Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Angela Cipriano

This rating is for my 2nd contact person (Mel) He was professional & tried his best to answer my questions and get my service request fulfilled. He was patient and receptive to my concerns. I can not say that about the 1st contact person whose name I did not get. She was very difficult to understand & she did not comprehend what I was saying. Your automotive system also is a nuisance & told me my refrigerator ice maker was not covered - I have the “ultimate “ plan. People warned me about getting a home repair warranty & if this is the way all claims are going to go I can see why. Once again, Mel the 2nd representative I spoke to was outstanding!

1 year ago

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Mary E Keller, TX

This is my first call to Choice. The person taking my call was very polite and informative. There was a lot of background noise and made part of the conversation difficult for me to understand. She was very patient and repeated when I told her I could not understand what she was saying. As a senior citizen that background noise Is a problem even when I am in a restaurant. I had two claims and she promptly took care of them both efficiently. My 9 pm I had one appointment made to check my ice maker. I am sure I will hear on Tuesday about the other claim.

1 year ago

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Terry Scott

I just enrolled with Choice and had a wonderful experience. I spoke with Adam D who was very professional and friendly. He explained everything that would cover all my needs. He was straightforward to speak with and did not make me feel like I was a bother like the previous company I had. The best part, he gave me a great monthly rate. I have already referred 3 other people to him.

1 year ago

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Mosen Ghaith Sacramento, CA

Choice Home Warranty (CHW) customer service staff, claim representatives, and case managers have been extremely helpful in terms of delivering exceptional service and cooperation. Although at times I wish for more expedient results, I appreciate the fact that staff is always available and willing to communicate effectively in an understanding matter to reach mutually agreed upon settlements to close outstanding claims satisfactorily. I truly appreciate CHW for many years to come!!

1 year ago Edited January 10, 2024

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William Ervin Cantonment, FL

Technician , Jeremy, was outstanding as well as our interaction with the service company, Air Control, NWFL. Very personable, knowledgeable and efficient!! However, our interaction with CHW representatives to set up the appointment. was exasperating and time consuming. Could not understand the reps and they provided contradicting information for the ser.vice required. The 5 star rating was for Jeremy not CHW!

1 year ago

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Janet Houston, TX

Everything certainly went better this time than the last when you all took the longest time to hire ls6ome one from Virginia 6 hours away...whom I cancelled. Furious. The man who came this time was courteous and to the point. And he fixed my central air conditioning unit which made me very pleased. I thank you and I thanked him as well. This time the man was able to get to me in far less than 6 hours. I asked for help 3 times from Choice Home Warranty. You helped the first time & the 3rd time. You failed miserably the 2nd time without so much as an apology. Which was very disappointing, needless to say. I was on the verge of tossing the towel in but I decided to hang on and perhaps things would get better. They have, somewhat...but I'm still waiting for the othe shoe to drop. Thank you, especially if you don't let that other shoe drop.

1 year ago

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Mark Renert Orlando, FL

I was previously with another home warranty company for 2 plus years. My first question to the Adam was what distinguishes your company from one of your competitors. His immediate response was telling me what the positives are about Choice and not what was wrong with my previous company. I appreciated his straightforward positive answer instead of putting down a competitor of Choice. That alone was my deciding factor of signing up with Choice.

1 year ago

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Carol S Texas Dallas, TX

We have had Choice Home Warranty for several years. We haven't asked for help very often, but each time we have requested help they have been there and sent the right person to take care of our problem. This last service need was a very slow/stopped drain. The plumbers that arrived were professional and took care of the problem quickly. We are very happy with our Choice Home Warranty.

1 year ago

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Bobbie

Took awhile from initial call-to service inspection-parts delivery-installation of new parts...But we made the best decision to have Choice Home Warranty as our home warranty provider. All representatives were knowledgeable and respectful. A-1 Appliance representatives were prompt and discussed their determinations with clarity. The replacement of parts took place and the representatives had our washing machine repaired within short time. Great service and great value

1 year ago

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Marsha Dallas, TX

The last couple of times I used CHW it has been great. Both my washer & hot water heater service repair was excellent & didn’t need to pay any extra money for parts or labor. I have been a customer for years now and finally got the scheduling system down, the only issues or problems have been with the scheduling. Getting scheduled promptly, availability with my schedule, techs arriving on time within scheduled time, and booking communication with CHW and the contracted company. Overall the service works for me as they find and vet the companies. I do think it’s expensive however I will keep my service as long as they cover my repairs when I file. Thanks

1 year ago

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Deborah Batesville, IN

I was so pleased on filing my claim and having someone to come out and order the parts and I received quickly. Then to get a man out to repair it for me and how well the repairman took care and repair my dryer. I only paid for the fee and that was all. So thankful to have this warranty. It sure was worth it. I'm so pleased with all. Thank you so much for the quick response. I recommend everyone to get this warranty. You won't regret it.

