Choice Home Warranty: Read 46,188 User Reviews From Real Homeowners

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Verified Customer

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Bhupesh

It will take like more than 1 hour for the customer service to pick up the call on existing claim which I do not like. My AC unit broken and I filed a claim. The whole process was very tedious and it was not at all satisfactory. Moreover the rep who spoke to me regarding my claim was very rude he was like talking like a dictator and he didn't even want to listen to me. The technician came in and he confirmed that it needs to be replaced. It was a very hectic painful process, especially with minor kids in the home and also a pet. I will tell my friends that they definitely should not use choice home warranty because the service is horrible.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage

Jul. 20th, 2020

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Verified Customer

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Racquel

We actually used it today. Customer service has been good. We have a broken faucet in the bathroom and called them on Friday and they had someone out Monday to fix it.

5 years ago

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Anonymous

They were the most reasonable. Claims are processed and sent out in a timely manner, but if they can get out of paying a claim they will. I've used my warranty several times. Sometimes they didn't pay and sometimes they did.

5 years ago

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Patricia

They have excellent reviews. Then they came to my home and they were excellent. They explained everything to me before they do anything. They were very nice and courteous.

5 years ago

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Arnab

I am pretty happy with the service. I've had it for 5 years and I am planning to renew it again later this year. They address any concerns and process my claims.

5 years ago

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Mustafa

It’s better than most companies. They are pretty trustworthy. The service is quite accurate once everything is in place and the fee is less than others’.

5 years ago

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Holly

Disappointed in what is actually covered and not covered according to the contract. I have used my warranty 3 times, the last time I made sure it was taken care of with 46 hours because it was the air conditioning that broke.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 11th, 2020

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Verified Customer

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Karen

They offer so much for a reasonable price. The service is prompt and efficient. I needed it for my Ac and he didn’t try to sell us anything and gave us a good opinion.

5 years ago

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Verified Customer

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Edith

They always come through. You may not get the person you want to come fix it but they get somebody and they do a good job. They’ve worked on quite a few of my appliances.

5 years ago

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Michael Barnett

I had some problems getting an air conditioner guy out here but when they finally got one, they sent me a reimbursement check and it got fixed so I am happy with that.

5 years ago

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Billy

Compared to others, pricing is good since they take care of my needs and help me get the best service. Recently I used them for the fridge and they came out within 24 hours.

5 years ago

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Anonymous

There was a little bit of a trouble getting someone out for my AC. I understand that some of that is beyond their control but it situations like that I feel they should give the customer leeway and reimburse them a certain amount.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your suggestion has been submitted to our Quality Assurance Team for review.

Aug. 27th, 2020

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Verified Customer

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Carol

Every time I call and have a problem, they never fail. With my previous company, I did not get customer service and with choice I am always satisfied with the answers.

5 years ago

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Ronnie

They had a pretty good deal at the time when I signed up. For the three claims I have had, it has been a good experience. The contractor was reasonable and gave me good feedback.

5 years ago

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Verified Customer

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Anonymous

My clothes dryer stopped working and I called them and they sent someone outhere the next day and it's been fine ever since. Service has been excellent

5 years ago

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Sharon

I had someone come do some work and they were very efficient and professional. I haven’t had any problems getting in contact with anyone. I feel that it is a good value.

5 years ago

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Lynn

Customer support is knowledgeable and efficient when it came to answers. The minutes I made a claim, someone followed up and fixed the problems. The vendors are very courteous and professional.

5 years ago

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Verified Customer

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Rebecca

I loathe them. I needed a new water heater, and they were aware of that and, for weeks, made one excuse after another to delay purchase of same --- during which time I, a disabled senior heart patient, went without any hot water for either a bath or shower. Finally, they approved my new water heater, then informed me that I would have to pay $455 for a series of "non-covered charges" that would be owed to the technician. They refused to offer a cash-out instead, and told me that if I declined to pay the $455 out-of-pocket expense, I wouldn't get a new water heater. Avoid this company like the plague! They are nothing but a rip-off and scam!

