Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Okema Bassett Columbus, OH

I was told that there was a part that was being ordered and sent to my house and that the serviceman would return to complete the job once its received. I've not the part or a call to say someone is coming back out. I'm not sure if it's fixed.

3 years ago

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sharon Maher Joliet, IL

I had a serious problem with a contractor. I was told to wait for parts , but I called Choice and was told that he said he had replaced the parts and the all was working well. This is still in dispute and I have been without a working stove and broiler for over 3 months

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 12th, 2022

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Renette Green-Manning Hamden, CT

I was impressed by the way the technician was on time and fixed by Garbage disposal, very nice and kind . I wasn't to happy about the 2 day wait for them to come out and fix the problem, I feel that if I'm paying for Service at $50 a month I was hoping that service would more available.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 12th, 2022

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Elaine J Diggs Waynesboro, PA

Because your company does not stand by what they preach. You are not the best company. Instead of helping us you were responsible that we did not have any heat. You would not stand by your contract and your promise to be the best out there. You are not the best. and by the way everyone has a boss your so called "manager" I guess she thinks she was the boss everyone has a boss. Your ceo of your company lives in his fancy house and doesn't care one idotta about his employees or the people that get ripped off by paying monthly and does not get anything in return. You guys are a joke had no heat for 3 mons. You would not stand by your contracts. By the way cancel this contract and refund my money for the last 2 mons.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 12th, 2022

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Iris Fischer Wisconsin Rapids, WI

We contacted you to help fix the roof ductwork leaking through the microwave and onto our stove. The situation was completed today. We were never told it is not covered by your company, had to pay the service call AND the entire bill. Needless to say we paid $2,362 for the warranty and nobody had the decency to inform us they would not cover this under warranty. Had we known this, we probably would have taken other actions.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 5th, 2022

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Verified Customer

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TOMMY L FRAZIER Paris, TX

If the repair job can be repaired or replace choice home with do just that find you a repair man and one can't be found you can find one yourself once you are allowed to

3 years ago

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Jolene Penton Plattsmouth, NE

I was told when I signed up that if something could not be repaired it would be replaced. What they didn't tell me was it would be replaced not at the retail price put at the price it would cost them, wholesale, which doesn't do me any good since I can't purchase things wholesale. Now, if they were going to purchase it for m, which is what I assumed they would do, it wouldn't matter. But they give you a gift card to Lowe's in the wholesale purchase amount which takes 20 to 30 days to be issued to you. Then it takes a week or more for Lowe's to deliver the item. I have had trouble with Lowe's previously so I would not have chosen them to order something from and as luck would have it, they not only delivered a damaged stove, the delivery guys had no record the old stove was to be picked up and the new one installed. The whole system is an absolute joke.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 5th, 2022

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Verified Customer

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Jeffrey Holley Hampton, VA

Great quality service on time whenever service is needed the time something is needed the service is very prompt because the service is easily understood

3 years ago

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Verified Customer

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Teri Williams Richton Park, IL

My service issues has been handled expeditiously. The process to request service is simple. The service companies that have come out have been friendly and professional.

3 years ago

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Verified Customer

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Jackie Herold Killeen, TX

Excellent turn around they are there when u need them I have had several people I know sign up and they to are also grateful for there excellent service

3 years ago

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Verified Customer

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Nancy Catherine (Cate) Boyette Brandon, FL

I've had two appliances covered by Choice & repaired. I'm very happy with the prompt set up & appliance repairs. They were both handled quickly & efficiently!!

3 years ago

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Verified Customer

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Don Lewis Red Bud, IL

Very disappointed this time. Choice couldn't find anyone to service our range, so we had to find someone ourselves. The company we found turned out to be worthless and wouldn't send Choice their prognosis. We called Choice and got a representative who was very hard to understand, and the background noise made it impossible to convey our problem. We then emailed Choice about the situation, but they never did get back with a response.

3 years ago Edited January 10, 2024

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Paul Stanton Zizzi West Monroe, LA

Called them out and the fixed the problem asap. However, the company recommended a new unit and they didn't oblige. Now they will have to spend more money to keep a 30 year old unit alive.

