Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Beverly Sylmar, CA

Anytime I've called, I've gotten great personal experiences. I needed to use it for some plumbing purposes and the contractor did excellent work.

1 year ago

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Taryn

I will call this in tomorrow, but our dishwasher has been broken over a month. The technician came out and said it needed a part. I paid the service fee and he left and said 2-3 weeks max. He came back today for the SAME PROBLEM THAT WAS NEVER FIXED and did not have the needed part and wanted us to pay the fee again because he came out. For what? Meanwhile my dishwasher is still broken and my contract is expiring. What a waste of money for this warranty that does nothing.

1 year ago

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Verified Customer

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Kathy Lexington, SC

4D Plumbing fixed my problem. They were courteous and professional. I would use them again should another problem arise.

1 year ago

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Lee Georgetown, TX

Not honest at all. Declined electrical claim because "wiring is in the wall." Where else would wiring be locate? Stretched across the floor. This was a complete misrepresentation, in my view. However, the AC repair was conducted quickly and with a top notch vendor. Was very happy with that.

1 year ago

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Daniel Montgomery, AL

The time it's taking to repair my hot water heater. Filed a claim on 11 May 2023 and as of today, 13 June 2023 (34 days), company has not located a technician within their system to troubleshoot /repair my issue. Imagine 34 days without hot water. Doesn't exactly reflect the promise in their advertising.

1 year ago

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Sharrie Albuquerque, NM

I got a repairman out right away and no questions asked regarding the work to be done and paid for. The man was very courteous and knowledgeable.

1 year ago

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Ramesh Iyer

Waited for a repair person to come and fix our ice machine. Still, no one has come because all are busy. So, I got a local guy. He came in one hour. Paid him around $500/-. Two other companies I called said, they don't want to deal with Choice Home Warranty and their paperwork. This guy also refused to work with your company. Now I have to fight with Choice Warranty to get reimbursement!

1 year ago

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Charles Jenkins Memphis, TN

I was with choice home warranty company for two years! Made one claim each year and both were denied! I appealed and was accepted. However, this time the technician left my plumbing worse and choice has not offered to help me in anyway. I’m now left with leaking plumbing and water SQUIRTING all over leaving my kitchen sink unusable and having to use a shop vac to remove the standing water.

1 year ago

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David Houston, TX

The current submission was not full filled as the contract states. The vendor that was sent out, did not show back up with the part like they said they would. The vendor then missed the 2nd date that was setup. The vendor wanted me to pay cash $300 for the repair without going through CHW. Because of the time it was taking, I-hired my own plumber to replace the tank and now I can’t get CHW to pay me the portion they authorized to their vendor! This is a worthless policy in my opinion.

1 year ago

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Mitchell San Antonio, TX

My ac is still not working After 3 visit from technicians Seems to be a bad 30 amp circuit breaker needs to be replace by a 4th visit I’m impressed by your continuous support to solve my problem

1 year ago

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Nancy Volpe Bluffton, SC

I am a 79 year old women with emphysema. I have had both A/C's go out. Your response time has been non-existent. You really just want me to find someone to repair my systems and when I do, you don't accept their diagnoses and are only willing to do a quick fix. Your company does not allow me to talk to a manager or anyone higher than customer service. I have reported your company and will now be talking to The Island Packet and TV Channel 11 to complain about your company.

1 year ago

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Jane Las Cruces, NM

The man who came to fix my air conditioner was very good, polite and was even a little early. Fixed unit, tested it and did some more work, cleaned up and left.

1 year ago

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paula Beall Kailua-Kona, HI

TERRIBLE LIARS AND CHEATS! They covered nothing, denied both of my claims for no reason and their dispute manager hung up on me after waiting a week for my 15 minutes . I e never experienced anything in my life like their well trained lying staff, what their printed literature states is NOT WHAT THEY COVER. What they are good at is collecting your premiums.

1 year ago

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Verified Customer

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Jacque Denton, TX

Choice Warranty is a terrible company. I went around in circles with Crystal Green trying to resolve a problem I was having. This continued for 3 weeks with everyone i spoke to.I called Cote's Mechanical ,they came within two hours , diagnosed the problem and came within5 days to fix it,( it was Memorial Day weekend). I will never do business with Choice Warranty what a horrible company, they took advantage of an old woman!

