Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Michael Kachline

The process was easy and quick. The repairman Nik from Appliance Care was polite and efficient.

7 months ago

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susan deshetler

I appreciate the promptness of Choice home warranty in getting my claim in proper

7 months ago

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Jenna Montanarello

Great customer service that send Awesome contractors that handle the problem well! Very satisfied!

7 months ago

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Kellee A

This is a scam! They don’t reimburse if your system needs replacing and give you the run around for months- you can’t reach anyone after a claim is filed! This is the WORST company

7 months ago

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Nancy Ware

I still haven’t received my check for the refrigerator and I paid the go pay twice. The last company said they would refund me but they havent.

7 months ago

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Tim Parker

The worst home warranty company I ever come across first claim I made an almost a year and they denied it. I end up having to pay $12,000 for a new AC cause they wouldn’t cover it. Worst company ever.

7 months ago

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Brent Haynes

I just don’t like how the coverage for my home is not all covered my garage door for example all of the parts is not covered is very disappointing I am not happy about it.

7 months ago

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Rose Greenbaum

Amazing customer service. The service people sent to do repairs are professional and informative.

7 months ago

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CATHY EURY

What I liked about Choice Warranty is they solved by problem by replacing my item.

7 months ago Edited April 10, 2024

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Robert

I terminated Choice Home Warranty because of (1) terrible customer service, (2) failure of CHW to live up to the specific terms of the contract, (3) its attempts to force acceptance of completely inadequate reimbursement.

7 months ago

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Cathy

My furnace needed to be lit, so he came down and lit it and checked it out, and it was great.

7 months ago

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Wendel

Choice Home Warranty is a reliable company that is quick to respond to your needs.

7 months ago

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Judy McVitty

Michael C was able to repair my HVAC unit. I was happy w quick response from Choice. Thank you.

7 months ago

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Jureal

Choice Warranty delivers on what they offer. Good tradesmen and quick response to initial request.

7 months ago

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Charlene Raglin

I’m a satisfied customer for the first time I needed my ceiling fan replaced in my bedroom.

8 months ago

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Anita Dallas, TX

Very happy with the service I received. The technician was very capable and did an excellent job.

8 months ago

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Lorraine San Bernardino, CA

Plumbing issue on Sunday apparently appointment not til Wednesday, Can’t be without a toilet with 2 senior citizens in the house. Guess you need more plumbers under contract this is unacceptable

8 months ago

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Terri Phillips

Your warranty is misleading. You only cover parts you don’t cover labor I had to spend $300 to have my problem fixed on top of your service call. Seriously considering canceling.

8 months ago

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Richard Harris Birmingham, AL

Service from First Action Plumbing was good. The down side was Choice Home did not cover the repair costs.

8 months ago

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Paul Parent Duluth, MN

Never sent me any paperwork showing what the Warrenty covers, don’t have any I’d # asked several times for hard copy .Don’t use e-mail can’t print from email. Not happy at all with Choice

8 months ago

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Aiello

I am very satisfied with your service and have recommended your company to friends

8 months ago

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Darren P Pittsburgh, PA

Dislike them consistently denying covered repairs using any excuses they possibly can! You might as well not have coverage if you go with Choice. They are absolutely good for nothing!

8 months ago

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Sergio

The garage door didn't work just 2 weeks ago. So the technician came pretty fast, incredible.

8 months ago

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Anthony

every time I had to use them, that's been excellent to deal with and everything went good.

8 months ago

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Jewelleah Kempers

I just bought a new home in August and decided to buy a Choice Home Warranty protection plan. I was glad I did too because 2 months after moving in, I had a major problem with my kitchen dishwasher. I called a Choice Representative telling him my problem, I thought he was very courteous as he provided the service company's contact information. I felt immediately reassured that my problem was going to get fixed fast. The service company was known for their quick replies. When the tech arrived early the next morning, he was able to repair my dishwasher no problem. I am very pleased overall with the service I received from the tech and from the Choice representative who took my call.

1 year ago

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Ang Peppers Cincinnati, OH

Mr. Greg L first took the time to notice that I built a plan on line and included my garage deep freezer. No other agent did that. He went above and beyond to address my concerns and explained the part of the policy that I was concerned about to me. He then even further recognized that I was a Veteran and offered the Military extension plan to us and the fee drop we would receive switching from our current home warranty. If my husband was happy to hear how good quality the plan is Greg really impressed because it is hard to get my husband to say yes when a lump sum of money is being shelled out at one time. I must say Greg did an amazing job selling us the plan.

