give us an ETA on when a simple latch will arrive which I could have ordered in 48 hours on Amazon. As a broker, I have always pushed to have a CHW policy provided for my client but this is the first time I've lived in a home covered by CHW. Needless to say, I will no longer be negotiating to add CHW policies for my clients.

1 year ago

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Verified Customer

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Deborah Glenn Knoxville, TN

This is my 4th try to send this review. At first I was pleased with the company that answered my call. So Choice seemed to be good. Now I have to say that I still have issues with my drains, but the leaky faucet is fixed.

1 year ago

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Verified Customer

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Bernadette Bechtel El Paso, TX

Although the speed of service and the contractors used were great, we were led to believe that the replacement would be completely covered. In truth, only about a third of the cost was covered.

1 year ago

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Cruz Hayward, CA

1 year ago

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David Burleson, TX

I have wasted 3 days of my time trying to communicate with a Bot or through text what is wrong with my dryer. Sears has been out twice and Garcia Brothers once. My vent is not blowing out correctly, therefore overheating in the house. I WANT TO TALK TO A HUMAN SUPERVISOR TO GET THIS FINALIZED.

1 year ago

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Verified Customer

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Brian Trenton, FL

Wait way to long for service. They don’t replace you appliances they give you values half if lucky of what they are worth. Had problems with Air Conditioning in the summer Florida heat. Didn’t get a service tech for several weeks. That’s a good service I think not. Very unhappy. Got it fixed and replaced on my own. Problems with other appliances same garbage show. I will never purchase one again

1 year ago

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Verified Customer

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Marybeth Born Springfield, OH

You never want to use a warranty, but it's fabulous when you do need it. They were fast, friendly, and fair when I needed it! EXCELLENT service!

1 year ago

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Verified Customer

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sol brinsfield Elgin, TX

Would not replace grinding motor on first tech visit .Said " not failed yet so will not repair.Motor seized up that PM(holiday week-end )and 107+ degrees!!Called back and tech returned the next week said motor seized up and would replace.Choice declined saying lack of maintenance was the cause.....THIS MOTOR WAS 44 YEARS OLD!!!A month later still no a/c.Decided to replace unit and will cancel Choice and find another provider.I understand that this is typical of Choice.

1 year ago

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Verified Customer

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Christi Lopez Springfield, VA

The service is great and the home warranty is definitely worth having. However, it's sometimes the companies delivering the service that aren't as top notch.

1 year ago

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Verified Customer

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George

Everything was exclusively taken care off,we recommend Choice Home Warranty to everybody,piece of mind completely!!!!!

1 year ago

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Irene Centerville, MA

I like that I had a technician come and restart my AC. He said he put in a dye to see where the compressor problem might be. The AC worked for about a week, then stopped. I have had a problem since July 28th. The inside temps of my house have been 88- 89 degrees. The original company is 2 hours away. That company didn’t like working for Choice . In the mean time I’m without a working AC. Waiting for the email Choice promised me about who will fix it.

1 year ago

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Verified Customer

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caryn fox Summerfield, FL

I’ve gotten service for every call. When I ran into a problem with one provider the company sent a second one to deal with the problem

1 year ago Edited January 10, 2024

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Verified Customer

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Jennifer Jordan

Prompt response fixing my air conditioner! Very pleased with the service. Reported on a Sunday and was fixed by Monday afternoon.

1 year ago

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Ira Houston, TX

Not sure of which service But if for washing machina replacement technician excellent Unfortunately Choice leaves me with a better taste Should not take this long to receive funds to replacement washer Quick to sign me up Absolutely no empathy for seniors having to put out excessive funds to get clothes washed Since like most seniors living on fixed income Not amazing at all

1 year ago

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Verified Customer

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redell louis Breaux Bridge, LA

My rating is purely based on my last encounter. The Customer Service Department is horrible. They have no desire in getting claims addressed in a timely/satisfactory manner. Although they ordered the wrong part, we had to suffer and pay more. It has always been a struggle to get appliances repaired, however, the issue with my air conditioner tops everything. We have been without our unit for at least a month in 2023 with triple digit record heat daily. No company treats their valuable customers in such an inhumane fashion! We are highly dissatisfied!

1 year ago

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Verified Customer

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James Newport, TN

the company you assigned to my repair was a smart ass l did not know about the appointment until hours before he was to come l called him and told him l couldnt do it at the time he had set he proceeded to tell me he didnt when or if he would be back in my area so it was now or not know when, l canceled him l called the office told them what happened they said they would find me another repairman that was the last l heard from you or the repair guy

1 year ago

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Verified Customer

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David Barton Springfield, MO

I liked the ease of filing a claim online and the quick response I got from Choice and then from the service company for my A/C.

1 year ago

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Verified Customer

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Mac

I used it maybe not quite a month ago. Our air conditioner had gone out on a Saturday, and they came out that Monday, so they did real well.

1 year ago

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Verified Customer

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Ericson

The motor went out on my one of my A/C units on the condenser fan motor and they came out I think within two days and replaced it.

1 year ago

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Verified Customer

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Tim

Everything's positive. They came out when we asked them to. Our garage door was broken and they came out the next day and fixed it.