5 years ago Edited January 10, 2024

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Verified Customer

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Thomas

The time I used choice warranty service, it was good. The service was excellent. The service person cleaned up after himself, he did a better job than I would have done.

5 years ago

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Harry

Everything was good. I have no complaints. When my refrigerator went out, I made a call and they had someone out there within 2 days. Every time I’ve gone there, they’ve given me the support I needed.

5 years ago

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Verified Customer

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Anonymous

Choice hires some of the best technicians. They are nice and professional. Customer service is good. Use the website for immediate responses. The price competitive.

5 years ago

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Verified Customer

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Satish

So happy with the service. The customer service is prompt. My calls have been answered. The service was good. The repairs have been to my satisfaction.

5 years ago

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Verified Customer

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M

I’ve had Choice for a long time and it is the most reasonable with a low deductible rate. We have some problems with them occasionally, it took them 10 days to come here for the drain. They have good appliance technicians.

5 years ago

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Anonymous

Had American Home warranty and the price for the person to come to your house was lower with Choice Home Warranty so I gave it a try. The service was good and the gentleman was fantastic but I had to wait an extra day to get my air conditioning fixed, in Las Vegas, to get approval. I never had that happen before.

5 years ago

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Verified Customer

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Myrna

They did well on the job I asked them to do. The gentleman came out and realized the problems in the first 15 minutes and took care of it immediately.

5 years ago

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Verified Customer

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Lisa king

Quick response and resolution of claim. It would be nice to have someone to contact you directly from the company. Nevertheless all contact was completed on line.

5 years ago

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Victor

When I bought the house, the previous owner had it already and pair for it. We have used it multiple times. I had an issue with my water disperser and they came out and fixed it right away. I had an issue with the AC and they said it was not covered.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jul. 14th, 2020

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Verified Customer

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Ismael

The customer service is great. There is no hassle. They schedule right away, no questions. They have an exceptional price and take care of things really quickly.

5 years ago

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Don

About two to three months ago we had a hot water issue and the guy came out and did a nice job and then when we had an air conditioning problem, they turned us down. When they get things fixed it is good but when they don’t it is not.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jul. 14th, 2020

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Verified Customer

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Jose

The price is good for a five year deal. I needed a person and there was a very fast reaction and the person know what he was doing and solved the problem immediately.

5 years ago

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Verified Customer

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Marilyn

I had to use my warranty and they came out right away, the next day actually, and dealt with the problem. They were responsive and helpful. The value is great.

5 years ago

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Verified Customer

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Gustavo

Customer service is very cooperative and responsive. I had one bad experience because my plumbing was clogged and I called on a Sunday and they couldn’t get anyone out until Tuesday.

5 years ago

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Verified Customer

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Yvonne

Choice is cheaper than the others. I don’t believe they have the best contractors. I needed a contactor to work on my air conditioning and instead of doing what he needed to do and telling me what they were doing, he turned off my power and it was hot in my house at night. When I asked why, they said so it wouldn’t break.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services provided by our technician. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jul. 14th, 2020

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Verified Customer

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Charles

I am glad I have it. I pleased with them because they did take care of the problem, it was just slow getting confirmation but I don't think I would go to a different company.

5 years ago

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Kim Loudon, TN

Coverage is misleading. I had to replace my washer and dryer after one year. CHW would only allow $400 for a new dryer and $450 for a washer. They said that's what they could buy them for, but in shopping around I didn't find anything near those prices. My units were stackable and gas. My air compressor went out on my HVAC unit. They would not pay for the replacement part, only the haul off and replacement Freon. Not great experiences with this company.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 2nd, 2020

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C. Foster Franklin, TN

The have very poor customer service. Technicians cannot speak with a human concerning a claim, and policy holders cannot either. My te hnician and I are STILL waiting on a replacement part that is covered under the warranty. It has been 1 month and neither of us have heard ANYTHING. I switched to Choice from First American Home warranty because if this company's past ratings. My experience as been horrific and I will be switching back at the end of this contract. I paid for the full year upfront. I will NEVER do that again...and thankfully I did not get reeled in to their 2,3 and 5 year coverage at a discounted rate. I highly advise

5 years ago

Reply from Choice Home Warranty

Due to COVID19, many distributors are experiencing longer-than-usual delays regarding shipping and delivery. CHW is diligently following up with the technician to expedite your claim along as quickly as possible.

