Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

star star star star star

Kathleen Roache St. Petersburg, FL

The service technician of the company chosen was courteous and professional and did a great job with the repair. The CHW process was easy and the response very prompt.

8 months ago

star star_border star_border star_border star_border

Terry Las Vegas, NV

Do NOT do business with this company! We had a water leak in our kitchen island and they dispatched an authorized plumber to make the repairs. The plumber failed to get approval from Home Choice Warranty to open the island wall to facilitate the repairs and therefore we are left with a big hole cut into our island wall. We called Choice Home Warranty and they said this would have to be a separate claim and sent another repair company out for the wall repair. We were required to pay the service fee to the dry wall repair company only to have Choice Home Warrant refuse the claim since the original repair by the plumber did not get prior approval form them to cut an access hole. This company couldn't care less about their clients... very poor customer service to say the least!!

8 months ago

star star star star star_border

Rosita Lujan Las Vegas, NV

I placed on a first service request on my new contract. And although repair service has not started I must say I did received a response with a claim number in about 13 minutes. I must say was pretty quick. Thank you

8 months ago

star star star star star

Cheryl Scherer Miami, FL

Choice is always quick with dispatching our issues and go above and beyond to make sure whatever is broken gets fixed or replaced. I HIGHLY recommend them!

8 months ago

star star star star star

Tia Justice NJ

The electrician from Baltimore Wiring came out promptly and repaired by outlet in my master bedroom. I was able to get back to working in my room again

8 months ago

star star star star_border star_border

Luke Hendrickson

The warranty coverage is great. I just don’t appreciate the constant hassle of upselling. I told the gentleman no several times and just about canceled the warranty because he wouldn’t take no do an answer. Not sure why the Amazing is in the lower right corner.

8 months ago

star star_border star_border star_border star_border

J M Memphis, TN

The worst warranty when compared to others. It took them 2 months to figure it out, and finally, they do not want to repair or replace our dryer. They even did not pay the full amount or even half. We used the outside dryer for two months. Finally, I paid from my pocket to get a new dryer. I did not renew the warranty with them. Now they are calling me back like a scam. Yes, they are really a scam. We struggled a lot due to the washer issue. My friends told me that their warranty companies replaced it with a new dryer when they had an issue. There are many good companies; stick with them. Choice Home Warranty may have a lower service fee, but you will end up with burdens. Period......

8 months ago

star star star star star

sherry Morse Trussville, AL

Donnie had to do a lot of different things to figure what the problem was and he stayed at it had patience and fixed the problem. Very polite hard worker.

8 months ago

check_circle

Verified Customer

star star star star_border star_border

Brenda St Louis, MO

It's been since December and my refrigerator is still is in need of repair. You keep sending Sears /A&E and they don't seem to know what the heck they're doing trying to replace my icemaker and water dispenser

8 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

William Carrollton, VA

I had an appointment with Sears Home Services to install repair parts on my washer 2/19/24. On Feb 16 an email from Sears stated "Your repair parts have shipped to your service address and we're scheduled to complete your service on Feb 19". I waited all day. No word by email or otherwise for a technician to call. I called the phone number on the Sears email 4 times during the day and continually checked the Sears site which all showed that the install was still scheduled. Do something!

8 months ago

check_circle

Verified Customer

star star star star star

Eileen Monroe, NC

The repairman came in time and was very polite and professional. He tested and learned what needed to be replaced and did an excellent job.

8 months ago

check_circle

Verified Customer

star star star star star_border

David Rubenstein

Normally contractors that work with Choice fix my problems very quickly. This winter however they could not find anybody to come to my home to fix my boiler.....for weeks!

1 year ago Edited March 26, 2024

check_circle

Verified Customer

star star star star star

Susie

They got on the job and my problem was resolved. The guy that they sent out with the electricity company was very professional and got the job done.

1 year ago

check_circle

Verified Customer

star star star star star

Linda

I used it with my washer, garbage disposal, and dryer and they were pretty good coming out, seeing what was wrong with it, and fixing everything.

1 year ago

check_circle

Verified Customer

star star star star star

Joel

They were very timely, communicate well, and the contractor that I worked with was very professional and did a good job.

1 year ago

check_circle

Verified Customer

star star star star star

Deloris

They give you a call and let you know when they're going to come, and they come when they say they're coming to fix whatever you need.

