Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Martina Brown

I give choice 2 stars I have been happy with choice for about 5 plus years. I would have given them 5 star but this last service call changed my score for choice. My AC was not working so I made a warrant call for my AC I paid the service fee. The service company came out to checkout my AC they said that it wasn't the AC that I had no electricity in my attic and so it needed a electrician. I put in a service call for the electrical. The electrician came and checked the electrical panel, the attic, the AC exchangers inside and outside they all had power he also checked the thermostat and it didn't work I asked if he was going to replace it. He stated that it was a heating and cooling problem. I would have to have them come back out. I called choice back because the service company that came out for the AC was not truthful about what they found and didn't check the thermostat to see if that was the problem so I had to call out another company (electrical). That cost me another service fee when I asked if they would refund my service fee because the AC company wasn't truthful when they came out. So I feel like I should not have to pay a service fee for the electrician if the AC company wasn't truthful. I have a video of the electrician in the attic checking for electricity and it had electricity in the attic. I was a loyal customer of choice and I feel choice lost stars for that. Choice needs to make it right if a company that they use is not truthful with there customers and your customer has to come out with another service fee because they were not truthful choice should refund the fee for the unreliable company.

7 months ago

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Kristen Heard

CHW quickly assign repair companies for my claims. Had an issue with my washing machine and the repairman came out a few days after my claim and my machine was fixed the same day.

7 months ago

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Deb1650

I had an issue with a decision made by Choice Home Warranty and I wanted to cancel my warranty service. I was contacted by a manager who listened to my concern and fairly refunded my money. It was fair and Choice earned my respect.

7 months ago

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Vanessa Sterba

App is easy to use to file a claim. Process is easy to approve or decline non-covered charges. The service providers they use are professional and legit companies. Much better experience with Choice than I had with American Home Shield.

7 months ago

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Dwight Morrisey

My dryer stopped working, so I contacted Choice Home Warranty. They sent a technician who diagnosed the issue as a bad motor and said he would order the part and replace it. Instead of completing the repair, CHW decided to issue me a gift card to purchase a new dryer. The problem is that they only offered $349 — you cannot buy a comparable dryer anywhere for that amount. On top of that, they told me it would take 30 days before I even received the gift card. That is completely unacceptable.

8 months ago

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Irwin Zimmerman

The service technicians came when promised and resolved the matter. I believe I would have paid more to have a plumber snake our sewer lines. I am glad I have Choice Home Warranty.

8 months ago

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Verified Customer

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Marilyn Borntrager

Have been working with Choice for several years, they keep improving their service. So far, just one glitch, otherwise, happy with Choice and their coverage.

8 months ago

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Verified Customer

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Rafael Suarez

On 1/20/26 I summit a claim because of the washer machine was not working, the company Fizsmart appliance services came in, “fixed “ the washer machine but 4 days later there was a water leak. I called them multiple times and told them the problem but I am still waiting

8 months ago

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Verified Customer

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Christopher Kvapil

So far Choice has covered all repairs and that’s great! The problem is getting a qualified and professional company out. So far I have found a wonderful plumber who is on speed dial from now on!

8 months ago

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Verified Customer

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tony graves

I enjoy choice of chose choice because of their speedy response constant communication and follow up. Genuinely concerned with how their service was conducted.

8 months ago

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Verified Customer

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Bradley Jackson

Very good experience. The only problem that I experienced involved too many individuals trying to connect with me for contract renewal. It was bothersome amd annoying. I would have appreciated fewer call s and texts.!

1 year ago

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Verified Customer

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Jamis Jackson

They have been great all across the board for me and my clients. Excellent customer services and great coverages. They are also very smooth and quick when it comes to claims!

1 year ago

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Verified Customer

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Ronald Baker

They responded the same day to the request and determined the response within twenty four hours as well as processing the refund for an item that could not be repaired.

1 year ago

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Verified Customer

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Evangeline Herrin

So far so good. All contractors are very competent, except for one who made us wait almost 3 weeks for refrigerator repair. Other than that very good!