3 years ago

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Shelley and Joel Ivey Swansea, SC

Don't like how they changed their policy from "REPLACING" appliances to merely giving a small percentage toward a new product. I don't like how replacement cost is at a "WHOLESALE COST" much lower than what I the consumer can find it for! Feels like a bait and switch tactic "We joined CHW with the understanding everything covered would be fixed or replaced for the simple cost of the deductible. Even sending a check for the "base model" would be much more than the lowball checks we've received for our most recent appliances that could not be repaired!! The dishwasher WAS repairable for a cost of over $500, but CHW chose to send us a mere $246 to purchase a new dishwasher. Try to find a scratch and dent for less that $400-500, let alone $246! NOT fair business practice!!!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 5th, 2022

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Verified Customer

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Anonymous Mesa, AZ

I’m not happy with Choice Warranty. I thought it would be a good plan to cover the house but I tried to use it las month. They were going to cover the cost of the hot water heater but that left the cost of eight hundred and sixty some dollars to pay the plumber. We opted to deny the claim because we could do it ourselves for less. They are good in customer service getting back to me.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

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Verified Customer

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Larry And Sandra Austin, TX

There has been follow through when I call. They are pretty quick to answer. They came and fixed the over. I was very satisfied. I appreciate the home warranty.

3 years ago

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Verified Customer

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Daniel Odessa, TX

It was bought by the seller of my home. I started a claim in September and I have been fighting with them about the air conditioning that needs to be repaired. I paid the technician who went back to choice to tell them it was broken and They sent someone to replace and those people never shoed up. I had to pay another service charge and then they wanted me to pay fifteen hundred dollars out of pocket. It won’t work out for me. You can’t talk to a manager unless you refuse a lot. They don’t care if they get bad reviews.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 4th, 2022

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Melinda Myrtle Beach, SC

They say if they can’t fix something they will give you a buyout. They gave us two hundred and forty six dollars for our stainless steel LG dishwasher. We can’t buy a piece of crap with that. My husband is still very mad about it.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 4th, 2022

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Verified Customer

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Leroy

There has been a mixture of positive and negative things. We had our garbage disposal replaced because of leak. It was all taken care of. I have also been frustrated. A couple of months ago I lost electricity and after three weeks I still didn’t have power. I decided to drop it and get it done myself. I had a difficult time.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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Verified Customer

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Oscar Austin, TX

I used it recently because the hot water heater was leaking and they said it was excluded. I don’t need a home warranty if I am going to have spend money on major things. I think the vendors are okay but I have major problems with the coverage. I wouldn’t recommend them to anyone.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 4th, 2022

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Verified Customer

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Sam J Frusterio

Excellent company to do business with their very efficient very honest very friendly and make things easy to have appliances. Replaced excellent company. Highly recommended.

3 years ago Edited November 13, 2024

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Deborah Ferries Colorado Springs, CO

The company is fine, most technicians are experienced and very good, the air conditioning guy was rude and less than helpful. Had to have my adult son come upstairs and the guy became less abrasive.

3 years ago

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Verified Customer

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Lucille And David Delray Beach, FL

They're more efficient than any of the other companies. I used it a couple weeks ago, I called them and the next day they had send somebody over. They're very efficient.

3 years ago

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Anonymous Boca Raton, FL

I did not give it a 5 because I was disturbed by their refusal to cover my AC problem. I documented everything but go nowhere. They have, however, been responsible to my few claims.

3 years ago Edited January 10, 2024

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Verified Customer

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Teri New Orleans, LA

Better price than American Home Shield. I haven’t had any issues. They have been prompt getting service providers. I used it the other day for the garbage disposal. It couldn’t be repaired so I had to get a new one.

3 years ago

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Ebony Great Mills, MD

Last time I tried to use the warranty was for the garbage disposal. When I entered my information, the system rejected it. I had to call someone in customer service. They are working on their website. It is confusing. It is cheaper than American Home Shield.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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Shellie Henderson, NV

When my washer and dryer went out, I had to do my laundry somewhere else for thirty days before they sent me money back. They put it a stupid card so I can only go to Lowe’s.

3 years ago

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Roger & Deborah Cordova, TN

When the drain sink was clogged, the guy came and took care of it quickly. He was very personable. They couldn’t take of thing in the attic because it wasn’t covered.

3 years ago

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Paul Council Bluffs, IA

The service is good. They are good at taking phone calls. I can also do everything online when there is an emergency. It did take them a long time to find someone for our furnace the last time.

3 years ago

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Verified Customer

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Gary Salem, OR

I’ve been happy with choice. It was a good price. I never have any problems getting someone out here. They are always here right away. I always get everything I need.