1 year ago

check_circle

Verified Customer

star star star star star

Aregai

The kitchen faucet was leaking and the person came the day after and fixed it. They seem to come as soon as we have the problem.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Justo

With this last claim that we tried to get through, they wouldn't refund us for some of the parts. They approved the job and we got the job done, but they never refunded us for any of it. I need a manager to call me so that we can get this refund.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Dennis

The last time I needed to use it was for the washing machine, which was just recently. I called them and they called a mechanic. He came in, fixed it, and everything went great.

1 year ago

check_circle

Verified Customer

star star star star star

Ardis

Good customer service. My toilet wasn't running, so I called them. They set up an appointment very quickly and everything got fixed with no problem.

1 year ago

check_circle

Verified Customer

star star star star star

Russ

My microwave didn't seem to be working properly, so I called them and they responded very well. Response time was very good.

1 year ago

check_circle

Verified Customer

star star star star star

Eligio Marin Orland Park, IL

Great job fastand efficient something goes wrong with home devices I knoe I have the right company to take care of anything to be repaired

1 year ago

check_circle

Verified Customer

star star star star star

Tricia Orlando, FL

Hapyy with choice great customer service. Just wish when put in an emergency claim like toilet back up was told it could take a couple of days.

1 year ago

check_circle

Verified Customer

star star star star star

Bob

Service technicians arrived when scheduled, were courteous and helpful in repairing the items and cleaned up the area they worked in,, when finished.

1 year ago

check_circle

Verified Customer

star star star star star

Coach to Wisdom Dallas, TX

I have usedd the policy only once, but the technician that came to repair the HVAC gas fired heater was excellent. He knew exactly what to do.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Margaret Milwaukee, WI

On Oct. 30, 2023 we sent a certified letter to Jim M, CEO of Choice Home Warranty detailing our difficulty in receiving service and reimbursement on our dishwasher. The letter was received Nov. 3, 2023. There has been no reply as of this date, Nov. 14, 2023. We purchased a contract for service on Jan. 4, 2023 and have filed no other claims other than this one. We would never recommend this company to anyone and will be canceling this contract.

1 year ago

check_circle

Verified Customer

star star star star star

Brenda Dale Blackmon Jacksonville, FL

AC service man was very efficient. CHW had someone to my house within a couple days. Thankfully weather was cooperating.

1 year ago

check_circle

Verified Customer

star star star star star

Miguel Soto Riverside, CA

I like the fact that within an annual payment you are covered for all of your needs but sometimes the wait gor service can be a little long

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lynne Wicker

Just had warranty work done, water heater replaced, paid over $600 and they did not put in a drip pan. Called ya’ll back and the gentleman that answer the phone could not care less. I even sent pictures of the damage done to my wall. What good is having the warranty program if we can’t trust the workers y’all send over. Still waiting on a response from Choice Home Warranty.

1 year ago

check_circle

Verified Customer

star star star star star

Brenda Gordon North Las Vegas, NV

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

dghartig Fayetteville, NC

On Nov 8 the plumbing in both our bathrooms backed up and our toilets became unusable, our bathtub failed to drain, and fecal matter surged up in the shower in my bathroom. I put in a claim #220211678 and you informed me a plumber would come on Nov 16!!! I called the plumber and they informed me that they could not come any sooner. I canceled immediately and contracted a local plumber that came the next day, Mike’s Plumbing Co. He snaked the lines and fixed our problem for $457.32. Please reimburse me. NOT AMAZING!!.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Terry Madden Myers

I have been trying to get my washer fixed since April. They keep ordering the same parts. My basement has flooded twice. I have had to wet vac my basement twice. At what point do you just replace the washer. I have wasted 7-10 days waiting endlessly for the tech to come between 8-5 only to cancel after pushing appt to 6:14. Then 7:15 on last Friday night. Ned T thing I know they cancelled. Infuriating. I can’t take it when this is touted as the #1 home warranty company. Please redeem yourselves and solve the problem or replace asap. It’s been going on 7 months.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

sandra vasusarver

Part of our pool equipment started leaking and I submitted a claim. They were supposed to respond within 24 to 48 hours. And I did get a response which said they were working on it. And then I called and they still hadn't been able to identify anyone to come out and look at it. And then they did identify somebody about a week later, and Choice made an appointment, but the person didn't come. And then I had the number because Choice gave it to me and I tried to call the vendor that they identified and he didn't respond back. So I called Choice and they called him, and two days later he came out. And then he submitted their processes that he submits what he finds a problem, and then they authorize the repair. They did authorize the repair, but I still have not heard from the man to come back and do it. So this all happened between October 24th and today and he still hasn't been out to do the repair.