Jul. 2nd, 2020

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Verified Customer

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Wally North Port, FL

Went online, to report that our A/C wasn't working. Within 24 hours we notified & had a tech on his way to our house. Jean, did a great job of getting our A/C up & running.

5 years ago Edited January 10, 2024

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Suzanne Scantlan

Wish they could react a little bit sooner on some cases. I am surprised when a vendor doesn’t reply quickly to my requests. I know that it isn’t Choice’s fault. I think they give me a good deal. I have had some plumbing problems, a garbage disposal that needed fixing, and a kitchen faucet replaced.

5 years ago Edited January 10, 2024

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Verified Customer

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ELAINE San Antonio, TX

Very poor customer service - I had issues with my refrigerator . I called choice home to schedule an appointment but they kept giving me the run around and for about two weeks I couldn't get anyone to come see my refrigerator because they kept putting in the wrong phone # to the service tech and they could never get through to us . We called customer service several times but could never understand them they all sound foreign and didn't understand them. I finally got to talk to a supervisor in Florida to make sure they had our phone # right and tech person can come out to see our refrigerator. Long store short they couldn't find one of the parts so now they said they would have to pay us out on our refrigerator _Ÿ__â€çâ™€ï¸è. Now we wait for our prorated refund . ....

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 2nd, 2020

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Verified Customer

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Deb Perrysburg, OH

Didn't cover what I was told they would. They said they would cover boiler replacement but failed to explain conditions. When I needed it replaced I was told â€˜oh no' we don't do that.

5 years ago

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Terri Hagerstown, MD

I’ve had issues on both end of the spectrum. Getting something done is good. My air conditioning went out and within two days I had somebody fix it, that was perfect. Signing up was disaster and there are too many exclusions. The plumbing is not covered. I was lied to in the beginning so my price was lowered.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 2nd, 2020

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Verified Customer

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Maxine Humble, TX

The service is excellent. I had a problem with my AC and the next day I had someone out fixing my AC unit and it was working again. They were fast and responsive.

5 years ago

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Lee North Las Vegas, NV

The air conditioner quit blowing cold air so we called them out and they came out and said it was a hole in the freon. They were good the first time I tried it. The second time they denied my claim.

5 years ago

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Verified Customer

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Ken Scottsdale, AZ

I needed to have a hard water replaced and filled out the form requesting my regular plumber but they assigned me another one so I wrote back and they gave me another one and then I had to write back again and finally they assigned the plumber I requested. So they are responsive but not to my specific needs.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 2nd, 2020

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Verified Customer

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Phyllis Hixson, TN

I chose Choice Home Warranty because a friend recommended it. It has been a great experience. The people are very polite and do the job with no problem.

5 years ago

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Verified Customer

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David Farmington, MI

As far as responding to my issue, Choice Home Warranty was on the ball. They are prompt in their service. The service people they fix the claims are not so good. The original company that was service the claim, I was having a hard time getting a hold of so we are looking for another company.

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback David.

Jul. 2nd, 2020

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Sherry Florissant, MO

They need to find more quality people to do repairs. I’ve used it twice, the first for the locks on my door and the second for a couple of appliances that don’t work, the person they sent out took my money and now I can’t get a hold of him so I had to wait for another company to come out.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 2nd, 2020

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Verified Customer

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Tyrone Round Lake, IL

I highly recommend Choice to others. I’ve gotten good vendors and every time I need them. They have always been very responsive to the needs of the customer.

5 years ago

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Adriana Plano, TX

They had a discount for the monthly payment. It is very good service. They provide service right away anytime I call them, they are promptly sending technicians that I need.

5 years ago

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Zachary Lakeland, FL

Other company dropped us because of covid so we have choice. They get the job done but it is going to be a long wait on parts. We had to use it for our over and they dropped the ball and we had to reschedule an appointment and we had to wait over a month for someone to repair the issue. They handled it very poorly as far as service.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 2nd, 2020

Choice Home Warranty Reviews