1 year ago

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Verified Customer

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Judith

The most recent time my air conditioning went out on a Sunday, they were here Monday afternoon. But I mostly use the app and it's difficult.

1 year ago

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Anonymous

I wish I didn't use Choice. I needed it to get my garage door opener fixed and it took me probably 42 hours on hold trying to get through to somebody that actually would take care of it. Every time you call, they put you through a bot system that keeps giving you a new claim number. So I had like 3 claim numbers on the same issue and I just needed to speak to somebody.

1 year ago

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Verified Customer

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Paul

The people wanted me to get the A/C repaired myself and to turn in the billing to them. But I don't have the money to do that. It's up to you guys to do that. It's still broken and they haven't followed up. Thank you.

1 year ago

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Verified Customer

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Bryan

I've been trying for two to three weeks to get a couple of problems squared away. The people they keep sending out say they cannot work on the particular type of air conditioning equipment, even though they're pretty standard in the industry. I'm trying to use it and they can't seem to send the correct people out to take care of my problems.

1 year ago

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Verified Customer

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Dee Riverview, FL

Perfect solution to taking the guess work out of trying to choose the right repair person. I've been extremely pleased with Choice's selection.

1 year ago

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Verified Customer

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Jeanne Ortega Belleville, IL

The repairman was excellent. He did the work quickly, explained what needed to be done and was very patient about scheduling.

1 year ago

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Verified Customer

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Rich Vertz North Port, FL

Technicians are sharp and well trained. Plz keep the cost down. Add Reverse Osmosis H2O Tx Systems to your coverage list of items to warranty.

1 year ago

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Verified Customer

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Michael Porter Provo, UT

I am very unhappy with the recent request for service. My AC is out and it’s in the 90’s in Tennessee. It took two days for someone to accept the bid and when they did the appoint was two weeks away. When I went to sign up to find my own service tech, the SAME company had canceled and then picked it up again for the same two week appointment. I’ve made an appointment with another company and will pay for it myself. They are coming tomorrow to fix my air conditioner. I am seriously considering NOT renewing my contract with you.

1 year ago

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Verified Customer

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Howard Silverman Novi, MI

I don’t feel that I got a fair settlement amount. I was also supposed to receive my settlement check within 30 days as was promised by my case manager. I still don’t have a dime. I find it hard to believe that Choice Warranty is rated so highly. The other companies must have horror stories.

1 year ago

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James Robertson

The price and co-pays are reasonable. It takes a few days to get the ball rolling but once it is it gets done pretty quickly.

1 year ago

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Bill Buchsbaum San Antonio, TX

I selected 4 stars rather than 5 simply because it took the company three days to get an HVAC technician to our home in the 100 degree plus heat of the south Texas summer.

1 year ago

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Jerry Frisco, TX

I've had a claim for my fridge in for almost a month now. The service man said it was not repairable due to parts. That was a week ago and I've heard nothing. I've called three times and emailed once to get an update and all I'm told is that it was "in process". They were waiting to hear from the Sears technician. That's been a week. I can't get anybody to get this moving forward. The claims people are NO help. I guess the next battle will be over how much they're going to pay me for it. If this is the way they do business, I will not do business with them again.

1 year ago

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Verified Customer

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Jennifer Boehme

I used it yesterday, I'm using it today, and I used it last week. For our first claim, it just took them more than a couple of days to find somebody to assign the job to.

1 year ago Edited September 13, 2023

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Chad

Choice handled my needed repair request quickly. We were advised as to when the repair person was scheduled to come within a very short time.

1 year ago

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Dolores Mallory Caledonia, IL

Difficult to contact by phone, takes a while to find repair service local to us, Choice does anything they can to refuse to pay a claim, especially for big ticket items. They refused to replace our furnace stating it was normal wear and tear so I’m not sure what they would cover. Very misleading and not consumer friendly. I do not recommend.

1 year ago

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Verified Customer

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Betty

Choice never found repair person. Had this repair mixed up with one from 1998 at a different address. However did come through with money for new refrigerator when it could not be repaired.

1 year ago

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Mike Swift St. Cloud, FL

Choice warranty is the worst home warranty company I have dealt with. I have emails from the company of one price I had to pay the contractor and then raised it $900. When I asked for justification I was told I had to talk to the contractor. So I did that and they say they have not changed their diagnosis. So call back and no one will send me any documentation justifying the increase. That is all I ask, if warranted then no problem. But to just completely tell a customer no is BS.

1 year ago

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Mary San Antonio, TX

Seems that many times the item that needs repair is not covered because a little part is not covered. Other times, the part needs to be ordered. It has taken up to 80 days to repair an appliance, like the AC. My Water heater or water softener were not covered at all . I paid the service charge and my premium faithfully for no service. What a gimmick they have going. I’m planning on switching to something else!

1 year ago

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James Fitzgibbons Laurelton, NJ

Choice is the best. When you have a problem they fix it immediately whit great contractors or great replacement dollars. I would use Noone else.

1 year ago

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T Rice Bend, OR

Contractors don't want to work with them as they don't pay like they say in 30 days. Could not find a garage door repair except by me calling them and they did not want anything to do with Choice. My other time I used Choice took over two weeks to get a leaking drain fixed. I had to make all the calls to find out why it wad not getting done. Will not renew with Chouce.

1 year ago

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