1 year ago Edited November 9, 2023

check_circle

Verified Customer

star star star star star_border

Catherine Edgecomb Bakersfield, CA

Filing a claim was easy and service was fast. Completing repair took longer due to back-order of parts. Service technician was friendly and knowledgeable.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Bassem

It was a little bit of a long time to wait for the material to come. It's more than one month to wait and this is the experience that we have. It was too long for someone without a fridge. After our our first bad experience, I didn't have any problem. They are all very professional and they handle it very well.

1 year ago

check_circle

Verified Customer

star star star star star

Joseph

Good value for the money. They sent somebody the very next day, and, as usual, the technician was knowledgeable and expedient.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Dennis

The technician was out here within a day. A guy came all the way from Dothan, Alabama to fix my garage and it took a couple of days for him to get the parts and stuff like that. But other than that, Jason did a great job.

1 year ago

check_circle

Verified Customer

star star star star star

Edward

I just filed the claim, which was easy to do, and they emailed me a date and the company that was going to come showed up.

1 year ago

check_circle

Verified Customer

star star star star star

Kim

I had an issue with my bathtub. They were quick to answer the phone and to get an appointment set up. I was very pleased.

1 year ago

check_circle

Verified Customer

star star star star star

Laura

We haven't had any issues. Our circuit breaker went out and we had to have it replaced so we had someone come over and do that for us.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

R J Cumming, GA

I reported a leakage from my shower down to my basement ceiling. The contractor who came and looked at it said its not plumbing issue but grouting issue so he cannot fix. He said he will notify home choice warranty to send a tile person to take a look. However I saw the update on CHW claim that this problem has been fixed. The leakage is still there and I am planning to fix it myself. So not satisfied with this particular claim

1 year ago

check_circle

Verified Customer

star star star star star

Paula Leonard Charlotte, NC

I did my reservations and Choice Home Warranty had the best rating and this far that has proven to be true. Excellent customer services.

1 year ago

check_circle

Verified Customer

star star star star star

kimberly fuller Memphis, TN

A learning experience and being a first time homeowner this company has been trying to help me resolve some issue I am faced with.

1 year ago Edited November 15, 2023

check_circle

Verified Customer

star star star star star

Carol Bridges Markham, IL

Every time I have submitted a claim, I have been extremely pleased with the Company's response and the service I haven received. Always prompt.

1 year ago Edited January 24, 2024

check_circle

Verified Customer

star star star star_border star_border

F POWELL

Sent a repair company that forgot to order the part, still waiting. I can buy it on Amazon for $7 with delivery tomorrow. Now part won't be in until next Tuesday with repair Wednesday

1 year ago Edited May 14, 2024

check_circle

Verified Customer

star star star star_border star_border

Sat Sanford, FL

Service is very good and quick. Only concern is if incase if any item need to replace then Chice Warranty is deciding how much they will pay, not the actual value of replacement item, this should change.

1 year ago

check_circle

Verified Customer

star star star star star

Anita Grijalva Tulare, CA

Speedy service, good customer service. But, I still waiting to hear about my water heater. Either I need new heater or repair existing heater.

1 year ago Edited November 14, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Krista Pfeffer Nashville, TN

Sales oversold something he clearly could not provide - claims are rude and not helpful when you need them the most; If you appeal, you are promised a personal 1:1 point of contact, you will never talk to anyone else. BIG LIE. Eric P called me when Taurean R should have and he was so rude, he would not listen to anything I had to say, he finally just said I can cancel your contract and email you confirmation right now, he did that and hung up on me! Go elsewhere if you need a warranty company! These people will take your money and never help you! Buyer BEWARE!

1 year ago

check_circle

Verified Customer

star star star star star

Tim Root Saint Augustine, FL

The tech Was prompt and efficient and explained everything he was doing. He also taught me how to maintain the AC unit on a monthly basis.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Darrell Texarkana, AR

Have not had reliable service technicians fix issues from 3/23. Oh they take that $85 deductible money quick then never fix problem. Hopefully the current technician working on refrigerator will get it fixed after ordering another part yesterday.

1 year ago

Choice Home Warranty Reviews