1 year ago

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Verified Customer

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Brandon Middletown, OH

I pay all this money over the years and they only give you barely enough to cover half the expense of a replacement. I had no idea this was the case, so not sure a warranty is worthwhile.

1 year ago

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Joyce M Nunn Ocala, FL

Poor customer service Rude personnel. Personnel can’t carry a conversation they just repeat like robots sending vendors that do not service my area and of course they never came’

1 year ago

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Verified Customer

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Naomi Jennings Houston, TX

Choice Home was always in communication with me. To me that is very important when they made my emergency their priority!

1 year ago

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Barbara Jonesboro, GA

Over the years being a customer with choice warranty I have spent around 4000 dollars out of my pocket I am very disappointed with choice warranty. I have bought 2 cord for my AC unit and I added around 850 dollars for a new unit and 650 dollars for a compressor for my AC unit and I say why are we paying monthly when everytime I have to come out of my pocket.

1 year ago

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Verified Customer

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Wyman

Great service the technician was on early and did a great job. I’m glad I chose choice warranty my whole family uses choice

1 year ago

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Ray And Peggy Kansas City, MO

As a whole you are a good company to work with and has helped us a lot when we needed you Thank you for the good service

1 year ago

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Jack Solomon Newtown Square, PA

Service takes a long time. Currently waiting 5 weeks for dishwasher repair, and it is still not repaired. The first technician selected by Choice cancelled. The second technician could not fix it and has not responded to us or Choice.

1 year ago

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Verified Customer

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Jeremy McIntosh Mobile, AL

User friendly process to file claim. Response from contractor was quick and appointment to complete work was booked within 1-2 days.

1 year ago

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Brandon Speirs Little Rock, AR

They don't keep you informed about your claims that have been submitted. I had a Tennant with no AC for 2 weeks because CHW was waiting for an HVAC contractor to pick up the contract. I had to go and find my own and the unit was not salvageable. The reimbursement program is a joke as well. I came out of pocket 7k fpr the new unit and choice didn't reimburse me a dime. Terrible experience overall. Almost feels like I got scammed.

1 year ago

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Verified Customer

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Vickie Washington, DC

Customer service is above & beyond. They get in touch with a technician to do the repair you need. I’m happy & grateful to have Choice

1 year ago

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David Town and Country, MO

Communicating with your customer service was difficult. Finding a technician to come to my house was difficult. The first technician that was scheduled was a no call no show. When the technician did show up and identify the service needed, he called the service department to get it authorized and no one would answer the phone. He left a message and it took someone two hours to call back. Wasting both the technicians time in my time. ended up taking me three weeks to get my problem resolved, and it was a very frustrating affair.

1 year ago

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Verified Customer

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Rocio Tyler, TX

My AC got broken and a couple days later they came to fix my AC. It was smooth. I was satisfied with what they did. They've just always had an answer to my questions.

1 year ago

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Dee Kissimmee, FL

made claim-was sent email from choice stating service person will arrive Appointment Date: Friday May 19th 2023 Appointment Time: 11:00 AM -03:00 PM NO ONE showed up, no contact with me at all- wasted a day off work waiting -I called the service people-they said (On the saturday) they only just got the notice from Choice a couple hours before they called me. and the guy came Monday - said it was city code and he couldn't do anything at all not even change the part out-and it cost me $85 (On top of lost days wages) -not happy at all -will probably cancel Choice

1 year ago

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Verified Customer

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kristina Pearland, TX

Save your $55 a month because the amount they do pay if claim is approved (and they seldom do approve, there seems to always be a catch that disqualifies them from paying) is not much. The contractors they do send out for repairs are usually incompetent it’s a 50/50 chance they are gonna send someone that does the job right the 1st time. You also pay an $85 service fee for someone to just come look at the problem and that does not come off the price of repair. Seems like a huge rip off.

1 year ago

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Verified Customer

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Fazla Rabbi Hossain TX

Choice is the BEST. I have multiple plans and they are really listening to my needs. I would highly recommend this company as your warranty company.

1 year ago

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Joyce Ashburn, VA

Haven't needed the warrant but 2 times and each time I was very satisfied with the concern they showed and the speediness of resolving the problem!