1 year ago

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Dave Weatherford, TX

Use them twice Plumbing company was excellent Garage door guy was very good and fast. We had an issue with the door not closing figured out it was the sunshine shining in on the sensor and he relocated the sensor and worked great. He call me back the next day to see it that fixed the problem. Would recommend both companies and Choice for a prom servicing.

1 year ago

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James McNeal

I am extremely satisfied with the professional quality of service I received recently from Choice Home Warranty. My claim for a broken clothes dryer was handed expeditiously and a contract was awarded to a company within minutes to come repair my dryer. The Sears repair technician was professional and showed up on time, diagnosed the problem and fixed it. I recommend Choice Home Warranty be considered as a source for your home repairs.

1 year ago

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Ronald Reno, NV

I like the fast response to my calls. The issue I have was with the results of the call. I called for my refrigerator, the technician came out assessed the problem, told me we needed a part, and left. A short time later a get a message from Choice saying they decided to replace the refrigerator rather than repair the old one - sounded good to me. Then I find out they will not replace the unit but give me a check and let me go to Lowes and buy a new one. Again - sounds good. The the check comes and it is not enough to replace mine - only enough to buy "A" refrigerator and only at Lowes. In order to "replace" mine, I had to put money of my own to get a replacement, no just a refrigerator. Apparently "Choice" negotiated an agreement with Lowes, without passing it on to us - the insured.

1 year ago

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E S (thelazycraftsman) Nashville, TN

Bought a 3 year best Choice Home Warranty with our first home an has been a life saver for us. Worth every penny, there are service fee is reasonable as are their solutions. We have had them issue gift cards for self replacement as well as them covering full costs of appliances and we just had to pay installation. In both instances the resolutions were more than reasonable and we will continue using their warranties in the future based on our positive experiences.

1 year ago

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Carolyn Pinson, AL

Wow, I have worked with several home warranties as a realtor. I have my personal Warranty with CHOICE. I have been very pleased with the service on both claims that I have experienced. From first reporting the claim to the final repair, it has been excellent! The repair people arrived when they said they would and the repair was done in a timely manner. I can't say enough about their service.

1 year ago

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Stacey Stith Palm Harbor, FL

We've never had any issues with Choice Home Warranty. We've had about 5 claims in the last couple of years due to moving into a new home. Each time, I'm amazed how quickly contractors grab the ticket to provide whatever service I'm needing. CHW has a pretty good online system for managing claims and seems to respond quickly to questions I may have--all via online access.

1 year ago Edited September 27, 2023

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Marty Klecka Pearland, TX

I'll try again. I've already done this twice. I appreciated the professionalism, timely arrival and efficiency of the plumber who was assigned. There was a bit of difficulty trying to arrange a convenient time on my schedule. Once it was set up, everything went well. The only downside was the fact that he discovered another very minor situation he could have corrected in a matter of minutes. He was not allowed to do it because it was not part of the initial claim. I did not include it because I didn't realize it was a problem. I am not a plumber so I didn't even think that could have been part of the solution.

1 year ago Edited January 10, 2024

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JOAN VALENTI Fairport, NY

I had another warranty a year ago before CHOICE HOME -- they would not fill my repair, so I cancelled them -- heard about CHOICE HOME -- unbelievable phone service to put in a claim and then the repair was done within 24 hours ---- told my HUSBAND this is the best warranty company -- we paid for three years up front so hopefully I will get this same wonderful service on other claims in the future !

1 year ago

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Beverly Belin Columbia, MD

Anton from Infinity Power did an excellent job of diagnosing and installing a new fan or my bedroom. He came out during the day and saw that fan needed to be replaced and then got approval and returned in the evening to replace the fan. I regard this as excellent service and will recommend him to all of my friends in addition to using him for my future needs.

1 year ago

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Lenora Demiashkina Eugene, OR

Fortunately, we purchased from Rob in Sales their senior 6-month warranty plan. Rob is bright and accommodating and very informed. He patiently switched gears quickly to answer my many questions and provided the best service plan for our consideration. My hope is over the years, Choice Home Warranty will provide equally good repair service as need arises.

1 year ago

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A wonderful home warranty company!! Lexington, KY

Choice Home Warranty responded to my repair request in record time. When the repairman came to my house, he explained what he was doing. New parts needed to be ordered and CHW supported the order with parts arriving in only a few days. In my past experience with another warranty service, the company only wanted to do the bare minimum. Choice Home Warranty, however, wanted the repair to be fixed correctly the first time. I am extremely glad I contracted with CHW.