3 years ago

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Zeenat Collierville, TN

Customer support is easy to contact and helpful. I was a little upset last week that the plumbing service didn’t show up. They were supposed to come and they postponed two days.

3 years ago

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Emily Park City, KY

The technician I had was wonderful. She did a very good job. It was very easy to make the change. I was disappointed that choice only gave us a third of the value for my washer. They advertise they cover appliances but it is a notched down value.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 4th, 2022

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Peggy Maryland Heights, MO

So far I am happy with choice. I called and I received an appointment within a couple of days. The gentleman came within a few days and it was a smooth fix.

3 years ago

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Bennie

Every time I call, I’ve gotten the help I needed. I didn’t agree with their decision to only cover one of the four ceiling fans I called about. I do appreciate that they reached out to immediately to review the situation and that they over and beyond to fix it.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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Bruce

Used to think it was very good but with the last service I feel very foolish. The plumber that came took away the broken water heater but that wasn’t covered under the service so I had to pay that separately. It is ridiculous. I wasn’t too pleased when they told me.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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Verified Customer

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Anonymous

Hot water wasn’t heating. There was a part that was dirty. It has been fine ever since. It was fine using them. I had a problem with the plumber but not choice.

3 years ago

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Verified Customer

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Anonymous

Had to come back for the water heater because they only replace an element the first time. The technician has to come back and the element was frozen. I tried to call Choice and then I got the go ahead to replace it. I was without a water heater for like two weeks.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

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Juan

Used it for the garage door opener and it was a very good experience. I did have some difficulty between Choice and the contactor for the water heater. Customer service has answered all my questions.

3 years ago

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Verified Customer

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Thurman And Mary

They are the best fit for me. Whenever I need them to come, they always schedule the next day or the day after. They never procrastinate. They get the job done.

3 years ago

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Verified Customer

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Anonymous

It is a better service. I can get everything I need fixed or worked on. I am satisfied with it. I really enjoy the warranty. They are very professional.

3 years ago

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Verified Customer

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A.I.A

Recently I used the warranty and they got a technician out very quickly. It was fixed quite well. The person who helped me sort out my ticker was very quick.

3 years ago

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Verified Customer

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Ratnakar

I wanted insurance for my appliances so I picked them. They paid me some money when my cooking range broke. They did try to fix it first. The same thing with my dryer. Sometimes the technicians are good and some are not.

3 years ago

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Verified Customer

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Leroy Humphrey

The technician came at the appointed time, he communicated details about how long the job would take and the parts that needed to be ordered and was courteous.

3 years ago

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Verified Customer

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Tony Yu

Fast service and trustworthy. I would recommend Choice Warranty as the number one choice for a reputable company especially in times of need to fix your appliances.

3 years ago

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Terry Swift

Prior to signing up with choice home warranty, I spoke with the sales person and ran through a litany of hypotheticals to see exactly what they cover. Thus far, we have called choice home warranty seven times, and each time they tell me it is not covered. This company is a complete scam. Additionally, a company choice home warranty hired, sent a man out to fix my dishwasher. He was rude, condescending, and did not fix my dishwasher, but instead cut all of the wires back there. He was not an electrician and had no business cutting wires. I called choice home warranty to complain about the man cutting my wires , to which they replied, they only cover ware in tear On a dishwasher, not severed wires. I read explained that the only reason the wires were severed was because of the man they hired. They denied this claim and told me to file an appeal to which I did. Then, they denied my appeal. I am sick to my stomach that I gave this company $3000 for a three-year contract. Choice home warranty has no intention of providing any service, their scam is to take your $3000, and deny every claim you submit. It is obvious that customer service team is well trained to say " we do not cover this, it's in your contract". I make sure to tell as many people as I can to never sign up with choice home warranty.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 4th, 2022

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Verified Customer

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Phuong

The company really did a good job. I like the way they create jobs.

3 years ago

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Verified Customer

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Tom

Our washing machine went out and we've been waiting now for three weeks to get the money to replace it. They've decided not to fix it just to replace it but we've been without a washing machine now for two to three weeks.

3 years ago

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Tomega

They set up claims for me and within twenty four hours I get a call saying that they're coming out within a couple of days they were quick and efficient.

3 years ago

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Richard

All the people are very helpful. Just recently I used my warranty for a washing machine problem and supposedly sent me a check for probably half with the washing machine costs to replace it.

3 years ago

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Jerry reese

Because they respond at a great time and the service guy was excellent with his service and Choice homes okay to work with no hesitation no hesitation

3 years ago

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