1 year ago

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Verified Customer

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Carlos Morris

I was told it was a good company, but I am having issues getting my microwave fixed. I have not been offered enough money to replace or fix my microwave and they are making me find a a replacement, what a hassle. Still waiting to find out how to resolve my problem.

1 year ago

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Verified Customer

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Judith Jordan

As soon as I submit a request for assistance the team responds within the hour. The service information is sent to my email and within 2 days they arrive.

1 year ago

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Verified Customer

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Jon Doyle Neuenswander

They gave me a good deal for multiple years but they don’t provide very clear information on what is and isn’t covered, so we thought garage door springs were covered based on what they did have in written in their covered list, but they said it wasn’t. Being vague about coverage isn’t ok with customers.

1 year ago

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Verified Customer

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Malisa D Cheshier

I had an issue with my heat and air and had an appointment the next day. Easy to work with fast and the company they sent was awesome nice punctual and polite

1 year ago

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Verified Customer

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Vernon Campbell

Previous home warranty service was extremely slow and was more expensive. Choice Home Warranty has demonstrated very prompt service and less expensive.

1 year ago

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Verified Customer

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Zulma

I have one outstanding claim that remains to be completed. It should have been completed yet getting the contractor to return was a bit difficult. I did call choice and they are having him return but it is not done yet. We had another claim and it was denied. I appealed it and the person who handled that was very dismissive.

1 year ago

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Verified Customer

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Lawrence

I had our A/C unit replaced in 2020-21 time frame and every year after that we filed a claim due to the unit freezing. Choice took care of it each time. this year in July and now in October they say it's under manufacture warranty, when informed it was a leak in the coil now the refused my claim for repair, a twelve hundred dollar bill which I paid

1 year ago

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Verified Customer

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Frances

As a VIP Service customer, you guys hire, Anytime Home Warranty, a sub par company that took a shortcut and didn't completely remove the old and replace with a new garbage disposal. They attached a new MOEN garbage disposal onto a ten year-old Insinkerator Sink Flange. I paid $75 for the service fee. Now your Case Manager DAN L. said it is working fine and if you want the sink flange put in another $250 will be charged. Anytime Home Service drove off with the MOEN sink flange and they are calling me a nut case that everything is working just fine. BUT, I CAN SEE THE INSINKERATOR sink flange STARING ME IN THE FACE. Is CHOICE my advocate? It seems that Anytime has convinced you that the sub par work is just dandy!

1 year ago

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Verified Customer

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Thomas

Every claim has been a total hassle and restrictions and strange inclusions and exclusions. Also, unrealistic replacement costs when a repair could not be made. It is by far the worst home warranty experience I have ever had. We ended up having three major claims performed by others due to the difficulty in dealing with Choice Home Warranty. The coverage is less than worthless. Four visits to tell us our share of the air conditioning repair, got an estimate from a dealer and we were able to get the repair done for half the price you wanted from us. You were not able to do anything but confirm that we had a leak, no detection, no repair, no referral only a lengthy confusing call about all that you do not cover. Was not able to repair a cooktop, so we called out appliance repairman and he repaired it. Overall totally worthless.

1 year ago

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Verified Customer

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Susan

We had another home warranty company that didn't work well for us. Your company is amazing. Thank you for working for us on the repairs of our refrigerator.

1 year ago

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Verified Customer

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Diana

They're very efficient and response is done in a timely manner, but the technicians that they send speak VERY broken English to where I could hardly communicate with them. This is the 4th time this has happened to me. Otherwise, the company itself is pretty awesome.

1 year ago

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Verified Customer

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Candice B.

This is the third home warranty company I've used as a homeowner. I've never had any issues with any claim, whether small or large. They've been great!

1 year ago

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Verified Customer

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Ruthie

The company that you choose to do the work does not get back with the client and it’s horrible. It should not take 3 to 4 weeks to get the appliance fixed. I’m very dissatisfied. I called in about my air conditioner. Nobody has got back in touch with me regarding the port or when it’s gonna be fixed.