1 year ago

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Ren Beck Jakarta, JK

this is the 2nd company that came out (Sears is BAD) This company Angel AC's tech Rodys S listened to our issue we have had over 4 weeks and he took the time to evaluate the situation. Fixed the issues and we now have cool air inside our home during the day at 76º instead of 81º during the day in the Texas unbearable heat that is very unhealthy for us elderly. After trying to get help for over 4 weeks to get service this gentleman gave us hope and the feeling of he cared for our problem.

1 year ago

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Cindy Conyiers San Marcos, CA

1 year ago

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Art Furman Medford, OR

First time around it worked out pretty good…..once I got me own technician to help. He fixed the issue was authorized rather quickly and I liked how simple the upload reimbursement process was! But What would be very helpful would be for the call center to do more then just phone back and have some real information as to where they are in locating a service provider. An Ongoing tracking system - how many calls did they make on my behalf over the 48 hours they had did to locate a service provider for my problem. After almost two days of waiting for anything from your end I went ahead & got my own technician. They can the very next day in the am. It really makes me wonder how many calls the call center or support people really did? Did Choice have a developed list of service people, Company, phone numbers email in my area town?

1 year ago

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Tim Syzek Perry Hall, MD

Aaron contacted us promptly, was very professional and personable about explaining the details of the best available plan to suit our needs. He followed through after taking the required information, with the promised electronic copy of our home warranty. This plan gives us continued peace of mind for the number of years in the warranty, at a reasonable & affordable price.

1 year ago

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ARTURO GARCIA Chula Vista, CA

Picked as top rated service from internet, left Sears Protection Agreement after 10 years because they changed the rules of the game. Person that called me, Daniel F was very professional in explaining how Choice HW worked, he also offered a special plan for senior citizens which was convincing and saved us money on long run. Expect that the appliance service offered in future needs is as good as the sales pitch made to convince me and increase my coverage, it's a good deal for both parties if expectations are met. Thank you Daniel F

1 year ago

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Mary Pooler, GA

I have used Choice Home Warranty twice this year. 1st time I had refrigerator issues and within an hour of putting in the claim I received a notification that a technician would be here in 2 days. Great!! 2nd time I put a claim in for my air conditioner problem. 12 hours later I got a message from Choice that they hadn’t been able to find a HVAC contractor and if I wanted to use a HVAC company of my choice they would reimburse me. I did and the next day the technician came, he was required by Choice to fill out forms and take pictures. He did and we even called the make sure everything was submitted properly. 31 days later I received a check.

1 year ago

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Ellen Pinner West Islip, NY

My husband recently passed away and always fixed everything Now that he is gone I need Choice to do all my repairs needed. They are reliable and fast. The price is also reasonable. I only pay $97 a month for 2 houses. I originally had a company called everything breaks and they were charging me $95 for one house. They also give you a month free if you give them a referral person which is a nice perk

1 year ago

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Stacey Wilder South Bend, IN

We purchased our Home Warranty when we bought our new home at the recommendation of our realtor. We are glad we did because it paid off when we had to make a claim on our dish washer. They found a technician from Sears, and he did a great job fixing the machine. Works great. Glad we made the purchase; we feel better knowing our home is covered.

1 year ago Edited January 10, 2024

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Katherine Kim Brown - Lyons Rhome, TX

It was really easy to submit a claim and I felt the company did a good job of keeping me informed. Honestly, I was a little concerned when it was taking so long to find a technician to come out (my AC was out and it was 110 outside). I do like the fact that I was given an opportunity to find my own technician and utilize the reimbursement option, even though I didn't use it. Customer service was great each time I called and you guys never stopped looking for someone to help me! I appreciate it and LOVED the service provided by Liberty Air! Thank you!

1 year ago

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Edward Brown Rancho Cucamonga, CA

I like the fact that ive made a couple claims in the past. And choice warranty has always been fast to get my problem solved. Ive been happy with the service i have gotten. The 75 dollar fee is more than fair. I also signed up for the five year plan. I have to say it is the best all around home warranty i have seen and have. I’m very happy for a multitude of reasons. To date.

1 year ago

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Linda Cavallero Redding, CA

Your representative was so helpful and spoke in layman terms making it easy to understand. I was given all the options available to help me make the right choice for our home. We are currently (to be cancelled tomorrow) with a different home warranty service that we’ve had since the year 2000. Throughout the years we’ve had many misgivings and decided enough was enough. I’m so pleased with what James presented to me and knew we were making the right decision to change. Thank you James for your time and helping us with this decision.

