Choice Home Warranty: Read 46,189 User Reviews From Real Homeowners

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Elizabeth Houston, TX

I am really happy with the company I chose. My agent was great. She made everything stress free. I appreciate that. Service is fast. They are very helpful.

4 years ago

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David West End, NC

I don’t think they have the best companies working for your benefit. They couldn’t repair a leaky faucet a month ago and I have been trying to work with them for a month to get them to replace it. They are trying to get me another repair man but they are not having much luck with covid going on. They do ahve the best value.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 25th, 2021

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Milton Gray Severn, MD

I did some comparisons and they seemed to fit my needs. However they don't fully work with you on replacement items. I needed to replace a microwave oven and the replacement cost more than what they were willing to give me.

4 years ago

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Ada Louisville, KY

This company was cheaper than the one I was using, so that's why I switched to this one. They respond promptly to me and I like the way they've handled all my claims.

4 years ago

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Anna Orlando, FL

They've been really good when I call in and have someone out within a day or so to fix something. They are very punctual and do what they say they'll do.

4 years ago

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Donovan Kingsport, TN

This company was recommended by my realtor. When my heat pump went out, I filed a claim and they had someone over within three days which was very quick for me.

4 years ago

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Jody Hudson, FL

They've always been there for me and work pretty fast. Recently, I had an issue with my water and someone came out the same day and was very good and professional. The only thing I dislike is that they don't seem to cover a lot of things we need covered. I also think they're overpriced.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 18th, 2021

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Alan Bullock Upper Marlboro, MD

My heat went out, needed a motor, the company they sent said the motor was on back order after i called to find out the status of my repair. So it‚Äôs 27 deg and snowing and i still have no heat and nobody is concerned, i call the company again and they said they will try and find the part from another vendor but would i pay the difference. Of corse i will because i have no heat! I‚Äôm the only one that cares i have no heat!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 11th, 2021

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Joseph North Charleston, SC

Every time I’ve called so far, they have been very helpful. They do what they say they are going to do. Everything has been going well. They fixed my AC unit.

4 years ago

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Dolores Swarm

Choice Home Warranty's technicians respond to work requests in a very timely manner. I really like the low $45 service fee unlike other home warranty companies.

4 years ago

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Brian Skamra

Ease of use, However contracted locksmith to rekey our condo after purchase broke 2 deadbolts, replaced one, and left other in dangerous operation and were told do not touch it it could lock you in and not get out. It did and I removed the lock and repaired it myself..

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 28th, 2021

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Randy

It's affordable and they try to get somebody out here as soon as possible but it did take a couple of weeks to get the parts but that is not their fault and they do try to do their best for you.

4 years ago

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Verified Customer

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Prashant

I always get good support from them. It is a good company to work with. I used it for a leak from a hole in the roof and they fixed it within a week. They have taken care of everything.

4 years ago

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Roxanne

Customer support is pretty responsive and they do find technicians pretty quickly but we’ve had some issues where they could not find a technician and we had to find one ourselves and they didn’t reimburse us. That was a not a good experience. There have been times when they didn’t cover the warranty. Other times they got a technician to come out and fix what was needed.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jan. 19th, 2021

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Verified Customer

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Eugene

I would recommend Choice Home Warranty to my family members and my friends. They treat me well. I think they are very courteous and very understanding in customer service.

4 years ago

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Jessika

Everything went really smoothly the time I had to use it. From reporting what was wrong, it was pretty quick to have someone contact me. I’ve had a good experience.

4 years ago

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Ira

Service is pretty good. I’ve used it twice for my garbage disposal. I get a fast response. Nobody is perfect but it is better than the other one that I wasn’t happy with.

4 years ago

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Allen

Based on the services I’ve received things are handled very well. I’ve had two chances to use their program and they came out and fixed it immediately.

4 years ago

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Kitten

They always get someone here in a timely manner. There are a few things that are not covered and it catches me off guard. That is probably my only complaint. They are professional and it is good to have appliances covered.

4 years ago

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Debi

We went with Choice because they had a better price than other companies. A few weeks ago, we had a sewer back up and got a good response from a plumbing company Choice helped us find. We had a bad experience with the air conditioning and heating contractors, because they weren't great.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive and negative feedback to the Director of Vendor Relations.

Jan. 19th, 2021

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Verified Customer

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Nick

Right now I wouldn't give Choice Home Warranty high marks because of the bad experiences I am having. I had two claims and one of them needed to be replaced, so they gave me money to do so. The other claim hasn't worked out because they needed to order a part for my ice maker and I still haven't heard back from them on that after two and a half weeks.

4 years ago Edited January 10, 2024

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Rajkumar

I went with Choice because they have better rates than other companies. When I had a problem, they resolved it in a day or two. When I needed my garage door opener repaired they sent someone out to fix it right away.

4 years ago Edited January 10, 2024

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Julie Ann

Choice is quick in their response and the people they send out are very professional. They also send out text message follow ups that is very helpful.

4 years ago Edited January 10, 2024

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Anonymous

Choice has great value and price for their home warranty. They are very kind and prompt when I call in to make a claim. I like that they use small business people.