1 year ago

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Paul Lee Victorville, CA

Appealed a claim regarding their technican stating that the blower motor in my HVAC was dirty due to lack of maintenance and that's why it shorted out. I submitted maintenance records from my regular HVAC shop that did the mainenance from 2021 to 2023. Case manager still denied my appeal, stating that she has to go with what their technican stated. The problem I have is I watched their technican open the panel to blower motor and didn't pull the blower motor out, because it's a sealed unit.

1 year ago

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Verified Customer

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Deborah Manahawkin, NJ

Cool temp came and repaired the air conditioner. Very professional. Would recommend then to anyone! Very easy claim from start to finish!

1 year ago

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Bernice Crowe Brooklet, GA

I have found that living in a small town there seems to be a shortage of contractors to work on my breakdowns. I had to find a plumber to fix a significant leak because I knew it would take too long for CHW to find one.

1 year ago

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Verified Customer

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Lawrence Lanham, MD

When I need to use the warranty, which I do often, I called and they sent a technician out within a reasonable amount of time.

1 year ago

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Brian Pottstown, PA

They immediately respond and within 24 hours have someone scheduled to come out the following day. It is just incredible service.

1 year ago

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Susan Moss Canoga Park, CA

Some repair people bad mouthed your company and complained about the reimbursement. We weren't given replacement cost on our sink faucet and had to buy it ourselves. Other vendors were fine and did a good job. Mixed bag

1 year ago

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Verified Customer

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Philip

They were prompt about making the appointment but when the person suggested replacing the furnace because it was very old they chose to just replace the fan motor

1 year ago Edited January 10, 2024

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Verified Customer

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Gladys Columbus, OH

I love the ease of the excellent immediate response which l received regarding my service need. Will recommend to everyone

1 year ago

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MHK Greensboro, NC

Great appliance repair! Technician was prompt, courteous, and extremely knowledgeable. He diagnosed the problem within minutes.

1 year ago

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Jodie Hurlbut Covington, TN

Unfortunately cannot give a half a star. Filed a claim for a washing machine that is not working 15 April and it is 16 May and it is still not fixed. The vendor who is supposed to fix it is not answering the phone for the customer or the company and Choice Home Warranty will not authorize another vendor to repair it. Piss poor customer service. Would not recommend this company to anyone.

1 year ago

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Verified Customer

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Marilyn Tuscaloosa, AL

They were very prompt, as soon as we called them they set up an appointment and they were out within just a few days. I'm very pleased with them.

1 year ago

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Ralph Wakefield, RI

CHW has denied several claims of mine, uses poor quality technicians, turnaround time is 1 to 2 weeks. I had a leaking pipe, CHW, could not find a plumber in two months, so when I hired my own, they would not reimburse me due to a technicality. Also, they gave me $1000 for a refrigerator they said could not be fixed, a new one cost $10,000. They also gave me $400 for a above range, microwave with hood, fan and light, but the replacement cost above $1500.

1 year ago Edited January 10, 2024

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Krista Marion, IL

Every time I've contacted Choice, they've been very quick to respond. My plumbing backed up and the next day I had a plumber there.

1 year ago

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Mae Chicago, IL

I think they're great home warranty. When I want to use my warranty they always came out.They do a good job when they come out.

1 year ago

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Andrea Upper Marlboro, MD

They have great customer service. The turnaround for when you put in a ticket is within 24 hour time frame. They're very responsive.

1 year ago

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Anonymous Phoenix, AZ

They contacted us right away and they set up the appointment with my renter. Came out fairly on time, so that's always good. They took care of the problem.

1 year ago

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Tim New Egypt, NJ

I had a recent problem with my clothes washing, and Choice sent a technician to the house. He diagnosed the problem properly and then they sent the parts to the house, but they said there was a cover that didn't come with it, so they couldn't come out and fix the machine. The cover was sent 3 weeks later, so they left me hanging for 3 weeks with no clothes washer.

1 year ago

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Anonymous Bella Vista, AR

Our furnace was not working and we called in and Choice said they'd be like 18 days or something before they get someone out. Which obviously is not acceptable when you don't have any heat in the winter.

1 year ago

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Dennis Peoria, AZ

Choice Warranty's deductible is less than some of the other ones. I just did everything online and everything went pretty quick.

1 year ago

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Anonymous Temecula, CA

Used it on a dishwasher and they sent someone out to repair it and it was fine. Good customer service. They responded quickly.

1 year ago

Choice Home Warranty Reviews