1 year ago

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Verified Customer

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Dennis

Horrible Customer Service. I just checked my credit card statement on saw charges for a renewal which I cancelled months ago. I accepted a settlement for a claim where i was to received a $406 gift card to Lowes and after three weeks had to call to find out the status and was told that a link would be sent out to me the next day. I have 3 claims denied because of exclusions that were never offered when I ordered the policy. The Claim Agents are extremely aggressive and read from a script offering standard answers per company policy. The salespeople will say ant thing do get you to commit to the policy, but when I filed claims, they seemed to invent exclusions that are hidden in theyre fine print policues.

1 year ago Edited November 20, 2025

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Verified Customer

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Dan

UP TO NOW SERVICE AND REPAIR HAVE BEEN GREAT. WITH THAT SAID: I HAVE A DISHWASHER THAT THE REPAIR PART IS NO LONGER AVAILABLE, SO REPLACEMENT WAS ISSUED IN THE FORM OF A GIFT CARD IN THE AMOUNT THAT WOULD COVER DELIVERY, INSTALL, REMOVEL OF UNIT, A BUCKET, SCRUB PAD,DISH SOAP. WON'T COVER EVEN 1/2 THE COST OF A REPLACEMENT UNIT. "REPAIR OR REPLACE" SHOULD MEAN IF CAN NOT REPAIR, REPLACE THE UNIT(THE EXISTING UNIT IS INSTALLED THUS INORDER TO REPLACE THE UNIT MUST BE REMOVED AND REPLACED INCLUDING INSTALL, DELIVERY AND REMOVAL SHOULD BE SEEN AS PART OF THE REPLACEMENT PROCEDURE !!!

1 year ago

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Verified Customer

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Helen

I had to call more than once and they had no record of the claim, so I had to submit it twice, but once submitted, the subcontractor contacted me immediately. The technician was limited to what Choice accepted, and so he fixed what they approved. That being said, there is still a leak present, although much less than before.

1 year ago

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Verified Customer

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Labrent

RUN!!! Avoid at all costs. I would NOT recommend Choice Home Warranty company to my worst enemy. If they have a negative star option, I would rate it -1000. It's all a rip-off! I purchased their $750 plan because of the type of appliances I have. My $2300 three-door refrigerator with an alarm, ice, and water dispenser stopped working, so I called CHW. I waited over 3 weeks for them to tell me the refrigerator can't be repaired, it needs to be replaced instead. So instead of CHOICE HOME WARRANTY replacing my refrigerator with a newer one, they offered me an $800 gift card to Lowe's. Lowe's standard two-door refrigerators start at $900. Choosing Choice Home Warranty is one of the worst mistakes I've made in my entire life.

1 year ago

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Verified Customer

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Peter

When our oven burned out and was unrepairable, we were very unhappy with small amount Choice offered toward getting a new one. A more recent repair of our refrigerator/ice maker went better, although the tech did not rectify the fluctuating temps in the freezer and fridge, even though he said he knew the likely cause.

1 year ago Edited November 8, 2025

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Verified Customer

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Susan

This was the second time within a two month period that we had to have a tech come out on our refrigerator. Basically it was for the same reason. Our compressor is going out however it did not get replaced. He paid $65 each visit. And will probably have the same issue within the next 90 days

1 year ago

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Verified Customer

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John Longmire

I’ve had problems with technicians that won’t show up, or once after getting here they don’t fix the problem. I recently had a Sears technician out that seemed very good. Thank you.

1 year ago

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Verified Customer

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Barbara

The money that was given to me to replace my washer is not enough to cover the cost of a new washer the same exact brand and quality plus I have to pay for installation myself I was not happy with The way this claim was handled

1 year ago

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Verified Customer

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Vera Aster and Tom Fitzgerald

Prompt service! Fast resolution. They work with excellent technicians This contract is the best investment for my properties. Have used them for years.

1 year ago Edited November 25, 2025

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Verified Customer

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Kelly Kirkpatrick

I previously had Select Warranty when my furnace went out which they never repaired i had to pay out of pocket I was referred to Choice and had nothing but good experiences.