4 years ago Edited September 14, 2021

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Verified Customer

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Anonymous

When searching for home warranties I found that there service is one of the lowest so the value is great. I am still waiting for my dishwasher to get repaired because they had to place an order for a control panel.

4 years ago

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Farah

I do wish choice would cover things that other companies cover like faucet cartridges but they are pretty quick to respond and get a technician out in a timely manner. All the technicians have been very good.

4 years ago Edited January 10, 2024

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Archie

They’re pretty good. I would recommend them. They take care of any situation. One thing I didn’t like was they couldn’t replace a couple of appliances, it is only partial. We’ve still been satisfied.

4 years ago Edited January 10, 2024

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Barb

The quality is not what they said. The first time I called it was for the AC. I called on a Friday and they said they could get someone out on Wednesday. I took they day off but they had deleted it and didn’t notify me that the electrician wasn’t coming. It was a real simple fix that done in five minutes.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 5th, 2021

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Sue

A little bit high priced but that is probably average and they are pretty attentive and they’ve done everything requested, though we weren’t happy with the first company they sent out so they sent another company.

5 years ago Edited January 10, 2024

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Verified Customer

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Lonnie

The quality of the people is pretty good but getting someone to come out and do the work is middle of the road. I had some issues with repairs last year. It took three or four phone calls in ordered to get it straightened out. Everything was made right eventually.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Dec. 21st, 2020

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Namon

Dishwasher went out last month and they gave me the money to replace the dishwasher. They respond rapidly and quickly approved for the new dishwasher.

5 years ago

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Verified Customer

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Newton

My AC unit went and they got someone here quickly and it was great service. They are very responsive and they work with you to get things resolved as quickly as possible.

5 years ago

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William Dallas

In greneral, they do a reasonable job. It is frustrating to call and have to wait days or even weeks to come evaluate the broken appliance. Then, it may take more weeks to get the appliance fixed

5 years ago

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Dominick

Sometimes they are good and sometimes they are not so good. The service people they send sometimes are not good but other times they are. It’s hard to get service but it is a decent price so it is worth it.

5 years ago

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Verified Customer

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W

The job was completed and the problem was corrected. All my issues have been taken care of in a timely fashion. There have been no negative interactions.

5 years ago

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Alex

My microwave broke and they got the replacement parts and fixed it and my microwave works now. It did take a while because the parts had to be ordered but the service was very nice and I was happy with everything.

5 years ago

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Verified Customer

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Gwen

Have had great experience working with them. I love the guy that came out and that they responded in one day. I was very pleased the one time I used it.

5 years ago

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Chad Hackler

Choice has always been expedient in responding to our claims and thankfully all of our claims have been approved which is exactly why you purchase a home warranty.

5 years ago

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Gabriele

I am pretty happy with the service because they took care of my air conditioning in the summer time. They did a marvelous job with that. I was disappointed that my porch was not covered and nobody came out to look at it.

5 years ago

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Jim

The last time I used the warranty, they showed up quick and fixed the problem. I put in the claim for the fridge and the next day they came. The actually seem to care.

5 years ago

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Charlene

My last couple of experiences with choice home warranty have not been nice. I had a warranty service on my washing machine and it took them a whole month to find out if they would fix it and order the part and it is still not fixed so they gave me money to buy a new one but they only gave me three hundred twenty five dollars. I do not get quality service from them. I had another incident where my pump went out and they didn’t pay for the part.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 24th, 2020

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Verified Customer

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Elizabeth

I chose choice home warranty because it has a lower up front copay. I’ve had no issues with them. I was able to go online and get my account info and submit a claim.

5 years ago

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Susan

I’ve used my warranty three times over the last four years. Each time it has been fine and successful. The difficult part is not being able to talk to a person once you put in your claim. Still it is very valuable.

5 years ago

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Verified Customer

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Joyce

Customer support has been able to answer my questions and point me in the right direction. They are able to fix my problems. My two experiences have been successful.

5 years ago

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Elisa

Choice has really improved their customer service. The last experience I had with them was fantastic but in the past it was not so good. The response time was really good and the follow up was even better.

5 years ago

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Peter

Definitely a good value. My AC has gone down twice and within 24 to 48 hours they have somebody out here. They’re actually fantastic. I would definitely recommend.

5 years ago

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Nancy

I thought they would be a very good company based off of what I saw online but I did have a disappointing experience with them. They were unable to get a repairman for me. I had to get my own repairman and they said they would reimburse me but that never happened. Some people they have on their list for my area are not really highly qualified.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Nov. 19th, 2020

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William

About three weeks ago, they solved my problem the very next day. They knew what they had to do. Customer service is very courteous. I was very impressed with the service.

5 years ago

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Patricia

Everything has been okay except one of the items that was fixed is now broken again so I had to call them again. Customer support does listen to me and do everything I ask them to do.

5 years ago

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Anonymous

Their customer service team needs some improvement and organization. Once when I called customer service, they told me a service tech would come one day and then they had actually been scheduled for the next day. I wish their customer service was more precise.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Nov. 18th, 2020

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