1 year ago

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Ken Knott Strongsville, OH

The technician was very polite and performed his work very well. However, I am extremely aggravated with Choice Home Warranty due to the fact that what they replaced was only part of the service I expected. When a customer calls in for service to have their garbage disposal unit replaced, one would expect a replacement to be comparable to the one being replaced. That didn't happen!!! What the technician replaced was the garbage disposal unit LESS the electrical cord. I could not believe my eyes or ears when the service man said I would need to contact CHW and speak to them. I did call CHW and the representative I spoke to advised me that he would need to issue another service request...AND I WOULD HAVE TO PAY ANOTHER $65 FOR THE SERVICE. ARE YOU FREAKING KIDDING ME? That electrical cord is part of the unit. Who would ever purchase that unit without an electrical cord??? I am so P----d O-f at your company for pulling that kind of service with me! I would expect that a company, such as yours, would have better integrity then that!

1 year ago

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KMLatson Shreveport, LA

Since joining Choice Home Warranty, I have received nothing but exceptional professional service and customer service. The issue I had was partially repaired and in order to completely repair the issue, Choice had to approve the repairs. Approval through other warranty companies are generally denied when waiting for approval. Choice Home Warranty approved the repairs without an issue and promptly I might add. I am a very satisfied customer of Choice Home Warranty. I have convinced my daughter to become a Choice Home Warranty customer and she too is very pleased with this company.

1 year ago Edited January 10, 2024

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Hedy Fana Boca Raton, FL

Effortless Claims Process: The claims process with Choice home warranty is seamless and straightforward. When I encountered an issue with my refrigerator, I simply contacted their customer service team, and they guided me through the entire process. The representatives were knowledgeable, courteous, and efficient in handling my claim. They quickly dispatched a qualified technician to diagnose and repair the problem. I appreciated how Choice Home Warranty took care of everything, minimizing the inconvenience and hassle for me.

1 year ago

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Bob French Oklahoma City, OK

I was scheduled for surgery 2 days after air conditioning went out. It was in 90’s every day. Choice went above & beyond and we had AC within 2 days. Past repairs have always been timely as well. And providers exceptional. We had a different home warranty for many years. Cancelled because once it took 3 weeks for Freon! So grateful we now have Choice. And my family members have all switched too

1 year ago

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Ernest Restivo San Francisco, CA

I have been with Choice since 2014. I have well satisfied. They have handled my claims in a professional manner. The only reason I have not given 5 stars is that over the years companies they have sent several times to do repairs have sent technicians who didn’t seem to know how to diagnose the problem/ or fix it, one was with a refrigerator that I finally replaced at my cost because the technician didn’t know how to properly do the repairs and we were without a refrigerator for several weeks. Next was an a/c problem, the technician said it was old and parts weren’t available, the company after I complained ,sent someone else out and he said it was the fan motor, ordered the part and made the repair. I don’t know how you select your repair companies but it seems there might be a better system in selecting them. Down time to fix a claim can be exhausting to a client.

1 year ago

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William Murray Slidell, LA

In southeast Louisiana this time of the year we really rely on our air conditioner systems. It's been daily in the upper 90's. That's not that bad but when you add the humidity the heat index makes it feel like 108 to 110 degrees. I requested a repair on Tuesday 6-13-2023. The technician didn't arrive till the late afternoon of Friday 6-16-2023. That made for a few sleepless nights on the den couch. That air conditioning zone was still working, Then, when the tech arrived the coil was problem. It was dirty and he advised it is not covered. He said Sears could clean it for $500. On my retired fixed income that's going to be difficult to manage. I need to go shopping to find a company that can do it for less.

1 year ago

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Jon Goldberg Oakland, CA

I've had a few different brands of Home Warranties over the years and Choice is my top pick. I find it a good value, they're a little quicker & more responsive than their competitors. We've submitted claims that have helped us save a LOT of money on repairs to items ranging from Refrigerator to Garage Door. If you're willing to pay your premium up front/annually they'll give you a really great price on it vs. Monthly. Once a vendor/repair shop is assigned to you the communication is good and clear- you'll always be in the loop via emails and texts on your status. There are 2 key reasons that I rated them 4 stars instead of 5. A- once you click on even a single ad or promotion, you will be INUNDATED with tons of annoying calls and emails. They called our home line literally EVERY DAY (once we had already renewed). B- when you do call them to sign up, the sales team is very very aggressive in trying to up-sell you for longer term agreements.