1 year ago

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Verified Customer

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George/bobbinette bobbie Bilnoski

The plumber sent, Aaron, was excellent. But choice 1st sched me with a plumber to unstop a bath sink 4-5 days later but this offer was canceled then another was sched 2 days later. Choice needs to add more to their lists.

1 year ago

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Verified Customer

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Aubrey Ogle

I like your service every appointment we have in our house you are up to point by coming as fast as I expected and do repairs quickly thanks for everything

1 year ago

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Verified Customer

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Geralyn McFarland

I give 3 stars because I like the prompt service I got in sending a tech to look at my oven and that I’m getting a Lowe’s e card to cover most of the cost but it has been 2 weeks and have received no card yet and also no one responds to any of the emails I have sent.

1 year ago

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Verified Customer

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Jaime/Richard Knapp

Because I pay for it every month. This last time was a great experience though. The person that came to my house knew what he was doing and fixed it all in the same day. Anthony’s service was fantastic.

1 year ago

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Verified Customer

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Shelly

My A/C did not work most of the summer and in Oklahoma. 3 service calls -; First two didn't know what they were doing. Finally, the third people diagnosed the issue but it still took another week to get the past and fixed. My A/C is an old R22 system that Choice should replace. Instead, I have a gerry rigged fan attached with wire ties to the frame. Than, I had them inspect my heater for fall, $90. They found a compositor that was going bad but I'm told the system has to stop working for a valid claim 😡 Why pay for inspection if choice is not going to fix diagnosed issues. Finally, the have it will 3 technicians and 10wks to sorts sorta finally fix my A/C and I know better - it should not be an issue for customers to choose their service company. That is our right by law. Don't fight customers. Oh, I forgot - more local vendors closer to my area would be really helpful. These vendors are coming almost 100m to service when there are plenty in Stillwater.

1 year ago

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Verified Customer

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Raymond

I like the fact that I was able to get a quick appointment and the service guy was polite and knowledgeable and was able to repair my washing machine.

1 year ago

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Verified Customer

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Lynn

They were highly recommended to me. The person who recommended cancelled their contract, and I understand why. It takes much to long for them to find a contractor in Paducah. Contractors I spoke with, and paid out of my pocket say it’s b/c they don’t make good on their payments, they expect too much ip front work, and are difficult to work with. They offer reimbursrment, but contractors don’t want, or have time to send info to Choice Warranty and then have to come back to do my work. In a couple instances I just paid myself.

1 year ago

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Verified Customer

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John

Their Technician was great diagnosing and replacing part ONCE IT CAME IN. BUT it took 8 days for him to come to diagnose problem and by the time they got the part and installed it, we were without the use of our washing machine three and a half weeks.

1 year ago

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Verified Customer

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Irma

Just got my washing clothes machine fixed. Technician did an exceptional job. Choice quickly approved for my washer to get fixed. Highly recommend them !!!

1 year ago

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Verified Customer

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David

1. We've been waiting for a week to get an electrician to examine our electrical issues and still haven't been given the option to find our own and be reimbursed. This is as bad as American Home Shield. 2. I had to talk to a foreigner who was useless in helping me instead of a knowledgeable caring American who understands the work ethic and demands of our fast-paced, results-oriented culture. 3. I had to complain to get reimbursement for our boiler which heats our home because it's winter and we'd still be waiting for a technician all week if I hadn't while sitting in the cold with space heaters. You're too slow and this isn't the service I was sold on.

1 year ago

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Verified Customer

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Sandra

What I like is you call with a problem they send you email within that day telling you someone will be out. They come out at that time . They are a great company.

1 year ago

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Verified Customer

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Marcia

Washing machine repair in mid September did not work. Have called Choice 4 times since then to notify of the still existing problem and have had no response. I was told to call the technician, Jose from Tucson Appliance repair but no response. I am disabled and have had to have someone take me to the laundromat many times spending money that I don’t have. Been with Choice for 3 years. Am not happy.

1 year ago

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Verified Customer

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Vanessa Poindexter

The technician was very good and a pleasure to work with he worked had to make sure my water heater repairer was done well, ⭐️⭐️⭐️⭐️⭐️

1 year ago

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