2 years ago

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gricel valdez Yuma, AZ

I have this company as my current home service company. I have been a customer since January. I haven't had a claim yet and I hope I don't. I'd like to think I'm paying for peice of mind. Why I chose this company when I left my other company was customer service I called to switch and I got better coverage for less than I was paying with the other company. On hold time is virtually non- existent. The reps are polite and knowledgeable and the best part is I'm talking to someone in New Jersey instead of Bangkok, Thailand. Not having to repeat yourself or ask the other person to repeat themselves goes a long way in my book. I recommend these guys based on customer service. I have had a few home warranty companies in my day and if something goes wrong I feel comfortable that there on the job.

2 years ago Edited July 6, 2022

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Regina

If it were possible to give zero stars I would.

3 weeks ago

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Vithal

Their handling of the claims process was very poor.

3 weeks ago Edited November 6, 2024

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Doug

Still waiting after over a month for microwave.

3 weeks ago

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Marty

excuses not to pay for services. Aweful

4 weeks ago

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Salvatore

The company used by Choice Home Warranty should be fired. They never came to the The repair tech. never came to my house on the first appt. day. It took 12 days for them to call me back to fix my dryer and called at 12 noon of the day they wanted to come to do the repair (7/10). I told them that I installed the part that was mailed to my house and didn't need their assistances. I hope this company did not request payment from Choice for doing the repair. If I had waited for them to do the repair, it would have been 22 days from my request. Choice should never use this company again

4 months ago

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Donald

Arrived on time and was very professional in all he done. I would use his services again. Very polite and cleaned the area. Highly recommend him

4 months ago

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Appliance Girl

I call for service and within 48 hours a tech was assigned. The work was completed to my satisfication and my appliance is working properly

4 months ago

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Bonnie

I had good service up until the past time. My AC was out. The young man came and looked at it not real sure what he did. He turned it on. He left and it ran for like 10 minutes. I didn’t need it for the next couple days cause it wasn’t that hot and when I went to turn it back on it’s not working again. I have an appointment set up for next week but now you’re telling me that I have to pay the $85 again I paid $85 and didn’t even work so now I’ve been living in this house in my seat with these dogs. I am a senior it’s hard to be in the heat. .

5 months ago

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Scott Elias

9 months ago

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Thurmond

I've used it a couple of times, and each time I was satisfied. You're not bait-and-switch like other company.

9 months ago

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Dino

You guys have been great. You fixed my problem very efficiently and quick. You hired good help, so I'm pretty happy with the service.

9 months ago

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J C Tulsa, OK

We needed to use but they couldn't come through with the repair. So they were gonna offer us a cash buyout, which didn't work out because we needed it right away.

9 months ago

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Donald Henslee Austin, TX

Prompt response. Local contractor polite and fixed the central heater quickly. Just paid the response fee and done.

9 months ago

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David Bagheri Reston, VA

i have a pipe leak. they said repair man number one he comes looks at it goes away. I get an email from choice. They send repair man number 2. The repair man wants me to pay him directly and forget about insurance. saying insurance won't pay. then he lies to choice about what's going on now choice won't fix it

9 months ago

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Muhammad Umar

Within a few hours after opening up my case on the website, the technician came to my home and fixed the garage door.

9 months ago

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Aaron Fairburn, GA

Like all incl customer service….all claims were responded to with speed …. Contractors can n slow though

9 months ago

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linda glorioso Staten Island, NY

after many tries I finally got thru to case manager for my claim. I was told that the track was the problem and the system needed rewiring. I asked for a copy of the report and was told to contact the contractor. I did and was told the problem is the Sensor. Choice has to pay more attention

9 months ago Edited February 16, 2024

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birdyhouse1 Dallas, TX

The part that I liked was that the service was quick. The part that I didn’t like is that when they determined that my dishwasher was not worth fixing, they gave me a gift card for Lowe’s. That will not even pay for half a dishwasher that matches mine. I also have to pay to install it myself

9 months ago

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Robert Gettis Atlanta, GA

Extremely disappointed with last job to repair or replace my microwave. It could not b3 fixed and the allowance given to replace was more than $100 short not including the installation cost.

9 months ago

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Michael

Like all warranty companies, Choice does its absolute best to avoid having to honor a legitimate claim. I have had to fight for every filed claim, and to me, from a purely customer-service-oriented perspective, so far Choice absolutely sucks when it comes to providing decent customer service.

9 months ago Edited October 15, 2024

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Sharon Hart-Thompson

I only had to call one phone and it was handled. Love the customer service and time service of the repair man.

9 months ago

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Marcel Atlanta, GA

The technician were knowledgeable and polite. They knew exactly what the problem was and everything was rectified.

9 months ago

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lisa ketron

They finally came to the agreement to replace my refrigerator after 4 attempts at service and 15 days later! It was exhausting! Thk goodness I had a garage refrigerator but they were fair with reimbursement

9 months ago

Choice Home Warranty Reviews