1 year ago

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Judith Zugg Long Beach, MS

He was courteous professional knowledgeable of his profession. He shared with me what he was looking for testing The only thing I was upset about he went outside to call in his parts etc but stood outside for over an hour half waiting for pick up from the call in (guess he was on hold) in this horrible heat after waiting outside for over an hour or so (I think it was closer to two) he decided to come in call back later. He said he went out because of some personal information he had to give out he should have stayed inside said something to me I would have gone to another area

1 year ago

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Sheila Elmer, NJ

I have been a customer for over a year now. I made one claim during that time and it was a very smooth process. The professional that came to my home was prompt, courteous and thorough. I made a claim this morning and I am sure that my experience will be another positive one. Choice Home Warranty offers affordable coverage for all areas of my home. I have and definitely will in the future recommend Choice Home Warranty to my friends and family.

1 year ago

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Nick carbone Sacramento, CA

My first claim with C.H.W. I was very pleased with the service. I had MSJ Appliance call me the next day to set up an appointment. They came the next day to fix my Dryer, they didn't have the part and had to order it. MSJ explain to me what had to be done, they took there time to explain what had be done and had to be approved by C.H.W. , witch was approved right away, they said it would take about 5 days to get the part. when the part came in M.S.J called me to set up an appointment, they came the next day. Over all I was satisfied C.H.W. and M.S.J service.

1 year ago

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Linda Thomas Escondido, CA

Jonen K called after seeing my search for home warranties online. He was polite, friendly, very informative regarding Choice Home Warranty and what they offered to home owners in regards to coverage. At my age and without first discussing it with my husband I expressed my concerns with making a decision without his input. Jonen assured me that if he was not in agreement we had 30 days to cancel. After doing some searching online I felt comfortable with Choice Home Warranty and believe we made the right choice.

1 year ago

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sandeep T Altamonte Springs, FL

Like the fact home coverage for appliances can be purchased through this company, don’t like the fact that they inspect the repair, get an understanding of costs for parts/labor involved and try telling to customer that “this appliance repair is not part of your appliance warranty or only partial service is covered”, I had a recent plumbing issue and the guy from repair company (external contract company for Choice Home) told me that the repair is not covered part of your appliance protection which is weird given how basic the plumbing issue was and I was told to pay $350, disappointed with how they service overall..

1 year ago

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Jerry Pohorsky Santa Clara, CA

Able to file a claim online day or night. Just submitted a claim at 2 AM. Don't need to search for someone to do the repairs and get estimates. Choice Home Warranty finds the repair person for me. Paid in advance for 6 years of coverage. A water heater repair before I got the policy nearly cost me as much as my multi-year plan. The cost of filing a claim is very reasonable.

1 year ago

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Kristy Straka Denver, CO

I like the fact that it was easy to enroll with Choice Home Warranty. We have not used their service because our appliances are in good shape, but the enrollment process was quick and simple. What I disliked is that I received email after email after email and phone call after phone call after phone call to enroll. I honestly think that they shouldn’t inundate peoples inboxes. That said, every email came with a deal. I got $125 off and first month free.

1 year ago

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Ronald Higgins

The Tech (Tom) from Bennett & Sons knew exactly what the problem was. Just a clogged pipe. Within 15 minutes, after clearing th clog, and checking the freon level, I had A/C. No freon required. The company (FPS), that you sent out, before this one, was not reliable. The tech (John) said my A/C needed freon, but he wasn't sure it was available, because of the supply chain shortage.

1 year ago

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Joseph Ory Metairie, LA

I liked that the process was quick and easy, and the claims specialist was easy to talk to and understand. However, the price that was offered by CHW to reimburse me to replace my oven was extremely low. CHW gives reimbursements in the form of a Lowe's gift card, not cash, but Lowe's does not even have an oven for sale that is cheap enough to be bought with the gift card. I know CHW gives their reimbursements based on their cost, so then the customer should be given their reimbursement in cash so that we can find a cheaper oven from another supplier instead of having to buy from Lowe's at a loss to us. Also, I think it's unreasonable to wait 2-3 weeks for an electronic gift card to be emailed to me. If it's electronic, I should expect that to be able to happen within 2-3 business days.

1 year ago

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Richard Kovach Las Vegas, NV

The work was done Quickley and efficiently. The technician was able to identify the problem and resolve the issue. We had an issue with the refrigerator repair in Choice was FANTASTIC but they used Sears Home Service and even though we paid the technician at the time of service we are getting bills from Sears. The service order # is 41662336, the Service Unit # is 0008366 and the service date was 7/31/23.

1 year ago Edited September 14, 2023

Choice Home Warranty Reviews